Explore numerous remote customer support positions that accommodate diverse skill sets and experience levels. These roles provide opportunities to assist customers from the comfort of your home, utilizing various communication channels such as phone, email, and chat. Remote work offers flexibility and can be a great option for those seeking work-life balance.4 Remote Customer Support jobs in the United Kingdom
Customer Support Advocate (Europe - Remote)
Posted 10 days ago
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Job Description
tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.
We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it:
Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself:
Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.
What you will be working on?As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience.
- Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling).
- Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls.
- Create bug reports to escalate to engineering.
- Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product.
- Act as a "feature champion" to educate the product & engineering teams about users' needs.
- Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit.
For this position, we are aiming to service customers across European timezones. Currently, this role will be working Monday to Friday, although we appreciate flexibility in occasionally out with coverage over the weekends in cases of absence of other teammates.
Requirements
For this position, we are looking to recruit someone in a European time zone. Candidates in based in other timezones will not be considered.
We’re aiming for a start date no earlier than November 3, 2025.
We're looking for someone who:
- Has 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product.
- Cares about the impact their work has on the team and the company.
- Has a keen eye for detail and eagerness for constant improvement.
- Is excited to work with a deeply technical product where learning quickly is part of the job. Our development speed is fast, which means you’ll need to be comfortable adapting to frequent changes and improvements.
- Very special kudos if you are an Airbnb host or have been working with a short-term rental business.
If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.
Benefits
The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.
- A supportive and caring team environment, where you are trusted, not managed.
- The total budget for this role is within US$78,300 - US$06,912 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation.
- We also offer an extra incentive into our equity with RSUs through our $H ST token .
- Up to 35 paid days off per year is encouraged (including self-serve public holidays), as well as paid sick leave and parental leave when needed.
- Mental-health and emotional support with therapists on call through Slack.
- Recognized on Inc.’s list of Best Workplaces for 2023 .
Work from Home Remote Customer Support
Posted 22 days ago
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Job Description
Work from Home Office, Data Entry Remote Part-Time/Full-time Job
About the Job Position:
This remote entry-level role comes with training for qualified candidates. Depending on your expertise and desired area of interest, the remote duties may include work at home computer data entry, participating in market research activities such as survey design, focus group participation, product testing, social media and more. You may also be asked to assist with data analysis or providing feedback to support our clients in evaluating product potential. The position offers flexible work hours (part-time to full-time) with the opportunity to work from home and influence strategies across various industries, including automotive, healthcare, entertainment and more.
About Us:
Top Level Promotions specializes in market research, partnering with leading global brands to help businesses connect with customers and achieve sustainable growth. We are expanding our remote team and are looking for professionals to contribute valuable insights in a competitive environment.
Some of the Industries in Which We Work.
* Administration * Aerospace – Aviation & Atmosphere Science * Air Travelers & Airlines – International & Domestic Carriers * Amazon * Apparel/Accessories/Textiles – Online/Retail/Remote * Automotive – Design, Development, Manufacturing * Beverage Industry – Trends, Formulations & Technology * Candy/Confectionery – Chocolate, Sugar, Gum Products * Computers – Information and Online Communication Technology * Customer Service * Data Entry & Analytics * Education – Instruction and Training - Work from Home Programs * Film/Movie – Production, Film festivals, Distribution * Health Care – Public & Home Care * Manufacturing – Raw Materials & Machinery * Marketing & Study Design * Outdoor Gear – Outdoor Gear & Equipment * Pet Foods/Supplies/Pet Owners * Restaurants/Food Service * Travel/Tourism – Local/International * Toys – Industry Trends/ChangesQualifications:
* Applicants are required to have access to home high-speed internet with a stable connection. * A functional home desktop or laptop computer with both camera and microphone capabilities. * It is imperative to have a designated quiet workspace available for work purposes.Skills:
* Exceptional communication and interpersonal skills. * Strong organizational abilities while working independently. * Proficiency in fundamental computer applications and typing, encompassing email correspondence and data input. * Capacity to manage confidential information in a home office environment. * Attentive to detail and adept at delivering error-free work.Job Perks:
* Enjoy the convenience of working from your home office, eliminating the need for a daily commute. * No prior experience necessary – all positions include comprehensive training. * Flexible options available for both in-person group meetings and online participation. * Customize your work schedule, whether you prefer part-time or full-time hours. * Contribute to market innovations and assist companies in enhancing their products and services. * Opportunities for career growth within companies based on active participation and seniority.Salary:
This work from home position pays between 18.50 and 36.00 per hour depending your field of interest.
Experience:
This is an introductory position and training is provided to successful candidates.
Application:
We look forward to reviewing your completed application. If you have any questions or need assistance, please feel free to reach out. Important Note: We are currently only accepting applications from candidates located in Canada, USA, United Kingdom and Australia. Please only apply if you reside in one of these countries.Sincerely,
Top Level Promotions HR DepartmentOnline Customer Service Advisor
Posted 8 days ago
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Job Description
Join Our Team as an Online Customer Service Advisor at ProCook - temporary position.
Are you passionate about providing exceptional customer service? ProCook is searching for dedicated Online Customer Service Advisors to join our vibrant team during our busiest time of the year!
In this role, you will be the voice of our company, assisting customers with their inquiries and ensuring their experience with us is nothing short of fantastic.
This is a temporary position until end of January 2026.
As an Online Customer Service Advisor, you will handle customer inquiries through various channels including live chat, phone, email. You will provide assistance, resolve issues, and deliver an outstanding level of service.
This role is a part time role and follows a two-week rotating schedule totaling 30.5 hours/week. Weekend availability is a MUST on a rotational basis following training.
We have 3 roles available:
The rota for team 1:
Week 1: Mon, Tue 8.30am to 5.30pm Wed, Thur, Fri - Off, Sat, Sun 9.30pm - 5.30pm
Week 2: Mon, Tue, Sat, Sun - Off, Wed, Thur, Fri 8.30am to 5.30pm
The rota for team 2:
Week 1: Mon, Tue, Sat, Sun - Off, Wed, Thur, Fri 8.30am to 5.30pm
Week 2: Mon, Tue 8.30am to 5.30pm Wed, Thur, Fri - Off, Sat, Sun 9.30pm - 5.30pm
A Day in the Life:- Respond to customer inquiries promptly and professionally through different communication channels (phone, email, live-chat).
- Assist customers with product information, order tracking, and returns.
- Work closely with the sales and operational teams to address customer concerns.
- Maintain accurate records of customer interactions and transactions.
- Provide feedback to management on recurring issues and customer suggestions.
Requirements
What You Will Bring:
- This role follows a two-week rotating schedule totaling 30.5 hours/week. Weekend availability will be required on a rotational basis following training.
- A strong passion for customer service and helping others.
- Must be confident speaking on the phone and answering customer queries.
- Experience with live chat and telephone communication is required.
- Excellent communication skills, both written and verbal.
- Experience in a similar role is required.
- Ability to manage multiple tasks and prioritise effectively.
- Problem-solving skills and a positive attitude.
- Familiarity with CRM systems and basic computer skills.
Benefits
- Hourly rate £13.08/hr
- Subsidised meals and free fruits on a daily basis
- Free parking
- Gym and shower facilities
- Welcome bag filled with ProCook products
- Hybrid working
We Welcome Everyone
At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.
If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.
About ProCook’s Sustainability Commitment:
At ProCook, sustainability is at the heart of what we do.
As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.
By joining our team, you will contribute to our efforts in creating a positive impact on the planet.
Remote Customer Service Specialist
Posted 44 days ago
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Job Description
PC Laptop (No Chromebooks or Mac/Apple Computers)
Hard-Wired Internet Connection (Must have a reliable solid internet
connection)
Headphones With Microphone
We contract with agents within the United States, with the EXCEPTION of: California, Connecticut, Colorado, Illinois, Maryland, Massachusetts, Minnesota, New York, New Jersey, Oregon, Pennsylvania, Vermont, Washington, and Wisconsin.
BenefitsWhat We Offer: ● Competitive remote work compensation package● Flexible work hours to suit your lifestyle● Extensive training and support to excel in your role● Opportunity to grow and advance within the organization● A collaborative and inclusive work culture that values your contributions-Choose Your Own Schedule-Application Process is Automated; No InterviewBe The First To Know
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