45,319 Customer Service Agent jobs in the United Kingdom

Customer Service Agent

Red Recruitment is recruiting a Customer Service Agent for our client based in Bristol who specialise in Mobility solutions. This is in their brand new office that has only just opened.

This role is perfect for someone with an excellent telephone manner when answering inbound calls or making outbound calls to build rapport with customers.

The role will be office-based, Monday - Friday 9am - 5pm

Benefits and Package for Customer Service Agent:

Salary: £25,750 with annual performance related bonus paid monthly
Hours: Monday - Friday, 9am - 5pm
Contract: Permanent
Location: Bristol

• Company events
li>28 Days Holiday
• Progression Opportunities
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Employee mentoring programme
• Enhanced maternity leave
• Free or subsidised travel
• Private medical insurance

Key Responsibilities of Customer Service Agent

• Dealing with inbound and outbound calls to customers following a sale.
• Building rapport with customers
• Understanding the post sales processes and questions customers have after purchasing a product
• Taking payments over the phone
• Explaining the company and product benefits

Key Skills and Experience of Customer Service Agent:

• Have an excellent telephone manner
• Are able to build rapport with customers along with being patient
• Are reliable, trustworthy and motivated
• Contact Centre experience
• Have a positive attitude

If you have the relevant skills and experience and are interested in the position, please apply now!

Red Recruitment (Agency)

Customer Service Representative - Late Shift

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?

If so, we have the perfect opportunity for you to shine as a Customer Service Representative!

Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern)

Pay Rate: 13.31

• Enhanced: 15.46 (hours worked 20:00 - 23:00)
• Overtime: 19.87 (bank holidays and Sundays)

Hours: Full time, 5 days, 35 hours per week

Shifts between the hours of:

• Late Shift Pattern - hours between 13:00 - 23:00

Duration: Temporary Ongoing Contract

Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers.

As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do.

What You'll Do:

• Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism.
• Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
• Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
• Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
• Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
• Follow our Business Code of Conduct and always act with integrity and due diligence.

What We're Looking For:

• A genuine passion for delivering exceptional customer service that leaves a lasting impression.
• Excellent communication skills and a friendly, approachable demeanour over the phone.
• Basic IT skills, with the ability to learn new systems and utilise Microsoft office.
• Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
• Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
• Flexibility to work various shifts, including weekends and evenings.

What we can offer to you:

• Join a company that values diversity, inclusively, and work-life balance.
• Benefit from comprehensive training and ongoing support to excel in your role.
• Enjoy excellent career progression opportunities.
• Receive competitive pay and exciting benefits.
• Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated.
• A flexible Hybrid working model.
• Access to an On site Gym and Colleague Restaurant.
• Free on site parking.

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

To apply, submit your application today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

I am recruiting for a Temporary Customer Service Agent for a Client in Bristol.

Duties

• Manage incoming customer enquiries via phone and email, ensuring professional phone etiquette at all times.
• Perform data entry tasks accurately and efficiently, maintaining up-to-date records in our database.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Collaborate with team members to streamline processes and improve service delivery.
• Analyse customer feedback and service data to identify areas for improvement.

Experience

• Previous experience in an administrative or customer service role is preferred.
• Proficiency in data entry with attention to detail is essential.
• Strong interpersonal skills with the ability to communicate clearly and effectively.
• Experience in upselling or sales support is an advantage but not mandatory.
• A proactive attitude towards problem-solving and a willingness to learn new skills are essential for success in this role.

Hours for this role are Monday- Friday 8.30am - 5pm.

The role is based in Avonmouth.

Successful candidates will need to be available immediately or on 1 week notice.

This is an ongoing temporary role which is likely to be ongoing for at least 6 months .

COMJOB

• Handling inbound queries with empathy and professionalism
• Booking clinical appointments and managing patient journeys
• Accurately updating and maintaining patient records (using Salesforce)
• Escalating any safeguarding or service issues as required
• Working collaboratively within a close-knit and supportive team

• Previous experience working as a Customer Service Agent or Customer Service Advisor
• Professional, empathetic and organised
• Ability to handle sensitive conversations with empathy
• Confident with computer systems and managing confidential data
• Excellent communication and organisational skills

Our client is a well-known company who provide excellent working conditions. They presently have a requirement in their Contact Centre for a Customer Service Agent to join their team on a 12 month contract.

Key responsibilities will entail:

• The daily processing of incoming orders through telephone, email, etc.
li>Being proactive on calls with good product knowledge and the ability to spot a sales opening
• General management of client accounts
• Liaison with carrier and logistics companies
• Addressing any delivery issues
• Ad hoc duties as may be required

To carry out this role, candidates should be able to demonstrate a high level of attention to detail and have experience of working in customer service. You should also be confident in the use of IT including Excel, Outlook etc. The successful candidate will be a great team player with effective communication skills. 

Our client offers SMART working (3 days in the office per week and 2 at home), but only once full training has been completed and the individual is deemed competent.

If you feel you have the right skills and experience for this role, we would love for you to apply. However, if you do not hear back from us within 48 hours, kindly assume that you have been unsuccessful on this occasion. (agy)

WHJS1_UKTJ

Customer Service Agent

Red Recruitment is recruitinga Customer Service Agent for our client based in Bristol who specialise in Mobility solutions. This is in their brand new office that has only just opened.

This role is perfect for someone with an excellent telephone manner when answering inbound calls or making outbound calls to build rapport with customers.

The role will be office-based, Monday F.

WHJS1_UKTJ

Can you bring your administrative skills to our Customer Service department? Join our team based in Carlisle, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What would you do as our Customer Service Agent

As our customer service agent you will provide an industry leading and customer-focused service to our customers by championing the Carlisle Brass and .

WHJS1_UKTJ

Key Responsibilities:

Qualifications:

Skills:

What We Offer: