43,747 Customer Service Agent jobs in the United Kingdom

Customer Service Agents

We are looking for Customer Service Agents for our client based here in Inverness.

The role is full time, Monday to Friday, various hours between 8 - 6 pm, no weekends. The post is hybrid.

This is initially a Temporary Contract for 3 months via Brook Street and will start around Monday 15th September. After the 3 months there is a chance of permanent employment being offered direct with our client.

Training will be provided but candidates need to have and demonstrate the following:-

• Good work ethic.
• Excellent computer skills - including Microsoft Office.
• Excellent attention to detail, must be able to work accurately.
• Able to work on own and take initiative when required.
• Be focussed on the task at hand.

Interviews for the role will be early September and one full week training will be provided. Candidates should only apply if they are available to start work on Monday 15th September, be local to the Inverness area, and wish to be considered for a long term opportunity.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

CONTACT ISLINGTON

Contact Islington provides excellent customer service dealing with enquiries and issues end to end within a Contact Centre and face to face environment. In line with the ‘One Islington’ vision and using award-winning technology, Contact Islington is able to bring a seamless range of services and public information to Islington’s diverse communities. Over the coming years more services will be made available through all delivery channels via Contact Islington, increasing first contact resolution to enquires and ensuring customers are the focus of all that we do.

PRIMARY JOB FUNCTION

•To put into practice the Council’s vision of a seamless local service delivery, by providing an administrative and customer service function supporting the Contact Centre.

•To provide a wide range of best in class services that reflects and meets the needs of the diverse local community and internal customers via all access channels; telephone, email/web, face to face and written correspondence.

•To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both. To set up and issue Contact Islington invoices.

•To provide all services in a customer focused, courteous and efficient manner.

DUTIES AND RESPONSIBILITIES

•To deal with complex enquiries across all access channels i.e. telephone, face-to-face, email and written correspondence in accordance with customer care strategies and corporate policy. To be sensitive to the needs of different customer groups, ensuring rapid and appropriate responses for customers who may be distressed, irate and aggressive, and including those with special needs.

•To deal with all customer interactions in a polite, friendly and efficient manner.

To use the relevant technology systems to provide high quality accurate advice.

•To be readily identifiable as a Contact Islington agent. To comply at all times with the dress code and/or to wear the uniform provided.

•To work shift patterns within designated Contact Islington operational hours including evening and weekend working.

•To maintain records and produce statistics where necessary.

•To correctly handle in-coming post and link correspondence with existing files and to register applications for financial assistance from customers on the Corporate CRM within agreed timescales.

•To monitor personal performance in terms of agreed personal work targets.

•To comply with the Council’s policies and procedures and ensure the confidentiality of customer information.

EDUCATION and EXPERIENCE

Proven relevant experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment.Or

Proven experience in the public sector working in front-line service delivery either face to face or over the telephone.

Experience of working with a diverse community in a customer focused environment

Experience of using IT& telephony systems and administrative procedures in a customer focused organisation

KNOWLEDGE, SKILLS and ABILITY

Ability to deal with simple and routine face to face, telephone and electronic enquiries in a tactful, courteous and efficient manner

Ability to communicate appropriately and effectively with clarity both orally and in writing.

Able and willing to be flexible and responsive in relation to working times, patterns and locations.

Understanding of equalities issues and commitment to achieving equality of opportunity in service delivery

Ability to work unsupervised and on own initiative with accuracy and attention to detail

Ability to adapt to new ways of working and pursue personal development opportunities

Customer Service Agent Customer Service Agent Customer Service Agent Customer Service Agent Customer Service Agent Customer Service Agent Customer Service Agent

More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since it's launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK

We are looking for experience Customer Service Professionals to join us in our Servicing department. The main purpose of the role is to provide an exceptional service to our lifetime mortgage customers in all aspects of their dealings with More2Life.

Main role & responsibilities:

• Working on the inbound and outbound telephone support line for More2Life customers

• Logging calls notes on CRM system

• Liaising with other servicing teams depending on customer requirements

• Handle all enquiries in a professional, positive and prompt manner.

Required skills & abilities

• Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).

• Ability to multi-task and manage own workload in a fast paced environment.

• Experience of working within a telephone based customer service led environment with inbound and outbound calls.

• Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential.

• First class communication skills, both written and verbal.

Most of all we look for people who display and work around the core values of our business:

Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops

Benefits:

• 23 days holiday, plus bank holidays. Rising to 28 days based on length of service

• Additional holiday purchase scheme

• 1 charity day

• Tier 1 pension

• Simply Health

• Life Assurance

• Providing proactive and customer focused support, through a ticketing system and by phone
• Liaising directly with suppliers and service providers to help resolve escalated issues
• Proactively monitoring tickets and taking agreed actions to support customers
• Ensure customers and their users are kept up to date on the progress of orders
• Helping the business to drive continuous improvements in service delivery
• Developing and maintaining strong relationships with our customers
• Maintaining accurate records, updating service tickets and systems
• Monitoring and ensuring delivery of contracted KPIs and SLAs

• Minimum of 3 years’ experience in a customer service / Helpdesk role, with proven track record of delivering high-quality services to customers.
• Excellent problem-solving skills.
• Passion for providing exceptional levels of customer service in every interaction.
• Strong written and verbal communication skills and meticulous attention to detail
• Outstanding communication skills, with the ability to build strong relationships with customers, team members, and third-party providers.
• Ability to multi-task, supporting customers with a wide range of support queries.
• Driving Licence (preferred)

• 25 Days Paid Holiday per Annum (plus Bank Holidays)
• Comprehensive Healthcare and Medical Benefits Plan (after 1 year employment)
• Hybrid working
• Casual dress
• Company events
• Flexitime
• Free parking
• Discretionary Annual Bonus linked to key performance metrics for team
• On-site parking

Our client is a well-known company who provide excellent working conditions. They presently have a requirement in their Contact Centre for a Customer Service Agent to join their team to cover a 9-month maternity leave.

Key responsibilities will entail:

• The daily processing of incoming orders through telephone, email, etc.
• Being proactive on calls with good product knowledge and the ability to spot a sales opening
• General management of client accounts
• Liaison with carrier and logistics companies
• Addressing any delivery issues
• Ad hoc duties as may be required

To carry out this role, candidates should be able to demonstrate a high level of attention to detail and have experience of working in customer service. You should also be confident in the use of IT including Excel, Outlook etc. Thesuccessful candidate willbe a great team playerwith effective communication skills.

Our client offers SMART working (3 days in the office per week and 2 at home), but only once full training has been completed and the individual is deemed competent.

If you feel you have the right skills and experience for this role, we would love for you to apply. However, if you do not hear back from us within 48 hours, kindly assume that you have been unsuccessful on this occasion. (agy)

Company Name: Logic 360 Ltd

Job Opportunity: Customer Service Agent

Location: Edinburgh Airport

Employment Type: Temporary (Three Month Contract)

Working Shift Patterns: Varied across the calendar week (Includes a mix of midweek and weekend work)

Working Hours: Varied between 7am – 10pm (Mix of 8 or 10 shifts)

Salary: £14.41ph (Weekly pay)

About Us:

Logic 360 Ltd is a leading talent partner to multiple high-profile clients within the Car Rental industry. Committed to excellence and innovation, we pride ourselves on our dedication to deliver first-class services and solutions to our clients and candidates. Our team is built upon skilled professionals who thrive in a dynamic and supportive environment, supporting you with your job search, every step of the way.

Client-Specific Information:

We are representing an industry leading Car Rental company, who are operational in over 95 countries worldwide. They are actively onboarding suitable candidates to join their customer service team at one of their flagship branches based at Edinburgh Airport. This is a temporary contract (Three Months) aimed at supporting the operation during the busy summer peak. Our client prides themselves on offering an unparalleled customer service experience and are looking to strengthen their team to help with the increased demand.

Job Description:

We are currently seeking highly motivated, reliable and experienced Customer Service based personnel. You will be responsible for meeting and greeting customers on arrival, serving customers throughout their rental process and making sure their needs are met quickly and efficiently.

Key Responsibilities:

• Face to face customer interaction for the car rental process
• Upselling additional products and services
• Preparing and completing all necessary paperwork
• Provide a high level of customer service
• Check and access vehicle conditions

Requirements:

• Customer Service experience (Retail, hospitality etc)
• Competent using a variety of computer systems
• Able to provide an exceptional level of face to face customer service
• Able to work a mixture of early and late shifts, including weekends

Skills:

• Excellent communication skills (Verbal and written)
• Admin and computer skills
• Able to adapt to fast paced and challenging situations

What We Offer:

• Competitive salary
• Weekly pay (Every Friday)
• On going opportunities for professional development and career advancement
• A collaborative, inclusive and friendly work environment

How to Apply:

If you feel that you could thrive in a fast paced environment as a Customer Service Agent and would like to take the next step in your career, we want to hear from you! Please send your CV to (url removed) or apply through our website at Logic 360 Group – Recruitment done differently.

Equal Opportunity Employer:

Logic 360 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to receiving your application and learning more about how you can contribute to our team. Thank you for considering Logic 360 Ltd as your next career destination!

Please note that Logic 360 Ltd is a Recruitment Agency and Employment Business recruiting on behalf of our client.

• Communicating with customers over the phone,  via online methods, such as text, emails and web chat
• Responding to all communication matters promptly
• Communicating with other third parties when required and internal teams
• Processing admin tasks, keeping all systems updated with relevant information
• Other adhoc duties will be required from time to time

• Any experience from backgrounds such as retail and hospitality is considered 
• Office-based Loans / Financial services / admin/customer service experience is desirable!
• Any experience within a financial services setting is hugely desirable
• Being PC literate with a good understanding of the Microsoft package
• Be highly motivated with a can-do attitude. 

Customer Service Agent
Cardiff City Centre
24,000- 28,000

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our clients dynamic team. In this role, you will be the first point of contact for their customers providing exceptional service and support in the insurance sector. Your ability to communicate effectively and analyse customer needs will be crucial in ensuring a positive experience and fostering long-term relationships.

Responsibilities

• Respond promptly to customer inquiries via phone ensuring interactions are handled professionally.
• Analyse customer issues and provide appropriate solutions or escalate as necessary.
• Maintain accurate records of customer interactions, ensuring all information is up-to-date and accessible.
• Collaborate with team members to improve service delivery processes and enhance customer satisfaction.
• Stay informed about product offerings and industry trends to provide knowledgeable assistance to customers.
• Participate in training sessions to develop skills and knowledge relevant to the financial services industry.

Requirements

• Proven experience in a customer service role, preferably within the insurance or financial services sector.
• Strong communication skills with the ability to convey information clearly and concisely.
• Ability to work well under pressure while maintaining a positive attitude.
• A proactive approach to learning and personal development within the role.

If you feel this role is the RIGHT next move for you, please apply now and we will be in touch.

Do you have experience within customer service?  If so this could be the role for you.

My client is seeking a candidate with excellent customer service experience to join their thriving team.

You should possess a minimum of 2 years’ experience in a fast-paced customer service call centre environment together with excellent interpersonal skills with a demonstrable ability to establish and maintain excellent working relationships

Excellent IT skills proficient with Microsoft Office Suite and able to quickly learn new
software.

A full job spec can be provided on application.

We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.