218 Sales Management jobs in London

Description
Amazon Ads operates at the intersection of advertising and e-commerce, offering advertisers a rich array of innovative advertising solutions across Amazon's mobile and desktop websites, proprietary devices and the Amazon DSP. We believe that advertising, when done well, can enhance the customer experience and generate a positive return on investment for our advertising partners.
We are hiring a Senior Account Manager to deepen our relationships with our medium to large advertisers. This role requires strategic as well as consultative digital expertise to optimize value and impact for advertisers. You will leverage Amazon's proprietary data to provide tailored strategies spanning Amazon's suite of products to meet your customer's business goals. This role drives customer success through close partnership and innovations with Amazon sales, creative, operations, product, and retail teams.
As a Senior Account Manager you are passionate about identifying solutions to complex business problems. You possess proven analytical skills and are able to develop data led recommendations. You work to maximize performance and drive campaign renewal and incremental revenue opportunities. This is a client-facing role that will require you to have proven presentation and sales skills in order to challenge and teach new perspectives to our advertisers while driving incremental revenue.
Key job responsibilities
- Use knowledge of Amazon Ads full-funnel ad products and measurement to craft tailored proposals for customers.
- Hit or exceed revenue targets for assigned book of business.
- Achieve assigned non-revenue business objectives and goals.
- Own all facets of the account management process for medium to large accounts, and develop strategic relationships with key points of contact.
- In partnership with the account team, develop annual brand and media strategies that map
to customer objectives.
- Use first-party and third-party insights to build pre-flight, in-flight, and post-flight campaign level recommendations that result in revenue outcomes or increased customer satisfaction.
- Advocate for customers internally, and utilize internal resources, to drive customer success.
- Educate advertisers on performance metrics, category trends/approaches, and consumer insights using existing and/or customized insights.
Internal job description
Basic Qualifications
- Relevant experience in a client facing role within digital advertising
- Proven track record of delivering revenue results and significantly contributing to customer success - Proven inter-personal, team-working skills with experience developing customer relationships and influencing key stakeholders
- Excellent presentation and communication skills (written and verbal)
- Have good judgement and use large datasets to solve problems that span business and technology - Excellent organizational skills and ability to prioritize, to succeed in a fast-paced, ever-changing business
- Passion for always learning and developing new skills
- Able to travel to customer offices
Preferred Qualifications
- Experience in Omni-channel marketing, including Display and STV
- Experience in e-commerce (sales or marketing)
- Experience in Revenue owning function
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**About the Role:**
As a Senior Sales and Relationship Management Representative, you will play a key role in driving the success of client relationships within Italy and other European countries. You will oversee the entire sales lifecycle, from identifying and pursuing new business opportunities to analysing data and trends, conducting lead prospecting, and managing existing client relationships to ensure satisfaction and retention.
Your expertise in effectively presenting the OSTTRA value proposition will be essential, whether introducing new services or reinforcing the benefits of existing ones. You will also negotiate commercial terms with key decision-makers to maximise revenue potential. Collaborating with an experienced sales team and product specialists, you will engage with various departments across OSTTRA to deliver tailored solutions that meet client needs and foster long-term partnerships.
**Key Accountabilities:**
+ **Drive Revenue Growth:** Execute a strategic sales plan to enhance revenue generation from both existing and new clients, ensuring alignment with overall business objectives.
+ **Market Insight:** Analyse the global competitive and regulatory landscape, understanding its implications to inform strategic decisions and client engagements.
+ **Client-Specific Strategies:** Develop and implement tailored account plans that address the unique challenges and opportunities within client segments, fostering deeper relationships and enhanced service delivery.
+ **Collaborative Strategy Development:** Partner with Sales Leadership, Business Line Heads, Product Leads, and Marketing to create and execute strategies that effectively position OSTTRA's products and services, focusing on:
+ _Expanding client acquisition and segment penetration._
+ _Increasing the diversity of asset classes and products utilised by clients._
+ _Enhancing overall and per-client transaction volumes on our platforms._
+ **_Proactive Communication:_** _Utilise the CRM system to initiate and maintain_ proactive communication across segments, ensuring seamless coordination and driving effective sales efforts.
+ **Industry Representation:** Actively represent OSTTRA at industry conferences, trade shows, and professional associations, showcasing our value proposition and expanding our network.
**Person Specification:**
+ **Proven Experience:** Demonstrated success with the financial community, showcasing a robust track record in lead generation, impactful product presentations, effective commercial negotiations, and exceeding sales targets.
+ **Financial Market Knowledge:** Deep understanding of financial market ecosystems and post-trade processes, enabling you to navigate and address client needs effectively.
+ **Client Communication Skills:** Ability to interpret and respond to client communications thoughtfully, balancing their needs with strategic sales objectives to drive results.
+ **Solution-Oriented Mindset:** Capacity to understand client workflows and requirements, positioning tailored solutions that meet their unique challenges and enhance satisfaction.
+ **Relationship Building:** Strong ability to cultivate and maintain relationships with key decision-makers, fostering trust and collaboration for long-term partnerships.
+ **Team Player with Independence:** Comfortable working both independently and as part of a collaborative team, demonstrating adaptability and initiative.
+ **Effective Prioritisation:** Skilled in self-prioritising tasks and managing shifting objectives, ensuring focus on high-impact activities.
+ **Multitasking Ability:** Proven ability to thrive in a fast-paced, dynamic environment, managing responsibilities to both internal and external stakeholders efficiently.
+ **Organisational and Analytical Skills:** Strong organisational capabilities paired with analytical skills, allowing for effective data-driven decision-making.
+ **Exceptional Communication:** Excellent oral and written communication skills, facilitating clear and persuasive interactions with clients and colleagues alike.
+ **Languages:** Fluent Italian required
**Special Job Requirements:**
+ Some travel required
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:** 314744
**Posted On:** 2025-06-27
**Location:** London, United Kingdom

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Microsoft's Enterprise Account Team focuses on partnering with customers to achieve strategic goals. This team is responsible for providing a differentiated Customer experience for our customers, win against competition by establishing Microsoft as market leaders, maximizing Customer spend, achieve targets (billed revenue, consumption, and adoption). Delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.
An exciting opportunity has become available for a Majors Growth Account Executive (AE) within the High Tech Software and Business Services team. This role requires a resilient, hunter-minded sales professional who thrives in uncovering new opportunities, driving digital transformation, and accelerating customer growth through challenger-led conversations.
As a Majors Growth AE, you will be responsible for building and developing trusted relationships with CxO-level stakeholders, driving close engagement with cross-functional teams, and delivering transformational business outcomes through Microsoft's integrated cloud solutions in close collaboration with the Microsoft partner ecosystem.
Leveraging your multi-functional team through a digitally enabled model, supported by a dedicated Digital Sales Enterprise (DSE) team and Solution Engineers, across the breadth of the Microsoft solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies.
**Responsibilities**
**Business Relationship Owner**
+ Define and own the strategic vision for each account.
+ Engage with CxO-level Technology, Digital, and Business Decision Makers to drive transformation.
+ Lead with empathy, challenge conventional thinking, and align Microsoft's value to customer priorities.
**Sales Hunter & Challenger**
+ Identify and develop new business opportunities within underpenetrated or inactive accounts.
+ Apply challenger selling techniques to reframe customer thinking and drive urgency.
+ Leverage digital signals and insights to initiate and close high-impact engagements.
**Team Orchestrator**
+ Collaborate with DSE, Solution Engineers, and Partner ecosystems to deliver end-to-end customer value.
+ Simplify orchestration by aligning with a consistent DSE model across solution areas.
+ Drive clarity and accountability across virtual teams.
**Operational Excellence**
+ Deliver consistent achievement of revenue and consumption targets.
+ Execute with agility across all business levers and segments, ensuring both quarterly and annual accountability.
+ Maintain accurate forecasting and pipeline hygiene.
**Learning Agility & Role Excellence**
+ Embrace continuous learning through structured skilling plans
+ Participate in peer-to-peer learning and community calls to share best practices and scale customer excellence.
**Qualifications**
**Required Qualifications**
+ Experience in selling Cloud services, with a proven track record of success.
+ Demonstrated ability to prospect, develop new business, and manage territory-level opportunities.
+ Experience engaging with mid-to-senior level executives and influencing strategic decisions.
+ Ability to work effectively with remote teams and partners.
+ Technical acumen to engage in solution conversations and drive value-based outcomes.
+ Direct experience of working within the High Tech Software Industry (ideal but not essential).
**Preferred Attributes**
+ Passion for technology-led business transformation.
+ Strong communication and storytelling skills.
+ Strategic thinker with a growth mindset and resilience in the face of ambiguity.
+ Inclusive leadership style that fosters collaboration and diversity.
+ Experience working in a global, matrixed environment.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Who we are

Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.

Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.

Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.

There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.

We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.

Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.

The Role

We’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.

As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.

If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.

What you’ll do:

• Manage a brilliant, driven and fun team of Account Managers 
• Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
• Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base

We'd really like to hear from you, if you have.

• Successfully managed a team of Account Managers to an NRR target
• Experience with Enterprise clients
• Taken full responsibility/ownership over the book from a commercial perspective
• Worked in a matrixed environment, balancing sales & customer success needs
• A track record of  taking a new product offering to market and managing that change through a team
• CRM/CDP SAAS platform background would be ideal
• Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.

What you’ll get:

Here are some of our favourite perks and benefits, but we have so many more!

Initial Washrooms

Sales and Management Graduate Scheme - Telesales

Woodford

8.30am-4.30pm Mon-Thurs, 8.30am-3.15pm Fri

£22,987 basic(inc. London Weighting) + bonus + structured career progression + mobile phone + tablet + company discount scheme

Initial is one of the UK's leading washrooms product and service providers, and medical waste removal and disposal service and is part of the Rentokil Initial Group, a FTSE100, global company voted Indeed’s Best Place to Work in the UK 2020 .  Where there is a public bathroom/washroom/medical facility there’s an opportunity for us to provide an amazing service! 

We are looking for hands-on Graduates who want to be in control of their own future, are target driven and want to be rewarded against their own performance! 

If you are ready to start your career with a company that will allow you to experience various aspects of our business, train you to become an industry expert and give you the chance to choose the direction you want to take, this is the career opportunity you have been looking for! 

What the Graduate scheme looks like: 

Weeks 1-6: Initial training - you will attend our World Class Sales Academy whilst also shadowing operational and sales staff servicing our customers in a specific geographical area, servicing soap dispensers, air fresheners, sanitary and nappy units and floor mats, as well as medical customers removing hazardous and toxic waste. Your training will be encompassing and you will see all areas of the business.

Weeks 6-52: You will spend your first period in either sales support roles, including Indoor Sales, Customer Relations, Key Accounts Customer Relations and Telesales. You will spend some time in one role however we will give you exposure to  as many of these roles as possible giving you a broad understanding of our customers and their needs, whilst also becoming an expert in our products and services. During this time you will also have the opportunity to complete our Intro to Sales Development Programme. 

12+ months: This is a big step in the Sales and Management Graduate role. Having industry and business knowledge you will now be in a better position to decide where you want to take your career. You will play a part in any local projects in this time and you will also complete the Leadership Development Programme. During this time you will also have the chance to progress to roles such as:

Field Account Manager - you will be responsible for sales in a certain patch area

Service Team Leader - manage a team of field service colleagues 

Indoor Sales/Customer Relations Team Leader - leading a team of indoor sales colleagues

Regional Account Manager - supporting our Key Account Customers 

 24+ Months: Once you have been with Initial for 24 months you will be well placed to apply for senior positions such as Sales Team Leader, Key Account Manager, Branch Manager and Area Central Support roles. 

Requirements

Sounds Good? We’re looking for Graduates who:

• Aim to beat any target set and push themselves in and out of work
• Are a determined graduate with a minimum of a 2:2 BSc/BA degree in any subject (Business related, Transport, Logistics, Supply Chain or Management disciplines preferred but not necessary)
• Have a full UK Driving licence or be working towards this
• Are hardworking and ambitious
• Are comfortable working in the field
• Want to work with people and provide excellent customer service
• Are motivated and eager to learn
• Want to work hard, be successful and have fun whilst doing so. 

Benefits

What we will offer you on top of an exciting and varied career with an organisation who is  Management Today’s number 1 for Diversity and Inclusion 2020, and is at the forefront of Hygiene innovation;

• Competitive basic salary of £22,987
• Variable pay on top of basic salary
• Structured career progression and promotion
• Mobile phone and tablet
• RI Rewards (Discounts on 3000+ retailers!)
• A stable career in a FTSE100 company

Want to be part of our team of Graduates? Apply NOW and if selected, a member of our recruitment team will be in touch with more information. 

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here .

Overview

We are looking for a driven, hands-on Team Leader to head up our global Account Management team. With a sharp commercial focus, you’ll lead and coach Account Managers across the US, UK, and Australia - ensuring consistent execution of renewal and expansion strategies that drive retention and revenue growth.

This is a high-impact opportunity to shape a global team, delivering results through team performance and staying close to our customers and commercial outcomes.

What you'll do

• Provide line management and hands-on coaching to our global team of Account Managers, supporting development and performance across regions.
• Drive consistent execution of the renewal process to ensure timely, successful outcomes that protect and grow revenue.
• Own the commercial results of the Account Management function, with a focus on retention, upsell, and long-term account growth.
• Act as the senior escalation point for complex renewal and account challenges, ensuring swift and effective resolution.
• Partner with senior leaders across Account Management, Sales, and Product to align on customer strategy and continuously improve our approach.
• Monitor and report on key performance metrics, providing visibility into team effectiveness and customer health.
• Champion a high-performance, commercially driven, customer-first culture within the Account Management team.

Requirements

What you'll need

• A proven track record of leading complex SaaS renewals—skilled in negotiation, objection handling, and closing deals.
• Demonstrated success in a commercial account management or renewals leadership role, ideally within a high-growth SaaS environment.
• Deep understanding of renewal processes, commercial levers, and customer value drivers in a subscription-based business.
• Experience coaching and managing a high-performing, geographically dispersed team.
• A strong track record of building senior customer relationships that lead to retention, expansion, and long-term value.
• Exceptional communication, negotiation, and stakeholder management skills.
• Comfortable thriving in a fast-paced, results-focused environment.
• Flexibility to work across time zones to support a global team and customer base.

What Will Set You Apart from Other Candidates

We’re looking for someone who doesn’t just understand account management and renewals - but leads them with commercial confidence and strategic clarity. You’ll stand out if:

• You’ve personally owned and successfully managed a portfolio of 50+ SaaS accounts annually, consistently delivering net retention >90%, and can clearly articulate your approach, playbook, and results.
• You bring a commercially strategic mindset - able to forecast renewals with precision, build mitigation plans for at-risk accounts, and lead expansion conversations that drive account growth.
• You're a confident, credible communicator with experience negotiating terms and handling objections with senior stakeholders (procurement, finance, legal).
• You’ve coached or led teams to strengthen renewal execution, or developed frameworks that improved commercial discipline, accountability, and outcomes.
• You're data- and process-driven, using tools like Salesforce to build and manage renewal pipelines, flag risks early, and align internal teams around customer and revenue goals.

Benefits

Alongside a competitive salary and competitive commission plan, we offer a great range of benefits:

• Hybrid working (with an expectation of 2 days in  a London office)
• 25 days holiday increasing to 30 days
• A range of employee perks from Perkbox
• EAP via Vivup

After a successful probationary period, you will also receive

• Private health insurance (currently with Vitality)
• Share options

Note some of our benefits are non contractual and are provided at Natterbox’s discretion.

We’re pushing the boundaries of Insurance Technology.

INSTANDA is a pioneering InsurTech platform that is revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance companies to adapt swiftly to market demands and navigate the evolving landscape.

Based in London, we are looking for an experienced Head of Account Management EMEA to join our team and lead the EMEA Account Managers responsible for INSTANDAs most established and mature market. With over 50% of our global clients based out of the EMEA region this role will be pivotal in defining the long-term strategic growth plans for our existing client base whilst overseeing the transition of all new clients as they work through ‘go live’ projects. Reporting to the COO the successful candidate will work to proactively retain and grow all strategic clients, overseeing the annual CSAT Survey alongside the VP Accounts – NA and using the insights gathered to ensure INSTANDA always operates with the client at the heart of every decision.

With demonstrable experience of growing client accounts, building and delivering growth plans, this is an opportunity to lead and shape the Client Services function within an innovative company.

Responsibilities will include :

People Leadership:

• With management responsibility for our EMEA based Account Management team, you will be people first - passionate about leading and mentoring others. You'll set clear performance expectations, providing guidance, empowering your team to deliver an exceptional client experience.
• You'll provide visible, authentic, and skilled people leadership, with a proven ability to build high performing diverse and inclusive teams.
• You'll cultivate a collaborative and high-performance ethos within the team.

Client Relationship Management:

• Experience of client service, including handing escalations for poor service and driving forward complex service improvement plans.
• As a strategic collaborator, you'll advise clients on best practice, industry trends and growth possibilities.
• You will lead business reviews and strategic discussions to align client objectives with platform capabilities

Strategic Account Management:

• You'll collaborate closely with our Sales, Product & Delivery teams to ensure seamless onboarding and successful client adoption of INSTANDA.
• You'll identify opportunities for enhancement and optimisation of the client's utilisation of the platform.

Client Success Strategy:

• You will be accountable for developing and executing a comprehensive Client Success Strategy that encompasses onboarding, adoption, servicing, support and advocacy.
• You'll define and measure key Client Success metrics to assess the health of client relationships and pinpoint areas for enhancement.

Client Feedback and Product Enhancement:

• You'll gather client feedback and insights, effectively communicating these to internal Product and Engineering teams to influence product improvements and feature development.
• Collaborate with internal stakeholders to ensure client requirements and expectations are understood and addressed.
• You'll stay updated about industry trends, competitive landscape, and emerging technologies within the InsurTech space to offer valuable insights to clients.

Stakeholder engagement:

• You'll be professional in your approach, with an ability to produce high quality deliverables that resonate with a C-Suite audience
• You will successfully demonstrate negotiation and influencing skills at all levels both internally and client-facing.

Requirements

Essential Requirements:

Candidates must successfully evidence proven, demonstrable experience in the following areas:

• Insurance industry - developed either within an insurance company, or an insurance software provider;
• Account Management/ Customer Success Management experience
• Leading and managing teams
• Proven experience in managing a client-facing team, covering all aspects of support, servicing and growth
• Excellent leadership, interpersonal and communications skills
• Strategic thinking and the ability to align client needs with company objectives
• Analytical mindset with the capability to interpret data and make informed decisions
• Demonstrated track record of managing and nurturing strategic client relationships
• Previous experience working with or in a SaaS environment and good, broad technical knowledge of IT solutions.

Desirable:

• Bachelor’s degree in Business, Marketing, Technology or related field
• Solid understanding of InsurTech landscape desirable

Benefits

• We offer a generous 28 days annual leave allowance, in addition to Bank Holidays.
• Inclusion in the company share plan

• Participation in a performance linked bonus scheme
• Annual Learning & Development allowance of £1,250
• Free access to LinkedIn Learning & Microsoft ESI Learning platforms
• Monthly wellness allowance of £100 for you to put towards health and wellness activities
• Group Income Protection
• Life Cover
• We are a member of the Employee Assistance Program, that supports our staff 24/7
• Participation in the company pension scheme
• Cycle to Work Scheme

We're seeking a highly motivated, visionary and experienced Enterprise Commercial CSAM leader - someone who has held senior roles and led enterprise-scale delivery organizations, or driven Technology strategy and innovation across complex organizations. The ideal candidate will bring a blend of technical depth, operational excellence, business acumen, and a track record of shaping and delivering impactful Customer transformations.
This leader will oversee our Enterprise Commercial, Financial Services and Retail & Consumer Goods industries and Partner with the Public Sector CSAM Leader, it's a customer-facing role, managing the teams that are the faces of the overall technical relationship and strategy between the customers and Microsoft. Your teams will own Unified customer engagements and the ideal candidate will have experience in building teams of customer-facing roles with technical expertise.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Management (CSAM) Senior Director, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
This role has direct people management responsibility for CSAM's, has overall accountability for their team's end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Senior Director is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
**Responsibilities**
Responsibilities
+ Customer Relationship Management - You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
+ Customer Success leadership - Customer Strategy and Growth - You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption?
+ Customer Success Leadership and Consumption Leadership - You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
+ Customer Success Leadership - Delivery and Program Management - You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
+ Technical Relevance - You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
+ You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
**Qualifications**
Qualifications
**Preferred Qualifications (PQs)**
+ Extensive experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ Extensive work experience within customer industry
+ Extensive experience in people management
+ Extensive experience managing a consumption portfolio
+ Project Management Institute (PMI) or equivalent Project Management certification
+ Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Creating the future of sport inspires our work every single day. We’re always on the lookout for talented team members. Always learning, always improving. Curiosity keeps us growing both as a company and as individuals. Come test your strengths, broaden your skills, share your input, and pursue your passion with an internship at our London Offices.  

Support the Sales function for Amazon Account (ecommerce) with key department initiatives and projects as identified by Director/Senior Manager. This role will be responsible for working across a number of operational topics to support the wider team as well as focusing on our EU territories and digital initiatives.  

GROW YOUR CAPABILITIES THROUGH MEANINGFUL TASKS AND PROJECTS   
 

• Provide administrative support to Sales team in charge of Amazon Account.  
• Assist with implementing and executing project work as advised by line manager.  
• Work collaboratively and build cross functional relationships with Marketing, Product, Analytics and Account Operations teams.  
• Track, measure and drive key performance metrics to maximize sales opportunities. 
• Identify new ways of working within the team and have the confidence to make suggestions for improvements.  

KEY FACTS  

• Application Deadline: February 14th 2025, 11:59 PM GMT 

• Start Date: September 1st, 2025 

• Duration: 1 year   

• Location: London

• Yearly gross allowance: £23,500  

Requirements

WHAT WOULD MAKE YOU A MATCH  
 

• Knowledge on Ecommerce and online marketplace retailers. 
• Strong IT skills across all applications, particularly excel to advanced knowledge level. 
• Curiosity and analytical skills, demonstrating the ability to manage complex data, drive insights, and effectively convey narratives through presentations.   
• Attention to detail.  
• Proactive problem solver with a focus on finding and implementing solutions.   
• Confident communicator skilled in cross-functional collaboration.   
• Strong organizational skills.   
• Capable of using own initiative.   
• Genuine passion for the adidas brand.   
• Ability to build strong relationships.   
• Agile and open to change.

ELIGIBILITY

• Enrolled as a full-time student for the complete duration of the internship.    

• Candidates in the penultimate year of study preferred (following the internship, students should have a maximum of one year to graduate). 

• Available for the full duration of the internship – September 2025- September 2026. 

• Local to London office or ability to relocate for the full duration of the internship. 

Benefits

WHAT'S IN IT FOR YOU  
 

• Attractive salary 

• Generous discounts on products AND staff sales 

• Chances to attend and take part in a sponsored sports event. 

• Structured training and development 

• Mentorship programs Europe  

• Quarterly meetings about career progression 

• Funded Team socials 

• On-site gym and classes or discounted Gym membership (depending on location) 

• Travel expenses covered. 

• Flexible and agile working arrangements