306 Sales Management jobs in London
National Account Manager
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Job Description
The main purpose of the role is to:
- Manage and drive our leading Discounter channel customers, increasing range, visibility, and distribution in stores such as Home Bargains, Poundland, Poundstretcher, Farmfoods, and One Beyond.
- Identify trading opportunities with other potential customers not currently trading with us, such as B&M.
- Support the sales strategy by collaborating with the Regional Director and UK Head of Retail to enhance customer communication.
Drive the BCBI agenda and sales growth within National Discounter customers.
- Build effective relationships within targeted UK accounts to increase revenue and expand distribution.
- Create sales and marketing presentations for customers, highlighting key gaps and opportunities for Bazooka Candy Brands.
- Maintain strong working relationships across all functions within Bazooka Candy Brands.
- Manage monthly forecasts to meet sales targets.
Expand retail presence through new channels within Discounters
- Develop relationships with UK discounter teams to identify and secure new business opportunities.
- Assist in developing comprehensive discounter-specific plans that incorporate all channels within each customer.
Attributes
Essential personal qualities include emotional intelligence, commercial awareness, strong interpersonal skills, ability to work independently, motivation, passion, and proactivity.
Skills
Proven ability in problem solving, decision making, systematic and thorough approach, effective communication and influencing skills, flexibility, follow-through, teamwork, and computer literacy (PowerPoint, Excel with formulas).
Experience
Experience in market data analysis, customer-facing roles, managing and influencing internal and external teams, and field sales experience, preferably in an FMCG environment.
Key Competencies:
- Customer focus
- Drive for results
- Reliability in delivering commitments
- Influencing and collaboration skills
- Risk management and handling difficult situations
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Manager Sales - Inside Account Management
Posted 6 days ago
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Job Description
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimaging the future - for our people, our customers, and the world.
Let's create tomorrow together.
The Inside Sales Manager will be responsible for leading, managing and coaching a team of inside sales account managers. This role involves developing and implementing sales strategies, monitoring performance, and ensuring the team meets sales targets. The ideal candidate will have a strong background in inside sales account management, excellent leadership and coaching skills, and a passion for driving results.
This role will require 5 day a week attendance to our London office.
Responsibilities:
+ Lead, mentor, and manage a team of inside sales account managers to achieve sales targets and objectives.
+ Develop and implement effective sales strategies and processes to drive revenue growth.
+ Monitor team performance, provide regular feedback, and conduct performance reviews.
+ Analyze sales data and market trends to identify opportunities for improvement and growth.
+ Collaborate with marketing and product teams to develop and execute sales campaigns.
+ Ensure high levels of customer satisfaction and retention by maintaining strong relationships with key clients.
+ Conduct regular training sessions to enhance the skills and knowledge of the sales team.
+ Prepare and present sales reports to senior management.
Qualifications:
+ Bachelor's degree in Business, Marketing, or a related field.
+ Proven experience in an inside sales environment.
+ Strong leadership and coaching skills.
+ Excellent communication and interpersonal skills.
+ Ability to analyze data and make informed decisions.
+ Proficiency in CRM software and Microsoft Office Suite.
+ Results-oriented with a track record of meeting or exceeding sales targets.
+ Advantages: knowledge of additional languages and Tech savvy
Benefits:
+ 25 days of vacation
+ Up to 32 hours paid time off per year to volunteer with a charity of your choice
+ Reward & Recognition scheme - earn points to spend online
+ Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
+ Yearly salary increases according to individual performance
+ Employee referral bonus for bringing New Talent to Zebra
+ Pension Scheme with a matched contribution up to 7%
+ Private medical and dental cover
+ Access to an innovative online learning platform
+ Cycle to work scheme
+ Employee Assistance Program
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
Sales & Relationship Management - Italian Speaking
Posted 1 day ago
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Job Description
As a Senior Sales and Relationship Management Representative, you will play a key role in driving the success of client relationships within Italy and other European countries. You will oversee the entire sales lifecycle, from identifying and pursuing new business opportunities to analysing data and trends, conducting lead prospecting, and managing existing client relationships to ensure satisfaction and retention.
Your expertise in effectively presenting the OSTTRA value proposition will be essential, whether introducing new services or reinforcing the benefits of existing ones. You will also negotiate commercial terms with key decision-makers to maximise revenue potential. Collaborating with an experienced sales team and product specialists, you will engage with various departments across OSTTRA to deliver tailored solutions that meet client needs and foster long-term partnerships.
**Key Accountabilities:**
+ **Drive Revenue Growth:** Execute a strategic sales plan to enhance revenue generation from both existing and new clients, ensuring alignment with overall business objectives.
+ **Market Insight:** Analyse the global competitive and regulatory landscape, understanding its implications to inform strategic decisions and client engagements.
+ **Client-Specific Strategies:** Develop and implement tailored account plans that address the unique challenges and opportunities within client segments, fostering deeper relationships and enhanced service delivery.
+ **Collaborative Strategy Development:** Partner with Sales Leadership, Business Line Heads, Product Leads, and Marketing to create and execute strategies that effectively position OSTTRA's products and services, focusing on:
+ _Expanding client acquisition and segment penetration._
+ _Increasing the diversity of asset classes and products utilised by clients._
+ _Enhancing overall and per-client transaction volumes on our platforms._
+ **_Proactive Communication:_** _Utilise the CRM system to initiate and maintain_ proactive communication across segments, ensuring seamless coordination and driving effective sales efforts.
+ **Industry Representation:** Actively represent OSTTRA at industry conferences, trade shows, and professional associations, showcasing our value proposition and expanding our network.
**Person Specification:**
+ **Proven Experience:** Demonstrated success with the financial community, showcasing a robust track record in lead generation, impactful product presentations, effective commercial negotiations, and exceeding sales targets.
+ **Financial Market Knowledge:** Deep understanding of financial market ecosystems and post-trade processes, enabling you to navigate and address client needs effectively.
+ **Client Communication Skills:** Ability to interpret and respond to client communications thoughtfully, balancing their needs with strategic sales objectives to drive results.
+ **Solution-Oriented Mindset:** Capacity to understand client workflows and requirements, positioning tailored solutions that meet their unique challenges and enhance satisfaction.
+ **Relationship Building:** Strong ability to cultivate and maintain relationships with key decision-makers, fostering trust and collaboration for long-term partnerships.
+ **Team Player with Independence:** Comfortable working both independently and as part of a collaborative team, demonstrating adaptability and initiative.
+ **Effective Prioritisation:** Skilled in self-prioritising tasks and managing shifting objectives, ensuring focus on high-impact activities.
+ **Multitasking Ability:** Proven ability to thrive in a fast-paced, dynamic environment, managing responsibilities to both internal and external stakeholders efficiently.
+ **Organisational and Analytical Skills:** Strong organisational capabilities paired with analytical skills, allowing for effective data-driven decision-making.
+ **Exceptional Communication:** Excellent oral and written communication skills, facilitating clear and persuasive interactions with clients and colleagues alike.
+ **Languages:** Fluent Italian required
**Special Job Requirements:**
+ Some travel required
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:** 314744
**Posted On:** 2025-06-27
**Location:** London, United Kingdom
Graduate Sales and Management Programme
Posted 17 days ago
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Job Description
Initial - Graduate Sales and Management Programme - Indoor Sales Support
Join Our Team and Make a Difference!
Are you a graduate looking for a hands-on, dynamic role where you can shape your career, be rewarded for your efforts, and make a real impact in a global company? Join our team at the Leeds, Maidstone, Brentford or Cwmbran branch, and embark on an exciting journey towards a successful career in a FTSE100 company.
Why Join Initial Washroom Hygiene?
- Competitive Salary Package: Start with a basic salary of £24,250 per annum.
- Expected OTE: £7,300 per annum, with bonus and commission schemes available.
- Benefits: Career progression, mobile phone, tablet and company discount scheme
- Relocation Package: Moving from more than 2 hours away? We may offer up to ,000 to help you settle in.
- Work-Life Balance: Full-time, permanent role, Monday to Friday
- Office-based with hybrid working - 1 day per week in the office and 1 day shadowing our businesses.
- Industry-Leading Training: Receive top notch training to allow you to become an industry expert and gain exposure to various areas in our business to aid your future development
The Sales and Management Graduate Role
You will start your career with us as an Indoor Sales Support Consultant, where you will be responsible for generating sales opportunities for our field sales colleagues via inbound and outbound calls.
In addition to doing this role day to day, the graduate scheme will follow the below format:
Weeks 1-6: Initial Training
You will attend our World Class Sales Academy while also shadowing operational and sales staff. Here, you will be servicing our customers in a specific geographical area, supporting in servicing various washroom products, alongside removing hazardous and toxic waste. Your training will be encompassing and you will see all areas of the business.
Weeks 6-52:
In addition to your role as an Indoor Sales Consultant, you will gain exposure to as many sales-based roles across the business to provide you with a broad understanding of our customers and their needs. This will also equip you with the knowledge to become an expert in our products and services. During this time, you will also have the opportunity to complete our Intro to Sales Development Programme.
12+ months:
Now that you’ve gained a broad understanding of the business, you will decide which area you want to specialise in. You will play a part in any local projects during this time and also complete the Leadership Development Programme.
During this time you will also have the chance to progress to roles such as:
Field Account Manager - you will be responsible for sales in a certain patch area
Service Team Leader - manage a team of field service colleagues
Indoor Sales/Customer Relations Team Leader - leading a team of indoor sales colleagues
Regional Account Manager - supporting our Key Account Customers
24+ Months:
After two years, you will be ready to take on more senior positions such as Sales Team Leader, Key Account Manager, Branch Manager or roles in Area Central Support.
With structured career progression, we ensure you are fully prepared to take your next career steps within the company.
Requirements
Sales and Management Graduate Requirements:
- A minimum 2.2 degree in BSc/BA in any subject (Business related, transport, logistics, supply chain or management disciplines preferred but not necessary)
- A full UK driving licence or be working towards this.
- Target-driven, ambitious and self-motivated
- Comfortable working out in the field dealing with customers face-to-face
- Want to work with people and provide excellent customer service
- A desire to work hard and have fun
Benefits
Sales and Management Graduate Benefits:
- Additional opportunities to earn more with regular bonus and commission schemes.
- Access to a company vehicle and fuel card.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
- Uncapped leads commission - we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for ferring someone to work for Rentokil Initial.
A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control and hygiene provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Our Social Links
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
Keywords: Graduate Sales and Management Programme, Telesales Consultant, Washroom Hygiene, Rentokil Initial, Graduate Scheme, Sales, Customer Service, No Experience Necessary, Full Training Provided, Competitive Salary, Career Progression, FTSE100, Business Management, Hospitality, Logistics
Sales and Management Graduate Scheme - Telesales
Posted 248 days ago
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Job Description
Initial Washrooms
Sales and Management Graduate Scheme - Telesales
Woodford
8.30am-4.30pm Mon-Thurs, 8.30am-3.15pm Fri
£22,987 basic(inc. London Weighting) + bonus + structured career progression + mobile phone + tablet + company discount scheme
Initial is one of the UK's leading washrooms product and service providers, and medical waste removal and disposal service and is part of the Rentokil Initial Group, a FTSE100, global company voted Indeed’s Best Place to Work in the UK 2020 . Where there is a public bathroom/washroom/medical facility there’s an opportunity for us to provide an amazing service!
We are looking for hands-on Graduates who want to be in control of their own future, are target driven and want to be rewarded against their own performance!
If you are ready to start your career with a company that will allow you to experience various aspects of our business, train you to become an industry expert and give you the chance to choose the direction you want to take, this is the career opportunity you have been looking for!
What the Graduate scheme looks like:
Weeks 1-6: Initial training - you will attend our World Class Sales Academy whilst also shadowing operational and sales staff servicing our customers in a specific geographical area, servicing soap dispensers, air fresheners, sanitary and nappy units and floor mats, as well as medical customers removing hazardous and toxic waste. Your training will be encompassing and you will see all areas of the business.
Weeks 6-52: You will spend your first period in either sales support roles, including Indoor Sales, Customer Relations, Key Accounts Customer Relations and Telesales. You will spend some time in one role however we will give you exposure to as many of these roles as possible giving you a broad understanding of our customers and their needs, whilst also becoming an expert in our products and services. During this time you will also have the opportunity to complete our Intro to Sales Development Programme.
12+ months: This is a big step in the Sales and Management Graduate role. Having industry and business knowledge you will now be in a better position to decide where you want to take your career. You will play a part in any local projects in this time and you will also complete the Leadership Development Programme. During this time you will also have the chance to progress to roles such as:
Field Account Manager - you will be responsible for sales in a certain patch area
Service Team Leader - manage a team of field service colleagues
Indoor Sales/Customer Relations Team Leader - leading a team of indoor sales colleagues
Regional Account Manager - supporting our Key Account Customers
24+ Months: Once you have been with Initial for 24 months you will be well placed to apply for senior positions such as Sales Team Leader, Key Account Manager, Branch Manager and Area Central Support roles.
Requirements
Sounds Good? We’re looking for Graduates who:
- Aim to beat any target set and push themselves in and out of work
- Are a determined graduate with a minimum of a 2:2 BSc/BA degree in any subject (Business related, Transport, Logistics, Supply Chain or Management disciplines preferred but not necessary)
- Have a full UK Driving licence or be working towards this
- Are hardworking and ambitious
- Are comfortable working in the field
- Want to work with people and provide excellent customer service
- Are motivated and eager to learn
- Want to work hard, be successful and have fun whilst doing so.
Benefits
What we will offer you on top of an exciting and varied career with an organisation who is Management Today’s number 1 for Diversity and Inclusion 2020, and is at the forefront of Hygiene innovation;
- Competitive basic salary of £22,987
- Variable pay on top of basic salary
- Structured career progression and promotion
- Mobile phone and tablet
- RI Rewards (Discounts on 3000+ retailers!)
- A stable career in a FTSE100 company
Want to be part of our team of Graduates? Apply NOW and if selected, a member of our recruitment team will be in touch with more information.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here .
Head of Account Management
Posted 527 days ago
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Job Description
Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.
Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.
Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.
There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.
We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.
Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.
The RoleWe’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.
As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.
If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.
What you’ll do:- Manage a brilliant, driven and fun team of Account Managers
- Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
- Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base
- Successfully managed a team of Account Managers to an NRR target
- Experience with Enterprise clients
- Taken full responsibility/ownership over the book from a commercial perspective
- Worked in a matrixed environment, balancing sales & customer success needs
- A track record of taking a new product offering to market and managing that change through a team
- CRM/CDP SAAS platform background would be ideal
- Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.
Here are some of our favourite perks and benefits, but we have so many more!
Manager, Account Management & Client Success
Posted 3 days ago
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Job Description
We're Houst
Head of Account Management, EMEA
Posted 498 days ago
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Job Description
We’re pushing the boundaries of Insurance Technology.
INSTANDA is a pioneering InsurTech platform that is revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance companies to adapt swiftly to market demands and navigate the evolving landscape.
Based in London, we are looking for an experienced Head of Account Management EMEA to join our team and lead the EMEA Account Managers responsible for INSTANDAs most established and mature market. With over 50% of our global clients based out of the EMEA region this role will be pivotal in defining the long-term strategic growth plans for our existing client base whilst overseeing the transition of all new clients as they work through ‘go live’ projects. Reporting to the COO the successful candidate will work to proactively retain and grow all strategic clients, overseeing the annual CSAT Survey alongside the VP Accounts – NA and using the insights gathered to ensure INSTANDA always operates with the client at the heart of every decision.
With demonstrable experience of growing client accounts, building and delivering growth plans, this is an opportunity to lead and shape the Client Services function within an innovative company.
Responsibilities will include :
People Leadership:
- With management responsibility for our EMEA based Account Management team, you will be people first - passionate about leading and mentoring others. You'll set clear performance expectations, providing guidance, empowering your team to deliver an exceptional client experience.
- You'll provide visible, authentic, and skilled people leadership, with a proven ability to build high performing diverse and inclusive teams.
- You'll cultivate a collaborative and high-performance ethos within the team.
Client Relationship Management:
- Experience of client service, including handing escalations for poor service and driving forward complex service improvement plans.
- As a strategic collaborator, you'll advise clients on best practice, industry trends and growth possibilities.
- You will lead business reviews and strategic discussions to align client objectives with platform capabilities
Strategic Account Management:
- You'll collaborate closely with our Sales, Product & Delivery teams to ensure seamless onboarding and successful client adoption of INSTANDA.
- You'll identify opportunities for enhancement and optimisation of the client's utilisation of the platform.
Client Success Strategy:
- You will be accountable for developing and executing a comprehensive Client Success Strategy that encompasses onboarding, adoption, servicing, support and advocacy.
- You'll define and measure key Client Success metrics to assess the health of client relationships and pinpoint areas for enhancement.
Client Feedback and Product Enhancement:
- You'll gather client feedback and insights, effectively communicating these to internal Product and Engineering teams to influence product improvements and feature development.
- Collaborate with internal stakeholders to ensure client requirements and expectations are understood and addressed.
- You'll stay updated about industry trends, competitive landscape, and emerging technologies within the InsurTech space to offer valuable insights to clients.
Stakeholder engagement:
- You'll be professional in your approach, with an ability to produce high quality deliverables that resonate with a C-Suite audience
- You will successfully demonstrate negotiation and influencing skills at all levels both internally and client-facing.
Requirements
Essential Requirements:
Candidates must successfully evidence proven, demonstrable experience in the following areas:
- Insurance industry - developed either within an insurance company, or an insurance software provider;
- Account Management/ Customer Success Management experience
- Leading and managing teams
- Proven experience in managing a client-facing team, covering all aspects of support, servicing and growth
- Excellent leadership, interpersonal and communications skills
- Strategic thinking and the ability to align client needs with company objectives
- Analytical mindset with the capability to interpret data and make informed decisions
- Demonstrated track record of managing and nurturing strategic client relationships
- Previous experience working with or in a SaaS environment and good, broad technical knowledge of IT solutions.
Desirable:
- Bachelor’s degree in Business, Marketing, Technology or related field
- Solid understanding of InsurTech landscape desirable
Benefits
- We offer a generous 28 days annual leave allowance, in addition to Bank Holidays.
- Inclusion in the company share plan
- Participation in a performance linked bonus scheme
- Annual Learning & Development allowance of £1,250
- Free access to LinkedIn Learning & Microsoft ESI Learning platforms
- Monthly wellness allowance of £100 for you to put towards health and wellness activities
- Group Income Protection
- Life Cover
- We are a member of the Employee Assistance Program, that supports our staff 24/7
- Participation in the company pension scheme
- Cycle to Work Scheme
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Senior Director, Customer Success Account Management
Posted 1 day ago
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This leader will oversee our Enterprise Commercial, Financial Services and Retail & Consumer Goods industries and Partner with the Public Sector CSAM Leader, it's a customer-facing role, managing the teams that are the faces of the overall technical relationship and strategy between the customers and Microsoft. Your teams will own Unified customer engagements and the ideal candidate will have experience in building teams of customer-facing roles with technical expertise.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Management (CSAM) Senior Director, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
This role has direct people management responsibility for CSAM's, has overall accountability for their team's end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Senior Director is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
**Responsibilities**
Responsibilities
+ Customer Relationship Management - You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
+ Customer Success leadership - Customer Strategy and Growth - You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.
+ Customer Success Leadership and Consumption Leadership - You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
+ Customer Success Leadership - Delivery and Program Management - You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
+ Technical Relevance - You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
+ You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
**Qualifications**
Qualifications
**Preferred Qualifications (PQs)**
+ Extensive experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ Extensive work experience within customer industry
+ Extensive experience in people management
+ Extensive experience managing a consumption portfolio
+ Project Management Institute (PMI) or equivalent Project Management certification
+ Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Director, Account Management, Mastercard Processing - UKI Division
Posted 8 days ago
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_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Account Management, Mastercard Processing - UKI Division
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Mastercard Processing (MP) team, Market Development Europe is looking for a Director, Account Management, UKI Division, MP to focus on clients in UK and Ireland. This role is mainly customer-facing but with strong interactions with scheme Account Management and Business Development teams.
Mastercard Processing (MP) is a fully Mastercard owned processing asset, a brand agnostic payment processing company. Over the past few years, MP has developed its business and expanded into several EU countries, expanded to Israel and MEA. We offer comprehensive payment solutions to banks, financial institutions, and non-traditional issuers (i.e. FinTech, retailers). We drive innovation in card processing covering both physical and digital space.
MP has invested in the best-in-class solutions to support end-to-end product lifecycle including a wide range of value-added services, as well as customer support via different servicing channels. MP's mission is to deliver innovative and reliable payment processing solutions. Our company
leverages industry best practices combined with payment expertise to drive client revenue and
profitability.
Role
- Lead execution of processing product sales strategies within assigned customers and within the UKI Division
- Deliver proposals to customers on how products can improve value proposition
- Close new business in tandem with Account Management and Business Development in a highly competitive consultative selling environment and generates incremental revenue from new and existing clients
- Build a strong sales pipeline and monitors opportunities within the UKI Division
- Look for technical support by identifying and resolving customer challenges and escalating to senior colleagues, as required
- Analyze and interprets customer data to ensure operations at optimal levels
- Participate in customer planning and product prioritization process
- Coordinate transitions between sales and implementation teams
- Bring the voice of the market back to the implementation team to ensure customer relationship needs
- Provide subject matter expertise on processing product and identifies product innovation opportunities.
- Develop and drive strategy, ideation, conceptualization, and business plan development
- Support the development of strategic business and product plans for new issuing processing opportunities, including rigorous business case analysis
- Collaborate with market/divisional account teams supporting them as issuing processing specialist in the customer planning process to ensure that Mastercard is both responding to and bringing added value propositions to customer plans
All About You
The candidate we are looking for should:
- Be motivated self-starter, with ability to work independently, able to identify and direct activities to achieve objectives
- Have solid experience in sales/commercial activity, including interacting with customers and closing individual deals
- Be knowledge in sales/operations/technology within the payments and financial services industries
- Be skillful understanding competitive offerings and industry trends
- Be able to oversee multiple projects and initiatives concurrently
- Be experienced in planning business and managing budget
- Be skillful in communicating in both perfect English (speaking and written)
- Have strong presentation and influencing skills
- Have project management skills
- Have demonstrated expertise and success in achieving sales goals
- Have processing background will be additional advantage
Limited travel expected
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Senior Specialist, Technical Account Management - French Speaking
Posted 20 days ago
Job Viewed
Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Technical Account Management - French Speaking
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect
and power an inclusive, digital economy that benefits everyone, everywhere by making
transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships
and passion, our innovations and solutions help individuals, financial institutions, governments,
and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our
company. With connections across more than 210 countries and territories, we are building a
sustainable world that unlocks priceless possibilities for all.
Overview
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you'll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield's customers.
Role
- Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
- Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Dynamic Yield products
- Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
- Partner with the Engineering and Development teams to resolve customer issues
All About You
-Native French speaking
-BS in Computer Science or equivalent experience
- Must have technical client-facing experience or 2+ years front end developer experience
- Advanced skills in JavaScript, HTML, CSS, - a must, Java - a plus)
- Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
- Familiarity with e-commerce specific terms and configuration is preferred
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.