651 Service Delivery Manager jobs in the United Kingdom

Service Delivery Manager

Salary: 41,496.00 per annum with performance bonus and Veolia benefits

Hours: 40 hours per week, Monday to Friday, 6:00am to 15:00 pm. Working 1 in 4

Weekends

Location: Camden Office, Alperton Central Depot, Marsh Road, Alperton Lane, Wembley, Middlesex,HA0 1ES

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Lead the day to day operations to develop a motivated team that constantly meets operational and performance objectives.
• Deliver a high profile management style to build relationships and support the team.
• Develop a strong relationship with the Client team.
• Ensure staffing levels are effectively managed.
• Ensure the operational team is fully competent and developed within their role.
• Induct all new employees and ensure they receive the relevant training.
• Ensure staff use the appropriate PPE, tools, systems and equipment.
• Review and analyse operation data to ensure an industry leading customer service is maintained whilst maximising contract performance.
• People management including welfare, performance, attendance, disciplines, grievances and training.
• Ensure the budget is met and rationalised.
• Update and inform the Operations Manager of all matters relating to service and the team.
• Produce written reports when requested.

What we're looking for;

Essential:

• Ability to engage with local residents on Collections issues and to work with the local client and SAMO's on resolutions.
• Good knowledge on Health and Safety in a delivery and waste collections environment.
• Ability to train staff on safe working practices.
• Flexibility to work varied hours Monday to Sunday to support and manage the Collections.
• SLA Management.
• Staff management (leave planning, sickness, long term absence, discipline, LTI's).
• Ability to conduct operational checks and audits on Collection teams as and when required.
• Experience with working on the Echo, PowerBi & AVA.

Desirable:

• Experience working with Local Authority clients.
• Experience working with Operational teams and subsequent Collection & Ancillary services (Municipal and/or Commercial).
• Local knowledge of Camden Borough.
• HGV Licence and CPC

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Service Delivery Manager - Life & Pensions, Insurance

Market Rate (Outside IR35)

Primarily Remote

6 Weeks

My client is an instantly recognisable consultancy who urgently require a Service Delivery Manager with extensive Life & Pensions experience for an end client within the Insurance Industry.
Key Requirements

• Proven experience as a Service Delivery Manager, ideally within Insurance
• Prior Life & Pensions experience
• Flexibility to get to office

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Service Delivery Manager (Evening shift)

Salary : 45,500 per annum, with an annual performance bonus plus Veolia benefits and pension

Hours : 40 hours per week. Monday - Friday 13:30 till 22;00 (30 minute unpaid break)

Location : Westminster (across our Municipal contracts)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI's.
• Lead our people & assets to deliver/exceed service expectations.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Investigate safety incidents, underperformance and disciplinary incidents.

What we're looking for;

Essential:

• Team Leadership and Management experience of large operative workforces.
• Experience in developing/mentoring people.
• Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.
• Full UK Driving Licence Required

Desirable:

• IOSH Managing Safely qualifications
• Waste management experience
• HGV C1 Licence highly desirable

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Service Delivery Manager

Location: London Bridge (Hybrid, 3 days on-site)

Salary: Up to 80,000 + Bonus + Excellent Benefits

About the Company

A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering exceptional guest experiences, underpinned by dependable, innovative technology.

This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment.

The Role

This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly.

You'll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape.

Key Responsibilities:

• Own and manage day-to-day service performance across all restaurant-facing IT services.
• Act as the primary contact for key suppliers - particularly Vista, Oracle, and Fourth - ensuring effective coordination and accountability.
• Establish a governance structure for service reviews, continuous improvement, and supplier collaboration.
• Lead service reporting, SLA tracking, and root cause analysis for major incidents.
• Work closely with Product and Business Owners to align service delivery with operational needs.
• Drive operational stability, problem management, and proactive issue prevention.
• Support change and release governance for restaurant-impacting changes.
• Champion a customer-first mindset, ensuring technology enables great guest experiences.

About You:

• Proven experience in IT Service Delivery or IT Operations within a hospitality or multi-site retail environment (hospitality strongly preferred).
• Experience in proactively managing multi-vendor environments, particularly Vista, Oracle, and Fourth.
• Strong understanding of ITIL processes (Incident, Problem, Change, and Service Level Management).
• Excellent stakeholder engagement skills with a collaborative, delivery-focused approach.
• Comfortable working independently, managing priorities, and driving outcomes autonomously.
• Calm under pressure, analytical, and pragmatic in fast-moving operational settings.
• A natural relationship-builder who enjoys working with suppliers to find smart, scalable solutions.

This is an exciting opportunity to join a respected hospitality brand undergoing digital transformation - where your expertise will directly impact service quality and customer experience across the UK and beyond.

• Service Delivery Manager
• Leeds (x2-3 days remote-working per week)
• c£50,000 to £55,000 per year
• Plus excellent company benefits and incentives

The Opportunity:

Our industry-respected client is currently looking to attract a Service Delivery/IT Operations Manager for their Leeds based IT team.

You will have an excellent understanding of ITIL practices and service management frameworks, having operated across Incident, Problem, Change and Release management.

The successful candidates will be playing a leading role within the organisation, ensuring consistent delivery across infrastructure, applications and end-user support focused on outstanding customer service at all times.

Skills and Experience:

• Strong experience working in a Service Delivery or Problem/Incident Manager role
• In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow)
• Experience with change management planning and documentation
• A deep understanding of escalation actions, processes and reporting
• Extensive exposure to release and deployment management processes
• Ability to manage senior level stakeholders and end-clients

Role and Responsibilities:

• Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications and end-user support
• Ensure timely resolution of incidents and problems
• Lead root cause analysis and implement preventative measures
• Collaborate with Programme Delivery and Change teams to ensure smooth transitions and minimal disruption to services
• Identify opportunities to enhance service delivery, reduce costs and improve user experience

Applications:

Please contact James here at ISR to learn more about our client leading the way in developing the next generation of transport mobility through innovation and transformational technology?

Service Delivery Manager

Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team.

Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time visibility, insights, and control over their operations.

They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation.

As a Service Delivery Manager, you will need to have/be:

• 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment.
• Demonstrable experience managing hardware/software solution rollouts.
• Strong understanding of camera technology, telematics systems, or fleet management tools.
• Proven ability to lead cross-functional teams and manage external suppliers or partners.
• Excellent organisation skills and attention to detail; you thrive on keeping complex projects on track.
• Confident communicator who can present to customers, internal teams, and senior stakeholders.
• Resilient, resourceful, and adaptable in fast-paced or ambiguous situations.
• A technical mindset and eagerness to learn-whether about CAN integration, AI dash cams, or connected vehicle standards.
• A valid UK driving licence and willingness to travel as needed.

Details:

• Salary : 30, 000 rising to 32, 000
• Working Hours : Full time, Monday - Friday, 8.30am - 5.00pm
• Location : Shenstone, Lichfield
• Duration : Permanent

Role of Service Delivery Manager:

As a Service Delivery Manager, you will be responsible for managing and delivering their connected hardware and software solutions to clients. You will work cross-functionally with internal teams including Product, Engineering, Technical Support, and Field Services, as well as with customers and third-party providers to ensure timely, efficient, and high-quality service delivery.

Your key responsibilities:

• Manage the end-to-end delivery of the MaxConnex camera platform and associated telematics integrations across various customer environments.
• Serve as the primary delivery contact for customers, ensuring clear communication, expectation management, and post-implementation support.
• Define project scope, success criteria, and key deliverables; create detailed project plans and ensure milestones are met.
• Work closely with supply chain, technical teams, and installers to coordinate stock, hardware configuration, and on-site deployments.
• Identify potential delivery risks and proactively mitigate them through planning and escalation.
• Maintain oversight of ongoing deployments, tracking progress and performance against agreed SLAs and KPIs.
• Facilitate regular check-ins, stakeholder updates, and delivery reviews with internal and external teams.
• Champion continuous improvement, capturing lessons learned and feeding insights back into the service and product offerings.

Benefits of working as a Service Delivery Manager:

• 23 days plus bank holidays
• Free onsite parking
• Pension scheme

Service Delivery Manager

About us
We are a fast-growing technology organisation committed to empowering users with smart, dependable systems. Our mission is to reduce friction in day-to-day operations, turn complex data into meaningful insight, and support teams to work smarter - not harder.

The role
We seek a hands-on and strategic Service Delivery Manager to lead our 2nd Line Delivery & Support team. This individual will help break down complex tasks, gather requirements, and liaise closely with business sponsors and stakeholders. You'll ensure the 2nd Line team and engineering squads have clear deliverables, realistic timelines, and robust support to deliver against those commitments.

Key Responsibilities

• Lead the end-to-end incident and problem management lifecycle, including root cause analysis

• Identify recurring issues and work with engineering/product to drive prevention

• Monitor SLAs, track metrics (e.g. MTTR, incident volumes), and improve service levels

• Drive continuous improvement and process optimisation across the team

• Allocate resources effectively and mentor team members

• Act as incident commander during major outages

• Collaborate across cross-functional teams (product, engineering, operations) to prioritise and deliver work

• Create and maintain strong operational processes, automation, and documentation

Who we're looking for

• Strong technical foundation in IT operations and support methodologies

• Proven experience in incident/problem management, preferably within ITIL frameworks

• Excellent analytical, communication, and stakeholder management skills

• Ability to work under pressure, manage competing priorities, and lead a team

• Experience driving operational excellence, process improvements, and automation

What we offer

• Competitive salary, benefits, and flexible working options

• Generous holiday & wellbeing days

• Life insurance, private health, and mental health support

• Pension, parental leave, and return-to-work coaching

• A values-driven, collaborative environment where your work is visible and impactful

Service Delivery Manager
Salary: £45,000 – £60,000 + up to 10% bonus
Location: Cardiff, South Wales (office-based 50% with travel to various customer sites)

Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We’re looking for a Service Delivery Manager to their team and play a key role in how they deliver managed services.

You’ll be the go-to person for customers, making sure they get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It’s a hands-on role where you’ll be involved in both service management and project delivery - balancing people, process, and commercial outcomes to keep customers happy and services running smoothly.

• Be the main point of contact for service management across multiple customers

• Build strong relationships with clients and internal teams

• Oversee the smooth transition of projects into live services

• Monitor service performance, metrics, and SLAs, and present insights clearly

• Lead service reviews and improvement plans

• Keep services commercially viable while delivering great value

• Support ongoing development of service tools and processes

• Travel to customer sites when needed

• Strong communication and relationship-building skills

• Experience managing services across multiple customers or teams

• Knowledge of service transition and design (project to BAU)

• Confident with service metrics, reporting, and presenting to customers

• Commercial awareness and ability to balance quality with cost

• Flexible and quick to pick up new tools (Jira, Azure DevOps, etc.)

Bonus if you have: ITIL knowledge, team management experience, cloud/tech consulting background.

• Be part of a growing consultancy where your impact is seen

• Work in a collaborative, supportive environment

• Develop your skills in service design, transition, and cloud services

• Competitive salary and benefits, including:

  • Bonus scheme (paid every 6 months)

  • Pension scheme

  • 25 days holiday + bank holidays

  • Choice of MacBook or Windows laptop

If this sounds like you please apply now for further details and a confidential chat, thanks! 

Service Delivery Manager – MSP
Brighton, BN1 (primarily on-site, 1 day hybrid)
£50,000 - £5,000 plus benefits

My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture.

They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients.

What you’ll be doing

• Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support
• Driving improvements in service delivery processes, performance, and client satisfaction
• Working closely with the Operations Manager and wider leadership team to influence strategy and growth
• Managing and reporting on KPIs, SLAs, and service metrics
• Ensuring best use of tools and systems, including the ConnectWise suite
• Building strong relationships with clients and acting as a trusted point of contact

What We’re looking for

• Previous MSP experience – you’ll understand the pace, priorities, and client demands of the MSP world
• Strong people leadership skills with a values-driven approach
• Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.)
• Someone who thrives on building teams, improving processes, and delivering excellent client service

Why Join My Client?

• Be part of a growing MSP with a reputation built on long-term client partnerships
• A leadership role with real influence and visibility
• Supportive, close-knit culture where face-to-face collaboration matters
• Competitive salary (£50k+ de nding on experience)
• Pool car available for client visits

If you’re ready to lead, inspire, and take service delivery to the next level, we’d love to hear from you.

Integral Recruitment is acting as an employment agency in regard to this advertisement.