858 Arnold Clark jobs in the United Kingdom

Service Advisor – Independent Garage

We are a well-established independent garage seeking a Service Advisor to join our friendly and professional team. This role is perfect for someone who thrives in a customer-focused environment and enjoys ensuring that every client receives excellent service from start to finish. If you have experience in customer service, administration, or the motor trade, we'd love to hear from you.

Key Responsibilities:

• Be the first point of contact for customers, handling enquiries by phone, email, and in person
• Book in vehicles for service, MOT, and repairs, managing workshop diaries and schedules effectively
• Provide clear updates to customers on vehicle progress, costs, and timescales
• Upsell additional products and services where appropriate to enhance customer satisfaction and workshop profitability
• Prepare accurate job cards, estimates, and invoices
• Maintain up-to-date and compliant customer and vehicle records

Candidate Requirements:

• Strong organisational and administration skills
• Excellent communication skills with a confident, customer-first approach
• IT literate with experience using Microsoft Office (Word, Excel, Outlook)
• Previous experience as a Service Advisor, Service Receptionist, or Administrator in the motor trade is desirable but not essential

Benefits:

• Basic Salary: £30,000 – £5,000 (dependent on experience)
• Hours: Monday – Friday, 8.00am – 5.30pm
• No weekends – enjoy a healthy work-life balance
• Onsite parking available
• Career progression with training and development opportunities
• Supportive and relaxed working environment
• Company pension scheme

This is an excellent opportunity to join a respected independent garage where your customer service skills will be valued and your career can grow.

Apply now to become a key part of our service team and take the next step in your automotive career.

Job Types: Full-time, Permanent

Pay: £30,00 00- 5,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person

Type:

Full-time

Length:

Permanent

Salary:

Competitive Salary

About Us

The JCB Group is a family-run business going through an exceptional period of growth and this is set to continue. We have 18 locations across Kent, Sussex and Essex and around 450 employees covering numerous internationally recognised brands eg Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, SKODA, CUPRA, Kia, Renault, Dacia, Alpine, Mazda and TPS

Description

Your role will be to receive customers and their vehicles, in a friendly and professional manner, plus discuss and confirm their requirements. You will also take responsibility for the customer relationship whilst their vehicle is in for a service or repair.

To be considered for this role, you must be an experienced Service Advisor and have fantastic customer service skills. Ideally, you will be very friendly, get a buzz out of building new and lasting relationships with our customers and ideally have team leading experience. You will also enjoy using your sales skills to sells other products and services that the customers may want or need.

You will be very influential, kind and thorough with everything you do and have the customers' best interests at heart.

Benefits

You will be part of a varied and progressive dealer group with opportunities for progression and development.

We offer a competitive holiday allowance, pension scheme, as well as the option to purchase new and used cars for yourself and your family at really competitive prices.

If you feel this role is for you and would like the opportunity to work for a fantastic company who has its people and customers' very best interests at heart then apply online today.

**Please note only applicants successfully shortlisted for interview will be contacted**

• Starting salary between £28-32,000 per annum (negotiable pending experience).
• 20 days annual leave plus the 8 bank holidays.
• Workplace pension scheme.
• Access to further training/development.
• Fantastic long-term career prospects with a highly rated local family-run business that are winners of The Good Garage Scheme awards every year since 2013, as well as members of the IGA & Trust My Garage Associations.
• Working hours from 8/8:30am-5:30pm Monday to Friday. No weekends!

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires

• Progression Available
• Training & Development Opportunities
• Main Dealership Benefits Including Employee Discounts
• Competitive salary
• Work for a main dealership

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires

• Progression Available
• Training & Development Opportunities
• Main Dealership Benefits Including Employee Discounts
• Competitive salary
• Work for a Main Dealership

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

• Providing a pro-active service to customers.
• Scheduling in their vehicles in for a service, maintenance or repair work.
• Arranging where necessary a courtesy vehicle.
• Take ownership of customer queries and resolve any issues.
• Invoicing work done and taking payments.
• Working towards company targets and KPI’s

• Competitive basic salary of £35,000 (DOE), with an OTE of approximately £0,000 including commission
• Flexible working hours
• Great earning potential and professional growth.

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires

• Up To £34,000 Basic Salary + £00 Month Bonus Potential
• Working hours: 8am – 6pm, Monday to Friday, plus one Saturday morning per month
• Well-established Main Car Dealership environment 
• Main Dealer Service Advisor experience necessary 
• Fantastic Dealer Group benefits

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires

• Progression Available
• Training & Development Opportunities
• Main Dealership Benefits Including Employee Discounts
• Competitive salary
• Work for a main dealership

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires

• Basic salary of £28,750 per annum.
• Generous performance-related bonus scheme of up to £00-400 per month; however, this is uncapped.
• Overtime paid at an enhanced rate of time and a half.
• 22 days annual holiday allowance plus the 8 bank holidays, which will increase to 25 days after 3 years of service
• Full manufacturer-accredited training provided.  
• Staff discount scheme and family and friends’ benefits
• Company pension scheme.
• Fantastic long-term career prospects
• Working hours are Monday to Friday only! Business is open from 7:00am to 6:00pm so shifts will be completed between these times.

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires