209 Bupa jobs in the United Kingdom

Patient Care Advisor

Belfast, Northern Ireland Optical Express

Posted today

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Job Description

Role: Patient Care Advisor Hours: Full time, 40 hours per week Location: Belfast, fully on-site Salary: £26,000 plus bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 34 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. Do you want to be part of a team that literally changes lives? In return you’ll have the opportunity to develop your career through ongoing training and development. Each day will vary however the core components of your role will include: Engaging with existing customers/patients Handling customer enquiries quickly and efficiently Understand customers/patient demand and needs Overcome objectives and resolve them Maintain and develop product knowledge and customer service skills Accurate maintenance of patient records Essential skills Excellent verbal and written communication skills The ability to deal with customers over the telephone in a confident and professional manner A willingness to learn Sales experience Excellent rapport building and communication skills with the ability to overcome objections What’s in it for you? Rewarding salary Bonus incentives Free or discounted optical products/procedures Discounted prescription and non-prescription eye care (including family) Career progression Cycle to work scheme This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. If you are interested in being considered for the role please apply now. Optical Express is an equal opportunities employer
This advertiser has chosen not to accept applicants from your region.

Patient Care Advisor

Belfast, Northern Ireland Optical Express

Posted 3 days ago

Job Viewed

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Job Description

Role: Patient Care Advisor

Hours: Full time, 40 hours per week

Location: Belfast, fully on-site

Salary: £26,000 plus bonus


Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.


For over 34 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.


The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.


Do you want to be part of a team that literally changes lives?


In return you’ll have the opportunity to develop your career through ongoing training and development.


Each day will vary however the core components of your role will include:

  • Engaging with existing customers/patients
  • Handling customer enquiries quickly and efficiently
  • Understand customers/patient demand and needs
  • Overcome objectives and resolve them
  • Maintain and develop product knowledge and customer service skills
  • Accurate maintenance of patient records


Essential skills

  • Excellent verbal and written communication skills
  • The ability to deal with customers over the telephone in a confident and professional manner
  • A willingness to learn
  • Sales experience
  • Excellent rapport building and communication skills with the ability to overcome objections


What’s in it for you?

  • Rewarding salary
  • Bonus incentives
  • Free or discounted optical products/procedures
  • Discounted prescription and non-prescription eye care (including family)
  • Career progression
  • Cycle to work scheme


This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.


If you are interested in being considered for the role please apply now.

Optical Express is an equal opportunities employer

This advertiser has chosen not to accept applicants from your region.

Patient Care Advisor

Belfast, Northern Ireland Optical Express

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Role: Patient Care Advisor

Hours: Full time, 40 hours per week

Location: Belfast, fully on-site

Salary: £26,000 plus bonus


Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.


For over 34 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.


The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.


Do you want to be part of a team that literally changes lives?


In return you’ll have the opportunity to develop your career through ongoing training and development.


Each day will vary however the core components of your role will include:

  • Engaging with existing customers/patients
  • Handling customer enquiries quickly and efficiently
  • Understand customers/patient demand and needs
  • Overcome objectives and resolve them
  • Maintain and develop product knowledge and customer service skills
  • Accurate maintenance of patient records


Essential skills

  • Excellent verbal and written communication skills
  • The ability to deal with customers over the telephone in a confident and professional manner
  • A willingness to learn
  • Sales experience
  • Excellent rapport building and communication skills with the ability to overcome objections


What’s in it for you?

  • Rewarding salary
  • Bonus incentives
  • Free or discounted optical products/procedures
  • Discounted prescription and non-prescription eye care (including family)
  • Career progression
  • Cycle to work scheme


This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.


If you are interested in being considered for the role please apply now.

Optical Express is an equal opportunities employer

This advertiser has chosen not to accept applicants from your region.

Patient Care Coordinator - Overseas

Southampton, South East Job Bridge Global

Posted 18 days ago

Job Viewed

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Job Description

Permanent

*You will never pay a fee to Job Bridge Global at any point for this opportunity. This opportunity is aimed toward individuals looking to work overseas in the USA and Canada while pursuing their careers in healthcare. We do this to attract a broader range of candidates in local search results.

Job Bridge Global is excited to offer a remarkable opportunity for healthcare professionals aiming to broaden their careers internationally. This position not only allows you to experience different cultures and healthcare systems, but it also enhances your professional journey in various healthcare environments.

Position Overview:

We are seeking a dedicated Patient Care Coordinator to join our international teams in ensuring exemplary patient care and satisfaction. This role involves collaborating with healthcare staff to facilitate comprehensive care for patients and assisting them throughout their treatment journey.

What you will do

  • Makes rounds on patients to ensure that care is being delivered according to individualized patient care plan.
  • Orchestrates patient flow and bed assignments within the shift
  • Assists with emergency situations, admissions/visits, and supports staff in direct care activities.
  • Trouble-shoots for patient safety, assessments, and care issues during rounds and throughout shift.
  • Ensures immediate response to patient and/or family concerns.
  • Serves as primary point of contact for physicians and is responsive to physicians' needs.
  • Makes/ensures that appropriate assignments are made.
  • Guides and collaborates with Case Managers to ensure appropriate patient resource use and movement.
  • Supports flow of information and communications including interdisciplinary information and communications from Clinical Director to Associates and from Associates to Clinical Director.
  • Collaborates with support departments to ensure services needed for patient care are appropriate and timely
  • Delegates tasks appropriately and within licensure requirements.
  • Participates in quality reviews for clinical care.
  • Provides clinical leadership to Associates during the shift.
  • Supports Associate's development of skill and knowledge.
  • Provides first line feedback to staff on performance.
  • In collaboration with Clinical Director prepares and conducts performance evaluations as directed.
  • Creates a positive work environment and contributes to Associate retention.

Requirements

Education Qualifications

  • Post-Graduate Certificate or Diploma Nursing - RN
  • Preferred: Bachelor's Degree Nursing - RN

Experience Qualifications

  • 1-3 years Nursing, Minimum of 2 years RN experience

Skills and Abilities

  • Ability to convey information clearly and professionally to patients, families, and health care teams, ensuring alignment with care plans
  • Assess team members' skills, delegates tasks appropriately and provides oversight to ensure high-quality patient care
  • Familiarity with care coordination processes discharge planning and resource management to ensure seamless transition of patients within care setting.
  • Strong knowledge of the Nurse Practice Act and the scope of practice for a Registered Nurse.
  • Ability to process complex clinical information using critical thinking to develop, implement, and support individualized care plans.
  • Familiarity with healthcare technology that enhances patient safety and care efficiency (e.g., bar code scanning, electronic health records).

Licenses and Certifications

  • BASIC LIFE SUPPORT
  • Registered Nurse
  • Preferred: Certification in clinical specialty

Supervision Provided by this Position

  • Supervises all clinical and support staff assigned to the team.

Physical Demands

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
  • The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • Frequent invasive and non-invasive patient contact.
  • Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
  • Ability to react quickly to emergencies.

Benefits

  • Outstanding salary in the USA or Canada
  • Relocation fees to cover expenses in finding accommodation
  • Flights
  • Legal fees and licensing fees
  • Plus more, depending on the end employer
This advertiser has chosen not to accept applicants from your region.

Patient Care Coordinator - ER - Overseas

Bristol, South West Job Bridge Global

Posted 18 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

*You will never pay a fee to Job Bridge Global at any point for this opportunity. This opportunity is aimed toward individuals looking to work overseas in the USA and Canada while pursuing their careers in healthcare. We do this to attract a broader range of candidates in local search results.

Job Bridge Global is thrilled to present an exciting opportunity for Registered Nurses and Healthcare Workers who are eager to expand their horizons and enhance their careers on an international scale. This role allows you to immerse yourself in new cultures and healthcare practices while contributing your skills to various healthcare settings.

Position Overview:

Job Bridge Global is seeking an experienced Patient Care Coordinator with a strong background in nursing leadership to join our clients Emergency Room (ER) team for full-time night shifts (7 PM - 7 AM). This role is essential in ensuring the highest quality of patient care, coordinating nursing activities, and leading a team in a fast-paced environment.

Key Responsibilities:

  • Makes rounds on patients to ensure that care is being delivered according to individualized patient care plan.
  • Orchestrates patient flow and bed assignments within the shift
  • Assists with emergency situations, admissions/visits, and supports staff in direct care activities.
  • Trouble-shoots for patient safety, assessments, and care issues during rounds and throughout shift.
  • Ensures immediate response to patient and/or family concerns.
  • Serves as primary point of contact for physicians and is responsive to physicians' needs.
  • Makes/ensures that appropriate assignments are made.
  • Guides and collaborates with Case Managers to ensure appropriate patient resource use and movement.
  • Supports flow of information and communications including interdisciplinary information and communications from Clinical Director to Associates and from Associates to Clinical Director.
  • Collaborates with support departments to ensure services needed for patient care are appropriate and timely
  • Delegates tasks appropriately and within licensure requirements.
  • Participates in quality reviews for clinical care.
  • Provides clinical leadership to Associates during the shift.
  • Supports Associate's development of skill and knowledge.
  • Provides first line feedback to staff on performance.
  • In collaboration with Clinical Director prepares and conducts performance evaluations as directed.
  • Creates a positive work environment and contributes to Associate retention.

Requirements

Education Qualifications

  • Post-Graduate Certificate or Diploma Nursing - RN
  • Preferred: Bachelor's Degree Nursing - RN

Experience Qualifications

  • 1-3 years Nursing Minimum of 2 years RN experience

Skills and Abilities

  • Ability to convey information clearly and professionally to patients, families, and health care teams ensuring alignment with care plans
  • Assess team members skills, delegates task appropriately and provides oversight to ensure high quality patient care
  • Familiarity with care coordination processes discharge planning and resource management to ensure seamless transition of patients within care setting.
  • Strong knowledge of the Nurse Practice Act and the scope of practice for a Registered Nurse.
  • Ability to process complex clinical information using critical thinking to develop, implement, and support individualized care plans.
  • Familiarity with healthcare technology that enhances patient safety and care efficiency (e.g., bar code scanning, electronic health records).

Licenses and Certifications

  • BASIC LIFE SUPPORT
  • Registered Nurse
  • Preferred: Certification in clinical specialty

Supervision Provided by this Position

  • Supervises all clinical and support staff assigned to the team.

Physical Demands

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
  • The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • Frequent invasive and non-invasive patient contact.
  • Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
  • Ability to react quickly to emergency situations.
This advertiser has chosen not to accept applicants from your region.

Patient Care Coordinator - ER - Overseas

Birmingham, West Midlands Job Bridge Global

Posted 18 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

Position Overview:

*You will never pay a fee to Job Bridge Global at any point for this opportunity. This opportunity is aimed toward individuals looking to work overseas in the USA and Canada while pursuing their careers in healthcare. We do this to attract a broader range of candidates in local search results.

Job Bridge Global is thrilled to present an exciting opportunity for Registered Nurses and Healthcare Workers who are eager to expand their horizons and enhance their careers on an international scale. This role allows you to immerse yourself in new cultures and healthcare practices while contributing your skills to various healthcare settings.

Job Bridge Global is looking for a dedicated Patient Care Coordinator to join our Emergency Room (ER) team for full-time day shifts (7 AM - 7 PM). This role will play a crucial part in coordinating patient care, overseeing nursing activities, and ensuring quality patient service in a dynamic ER setting.

Responsible for patient care outcomes through the coordinated delivery of nursing care for areas of responsibility. With guidance from the Clinical Director, deploys priorities for clinical quality, service and Associate development and retention. Ensures that a collaborative plan of care is implemented by Registered Nurses and other team members. Assists professional nurses with the coordination of the patients' care with multidisciplinary team. Ensures responsiveness to physicians. Directs Associates providing on-site coaching and staff assignments. Conducts Associate performance evaluation in collaboration with the Clinical Director. Ensures continued readiness regarding accreditation and regulatory requirements. Responsible for assuring the general upkeep of the physical facilities and patient care equipment.

What you will do

  • Makes rounds on patients to ensure that care is being delivered according to individualized patient care plan.
  • Orchestrates patient flow and bed assignments within the shift
  • Assists with emergency situations, admissions/visits, and supports staff in direct care activities.
  • Trouble-shoots for patient safety, assessments, and care issues during rounds and throughout shift.
  • Ensures immediate response to patient and/or family concerns.
  • Serves as primary point of contact for physicians and is responsive to physicians' needs.
  • Makes/ensures that appropriate assignments are made.
  • Guides and collaborates with Case Managers to ensure appropriate patient resource use and movement.
  • Supports flow of information and communications including interdisciplinary information and communications from Clinical Director to Associates and from Associates to Clinical Director.
  • Collaborates with support departments to ensure services needed for patient care are appropriate and timely
  • Delegates tasks appropriately and within licensure requirements.
  • Participates in quality reviews for clinical care.
  • Provides clinical leadership to Associates during the shift.
  • Supports Associate's development of skill and knowledge.
  • Provides first line feedback to staff on performance.
  • In collaboration with Clinical Director prepares and conducts performance evaluations as directed.
  • Creates a positive work environment and contributes to Associate retention.

Requirements

Education Qualifications

  • Post-Graduate Certificate or Diploma Nursing - RN
  • Preferred: Bachelor's Degree Nursing - RN

Experience Qualifications

  • 1-3 years Nursing Minimum of 2 years RN experience

Skills and Abilities

  • Ability to convey information clearly and professionally to patients, families, and health care teams ensuring alignment with care plans
  • Assess team members skills, delegates task appropriately and provides oversight to ensure high quality patient care
  • Familiarity with care coordination processes discharge planning and resource management to ensure seamless transition of patients within care setting.
  • Strong knowledge of the Nurse Practice Act and the scope of practice for a Registered Nurse.
  • Ability to process complex clinical information using critical thinking to develop, implement, and support individualized care plans.
  • Familiarity with healthcare technology that enhances patient safety and care efficiency (e.g., bar code scanning, electronic health records).

Licenses and Certifications

  • BASIC LIFE SUPPORT
  • Registered Nurse
  • Preferred: Certification in clinical specialty

Supervision Provided by this Position

  • Supervises all clinical and support staff assigned to the team.

Physical Demands

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
  • The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • Frequent invasive and non-invasive patient contact.
  • Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
  • Ability to react quickly to emergency situations.

At Bridge Global, we are committed to delivering high-quality patient care while fostering a supportive team environment. Join us in making a difference in our community through dedicated service and compassionate healthcare.

This advertiser has chosen not to accept applicants from your region.

Registered Nurse (RN) - Patient Care Coordinator - Oncology - Overseas

Manchester, North West Job Bridge Global

Posted 18 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

*You will never pay a fee to Job Bridge Global at any point for this opportunity. This opportunity is aimed toward individuals looking to work overseas in the USA and Canada while pursuing their careers in healthcare. We do this to attract a broader range of candidates in local search results.

Job Bridge Global is thrilled to present an exciting opportunity for Registered Nurses and Healthcare Workers who are eager to expand their horizons and enhance their careers on an international scale. This role allows you to immerse yourself in new cultures and healthcare practices while contributing your skills to various healthcare settings.

Position Overview:

Job Bridge Global is looking for a dedicated and compassionate RN - Patient Care Coordinator specializing in Medical/Surgical and Oncology to join our team. This full-time night position (7 PM - 7 AM) is critical for ensuring that patients receive optimal care and support during their treatment journey.

Responsible for patient care outcomes through the coordinated delivery of nursing care for areas of responsibility. With guidance from the Clinical Director, deploys priorities for clinical quality, service and Associate development and retention. Ensures that a collaborative plan of care is implemented by Registered Nurses and other team members. Assists professional nurses with the coordination of the patients' care with multidisciplinary team. Ensures responsiveness to physicians. Directs Associates providing on-site coaching and staff assignments. Conducts Associate performance evaluation in collaboration with the Clinical Director. Ensures continued readiness regarding accreditation and regulatory requirements. Responsible for assuring the general upkeep of the physical facilities and patient care equipment.

What you will do

  • Makes rounds on patients to ensure that care is being delivered according to individualized patient care plan.
  • Orchestrates patient flow and bed assignments within the shift
  • Assists with emergency situations, admissions/visits, and supports staff in direct care activities.
  • Trouble-shoots for patient safety, assessments, and care issues during rounds and throughout shift.
  • Ensures immediate response to patient and/or family concerns.
  • Serves as primary point of contact for physicians and is responsive to physicians' needs.
  • Makes/ensures that appropriate assignments are made.
  • Guides and collaborates with Case Managers to ensure appropriate patient resource use and movement.
  • Supports flow of information and communications including interdisciplinary information and communications from Clinical Director to Associates and from Associates to Clinical Director.
  • Collaborates with support departments to ensure services needed for patient care are appropriate and timely
  • Delegates tasks appropriately and within licensure requirements.
  • Participates in quality reviews for clinical care.
  • Provides clinical leadership to Associates during the shift.
  • Supports Associate's development of skill and knowledge.
  • Provides first line feedback to staff on performance.
  • In collaboration with Clinical Director prepares and conducts performance evaluations as directed.
  • Creates a positive work environment and contributes to Associate retention.

Requirements

Education Qualifications

  • Post-Graduate Certificate or Diploma Nursing - RN
  • Preferred: Bachelor's Degree Nursing - RN

Experience Qualifications

  • 1-3 years Nursing Minimum of 2 years RN experience

Skills and Abilities

  • Ability to convey information clearly and professionally to patients, families, and health care teams ensuring alignment with care plans
  • Assess team members' skills, delegates task appropriately and provides oversight to ensure high quality patient care
  • Familiarity with care coordination processes discharge planning and resource management to ensure seamless transition of patients within care setting.
  • Strong knowledge of the Nurse Practice Act and the scope of practice for a Registered Nurse.
  • Ability to process complex clinical information using critical thinking to develop, implement, and support individualized care plans.
  • Familiarity with healthcare technology that enhances patient safety and care efficiency (e.g., bar code scanning, electronic health records).

Licenses and Certifications

  • BASIC LIFE SUPPORT
  • Registered Nurse
  • Preferred: Certification in clinical specialty

Supervision Provided by this Position

  • Supervises all clinical and support staff assigned to the team.

Physical Demands

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
  • The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • Frequent invasive and non-invasive patient contact.
  • Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
  • Ability to react quickly to emergencies.

Join our dedicated team of healthcare professionals at Job Bridge Global, where we are committed to providing exceptional patient care and improving the well-being of our community. Your expertise in patient care coordination will play a vital role in supporting our oncology patients and their families throughout their treatment journeys.

This advertiser has chosen not to accept applicants from your region.
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Clinical Services Manager

Chelmsford, Eastern Novo Executive Search

Posted 1 day ago

Job Viewed

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Job Description

Clinical Services Manager – Senior Leadership Role


Location: Near Chelmsford, Essex

Salary: £55,000 – £65,000 per annum

A luxury residential rehabilitation centre near Chelmsford is seeking a visionary Clinical Services Manager to join its senior leadership team. This role is central to delivering exceptional clinical care, managing healthcare teams, and ensuring compliance with national standards.


Key Responsibilities:

  • Lead and supervise clinical teams, ensuring high standards of care.
  • Manage daily operations and delegate tasks to middle management.
  • Uphold clinical governance and regulatory compliance (CQC, NICE).
  • Facilitate MDT meetings and contribute to bespoke treatment planning.
  • Drive service development and continuous improvement.
  • Recruit, induct, and retain clinical staff with a focus on excellence.


Ideal Candidate:

  • Clinical background in substance misuse and addiction is preferred, though other healthcare settings will be considered.
  • Proven leadership in healthcare environments.
  • Deep understanding of clinical governance and operational management.
  • Inspirational leader with excellent communication and decision-making skills.


This is a unique opportunity to shape a world-class therapeutic environment where compassion meets clinical excellence.

This advertiser has chosen not to accept applicants from your region.

Clinical Services Manager

Birmingham, West Midlands Optical Express

Posted 3 days ago

Job Viewed

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Job Description

Clinical Services Manager (Regulatory and Quality Compliance Lead)

Location - Edgbaston or Glasgow (National travel expected)

Hours of Work - FT, 40 hrs pw

Salary - £55-65,000 DoE

The Role

The Clinical Services Manager (Regulatory and Quality Compliance Lead) will play a pivotal role in overseeing regulatory submissions, governance systems, data analysis, and compliance reporting across all Optical Express services.

You will lead on regulatory interactions and ensure readiness for CQC, HIS, HIW, and RQIA inspections, coordinate governance and quality meetings, oversee the Quality and Compliance Dashboards, and support clinical teams to achieve excellence in safety, performance, and compliance.

Reporting directly to the Director of Care & Quality this role will suit an experienced clinical governance or regulatory professional with a strong understanding of healthcare quality and the ability to drive improvement through leadership, analysis, and collaboration. Working from either our offices in Edgbaston, Birmingham or at our St Vincent St Head Office in Glasgow, however, it is expected you will travel regularly to clinics nationally to engage in regulatory and compliance visits.

Key Responsibilities

  • Lead on regulatory submissions, applications, and notifications to CQC and other UK regulators.
  • Oversee governance administration, including Clinical Governance and Quality Committee meetings.
  • Maintain and analyse the Quality and Compliance Dashboard to monitor clinical performance.
  • Manage and report on incidents, complaints, investigations, and patient safety outcomes.
  • Support and oversee compliance with mandatory training, clinical audits, and quality improvement plans.
  • Undertake regular mock inspections and oversee our regulatory readiness framework.
  • Liaise with commissioners, regulators, and internal stakeholders on matters of quality and compliance.
  • Prepare comprehensive reports for the Director of Care and Quality and the Executive Team.
  • Provide leadership and support to the Clinical Services Quality Team, promoting a culture of accountability and continuous improvement.

About You

  • Registered Healthcare Professional (NMC, HCPC, or equivalent).
  • Significant experience in clinical governance, regulatory compliance, or healthcare quality management.
  • Strong understanding of CQC and UK regulatory frameworks, inspection preparation, and application processes.
  • Skilled in data analysis, audit management, and quality reporting.
  • Excellent communicator with the ability to engage confidently at senior and regulatory levels.
  • Proactive, analytical, and organised, with a commitment to clinical excellence and patient safety.

Salary & Benefits

  • Salary of £55-65,000 DoE
  • 33 Days Annual leave
  • Private Medical Insurance
  • Free Eye surgery (LVC or IOL)
  • Discounts on other group procedures and goods

Optical Express is an Equal Opportunities employer.

This advertiser has chosen not to accept applicants from your region.

Clinical Services Manager

Birmingham, West Midlands Optical Express

Posted today

Job Viewed

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Job Description

Clinical Services Manager (Regulatory and Quality Compliance Lead) Location - Edgbaston or Glasgow (National travel expected) Hours of Work - FT, 40 hrs pw Salary - £55-65,000 DoE The Role The Clinical Services Manager (Regulatory and Quality Compliance Lead) will play a pivotal role in overseeing regulatory submissions, governance systems, data analysis, and compliance reporting across all Optical Express services. You will lead on regulatory interactions and ensure readiness for CQC, HIS, HIW, and RQIA inspections, coordinate governance and quality meetings, oversee the Quality and Compliance Dashboards, and support clinical teams to achieve excellence in safety, performance, and compliance. Reporting directly to the Director of Care & Quality this role will suit an experienced clinical governance or regulatory professional with a strong understanding of healthcare quality and the ability to drive improvement through leadership, analysis, and collaboration. Working from either our offices in Edgbaston, Birmingham or at our St Vincent St Head Office in Glasgow, however, it is expected you will travel regularly to clinics nationally to engage in regulatory and compliance visits. Key Responsibilities Lead on regulatory submissions, applications, and notifications to CQC and other UK regulators. Oversee governance administration, including Clinical Governance and Quality Committee meetings. Maintain and analyse the Quality and Compliance Dashboard to monitor clinical performance. Manage and report on incidents, complaints, investigations, and patient safety outcomes. Support and oversee compliance with mandatory training, clinical audits, and quality improvement plans. Undertake regular mock inspections and oversee our regulatory readiness framework. Liaise with commissioners, regulators, and internal stakeholders on matters of quality and compliance. Prepare comprehensive reports for the Director of Care and Quality and the Executive Team. Provide leadership and support to the Clinical Services Quality Team, promoting a culture of accountability and continuous improvement. About You Registered Healthcare Professional (NMC, HCPC, or equivalent). Significant experience in clinical governance, regulatory compliance, or healthcare quality management. Strong understanding of CQC and UK regulatory frameworks, inspection preparation, and application processes. Skilled in data analysis, audit management, and quality reporting. Excellent communicator with the ability to engage confidently at senior and regulatory levels. Proactive, analytical, and organised, with a commitment to clinical excellence and patient safety. Salary & Benefits Salary of £55-65,000 DoE 33 Days Annual leave Private Medical Insurance Free Eye surgery (LVC or IOL) Discounts on other group procedures and goods Optical Express is an Equal Opportunities employer.
This advertiser has chosen not to accept applicants from your region.
 

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  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
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  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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