44,684 Cruise jobs in the United Kingdom

Cruise Customer Service

Greater Manchester, North West £26000 - £28000 Annually Travel Trade Recruitment Limited

Posted 1 day ago

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Job Description

permanent

Calling all cruise professionals! My client has a fabulous opportunity for customer service professionals to join a multi award-winning cruise company and become part of their success story! Now celebrating 11 years, the company has achieved phenomenal success from its passion for the travel industry and its award-winning people. As a Concierge Service Administration Agent you will work closely with the Customer Service Manager and the rest of the department, to manage and ensure the customers receive the high level of service. You will have excellent attention to detail and have a passion for delivering exceptional customer service through multiple communication channels as well as travel experience.

This is a Monday to Saturday role 9.30am to 6pm. Fully remote working for the right candidate with cruise experience.

Roles and Responsibilities:

  • Responding to customers pre and post book queries via email and live chat facilities.
  • Contacting customers pre-departure to identify any pre-departure queries and ensure customer is ready for departure.
  • Completing post booking calls to review the holiday experience and provide feedback to the Customer Service manager on any improvements needed.
  • Completing post booking administration; Invoicing, Balance payment collections.
  • Working independently and as a team to deliver exceptional service to our customers.
  • Any other management request to support the customer experience.

Required Skills:

  • A good communicator with excellent verbal and written skills.
  • Take a genuine and caring interest in the customer to support in service delivery.
  • Proficient computer skills with the ability to use Microsoft Office Suite.
  • Take ownership of your own development to build on product knowledge and keep up to date with the latest service trends and standards.
  • Previous product experience in the travel sector is preferred.

Interested?

Please call hollie on (phone number removed) or forward a copy of your CV to (url removed)

UK based candidates need only apply

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Cruise Sales Consultant

West Midlands, West Midlands £25000 - £26000 Annually Travel Trade Recruitment Limited

Posted today

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Job Description

permanent

Want a Cruise Sales role that doesn't have you working evenings and hardly any weekends? Want cruise sales with a better work life balance? And would you like to work with Travel Agents on bookings rather than dealing with the general public this is the Cruise Consultant role you've been waiting for!

I am looking for Cruise Experts to join a well-established Cruise Team within a well-respected, successful South Birmingham based travel company, who also offer fully remote working. Salary up to 25k pa, OTE 32k pa, no hard sales Mon-Fri (Apply online only), 2 Sat's a month (day off in lieu) no Sundays! If you have experience of working for a Cruise Travel Agency, then it's time to apply!

THE JOB:

- Taking enquiries over the phone from Travel Agents

- Ensuring calls are dealt with efficiently and professionally.

- Offering excellent customer service.

- Quoting holidays and converting into bookings.

- Specialising in Cruise holidays

- Promote and sell additional ancillary sales on all bookings and offering upgrades to increase company profit.

- Working towards monthly performance targets.

- Keeping your product and brand knowledge up to date whilst having in-depth knowledge of the company's brochures and destinations

EXPERIENCE REQUIRED:

To work remotely in this role, you must have at least 12 months of recent experience working as a Cruise Specialist, selling a broad range of cruises. Ideally you will have first hand cruising experience and be able to package cruise and flights on a GDS

THE PACKAGE

You will receive a competitive salary up to 25k pa with an OTE of us to 32000, travel concessions, educationals and those great working hours! Mon-Fri (Apply online only), 2 Sat's a month (day off in lieu) no Sundays! If

INTERESTED:

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Katy Gaskell. I can be contacted on (phone number removed) or (url removed) HNot right for this role, or this role not right for you, but keen to further your career in the Travel Industry? We have a variety of different opportunities so do submit your CV!

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Cruise Product Executive

Cheshire, West Midlands £24000 - £26000 Annually Travel Trade Recruitment Limited

Posted 1 day ago

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Job Description

permanent

Do you love cruise? Know your ships? And have an abundance of cruise knowledge? Previous product experience? Then this is the role for you! My client is an award winning tour operator based in Chester and they are seeking a Cruise product Exec to join their new team! This is a fresh, new and exciting role where you will be responsible in marketing leading rates, aiding in the creation of cruise product strategy, building relationships with cruise suppliers and ensuring cruise product is loaded correctly as well as remaining competitive. This is a full time, hybrid or office based role in Chester. Monday to Friday with a salary of up to 26k depending on experience.

Responsibilities:
* Responsible for supporting the Senior Cruise Development Manager in negotiating market leading rates, exclusive offers and availability with cruise suppliers
* Aiding in the creation of the product strategy for our strategic cruise suppliers, specifically completing market research, competitor analysis and cruise product performance reviews
* Supporting in the development and management of cruise supplier relationships across a range of cruise lines and across a range of international destinations
* Responsibility for ensuring cruise suppliers pass across all information ready for loading into our booking systems
* Ensuring our Cruise Product remains competitive through analysis of rates versus competition, and the follow-up required with cruise suppliers
* Helping to ensure all designated Cruise Product lines and suppliers adhere to full Health and Safety requirements
* Supporting the sales teams with cruise product training and information

What you will have:

* Ideally have previous experience working within a Cruise - Product/Purchasing/Sales role within a UK Tour Operator
* Proficient in Microsoft Office (Word, Excel, Outlook, Powerpoint)
* Good interpersonal, communication skills and attention to detail
* Excellent team player with the ability to work independently
* Ability to organise, prioritise and manage own workload efficiently to tight deadlines
* Self-motivated, proactive and enthusiastic


The package:

* Office based in Chester, with free parking
* Monday to Friday office hours
* A salary of up to 26k DOE
* Company pension
* 22 days holiday
* Plus many, many more benefits!

Interested:

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Gemma on (phone number removed) (url removed)

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Cruise Sales Consultant

Greater Manchester, North West £26000 Annually Travel Trade Recruitment Limited

Posted 15 days ago

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Job Description

permanent

Award winning and fastest growing cruise retail brand is expanding it's team of Cruise Sales Consultant. Recruiting for remote workers, hybrid and office, this role offers a competitive basic up to 26k pa, plus commission uncapped (earnings average 40k - 50k). If you are a Travel Consultant that loves cruise! Or you are a Travel Agent that has sold cruises amongst other holidays, but would love to specialise this could be ideal for you!

JOB DESCRIPTION:
As a Cruise Reservations Consultant you will be dealing with incoming calls from customers who are interested in booking cruises or enquiring about your fantastic cruise offers.
- Taking enquires from potential passengers over the phone and via e-mail for a variety of cruise itineraries.
- Booking with a number of different major cruise companies
- Switch selling to different dates or cabins
- Converting sales enquiries into confirmed bookings
- Making reservations amendments
- Reaching and exceeding sales targets to earn commission
- Ability to identify and act on up selling opportunities

Hours:
To capitalise on sales this role does require flexibility to cover shifts and weekends. They operate a fair rota, working 5 days out of 7, and are currently open between (Apply online only) M-F, with shorter hours at the weekend.

EXPERIENCE REQUIRED:
The successful candidate for this Home Working Travel role will have a travel sales background and some experience (and interest) in selling cruise! You will be sales motivated as there is great opportunity to earn commission. If you have worked on cruise ships and would like to utilise this knowledge by selling cruises we would be interested to here from you too! For home working, you will need to have a suitable place to work, be computer literate (all equipment provided and training is remote). If you are in the Lancashire area they do have opportunity to work in their Chorley offices, or work part-home part office.

THE PACKAGE:
The starting salary is 26k pa plus uncapped commission (average is between 40k - 60k pa. They have been voted a Times Top 100 companies to work for and have won multiple awards. They are growing rapidly and offer great benefits and long term careers.

INTERESTED?
Follow the instructions to apply attaching your CV. This vacancy is managed by Gemma Thelwell on (phone number removed) (url removed)

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Cruise Product Executive

New
London, London £28000 - £30000 Annually Travel Trade Recruitment Limited

Posted today

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Job Description

permanent

We are seeking a proactive and detail-oriented Cruise Product Executive to support the product team for a leading Tour Operator. This role involves assisting in market research, product planning, promotional strategy, and coordination with internal departments to drive product success and growth with our partners

Main Duties

  • Work with our Cruise suppliers to find the best deals for market
  • Identifying and building great product for all marketing channels which includes Social Media, Eshots, brochures, mailers and websites
  • Monitor competitor activity and pricing against our own.
  • Ensure product is built following correct process and are accurate
  • Collate and communicate key campaigns from suppliers to marketing and sales team both ongoing and in a monthly round up.
  • Ensure all websites are up to date with current offers/campaigns/Sales Messages
  • Ensure marketing plan is kept up to date with supplier activity and funding agreed
  • Ensure that marketing activities are delivered on time
  • Set up groups with key suppliers in order to give us a competitive edge
  • Follow up with suppliers on day to day supplier related issues.
  • Follow up on supplier related complaints.
  • Commercial reporting for month end and YTD sales by product, and by customer type.
  • Report on sales results from incentive activities, internally and externally.

Personal Requirements

  • Good communication skills by phone email and face to face
  • Excellent knowledge of Cruise product and industry awareness
  • Strong excel skills
  • Good numerical skills
  • Good attention to detail (wording for emails/social media/proof reading etc)
  • Good organisational skills

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

This advertiser has chosen not to accept applicants from your region.

Cruise Product Executive

New
London, London £28000 - £30000 Annually Travel Trade Recruitment Limited

Posted today

Job Viewed

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Job Description

permanent

We are seeking a proactive and detail-oriented Cruise Product Executive to support the product team for a leading Tour Operator. This role involves assisting in market research, product planning, promotional strategy, and coordination with internal departments to drive product success and growth with our partners

Main Duties

  • Work with our Cruise suppliers to find the best deals for market
  • Identifying and building great product for all marketing channels which includes Social Media, Eshots, brochures, mailers and websites
  • Monitor competitor activity and pricing against our own.
  • Ensure product is built following correct process and are accurate
  • Collate and communicate key campaigns from suppliers to marketing and sales team both ongoing and in a monthly round up.
  • Ensure all websites are up to date with current offers/campaigns/Sales Messages
  • Ensure marketing plan is kept up to date with supplier activity and funding agreed
  • Ensure that marketing activities are delivered on time
  • Set up groups with key suppliers in order to give us a competitive edge
  • Follow up with suppliers on day to day supplier related issues.
  • Follow up on supplier related complaints.
  • Commercial reporting for month end and YTD sales by product, and by customer type.
  • Report on sales results from incentive activities, internally and externally.

Personal Requirements

  • Good communication skills by phone email and face to face
  • Excellent knowledge of Cruise product and industry awareness
  • Strong excel skills
  • Good numerical skills
  • Good attention to detail (wording for emails/social media/proof reading etc)
  • Good organisational skills

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

This advertiser has chosen not to accept applicants from your region.

Cruise Commercial Manager

New
West Midlands, West Midlands £40000 - £45000 Annually Travel Trade Recruitment Limited

Posted today

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Job Description

permanent

Would you love to oversee the growth and development of the cruise department for an already established Travel Company, enjoying the challenge and the rewards? If you have worked in a management role within a cruise travel specialist company, or lead the growth of a cruise department in a travel company, this is for you. The successful Cruise Manager will be involved in a critical phase of a well-known tour operators Cruise Department, including the management and launch of a bookable platform. In this role you will oversee the day to day operations of cruise department, ensuring and maintaining excellent relationships with the cruise lines and their agents. Offering a competitive salary up to 45k pa with great career scope this is an office-based role based near Birmingham Airport, but some flexibility could be consider for hybrid working dependent on the successful candidates and their location.

THE JOB:

  • Organising the upcoming launch of a bookable cruise website.
  • Manage commercial relationships with our top performing cruise lines and agents.
  • Foster a positive and thriving environment with cruise lines.
  • Monitor and manage sales targets and margin improvements
  • Build product relevant to promotion and target market and recommend pricing relevant to channel
  • Work with our existing team of Cruise Product Executives, supporting the business with future marketing plans and offers for the trade.

EXPERIENCE REQUIRED:

They are ideally looking for someone who is a key contact and known individual from the cruise industry to motivate and take their cruise product team forward. You will be customer focused, have the ability to lead and motivate a diverse team. You will also have excellent organisation skills and knowledge of the Cruise industry.

THE PACKAGE

You will receive a competitive salary up to 45k with excellent company benefits. This is a real career opportunity to make the role your own and develop it. This Tour Operator already features cruise and is well established company, but you will take their cruise product and sales to the next level!

INTERESTED?

Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!

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Cruise Sales Consultant

B37 7YE Birmingham, West Midlands Travel Trade Recruitment

Posted today

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Job Description

permanent

Want a Cruise Sales role that doesn't have you working evenings and hardly any weekends? Want cruise sales with a better work life balance? And would you like to work with Travel Agents on bookings rather than dealing with the general public this is the Cruise Consultant role you've been waiting for!

I am looking for Cruise Experts to join a well-established Cruise Team within a well-respected, suc.


WHJS1_UKTJ

This advertiser has chosen not to accept applicants from your region.

Cruise Sales & Operations Manager

Chelmsley Wood, West Midlands £40000 - £45000 Annually Succeed Recruitment

Posted 13 days ago

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Job Description

permanent

We have a fabulous opportunity for an experienced Cruise Sales & Operations Manager to join a leading Tour Operator, as they further develop their cruise offering and launch their Cruise website.

The successful candidate will oversee all aspects of cruise within the business, from commercial to some operational focus and a key aspect will be launching our client's cruise website.

Our client’s ideal candidate will bring operational / commercial / managerial experience from the cruise sector and will be keen to take on a newly created role, in which they'll really be able to add their own stamp!

In return, they can offer a competitive salary up to £45k, travel industry incentives and excellent benefits, so if this role is of interest to you, please press the apply online button now.

Please note - this role can be Birmingham / Peterborough / hybrid based.

Role of Cruise Sales & Operations Manager:

  • Oversee the upcoming launch of a bookable website.
  • li>Manage commercial relationships with our client's top performing cruise lines and agents.
  • Foster a positive and thriving environment between our client and cruise lines.
  • Monitor and manage sales targets and margin improvement
  • Build product relevant to promotion and target market and recommend pricing relevant to channel
  • Work with the Cruise Product Executives, supporting the business with future marketing plans and offers for the trade.

Skills required for the role:

  • Customer Focus – Demonstrate a strong focus on customer service and exceeding expectations
  • < i>Leadership – Ability to lead and motivate a large, diverse team < i>Crisis Management – Calm under pressure with the ability to handle unexpected situations < i>Organisational Skills – Exceptional time management, scheduling, and multi-tasking abilities

If you’re interested in learning more about this Cruise Sales & Operations Manager role, please press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available.

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

This advertiser has chosen not to accept applicants from your region.

Homework Luxury Cruise Connoisseur

New
Newcastle upon Tyne, North East £27000 - £30000 Annually Succeed Recruitment

Posted today

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Job Description

permanent

Do you possess the passion and drive to create the ultimate luxury cruise experience for your customers?

If you can deliver unparalleled customer service to the most discerning travellers, then we have the perfect role for you!

We’re working with one of the UK’s fastest growing Luxury Cruise companies who are looking for highly experienced cruise sales specialists to join their team.

These luxury brands will take you to the seven continents of the world, visiting destinations that will create memories to last a lifetime. From the paradise of the Pacific to the mystery of the Middle East. And we are not just talking about Ocean cruises either, you’ll be fully immersed in the exquisite world of river and expedition cruises too. Our client is committed to consistently delivering a service over and beyond customers’ expectations.

The role with suit those with a minimum of two years recent luxury cruise sales experience. Any personal experience of luxury cruising would be advantageous but not essential.

On offer is a competitive salary of up to £30k plus excellent uncapped earnings (OTE 60k) and benefits including ship visits, fam trips, private medical insurance, concessions towards your own holiday, 33 days annual leave and more!

Our client's opening hours are Mon - Sun, 9am - 7pm on a rota basis.

(Please note - we have maternity cover roles and/or permanent roles available.)

If this role is of interest to you, please apply online.

Role of Luxury Cruise Connoisseur:

  • Handling telephone and email enquiries professionally and efficiently
  • li>Offering excellent customer service, whilst building strong relationships
  • Offering first-hand knowledge and destination advice
  • Build, nurture and grow an engaged database.
  • Generate your own sales leads via social media channels
  • Convert company generated leads following a tried and tested sales process

Skills required for the role:

  • Two years minimum, recent luxury cruise sales experience
  • Proven sales track record
  • Background in dealing with luxury, high end customers
  • Well-travelled individuals who have a good working knowledge of cruise destinations on all 7 continents
  • Customer focused with a relentless approach to providing customers with a world class pre and post booking experience
  • Positive approach to problem solving with a can-do attitude
  • Excellent attention to detail
  • A natural communicator with excellent verbal and written skills
  • Confident and engaging personality

If you’re interested in learning more about this Luxury Cruise Connoisseur role, please press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available.

Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

This advertiser has chosen not to accept applicants from your region.
 

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