814 Customer Service jobs in Brighton and Hove

Job Title: Customer Service Executive

Location: Crawley

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

• 30 days holiday (including bank holidays)
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience or not-w.

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Location:  Horsham (On-Site)

Job Summary

Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers’ needs. You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.

Personal Specification:

- Good organisational and planning skills

- Ability to work under pressure to tight deadlines

- A positive, can do attitude

- Great attention to detail

- A team player with interpersonal and collaboration skills

- Able to demonstrate prioritisation skills when multi-tasking

- Customer focussed role

- Pleasant telephone manner

- Ability to work collaboratively with third parties to supply consumable items

- Strong IT literacy and a keen interest in exploring AI and automation solutions

- Entry-level role, no previous experience required

Some key responsibilities:

- Collecting and inputting accurate meter readings from a variety of sources

- ProACTive identification of customer consumable requirements

- Key stakeholder in the implementation of the EDI ordering system

- Identification of unusual patterns of consumable or device usage

- Ordering of toner and other consumable items

- Answering calls from customers

What we offer:

- Excellent induction & training program

- 23 days annual leave plus bank holidays

- Free onsite parking

- Pension scheme

- Eye care scheme

The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required, and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.

The Customer Service Administrator will play a pivotal role in the manufacturing and production industry, ensuring seamless communication and administrative support for clients and stakeholders. This temporary position, based in Worthing, requires a detail-oriented individual with strong organisational skills and a commitment to excellent service.

Client Details

This opportunity is with a small-sized organisation within the manufacturing and production sector. The company is known for its focus on delivering high-quality services and maintaining strong relationships with its clients and partners.

Description

As a Customer Service Administrator your responsibilities will include:

• Respond promptly to customer enquiries via email and phone, ensuring a professional and helpful approach.
• Maintain and update customer records accurately within the company's database system.
• Coordinate and schedule appointments with clients and stakeholders as required.
• Provide administrative support to the wider customer service team, including document preparation and filing.
• Handle incoming communication, directing queries to the appropriate department or individual.
• Assist with resolving customer issues, escalating more complex cases to senior team members.
• Support the delivery of exceptional service standards across all customer interactions.

Profile

A successful Customer Service Administrator should have:

• Proven experience in an administrative or customer service role
• Strong communication skills, both written and verbal, with a professional telephone manner.
• Excellent organisational abilities and attention to detail.

Job Offer

• An hourly rate of approximately 13 - 14.50 per hour
• Opportunity to work a couple of days from home, once trained!
• A temporary position offering flexibility and the opportunity to gain experience in the sector.
• Opportunities to develop skills in customer service and administration

Are you passionate about delivering world-class customer service and ready to take on an exciting challenge in a dynamic team? Join my client’s Customer Service team where your skills and dedication will truly make a difference!

Reporting to the UK Operations Services Manager, you will provide 1st-line support and updates to customers, managers, and internal stakeholders, while ensuring that every customer interaction exceeds expectations.

The role of the Customer Service agent will include: 

• Coordinating and scheduling reactive breakdowns, installations, decommissions, and other service tasks. 
li>Managing travel and accommodation arrangements for staff.  li>Handling key administration tasks to keep operations running smoothly.  li>Collaborating with a small, flexible team in a supportive and fast-paced environment.Ensure accurate data entry in the service management system. 

li>Prepare customer quotes and process purchase orders for chargeable jobs.  li>Track job progress to meet Service Level Agreements (SLAs).  li>Provide phone support to engineers in the field.  li>Allocate work to engineers effectively, ensuring compliance with health and safety policies.  li>Organise travel and hotel bookings, maintaining cost efficiency.

Skills and experience required for the Customer Service agent include:

• Excellent interpersonal and customer service skills with proven experience. 

li>Proficiency in the Microsoft Office Suite - database experience is preferred.  li>Strong multitasking and organisational abilities with a keen eye for detail.  li>A team player with a positive 'can-do' attitude.  li>Ability to think proactively and solve problems effectively.  li>Good geographical knowledge is advantageous.

Benefits:  Holiday 28 days (inc bank holidays) plus your birthday, Life assurance 4 x annual salary. Pension after 3 months, access to discounts, free onsite parking, health and wellbeing and access to Employee Assistance Programme.

Ready to apply? Don’t miss out on this opportunity to contribute to a growing organisation—send us your application today! 

Wild Recruitment Limited t/a First Recruitment Services are acting as an employment agency in relation to this vacancy.  

The Customer Service Assistant is responsible for accurately creating and maintaining customer sales orders within the IQ system. They also provide timely updates to customers, respond to enquiries, and help resolve issues related to deliveries and returns.

The main goal of this role is to ensure customer orders are fulfilled correctly and delivered on time.

Customer Service Assistant responsibilities:

• Enter customer orders into the system, ensuring accuracy and compliance with procedure.
• Assign stock to ordersbased on specific requirements.
• Monitor and manage ordersthat are unallocated or on hold, resolving issues as needed.
• Process customer returnsby creating credit notes and replacement orders.
• Respond to customer enquirieswith updates on order progress, complete customer order books via spreadsheets or portals, and generate internal versions as agreed.
• Coordinate with Procurement, Goods Inwards, and Despatch teamsto ensure timely receipt of deliveries and dispatch of customer orders taking full ownership of resolving customer issues.
• Track and report Key Performance Indicators (KPIs)to support continuous improvement efforts.
• Review Master Ordersto ensure they are being used correctly and that Sales Coordinators engage with customers when needed.

Skills & experience required:

• Demonstrates strong attention to detail and takes initiative to complete tasks independently.
• Builds positive relationships with customers, even in challenging situations, through effective communication and empathy.
• Listens actively and advocates for customer needs
• Manages time well and prioritizes tasks effectively to support team goals.
• Confidently uses company systems and customer portals to access and manage information.
• Skilled in creating and working with documents and spreadsheets.
• Maintains high standards of accuracy, consistency, and completeness in all administrative work.
• Efficiently handles large workloads with ease and professionalism.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

The Customer Service Administrator will play a pivotal role in the manufacturing and production industry, ensuring seamless communication and administrative support for clients and stakeholders. This temporary position, based in Worthing, requires a detail-oriented individual with strong organisational skills and a commitment to excellent service.

Client Details

This opportunity is with a small-sized organisation within the manufacturing and production sector. The company is known for its focus on delivering high-quality services and maintaining strong relationships with its clients and partners.

Description

As a Customer Service Administrator your responsibilities will include:

• Respond promptly to customer enquiries via email and phone, ensuring a professional and helpful approach.
• Maintain and update customer records accurately within the company's database system.
• Coordinate and schedule appointments with clients and stakeholders as required.
• Provide administrative support to the wider customer service team, including document preparation and filing.
• Handle incoming communication, directing queries to the appropriate department or individual.
• Assist with resolving customer issues, escalating more complex cases to senior team members.
• Support the delivery of exceptional service standards across all customer interactions.

Profile

A successful Customer Service Administrator should have:

• Proven experience in an administrative or customer service role
• Strong communication skills, both written and verbal, with a professional telephone manner.
• Excellent organisational abilities and attention to detail.

Job Offer

• An hourly rate of approximately 13 - 14.50 per hour
• Opportunity to work a couple of days from home, once trained!
• A temporary position offering flexibility and the opportunity to gain experience in the sector.
• Opportunities to develop skills in customer service and administration

As a Customer Service Advisor, you will play a vital role in supporting clients by providing exceptional service and handling inquiries efficiently. This temporary role, based in Worthing, requires an individual with a proactive attitude and strong communication skills

Client Details

The employer is a medium-sized organisation operating within the retail sector in Worthing. They are well-regarded for their focus on delivering excellent customer support and maintaining a professional approach across all services.

Description

As a Customer Service Advisor your responsibilities will include:

• Respond promptly to customer inquiries via phone, email, or in person.
• Provide accurate information about services and queries.
• Handle complaints and resolve issues in a professional manner.
• Maintain customer records and update relevant systems with accurate details.
• Collaborate with internal teams to ensure seamless customer experiences.
• Assist in scheduling appointments.
• Support administrative tasks related to customer service operations.
• Continuously strive to improve service quality and exceed client expectations.

Profile

A successful Customer Service Advisor should have:

• Previous experience in a customer-facing role.
• Strong verbal and written communication skills.
• Proficiency in using computer systems and customer management tools.

Job Offer

• Hourly pay of approximately 12 - 14 per hour
• Temporary position offering a chance to gain experience.

Location:  Horsham (On-Site)

Job Summary

Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers’ needs. You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.

Personal Specification:

- Good organisational and planning skills

- Ability to work under pressure to tight deadlines

- A positive, can do attitude

- Great attention to detail

- A team player with interpersonal and collaboration skills

- Able to demonstrate prioritisation skills when multi-tasking

- Customer focussed role

- Pleasant telephone manner

- Ability to work collaboratively with third parties to supply consumable items

- Strong IT literacy and a keen interest in exploring AI and automation solutions

- Entry-level role, no previous experience required

Some key responsibilities:

- Collecting and inputting accurate meter readings from a variety of sources

- ProACTive identification of customer consumable requirements

- Key stakeholder in the implementation of the EDI ordering system

- Identification of unusual patterns of consumable or device usage

- Ordering of toner and other consumable items

- Answering calls from customers

What we offer:

- Excellent induction & training program

- 23 days annual leave plus bank holidays

- Free onsite parking

- Pension scheme

- Eye care scheme

The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required, and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.

Are you an organised and customer-focused individual with a knack for administrative support? Join our client's team as a Customer Service Administrator, where you'll be instrumental in ensuring the smooth functioning of the service department. This role is ideal for someone who thrives in a dynamic environment, excels in customer service, and enjoys managing various tasks with precision.

Key Benefits and Perks:

• Salary up to 25,000 (DOE)
• Fixed-term contract with possibility of going perm (6 month FTC)
• Standard office hours, Monday to Friday - hybrid after training
• Generous holiday allowance plus bank holidays
• Company pension scheme
• Opportunity to be part of a growing business with a positive work culture
• Free on-site parking

Customer Service Administrator Responsibilities:

• Efficiently manage customer enquiries via phone and email
• Coordinate and schedule engineers' tasks for optimal productivity
• Prepare and follow up on customer invoices and payments
• Build strong relationships with customers while managing their accounts
• Process parts requests accurately and promptly
• Collaborate effectively with service engineers and customers
• Prioritise tasks to meet deadlines in a fast-paced environment
• Update customer portals with relevant information
• Fulfil other duties as assigned by the company

Customer Service Administrator Essential Skills:

• Proactive with meticulous attention to detail
• Self-motivated team player with excellent communication skills
• Strong literacy and numeracy abilities
• Basic computer proficiency (training provided)
• Proficient in Microsoft Office suite
• Comfortable working in a fast-paced environment

Desirable:

• Previous experience in a busy service department is advantageous

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Application Note:

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Lloyd Recruitment Services is an equal opportunities employer and acts as a recruitment agency for this vacancy.