148 Customer Service jobs in Farnborough

• Handle inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Provide detailed information about products, services, and policies.
• Process orders, returns, and exchanges accurately.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve customer service processes and customer experience.
• Gather customer feedback and report on trends and common issues.
• Assist with training and mentoring new customer service representatives.
• Contribute to team goals and objectives.
• Represent the company in a positive and professional manner at all times.

• Proven experience in a customer service role, preferably in e-commerce or retail.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and other customer support tools.
• Ability to remain calm and patient under pressure.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a remote team.
• High school diploma or equivalent; some college coursework is a plus.
• Adaptability and willingness to learn new processes and systems.
• A genuine passion for providing outstanding customer service.

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.

Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.

The Role:

As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.

You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.

You will deliver world class support and guidance to a range of global customers within the Customer Service department through:

• Order and enquiry handling
• Training and Process
• Customer Relationship & Support

Requirements

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.

Interested? We would love to hear from you, please apply today for consideration.

Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, dedicated to enhancing the water quality for households. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-notch products and exceptional service.

Due to our continued growth, we are looking for a Customer Service Adviser to join our Customer Experience Team.

Serving as the first point of contact for our customers you will provide advice and guidance about our services and products. Ensuring customers have all the information or support they need to resolve any product related issues and scheduling engineer visits where necessary.

You will demonstrate understanding, professionalism, compassion and accuracy on every call. Providing a first class customer service experience for each and every customer.

Hours: 40 h p/w between the hours of 8am-8pm on a rota basis.

Days: Monday - Saturday, but 5 days in 6. If you work a Saturday, you will receive a day off in lieu.

This is an office based role.

Customer Interaction:

• Call Control - Engage with our existing customers, providing comprehensive information about our products and services
• Ability to influence and create engagement
• Troubleshooting to establish the root cause of technical issues and providing solutions to help resolve at first point of contact.
• Conflict Management and de-escalation within remit of role

Communication Skills:

• Working cross functionally with departments within the business and building effective relationships
• Build rapport and maintain a positive relationship with customers throughout their interactions with us

Systems:

• Use our CRM system (Salesforce) to manage customer interactions and to schedule engineer appointments
• Ensure customer records are updated and maintained accurately

Attention to detail:

• Handling high volume customer interactions within the contact centre effectively while maintaining high standard of quality and customer satisfaction requirements
• Ability to identify opportunities to deliver revenue for the business along with high customer service ratings
• Effectively manage time and resources to address queries efficiently without compromising quality.
• Data Entry - Capturing and maintaining customer records and details

Proactivity:

• Work to departmental and organisation targets whilst working individually and as a core team member
• Seek upselling opportunities
• Support our drive to proactively deliver the highest customer satisfaction scores.
• Problem Ownership:
• Ability to prioritise specific cases based on information provided by customer, handling these effectively and finding bespoke solutions to the customers’ needs

Requirements

The successful candidate will have excellent communications skills with a positive attitude.

Previous experience in a call centre environment is advantageous but not mandatory.

You will work effectively under pressure within a busy environment and have the ability to manage competing priorities.

Benefits

• 25 Days Holiday + Bank Holidays
• Flexible Holiday Scheme
• Opportunities for career growth and development
• Culligan Product discount
• Perks at Work retail/leisure/travel discounts and more
• Cycle to work program
• Wellbeing programs – Your wellbeing is important to us
• Enhanced maternity leave and paternity leave
• Social events: Summer Family BBQ and Annual Awards + activities and fundraisers throughout the year
• Free Parking
• Relaxed Dress Code
• Access to ongoing learning and development through our online learning platforms

FreightserverecruitmentarelookingforanImportAir/SeaOperatorforawell-establishedFreightForwarderbasedintheSunbury-on-Thamesarea.

Responsibilities:-

• Quotations
• Arrangingshipmentandmonitoringthoughtodelivery
• DealingwithAirandOceanfreightImports
• Telephoneandemailsenquires
• Dealingwithoverseasoffices
• Generalofficeduties

TherolewouldsuitsomeonelookingformoreofaCustomerServiceroleawayfromcustomsentries.Wouldsuitasecondjobberlevelpersonwithsomeexperienceinimportairfreightoroceanmovements.

HourswouldbeMondaytoFriday :30

AsanagencywearefastbecomingthenumberoneFreightspecialistintheUK.WehaveafastgrowingreputationwithmostFreightrelatedcompanies.Freightservehasbeenestablishedsince1992workingwithintheFreightForwardingandShippingindustry.

Customer Service Executive

Uxbridge

28- 30k plus 10% annual bonus

Are you passionate about delivering and exceptional service to Customers?

Do you have a passion for technical products, and do you have experience managing customer issues through to successful resolution?

My client a friendly techy organisation (with a real family feel) is now seeking an additional person to join their customer service team.

The role offer hybrid working- 3 days in the office, 9-5.30pm, free parking, Friday night get together and 24 days holiday!

Duties

• Full order management onto MS Dynamics
• Checking ETA on product arrivals to inform the customer.
• Lots of liaison with couriers and shipment companies to despatch orders.
• Managing all product delays and investigation reasons for the delays
• Experience of problem solving is essential as you will be investigating delays in delivery, faulty product issues as well as giving basic technical advise.
• Good written skills are important as you will be at times composing your own e mails.
• Managing RMA’s

Experience required.

• Previous customer service resolution experience
• Good written and verbal skills
• A quick learner
• Great attention to detail/ high levels of accuracy
• Bags of common sense
• Abe a great listener and problem solver
• A technical mind set

What You Need to Do Now:

If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!

If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.

Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.

A little more about us:

We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.

All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.

We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

We take your privacy seriously. Please see our website for

Customer Service Executive- 25K Basic

Role Overview

Every Customer Service Executive isan integral part of the Companies home departmentbusiness ensuring efficient customer service and scheduling that puts our customers first and foremost. This is a multi-skilled role working closely with our field teams and Directors as a key part of the team.

Key Duties

• Ambassador for thebrand
• Dealing with telephone queries and responding to online email queries within agreed SLA's
• Handling of large volumes of inbound and outbound calls
• Create and maintain detailed customer records
• Resolving complaints
• Understanding CompanyProducts and services
• Meet or exceed Key Performance Indicators
• Working within a team to complete goals and objectives
• Mange the eGOS notification process

About you

Essential skills and experience

• Excellent customer service and organisational skills
• Systems literate, able to use different IT systems effectively including Office 365
• Having an excellent customer service executive approach, able to provide support and reassurance to customers and their families/carers
• You must have your own car with a full drivers licence

Desirable skills and experience

• Previous experience of working as a customer service executive
• Previous use of customer service/call centre CRM
• Local marketing and/or social media experience

About The Company

The Company aimsto deliver outstanding customer service, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In additionto the highest quality equipment, theyaim to provide both theirstore staff and our customers with an excellent overall environment thattreat people as we would wish to be treated. Theirexpectation is that you will share theirvision to provide theirpatients with the very best professional service as well as having exceptional customer service executive approach

The Customer Service Manager will oversee daily operations within the customer service department, ensuring excellent service delivery and satisfaction. This role is perfect for someone with a proven track record in managing customer service teams in the business services industry.

Client Details

This organisation is a well-established, medium-sized player in the business services sector. Known for its commitment to professional excellence, it offers a structured and supportive working environment for its employees.

Description

• Manage and lead the customer service team, setting clear goals and objectives.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor and report on team performance using key metrics.
• Handle escalated customer issues with professionalism and efficiency.
• Collaborate with other departments to ensure seamless service delivery.
• Maintain up-to-date knowledge of industry trends and best practices.
• Oversee training and development programmes for team members.
• Ensure compliance with company policies and procedures.

Profile

• Proven experience in managing customer service teams within the business services industry.
• Strong leadership and organisational skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in customer service software and CRM systems.
• The ability to work under pressure and meet deadlines effectively.
• Exceptional communication and interpersonal skills.

Job Offer

• Competitive salary of 35,000 to 38,000 per annum.
• On-site parking for added convenience.
• Access to a company pension scheme.
• A permanent position with opportunities for career growth.
• A supportive and structured workplace culture.

Customer Service Administrator

Datchet

Full Time 37.5 hours per week, to start ASAP, 6 months minimum temporary role

25,000 - 26,000

(full description available)

Opportunity

An opportunity to work for a well-established, growing organisation. Providing the chance to learn and develop within a strong team.

With a hybrid approach, offering 2 days per week working from home, with the remainder of the time based at their impressive offices within lovely grounds with onsite parking.

Main Duties

• Manage the responses to Trustpilot and monitoring and supporting Tiktok shop functions
• Review and respond to comments
• Checking and investigating reasons for the complaint to provide recommendations for improvements to processes and policies for improving customer ratings
• Maintain communication with Aftersales service agents
• Manage the systems to provide our consumer with repair options for IG and OG repairs to meet consumer expectations
• Manage repair and replacement requests and processing for products within guarantee period
• Liaise with credit control team to manage issues for processing returns
• Ensure system is kept up to date

Skills and Qualifications

• Able to persuade and influence in a positive way, both verbally and in writing
• Strong written and verbal communication skills.
• Good excel skills and MS packages
• Knowledge of digital technology
• Excellent use of English in a business setting (grammar / letter construction)
  

Job Title: Customer Service Advisor

Location: Hybrid working from our Leatherhead Office & home with set office days

Salary: 25,000 - 28,000 per annum (depending on experience)

Job Type: Permanent, Full time

Schedule: Monday to Friday (Hybrid working from our Leatherhead Office & home with set office days)

About us :

ConservAqua is a dynamic and growing water retailer dedicated to delivering exceptional service and innovative solutions to our clients. We offer a bespoke service that lowers consumption, reduces bills, and improves the environmental footprint of businesses.

Headed by a team with extensive experience in the water industry and utilities sector, our simple, transparent, no-nonsense approach means we offer highly competitive pricing for water and sewerage services. Water efficiency is at the heart of our business, and we work with clients to develop a strategic, efficient plan that uses technology and innovation to drive down bills through reduced water usage, reduced effluent discharge, and reduced surface water drainage.

About the Role:

We are looking for a motivated and detail-oriented individual to join our team as a Customer Service Advisor, with the opportunity to grow into an Account Manager role. This is an excellent opportunity for someone with a strong background in customer support who is eager to develop their career in account management.

Key Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with a diverse portfolio of clients, ensuring their needs are met and expectations exceeded.
• Telephone Communication: Handle client calls with confidence and professionalism, addressing inquiries and resolving issues promptly.
• Microsoft Office Proficiency: Utilise Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to manage client accounts, prepare reports, and communicate effectively.
• Email Management: Respond to and manage email inquiries, ensuring timely and accurate communication with clients.
• Client Engagement: Generate rapport and build lasting relationships with clients to foster loyalty and satisfaction.

About you:

Preferred Skills:

• Strong telephone communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to generate rapport with a diverse portfolio of clients.
• Excellent organisational and multitasking abilities.
• High level of attention to detail.
• Strong problem-solving skills.

Benefits:

• Company pension scheme
• Free parking
• Private BUPA healthcare - Healthcare benefits, including, optical and therapy treatments
• 25,000 - 28,000 per annum (depending on experience)
• Hybrid Working
• 21 days holiday + bank holidays with an additional day off for your birthday & baby's 1st birthday
• Discretionary bonus scheme
• Exclusive Benefits and Wellbeing site (Perks at Work)
• On-going training, development, and career pathways
• Professional subscriptions paid
• Financial wellbeing programme with access to financial advisers
• Salary sacrifice

Please click the APPLY button to submit your CV for this role

Candidates with experience or relevant job titles of: Customer Service Advisor, Customer Service Executive, Account Management, Client Services, Customer Account Executive, Account Manager, Trainee Account Manager, may all be considered.