2077 Director jobs in London

Location: London (Hybrid – 3 days onsite per week)

About the Role

We are looking for a skilled Operational Excellence Consultant to support and lead continuous process improvement initiatives across underwriting operations. This role involves working closely with process owners and key stakeholders to identify opportunities, deliver lean process improvements, and ensure operational excellence aligned with the organisation’s target operating model.

You will act as a subject matter expert, facilitating collaboration across teams and providing valuable insights and guidance to improve business efficiency and effectiveness.

Key Responsibilities

• Support Process Owners in delivering improvement projects using lean methodologies.
• Identify and drive continuous improvement opportunities to boost business effectiveness and efficiency.
• Maintain and enhance the business process library, ensuring processes are current and aligned with standards.
• Collaborate with Governance and Assurance teams to uphold effective controls in high-risk areas.
• Coach and facilitate the adoption of lean methodologies within business projects.
• Act as a business support SME, providing stakeholders with expert guidance.
• Challenge proposed solutions to ensure alignment with business strategy and risk appetite.
• Translate complex concepts into clear communications for senior stakeholders.
• Prepare cost/benefit analyses to support decision-making.
• Coordinate user involvement throughout the business change lifecycle, including user acceptance testing and post-implementation support.
• Work with Service Management to ensure smooth transitions of change initiatives into live environments.
• Develop and deliver training materials tailored to various audiences.
• Manage your workload effectively and provide regular updates to management.
• Escalate risks and issues appropriately and manage assigned risks proactively.

Skills & Experience

• Proven experience managing complex business processes and engaging with key stakeholders.
• Experience in process improvement initiatives, ideally with exposure to automation and emerging technologies.
• Strong knowledge of business process analysis techniques and methodologies.
• Previous experience in the insurance industry is highly desirable.
• Demonstrable success in delivering business process change projects.
• Familiarity with insurance technology platforms (underwriting, claims, etc.) is a plus.
• Ability to work independently or as part of a team under managerial direction.
• Excellent prioritisation and multitasking skills in a dynamic environment.
• Strong analytical and problem-solving abilities with the capability to produce clear, structured documentation.
• Effective matrix management skills and ability to handle competing priorities.
• Comfortable presenting to large groups and engaging stakeholders at all levels.
• Advanced proficiency in Microsoft Office Suite, SharePoint, and other business productivity tools.
• Experience with various business applications such as finance, ERP, document management, workflow, and data warehouses.
• Willingness to travel occasionally to European offices and flexibility in working hours to meet business needs.

Job Title: Underwriting Operations Manager

Location: London (3 days per week onsite)

About the Role

We are seeking an experienced Underwriting Operations Manager to lead operational excellence initiatives and drive continuous improvement across underwriting operations. This role is pivotal in owning the operating model, enhancing process efficiency, and supporting strategic goals through data-driven insights and robust control frameworks.

Key Responsibilities

• Lead the implementation of Operational Excellence methodologies to deliver process improvements.
• Manage and coordinate workstreams focused on business analysis and operational enhancements.
• Utilize analytical skills to identify trends, exceptions, and benchmark performance against the market.
• Develop, implement, and maintain control frameworks and reporting oversight aligned with underwriting operations.
• Collaborate across teams to improve data completeness and accuracy, enhancing portfolio management and operational performance.
• Work closely with leadership to identify cost-saving opportunities.
• Partner with Business Change teams to prioritize IT-related initiatives.
• Ensure compliance with all relevant reporting and governance standards, including regulatory requirements.
• Support the launch and implementation of new products and initiatives.
• Drive process execution and continuous improvement initiatives.
• Develop resource and triage models to inform leadership on operational needs.
• Collaborate with Data & Analytics teams to refine reporting and improve operational outcomes.

Skills & Experience

• Proven experience in insurance underwriting operations and operational optimization.
• Strong expertise in Lean, Continuous Improvement, or Operational Excellence methodologies.
• Excellent stakeholder management and communication skills at all organizational levels.
• Solid understanding of business objectives and the insurance market.
• Strong analytical and problem-solving capabilities.
• Ability to effectively plan and organize workload independently.
• Knowledge of relevant regulatory and legal requirements applicable to underwriting operations.
• Intellectual curiosity and proactive mindset.

Additional Information

• This role requires presence onsite in London for 3 days a week.

Job Description

Job Title: Underwriting Operations Manager

Location: London (3 days per week onsite)

About the Role

We are seeking an experienced Underwriting Operations Manager to lead operational excellence initiatives and drive continuous improvement across underwriting operations. This role is pivotal in owning the operating model, enhancing process efficiency, and supporting strategic goals through data-driven insights and robust control frameworks.

Key Responsibilities

• Lead the implementation of Operational Excellence methodologies to deliver process improvements.
• Manage and coordinate workstreams focused on business analysis and operational enhancements.
• Utilize analytical skills to identify trends, exceptions, and benchmark performance against the market.
• Develop, implement, and maintain control frameworks and reporting oversight aligned with underwriting operations.
• Collaborate across teams to improve data completeness and accuracy, enhancing portfolio management and operational performance.
• Work closely with leadership to identify cost-saving opportunities.
• Partner with Business Change teams to prioritize IT-related initiatives.
• Ensure compliance with all relevant reporting and governance standards, including regulatory requirements.
• Support the launch and implementation of new products and initiatives.
• Drive process execution and continuous improvement initiatives.
• Develop resource and triage models to inform leadership on operational needs.
• Collaborate with Data & Analytics teams to refine reporting and improve operational outcomes.

Skills & Experience

• Proven experience in insurance underwriting operations and operational optimization.
• Strong expertise in Lean, Continuous Improvement, or Operational Excellence methodologies.
• Excellent stakeholder management and communication skills at all organizational levels.
• Solid understanding of business objectives and the insurance market.
• Strong analytical and problem-solving capabilities.
• Ability to effectively plan and organize workload independently.
• Knowledge of relevant regulatory and legal requirements applicable to underwriting operations.
• Intellectual curiosity and proactive mindset.

Additional Information

• This role requires presence onsite in London for 3 days a week.

Job Description

Location: London (Hybrid – 3 days onsite per week)

About the Role

We are looking for a skilled Operational Excellence Consultant to support and lead continuous process improvement initiatives across underwriting operations. This role involves working closely with process owners and key stakeholders to identify opportunities, deliver lean process improvements, and ensure operational excellence aligned with the organisation’s target operating model.

You will act as a subject matter expert, facilitating collaboration across teams and providing valuable insights and guidance to improve business efficiency and effectiveness.

Key Responsibilities

• Support Process Owners in delivering improvement projects using lean methodologies.
• Identify and drive continuous improvement opportunities to boost business effectiveness and efficiency.
• Maintain and enhance the business process library, ensuring processes are current and aligned with standards.
• Collaborate with Governance and Assurance teams to uphold effective controls in high-risk areas.
• Coach and facilitate the adoption of lean methodologies within business projects.
• Act as a business support SME, providing stakeholders with expert guidance.
• Challenge proposed solutions to ensure alignment with business strategy and risk appetite.
• Translate complex concepts into clear communications for senior stakeholders.
• Prepare cost/benefit analyses to support decision-making.
• Coordinate user involvement throughout the business change lifecycle, including user acceptance testing and post-implementation support.
• Work with Service Management to ensure smooth transitions of change initiatives into live environments.
• Develop and deliver training materials tailored to various audiences.
• Manage your workload effectively and provide regular updates to management.
• Escalate risks and issues appropriately and manage assigned risks proactively.

Skills & Experience

• Proven experience managing complex business processes and engaging with key stakeholders.
• Experience in process improvement initiatives, ideally with exposure to automation and emerging technologies.
• Strong knowledge of business process analysis techniques and methodologies.
• Previous experience in the insurance industry is highly desirable.
• Demonstrable success in delivering business process change projects.
• Familiarity with insurance technology platforms (underwriting, claims, etc.) is a plus.
• Ability to work independently or as part of a team under managerial direction.
• Excellent prioritisation and multitasking skills in a dynamic environment.
• Strong analytical and problem-solving abilities with the capability to produce clear, structured documentation.
• Effective matrix management skills and ability to handle competing priorities.
• Comfortable presenting to large groups and engaging stakeholders at all levels.
• Advanced proficiency in Microsoft Office Suite, SharePoint, and other business productivity tools.
• Experience with various business applications such as finance, ERP, document management, workflow, and data warehouses.
• Willingness to travel occasionally to European offices and flexibility in working hours to meet business needs.

The Operations Excellence Manager will partner with the VP of Business Operations to design, document, and embed a uniform process framework that becomes the AVK Manual. Acting as a cross-functional connector, this role will standardise processes across divisions, ensuring efficiency, clarity, and smooth adoption of both new and existing ways of working. Working closely with the AVK Compliance team, they will ensure all processes are tagged and stored in line with quality control standards.

Requirements

Process Mapping and Documentation (40%)

• Map, maintain, and update all key processes across the business
• Create clear, scalable documentation frameworks (SOPs, process flows, swim lanes)
• Build alignment across divisions by codifying AVK’s core processes into the AVK Manual

Stakeholder Engagement and Training (20%)

• Partner with divisional leads to embed processes and clarify ownership
• Deliver training and guidance to ensure adoption of process frameworks
• Act as a support function for teams during transitions and course corrections

Systems and Data Flow Alignment (20%)

• Map data flows between platforms (Salesforce, Netsuite, Proscope, Asana, Job Logic)
• Ensure consistency between people-driven processes and systems-driven data capture
• Support Business Operations in aligning systems with process design

Reporting and Continuous Improvement (20%)

• Provide reporting and metrics to track adherence and identify bottlenecks
• Build dashboards to surface process health and exceptions
• Establish a culture of continuous improvement, refining processes based on data and feedback

Technical Expertise

• Strong background in process mapping, SOP creation, and business operations
• Hands-on experience with documentation tools (flowcharts, swim lanes, data mapping)
• Familiarity with systems integration and cross-platform process alignment
• Knowledge of data governance, reporting frameworks, and performance tracking
• Ability to communicate technical and procedural content clearly to diverse stakeholders

Deliverables

• Flow Charts : End-to-end process maps showing actions and outcomes
• People Swim Lanes : Clear role and responsibility documentation per process
• System Data Flows : Visual maps of data movement across key platforms
• Process Reporting Dashboards : Metrics to track adherence, bottlenecks, and exceptions
• AVK Manual : A unified framework of core processes for business-wide reference and training

Additional Responsibilities

• Enable AVK to effectively train and course-correct teams on new and existing processes
• Build cross-functional alignment, bridging systems, people, and processes
• Support leadership with insights into operational efficiency and improvement opportunities

Benefits

• Private Health Insurance
• Performance Bonus
• 25 days annual leave + bank hols
• Birthday Off
• Pension Plan
• Hybrid working / Flexible working

AVK|SEG does not discriminate on the race, colour, religion, sex, age, nationality, disability, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.  We will endeavour to respond to all applicants however due to the volume of responses, we can only guarantee that candidates who have been shortlisted will be contacted.

Title: Change Manager - Operational Excellence

[Fixed term contract – 6-9 months]

About Unilabs

Unilabs is one of the top 10 global providers of medical diagnostic services, offering a complete range that includes laboratory, pathology, genetics, pharma solutions, and radiology to healthcare professionals worldwide, with a vision to help millions of people to power their health and maximize life.

Our commitment to Operational Excellence drives our aim to continually improve every aspect of our business, ensuring that we deliver the best diagnostic solutions to our clients and patients.

Job Description

As the Change Manager for Operational Excellence, you will work closely with the Head of Operational Excellence and various operational leaders to implement and sustain a culture of continuous improvement across Unilabs' international markets.

This role is centered around planning, managing, and executing change initiatives, with a focus on communication, readiness, training, and adoption—core pillars of change management

Accountabilities

• 1. Conduct change impact assessments
• 2. Develop and deliver communication plans tailored to each market and audience
• 3. Assess organisational readiness and prepare each market for successful adoption
• 4. Coordinate training and enablement activities to ensure users are equipped for the change
• 5. Monitor adoption and resistance to adjust strategies and support sustainable change

Requirements

• 8-10+ years of experience in Change Management, specifically within operational excellence contexts.
• Proven track record of delivering change management initiatives in a global operational environment.
• Expertise in process improvement methodologies (e.g., Lean, Six Sigma) would be a plus.
• Strong analytical and problem-solving skills, with an ability to translate findings into actionable strategies.
• Excellent communication and interpersonal skills, enabling effective collaboration with various stakeholders.
• Dutch language proficiency is required.

Business Development Director – Professional Services | Private Equity At Kinbrook, we are looking for a Business Development Director to lead the Business Development function within Kinbrook Group’s MBDC Centre of Excellence (CoE) , driving revenue growth through data-driven targeting, client acquisition support, and market execution that connects insight to action across all service lines and regions. This leader places people first, supporting both internal teams and the clients we serve, while driving success through collaboration and clear communication at every level. The Scope Business Development at Kinbrook drives revenue growth through data-driven targeting, client acquisition support, and supporting local market execution. The team connects insight to action across all service lines and regions. Business Intelligence & Martech: Manages Group CRM and marketing stack technologies to provide strategic and market insight that guides support, adoption, targeting, pipeline management, and reporting. Pitches & Proposals: Supports fee earners and teams in crafting compelling bids, proposals, and credentials tailored to each opportunity. Events & Sponsorship: Plans and delivers internal and external events, as well as manages sponsorships aligned to brand and commercial goals. Regional Execution: Provides business development support and execution across our primary geographies. M&A (Tuck-In Integration): Supports planning during due diligence, drives value-add initiatives, and identifies new business growth opportunities, coordinating with the CGO, Marketing and Communications leaders, along with hub leadership. Key Responsibilities Lead the strategic execution of Group business development, ensuring alignment with the CGO and Board’s commercial objectives. Measure: Annual business development strategy executed across hubs. Manage Group CRM and Martech systems to provide actionable insights that improve targeting, pipeline management, and reporting. Measure: CRM adoption and usage rates, accuracy of pipeline reporting, system ROI. Oversee pitches and proposals to enhance win rates and support fee earners with tailored, compelling submissions. Measure: Proposal win/loss ratio, quality of submissions, feedback from fee earners. Plan and execute high-impact events and sponsorships aligned with Group brand and revenue goals. Measure: Event attendance and satisfaction, sponsorship ROI, lead generation metrics. Support regional execution across core geographies to ensure localised business development support and market presence. Measure: Regional growth performance, client acquisition numbers, local market share indicators. Contribute to M&A initiatives, supporting integration planning, value-add programs, and new business opportunity identification. Measure: BD-related integration milestones achieved, revenue synergies realised, pipeline contribution from M&A activities. Lead and develop the business development team, building capability, engagement, and performance. Measure: Team engagement scores, retention, performance reviews. Provide clear reporting to the CGO and Board on Group-wide business development performance. Measure: Timely and accurate delivery of weekly, monthly, and quarterly reporting. About You We’re looking for a proven senior-level business development leadership experience, ideally in professional services or multi-site organisations.To succeed, you will bring: Strong expertise in CRM and Martech tools, with ability to turn data into actionable insights. Demonstrated success in managing pitches, proposals, and client acquisition strategies. Experience planning and executing events and sponsorships with measurable ROI. Ability to lead regional execution strategies, balancing Group objectives with local market needs. Experience supporting M&A integration and identifying new business opportunities. Strong stakeholder management skills with ability to work cross-functionally. Excellent leadership and people development skills, with experience managing a high-performing team. Relevant business development, sales, or marketing qualification (desirable).

Business Development Director – Professional Services | Private Equity

At Kinbrook, we are looking for a Business Development Director to lead the Business Development function within Kinbrook Group’s MBDC Centre of Excellence (CoE), driving revenue growth through data-driven targeting, client acquisition support, and market execution that connects insight to action across all service lines and regions. This leader places people first, supporting both internal teams and the clients we serve, while driving success through collaboration and clear communication at every level.

The Scope

Business Development at Kinbrook drives revenue growth through data-driven targeting, client acquisition support, and supporting local market execution. The team connects insight to action across all service lines and regions.

• Business Intelligence & Martech: Manages Group CRM and marketing stack technologies to provide strategic and market insight that guides support, adoption, targeting, pipeline management, and reporting.
• Pitches & Proposals: Supports fee earners and teams in crafting compelling bids, proposals, and credentials tailored to each opportunity.
• Events & Sponsorship: Plans and delivers internal and external events, as well as manages sponsorships aligned to brand and commercial goals.
• Regional Execution: Provides business development support and execution across our primary geographies.
• M&A (Tuck-In Integration): Supports planning during due diligence, drives value-add initiatives, and identifies new business growth opportunities, coordinating with the CGO, Marketing and Communications leaders, along with hub leadership.

Key Responsibilities

• Lead the strategic execution of Group business development, ensuring alignment with the CGO and Board’s commercial objectives.
• Measure: Annual business development strategy executed across hubs.
• Manage Group CRM and Martech systems to provide actionable insights that improve targeting, pipeline management, and reporting.
• Measure: CRM adoption and usage rates, accuracy of pipeline reporting, system ROI.
• Oversee pitches and proposals to enhance win rates and support fee earners with tailored, compelling submissions.
• Measure: Proposal win/loss ratio, quality of submissions, feedback from fee earners.
• Plan and execute high-impact events and sponsorships aligned with Group brand and revenue goals.
• Measure: Event attendance and satisfaction, sponsorship ROI, lead generation metrics.
• Support regional execution across core geographies to ensure localised business development support and market presence.
• Measure: Regional growth performance, client acquisition numbers, local market share indicators.
• Contribute to M&A initiatives, supporting integration planning, value-add programs, and new business opportunity identification.
• Measure: BD-related integration milestones achieved, revenue synergies realised, pipeline contribution from M&A activities.
• Lead and develop the business development team, building capability, engagement, and performance.
• Measure: Team engagement scores, retention, performance reviews.
• Provide clear reporting to the CGO and Board on Group-wide business development performance.
• Measure: Timely and accurate delivery of weekly, monthly, and quarterly reporting.

About You

We’re looking for a proven senior-level business development leadership experience, ideally in professional services or multi-site organisations.To succeed, you will bring:

• Strong expertise in CRM and Martech tools, with ability to turn data into actionable insights.
• Demonstrated success in managing pitches, proposals, and client acquisition strategies.
• Experience planning and executing events and sponsorships with measurable ROI.
• Ability to lead regional execution strategies, balancing Group objectives with local market needs.
• Experience supporting M&A integration and identifying new business opportunities.
• Strong stakeholder management skills with ability to work cross-functionally.
• Excellent leadership and people development skills, with experience managing a high-performing team.
• Relevant business development, sales, or marketing qualification (desirable).

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Business Development Director**
Want to take the lead and make an immediate impact? We are searching for an accomplished Business Development Director to lead on strategy, expand our presence in the market and drive growth. In this senior-level role you'll be responsible for cultivating client partnerships, identifying and securing new business opportunities and strengthening our relationships.
**Key Responsibilities:**
+ Develop and execute strategies to acquire new clients and grow existing accounts
+ Lead on client engagements at every stage - from initial outreach to contract negotiation and closure
+ Collaborate with internal teams to craft compelling proposals and deliver client-focused solutions
+ Monitor market trends and competitor activity to inform strategic planning
+ Represent the company at industry events and client meetings
**What you'll get:**
+ Competitive Salary incl
+ OTE is uncapped
+ Excellent benefits package including, company car, company pension, private medical insurance, holiday pay
+ Industry-leading training
+ First-class opportunities for career progression - thanks to our 'promotion from within policy'
**What you will bring:**
This is a unique opportunity to shape the future of our business by putting your innovation, insight, and leadership skills to the test in an ever-changing environment. You'll have experience of:
+ Leading on sales within the sector, with a strong track record of securing contracts
+ Building and expanding key client relationships in the healthcare sector
+ Navigating complex supply chain and logistics solutions, including regulatory requirements specific to healthcare
+ Driving collaboration to meet evolving client needs and market trends
**Your qualifications:**
+ Proven track record in business development or senior sales leadership with focus on growth
+ Strong strategic thinking, communication, and negotiation skills at a senior level
+ Ability to build trust and influence at all levels of an organization
+ Deep understanding of market dynamics and customer needs
**Is this the challenge you've been waiting for?**
Join us and help shape the future of healthcare logistics in a Fortune 500 company that values bold thinking and lasting impact.
**Employee Type:**
Permanent
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