1091 Operations jobs in London

Location: London (Hybrid – 3 days onsite per week)

About the Role

We are looking for a skilled Operational Excellence Consultant to support and lead continuous process improvement initiatives across underwriting operations. This role involves working closely with process owners and key stakeholders to identify opportunities, deliver lean process improvements, and ensure operational excellence aligned with the organisation’s target operating model.

You will act as a subject matter expert, facilitating collaboration across teams and providing valuable insights and guidance to improve business efficiency and effectiveness.

Key Responsibilities

• Support Process Owners in delivering improvement projects using lean methodologies.
• Identify and drive continuous improvement opportunities to boost business effectiveness and efficiency.
• Maintain and enhance the business process library, ensuring processes are current and aligned with standards.
• Collaborate with Governance and Assurance teams to uphold effective controls in high-risk areas.
• Coach and facilitate the adoption of lean methodologies within business projects.
• Act as a business support SME, providing stakeholders with expert guidance.
• Challenge proposed solutions to ensure alignment with business strategy and risk appetite.
• Translate complex concepts into clear communications for senior stakeholders.
• Prepare cost/benefit analyses to support decision-making.
• Coordinate user involvement throughout the business change lifecycle, including user acceptance testing and post-implementation support.
• Work with Service Management to ensure smooth transitions of change initiatives into live environments.
• Develop and deliver training materials tailored to various audiences.
• Manage your workload effectively and provide regular updates to management.
• Escalate risks and issues appropriately and manage assigned risks proactively.

Skills & Experience

• Proven experience managing complex business processes and engaging with key stakeholders.
• Experience in process improvement initiatives, ideally with exposure to automation and emerging technologies.
• Strong knowledge of business process analysis techniques and methodologies.
• Previous experience in the insurance industry is highly desirable.
• Demonstrable success in delivering business process change projects.
• Familiarity with insurance technology platforms (underwriting, claims, etc.) is a plus.
• Ability to work independently or as part of a team under managerial direction.
• Excellent prioritisation and multitasking skills in a dynamic environment.
• Strong analytical and problem-solving abilities with the capability to produce clear, structured documentation.
• Effective matrix management skills and ability to handle competing priorities.
• Comfortable presenting to large groups and engaging stakeholders at all levels.
• Advanced proficiency in Microsoft Office Suite, SharePoint, and other business productivity tools.
• Experience with various business applications such as finance, ERP, document management, workflow, and data warehouses.
• Willingness to travel occasionally to European offices and flexibility in working hours to meet business needs.

Job Title: Underwriting Operations Manager

Location: London (3 days per week onsite)

About the Role

We are seeking an experienced Underwriting Operations Manager to lead operational excellence initiatives and drive continuous improvement across underwriting operations. This role is pivotal in owning the operating model, enhancing process efficiency, and supporting strategic goals through data-driven insights and robust control frameworks.

Key Responsibilities

• Lead the implementation of Operational Excellence methodologies to deliver process improvements.
• Manage and coordinate workstreams focused on business analysis and operational enhancements.
• Utilize analytical skills to identify trends, exceptions, and benchmark performance against the market.
• Develop, implement, and maintain control frameworks and reporting oversight aligned with underwriting operations.
• Collaborate across teams to improve data completeness and accuracy, enhancing portfolio management and operational performance.
• Work closely with leadership to identify cost-saving opportunities.
• Partner with Business Change teams to prioritize IT-related initiatives.
• Ensure compliance with all relevant reporting and governance standards, including regulatory requirements.
• Support the launch and implementation of new products and initiatives.
• Drive process execution and continuous improvement initiatives.
• Develop resource and triage models to inform leadership on operational needs.
• Collaborate with Data & Analytics teams to refine reporting and improve operational outcomes.

Skills & Experience

• Proven experience in insurance underwriting operations and operational optimization.
• Strong expertise in Lean, Continuous Improvement, or Operational Excellence methodologies.
• Excellent stakeholder management and communication skills at all organizational levels.
• Solid understanding of business objectives and the insurance market.
• Strong analytical and problem-solving capabilities.
• Ability to effectively plan and organize workload independently.
• Knowledge of relevant regulatory and legal requirements applicable to underwriting operations.
• Intellectual curiosity and proactive mindset.

Additional Information

• This role requires presence onsite in London for 3 days a week.

Job Title: Underwriting Operations Manager

Location: London (3 days per week onsite)

About the Role

We are seeking an experienced Underwriting Operations Manager to lead operational excellence initiatives and drive continuous improvement across underwriting operations. This role is pivotal in owning the operating model, enhancing process efficiency, and supporting strategic goals through data-driven insights and robust control frameworks.

Key Responsibilities

• Lead the implementation of Operational Excellence methodologies to deliver process improvements.
• Manage and coordinate workstreams focused on business analysis and operational enhancements.
• Utilize analytical skills to identify trends, exceptions, and benchmark performance against the market.
• Develop, implement, and maintain control frameworks and reporting oversight aligned with underwriting operations.
• Collaborate across teams to improve data completeness and accuracy, enhancing portfolio management and operational performance.
• Work closely with leadership to identify cost-saving opportunities.
• Partner with Business Change teams to prioritize IT-related initiatives.
• Ensure compliance with all relevant reporting and governance standards, including regulatory requirements.
• Support the launch and implementation of new products and initiatives.
• Drive process execution and continuous improvement initiatives.
• Develop resource and triage models to inform leadership on operational needs.
• Collaborate with Data & Analytics teams to refine reporting and improve operational outcomes.

Skills & Experience

• Proven experience in insurance underwriting operations and operational optimization.
• Strong expertise in Lean, Continuous Improvement, or Operational Excellence methodologies.
• Excellent stakeholder management and communication skills at all organizational levels.
• Solid understanding of business objectives and the insurance market.
• Strong analytical and problem-solving capabilities.
• Ability to effectively plan and organize workload independently.
• Knowledge of relevant regulatory and legal requirements applicable to underwriting operations.
• Intellectual curiosity and proactive mindset.

Additional Information

• This role requires presence onsite in London for 3 days a week.

Location: London (Hybrid – 3 days onsite per week)

About the Role

We are looking for a skilled Operational Excellence Consultant to support and lead continuous process improvement initiatives across underwriting operations. This role involves working closely with process owners and key stakeholders to identify opportunities, deliver lean process improvements, and ensure operational excellence aligned with the organisation’s target operating model.

You will act as a subject matter expert, facilitating collaboration across teams and providing valuable insights and guidance to improve business efficiency and effectiveness.

Key Responsibilities

• Support Process Owners in delivering improvement projects using lean methodologies.
• Identify and drive continuous improvement opportunities to boost business effectiveness and efficiency.
• Maintain and enhance the business process library, ensuring processes are current and aligned with standards.
• Collaborate with Governance and Assurance teams to uphold effective controls in high-risk areas.
• Coach and facilitate the adoption of lean methodologies within business projects.
• Act as a business support SME, providing stakeholders with expert guidance.
• Challenge proposed solutions to ensure alignment with business strategy and risk appetite.
• Translate complex concepts into clear communications for senior stakeholders.
• Prepare cost/benefit analyses to support decision-making.
• Coordinate user involvement throughout the business change lifecycle, including user acceptance testing and post-implementation support.
• Work with Service Management to ensure smooth transitions of change initiatives into live environments.
• Develop and deliver training materials tailored to various audiences.
• Manage your workload effectively and provide regular updates to management.
• Escalate risks and issues appropriately and manage assigned risks proactively.

Skills & Experience

• Proven experience managing complex business processes and engaging with key stakeholders.
• Experience in process improvement initiatives, ideally with exposure to automation and emerging technologies.
• Strong knowledge of business process analysis techniques and methodologies.
• Previous experience in the insurance industry is highly desirable.
• Demonstrable success in delivering business process change projects.
• Familiarity with insurance technology platforms (underwriting, claims, etc.) is a plus.
• Ability to work independently or as part of a team under managerial direction.
• Excellent prioritisation and multitasking skills in a dynamic environment.
• Strong analytical and problem-solving abilities with the capability to produce clear, structured documentation.
• Effective matrix management skills and ability to handle competing priorities.
• Comfortable presenting to large groups and engaging stakeholders at all levels.
• Advanced proficiency in Microsoft Office Suite, SharePoint, and other business productivity tools.
• Experience with various business applications such as finance, ERP, document management, workflow, and data warehouses.
• Willingness to travel occasionally to European offices and flexibility in working hours to meet business needs.

The Operations Excellence Manager will partner with the VP of Business Operations to design, document, and embed a uniform process framework that becomes the AVK Manual. Acting as a cross-functional connector, this role will standardise processes across divisions, ensuring efficiency, clarity, and smooth adoption of both new and existing ways of working. Working closely with the AVK Compliance team, they will ensure all processes are tagged and stored in line with quality control standards.

Requirements

Process Mapping and Documentation (40%)

• Map, maintain, and update all key processes across the business
• Create clear, scalable documentation frameworks (SOPs, process flows, swim lanes)
• Build alignment across divisions by codifying AVK’s core processes into the AVK Manual

Stakeholder Engagement and Training (20%)

• Partner with divisional leads to embed processes and clarify ownership
• Deliver training and guidance to ensure adoption of process frameworks
• Act as a support function for teams during transitions and course corrections

Systems and Data Flow Alignment (20%)

• Map data flows between platforms (Salesforce, Netsuite, Proscope, Asana, Job Logic)
• Ensure consistency between people-driven processes and systems-driven data capture
• Support Business Operations in aligning systems with process design

Reporting and Continuous Improvement (20%)

• Provide reporting and metrics to track adherence and identify bottlenecks
• Build dashboards to surface process health and exceptions
• Establish a culture of continuous improvement, refining processes based on data and feedback

Technical Expertise

• Strong background in process mapping, SOP creation, and business operations
• Hands-on experience with documentation tools (flowcharts, swim lanes, data mapping)
• Familiarity with systems integration and cross-platform process alignment
• Knowledge of data governance, reporting frameworks, and performance tracking
• Ability to communicate technical and procedural content clearly to diverse stakeholders

Deliverables

• Flow Charts : End-to-end process maps showing actions and outcomes
• People Swim Lanes : Clear role and responsibility documentation per process
• System Data Flows : Visual maps of data movement across key platforms
• Process Reporting Dashboards : Metrics to track adherence, bottlenecks, and exceptions
• AVK Manual : A unified framework of core processes for business-wide reference and training

Additional Responsibilities

• Enable AVK to effectively train and course-correct teams on new and existing processes
• Build cross-functional alignment, bridging systems, people, and processes
• Support leadership with insights into operational efficiency and improvement opportunities

Benefits

• Private Health Insurance
• Performance Bonus
• 25 days annual leave + bank hols
• Birthday Off
• Pension Plan
• Hybrid working / Flexible working

AVK|SEG does not discriminate on the race, colour, religion, sex, age, nationality, disability, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.  We will endeavour to respond to all applicants however due to the volume of responses, we can only guarantee that candidates who have been shortlisted will be contacted.

Title: Change Manager - Operational Excellence

[Fixed term contract – 6-9 months]

About Unilabs

Unilabs is one of the top 10 global providers of medical diagnostic services, offering a complete range that includes laboratory, pathology, genetics, pharma solutions, and radiology to healthcare professionals worldwide, with a vision to help millions of people to power their health and maximize life.

Our commitment to Operational Excellence drives our aim to continually improve every aspect of our business, ensuring that we deliver the best diagnostic solutions to our clients and patients.

Job Description

As the Change Manager for Operational Excellence, you will work closely with the Head of Operational Excellence and various operational leaders to implement and sustain a culture of continuous improvement across Unilabs' international markets.

This role is centered around planning, managing, and executing change initiatives, with a focus on communication, readiness, training, and adoption—core pillars of change management

Accountabilities

• 1. Conduct change impact assessments
• 2. Develop and deliver communication plans tailored to each market and audience
• 3. Assess organisational readiness and prepare each market for successful adoption
• 4. Coordinate training and enablement activities to ensure users are equipped for the change
• 5. Monitor adoption and resistance to adjust strategies and support sustainable change

Requirements

• 8-10+ years of experience in Change Management, specifically within operational excellence contexts.
• Proven track record of delivering change management initiatives in a global operational environment.
• Expertise in process improvement methodologies (e.g., Lean, Six Sigma) would be a plus.
• Strong analytical and problem-solving skills, with an ability to translate findings into actionable strategies.
• Excellent communication and interpersonal skills, enabling effective collaboration with various stakeholders.
• Dutch language proficiency is required.

About us

If you are looking to join an independent and impartial treasury and risk management consultancy, PMC is your solution.

Established for over 34 years, we offer expert advice and practical solutions to financial sponsors and their portfolio companies globally – with offices in New York, London, Madrid and Singapore.

Our specialist skills and experience have helped our clients’ complete deals worth in excess of $185 billion.

Position Summary

The Business Operations Coordinator plays a key role in PMC Treasury’s global operations team. This hands-on role ensures the smooth running of business operations, compliance with business processes and delivering operational projects.

The role takes full ownership of assigned tasks and initiatives, driving them through to completion with accuracy, consistency and at pace.

Success in this role requires a proactive problem-solver who thrives on getting things done, builds strong relationships both locally and internationally, and ensures agreed processes are delivered to the highest standard.

The Role:

• Ensure strict adherence to operational policies, processes, and compliance requirements.
• Oversee the smooth running of office premises (London, New York, Singapore, Iberia).
• Plan and deliver operational projects end-to-end from scoping, recommendation through to successful execution.
• Oversee and run PMC’s client review call process
• Oversee the global company file server, ensuring it is well-maintained, up to date, and used consistently across the business
• Act as the primary internal point of contact for IT and telecommunications, coordinating with external providers and ensuring issues are resolved promptly.
• Provide operational support to consultants and analysts, ensuring systems and processes enable seamless client delivery.
• Collaborate with HR to support onboarding and offboarding of employees and independent contractors.
• Support the design and implementation of automation and process improvements to increase efficiency and scale.

What you’ll bring:

• Demonstrated success in delivering projects & day2day operational tasks on time and to a high standard
• Experience working in fast paced environment where no task is too small or big
• A “doer” who takes ownership and consistently delivers, nothing slips through the cracks

It would be nice for you to have:

• Highly organised, detail-oriented, dependable and resilient.
• Strong relationship builder with excellent interpersonal skills across diverse teams and cultures.
• Confident in managing competing priorities and deadlines.
• Proactive, resourceful, and solution-focused with a can-do attitude.
• Clear communicator (written and verbal) with excellent documentation skills.
• Strong IT literacy (Microsoft Office, project management and collaboration tools).

What else you need to know:

This role is based at our offices in London

We want our people to thrive at work, deliver the best solutions for our clients and support each other's development. To support this, we provide exceptional exposure to real client work, enabling employees to broaden their skillsets, develop strong commercial acumen, and build confidence in stakeholder management. Our office-based approach fosters a highly collaborative and high-performing environment where learning and growth are accelerated.

What to do next:

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at

About us

If you are looking to join an independent and impartial treasury and risk management consultancy, PMC is your solution.

Established for over 34 years, we offer expert advice and practical solutions to financial sponsors and their portfolio companies globally – with offices in New York, London, Madrid and Singapore.

Our specialist skills and experience have helped our clients’ complete deals worth in excess of $185 billion.

Position Summary

The Business Operations Coordinator plays a key role in PMC Treasury’s global operations team. This hands-on role ensures the smooth running of business operations, compliance with business processes and delivering operational projects.

The role takes full ownership of assigned tasks and initiatives, driving them through to completion with accuracy, consistency and at pace.

Success in this role requires a proactive problem-solver who thrives on getting things done, builds strong relationships both locally and internationally, and ensures agreed processes are delivered to the highest standard.

The Role:

• Ensure strict adherence to operational policies, processes, and compliance requirements.
• Oversee the smooth running of office premises (London, New York, Singapore, Iberia).
• Plan and deliver operational projects end-to-end from scoping, recommendation through to successful execution.
• Oversee and run PMC’s client review call process
• Oversee the global company file server, ensuring it is well-maintained, up to date, and used consistently across the business
• Act as the primary internal point of contact for IT and telecommunications, coordinating with external providers and ensuring issues are resolved promptly.
• Provide operational support to consultants and analysts, ensuring systems and processes enable seamless client delivery.
• Collaborate with HR to support onboarding and offboarding of employees and independent contractors.
• Support the design and implementation of automation and process improvements to increase efficiency and scale.

What you’ll bring:

• Demonstrated success in delivering projects & day2day operational tasks on time and to a high standard
• Experience working in fast paced environment where no task is too small or big
• A “doer” who takes ownership and consistently delivers, nothing slips through the cracks

It would be nice for you to have:

• Highly organised, detail-oriented, dependable and resilient.
• Strong relationship builder with excellent interpersonal skills across diverse teams and cultures.
• Confident in managing competing priorities and deadlines.
• Proactive, resourceful, and solution-focused with a can-do attitude.
• Clear communicator (written and verbal) with excellent documentation skills.
• Strong IT literacy (Microsoft Office, project management and collaboration tools).

What else you need to know:

This role is based at our offices in London

We want our people to thrive at work, deliver the best solutions for our clients and support each other's development. To support this, we provide exceptional exposure to real client work, enabling employees to broaden their skillsets, develop strong commercial acumen, and build confidence in stakeholder management. Our office-based approach fosters a highly collaborative and high-performing environment where learning and growth are accelerated.

What to do next:

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at