776 Operations jobs in London

• Public parks and green spaces, including sports pitches and playgrounds
• Countryside estates and open spaces
• Cemetery and burial services

• Review, map and analyse current processes across the Green Spaces service
• Identify opportunities for greater efficiency, safety, and consistency
• Design and implement improved ways of working in collaboration with operational teams
• Work with ICT and data teams to enhance use of digital tools and monitor progress
• Develop training and support to embed new practices across teams
• Report progress and recommendations to the Head of Culture, Leisure and Environment

• Degree or equivalent professional experience
• Background in process improvement, service transformation, or change management
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Confident with IT systems and data analysis tools
• Flexible, adaptable, and able to influence others positively
• Full UK driving licence and ability to travel within the borough

• Project management qualification (e.g. PRINCE2, Agile, or similar)
• Experience working in local government or public services
• Strategic and creative thinker with a people-centred approach

Process Improvement Specialist with excellent DMAIC, end-to-end process improvement and process design experience required by a leading Financial Services company, on a hybrid basis from their London HQ (3 days / week on site).

Please note: this is an end-to-end process improvement delivery role, not focused on operational excellence.

This is a permanent role, offering a salary of between £80,000 - £95,000 (DOE) + bonus + an excellent benefits package.

You will join a newly established, high-calibre Process Improvement team, delivering key projects that drive operational effectiveness across the business. You will monitor process improvement initiatives to guarantee alignment with company objectives, while upholding best practices and process standards.

You will be at the forefront of driving transformational change through strategic process optimisation initiatives. Reporting to the Head of Business Process Improvement, you will lead end-to-end projects that enhance efficiency, reduce risk, and create measurable business value.

You’ll coach teams across the organisation in Lean methodologies and champion a performance-driven approach to business operations, creating a sustainable improvement culture and shaping the future of enterprise processes.

To be considered for this opportunity, applicants must have the following experience:

• Lean Six Sigma Black Belt
• Excellent end-to-end process improvement skills
• Proven experience delivering DMAIC, transformational change, and process redesign initiatives
• Strong record in the delivery of end-to-end process improvement projects, including automation, capacity gains, and cost reduction
• Deep knowledge of Lean tools, root cause analysis, and structured, data-driven methodologies
• Expertise in Business Process Management (BPM) tools and methodologies
• Skilled in Failure Mode and Effects Analysis (FMEA) to assess and mitigate risks
• Excellent workshop facilitation skills
• Pragmatic and solutions-driven, with the ability to make sound decisions using limited or incomplete data
• Excellent stakeholder engagement skills, with the ability to tailor communication styles to suit different audiences

This is an excellent opportunity to join a newly established, high-impact team in a visible role, where you will spearhead change, lead cross-functional initiatives, and help embed a culture of continuous improvement.

We are committed to an inclusive recruitment process. If you require any adjustments to be made in our communication methods, please let us know.

Process Improvement Systems Analyst – London

We are seeking a technically minded and detail-oriented Process Improvement Systems Analyst to join our Financial Services client’s Continuous Improvement team. This role combines hands-on systems administration with process improvement, offering the opportunity to work with platforms such as Jira, ServiceNow, Dynamics 365, and other internal tools.

This position is well-suited to someone early in their IT, systems, or operations career who is comfortable learning new tools, enjoys problem-solving, and has the drive to spot inefficiencies and suggest smarter ways of working.

Key Responsibilities

• Identify process inefficiencies and put forward recommendations to resolve them.
• Configure and manage platforms including Jira, ServiceNow, Dynamics 365, and other internal systems.
• Provide 1st line support for business-critical applications, ensuring issues are resolved quickly and effectively.
• Support and maintain API integrations and smooth data flows between systems.
• Collaborate with colleagues across the organisation to understand requirements and deliver process improvements.
• Partner with the Digital Workplace team to standardise workflows for account setup, permissions, and approvals.
• Maintain clear documentation of processes, system configurations, and best practices.

Skills & Experience

• Technical exposure gained through studies, IT systems administration, or 1st line support.
• Familiarity with business platforms such as Jira, ServiceNow, or Dynamics 365.
• Comfort with API integrations and system configuration.
• Strong attention to detail and a structured, problem-solving mindset.
• A natural drive to spot inefficiencies and seek out process improvements.
• Clear communication skills with the ability to work effectively across technical and non-technical teams.

Desirable:

• Experience with workflow automation tools (e.g. Power Automate, Zapier).
• Familiarity with reporting/dashboarding tools such as Power BI.
• Interest in continuous improvement, operational efficiency, and business transformation.

• Conduct comprehensive assessments of current operational processes to identify bottlenecks, inefficiencies, and areas for improvement.
• Design, develop, and implement new processes and workflows that enhance efficiency, quality, and cost-effectiveness.
• Lead and facilitate Lean Six Sigma projects, from initiation to completion, ensuring project goals and timelines are met.
• Utilize statistical analysis and data visualization tools to track process performance and identify trends.
• Develop and deliver training programs to employees on new processes, methodologies, and best practices.
• Collaborate with department heads to establish key performance indicators (KPIs) and monitor progress towards operational goals.
• Champion a culture of continuous improvement throughout the organization.
• Prepare detailed reports and presentations for senior management on process improvement initiatives and their outcomes.
• Stay abreast of industry best practices and emerging technologies in industrial engineering.
• Ensure compliance with all relevant health, safety, and environmental regulations.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field. A Master's degree is a plus.
• Minimum of 5-7 years of experience in a process improvement or industrial engineering role.
• Proven experience with Lean Manufacturing, Six Sigma (Green Belt or Black Belt certification preferred), and Kaizen methodologies.
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Proficiency in process mapping tools (e.g., Visio) and statistical software (e.g., Minitab).
• Excellent project management and organizational skills.
• Exceptional communication, interpersonal, and leadership abilities.
• Ability to work effectively in a collaborative team environment and influence stakeholders at all levels.
• Familiarity with ERP systems and manufacturing execution systems (MES) is advantageous.
• This hybrid role requires occasional on-site presence in London for key meetings and project implementations, with flexibility for remote work otherwise.

Operations Manager (Merchant Operations)

Hourly Rate: 22.37 - 22.82
Contract Length: 5 months
Working Pattern: Full Time
Location: Aldgate (Hybrid)

Are you ready to take your career to the next level with a dynamic organisation that is revolutionising the delivery landscape? Our client is on the hunt for a passionate and driven Operations Manager to join their Merchant Operations team in the UK!

About the Role
In this exciting role, you will be at the forefront of improving and streamlining operations for our client's merchants across the UK. As a key player in their mission to make their platform the preferred choice for merchants and couriers, you will directly influence the efficiency and effectiveness of merchant processes.

What You'll Do:

Manage Partnerships: Oversee merchant products and service partnerships, from ideation to implementation of scalable playbooks.
Enhance Experience: Identify and resolve friction points in the restaurant experience, ensuring order accuracy, timely preparation, and effective communication.
Lead Cross-Functional Projects: Collaborate with teams across Product, Legal, Marketing, Sales, and Operations to enhance tools and offerings.
Data-Driven Insights: Build models and dashboards to size opportunities, validate solutions, and guide prioritisation.
Performance Reporting: Present insights to leadership and develop playbooks that elevate operational excellence.

What You'll Need:

A Bachelor's or advanced degree in business analytics, administration, engineering, mathematics, or a related field.
3 to 5 years of relevant experience in strategy, business operations, consulting, or project/programme management.
Strong business acumen and sound judgement with an understanding of financial drivers.
A process-oriented mindset to navigate and optimise complex operations.
Exceptional interpersonal skills to thrive in a fast-paced, cross-functional environment.
Excellent verbal and written communication skills, with the ability to craft compelling business cases for senior leadership.
Proficiency in data analytics, including spreadsheet modelling (Excel/Google Sheets) and basic SQL (willingness to upskill is a must!).

Apply Today!
Join our client's mission to enhance the delivery experience across the UK. Your adventure in Merchant Operations starts here!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.