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Full Time & Part Time Hours available

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

• You can work at a fast pace to achieve and exceed KPI’s. You feed on the buzz of achieving your goals and being the best, you can be. You do not want to meet expectation – you exceed it.
• “Team work makes the dream work” – is your working motto. You understand your impact and how vital your role is. You can adapt to change at the last minute and be a real support to your managers and colleagues alike.
• You champion the art of world-class artistry and an impeccable customer experience. You are a Charlotte Tilbury brand ambassador and want to pass on your knowledge to customer after customer. You live and breathe the Charlotte Tilbury makeup looks – and can recreate the magic of these on your customer, as well as offering advice and guidance. You pride yourself on knowing your customers are returning back to you.
• You follow the company grooming standards to a tee – you know what good looks like and are not afraid to display this.

• You will ideally have had some experience as a Sales Advisor. Ideally this will be gained from a fast-paced environment such as beauty, retail or FMCG.

• You aspire to be part of a beauty brand that disrupts the way it is seen – and continues to grow. You love all things Charlotte Tilbury – and are not afraid to spread the word.
• Ideally you will have experience in applying makeup – and knowing how to adapt your style to different customers with different needs.
• You champion positivity – and can think in a limitless way that makes your energy shine.
• You are required to be flexible to work on a shift basis, including both early shifts and late shifts.
• You will be required to give a five-year working and personal reference, along with a Criminal Reference Check as the store is airside in the departures lounge. This will be discussed in more detail at interview stage.

• You can only be the best when you are set up to succeed – not only do we offer on the job training. We offer you the opportunity to attend Charlotte’s Magic Academy – where dreams are truly made. Combining art, commerce and Charlotte’s own values. You will feel truly empowered to live the magic in your role.
• Opportunities to disrupt processes (in a positive way!) and have your voice truly heard.
• The opportunity to be part of a company where we celebrate our achievements, and you are included. With a real scope for growth and progression to support your own development.
• You receive exclusive launches of our incredible products before anyone else – not only that you even receive a full Charlotte Tilbury look once you pass your probation. (That is right all the products from one of our iconic looks)
• We also offer an incredible staff discount, and access to Tilbury Treats – our very own rewards platform allowing you to save money and gain money cannot buy discounts on anything from gym memberships to cinema tickets.

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

Join our team as a Team Leader at our St Helens Superstore!

We are looking for hard working individuals that are enthusiastic and enjoy a challenge. Someone who enjoys meeting people and puts our members at the heart of everything we do, ensuring that each and every one of our members gets the shopping experience they deserve. In this role, you will work as part of a team within a busy, retail environment.

About us

Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

Details of location and shift pattern:

Location - Company Shop St Helens, Lancots Lane, St Helens, WA9 3EX

Rate of pay - £12.95 per hour, paid every 4 weeks

Shifts/Hours - Working 40 hours each week on a rota basis. Shifts will be scheduled between 12pm and 10pm from Monday to Friday, and between 6am and 9pm on Saturday and 7am and 9pm Sunday

Please note the successful candidate will be required to work evenings, weekends and bank holidays

About the role

We consistently deliver great member service by truly putting our members at the heart of what we do, focusing on the store standards.

You will assist the section leader in co-ordinating the team of colleagues to consistently deliver outstanding performance, excellent store standards and who demonstrate an uncompromising view on the service we provide to members.

Support the section leader to deliver the day to day operation of the department through routine processes and practices.

Our stores are successful when we are all in it together and deliver a great experience for our members, by doing the right thing you will make a difference.

Requirements

Reporting into the section leader, you will be responsible for ensuring the team are motivated to deliver the day to day delivery of the department

• Effectively communicate with and co-ordinate the team of departmental colleagues to consistently deliver an excellent department

• Ensure standards remain high and continually look for ways to improve

• Ensure that all Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice

• Continuously review waste within your department and seek solutions to reduce wastage where possible

Support and assist the section leader with:

• Daily huddles, ensuring all tasks set are completed efficiently by team members
• Development plans of colleagues, by making recommendations and coaching rising stars
• Creating an engaging department where colleagues are trusted by our members and are aware that they are at the heart of everything we do
• Ensuring our colleagues uphold our culture and deliver an expectational member experience
• Any additional departmental tasks as and when required

Skills of a Team Leader

• Lead by example and uphold Company Shop Group values at all times
• Ability to build and maintain effective working relationships
• Ability to effectively plan and organise workloads
• Able to work to strict deadlines
• A want and desire to develop and progress within your role
• A commitment to your own personal development and continued learning
• To be flexible and adaptable to support the needs of the business

Benefits

What's in it for you:

• Free membership to Company Shop for you and 10 x nominees
• Annual Flu Injections, high street & leisure vouchers, and on-site Parking
• Free Tea & Coffee, and Free Fruit Friday
• Employee Assistance Programme – Grocery Aid
• Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts
• Contributory pension scheme with death in service benefit

Join us on the journey:  Don't miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.

Apply now and be part of a business that's making a real difference.

OVERVIEW

At DF Capital, we champion banking for ambition. As an award-winning provider of commercial finance and savings, we empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, our team of over 160, serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive.

We’re passionate about helping our customers succeed. As we expand our retail and commercial lending products, we remain committed to meeting their evolving needs and supporting their ambitions every step of the way.

OUR STORY

Founded in 2016, DF Capital was born with a focus on distribution finance - providing dealers, distributors, and manufacturers with the funding they need to stock, display, and sell products, without straining cash flow.

Since then, we’ve delivered over £3.5bn of funding across diverse sectors. From motorhomes and machinery to motorbikes and lodges, we’ve financed all shapes and sizes of commercial vehicles and automobiles (no planes or trains - yet). We listed on the Alternative Investment Market of the London Stock Exchange in 2019.

BECOMING A BANK

In 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors. We’re proud of our strong customer service, consistently achieving high satisfaction scores - like our current average rating of 4.8/5 from 1,200+ reviews, which also earned us a Platinum Trusted Service Award. The deposits we receive fuel UK businesses through our commercial lending, creating a virtuous cycle of growth.

WHERE WE’RE HEADED

Our goal is simple: to be the best bank - for our customers and each other. We put customer needs first, continuously looking to improve our proposition on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service.

How do we achieve this? By hiring people who care deeply about doing the right thing, we’ve been recognised as ‘World Class to Work For’ by Best Companies, and we're proud of our inclusive, sustainable, and progressive workplace.

WHAT WE’RE LOOKING FOR

We are entering another exciting chapter of the DF Capital story, as we look to turbo-charge our ambitions and significantly scale the business. If you're passionate about providing great customer experiences, developing great propositions and want to be part of building a winning and positive sales culture, then we want to hear from you.

OUR CULTURE

DF Capital is a very special place to work. We have an amazing team who commit themselves each and every day to bring our ambitious growth plans to life. We’ve achieved much on our journey so far, but we believe we have our best days ahead of us.

We’ve established a unique culture that is built on a virtuous circle where engaged and empowered employees who are powered by a shared purpose deliver great outcomes for our customers, our communities, the environment and ultimately our shareholders. This is why we are rated a world class place to work and are amongst the best companies to work for in the UK.

THE ROLE

The Retail Lending Associate is an exciting new role, you'll be at the heart of delivering a seamless activation and payout process for our customers and dealers, ensuring all documentation and requirements are met before completing any deal. Your contribution will be critical in supporting our growing consumer and business asset finance offerings by delivering the activities that allow for activation while also providing a personal touch for both dealers and customers to ensure a consistent DF Capital experience.

RESPONSIBILITIES AND DUTIES

At DF Capital, we're passionate about providing our employees with the right training and support to excel in their roles and future careers. We believe that with the right attitude and drive, success is inevitable. This role offers the opportunity to work in a fast-paced, agile environment where customer-centricity and agility are at the core of everything we do.

Other duties may be assigned outside of the following duties and responsibilities:

• Serving as the primary point of contact for DF Capital’s Asset Finance dealer network, providing customers with updates on the progress of funding applications, along with tailored support and valuable information to meet their needs
• Keep customers informed in real-time about deal progress, offering proactive support and timely updates
• Act as the first point of escalation, resolving queries and complaints swiftly to ensure great customer experiences
• Proactively engage with customers and dealers to ensure deals are completed efficiently while meeting all lending requirements
• Collaborate with the Commercial team to ensure we can adapt quickly to evolving customer needs
• Review and ensure the accuracy of asset documentation and checklists, delivering fast, seamless processes for all lending activities
• Build strong, personalised relationships with customers, understanding their needs and expectations to provide tailored, timely solutions
• Work cross-functionally with Credit, Customer Services, and Onboarding teams to create an efficient, frictionless customer experience
• Adhere fully to Standard Operating Procedures (SOPs), executing tasks with agility and precision
• Process inbound documentation swiftly and accurately, ensuring terms are met without delay
• Prepare outbound documentation to confirm funding requests with customers and dealers promptly
• Activate assets in the system, ensuring payments and contractual documentation are processed within agreed SLAs
• Analyse reconciliation breaks, working closely with Finance and Cash Operations to resolve issues and streamline processes for quicker outcomes
• Collaborate with internal teams to overcome processing delays and maintain seamless customer funding timelines, delivering market-leading service
• Deliver right-first-time actions and services, ensuring a low error rate and high customer satisfaction
• Support the smooth running of the department by completing any additional tasks requested by the line manager to meet customer needs effectively
• Work within a shift pattern to be able to support our dealers and customers with a 7 day a week service, 5 days working with 2 days off.

Requirements

At the very heart of every DF Capital employee is a shared identity and belief in what we are and what we do. It’s about how we see ourselves and what is important to us. You will live our brand values. As such you will be an approachable, empathetic problem solver, with exemplary communications skills. You will avoid the use of unnecessary jargon and display an adaptable, “can-do” attitude.

The Retail Lending Associate plays a critical role in supporting customers, both businesses and consumers, with the support of the Retail Lending Operations Manager. You will be the daily contact for your clients and be responsible for reviewing and processing client’s requests for funding. You will be responsible for ensuring the deals run smoothly and adhere to the DFC Lending Policy. You must demonstrate several core skills when working at pace - ability to work methodically and with an eye for detail, an ability to communicate with a variety of customers from small to medium sized businesses or consumers of all kinds, have a competent understanding of operational processes and practices, with proven skills in prioritisation and organisational skills.

Required experience

• Excellent eye for detail
• Ability to organise and work independently
• Customer Service excellence
• Excellent written and oral communication skills
• Superior problem-solving abilities
• Self-motivated
• Instinctively curious
• Ability to set and manage priorities
• Detail and process-orientated with a focus on accurate and timely outcomes
• Exceptional service orientation
• Ability to operate in a team-orientated, collaborative environment
• Exceptional energy levels
• Able to use data to inform and drive decision making

Benefits

• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary annual bonus
• Discretionary share awards
• Life Assurance
• Income Protection
• Save As You Earn company share acquisition scheme
• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
• 4 days of paid Volunteering leave to support our local communities
• Vibrant office location in Ancoats, Manchester.