359 Service Desk Analyst jobs in the United Kingdom

Overview

Ref: (phone number removed)

Service Desk Analyst / IT Support / Windows / On-site

Role Responsibilities

Responsibilities will include:

• Resolve high-priority and complex support cases.
• Resolve Level 1 and Level 2 incidents and service requests independently.
• Classify, prioritise, and triage support tickets.
• Coordinate with remote teams and escalate to infrastructure or application support when required.

Person Specification

Essential skills will include:

Previous experience supporting hardware systems and Windows operating systems

• Technical troubleshooting - hardware, software, network & security
• Proficiency in the latest Microsoft technologies
• Strong troubleshooting abilities with Microsoft Office and Windows desktops
• Knowledge of Active Directory, Group Policy, and DNS

Next Steps

Apply by contacting Ciaran Ahern, (phone number removed) or (url removed)

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process

Job Title: Service Desk Analyst
Location: Peterborough (Hybrid - office based for initial training)
Contract: 6-month contract (likely to extend)
Rate: £19.87 per hour (Umbrella) - paid weekly
Hours: 37.5 hours per week
Shifts: Late evening / night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota)
Start: ASAP

Are you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally.

What You'll Be Doing:

• Providing 1st and 2nd line technical support to internal users across various regions
li>Handling and resolving a wide range of IT issues through the service desk platform
• Building, imaging, and deploying desktops as part of project rollouts
• Ensuring timely and professional responses to incidents and requests
• Supporting both Windows and Google Workspace environments
• Following established procedures and escalating issues when needed

What We're Looking For:

• Previous experience in a 1st line support or IT service desk environment
• Strong knowledge of Windows OS and Google Workspace
• Confident communicator with excellent customer service skills
• Comfortable working late evening and night shifts, including weekends on a rotation
• Experience with hardware builds or desktop support is desirable

This is an excellent opportunity for a motivated Service Desk Analyst who is looking to work with a supportive team in a role that offers both challenge and growth.

Apply now to secure your interview and start date.

My client is a successful and well-established business supplying a unique technology-based product/solution to the public and private sectors. They now require a Service Desk Analyst to join the team and support the next phase of growth for the company.

Their 2nd Line Support Analyst role in the Castleford area is a superb opportunity for someone who is passionate about further improving their IT and Software knowledge and is keen to continue to increase their hardware, software and troubleshooting knowledge.

This is an opportunity for development that is not to be missed. Day to day duties will involve investigating and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base

As a Service Desk Analyst, you’ll be responsible for:

• Fault finding and problem solving.
li>Answering telephone calls and replying to emails from customers.
• Resolving help-desk tickets.
• Investigating and responding to incidents in accordance with SLAs.
• Supporting bespoke software applications.
• Triaging Hardware issues
• Arranging engineer visits to customer sites.
• Liaising with engineers on site to complete troubleshooting and testing.

Required Skills:

• Previous experience working on a Help Desk or Service Desk providing 2nd line support.
• Desktop imaging and PC builds.
• Experience troubleshooting hardware and software issues. These include but are not limited to using the following,
  • Event Viewer
  • Investigating application logs
  • Command Line
  • Firewall and network troubleshooting
• Excellent communication skills.
• Good attention to detail.
• Ability to work on own initiative and as part of a team.

Would you like to kick start your career in a supportive, energetic and successful company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? The company is growing, and this role offers excellent potential for career progression into a range of technical or specialist positions.

First Line Support
6-Month Contract
Start ASAP.
100% On-site in Poole

Your new company
You'll be joining a dynamic and customer-focused organisation that values technical excellence and continuous improvement. The team is committed to delivering high-quality IT support services and maintaining strong relationships with users across the business. This is a great opportunity to be part of a collaborative environment where your contributions will have a real impact.

Your new role
As a First Line Support, you will be the first point of contact for users experiencing technical issues. You'll manage incoming queries via phone, email, and self-service portals, resolving issues where possible and escalating when necessary. You'll use a range of tools to log, track, and manage incidents, ensuring timely resolution in line with service-level agreements. You'll also contribute to maintaining and updating standard operating procedures and knowledge databases, and support wider service delivery activities.

What you'll need to succeed
To thrive in this role, you'll need:

• Experience in a customer-facing IT support role.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office tools (Word, Excel, Visio, SharePoint); ERP system experience is a plus.
• Ability to manage multiple tasks and prioritise effectively.
• Familiarity with ITSM tools and ticketing systems.
• A proactive mindset with a focus on continuous improvement.
• Attention to detail and strong documentation skills.
• Willingness to collaborate and support team goals.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Onsite & Remote IT Support Technician

Location: Central London

Salary: 35,000

About the company

Our client is a well-established Managed Service Provider based in Central London.

Position Overview

You'll be the primary point of contact for clients, providing both on site and remote support. This role is for someone who enjoys both desk work and outgoing meeting clients.

Responsibilities

• Client Interaction: Engage directly with clients, offering solutions and support for IT-related issues.
• Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff, and conducting inductions.
• Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.
• Networking Expertise: Work with TCP/IP, VLANs, and various networking hardware-ideally UniFi, Aruba, and Cisco.
• Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with ample training provided.

Candidate Requirements

Essential Skills and personal qualities

• Communication Pro: Exceptional written and verbal communication skills.
• Tech Savvy: Experience with managing both PCs and Macs in a business environment.
• Cloud and Software: Familiarity with managing Office 365 or G Suite environments.
• Networking Knowledge: Proficient in networking hardware, with a strong understanding of TCP/IP protocols and the ability to troubleshoot network issues.
• Security Skills: Experience with firewalls, security software, and modern internet technologies.
• Experience in Hospitality: Prior experience in the hospitality sector is highly beneficial.

This role mainly works with small businesses across London, you won't be touching security or client servers (In house servers in place). You'll need to be able to go to client sites from day one to do patching and crimping, So strong customer service is needed.

Apply now to Just IT or email (url removed) and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.

Job Title: Service Desk Analyst
Location: Peterborough (Hybrid - office based for initial training)
Contract: 6-month contract (likely to extend)
Rate: 16.25 per hour (Umbrella) - paid weekly
Hours: 37.5 hours per week, rotating shifts including weekends (on a rota)
Start: ASAP

Are you an experienced IT support professional looking to be part of a dynamic, project-focused environment? We are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities.

What You'll Be Doing:

• Providing 1st and 2nd line technical support to internal users, including international teams
• Managing and resolving a wide range of IT issues through the service desk system
• Building and configuring desktops and other hardware as part of project rollouts
• Working to SLAs and escalating more complex issues where necessary
• Delivering excellent customer service with clear communication and follow-up
• Supporting a hybrid environment including Windows and Google Workspace technologies

What We're Looking For:

• Prior experience in a 1st line support or IT service desk role
• Confident with troubleshooting within Windows and Google environments
• Excellent communication skills and a strong customer service approach
• Willingness to work a rotating shift pattern including weekend coverage
• Hands-on skills in hardware builds or desktop support would be a bonus

This is a great role for someone looking to grow their technical support skills in a collaborative and fast-moving IT environment.

Apply today to find out more and get started quickly.

About Us:

Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.

What you'll be doing:

Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service.

The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them.

The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database.

The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays.

What makes you a great fit

• You’re a great communicator – you’ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren’t afraid to pick up phone (even when they’re frustrated!) and can communicate simple, straightforward advice and information
li>You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams!
• You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution.
• You’re process driven –– you’ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time.
• You re a team player – got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they’ll do for you when you join us.

What you’ll get from us

• G eat prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered!
• A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
• Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
< i>25 days annual leave + bank holidays
• Active workplace committees (Social / Wellness)

Sounds like you?

If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at (email address removed) – we’ll arrange an informal chat about the role.

Change your job, change your workplace, change your future.

We are actively building diverse teams and welcome applications from everyone

Role: Service Desk Analyst
Located: Warrington Birchwood 
Package: Competitive pay, plus bonus and additional company benefits
Shift Pattern: 37.5 hours per week with shifts rota'd between 7am-7pm

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today
 

What you will be doing

• Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered
li>Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis
• Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets
• Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer.
• Maintain understanding of applicable technologies in use by Ricoh customers to contribute to a higher level of first time fix rates.
• Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service to customers
• Engage in “shift left” activities with technical teams to allow more incidents to be resolved at first line cutting down disruption to users and enhancing customer satisfaction

You will ideally have

• Must be capable of working unsupervised to agreed timescales
• Excellent communication skills – both verbal and written
< i>Excellent interpersonal skills
• Ability to develop good relationships with customers
• Ability to organise and prioritise work in an effective manner
• Ability to work under pressure
• Methodical and disciplined approach to work
• Ability to work well in a team
• Excellent troubleshooting skills

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.