34 Technical Writer jobs in the United Kingdom

Job title: Technical Writer & Knowledge Manager

Location: Stevenage, Hybrid

Scope

Akkodis is establishing a pioneering IT & Digital Centre of Excellence (CoE), designed to drive transformative technology programmes across the UK. This dynamic new team will play a key role in delivering large-scale digital, cloud, software, and infrastructure projects, supporting both public and private sector clients. By leveraging cutting-edge technology, strategic partnerships, and innovative SaaS-based solutions, the CoE will enhance digital capabilities, future-proof workforces, and enable data-driven decision-making. Joining our CoE presents a unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment.

Our diverse roles span architecture, project management, data analytics, software development, and technical support—empowering professionals to shape scalable, next-generation digital ecosystems. Whether delivering sophisticated Big Data platforms, cloud solutions, or advanced infrastructure, our teams will drive innovation and digital excellence across multiple programmes.

Role

The Technical Writer & Knowledge Manager is responsible for producing clear, accurate, and high-quality documentation while establishing and maintaining the Practice’s knowledge management framework. This role supports delivery teams, customers, and bid activities by ensuring technical, operational, and procedural information is captured, standardised, and accessible. The role combines hands-on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions.

Responsibilities

• Produce technical documentation, including system specifications, solution designs, SOPs, release notes, and training material.
• Translate complex technical information into concise, audience-appropriate content.
• Maintain document templates and standards to ensure practice-wide consistency.
• Establish and manage a centralised knowledge repository.
• Work with Incident, Problem, and Change teams to ensure knowledge capture and reuse.
• Drive adoption of Knowledge-Centred Services (KCS) practices in ServiceNow.
• Capture, curate, and share lessons learned, best practices, and reusable collateral.
• Support bid teams by providing reusable knowledge assets and documentation for tenders and RFPs.
• Assist onboarding and training through documentation and knowledge resources.
• Collaborate with Software Engineering, Cloud Ops, Business Solutions, QA, and IT Operations teams to document processes and standards.
• Partner with project managers and leads to ensure compliance and quality in deliverables.
• Contribute to quality reviews and governance boards with documentation support.

Required experience

• Experience in technical writing and/or knowledge management.
• Experience using ServiceNow Knowledge Management (authoring, workflows, governance).
• Exposure to ITIL-aligned environments, with knowledge of Incident, Problem, and Change processes.
• Familiarity with regulated environments desirable.
• Prior experience supporting IT or digital transformation projects beneficial.

About us

Akkodis is a global leader in engineering, technology, and R&D, harnessing the power of connected data to drive digital transformation and innovation for a smarter, more sustainable future. As part of the Adecco Group, Akkodis employs over 50,000 engineers and digital specialists across 30 countries in North America, EMEA, and APAC. Our teams bring extensive cross-sector knowledge in critical technology areas such as mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets.

With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce time-to-market, and prepare for the future. At Akkodis, you’ll join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology.

Sécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world’s leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial systems. The name Sécheron Hasler Group is synonymous worldwide with Swiss quality and represents a leading reference for state-of-the-art products supplied to the market. With more than 1300 employees worldwide, we are where our customers are, supplying approved products in our customers’ countries or markets and providing supply chain and customer services locally.

Our head office is located in Geneva, Switzerland. We currently have a need to expand our technical documentation team in our Electrical Safety Solutions division and are looking to hire a dynamic, passionate and experienced technical writer. In this role, you will be part of the team responsible for producing the technical documentation that supports our range of electrical delivery and safety equipment. You will revise and originate technical manuals that comply with rail and rolling stock standards and our own corporate format for customer-facing documents. Your output will communicate clearly to a wide range of users and facilitate the safe and efficient installation, operation and maintenance of our products. Sécheron’s portfolio of circuit breakers, contactors and earthing and safety systems are best in class and this standard continues into our documentation deliverables.

This role is based on site in Manchester in the UK’s northwest, with the possibility of working from home up to 40% of the time.

Main tasks:

• Researching, writing and illustrating technical product support material including operating instructions, installation, maintenance and repair manuals.
  – Texts written on Madcap Flare and Adobe FrameMaker
  – Illustrations with Adobe Illustrator (or equivalent)
  – Image mainly extracted from 3D softwares: Solidworks Composer (or Solidworks)
  – Photos with the use of Adobe Photoshop (or equivalent).
• Editing these documents in both pdf and HTML5.
• Handling a versioning system (with SmartGit or Flare).
• Gathering information from all persons from different sites involved in the products: development engineers, product managers, maintenance technicians, etc.
• Transcribing technical subject matter and industry jargon into easily understood text. Writing clearly and concisely ensuring consistency in terminology to avoid ambiguity and subsequent confusion for the readers.
• Planning allocated work to ensure that tasks are completed on time in line with departmental objectives.

Requirements

• A native English speaker with an excellent command of the English language: spelling, punctuation, grammar and syntax.
• Relevant educational qualifications (minimum HNC / HND in Mechanical / Electrical Engineering).
• Proficiency in the use of Adobe FrameMaker Creative Suite, HTML editors and CSS, Madcap Flare would be an asset.
• An analytical mind, keen attention to detail and a desire to learn.
• At least four years’ experience in a technical writing role in a multi-disciplined product / project-led technology business.
• The interpersonal skills needed to complement the dynamic of the existing team and to demonstrate expected behaviours and standards.
• The ability to discuss technical issues with hardware engineers and understand and absorb information quickly.
• Experience in interpreting design documentation: schematic diagrams, technical specifications, arrangement drawings etc. in order to extract relevant source information.

Other advantages include:

• Competence in another European language

• Knowledge of the rolling stock industry, railway network operations and associated standards and directives.

• Experience in using the Adobe Creative Suite to generate documents

• Experience and interest in web environment.

• Ability to migrate technical documentation to web-based learning platform

Benefits

We have flat hierarchies and direct communication between departments and management levels is encouraged. This allows us to make decisions quickly.

We give our employees full responsibility for their work tasks. All employees are encouraged to take initiative and contribute to the operational excellence of the company, and have ample opportunities to achieve their personal and professional growth goals.

Have we piqued your interest with this role and person specification? If so, we would be happy to discuss it further with you. Please send us a covering letter with your current CV as soon as possible.

At FYXER People, we redefine executive and business support through exceptional problem-solving, proactive execution, and advanced integration of technology and AI. We partner with purpose-led leaders who value strategic partners capable of swiftly turning complexity into clarity and challenges into opportunities.

As a Technical Writer, your key strengths include a detail-oriented mindset, exceptional communication skills, and a practical ability to translate complexity into simplicity. You’re tech-savvy and naturally lean on tools, including AI, to research, structure, and deliver high-quality documentation. Whether your background is in technical writing, operations, product support, or customer success, you thrive on creating clear, accurate, and user-friendly content that helps people work smarter and more effectively.

Join a culture that prioritises clarity, practical innovation, and the seamless integration of human intuition with tech and AI efficiency.

Requirements

We are seeking a skilled and detail-oriented Technical Writer to support one of our clients in creating high-quality documentation and training materials. In this role, you’ll work closely with client stakeholders, subject matter experts, and creative teams to transform complex technical concepts into clear, engaging, and accessible content.

This opportunity is freelance-based and project-driven, with varied scope depending on the client’s needs.

• Developing, organising, and maintaining training content in multiple formats including playbooks, API references, integration guides, online courses, face-to-face training, and end-to-end curriculum design.
• Translating complex technical concepts (e.g., AI, APIs, developer tools, cybersecurity) into simple, engaging learning content for technical and non-technical audiences.
• Creating enablement materials such as presentation decks, demo guides, eLearning modules, videos, infographics, and job aids.
• Designing and adapting curricula and structured learning journeys to boost engagement, confidence, and retention.
• Collaborating with SMEs to gather information, validate accuracy, and ensure alignment with product intent.
• Contributing to client learning strategies by acting as a consultant and shaping impactful solutions.
• Applying adult learning techniques to ensure content is accurate, accessible, and effective.
• Maintaining a consistent documentation style guide across deliverables.
• Exploring opportunities to apply AI-driven tools to improve workflows, efficiency, and content quality.
• Ensuring all work aligns with client brand guidelines and FYXER’s service standards.
  
  

• You ensure our client needs/requirements always come first.
• You follow FYXER’s ‘Client Etiquette’ procedure.
• You take ownership and are accountable for the work you deliver.
• You are a team player.
• You're client-focused and always deliver exceptional service.
• You’re technologically savvy as you’ll be using ours, and our clients’ systems.
• You can adapt your approach, and think creatively when a client needs problem-solving fast.
• You are proactive, take initiative and thrive in a fast-paced environment.
• You demonstrate excellent attention to detail and deliver high-quality work within required timeframes.
• You are open to feedback and continuous self-improvement.
• You know how to anticipate challenges and you look to improve inefficiencies.
• You are caring and empathetic towards others.
• You are organised and proactive.
• You keep excellent time management.
• You execute tasks autonomously.
• Your communication skills are clear, well-presented and thoughtful, both verbal and written.
• You have a professional approach and ability to handle sensitive information confidentially.
• You work effectively under pressure and to strict deadlines, prioritising with a flexible approach.
  
  

• Demonstrateble experience as a technical writer in B2B SaaS, AI, or developer-facing environments.
• Great technical writing expertise, with the ability to simplify complex concepts for diverse audiences.
• Proficiency in creating structured learning materials and documentation in various formats.
• Code literacy comfortable reading and explaining snippets in YAML, JSON, Bash, or Python.
• Experience with AI tools, APIs, or enterprise use cases for emerging technologies.
• Proficiency with Microsoft Office and G Suite.
• Excellent interpersonal and communication skills.
• Strong organisational and time management abilities, with the capacity to handle multiple projects.
• Attention to detail and a solution-driven mindset.
• Collaborative and comfortable working with cross-functional teams in remote-first environments.
  

• Familiarity with cybersecurity topics.
• Experience designing structured learning paths and training frameworks.
• Knowledge of AI-enabled documentation workflows or intelligent content creation tools.

FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion, or belief and we promote diversity of thought. We would appreciate your help to enable us to measure the diversity within our recruitment process. Completing this form is voluntary and the information provided will remain anonymous. Please submit your information here .

Benefits

• Collaborate with a high-performing team dedicated to excellence and impactful outcomes.
• Work closely with progressive leaders who value your strategic insight and technical expertise.
• Accelerate your growth through authentic challenges, practical problem-solving, and meaningful feedback.
• Enjoy genuine autonomy within a supportive community focused on collective success.
  

If you're a proactive, solution-oriented professional thriving at the intersection of strategic execution, technological innovation, and exceptional client management, FYXER offers a role perfectly suited to your strengths. Join us in transforming executive and business support through clarity, innovation, and impactful partnerships.

Time zone requirements

• Flexibility to work remotely in a similar time zone to the UK (GMT +/- 2 hours)
• Immediately available

Working hour requirements

• This is a fractional, contract-based role , meaning work is assigned on a client-by-client basis , depending on need and availability. This setup offers flexibility and variety, working with different clients across industries, and it’s best suited to professionals who are comfortable with a non-fixed schedule and can adapt to changing workloads.

FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought. We would appreciate your help to enable us to measure the diversity within our recruitment process. Completing this form is voluntary and the information provided will remain anonymous. Please submit your information here .

Reporting to the Head of the Technical Content team, you are a recent graduate with a degree in English or a related field of study or a technical writer with one to four years’ experience. You are inquisitive, collaborative, and a quick learner. You are an excellent writer, and you love language and understand the importance of mapping out your content and presenting it simply and clearly. Ideally, you have Atlassian Confluence and markdown experience, but if not, you are eager to pick up these skills.

You are creative, organized, and comfortable drafting content in working sessions with subject matter experts (SMEs), including product managers and software developers. You realize the value of great editing and work with your teammates to edit their content and to implement their feedback in your content.

Your work is consistent, concise, and clear—you know who your audience is and how to tell an engaging, impactful story. You understand hierarchy, taxonomy, content flow, and formatting so that users can easily find exactly what they need.

Principal Responsibilities

We are seeking an entry or junior level technical writer to create internal and client-facing documentation, which clearly explains how to use our products and informs the interactive courses we build. Our mission is to empower the people who serve our clients and to offer our clients direct access to answers so they may be self-reliant and delighted.

In addition to creating original product documentation, you will work on existing documentation to replace it with curated content, and you may create technical documentation for our software developers. You will help maintain internal resources, such as our Acronym and Jargon Guide, video library, and style guide.

You will assist in producing documentation for clients, including user guide articles, key product updates (release notes), and embedded application help (such as tool tips).

Qualifications/Experience

• 0-4 years
• Excellent written and verbal communication skills
• Fast learner and collaborative team member
• Able to prioritize while working on multiple projects
• Three Cs: Consistent, Concise, Clear

Tools/Skills (note: for entry level candidates, these skills are not essential)

• Confluence experience a plus
• Markdown a plus
• Ability to organize projects, with Jira exposure a plus
• Content/graphics/video tools experience a plus, such as SnagIt, Canva, Loom, and Adobe Creative Cloud
• Taxonomy/hierarchy and templating knowledge
• UX writing interest
• HTML/CSS a plus
• Familiarity with code structure (preferably Java and/or Python) a plus
• GitLab branching a plus

Job Summary
JOB DESCRIPTION
The Lead Technical Course Developer for New Product Introduction ensures the global Service organization is prepared to support new and enhanced products. This includes creating support documentation, parts lists, training courses, and product service strategies. The role involves advanced knowledge to resolve various issues and developing new problem-solving methods.

Primary Duties & Responsibilities

• Collaborate with Service, R&D, Engineering, Manufacturing, Business Management, and Marketing to create comprehensive support documents and procedures for new products.
• Develop product-specific FRU parts lists and formal training courses including instructor certification programs.
• Prepare customer & service support documentation, technical videos, eLearning, and training courses.
• Assist with initial installations and support training for new products.
• Maintain a scheduling timeline to ensure documentation and training align with product release.
• Uses advanced knowledge to resolve a wide range of issues, and develops new methods to solve problems.
• Leads Service NPI projects on their own with minimal guidance.
• Works on problems of very diverse scope where data analysis requires high-level evaluation of identifiable factors.
• Demonstrates exceptional judgment in selecting methods and techniques for obtaining solutions.

Education & Experience

• BS in technical writing or journalism (Graduate education is desirable).
• Proven experience in a laser or related technical field with a proven ability to troubleshoot and repair complex electro-optical systems.

Skills & Other Requirements

• Required proficiency in Adobe FrameMaker, Illustrator, Photoshop, and Acrobat.
• Experience with eLearning creation and video development, using such tools as Creative Cloud, Captivate, Articulate 360, and Premier Pro is a plus.
• Knowledge of project management and documentation of complex machinery.
• Exceptional written and verbal communication, time management, and interpersonal skills.
• Strong aptitude for communicating complex technical ideas in simplified language.
• Ability to excel in a cross-organizational, cross-cultural, global team environment.

WORKING CONDITIONS

Working conditions typical of a climate controlled and professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers.

About Us
Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us

Note to recruiters and employment agencies:
We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.

LinkedIn

Reporting to the Head of the Technical Content team, you are a recent graduate with a degree in English or a related field of study or a technical writer with one to four years’ experience. You are inquisitive, collaborative, and a quick learner. You are an excellent writer, and you love language and understand the importance of mapping out your content and presenting it simply and clearly. Ideally, you have Atlassian Confluence and markdown experience, but if not, you are eager to pick up these skills.

You are creative, organized, and comfortable drafting content in working sessions with subject matter experts (SMEs), including product managers and software developers. You realize the value of great editing and work with your teammates to edit their content and to implement their feedback in your content.

Your work is consistent, concise, and clear—you know who your audience is and how to tell an engaging, impactful story. You understand hierarchy, taxonomy, content flow, and formatting so that users can easily find exactly what they need.

Principal Responsibilities

We are seeking an entry or junior level technical writer to create internal and client-facing documentation, which clearly explains how to use our products and informs the interactive courses we build. Our mission is to empower the people who serve our clients and to offer our clients direct access to answers so they may be self-reliant and delighted.

In addition to creating original product documentation, you will work on existing documentation to replace it with curated content, and you may create technical documentation for our software developers. You will help maintain internal resources, such as our Acronym and Jargon Guide, video library, and style guide.

You will assist in producing documentation for clients, including user guide articles, key product updates (release notes), and embedded application help (such as tool tips).

Qualifications/Experience

• 0-4 years
• Excellent written and verbal communication skills
• Fast learner and collaborative team member
• Able to prioritize while working on multiple projects
• Three Cs: Consistent, Concise, Clear

Tools/Skills (note: for entry level candidates, these skills are not essential)

• Confluence experience a plus
• Markdown a plus
• Ability to organize projects, with Jira exposure a plus
• Content/graphics/video tools experience a plus, such as SnagIt, Canva, Loom, and Adobe Creative Cloud
• Taxonomy/hierarchy and templating knowledge
• UX writing interest
• HTML/CSS a plus
• Familiarity with code structure (preferably Java and/or Python) a plus
• GitLab branching a plus

A leading provider of innovative laser systems to help people in various global markets, including but not limited to renewables, microelectronics, research, life science, automotive, and medicine.

We are seeking an experienced Lead Technical Course Developer for New Product Introduction to ensure the global service organization is prepared to support new and enhanced products. This includes creating support documentation, parts lists, training courses, and product service strategies. The role involves advanced knowledge to resolve various issues and developing new problem-solving methods.

PRIMARY DUTIES & RESPONSIBILITIES

• Collaborate with Service, R&D, Engineering, Manufacturing, Business Management, and Marketing to create comprehensive support documents and procedures for new products.
• Develop product-specific FRU parts lists and formal training courses including instructor certification programs.
• Prepare customer & service support documentation, technical videos, eLearning, and training courses.
• Assist with initial installations and support training for new products.
• Maintain a scheduling timeline to ensure documentation and training align with product release.
• Uses advanced knowledge to resolve a wide range of issues, and develops new methods to solve problems.
• Leads Service NPI projects on their own with minimal guidance.
• Works on problems of very diverse scope where data analysis requires high-level evaluation of identifiable factors.
• Demonstrates exceptional judgment in selecting methods and techniques for obtaining solutions.

EDUCATION & EXPERIENCE

• BS in technical writing or journalism (Graduate education is desirable).
• Proven experience in a laser or related technical field with a proven ability to troubleshoot and repair complex electro-optical systems.

SKILLS & OTHER REQUIREMENTS

• Required proficiency in Adobe FrameMaker, Illustrator, Photoshop, and Acrobat.
• Experience with eLearning creation and video development, using such tools as Creative Cloud, Captivate, Articulate 360, and Premier Pro is a plus.
• Knowledge of project management and documentation of complex machinery.
• Exceptional written and verbal communication, time management, and interpersonal skills.
• Strong aptitude for communicating complex technical ideas in simplified language.
• Ability to excel in a cross-organizational, cross-cultural, global team environment.

A leading provider of innovative laser systems to help people in various global markets, including but not limited to renewables, microelectronics, research, life science, automotive, and medicine.

We are seeking an experienced Lead Technical Course Developer for New Product Introduction to ensure the global service organization is prepared to support new and enhanced products. This includes creating support documentation, parts lists, training courses, and product service strategies. The role involves advanced knowledge to resolve various issues and developing new problem-solving methods.

PRIMARY DUTIES & RESPONSIBILITIES

• Collaborate with Service, R&D, Engineering, Manufacturing, Business Management, and Marketing to create comprehensive support documents and procedures for new products.
• Develop product-specific FRU parts lists and formal training courses including instructor certification programs.
• Prepare customer & service support documentation, technical videos, eLearning, and training courses.
• Assist with initial installations and support training for new products.
• Maintain a scheduling timeline to ensure documentation and training align with product release.
• Uses advanced knowledge to resolve a wide range of issues, and develops new methods to solve problems.
• Leads Service NPI projects on their own with minimal guidance.
• Works on problems of very diverse scope where data analysis requires high-level evaluation of identifiable factors.
• Demonstrates exceptional judgment in selecting methods and techniques for obtaining solutions.

EDUCATION & EXPERIENCE

• BS in technical writing or journalism (Graduate education is desirable).
• Proven experience in a laser or related technical field with a proven ability to troubleshoot and repair complex electro-optical systems.

SKILLS & OTHER REQUIREMENTS

• Required proficiency in Adobe FrameMaker, Illustrator, Photoshop, and Acrobat.
• Experience with eLearning creation and video development, using such tools as Creative Cloud, Captivate, Articulate 360, and Premier Pro is a plus.
• Knowledge of project management and documentation of complex machinery.
• Exceptional written and verbal communication, time management, and interpersonal skills.
• Strong aptitude for communicating complex technical ideas in simplified language.
• Ability to excel in a cross-organizational, cross-cultural, global team environment.

• Develop, write, and maintain high-quality API reference documentation, tutorials, guides, and examples.
• Collaborate with engineering teams to gather information about new features, functionalities, and changes.
• Ensure documentation is accurate, comprehensive, and adheres to established style guides and standards.
• Organize and structure complex technical information logically and intuitively.
• Create code samples and examples in various programming languages to illustrate API usage.
• Work with product management to understand product roadmaps and plan documentation accordingly.
• Review and edit documentation created by other team members.
• Contribute to the improvement of documentation tools, processes, and standards.
• Engage with the developer community to gather feedback and address documentation needs.
• Ensure documentation is accessible and easily discoverable for internal and external developers.

• Bachelor's degree in Technical Communication, Computer Science, English, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience as a technical writer, with a significant focus on API and SDK documentation.
• Strong understanding of RESTful APIs, JSON, XML, and common authentication methods.
• Experience with at least one programming language (e.g., Python, Java, JavaScript) for writing code samples.
• Proficiency with documentation tools and technologies (e.g., Markdown, Sphinx, Swagger/OpenAPI Specification).
• Excellent written and verbal communication skills, with a keen eye for detail.
• Ability to understand complex technical concepts and explain them clearly to a developer audience.
• Self-motivated and able to work independently in a remote team environment.
• Experience with Agile development methodologies is a plus.