Explore exciting Training Manager job opportunities in 41 Training Manager jobs in London
Training Manager
Posted today
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Job Description
Training Manager (Retail) – Neve Jewels Ltd.
Location: London HQ, Hatton Garden, with flexibility to travel across the UK and Ireland
Contract: Full-time, 40 hours per week, Monday to Friday (flexible working hours)
Salary: Competitive
About Us
The Neve Jewels Group, home to the Diamonds Factory brand, is a leading name in the jewellery industry. Renowned for exquisite craftsmanship and exceptional customer experiences, we are dedicated to delivering unparalleled beauty, artistry, and joy to our loyal customers.
The Role
We are seeking an experienced Training Manager (Retail) to design, deliver, and evolve training programmes for our retail teams across the UK and Ireland. This is a hands-on role where you will shape the learning journey of our people – from Regional Sales Managers to Store Consultants – ensuring they excel in luxury sales, create memorable customer experiences, and uphold our reputation for excellence.
You will work closely with senior leadership, influencing and embedding a culture of continuous learning and development across our stores.
Key Responsibilities
- Assess training needs and develop actionable plans.
- Design bespoke training programmes tailored to luxury retail.
- Deliver workshops, group sessions, and one-to-one coaching.
- Collaborate with senior managers to support staff development.
- Monitor and evaluate training effectiveness, refining content as needed.
- Maintain records of training activities and report on progress.
Skills and Experience
- Proven experience as a Training Manager or similar role, ideally within luxury retail.
- Strong knowledge of retail operations and customer service.
- Excellent presentation and facilitation skills.
- Strong organisational and project management abilities.
- Ability to assess training needs and develop effective programmes.
- Exceptional communication and interpersonal skills.
- Passion for luxury products, particularly jewellery.
- Flexibility to travel across the UK and occasionally internationally.
- Ability to thrive in a fast-paced, dynamic environment.
Benefits
- 25 days holiday + 8 bank holidays
- Additional day off on your birthday
- Private healthcare
- 24/7 Employee Assistance Programme
- Company discount
Equality, Diversity & Inclusion
Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or conditions that cannot be shown to be relevant.
Training Manager
Posted today
Job Viewed
Job Description
Training Manager needed for London bar group! A big wet-led hospitality background is a must for this role!
This is an exciting opportunity to join a dynamic and growing hospitality business in a pivotal Learning & Development role. As Training Manager, you’ll be responsible for designing and implementing impactful training programs across multiple venues – supporting operational excellence, leadership growth, and a vibrant team culture.
What the role involves:
- Developing and managing a variety of training initiatives for team members at all levels
- Creating flexible, engaging content – from workshops and coaching to video and digital resources
- Leading the management development programme and offering direct mentoring and support
- Driving employee engagement by promoting a positive, inclusive workplace culture
We’re open to candidates with a background in hospitality learning and development or those from hospitality management roles who bring strong leadership, creativity, and organisational skills. The ideal person will be outgoing, proactive, driven, and excited about building something meaningful and lasting.
What’s on offer:
This role offers plenty of opportunity for professional growth, creativity, and ownership. You’ll be part of a supportive team and have the chance to play a key role in shaping the future of training and development across the group.
Training Manager
Posted today
Job Viewed
Job Description
This is your chance as Training Manager to be part of a food manufacturing business who are experiencing investment, growth and are a major player in their sector, supplying into the major retailers with their products.nAbout younA background in Food Manufacturing isnt essential for this role, but manufacturing experience is necessary.nAs a Training Manager, you will need previous experience in a similar role.nExperience running inductions, health and safety compliance and cross skill training required.nSomeone who is happy being in a factory and working closely with floor staff/senior management to understand what training is needed.nYou will be a pragmatic and approachable Training Manager who can spot different areas to help someone improve.nWhat will you be doing?nAs Training Manager, you will lead on training functions; the company does have a training provider that you will co-ordinate and some elements of training may be handled by yourself.nPartner with managers and supervisors to coach and advise on areas of improvement/growth for staff members.nYou will have a strong knowledge of food safety, health & safety and quality and be able to demonstrate you have delivered workplace assessments and give observational feedback.nCommunication is key in this role as you will be working with people on the shop floor up to a senior level.nSo, what can they offer you?nAs Training Manager, you will work closely with all departments to design and implement training programmes. Looking forward at building a training strategy across the site. Within this role you will build a culture of continuous learning and ensure all employees are trained to operate to the standards required.nWe are seeking applications from talented Trainers, Site Trainers, Training Advisors, Training Coordinators
, Training Managers, Manufacturing Trainers and Training Champions
who live within Pontefract, Leeds, Doncaster, Scunthorpe, Sheffield, Worksop and the surrounding areas.nHow to ApplynIf you have the desired qualifications and experience, please send your CV quoting re JO/TNT/2005 or call / for
a confidential discussion.nTrue North Talent is recognised as a trusted supplier of permanent, contract and interim recruitment services to the food manufacturing and FMCG industries. Our teams of specialist recruiters operate across food manufacturing Operations Jobs, food manufacturing Engineering jobs, food manufacturing Technical jobs, food manufacturing NPD jobs, food manufacturing Supply Chain jobs and food manufacturing Commercial jobs. We may hold your data, as per our privacy policy detailed on our website.nWe are only able to consider candidates who have the legal right to work in the UK at the time of application. Unfortunately, due to the high volume of applications we receive, we can only contact successful applicants.nFor more information on True North Talent or to discuss how we can find talent for your business then please visit our website.
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Regional Training Manager
Posted today
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Job Description
CULTIVATING A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
The Regional Training Manager partners with Operations to build a sustainable training culture in their region, with a primarily focus on building a network of Certified Training Managers. Other key areas of responsibility include leading and coordinating training initiatives, analyzing field-based learning needs, and maintaining a feedback loop on training tools.
WHAT YOU'LL DO
In addition to following Chipotle's policies and procedures, principal accountabilities include, but are not limited to:
- Build a Network of Certified Training Managers – Support Chipotle Europe growth plans by working with Field leadership to identify candidates, create development roadmaps, evaluate, and certify managers to ensure Chipotle Europe has a sustainable training infrastructure to maintain standards at scale.
- Own Europe Training Tools – Own local training tools & initiatives across European markets that drive alignment with global training standards. Lead training related to operations rollouts for new equipment, procedures, and products. Localise content from Chipotle global where needed, being considerate of country-specific needs and nuances. Provide hands-on coaching and support and create systems for evaluating rollout execution. Own Local Store Marketing guides & associated tools.
- New Restaurant Openings (NROs) – Support NRO training on-site and ensure the training experience is thorough, engaging, and aligned with Chipotle’s standards. Maintain a constant line of communication with Field Leader and NRO GM. Ensure all team members are trained using Chipotle tools & systems to ensure a smooth restaurant opening. Identify where additional support pre- and post-opening is needed and provide required support to teams.
- Assess Training Needs & Build Programs to Suit – Seek opportunities to understand unique market-specific learning needs and own the design of training programs to address. Support creation of cross-functional trainings and facilitate where needed. Offer training solutions for development opportunities by partnering with HR and Operations to complete IDPs where appropriate. Participate in quarterly Talent Pipeline planning sessions and provide observations & feedback on career progression read readiness.
- Build & Maintain a Sustainable Training Culture – Knowing, understanding, and modeling the use of all current training materials. Monitor the health of our training culture through regular restaurant visits. Coach operational partners on training gaps and celebrate successes. Support leadership development by assisting in commitment meetings, progressive validations and final validations.
- Recommend Training Priorities – Collaborate with Team Directors to align on training priorities. Support Field Food safety to ensure relevant compliance trainings are completed by deadlines. Maintain the urgency around operations training and the pivotal role of food safety in running great restaurants.
WHAT YOU'LL BRING TO THE TABLE
- 3+ years experience in restaurant operations/hospitality sector
- 2+ years in a training position with a focus on operations
- Strong written communication skills – ability to craft cohesive written communications via email and build effective content in Microsoft PowerPoint and Word
- Strong verbal & presentation skills – possess energy and enthusiasm for presenting & facilitating in a group setting
- Prioritisation & organisation – Maintain organisation of personal schedule and have flexibility to re-prioritise when needed while still accomplishing objectives
- Travel – France 1-2x per month and Germany 1x every 6-8 weeks or more as needed
- Builds trust & relationships – genuine interest & talent in helping team members grow. Be open to feedback, coachable, and accountable
- Technology proficiency – proficient in Microsoft Office programs
WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle had over 3,000 restaurants as of June 30, 2022, in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants. Chipotle is ranked on the Fortune 500 and is recognized on the 2022 list for Fortune's Most Admired Companies. With over 100,000 employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM .
Global Retail Training Manager
Posted 8 days ago
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Job Description
Global Retail Training Manager | Sportswear Brand
We're recruiting for a Retail Training Manager to join a growing, values-led retail business with an international footprint. You'll be part of a small, people-focused team, working in a collaborative, sleeves-rolled-up environment where you can really make your mark.
This is a role for someone who thrives on variety, autonomy, and the buzz of seeing training brought to life in real retail settings. Whether it's supporting new store openings, delivering hands-on sessions to leaders and teams, or designing scalable programmes across multiple countries-this role offers real scope, visibility, and impact.
You'll be shaping the retail training journey globally, ensuring it not only supports operational excellence, but also reflects the values and culture of the brand.
What you'll be doing:
Designing and delivering engaging onboarding, leadership, service and product training to support teams across international retail sites
Leading the training element of new store openings, acting as an on-the-ground partner to help teams hit the ground running
Conducting training needs analysis and tailoring programmes to local markets and skill gaps
Ensuring all content is inclusive, adaptable, and relevant to different learning styles, cultures, and non-English-speaking regions
Working cross-functionally with People/HR and Tech/Digital teams to align on platforms, systems and learning journeys
Coaching and supporting store managers and regional leaders to embed a culture of learning, development, and high performance
What we're looking for:
You'll be someone who enjoys autonomy and is confident leading your own agenda in a small team setting
You've designed and delivered retail training across international markets-ideally within European or global contexts
You're culturally aware and confident supporting training across multiple languages or regions where English isn't the first language
You're equally comfortable in strategy sessions and on the shop floor, and understand the importance of balancing both
You bring a collaborative, positive approach and build strong, trusted relationships with operational and people teams alike
You're passionate about building capability and culture-not just ticking boxes
The set-up:
Based in London, with international travel when required
Small, agile team where you'll be given trust, ownership, and space to influence
Opportunity to build and shape something long-term, with a brand that truly values its people
Whats in it for you?
Base Salary of 50,000 - 60,000 dependent on experience + Bonus
Clothing allowance + staff discounts
Pension
This is a brilliant opportunity to join a business where culture comes first and where you can make a genuine difference across the global retail network.
Please apply with your most up to date CV
BBBH34052
Sterling-National Air Logistics Training Manager
Posted 7 days ago
Job Viewed
Job Description
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**u200e**
Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Sterling-National Air logistics training Manager. In this role you will develop and manage training policies and programs to support organizational growth, maintain ISO certification, and enhance operational excellence and profitability.
**How you create impact**
Develop and manage employee training plans.
Ensure training aligns with ISO standards and certification requirements.
Coordinate training schedules and maintain training records.
Address corrective actions for operational issues.
Contribute to long-term planning and operational excellence initiatives
Support onboarding and continuous development of employees
Participate in corporate management meetings.
**What we would like you to bring**
University degree or equivalent work experience
Strong customer service background
Knowledge of Dangerous Goods/Restricted Article Regulations
Familiarity with ISO standards and SGAL Quality Manual
Proficiency in Microsoft Word, Excel, and PowerPoint
Flexibility to work extended hours, including evenings and weekends.
**What's in it for you**
If you would like to become a valued member of our team, we will make sure that youu2019re rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Sterling-National Air Logistics Training Manager
Posted 21 days ago
Job Viewed
Job Description
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Sterling-National Air logistics training Manager. In this role you will develop and manage training policies and programs to support organizational growth, maintain ISO certification, and enhance operational excellence and profitability.
**How you create impact**
+ Develop and manage employee training plans.
+ Ensure training aligns with ISO standards and certification requirements.
+ Coordinate training schedules and maintain training records.
+ Address corrective actions for operational issues.
+ Contribute to long-term planning and operational excellence initiatives
+ Support onboarding and continuous development of employees
+ Participate in corporate management meetings.
**What we would like you to bring**
+ University degree or equivalent work experience
+ Strong customer service background
+ Knowledge of Dangerous Goods/Restricted Article Regulations
+ Familiarity with ISO standards and SGAL Quality Manual
+ Proficiency in Microsoft Word, Excel, and PowerPoint
+ Flexibility to work extended hours, including evenings and weekends.
**What's in it for you**
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
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Front of House Training Manager - JW Marriott Grosvenor House
Posted today
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Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom, W1K 7TNVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
As a Departmental Trainer you are responsible to plan, implement and evaluate departmental employee development training activities to meet the operational and business needs of the department. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements of the department, serving as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Areas include all Front Office and at a supervisory level, you are responsible for supervising members of the department during shift and ensuring the successful completion of daily shift requirements.
**CANDIDATE PROFILE**
Experience:
Previous experience working within a hotel front office environment or similar preferred
Experience supervising a team preferred
Skills and Knowledge:
Strong communication skills, (verbal, written, listening)
Customer service orientation and strong interpersonal skills
Ability to work as part of a team.
Multitasking, organisational skills and time management skills
Positive demeanour
Good influencing skills, conflict resolution and negotiation skills.
Stress management and the ability to make decisions under pressure
Administrative and computer skills essential
Dependability and reliability.
Good level of English essential
**CORE WORK ACTIVITIES**
Department Training
You will be responsible for the welcoming of all new starters in your team and lead on their introduction plan.
Focus on onboarding, training, standards, quality and follow-ups and support the operations in any required capacity whenever required.
Compose new starter (bell person, guest experience, receptionist, guest relations, supervisor, etc) training plans ensuring each is completed for the relevant roles
Arrange appropriate cross training with relevant areas within department and other departments
Make yourself the main person undertaking new starter training from start to finish to ensure efficient and effective transition into roles.
Overlook the entire onboarding process ensuring new starters reaches expected levels of training
Update LSOPs and create new LSOPs when needed
Conduct BSA and quality training and ensuring Front of House team members are following expected standards
Enroll new starters onto the MGS platform and ensure all user ID and passwords are activated
Ensure all new starter information is up to date on mHub profile eg. Banking and contact details, etc.
Encourage all current and new employees familiarize themselves with MGS and mHub, provide the necessary support to ensure they are comfortable and confident with the platforms. (reset passwords if necessary to ensure this is possible)
Conduct refresher training within department where necessary to ensure the highest level of standards are maintained
Ensure all within the department has completed compliance training within the desired time frames set out.
Arrange all resources necessary for each employee within department to conduct their tasks and duties set out (eg, door stopper, email access, ADID, L drive folder access, uniform, radios, earpieces, etc.)
Actively participate in, and if required chair, the daily briefings, spirit-to-serve, and 15 minute training sessions.
Prepare 6 months departmental employee development plan based on identified needs and in line with the standard of the Development Program.
Create and develop training materials and programs to meet the needs of the Front Office department.
Follow the Hotel policies, procedures and service standards.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Assist management in preparing and conducting performance reviews of hourly employees.
Other relevant tasks assigned by management
Manager Expectations:
Serve as a departmental role model by working alongside Front Office associates to perform technical or functional job duties.
Ensure knowledge of Concierge, AYS and Guest Relationu2019s operational procedures as well as reservation procedures and related systems.
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.
Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions, and provide input on possible improvements.
Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment.
Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
Acts independently to improve and increase skills and knowledge, demonstrate an awareness of personal strengths and areas for improvement and seek feedback from others on performance and modifies behavior as appropriate.
Prepare for sold out evenings, handle sold out situations.
Making decisions when dealing with guests and other departments and commit to a course of action.
Keeps up to date on available resources that can help to better serve customersu2019 needs and to improve organizational performance.
Shares learnings, innovations, and best practices with associates and is willing to learn from others.
Helps and supports associates in solving problems and accomplishing work objectives.
Approaches own work with a sense of urgency and purpose.
Allocates time and resources effectively when faced with competing demands.
Tries new approaches to overcome obstacles or to accomplish challenging objectives. Anticipate potential obstacles and develops contingency plans to overcome them.
Guest Relations:
Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Address guests' service needs in a professional, positive, and timely manner. Make a conscious effort to memorize guests from their previous stays and maintain relationships.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Actively listen and respond positively to guest questions, concerns, and requests using the LEARN model to resolve issues where needed. Follow up with any guest issues as associates make you aware of them.
Thank guests with genuine appreciation and provide a fond farewell.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Aid individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way etc).
Comply with quality assurance expectations and standards and ensure these standards are executed during all check ins/check outs. Monitor quality assurance standards and address accordingly.
To be familiar with all Hotel facilities and their times of operation as well as hotel events.
To deal with daily VIP arrivals, in-house and departure lists and to make sure all special services or requirements are offered in accordance with the VIPu2019s previous guest history and any special requests from the guest or their company.
All booking enquiries are handled in a professional manner and are used as a sales opportunity; to be aware of the Hotel availability and to input and amend reservations as required.
Supply guests with directions and information regarding property and local areas of interest.
Contact appropriate individual or department (e.g., Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
Receive, record, and relay messages accurately, completely, and legibly.
Answer, record, and process all guest calls, requests, questions, or concerns.
Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Accept and record wake-up call requests and deliver to appropriate department.
To offer demonstration of the room facilities, explaining the use of the telephone, mini-bar, hair dryer, a/c system, TV, safe if required.
Check-In/Check-Out:
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
To ascertain the guests means of payment and to obtain the appropriate credit card authorization or cash deposit for the required amount. Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
Set up accurate accounts for each guest upon check-in according to their requirements (i.e., share withs, separate room/tax/incidentals, comp).
Activate room keys using electronic key machine and reissue new room keys to guests as necessary by verifying guest identity.
Assign room according to guest request and preferences whenever possible.
Verify and adjust billing for guests.
Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
Accommodate requests for room changes when possible.
File guest paperwork or documentation.
Pre-register designated guests and prepare key packets.
Ensure rates match market codes and that any exceptions are documented and include an explanation.
Sell a room/accommodation to guests without reservations based on availability- To be familiar with the procedures for walk-ins and guests for whom no trace of bookings exists.
Communicate to appropriate staff that there are guests that are waiting for an available room.
Review requests for late check-outs and approve according to occupancy.
All opportunities are taken to both promote products to our customers and increase the customer base.
Marriott Bonvoy is promoted, and the guest is given an opportunity to enroll.
Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
Communication:
Speak to guests and co-workers using clear, appropriate, and professional language.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Aid coworkers, ensuring they understand their tasks.
Talk with and listen to other employees to effectively exchange information.
Liaise with other departments to ensure the guests experience is not compromised.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Reports/Recordkeeping:
Ensure the daily check list is complete.
Review shift logs/daily memo books and document pertinent information in logbooks.
Print contingency lists to have a record of all guests in case of emergency - Service is maintained when systems go wrong, complete u201cofflineu201d procedures are used.
Cash Handling:
Process all payment types such as room charges, cash, debit, or credit cards. All cash payments to be made in line with cash handing procedure.
Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Balance and drop receipts according to accounting specifications.
Obtain manual authorizations and follow all accounting procedures when computer system is down.
Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
Customer accounts are maintained.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
Training Delivery Manager – 13159
Posted today
Job Viewed
Job Description
Salary:
£To be confirmed on application (our client has asked for this not to be advertised).nLocation:
Hybrid - Induction onsite (London) potentially for 7-10 days, then hybrid. Office attendance 1-3 days per week, minimum, on site, as required for Business needs.nContracting Authority:
Government ClientnContract Length:
Until with high possibility of extensionnClearance:
SCnDesirable
Experience in adult learningnTop 3 essential skills/experience
Experience delivering trainingnStrong Communication/Interpersonal skillsnStakeholder ManagementnOur dedicated team would be pleased to discuss in more detail how we may be able to help
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Compliance Manager – Training, Policy and Governance
Posted 2 days ago
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Job Description
Role Title: Compliance Manager – Training, Policy and Governance
Reports to: Global Head of Regulatory Compliance
Location: London or Ireland / Hybrid
Job Type: Permanent
Who is EML
EML is a fast-moving, global fintech on a mission to make payments awesome — instant, secure, and seamless. We connect our customers to their customers, wherever Money is in Motion.
We’re not your traditional payments provider. As an issuer and processor, we deliver smart, flexible alternatives to banking — from reloadable to non-reloadable cards — all tailored to fit. We move fast, think big, and partner closely with our clients to make it happen.
Innovation is in our DNA. We’re built on collaboration, driven by curiosity, and focused on doing things better every day.
At EML, you won’t be asked to fit in — we’ll help you stand out.
The Team
The Risk & Compliance team at EML believes in rolling up their sleeves and getting things done. At EML, we don't subscribe to ivory tower compliance – the organisation seeks a hands-on leader who will engage across the organisation and understand the practical impacts and outcomes of their work.
The Risk & Compliance team at EML is divided into two overarching teams:
- Country Risk & Compliance – hold broad responsibilities within their countries/regions and where applicable hold designated titles (such as SMF or PCF designations). They are supported in the execution of their functions and activities by a global team of specialists but maintain ultimate decision-making authority and control via oversight of all parts of programmes and activities that impact on their country/region.
- Global Risk & Compliance – narrowly focussed specific functions or areas, providing deep subject matter expertise, framework design and execution support and standardisation across the group in the areas of Regulatory Compliance, Risk Management and Strategy, Testing and Assurance, Regulatory Engagement and Reporting, and Privacy and Consumer Protection.
The Compliance Manager – Training, Policy and Governance is a global specialist role, operating and coordinating across multiple jurisdictions and entities to ensure a consistent and high-quality approach to compliance governance, frameworks, and team capability development.
The Role
We are looking for a driven and detail-oriented individual to lead the development, implementation, and ongoing enhancement of our compliance training, policy, and governance frameworks. Based in Ireland or London, this is a strategic role that supports the effectiveness and maturity of EML’s compliance programmes globally.
You will help build and maintain core elements of our global compliance operating model, including policy management, governance routines, reporting standards, and training
frameworks that ensure regulatory requirements and company values are embedded across all regions and functions.
What You’ll Do
Policy and Framework Development
• Maintain a centralised library of global compliance policies, standards, and procedures.
• Lead policy lifecycle management, including drafting, consultation, approval, publishing, and periodic review.
• Coordinate alignment between global and local policies to ensure regulatory obligations and business needs are addressed; drive policy harmonisation across regions while respecting local regulatory requirements and cultural differences.
• Develop guidance materials, templates, and toolkits to support the implementation of compliance frameworks.
•Maintain a compliance policy and framework roadmap, tracking updates and emerging needs across jurisdictions.
• Maintain centralised compliance documentation and knowledge management systems.
• Support compliance quality assurance, document control, and internal audit readiness.
• Oversee document retention and version control across global compliance artefacts.
Compliance Training and Capability Building
• Design and deliver global compliance training programmes to ensure understanding of regulatory responsibilities and ethical conduct; drive training harmonisation across regions while respecting local regulatory requirements and cultural differences
• Develop standardized training curricula and materials for consistent delivery across all regions and time zones.
• Develop onboarding modules for new joiners, tailored training for specific roles, and annual compliance refresher programmes.
• Coordinate regulatory and thematic training requirements for all jurisdictions (e.g., AML, Privacy, Consumer Protection).
• Track and report on training completion, effectiveness, and ongoing needs.
• Lead implementation and maintenance of training technologies including learning management systems and digital platforms.
• Lead training needs analysis and capability assessment activities to identify training gaps and requirements.
Regulatory Change and Compliance Operating Model
• Coordinate compliance input to risk and audit committees, business governance forums, and board-level updates.
• Develop standardised governance reporting packs, dashboards, and oversight metrics for internal and external stakeholders.
• Coordinate updates to policies and procedures in response to regulatory change.
• Coordinate regular policy review cycles and update processes based on regulatory changes and business developments.
• Develop compliance culture and awareness programs to foster strong compliance mindset across the organisation.
• Lead compliance communication campaigns and awareness initiatives.
Stakeholder Engagement
• Collaborate with Legal, Risk, People, Operations, and Technology teams to support policy development, training delivery, and governance activities.
• Partner with compliance colleagues globally to ensure consistent execution and alignment with local regulatory expectations.
• Support internal communications and awareness campaigns on key compliance topics.
• Engage with business units, regional teams, and functional areas to understand training and policy needs.
• Coordinate with Legal, Risk Management, and other control functions on policy and training alignment.
• Support executive and board communication on training and policy governance matters.
What You’ll Bring
• Compliance Experience: Significant experience in a previous compliance training, policy management, or governance role. Proven track record of developing and coordinating large-scale training programs across multiple jurisdictions. Ability to translate complex regulatory requirements into practical training and policy solutions.
• Environment: Demonstrable experience in global, matrixed environments, including coordinating across time zones, cultures, and reporting lines; preferably in a payments or fintech environment.
• Knowledge: Strong understanding of compliance frameworks, training development, and governance practices. Understanding of adult learning principles and training effectiveness methodologies. Professional certifications such as from the International Compliance Association (ICA), or other relevant credentials preferred.
• Technical: Organisational and documentation skills, with experience maintaining policy and procedural libraries. Exceptional writing skills are a must! Experience with learning management systems and training platforms. Advanced experience with governance and workflow management tools and automation of routine workflows. Project management skills with experience leading cross-functional initiatives preferred. Proficiency in training content development tools and authoring systems.
• Team: Excellent verbal and written communication, with the ability to simplify complex compliance topics for broad audiences. Capable of working with senior leaders across business and risk domains.
What’s in it for You
- Recharge and Give Back : 25 days annual leave, 2 volunteering days, your birthday off – plus 5 extra ‘Take5’ days when you’ve used your core leave!
- Global Opportunities : Collaborate across Australia, the UK, North America, and Europe – with secondment opportunities available.
- Work Your Way : Hybrid working that fits your lifestyle and empowers smarter working.
- Family First : Enhanced family leave options with 12-weeks full pay for Primary Caregivers, and 4-weeks full pay for Secondary Caregivers.
- Invest in You : We cover your professional memberships and offer a competitive pension scheme*.
- Wellbeing Matters : Private medical insurance, long-term illness cover, and life assurance.
- Perks & Rewards : Short-term bonus scheme*, Cycle2Work, 24/7 Employee Assistance Programme, and exclusive discounts via Spectrum.Life’s BenefitsHub.
*Some benefits are subject to eligibility criteria.
Company Culture and Values
At EML, we move fast, think big, and build smart. We’re a fintech that thrives on fresh ideas, bold thinking, and getting things done — together.
We’re powered by four values that keep us focused, fast, and fearless:
- One Team – We back each other, move as one, and win together.
- Openness – We share ideas, speak up, and stay curious.
- Awesomeness – We bring the spark — bold thinking, great energy, and pride in what we do.
- Simplicity – We cut through the noise and focus on what matters.