What Jobs are available for Community Manager in the United Kingdom?

About the Role

Spud Gun Studios is an independent animation company with big ambitions and a track record to back them up. We run Mashed, one of the UK’s biggest and boldest animation channels, with over 7 million followers and billions of views. And we are just getting started.

We are looking for someone full time to help take our audience engagement to the next level. Most of your time will be spent on Mashed, growing our fanbase, deepening our connection with the community and turning casual viewers into Mashed+ members. But this role is bigger than just one channel.

We are building new shows, launching new brands and expanding our membership offering. We need someone who is excited to grow with us.

You do not need loads of experience. You just need smart ideas, fresh energy and a genuine love of animation, gaming and online culture. If you know how to connect with people and want to help shape the future of digital fandom, we want to hear from you.

What You Will Be Doing

• Grow the Mashed audience across YouTube, Shorts, TikTok, Instagram and beyond
• Start conversations and engage directly with fans through comments, community posts, Discord, livestreams, polls and more
• Drive Mashed+ subscriptions by building smart, creative funnels that turn fans into paid supporters
• Help launch and promote new shows and channels, working with the wider Spud Gun Studios team to reach new audiences
• Support the rollout of merch campaigns and product drops by creating hype and content that connects
• Work with writers, editors and animators to surface fan favourite moments and tease what is coming next
• Use data to track what is working, what is not and where we should go next

What We Are Looking For

• A natural communicator who knows how to grab attention and keep people engaged
• Experience in audience development, social media, community building or a similar area
• Someone with a basic understanding of video editing and subtitling to clip up content
• A solid understanding of YouTube, fandoms and how digital communities work
• A passion for animation, gaming and online culture
• Strong instincts for what gets people to watch, share and support
• Comfortable using YouTube Studio and basic analytics tools
• Bonus if you have experience with Discord, Patreon, YouTube Memberships or campaign-based marketing

What You Get

• Salary of £28,000 to £32,000 depending on experience
• One year contract with potential to extend
• 25 days holiday plus bank holidays
• Hybrid or remote working options (UK based)
• The chance to help shape the future of a leading UK animation brand

Application Deadline:
19 September 2025

Department:
Sales & Marketing

Location:
Manchester

Description
About CTI
Join 150+ strategists and specialists who refuse to settle, creating bold digital experiences for ambitious brands since 2004. We're a full-service digital agency delivering strategic consultancy, web development, and digital marketing to drive demand online. Using over two decades of industry experience, we provide next-gen solutions as part of lasting partnerships with hundreds of clients from Chester Zoo and Zip World to Balfour Beatty and Mind.

What makes us different

• We break new ground
  . You'll work on innovative projects using the latest technologies before they hit the mainstream. We celebrate calculated risks and learn fast from every experiment.
• We get stuck in together.
  Genuine collaboration across all departments. Your ideas matter here, regardless of your role or how long you've been with us.
• We stay curious.
  Continuous learning is essential. You'll have dedicated time and budget for development, working alongside industry experts who are genuinely invested in your success.
• We own it.
  Full accountability and autonomy over your work means you'll build client relationships, see real-world impact, and be recognised when you go the extra mile.

You'll be part of our Marketing team, which sits at the core of business development at CTI. We blend strategic thinking with technical execution to craft powerful, immersive, and innovative experiences that help us win new work and deliver cutting-edge solutions to our clients. You'll collaborate closely with our Head of Marketing, Sales and Client Services teams to build meaningful connections with our audience and position CTI as a thought leader in the digital space.

What you'll be doing
As the Content & Community Manager at CTI, you'll drive our brand narrative and community engagement across multiple touchpoints. Working closely with our Head of Marketing, you'll craft compelling content that ladders back to our business objectives, builds meaningful connections with our audience, and positions CTI as a thought leader in the digital space.

• Strategic content creation
• Own and execute the agency's content calendar, ensuring alignment with business objectives and client acquisition and retention goals.
• Develop and maintain compelling website content that positions the agency as the go-to expert in our specialty areas.
• Think strategically about every content piece—connecting blogs, case studies, and social posts directly to revenue outcomes and agency positioning.
• Stay ahead of industry trends, competitor movements, and emerging platforms to identify opportunities.
• Leverage AI tools to enhance content ideation, research, and optimisation while maintaining a human touch.
• Internal & external collaboration
• Work closely with wider teams to extract compelling stories from client work.
• Partner with the sales team and key knowledge experts on personal branding and employee advocacy programmes, elevating individual team members as industry thought leaders.
• Manage external suppliers (design freelancers, PR consultants, videographers) to deliver engaging content.
• Multi-channel community building
• Manage and grow the agency's presence across key digital channels (LinkedIn, website, email newsletters).
• Plan, create, and publish compelling content across multiple formats—e.g., transforming one client success story into blog posts, LinkedIn thought leadership, case studies, video scripts, and email campaigns.
• Capture photos and videos at events to create engaging social content and build our event storytelling.
• Support with events, awards submissions, speaking opportunities, and other reputation-building initiatives.

What experience you need to be successful
To thrive in this role, you'll need a strategic mindset and a creative spirit, backed by a passion for building communities and driving business growth through content.

• Strong B2B content marketing experience, ideally within an agency or professional services environment.
• Proven track record of creating engaging content across multiple formats (written, visual, video) and channels.
• Strong writing and editing skills with experience in long-form content creation (blog posts, case studies, whitepapers).
• Experience managing social media channels, particularly LinkedIn for B2B audiences.
• Familiarity with content management systems, social media scheduling tools, and basic SEO principles.
• Understanding of content analytics and the ability to measure content performance and engagement.
• Experience working with creative teams and external suppliers (designers, videographers, freelancers).
• Strong project management skills with the ability to juggle multiple content projects and deadlines.
• Collaborative mindset with experience extracting stories and insights from technical teams.
• Interest in emerging content trends and AI applications for content creation.

What sets you apart

• You think strategically about content—understanding how each piece drives goals, client acquisition, and agency positioning.
• You're a multi-format storyteller, able to take one core story (like a successful client project) and adapt it across blog posts, LinkedIn content, case studies, video scripts, and email campaigns.
• You use AI to augment your content creation, not replace your creativity.
• You are proactive, able to manage priorities, and meet deadlines.
• You have a curious mindset with a hunger to learn and excitement about testing new ideas.
• You're creative, but not afraid of digging into the data to prove what works

We're challenging the 'Gender Confidence Gap,' which suggests that individuals will only apply for a job if they meet 100% of the criteria. Some of our best hires didn't check every box in the role description, so if you were about to rule yourself out, we still encourage you to apply. Learn more about our commitment to equality, diversity, and inclusion on our careers site.
What's in it for you?
28 days annual leave, in addition to the bank holidays

Enhanced parental leave

Enhanced pension scheme (8% total)

Hybrid-working - we're in the office twice a week

Workplace nursery scheme

Health cash plan

Life insurance 2x annual salary

Cycle-to-work scheme

Flexible working hours

Employee well-being and mental health programme

Relaxed working environments - office dogs welcome

Company socials and lots of fun

Talent Community Manager

We’re looking for a proactive and detail-oriented Talent Community Manager to join our team supporting one of our strategic clients. This role is ideal for someone with a passion for talent engagement, data accuracy, and community building. You’ll be the engine behind our dedicated recruitment team ensuring we have a ready-to-go pool of skilled professionals as well as proactively sourcing in demand talent.

Key Responsibilities

• Maintain, grow & nurture the contractor community in line with client growth metrics in line with Experis & clients strategy.
• Ensure accurate and up-to-date contractor profiles, including skills, availability, and preferences.
• Segment and manage talent pools aligned to business needs.
• Proactively source and engage candidates, including former associates, for future opportunities.
• Conduct reference checks and add validated candidates to relevant talent pools.
• Support redeployment strategies by identifying and engaging with associates.
• Work closely with the Team Lead to deliver high-quality shortlists for open roles.
• Partner with recruiters and account managers to align talent pools with upcoming demand.
• Ensure data integrity and consistency across internal platform.
• Track and report on talent pool metrics, engagement levels, and conversion rates.
• Maintain coding standards and process compliance within the CRM.
• Generate a minimum of 10 qualified leads per month from the contractor community.
• Maintain and improve Net Promoter Score, aiming to exceed the industry standard of 34 through exceptional candidate engagement and experience.

What We’re Looking For

• Previous research and talent pool management experience.
• Experience working in the recruitment industry.
• Strong attention to detail and a methodical approach to tasks.
• Good communication and organisational skills.
• Comfortable using digital tools and learning new systems.
• A proactive mindset with the ability to work independently and as part of a team.
• Detail-oriented with a passion for data accuracy and process improvement.

Why Join Us?

• Be part of a high-impact team supporting a global client.
• Hybrid working model with flexibility.
• Access to training and development in recruitment tech and talent engagement.
• Opportunity to shape and grow a strategic talent community.

At ManpowerGroup we’re a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender,

ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we’re happy to talk about flexible working.

• Develop and implement community engagement strategies to increase participation and foster a sense of belonging.
• Actively monitor and moderate online forums, social media groups, and other community channels.
• Respond to community inquiries, feedback, and concerns in a timely and professional manner.
• Organize and facilitate online events, discussions, and Q&A sessions.
• Identify and empower community advocates and super-users.
• Gather community feedback and insights to inform product development and service improvements.
• Create engaging content, including posts, announcements, and articles, to keep the community informed and involved.
• Track and report on key community metrics, such as engagement rates, sentiment, and growth.
• Collaborate with marketing, support, and product teams to ensure a cohesive community experience.

• Proven experience in community management, social media management, or a related role.
• Excellent written and verbal communication skills, with a talent for crafting engaging content.
• Demonstrated ability to build rapport and foster positive relationships with diverse groups of people.
• Experience with community management platforms and social media analytics tools.
• Strong understanding of online community dynamics and moderation best practices.
• Empathy, patience, and a genuine passion for helping others.
• Ability to work independently and manage time effectively in a remote setting.
• Bachelor's degree in Communications, Marketing, Sociology, or a related field, or equivalent experience.

Talent Community Manager

We’re looking for a proactive and detail-oriented Talent Community Manager to join our team supporting one of our strategic clients. This role is ideal for someone with a passion for talent engagement, data accuracy, and community building. You’ll be the engine behind our dedicated recruitment team ensuring we have a ready-to-go pool of skilled professionals as well as proactively sourcing in demand talent.

Key Responsibilities

• Maintain, grow & nurture the contractor community in line with client growth metrics in line with Experis & clients strategy.
• Ensure accurate and up-to-date contractor profiles, including skills, availability, and preferences.
• Segment and manage talent pools aligned to business needs.
• Proactively source and engage candidates, including former associates, for future opportunities.
• Conduct reference checks and add validated candidates to relevant talent pools.
• Support redeployment strategies by identifying and engaging with associates.
• Work closely with the Team Lead to deliver high-quality shortlists for open roles.
• Partner with recruiters and account managers to align talent pools with upcoming demand.
• Ensure data integrity and consistency across internal platform.
• Track and report on talent pool metrics, engagement levels, and conversion rates.
• Maintain coding standards and process compliance within the CRM.
• Generate a minimum of 10 qualified leads per month from the contractor community.
• Maintain and improve Net Promoter Score, aiming to exceed the industry standard of 34 through exceptional candidate engagement and experience.

What We’re Looking For

• Previous research and talent pool management experience.
• Experience working in the recruitment industry.
• Strong attention to detail and a methodical approach to tasks.
• Good communication and organisational skills.
• Comfortable using digital tools and learning new systems.
• A proactive mindset with the ability to work independently and as part of a team.
• Detail-oriented with a passion for data accuracy and process improvement.

Why Join Us?

• Be part of a high-impact team supporting a global client.
• Hybrid working model with flexibility.
• Access to training and development in recruitment tech and talent engagement.
• Opportunity to shape and grow a strategic talent community.

At ManpowerGroup we’re a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender,

ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we’re happy to talk about flexible working.

About Nexus Mods

Established in 2001, Nexus Mods is the largest video game modding platform on the internet—a household name in the PC gaming ecosystem.

• 65M+ registered members
• 750K+ mods for 3,500+ games
• 18B+ mod downloads

We’re currently focused on product modernisation, driving growth and building infrastructure for the next 10 years of community-powered modding.

Our Role: 

We’re seeking a Moderation Community Manager to help keep our community safe, welcoming, and creator-friendly at a global scale. You’ll be directly responsible for the moderation of the site, communicating clearly with users, applying our policies consistently, leading initiatives, mentoring your peers and looking at ways to drive improvement. 

You’ll collaborate with Volunteers, Support, Product, and Engineering to improve processes, identify potential issues, lead initiatives that reduce toxicity, promote positive interactions, ensure that our community standards are consistently upheld across the site and deliver a great experience for mod authors and players. 

This role is ideal for someone with deep experience in online safety and moderation, exceptional judgment, and a strong understanding of player behaviour and digital community dynamics. 

The shift schedule will be: Sundays to Wednesdays

The salary for this position is: £35,000 to £45,000 (depending on experience).

Responsibilities: 

Community: 

• Own the development and refinement of community guidelines, moderation policies, enforcement frameworks.
• Apply community guidelines and policy consistently, documenting clear decisions and supporting evidence. 
• Handle user-facing comms for sensitive issues (harassment, impersonation, IP disputes) professionally and in accordance with company policy and guidelines. 
• Identify emerging risks around major game launches, cultural flashpoints, or feature changes, and flag them early with proposed mitigations. 

Moderation Operations:

• Work through moderation queues: prioritising, triaging, actioning, and resolving cases with accurate notes and audit trails. 
• Manage, monitor and aid volunteer moderators in helping us maintain high standards of moderation across the site. 
• Be a trusted voice in sensitive player communications, particularly around bans, appeals, or broader community concerns. 
• Follow escalation paths for complex or high-impact cases.
• Track key operational metrics (queue health, SLA attainment, appeal outcomes) and propose iterative process improvements. 
• Contribute to and maintain clear SOPs, playbooks, and both internal and external documentation. 

Collaboration & Communication:

• Provide mentorship and guidance to other Community Managers and Customer Support Specialists. 
• Partner with Support on edge cases and user education; contribute to FAQs and help-centre wording.
• Lead incident management and escalation workflows for community crisis or high risk events (spam waves, brigading) and help create possible improvements.

Requirements

• Proven experience in online moderation, community management or trust & safety (UGC or gaming community preferred); you must be comfortable reviewing sensitive content. 

• Deep knowledge of high-volume community platforms or forums, and moderation tooling. 
• Proven track record of developing and enforcing community or content policies at scale. 
• Excellent communication, conflict resolution, and cross-functional leadership skills. 
• Ability to handle sensitive, high-pressure situations with discretion and care. 
• Familiarity with regulatory considerations (GDPR, COPPA, OSA) and online harm prevention best practices. 
• Familiarity of gaming/modding culture, IP considerations, and ensuring legal compliance. 
• Experience training and mentoring moderators and volunteers. 

Benefits

• This position can be remote within the UK or based in our offices in Exeter, UK.

• We are unable to sponsor international visas.
• We work a 4-day week of 32 hours, with no reduction in pay.
• An allowance of 25 Euros each month to spend on video games (anything required for work is bought by the business!).
• Employee Assistance Programme.
• Private BUPA healthcare for you and your family.
• A very flexible training budget.
• Regular social events throughout the year. Participation is optional!

Diversity and Inclusion

We celebrate diversity and want you to bring your whole self to work.

Supporting an incredible community of tens of millions of users, we thrive on engaging as many views as possible to improve our platform. We see no reason why our culture should be any different.

• Develop and implement a comprehensive social media strategy aligned with business objectives.
• Manage and oversee all company social media accounts (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok, Pinterest).
• Create, curate, and schedule engaging, high-quality content (text, image, video) across all platforms.
• Build and nurture online communities, actively engaging with followers, responding to comments and messages in a timely and brand-appropriate manner.
• Monitor social media trends, tools, and applications, and apply that knowledge to increase the effectiveness of social media efforts.
• Develop and manage social media advertising campaigns, including budget allocation, targeting, and performance tracking.
• Analyze social media performance metrics (reach, engagement, conversions), providing regular reports with insights and recommendations.
• Collaborate with marketing, PR, and customer service teams to ensure brand consistency and integrated campaign execution.
• Identify and engage with influencers and brand advocates to amplify reach and credibility.
• Develop crisis communication plans for social media and manage online reputation.
• Stay updated on the latest social media best practices, algorithms, and emerging platforms.

• Proven experience (5+ years) as a Social Media Manager or in a similar role, with a strong portfolio of successful campaigns.
• Demonstrable experience in managing and growing online communities.
• Expertise in social media management tools (e.g., Hootsuite, Buffer, Sprout Social) and analytics platforms.
• Excellent content creation skills, including copywriting, basic graphic design, and video editing.
• Strong understanding of social media advertising principles and platforms.
• Exceptional written and verbal communication skills, with a keen eye for detail.
• Ability to work effectively in a hybrid environment, balancing remote collaboration with some on-site presence.
• Strategic thinker with strong analytical and problem-solving abilities.
• Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
• Experience in e-commerce or direct-to-consumer brands is a plus.