204 Crm jobs in the United Kingdom

• Develop and implement comprehensive CRM marketing strategies to enhance customer retention and engagement.
• Design, execute, and optimise multi-channel CRM campaigns (email, SMS, push notifications, etc.).
• Utilise customer data to segment audiences, identify trends, and personalise communications.
• Manage and optimise the CRM platform to ensure effective data management and campaign execution.
• Collaborate with data analytics teams to generate insights and inform marketing decisions.
• Analyse campaign performance, track KPIs, and provide regular reports with actionable recommendations.
• Develop and manage customer loyalty programs and initiatives.
• Oversee A/B testing of campaign elements to improve effectiveness.
• Ensure compliance with data privacy regulations (e.g., GDPR).
• Work closely with marketing, sales, and product teams to align CRM efforts.

• Proven experience in CRM marketing or a related role.
• In-depth knowledge of CRM platforms and marketing automation tools.
• Strong understanding of customer segmentation, lifecycle marketing, and loyalty programs.
• Excellent analytical skills with the ability to interpret data and derive insights.
• Proficiency in email marketing best practices and deliverability.
• Experience with A/B testing and campaign optimisation techniques.
• Strong project management and organisational skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Bachelor's degree in Marketing, Business Administration, or a related field.

ABOUT DROOL

DROOL is a fast-growing e-commerce startup that’s on a mission to become the world’s most progressive destination for discovering and shopping unique contemporary art prints. Having grown profitably, we’re now backed by a US VC that has considerable domain expertise scaling startups like Ruggable, Dr Squatch and Fabletics into e-commerce powerhouses. 

ROLE SUMMARY

We’re looking for a commercially-minded, technically capable Senior CRM Specialist to own the customer lifecycle across data capture, acquisition, retention, and reactivation during our peak Black Friday/holiday period. You’ll use data-driven insights to deliver impactful multi-channel campaigns (email, SMS) that drive growth for our fast-scaling e-commerce brand.

If you thrive in fast-paced, high-impact environments and want to shape the customer journey end-to-end, this role is for you.

This 3-4 month fixed-term opportunity will work on a hybrid basis from our office in Shoreditch, London. For the right candidate, we are open to the opportunity of this becoming a full-time permanent role.

RESPONSIBILITIES:

New Customer Acquisition

• Build strong, best-in-class campaign journeys that convert sign-ups into first-time buyers.
• Test messaging, offers, and creative to maximise conversion from acquisition channels.
• Ensure alignment with growth and paid media teams to close the loop between ads and CRM touchpoints.

Customer Retention

• Develop lifecycle journeys that increase repeat purchase and strengthen customer loyalty.
• Leverage behavioural and transactional data to test personalisation (segmentation, product recommendations etc).
• Align campaigns with trading calendars, product drops, and seasonal moments.
• Write on-brand, engaging copy that deepens customer connection.

Lapsed Customer Reactivation

• Create win-back campaigns tailored to churned or inactive segments.
• Test incentives, messaging, and channels to re-engage lapsed customers.
• Monitor reactivation performance and feed insights back into lifecycle strategy

Data Capture (Sign-up forms & quizzes)

• Constantly rethink, test and optimise sign-up flows, quizzes, and other data capture tools to grow the CRM database.
• Implement progressive profiling to enrich customer data and enable more personalised messaging.
• Monitor data quality and compliance (GDPR/CCPA).

CORE RESPONSIBILITIES (across lifecycle)

• Deliver multi-channel CRM campaigns (e.g. product drops, seasonal sale campaigns, new product launches etc) end-to-end, from planning and segmentation, to build and reporting.
• Build and optimise automated journeys using decision splits, delays, entry/exit criteria, and dynamic content.
• Run robust testing (e.g., A/B, hold-outs, incrementality, etc.) to improve opens, clicks, conversions, and revenue contribution.
• Translate campaign performance into actionable insights for cross-functional teams.
• Work cross-functionally to inform the testing roadmap (e.g. using paid traffic insights to inform popups or flows)

Requirements

• 2+ years in CRM, retention marketing, or lifecycle management, within e-commerce brands.
• Hands-on experience with leading CRM platforms (e.g. Klaviyo).
• Strong commercial acumen with a track record of driving measurable revenue.
• Data-driven mindset: comfortable with segmentation, reporting, and experimentation.
• Creative eye for compelling copy and customer-first communication.
• Collaborative approach, able to work closely with growth/marketing and data teams.

Benefits

• Competitive salary
• Work from home opportunities
• 25 days holiday + bank holidays (pro rata to the duration of the contract)
• 50-75% employee discount

• Location: Warrington HQ (Office-based, Flexible Hours)
• Salary: £26,000 to £30,000 pro-rata
• Pension, Healthcare, Birthday Off, Xmas Shutdown
• Working Hours: Flexible - 4 or 5 days per week (e.g 9:00am–3:00pm or alternative hours to suit personal commitments)

Are you looking for a rewarding part-time role that allows you to balance work and personal life? Mercury Hampton, a leading and award-winning talent consultancy, is seeking a committed Sales & Marketing Co-Ordinator (CRM Specialist) to become the vital link between our operations, marketing, and business development teams.

About Mercury Hampton

Mercury Hampton specialises in international executive search, talent acquisition, and performance transformation across technical, engineering, and sales sectors. Joining us means becoming part of an innovative, supportive company that invests in your development and success.

Key Responsibilities

• Uploading and managing client information within our CRM system
• Sending out marketing collateral such as emails, brochures, and LinkedIn messages
• Generating reports for the sales team, enabling effective follow-up and appointment setting
• Acting as the initial point of contact for clients, primarily through written communications
• No cold calling or proactive direct sales - your focus is ensuring smooth introductory outreach and process support

About You

• Previous experience using CRM systems is essential
• Strong written and verbal communication skills, with confidence in presenting information
• Commercial awareness and attention to detail
• Organised, proactive, and able to independently manage your workload
• A team player, contributing to a collaborative, customer-focused culture
• Comfortable working in our Warrington HQ (this is a fully office-based role)

What We Offer

• Competitive pro-rata salary with part-time hours
• Fully flexible working arrangements to suit your lifestyle
• Supportive, award-winning company culture with ongoing training and development
• The opportunity to work with major accounts in a leading global consultancy

If you’re seeking a dynamic, flexible role where you can make a real impact, please send your CV and a brief covering letter to chris.hickey(at )mercuryhampton.com

• Dynamics 365 CRM expertise - proven experience supporting and administering D365 CRM, including case management, workflows, reporting, and security roles
• Power Platform knowledge - hands-on experience with Power Automate, Power Apps, and Dataverse.
• Microsoft 365 integrations - familiarity with Outlook, Teams, and SharePoint to enhance collaboration.
• Problem-solving & troubleshooting - strong analytical skills to identify, diagnose, and resolve issues effectively
• Documentation & communication - ability to produce clear user guides, troubleshooting resources, and communicate with clients professionally across multiple channels.
• Data security & compliance - understanding of role-based access and safeguarding client data.
• Service mindset - organised, detail-focused, and committed to delivering high-quality client support.
  

Your new role
Acting as the D365 SME you will lead the design, development, customisation, and implementation of Microsoft Dynamics 365 solutions (primarily CRM but likely to include other modules in the future).
Mentor, guide, and support two D365 developers, helping them grow their technical and professional skills.

You will be in the office in central Birmingham 2-3 days a week.

Responsibilities will include: Lead on the full development lifecycle and responsible for the team's design, coding, testing and documentation of large, complex or mission-critical applications in a cloud-first environment using Dynamics and Power Apps in MS Azure.
Day-to-day line management activities such as 1-2-1s and development of IDPs
Configuration and customisation of Dataverse / Dynamics entities and forms
Development of PowerApps integrations with other Azure components such as Logic Apps, Azure Service Bus and Azure Functions
Supporting upgrades and maintenance of the PowerApps platform
Identify and manage problems, incidents, risks and issues
Build automated tests to support our continuous deployment environments
Understanding yourself to be a leader (and the impact of your behaviour on others in a project team focused on results)
Work alongside the IT Enterprise Development Manager to support staff, provide guidance and facilitate issue resolution on a day-to-day basis.
Collaborate with Product Owners, Business Analysts, and stakeholders to understand business requirements and translate them into technical solutions.
Plan and prioritise team workload to ensure timely delivery of development work across multiple projects or features.
Drive Agile or DevOps practices within the team.
Chair daily stand-ups, regular demos, retrospectives etc
Ensure seamless integration of D365 with other enterprise systems and third-party applications.
Oversee maintenance and enhancement of existing customisations and plug-ins.
Produce and maintain technical documentation, solution designs, and deployment guides.
Ensure compliance with data security, governance, and quality assurance standards

What you'll need to succeed
Proven experience as a Dynamics 365 Developer.
Strong knowledge of Microsoft Dynamics 365 modules such as CRM
Proficient in C#, .NET, Power Platform (Power Apps, Power Automate), and JavaScript.
Experience with Azure DevOps, Git, or similar CI/CD tools.
Demonstrated ability to lead or mentor other developers in a team environment.
Solid understanding of software development lifecycle (SDLC) and Agile methodologies.
Strong problem-solving skills and ability to communicate clearly with both technical and non-technical stakeholders.

What you'll get in return
Competitive salary
27 days' holiday plus bank holidays
Flexi time
Excellent pension contributions
Buy/Sell annual leave
Staff discounts, including discounted gym membership

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new role
Acting as the D365 SME you will lead the design, development, customisation, and implementation of Microsoft Dynamics 365 solutions (primarily CRM but likely to include other modules in the future).
Mentor, guide, and support two D365 developers, helping them grow their technical and professional skills.

You will be in the office in central Birmingham 2-3 days a week.

Responsibilities will include: Lead on the full development lifecycle and responsible for the team's design, coding, testing and documentation of large, complex or mission-critical applications in a cloud-first environment using Dynamics and Power Apps in MS Azure.
Day-to-day line management activities such as 1-2-1s and development of IDPs
Configuration and customisation of Dataverse / Dynamics entities and forms
Development of PowerApps integrations with other Azure components such as Logic Apps, Azure Service Bus and Azure Functions
Supporting upgrades and maintenance of the PowerApps platform
Identify and manage problems, incidents, risks and issues
Build automated tests to support our continuous deployment environments
Understanding yourself to be a leader (and the impact of your behaviour on others in a project team focused on results)
Work alongside the IT Enterprise Development Manager to support staff, provide guidance and facilitate issue resolution on a day-to-day basis.
Collaborate with Product Owners, Business Analysts, and stakeholders to understand business requirements and translate them into technical solutions.
Plan and prioritise team workload to ensure timely delivery of development work across multiple projects or features.
Drive Agile or DevOps practices within the team.
Chair daily stand-ups, regular demos, retrospectives etc
Ensure seamless integration of D365 with other enterprise systems and third-party applications.
Oversee maintenance and enhancement of existing customisations and plug-ins.
Produce and maintain technical documentation, solution designs, and deployment guides.
Ensure compliance with data security, governance, and quality assurance standards

What you'll need to succeed
Proven experience as a Dynamics 365 Developer.
Strong knowledge of Microsoft Dynamics 365 modules such as CRM
Proficient in C#, .NET, Power Platform (Power Apps, Power Automate), and JavaScript.
Experience with Azure DevOps, Git, or similar CI/CD tools.
Demonstrated ability to lead or mentor other developers in a team environment.
Solid understanding of software development lifecycle (SDLC) and Agile methodologies.
Strong problem-solving skills and ability to communicate clearly with both technical and non-technical stakeholders.

What you'll get in return
Competitive salary
27 days' holiday plus bank holidays
Flexi time
Excellent pension contributions
Buy/Sell annual leave
Staff discounts, including discounted gym membership

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

CRM Business Analyst (Microsoft Dynamics)

Salary: Up to £50,000

Location: Hybrid (City of London) – 3 days in-office

Industry - Membership Organisation

Join a purpose-driven organisation transforming its CRM strategy

Our client is a respected, membership professional body with 100+ years of heritage in supporting business professionals.

They’re on a mission to elevate how data, systems, and technology drive decision-making across their organisation. Following a major Dynamics 365 implementation, they’re now looking for a hands-on CRM Business Analyst to help unify data, optimise processes, and empower teams through better use of systems.

With influence across multiple departments and leadership visibility, this is an ideal role for someone who enjoys ownership, variety, and driving tangible improvements in a mission-led environment.