1207 Customer Service jobs in Essex

Customer Service Advisor- Be the customer's first point of contact and work with a great hire desk team. Join a leading provider of plant and tool hire to the construction and civil engineering sectors to work at their office local to Billericay.

Benefits for the Customer Service Advisor:

• Basic salary of up to £30k! 
• No weekend work!
• 25 days holiday plus bank holidays 
• Pension Scheme
• Company bonus scheme
• Free on-site Parking!
• Company health benefit scheme

Responsibilities of the Customer Service Advisor:

• Dealing with customer enquiries 
• Organising on/off hires of equipment 
• Providing quotations and prices 
• Build and maintain strong relationships with customers 
• Keep the system and records updated on the status of equipment 

The Customer Service Advisor may have experience within hire, rental, builders merchants, plumbing or timber merchants, construction, engineering or related sectors. 

You may have worked as a customer service advisor, order processor, Hire Controller, Service Controller, Service administrator or similar. 

Hit the APPLY button now to be considered or find out more information about this Customer Service Advisor role by calling Gina on (phone number removed) or (url removed)

Temporary Customer Service Administrator - Chelmsford Outskirts - 12.21ph

We're working with a client based on the outskirts of Chelmsford who is looking for a Temporary Customer Service Administrator to join their young, dynamic team. This is a full-time role, working Monday to Friday, 8:00am - 5:00pm, starting ASAP and continuing through until Christmas.

Due to the location, you must be a driver , as the site is not accessible via public transport.

• Handling incoming calls and email enquiries from customers
• Providing administrative support across departments
• Updating internal databases and Excel spreadsheets
• Drafting letters and monitoring ticket responses
• Assisting colleagues with day-to-day office tasks

• Has previous customer service or administrative experience
• Communicates confidently both over the phone and in writing
• Maintains high levels of accuracy and attention to detail
• Works well under pressure and thrives in a busy environment

If this sounds like the right role for you, please apply with your CV and Laura will be in touch. #officejobs

Customer Service Coordinator required to join a growing and established new build, new homes organisation. Hours of work will be Monday - Friday, 8.30am - 5.30pm. Yearly salary is between 31,000 - 33,000 .

Duties:

• Breakdown issues reported into specific defects
• Produce relevant remedial work instructions
• Keep purchasers regularly updated regarding the progress of individual issues
• Deal with all administrative functions as directed by other team members
• Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressure

Benefits:

• 31,000 - 33,000 per annum
• Parking
• 25 days holiday plus bank holidays
• Life Insurance
• Death in service
• Pension

Experience required:

• Previous new build, new homes customer care, housing, social housing experience
• Ability to multi-task and remain calm under pressure
• Excellent communication skills, both verbal and written
• Good eye for detail
• Excellent empathy and professionalism but also able to be assertive

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our web.

Customer Service Administrator
28,500 per annum
Braintree, Essex
Monday-Friday, 9am-5pm, 35 hours

Please note, you must drive and have access to a vehicle due to location

Are you passionate about making a difference? Do you have a knack for providing empathetic support to vulnerable individuals? Our client is currently seeking a Customer Service Administrator to join their team on a permanent basis. This is a fantastic opportunity to contribute to the well-being of people.

As a Customer Service Administrator, you will play a crucial role in supporting emotionally sensitive individuals through telephone and face-to-face advice. This fast-paced environment demands resilience and adaptability, as you'll be working with the Regional Assistant Manager to reprioritise your tasks based on evolving needs and priorities. Your efforts will directly impact the lives of our clients, and the satisfaction you derive will be immeasurable.

To succeed in this role, you should be target driven, friendly, and possess proven experience of working under pressure and within deadlines. If you thrive in a dynamic working environment and are eager to make a difference, we want to hear from you!

Responsibilities include:

• Supporting vulnerable individuals with completing applications accurately and within required KPIs and timescales
• Providing detailed induction briefings and offering advice and guidance to clients throughout the process
• Collaborating with the regional team to ensure compliance with regulatory requirements, health and safety standards, and policies
• Ensuring clients are aware of eligibility criteria and their obligations to provide supporting evidence within specified timescales
• Handling inbound and outbound calls effectively, while maximising support provided to those in need
• Undertaking casework, including complex or safeguarding cases, as required
• Maintaining accurate case records, completing case follow-ups within prescribed time scales, and conducting necessary administrative tasks
• Providing face-to-face outreach support for clients with additional needs as scheduled at designated locations

Qualifications and Skills:

• Proven experience of providing advice and support in sensitive and emotionally demanding situations
• Ability to work under pressure and meet deadlines
• Experience working towards challenging performance KPIs
• Empathetic approach to assisting individuals facing transition and uncertainty
• Ability to learn quickly and adapt to change

Recruitment Process:

• Counter Terrorism Check (CTC) is required - this will be complete by the client on your behalf
• A fully enhanced DBS certificate is required
• Must have 5 years continuous residency in the UK
• A valid passport

Join our client's team and be part of a dynamic organisation that values its employees' well-being and personal growth. Apply now and make a positive impact on vulnerable individuals in our community!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

A large national FM and maintenance company is looking for an experienced Subcontractor/Planner to be based at a large static site in and around the area of Essex. This is a fantastic role for the right person to join an established maintenance team working.

Job Title: Subcontractor/Planner
Permanent - Full Time
Salary - up to 27,500 per annum
Location - Based in basildon
No hybrid working
CM11 2UF

Due to continued growth, we're looking to recruit a Customer Service Planner to join our team in the Barleylands.
About the Role
Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

Responsibilities:

• Previous administration experience.
• Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Competent in communicating with direct operatives, subcontractors and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Previous experience dealing with high volumes of calls and customer repair related enquiries.
• Good level of written & verbal English.
• Good working knowledge of Microsoft Office.
• Good organisation & communication skills e.g. ability to communicate with different stakeholders at different levels.
• Passionate about service delivery and customer satisfaction.

Note, no hybrid working, must be able to work from an office located at Barleylands.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

A large national FM and maintenance company is looking for an experienced Subcontractor/Planner to be based at a large static site in and around the area of Essex. This is a fantastic role for the right person to join an established maintenance team working.

Job Title: Subcontractor/Planner
Permanent - Full Time
Salary - up to 27,500 per annum
Location - Based in basildon
No hybrid working
CM11 2UF

Due to continued growth, we're looking to recruit a Customer Service Planner to join our team in the Barleylands.
About the Role
Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

Responsibilities:

• Previous administration experience.
• Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Competent in communicating with direct operatives, subcontractors and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Previous experience dealing with high volumes of calls and customer repair related enquiries.
• Good level of written & verbal English.
• Good working knowledge of Microsoft Office.
• Good organisation & communication skills e.g. ability to communicate with different stakeholders at different levels.
• Passionate about service delivery and customer satisfaction.

Note, no hybrid working, must be able to work from an office located at Barleylands.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Do you thrive in a busy environment? Do you have experience within administration? If so, then this is the job you've been looking for!

Our client is one of the leading debt resolution companies in the UK and are looking to grow their team!

Benefits

• On going support and training
li>3% pension
• 33 days annual leave (including bank holidays)
li>Christmas Shutdown
• Life Insurance
• Career progression

You will be managing the administration predominately for our clients field team and managing the warrant process whilst updating customer information, so it's important you're able to build relationships with colleagues and stakeholders easily.

Skills and Experience

• If you have experience within the debt recovery industry then that's a huge bonus but not essential
• You must have a good working knowledge of basic computer packages
• You will be very enthusiastic with a willingness to learn - this is very important
• They are a vibrant and enthusiastic team, so having a good personality match is crucial

Key Responsibilities and Duties

• Complete team workloads including but not limited to the following:
• Import and export of client files onto the CRM system
• Produce and send required reports on a daily, weekly, and monthly basis.
• Review and quality check their field agents results prior to exporting them to clients.
• Answer queries from field agents, clients, and third-party suppliers such as locksmiths, dog handlers and engineers.
• Keeping field agents informed of relevant information including stops and goes at the Warrant stage.
• Answer incoming calls from the field agents to record the outcomes of warrant days on the CRM system
• Cover team workloads to a sufficient level during staff absence to ensure their clients receive a consistent service.

You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check.

• Answer incoming calls and emails, providing technical advice and product support to customers.
• Troubleshoot common issues, drawing on your mechanical knowledge.
• Log all queries and solutions clearly for future reference.
• Work with the wider team to spot recurring issues and suggest improvements.
• Stay up to date with product developments.

• You have a background or strong interest in mechanics (through work or as a hobby).
• You're confident communicating on the phone and by email.
• You're detail-oriented and organised.
• You enjoy problem-solving and working as part of a team.
• You have your own transport (the office is not accessible by public transport).

• Salary: £30,000
• 23 days holiday (plus bank holidays), increasing with service
• Your birthday off
• Company pension scheme
• Free on-site parking
• Career progression as the company continues to grow

• Former car mechanics or vehicle technicians looking to move into a customer service/office-based role.
• Candidates with mechanical hobbies or experience who want to use their knowledge in a customer-focused environment.