1216 Customer Service jobs in Essex

Customer Service Coordinator required for an immediate temp position. Pay rate per hour will be 14.42 . Working hours will be Monday - Friday, 8.30am - 5.30pm.

Duties:

• Breakdown issues reported into specific housing defects
• Produce relevant remedial work instructions
• Keep purchasers regularly updated regarding the progress of individual issues
• Deal with all administrative functions as directed by other team members
• Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressure

Benefits:

• 14.42 per hour

Experience required:

• Customer service experience required
• Housing, social housing, new build, new homes, developers, residential construction industry experience is desirable
• Excellent communication skills
• Reliable, punctual and hardworking
• Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
• PC literate with Microsoft Excel, Word and Outlook skills

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

Customer Service Coordinator required to join a growing and established new build, new homes organisation. Hours of work will be Monday - Friday, 8.30am - 5.30pm. Yearly salary is between 31,000 - 33,000 .

Duties:

• Breakdown issues reported into specific defects
• Produce relevant remedial work instructions
• Keep purchasers regularly updated regarding the progress of individual issues
• Deal with all administrative functions as directed by other team members
• Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressure

Benefits:

• 31,000 - 33,000 per annum
• Parking
• 25 days holiday plus bank holidays
• Life Insurance
• Death in service
• Pension

Experience required:

• Previous new build, new homes customer care, housing, social housing experience
• Ability to multi-task and remain calm under pressure
• Excellent communication skills, both verbal and written
• Good eye for detail
• Excellent empathy and professionalism but also able to be assertive

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our web.

Customer ServicePlanner - Social Housing Repairs & Maintenance
Based in Billericay
Full time, permanent
26,500 - 27,500 per annum

Are you an experienced Planner / Scheduler? If so, we may be able to help you!

Here at Howells, we are working with a leading UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing.

For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software.

Planner / Scheduler Responsibilities:

• Managing calls
• Managing operatives diaries
• Planning repairs and maintenance requests to the relevant operative
• Ensure trade skill sets and location parameters are working effectively
• Liaising with operatives, tenants and the Client
• Document Control - Ensure worksheets are received and checked
• Work towards individual and client KPI's
• Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works
• Tracking and monitoring to completion
• Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules
• Organisation of external supply companies
• Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates
• Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades

You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success.

If you are interested please apply online now!

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and supportive environment? Our growing client is seeking a Customer Service team member to join its vibrant team. This is a fantastic opportunity to get the right kind of training and support to build upon your skills so contribute to a company that brings joy to thousands and partners with brands that will sound familiar. Our client believes in supporting their teams and encourages a collaborative working environment, offering a real work-life balance so if you are looking for a business that cares about their people, then this could be right up your street!

If you are tired of working unsociable hours and would love to find that stability then you will love this as our client is looking for customer service team members that would like to work Monday to Friday, 9:00 AM - 5:00 PM (including a 30-minute lunch break) and there are absolutely no weekends! The cherry on the cake is that you get free parking in town so if you need to use your own transport, you will be able to park your car safely there.

As the Customer Service professional, you'll be the first point of contact for customers, ensuring their experience is seamless and positive. You'll be part of a fun, energetic team, dedicated to providing outstanding support and ensuring every interaction is handled with a "right first time" attitude.

As the Customer Service Executive, you will:

• Communicate with customers via email, live web chat, and inbound calls.
• Liaise directly with experience providers to confirm arrangements and communicate updates to customers promptly.
• Provide expert advice on the product range
• Prioritise and manage your workload efficiently in a busy office environment.
• Collaborate seamlessly with team members to achieve shared goals.

Our client is looking for a Customer Service Executive who has:

• An excellent, positive, and enthusiastic attitude towards customer service.
• A "right first time" mentality in all tasks.
• The ability to prioritise and multitask effectively in a fast-paced setting.
• The ability to be a strong team player and really thrives in a collaborative environment.

By applying for this Customer Support Executive position, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing.

We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies.

Exact Sourcing is an equal opportunities employer.

Job Title: Customer Service Planner
Location: Essex
Salary: 27,000 per annum
Contract Type: Permanent

About the Role:

We are seeking a dedicated and proactive Customer Service Planner to join our team supporting social housing operations across Essex. This pivotal role involves scheduling and coordinating repairs and maintenance appointments, liaising with tenants, contractors, and internal teams to ensure a high standard of service delivery.

• Act as the first point of contact for tenants, handling incoming repair requests via phone, and digital platforms.

• Efficiently schedule and allocate appointments for repairs and maintenance, ensuring optimal use of operative diaries and resources.

• Monitor progress of works and communicate updates with tenants and relevant stakeholders.

• Liaise with contractors, operatives, and surveyors to resolve queries and ensure timely completion of jobs.

• Handle complaints and service issues promptly, professionally, and in line with company procedures.

• Maintain accurate records using housing and scheduling systems (e.g., Orchard, DRS, or similar).

• Support the delivery of KPIs including first-time fix rates, tenant satisfaction, and job completion times.

• Previous experience in a scheduling, coordination, or customer service role (ideally within social housing or property maintenance).

• Excellent communication and interpersonal skills.

• Strong IT skills, with experience using CRM, housing management, or scheduling systems.

• Ability to multitask, prioritise workload, and remain calm under pressure.

• A proactive, customer-focused attitude and commitment to delivering high-quality service.

• Knowledge of the social housing sector.

• Experience with dynamic scheduling tools

• Understanding of repairs terminology and housing maintenance processes.

• Competitive salary of 27,000 per annum.

• Permanent full-time position.

• Opportunities for professional development and progression.

• Supportive and inclusive working environment.

• Generous holiday entitlement and company pension scheme.

Interested?
If you're looking to take the next step in your housing or planning career-or you're coming from a contact centre or coordination background and want to make a difference in the social housing sector-we want to hear from you.

Apply now or reach out for a confidential chat!

Role Overview

You will be the first point of contact for our customers via phone, email, and live chat-offering guidance, resolving queries, and ensuring a positive customer journey. Your ability to communicate clearly, manage issues effectively, and go the extra mile will directly contribute to our ongoing success and customer satisfaction.

Key Responsibilities

• Act as the first point of contact for customers, providing outstanding service via phone, email, and live chat.
• Respond to customer enquiries, concerns, and complaints with professionalism and efficiency, ensuring timely resolution.
• Handle complaints empathetically and effectively, striving for complete customer satisfaction.
• Use live chat and other digital platforms to support and guide customers in real time.
• Communicate clearly and professionally in both written and verbal interactions.
• Demonstrate a commitment to exceeding customer expectations and enhancing the customer experience.

Person Specification

• Excellent communicator - clear, confident, and articulate in both written and verbal communication.
• Target-driven - motivated by goals and consistently works towards achieving and exceeding performance metrics.
• Customer-focused - committed to delivering an exceptional service experience at every touchpoint.
• Professional telephone manner - confident, courteous, and empathetic on calls.
• Detail-oriented - high level of accuracy and commitment to getting things right the first time.
• Resilient and positive - remains calm and composed under pressure, with a proactive approach to problem-solving.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Please ensure you complete an application directly via the GAP Group Website.

Our team is the best in the industry - is it time for you to join us?

The Role:

Our nationwide Trenching and Shoring division hire a range of equipment across the construction, utilities and infrastructure industries which will help put trench boxes in place such as chain slings, manhole lifter, ladders, lifting pins, manhole chain clamps and counterbalanced davit systems.

As the first point of contact for our depots, Customer Service Administrators play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them.

This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for a Customer Service Admin will include:

• Processing all hire desk administration including customer and supplier queries
• Managing a range of incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience working within a fast paced customer service or admin role
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

BDS are working with one of London’s leading housing providers, who are currently looking to recruit a number of Customer Advisors to work at their Customer Service Centre in Chelmsford. 

Your duties will include:

Acting as the first point of contact for residents.

Assisting residents in the diagnostics required to report emergency repairs, and raising these repairs on our CRM

Liaising with subcontractors.

Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate

Assisting residents to make payments, such as for rent or service charges

Liaising with local Housing Officers to facilitate requests from their residents

Utilising excellent communication skills to resolve calls promptly and effectively.

The successful candidate will ideally have experience in housing and/or customer service.

We have a number of roles available to cover the below working patterns;

Full-time CSAs work 35 hours per week between the hours of 08:00 and 17:30, Monday to Friday. In any given calendar month as a CSA, you would work either 08:00 – 16:00, 08:30 – 1630, 09:00 – 17:00, or 09:30 – 17:30.

Payrate; £14.48 per hour (£26,354 per annum)

Please note; these roles are 12 month FTC initially. 

We are also recruiting for part time and out of hours customer advisors. 

Apply now for immediate consideration!

Customer Service Agent

Are you a customer focused individual who consistently works to a high level of service?

We are supporting a well-established company based in Waltham Abbey with recruiting for a Customer Service Agent on a permanent basis. The salary is paying 25k per annum and the hours are Monday to Friday, 9am-5:30pm. This is initially a fully office-based position, however the client can offer hybrid working following a successful probation and full training will be provided.

Duties will include:

• Handling both inbound and outbound calls from new and existing customers
• Managing an inbox and responding to email queries regarding debt repayment
• Processing, negotiating, and agreeing payments for customers
• Logging calls and updating notes and account details onto the database
• Supporting general office ad hoc tasks to when required to ensure smooth running of the office

This role involves dealing with customers debt and personal reasons so you must be empathetic and can handle difficult calls. You must have previous contact centre environment, with strong attention to detail and good IT skills using Microsoft Word, Excel, Outlook, etc.

If you are a quick learner who enjoys talking to people, then this is the role for you!

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.