1019 Customer Service jobs in Portsmouth

• Salary Progression: Starting at £262 rising to 0K
• Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
• Employee Benefits:
  • Cycle-to-work scheme
  • Health & Wellbeing Programme
  • Gym membership discounts
  • Pension
  • Discounts on travel & medical insurance products
  • Onsite canteen
  • Free car parking
  • Simply Health cover (optical, dental, and medical)
  • Employee Assistance Cover (including optical)
• Hybrid Working: Equipment provided for home office setup

• Manage client enquiries via email and phone
• Provide customers with timely updates and resolutions
• Prioritize tasks based on urgency and deadlines
• Liaise with internal and external third parties to manage expectations
• Complete high volumes of important administrative tasks
• Handle challenging situations with professionalism and care, including vulnerable customers
• Ensure compliance with all procedures and regulations

• Have previous call handling, call centre, or customer support experience
• Be able to support customers from start to finish
• Demonstrate excellent communication skills
• Be comfortable multitasking under pressure
• Have strong administration skills
• Be proficient in Microsoft Office

Our client is looking for an experienced and dedicated Customer Service Administrator to join their dynamic and supportive team. The ideal candidate will have a background in business-to-business customer service and will play a key role in ensuring exceptional support for both new and existing customers.

As a key member of the team, your responsibilities will include:

• Acting as the first point of contact for customer inquiries via phone and email.
• Managing the customer ticket queue in collaboration with team members, ensuring timely resolution.
• Handling online quotations and orders.
• Inputting orders into the system with accuracy and efficiency.
• Sharing product knowledge with customers to provide support and advice.
• Collaborating with the Customer Service Manager to deliver an excellent customer experience.
• Troubleshooting delivery issues and demonstrating empathy when resolving problems.
• Assisting the team with other administrative duties as required.

The ideal candidate will:

• Possess excellent communication skills, both verbal and written.
• Have previous customer service experience
• Thrive in a high-pressure environment.
• Demonstrate great attention to detail.

Why Join Our Client's Team?

Be part of a busy and supportive team in a growing company. Take advantage of a stable Monday-to-Friday schedule and onsite parking! Apply now.

Customer Service and Client Support

Basingstoke

Full-Time, Permanent, Office Based

Up to 32k

We are recruiting on behalf of a family run business in Basingstoke. They are looking for a new team member to join their busy and friendly office. If you enjoy talking to people, building relationships, and keeping things organised, this could be the role for you.

What you'll be doing
You will be in regular contact with clients, making sure they feel supported and valued. You will handle calls and emails, keep projects on track, and provide administrative support to the team. You will be part of a close knit group where everyone helps each other out and no two days are the same.

What we are looking for
We want someone who enjoys working with people and can communicate clearly and confidently. You will need to be organised, proactive, and able to manage a variety of tasks. Previous experience in a customer facing role would be great, but the most important thing is a positive attitude and willingness to learn.

What you'll get from us
You will be joining a welcoming and supportive team where you are valued as a person, not just an employee number. Training will be provided to help you succeed in your role, along with the chance to work in a business that genuinely cares about its clients and its staff.

If this sounds like you, we would love to hear from you. We are recruiting on behalf of our client and will manage the application process directly.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

• Do you thrive when you're challenged?
• Do you back yourself to figure things out, even if you don't know the answer straight away?
• Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."

Eden Brown Synergy are working with an organisation based in Newport (South Wales) that support the Government.

They are looking to recruit a number of Customer Service Officers to join their busy team for 12 months initially.

The roles are full time, to start ASAP and paying 12.60 PAYE per hour + holiday pay.

The client offers hybrid working with 3 days a week at home at 2 days in the office.

The company:

• This organisation provides cross Government and Police HR, Resourcing and Finance Shared Services.
• Flexibility and a positive attitude towards change are essential.

The role:

• The role is based on the Police & Resourcing Customer Hub. Working in the fast-paced environment you will be the first point of contact for Applicants and Vacancy Managers discussing recruitment campaigns for Central Government clients.
• The role involves gathering information from internal recruitment applicant tracking systems and liaising with specialist recruitment teams to handle more complex resourcing and recruitment casework queries. If you have a passion for delivering customer service excellence, work well in a fast paced environment and a resilient personality you will fit in with us - comprehensive training will be provided and there are good opportunities to progress within our growing organisation.

Deliverables:

• Answer all incoming/outgoing calls and Live Chat in line with current service level agreements
• Respond to all emails and internal service requests in line with current service level agreements.
• Use the internal system to provide an accurate and timely response or escalate queries where applicable.
• Be customer focused at all times ensuring that excellent customer service is provided on all calls.
• Highlight any improvement opportunities
• Be a part of process and service improvements whether through suggestion or implementation.
• Work as part of a strong team to deliver results during peak times where calls are peaking. Ensure adherence to designated breaks and lunches, and that you are proactive in resolving queries both accurately and quickly.

Essential Skills

• Attention to detail
• Able to work in a team or other structured environment.
• Articulate and able to maintain good relationships with colleagues and clients.
• Delivers a high quality customer service in a professional manner, creating trust and confidence
• Excellent communicator
• Effective team player, who constantly displays commitment and flexibility
• Assimilates and applies policies and procedures consistently
• Accurate and timely delivery of tasks
• Effective problem solver
• Excellent organisational skills
• Attention to detail in record keeping.

Please only apply for these roles if you have all the skills, knowledge and experience to carry out the role above and can easily commute to Newport twice a week.

Thank you

Charlotte

(phone number removed)

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

• Generous Holiday Allowance:  Starting at 28 days, rising to 38 days depending on service length
• Employee Benefits:
  • Cycle-to-work scheme
  • Health & Wellbeing Programme
  • Gym membership discounts
  • Pension
  • Discounts on travel & medical insurance products
  • Onsite canteen
  • Free car parking
  • Simply Health cover (optical, dental, and medical)
  • Employee Assistance Cover (including optical)
• Hybrid Working:  Equipment provided for home office setup

• Manage client enquiries via email and phone
• Provide customers with timely updates and resolutions
• Prioritize tasks based on urgency and deadlines
• Liaise with internal and external third parties to manage expectations
• Complete high volumes of important administrative tasks
• Handle challenging situations with professionalism and care, including vulnerable customers
• Ensure compliance with all procedures and regulations

• Have previous call handling, call centre, or customer support experience
• Be able to support customers from start to finish
• Demonstrate excellent communication skills
• Be comfortable multitasking under pressure
• Have strong administration skills
• Be proficient in Microsoft Office

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

• Do you thrive when you're challenged?
• Do you back yourself to figure things out, even if you don't know the answer straight away?
• Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."

Customer Service Advisor (Temporary Role)

Winchester

Duration- September until April- Subject to change

Pay Rate- 12.80- 13.50 per hour

Are you a people person who loves solving problems and making a difference?
We're looking for a Customer Service Advisor who can bring professionalism, empathy, and a can-do attitude to the busy Customer Service Centre. You'll be the friendly face and reassuring voice that helps residents, visitors, and businesses get the support they need.

What You'll Do

• Be the first point of contact for customers via phone, email, online, and face-to-face in our reception.
• Handle a variety of enquiries, from simple questions to more complex issues - and make sure every customer leaves with a clear answer.
• Keep records accurate and up to date using the customer information systems.
• Provide reception cover at least once a week.
• Work closely with colleagues across the business to deliver joined-up solutions.
• Help promote new initiatives and services to the community.
• Support new team members and share your knowledge.

Why You'll Love It Here

• Impact: Your work will directly help people in the community.
• Variety: No two days are the same - you'll be solving problems, answering questions, and learning along the way.
• Team spirit: You'll join a supportive, friendly team that values collaboration.

What We're Looking For

• Confident IT skills, including CRM and contact centre systems.
• Excellent communication, tact, and diplomacy.
• Ability to work independently and as part of a team.
• Calm and positive under pressure.
• Experience in a busy customer-facing environment is an advantage.

Essential

• You'll be available immediately as this is a temporary role that will start in September.
• You will be a team player with a desire to add value to the team.
• The hours will be Monday to Thursday 8.30am until 5pm and 8.30 am until 4.30pm on Friday

Please send your CV in the first instance.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Benefits:

• 33 days of holiday (including public holidays)
• Workplace pension scheme
• Annual leave purchase scheme
• Referral bonus
• Year of Service (YOS) recognition initiative
• Office-based with a collaborative, supportive team culture
• Opportunity to make a tangible impact in shaping sustainability and compliance functions

Role Overview:

We're seeking an experienced Customer Service Manager to lead a motivated team and ensure exceptional customer experiences. This role is hands-on, fast-paced, and critical to delivering operational excellence. You'll manage people, processes, and performance, driving improvements and ensuring the customer journey is seamless from start to finish.

Key Responsibilities:

• Lead and manage the customer service team, handling all aspects of team performance and development.
• Monitor and improve customer satisfaction metrics and KPIs .
• Handle escalated complaints promptly, ensuring a positive outcome.
• Drive process improvements to enhance efficiency and service quality.
• Oversee workforce planning , including rota management, annual leave, and performance reviews.
• Work closely with other departments to ensure smooth operations and consistent communication.
• Prepare and present regular reports on team performance and service levels.
• Implement and maintain effective communication strategies across all customer touchpoints.
• Support the development of training programs to upskill the team and maintain high standards.
• Ensure compliance with internal policies and procedures.
• Contribute to shaping the department's strategy and future direction .

What We're Looking For:

• Minimum 3 years' experience in a management role within customer service.
• Strong leadership and people management skills.
• Highly organised, adaptable, and solution oriented.
• Excellent communication skills (written and verbal).
• Confident using Microsoft Excel and other business systems.