Customer Service Representative

SO14 0JW Southampton, South East £22000 Annually WhatJobs

Posted 6 days ago

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Job Description

full-time
We are looking for a dedicated and customer-focused Customer Service Representative to join our team in Southampton, Hampshire, UK . In this vital role, you will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries efficiently and professionally. Your responsibilities will include managing inbound customer calls and emails, addressing product and service questions, processing orders, and handling customer complaints with empathy and a solutions-oriented approach. You will maintain accurate customer records in our CRM system and collaborate with internal departments to ensure customer satisfaction. The ideal candidate will possess outstanding communication and interpersonal skills, a positive attitude, and a genuine desire to help people. Previous experience in customer service or a related field is preferred, but not essential as comprehensive training will be provided. You must be able to work effectively within a team environment and adapt to a fast-paced setting. If you are passionate about delivering excellent customer experiences and are looking for a stable and rewarding role in Southampton, we want to hear from you.
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Customer Service Representative

PO6 1TQ Portsmouth, South East Thrifty Car & Van Rental

Posted 3 days ago

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Job Description

permanent

Job Title: Customer Service Representative

Location: Portsmouth

Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis

Benefits :

  • 30 days holiday (including bank holidays)
  • Company pension scheme
  • Employee discount scheme
  • Funded Summer and Christmas events
  • Cycle to Work Scheme
  • Discounted car hire rates

Are you looking to start a career or looking to retrain? Whether you have previous experience .



WHJS1_UKTJ

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Senior Customer Service Representative

SO14 1AA Southampton, South East £25000 Annually WhatJobs

Posted 6 days ago

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full-time
Our client, a dynamic and customer-focused organisation, is seeking an experienced Senior Customer Service Representative to join their dedicated team in Southampton . This hybrid role offers a balance of remote work and in-office collaboration, providing flexibility while ensuring strong team synergy. If you are passionate about delivering exceptional customer experiences and possess strong problem-solving skills, this is an excellent opportunity.

As a Senior Customer Service Representative, you will be the first point of contact for customers, providing support, resolving inquiries, and ensuring customer satisfaction. You will handle a variety of customer interactions across different channels, including phone, email, and chat. Your role will involve not only addressing customer needs but also identifying opportunities to enhance the customer experience and streamline processes.

Key Responsibilities:
  • Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
  • Provide accurate information about products, services, and policies.
  • Resolve customer complaints and issues efficiently and empathetically, escalating complex cases when necessary.
  • Process orders, returns, and exchanges accurately.
  • Maintain customer records and update account information in the CRM system.
  • Identify customer needs and recommend appropriate solutions or products.
  • Proactively engage with customers to ensure their satisfaction and build rapport.
  • Assist in training and mentoring new customer service representatives.
  • Contribute to team goals and departmental objectives.
  • Provide feedback to management on customer trends, product issues, and service improvements.
  • Adhere to service level agreements (SLAs) and quality standards.
  • Stay updated on product knowledge and company policies.

Qualifications:
  • Previous experience (3+ years) in a customer service or customer support role.
  • Excellent communication, listening, and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric approach.
  • Proficiency in using CRM software and customer service platforms.
  • Ability to manage multiple tasks and prioritise effectively.
  • Patience and empathy when dealing with customers.
  • High school diploma or equivalent; further education or relevant certifications are a plus.
  • Ability to work effectively in a hybrid team environment.
  • A positive attitude and a team-oriented mindset.
  • Experience in customer service leadership or training is highly desirable.
Join our client and be part of a supportive team committed to excellence in customer care. This role based in Southampton offers a rewarding career path in a company that values its employees and customers.
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Customer Service

Cosham, South East £26210 - £30300 Annually Dynamite Recruitment

Posted 7 days ago

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Job Description

permanent
Customer Service Advisor 

Location: Hybrid/Portsmouth (After probation, 3 days from home, 2 days in-office)
Salary: £26,210 (Rising to £0,300)
Start date: 8th and 22nd September 

Hours:
40 hours per week (Shift rota between 7:15AM – 8:45PM)
Monday to Sunday with one weekend on and the next off. 

Why Join Us?
We are offering a fantastic opportunity with excellent benefits:
  • Salary Progression: Starting at £262 rising to 0K
  • Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
  • Employee Benefits:
    • Cycle-to-work scheme
    • Health & Wellbeing Programme
    • Gym membership discounts
    • Pension
    • Discounts on travel & medical insurance products
    • Onsite canteen
    • Free car parking
    • Simply Health cover (optical, dental, and medical)
    • Employee Assistance Cover (including optical)
  • Hybrid Working: Equipment provided for home office setup
About the Role:
Dynamite Recruitment is proud to be partnering with a UK-based service provider to recruit for Customer Service Advisors/Call Handlers to join a specialist team. This is a dynamic role where no two days are the same! You'll be tackling a variety of customer inquiries in a fast-paced environment.

Key Responsibilities:
  • Manage client enquiries via email and phone
  • Provide customers with timely updates and resolutions
  • Prioritize tasks based on urgency and deadlines
  • Liaise with internal and external third parties to manage expectations
  • Complete high volumes of important administrative tasks
  • Handle challenging situations with professionalism and care, including vulnerable customers
  • Ensure compliance with all procedures and regulations
Skills & Experience:
The ideal candidate will:
  • Have previous call handling, call centre, or customer support experience
  • Be able to support customers from start to finish
  • Demonstrate excellent communication skills
  • Be comfortable multitasking under pressure
  • Have strong administration skills
  • Be proficient in Microsoft Office
Interested?
Submit your CV now to be considered for this exciting opportunity. We look forward to hearing from you!
This advertiser has chosen not to accept applicants from your region.

Customer Service Assistant

PO14 1AS Fareham, South East Compass Group

Posted 1 day ago

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Job Description

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 39 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

  • Preparing delicious, high-quality food that delights our clients and customers
  • li>Creating attractive food and counter displays
  • Representing Defence and maintaining a positive brand image
  • Handling cash and operating the cash register
  • Complying with Food Handling & Hygiene standards
  • Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

  • Have an enthusiastic can-do attitude
  • Display passion for delivering excellent customer service
  • Be an excellent team player
  • Arrive equipped with a desire to succeed in your role
  • Thrive working under pressure
  • Demonstrate outstanding timekeeping and reliability
  • Have a safety-first mind set
  • Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/0409/ / /BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

This advertiser has chosen not to accept applicants from your region.

Customer Service Assistant

PO141AS Fareham, South East Compass Group

Posted 2 days ago

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Job Description

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 25 hours per week.

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

  • Preparing delicious, high-quality food that delights our clients and customers
  • li>Creating attractive food and counter displays
  • Representing Defence and maintaining a positive brand image
  • Handling cash and operating the cash register
  • Complying with Food Handling & Hygiene standards
  • Complying with Health & Safety regulations

Our ideal Customer Services Assistant will:

  • Have an enthusiastic can-do attitude
  • Display passion for delivering excellent customer service
  • Be an excellent team player
  • Arrive equipped with a desire to succeed in your role
  • Thrive working under pressure
  • Demonstrate outstanding timekeeping and reliability
  • Have a safety-first mind set
  • Have experience within a similar catering-related role, but this isn't essential.

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/0209/ / /BU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

This advertiser has chosen not to accept applicants from your region.

Customer Service Consultant

Durley, South East Highfield Professional Solutions Ltd

Posted 7 days ago

Job Viewed

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Job Description

full time

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

  • Do you thrive when you're challenged?
  • Do you back yourself to figure things out, even if you don't know the answer straight away?
  • Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."

This advertiser has chosen not to accept applicants from your region.
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Customer Service Consultant

Durley, South East Highfield Professional Solutions Ltd

Posted 7 days ago

Job Viewed

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Job Description

full time

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

  • Do you thrive when you're challenged?
  • Do you back yourself to figure things out, even if you don't know the answer straight away?
  • Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."

This advertiser has chosen not to accept applicants from your region.

Customer Service Consultant

Durley, South East Highfield Professional Solutions Ltd

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

full time

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

  • Do you thrive when you're challenged?
  • Do you back yourself to figure things out, even if you don't know the answer straight away?
  • Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."

This advertiser has chosen not to accept applicants from your region.

Customer Service Administrator

Hampshire, South East £25000 - £26000 Annually Tate

Posted 2 days ago

Job Viewed

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Job Description

temporary

Administrative Assistant (Temp to Perm)
25,000 per annum

Enjoy a great work-life balance with early Friday finishes!


Join a fun, supportive team and work in an enjoyable environment where your contributions really make a difference. This is a fantastic Temp to Perm opportunity with genuine career potential.

Key Responsibilities:

  • Scanning and loading job cards into the system
  • Liaising with technicians to ensure smooth workflow
  • Providing excellent customer service support where needed
  • General administration to keep the department running smoothly

Hours of Work (your bonus!):

  • Monday - Thursday: 8:30am - 5:00pm (45-minute lunch break)
  • Friday: 8:30am - 2:30pm (start your weekend early!)

What we're looking for:

  • Organised and detail-oriented with strong admin skills
  • Great communicator - confident dealing with colleagues and customers
  • Able to multitask and thrive in a busy environment
  • Friendly, positive, and a real team player

What's on offer:

  • 25,000 per annum
  • Temp to Perm opportunity with career progression
  • Supportive, fun team and enjoyable working environment
  • Early finish every Friday!

If you're looking for a role where you can develop your skills while working with a great team, apply today and join us!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

This advertiser has chosen not to accept applicants from your region.
 

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