46,435 Customer Support Representative jobs in the United Kingdom

Essential job functions:

• Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space;
li>Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions;

• Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders;
• Actively work with other departments of Verizon Connect organization as well as deal with customers and vendors on a daily basis;
• Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;

What we’re looking for…

The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.

Technical professional we are looking for should have well developed skills listed below:

• (mandatory);
• Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

• Willingness to develop while identifying opportunities over self-reflection.

• Join our fast-paced Customer Support team to troubleshoot SaaS fleet management solutions across EMEA.
li>You’ll handle technical queries, resolve issues via phone/email, and collaborate cross-functionally to ensure customer satisfaction. < i>Ideal candidates have customer-facing experience, strong communication skills, and a proactive, solution-driven mindset.

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What's special about us?

Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.

Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.

What will I be doing?

Main Responsibilities
The main purpose of the Customer Support Representative (CSR) is to provide the communication link between the customer and the business. The CSR is responsible for ensuring that all customer requirements are fully captured, understood and effectively communicated to the relevant stakeholders within Safran HE UK. The CSR is responsible for ensuring that the customer is provided with a coordinated and timely response from the business, ensuring On Time Delivery (OTD) and customer satisfaction.

Main Activities
*Look after a portfolio of internal and external customer accounts and acting as the commercial interface for day to day commercial activity associated with New Production and MRO business.
*Meet customer satisfaction and internal sales targets.
*Ensure that products and services meet the requirements of customers, quality standards and airworthiness authorities.
*Work in accordance with HSE legislation, the Company Operating Systems, policies and procedures.
*Demonstrate the Company Values & Behaviours, continuously identify opportunities to improve processes and working practice and take responsibility for implementing these

Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.

Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.

As a valued member of our team, these are just a few of the benefits you'll receive :
* 25 days holiday a year (plus bank holidays)
o Additional day for every 10 years' service
* Flexitime - where you can accrue up to your contractual hours
o Option to leave from 12:30 on Friday (role dependant)
* Hybrid working - on site 3 days per week from home 2 days (role dependant)
* On site restaurant with daily 1.50 subsidy for lunch
* Costa coffee on site
* Generous 7% pension contributions (after 3 months)
* Health cash back scheme (after probation)
* Purchase of company shares (after 3 months)
* Annual bonus of up to 5%
* Company sick pay
* Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services.
* Ample free parking
* Green scheme
o Accrue points for traveling to work by bike, walking, public transport or car share
o Once a quarter receive Amazon vouchers for the points (40 points = 10)

What do you need from me?

Must:
*You must have excellent attention to detail and have good English Language skills, both written and spoken.
*Being highly self-motivated you will have the ability to manage your time and differing tasks in order to meet deadlines and be happy to put in the extra hours if required to meet targets.
*Being friendly, hardworking with excellent interpersonal skills and customer service skills
*IT literate, proficient in Word, PowerPoint and Outlook

Should:
*Previous CSR experience with complex technical products
*Excel Intermediate

Could:
*Demonstrate a good understanding of technical/engineering/supply chain issues
*Previous experience as a CSR in the aerospace industry
*Experience of SAP

Personal Attributes:
*Self-starter
*Highly self-motivated
*Excellent interpersonal and customer service skills

What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.

Diversity & Inclusion
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.

We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role.

We will consider all applicants who meet the minimum requirements regardless of their identity or background.

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible.

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Manpower is excited to welcome a new Customer Support Representative to our vibrant Inside Sales team. This hybrid role offers the flexibility of working from home combined with the opportunity to collaborate on-site at our client's location in Erskine.

As a key member of our Customer Support team, you'll be the go-to person for handling inbound calls and managing inbox requests. Your role will be crucial in ensuring the smooth execution of back-office functions and supporting the entire sales cycle process. You'll provide essential assistance to our sales representatives, expertly managing incoming requests and directing them to the right individuals.

Your role:

• Outbound partner engagement to support business needs
• Driving a high level of quality service support across the entire business
• Perform detailed date entry in line with pre-defined processes
• Management of incoming emails and calls from internal and external colleagues and partners
• Manage escalations through customer and partner engagement
• Own opportunities and manage them through the sales cycle

Your profile:

• Strong administration skills
• Excellent organization and interpersonal skills
• Experience working to tight deadlines with attention to detail
• A background in customer services or within a similar role would be advantageous
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools like PowerBI

Why you'll love it here:

• Innovative Environment: Join a team that's all about breaking new ground in tech
• Working hours: Monday to Friday 9am - 5.30pm and so there is no weekend working!
• Competitive Salary: Earn 23,800 - 25,000 depending on experience
• Make An Impact: Work for a company that cares about sustainability and giving back
• Mentorship Isn't Just a Buzzword: You'll have access to continuous learning opportunities, mentorship programs, and clear career progression paths with our learning and development manager

Benefits:

• Career progression
• Fully paid training on the job training
• 25 days annual leave plus 8 bank holidays
• Company pension
• Hybrid working
• Employee discounts
• Free parking
• Sociable working hours

Essential job functions:

• Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space;
li>Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions;

• Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders;
• Actively work with other departments of Verizon Connect organization as well as deal with customers and vendors on a daily basis;
• Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;

What we’re looking for…

The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.

Technical professional we are looking for should have well developed skills listed below:

• (mandatory);
• Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

• Willingness to develop while identifying opportunities over self-reflection.

• Join our fast-paced Customer Support team to troubleshoot SaaS fleet management solutions across EMEA.
li>You’ll handle technical queries, resolve issues via phone/email, and collaborate cross-functionally to ensure customer satisfaction. < i>Ideal candidates have customer-facing experience, strong communication skills, and a proactive, solution-driven mindset.

Manpower is excited to welcome a new Customer Support Representative to our vibrant Inside Sales team. This hybrid role offers the flexibility of working from home combined with the opportunity to collaborate on-site at our client's location in Erskine.

As a key member of our Customer Support team, you'll be the go-to person for handling inbound calls and managing inbox requests. Your role will be .

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This is a remote position.

We are hiring on behalf of Konecta, one of our trusted partner companies. This is your chance to join a global leader in customer support and grow your career with opportunities for promotions and a potential work-from-home setup.

You will provide customer support through chat, email, and calls for a US-based client. This role is focused on delivering exceptional service to customers while meeting performance KPIs.

Responsibilities:

Provide professional support via chat, email, and calls according to company guidelines.

Manage inquiries and provide accurate information in English (C1 level required).

Achieve performance and sales targets (KPIs).

Maintain high-quality customer service in a fast-paced environment.

Graduates or dropouts can apply.

English C1 or higher is mandatory.

Previous customer support experience is required.

Minimum internet speed: 50 Mbps (for remote work).

Ability to work in shifts: 24/7 schedule.

Excellent typing and communication skills.

Commitment to follow company policies and performance goals.

Fixed net salary: 18,000 EGP per month.

Performance-based bonus (KPIs): up to 4,000 EGP.

Full medical insurance and social insurance coverage.

Transportation allowance if onsite work is required.

Career growth opportunities within a global company.

Additional Perks:

Comprehensive training programs to enhance your skills.

Extra bonuses for exceeding performance targets.

Clear promotion paths and career progression.

Supportive and collaborative work environment.

Paid annual leave, sick leave, and public holidays.

Employee wellness programs and recognition initiatives.

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After the pre-assessment, you may be asked to participate in video interviews (online or onsite), based on the partner company’s requirements

All details will be communicated via email