Explore numerous hospitality jobs in 47 Hospitality jobs in Merseyside
Hospitality Manager
PR1 Penwortham, North West
Recruit Hospitality Recruitment
Posted 426 days ago
Job Viewed
Job Description
If you are a motivated hospitality professional, with a knack for business development, this could be the perfect career move for you.
Our client is a premier hospitality provider located in the heart of Preston. They are dedicated to offering exceptional guest experiences and high-quality accommodation. They pride themselves on their personalised service and commitment to excellence. The business is seeking a dynamic and experienced Guest Manager with a strong background in hospitality and business development to join their team.
The Guest Manager, ideally with Business Development Experience, will play a critical role in enhancing guest satisfaction and driving direct bookings. This position requires a strategic thinker with a passion for hospitality and a proven track record in business development. The ideal candidate will be responsible for managing guest relations, improving guest experience, and developing strategies to increase direct bookings.
Your new job Guest Relations Management: – Oversee all aspects of guest experience from pre-arrival to post-departure.– Ensure high levels of guest satisfaction and address any concerns or complaints promptly.– Foster a welcoming and positive environment for all guests.– Implement and maintain guest feedback systems to improve service quality continuously. Business Development: – Develop and execute strategies to increase direct bookings through various channels including the company website, social media, and email marketing.– Identify and establish partnerships with travel agents, corporate clients, and other potential business partners.– Analyze market trends and competitor strategies to identify opportunities for growth.– Collaborate with the marketing team to create targeted campaigns and promotions to attract new guests and retain existing ones. Operational Excellence: – Monitor and manage the day-to-day operations to ensure seamless guest experiences.– Train and mentor staff to uphold the highest standards of customer service.– Implement and refine standard operating procedures to enhance efficiency and guest satisfaction.– Work closely with housekeeping, maintenance, and other departments to ensure all guest needs are met promptly and effectively. Financial Management: – Manage budgets related to guest services and business development initiatives.– Track and report on key performance indicators related to guest satisfaction and booking rates.– Optimize pricing strategies to maximize revenue and occupancy rates. Innovation and Improvement: – Stay up-to-date with industry trends and best practices.– Continuously seek ways to innovate and improve the guest experience.– Introduce new services and amenities based on guest feedback and market demand. Requirements– Ideally a degree in Hospitality Management, Business Administration, or a related field.– Minimum of 3-5 years of experience in a guest management role with a focus on business development.– Proven track record of increasing direct bookings and enhancing guest experience.– Strong leadership and team management skills.– Excellent communication and interpersonal skills.– Ability to analyze data and use insights to drive business decisions.– Proficiency in hotel management software and other relevant tools.Benefits – £30,000 per year plus benefits package.– Opportunity to work in a dynamic and growing company.– Collaborative and supportive work environment.– Chance to have a significant impact on guest experience and business growth.To apply for this job, you must already have the legal right to live permanently and work in the UK. We do not offer visa sponsorships and we are unable to provide immigration advice.
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Remote Hospitality Operations Manager
L1 8JQ Liverpool, North West
£45000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Remote Hospitality Operations Manager to oversee and enhance the operational efficiency of their various hospitality venues. This is a fully remote position, demanding exceptional organizational skills, a proactive approach, and a deep understanding of the hospitality sector. You will be responsible for managing day-to-day operations, implementing service standards, optimizing staffing, and ensuring a high level of guest satisfaction across multiple locations. Your role will involve extensive remote communication, data analysis, and strategic planning to drive operational excellence and profitability.
Responsibilities:
A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred, along with at least 5 years of progressive experience in hospitality management, with a proven track record of success in operations. Exceptional leadership, communication, and problem-solving skills are essential for managing a remote team and diverse operations. You must be proficient in using various operational management software and digital communication tools. The ability to analyze data and make informed decisions is crucial. This is a unique opportunity to shape the operational landscape of a growing hospitality group from a remote setting. While the role is remote, it significantly impacts operations that are deeply rooted in and associated with vibrant locations like **Liverpool, Merseyside, UK**. Join a forward-thinking company that values innovation and offers a flexible working environment.
Responsibilities:
- Develop and implement operational policies and procedures to ensure consistency and quality.
- Monitor key performance indicators (KPIs) across all hospitality operations, identifying trends and areas for improvement.
- Manage budgets, control costs, and identify opportunities for revenue enhancement.
- Oversee staffing levels, recruitment, training, and performance management remotely.
- Ensure compliance with health, safety, and hygiene regulations.
- Drive initiatives to improve guest experience and service delivery.
- Collaborate with marketing and sales teams to support promotional activities.
- Conduct regular remote assessments of operational effectiveness and provide actionable feedback.
- Maintain strong relationships with suppliers and vendors.
- Develop and implement strategies for operational efficiency and sustainability.
A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred, along with at least 5 years of progressive experience in hospitality management, with a proven track record of success in operations. Exceptional leadership, communication, and problem-solving skills are essential for managing a remote team and diverse operations. You must be proficient in using various operational management software and digital communication tools. The ability to analyze data and make informed decisions is crucial. This is a unique opportunity to shape the operational landscape of a growing hospitality group from a remote setting. While the role is remote, it significantly impacts operations that are deeply rooted in and associated with vibrant locations like **Liverpool, Merseyside, UK**. Join a forward-thinking company that values innovation and offers a flexible working environment.
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Senior Hospitality Operations Manager
L1 8JQ Liverpool, North West
£50000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a dynamic player in the hospitality and tourism sector, is looking for an experienced Senior Hospitality Operations Manager to oversee key operational aspects of their business. This is a fully remote position, offering a unique opportunity to manage and optimize operations from anywhere in the UK. You will be responsible for ensuring the highest standards of service delivery, operational efficiency, and customer satisfaction across various hospitality touchpoints. The ideal candidate will have a comprehensive understanding of hotel operations, F&B management, guest services, and event planning. You will lead and mentor remote operational teams, fostering a culture of excellence and continuous improvement. Key responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, and ensuring compliance with health, safety, and licensing regulations. You will analyze operational performance data, identify areas for improvement, and implement solutions to enhance guest experiences and profitability. Strong leadership, exceptional problem-solving skills, and excellent communication abilities are crucial for success in this role. The ability to effectively manage remote teams and drive performance through virtual collaboration is paramount. As this is a fully remote role, self-discipline, strong organizational skills, and a proactive approach are essential. We are seeking a dedicated professional with a passion for hospitality, a keen eye for detail, and a proven ability to deliver outstanding operational results in a virtual environment. If you are an accomplished hospitality leader looking for a challenging and flexible remote opportunity to significantly impact a growing business, we encourage you to apply. Your expertise will be vital in maintaining and elevating the guest experience and operational integrity of our client's diverse hospitality offerings. This is a chance to leverage your extensive experience to drive success remotely.
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2
Senior Hospitality Operations Manager
L1 0AA Liverpool, North West
£60000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a globally recognized leader in the hospitality sector, is seeking an accomplished Senior Hospitality Operations Manager to join their innovative, fully remote team. This role is pivotal in shaping and executing operational strategies for their diverse portfolio of hospitality ventures, which include boutique hotels, unique event spaces, and premium serviced apartments. As a remote-first organization, this position demands exceptional self-discipline, robust communication skills, and a forward-thinking approach to managing dispersed teams and operations. You will be responsible for overseeing the day-to-day operational efficiency, ensuring the highest standards of guest experience, service quality, and financial performance across all managed properties. Key duties involve developing and implementing operational policies and procedures, driving revenue growth initiatives, managing budgets, and optimizing resource allocation. You will work closely with property managers, sales teams, marketing departments, and external partners to achieve strategic objectives. A critical part of this role involves leveraging technology to enhance operational workflows, guest engagement, and team collaboration in a remote setting. The ideal candidate will have a comprehensive background in hospitality management, with a proven track record of success in multi-site operations. You should possess strong leadership capabilities, excellent analytical and problem-solving skills, and a deep understanding of the hospitality industry landscape. Experience in managing remote teams and utilizing digital tools for operational oversight is essential. This is an exciting opportunity for a visionary leader to contribute to the strategic direction and growth of a dynamic hospitality group, offering flexibility and the chance to innovate within a remote work environment.
Responsibilities:
Responsibilities:
- Oversee and optimize daily operations for a portfolio of hospitality properties, ensuring consistency in service and standards.
- Develop and implement strategic operational plans to drive revenue, enhance guest satisfaction, and improve profitability.
- Manage budgets, P&L statements, and financial performance metrics for various sites.
- Lead, motivate, and develop remote operational teams, fostering a high-performance culture.
- Establish and enforce high standards for service quality, health, safety, and operational efficiency.
- Collaborate with sales, marketing, and finance departments to align operational strategies with business goals.
- Identify opportunities for process improvements and implement innovative solutions using technology.
- Manage relationships with key vendors and partners.
- Ensure compliance with all relevant regulations and industry best practices.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 10 years of progressive experience in hospitality operations management, with significant multi-site or portfolio oversight.
- Demonstrated success in driving operational efficiency and financial performance in the hospitality sector.
- Strong leadership and team management skills, with experience managing remote teams.
- Excellent understanding of hospitality operations, including F&B, accommodation, and event management.
- Proficiency in using operational management software and digital collaboration tools.
- Exceptional analytical, problem-solving, and strategic planning abilities.
- Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Adaptability and a proactive approach to managing operations in a remote-first environment.
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3
Remote Event & Hospitality Manager
L2 5QS Liverpool, North West
£45000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
We are seeking a highly organized and creative Remote Event & Hospitality Manager to oversee and execute exceptional virtual and hybrid events, as well as manage our client's hospitality-related services. In this fully remote role, you will be responsible for the end-to-end planning, coordination, and delivery of memorable events, ensuring seamless execution and outstanding guest experiences. Your duties will include conceptualizing event themes, managing budgets, sourcing vendors, coordinating logistics, and liaising with internal and external stakeholders. You will also play a key role in developing and implementing hospitality strategies to enhance client satisfaction and foster strong relationships. The ideal candidate will possess a proven track record in event management and a deep understanding of the hospitality industry. Exceptional organizational skills, meticulous attention to detail, and the ability to multitask under pressure are essential. You must be a strong communicator and negotiator, capable of managing diverse teams and vendors remotely. Proficiency in event management software and virtual collaboration tools is required. We are looking for an innovative thinker with a passion for creating unique and engaging experiences. A Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field is preferred. Significant experience in managing high-profile events and implementing hospitality initiatives is essential. This role offers the flexibility to work from anywhere, providing a great work-life balance while contributing to significant projects and client satisfaction within the dynamic hospitality and tourism sector.
This advertiser has chosen not to accept applicants from your region.
4
Remote Hospitality Operations Manager
L1 8JQ Liverpool, North West
£38000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is a leader in innovative hospitality solutions and is seeking a dynamic and experienced Hospitality Operations Manager to oversee their operations remotely. This position is ideal for a seasoned professional who can manage various aspects of hospitality services, including guest experience, operational efficiency, and team performance, from a distance. You will be responsible for ensuring the highest standards of service delivery across multiple sites or functions, leveraging technology to maintain seamless communication and oversight. This is a fully remote role requiring a high degree of autonomy, organisation, and excellent leadership skills.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction and service quality.
- Oversee day-to-day operations, ensuring adherence to company standards and procedures.
- Manage and lead remote teams, providing guidance, support, and performance feedback.
- Develop and manage operational budgets, controlling costs and optimising resource allocation.
- Ensure compliance with all health, safety, and hygiene regulations relevant to the hospitality industry.
- Monitor key performance indicators (KPIs) related to guest satisfaction, operational efficiency, and financial performance.
- Collaborate with marketing and sales teams to support promotional activities and revenue generation.
- Implement and refine service standards, training programs, and operational best practices.
- Utilize technology and communication tools to maintain effective oversight and coordination of remote operations.
- Resolve customer complaints and operational issues promptly and professionally.
- Source and manage relationships with vendors and suppliers for operational needs.
- Conduct remote audits and inspections to ensure service quality and operational integrity.
- Contribute to the development of new hospitality concepts and service offerings.
- Stay abreast of industry trends and best practices to drive innovation and continuous improvement.
- Extensive experience in hospitality management, with a proven track record in operational leadership roles.
- Strong understanding of hospitality operations, including front-of-house, back-of-house, and guest services.
- Excellent leadership, team management, and motivational skills, particularly in a remote setting.
- Proficiency in financial management, budgeting, and cost control.
- Strong analytical and problem-solving abilities.
- Exceptional communication, interpersonal, and customer service skills.
- Familiarity with hospitality management software and remote collaboration tools.
- Ability to work independently, manage time effectively, and adapt to changing priorities in a remote environment.
- Relevant degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
- Knowledge of health and safety regulations within the hospitality sector.
This advertiser has chosen not to accept applicants from your region.
5
Remote Hospitality Operations Director
L1 1AA Liverpool, North West
£75000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and strategic Hospitality Operations Director to oversee their expanding portfolio of businesses, working entirely remotely. This critical role demands a leader with a proven ability to manage multiple hospitality venues and teams, drive operational excellence, and enhance guest satisfaction from a distance. You will be responsible for developing and implementing operational strategies, optimizing efficiency, managing budgets, and ensuring consistent service standards across all locations. The ideal candidate will possess a deep understanding of the hospitality industry, exceptional leadership capabilities, and a strong track record of financial and operational success. Experience with remote team management and digital operational tools is essential.
Key responsibilities include:
Key responsibilities include:
- Developing and executing strategic operational plans to achieve business objectives.
- Overseeing the day-to-day operations of multiple hospitality venues, ensuring high standards of service and guest experience.
- Managing P&L for all operational areas, including budgeting, forecasting, and cost control.
- Implementing and refining operational policies, procedures, and best practices.
- Leading, mentoring, and developing a team of venue managers and staff.
- Ensuring compliance with all health, safety, licensing, and regulatory requirements.
- Driving initiatives to improve operational efficiency and profitability.
- Analyzing performance data and implementing data-driven improvements.
- Fostering a culture of exceptional guest service and employee engagement.
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6
Regional Operations Director - Hospitality
L3 0AN Liverpool, North West
£80000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a strategic and dynamic Regional Operations Director to oversee a portfolio of hospitality establishments. This senior leadership role requires a visionary individual with a proven track record in driving operational excellence, profitability, and exceptional guest experiences across multiple locations. Based in the Liverpool, Merseyside, UK area, this position involves a hybrid working model, requiring regular travel to various sites within the region, balanced with significant time working remotely. You will be responsible for setting the strategic direction for operations, managing P&Ls, developing talent, and ensuring brand standards are consistently met and exceeded.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and execute strategic operational plans to achieve short-term and long-term business objectives for the assigned region.
- Oversee the financial performance of all assigned hospitality venues, including budgeting, forecasting, and P&L management.
- Drive revenue growth and optimize profitability through effective sales strategies, cost control measures, and operational efficiencies.
- Lead, mentor, and develop a team of General Managers and other key operational staff, fostering a high-performance culture.
- Ensure consistent delivery of outstanding guest service and product quality across all locations, adhering to brand standards and exceeding customer expectations.
- Implement and monitor operational policies and procedures to ensure compliance with health, safety, and regulatory requirements.
- Conduct regular site visits and operational assessments to identify areas for improvement and provide guidance and support to site leadership.
- Manage relationships with key suppliers and stakeholders, negotiating contracts and ensuring favorable terms.
- Analyze market trends and competitor activities to identify opportunities and threats, adapting strategies accordingly.
- Prepare regular performance reports and presentations for executive leadership, highlighting key metrics, challenges, and successes.
Qualifications:
- Extensive experience in senior hospitality management, with at least 7-10 years in roles with regional oversight and P&L responsibility.
- Demonstrated success in driving profitability and operational excellence within the hospitality sector (e.g., hotels, restaurants, event venues).
- Strong financial acumen, with a deep understanding of budgeting, forecasting, and financial analysis.
- Exceptional leadership and people management skills, with the ability to inspire and motivate diverse teams.
- Excellent understanding of guest service principles and experience in developing service standards.
- Proven ability to manage multiple projects and priorities in a fast-paced environment.
- Strong communication, interpersonal, and negotiation skills.
- Proficiency in relevant hospitality management software and systems.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
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7
Remote Hospitality Experience Designer
L1 8JQ Liverpool, North West
£55000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking an innovative and detail-oriented Remote Hospitality Experience Designer to craft exceptional guest journeys and service standards for their expanding portfolio of properties. This fully remote role is crucial in shaping memorable and distinctive experiences that set our hospitality offerings apart. You will be responsible for envisioning, designing, and implementing unique guest interactions, from the initial booking process to post-stay engagement. The ideal candidate will possess a deep understanding of the hospitality industry, combined with a creative flair for user experience (UX) design and a passion for service excellence. You will collaborate with operations teams, marketing, and property management to translate brand values into tangible guest touchpoints and operational procedures. Key responsibilities include developing comprehensive guest journey maps, identifying opportunities for service innovation, creating detailed service standards, and ensuring consistent delivery across all platforms. Experience in luxury hospitality, event management, or customer experience design is highly desirable. We are looking for a strategic thinker with exceptional communication skills, the ability to empathize with guests, and a proven track record of designing engaging and memorable experiences. This is a unique opportunity to influence the future of hospitality design and elevate the guest experience on a global scale, all while working remotely.
Responsibilities:
Responsibilities:
- Design and map end-to-end guest journeys for hospitality services.
- Develop innovative concepts for enhancing guest experiences.
- Create detailed service standards and operational guidelines.
- Collaborate with cross-functional teams to implement experience designs.
- Conduct guest research and analyze feedback to identify improvement areas.
- Ensure consistency in service delivery across all touchpoints.
- Develop training materials for staff related to guest experience.
- Stay updated on trends in hospitality, travel, and customer experience.
- Evaluate and recommend technologies that enhance guest interaction.
- Maintain brand consistency in all guest-facing elements.
- Proven experience in hospitality management, guest relations, or experience design.
- Strong understanding of UX principles and customer journey mapping.
- Demonstrated creativity and innovation in service design.
- Excellent research and analytical skills.
- Superb communication, presentation, and interpersonal abilities.
- Ability to work effectively in a remote setting and collaborate with dispersed teams.
- Passion for the hospitality industry and commitment to service excellence.
- Experience in luxury brands or boutique hospitality is a plus.
- Proficiency in relevant design and project management tools.
- Bachelor's degree in Hospitality Management, Design, Marketing, or a related field.
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