1,503 Hotel jobs in the United Kingdom

Hotel Manager – Luxury Hotel (Day-to-Day Operations) Location: UK (Confidential) • Salary: Competitive Bonus Benefits Recruiter: James Webber Recruitment A rare opportunity for a polished Hotel Manager to take ownership of the day-to-day running of a prestigious luxury hotel. You’ll be the visible leader on the floor—driving standards, service, and team engagement across Rooms, F&B, Spa/Leisure, and Events. The Role Lead daily operations, delivering consistently exceptional guest experiences. Coach, motivate and develop HODs; build a high-performance, service-led culture. Ensure brand/AA standards, SOPs, H&S, and compliance are met at all times. Oversee service delivery across Front Office, Housekeeping, F&B, and M&E. Manage rotas, payroll controls, and operational efficiencies to agreed KPIs. Act as Duty Manager presence; resolve issues swiftly with a guest-first mindset. Partner with the GM on projects, refurbishments, and continuous improvement. About You Proven leadership in high-end hotels (4/5-star, red star or luxury independent). Strong floor presence with excellent standards, detail, and guest recovery skills. Confident people manager with a track record of team development and engagement. Solid knowledge of Rooms & premium F&B, events operations, and luxury service. Calm, hands-on operator with superb communication and owner/stakeholder relations. What’s on Offer Competitive base performance bonus benefits Autonomy to shape daily operations and guest journey Career progression within a respected luxury portfolio

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Old Town Chambers Autograph Collection, 329 High Street, Edinburgh, United Kingdom, United Kingdom, EH1 1PNVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, RBH Hospitality Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Hotel
Old Town Chambers, part of Marriott's Autograph Collection, is not just a place to stay - it's a place to experience. Nestled in the heart of Edinburgh's historic Old Town, our property blends centuries of heritage with contemporary luxury. With distinctive design, thoughtful service, and a strong sense of place, every stay is designed to be exactly like nothing else.
Hotel Manager
As Hotel Manager at Old Town Chambers, Edinburgh - Autograph Collection, you will lead daily operations across all key departments, ensuring exceptional guest experiences and alignment with our brand vision. Acting as General Manager in their absence, you will drive performance through strategic leadership, with a strong focus on F&B innovation and personalised service. As part of the Executive Committee, you'll champion initiatives that reflect the distinctive spirit of our property and elevate its status as one of Edinburgh's leading destinations.
Why this role matters?
As Hotel Manager, you play a key role in shaping the guest experience, leading teams, and driving operational excellence. Your leadership directly impacts guest satisfaction, team engagement, and the continued success of Old Town Chambers as a standout destination within the Autograph Collection.
What you'll be doing?
Reporting to the General Manager, you will be leading daily hotel operations, teams, and guest experience.
Core Responsibilities
Operational & Financial Leadership
Lead hotel operations with a focus on guest satisfaction, service excellence, and profitability
Monitor financial performance, identify opportunities, and implement strategies to drive results
Foster a dynamic, guest-focused environment across all departments
Food & Beverage & Guest Experience
Champion F&B innovation and consistency, aligning with the hotel's identity and local culture
Partner with culinary and F&B teams to create standout dining concepts and events
Drive a culture of personalised service, anticipating and exceeding guest expectations
Team Leadership & Talent Development
Inspire and mentor department heads to deliver high performance and accountability
Promote a positive and equitable workplace, supporting growth through feedback and recognition
Recruit and develop leaders with creativity, agility, and operational expertise
Brand Alignment & Service Culture
Communicate clear operational goals and uphold the Autograph Collection brand vision
Embed the brand's unique service philosophy in every aspect of the guest journey
Actively engage with guests and teams to enhance service delivery and cultural alignment
Why You'll Love This Role
It's an opportunity to work within an iconic Edinburgh hotel as it enters an exciting new era under Marriott International. You'll have the opportunity to shape a standout guest experience, lead a passionate team, and bring creative ideas to life in one of Edinburgh's most distinctive luxury properties.
Plus, you'll be backed by RBH's supportive culture - a company that puts its people first and offers incredible career growth opportunities.
The Recruitment Process:
At RBH, we see recruitment as a two-way journey - an opportunity to connect with talented individuals and explore whether we're the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If we're a match, you'll move on to a formal first-stage interview with our hiring managers in the coming weeks.
Proven experience in leading daily hotel operations at a senior management level
Strong financial acumen, with the ability to monitor performance, identify opportunities, and implement strategies to drive profitability
Demonstrated success in delivering guest satisfaction and embedding a culture of service excellence
Experience in Food & Beverage leadership, including innovation, concept development, and aligning offers with brand identity and local culture
Track record of creating memorable guest experiences, with a focus on personalisation and anticipating needs
Strong leadership and mentoring skills, with the ability to inspire and hold department heads accountable
Experience in talent development, recruitment, and fostering a positive, equitable workplace
Creative and agile approach to operational problem-solving and strategy execution
Ability to communicate operational goals clearly and ensure brand alignment
Understanding of luxury hospitality standards and service culture, ideally with exposure to international brands
Strong interpersonal skills, with confidence to engage with both guests and team members directly
High level of professionalism, adaptability, and resilience in a dynamic environment
Perks You'll Love:
Discounted hotel stays for you and your loved ones-yes, even at our iconic Edinburgh properties.
An extra day off to celebrate your birthday in style.
30% off food and drink at RBH hotels.
Refer a Friend scheme-earn up to £250 per referral.
Wagestream-flexible access to your pay, when you need it.
Life Insurance, Employee Assistance Programme, and year-round social and wellness events.
Free meals on duty, saving you over £1000 per year.
_This company is an equal opportunity employer._
frnch1
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Hotel Manager – Luxury Hotel (Day-to-Day Operations)

Location: UK (Confidential) • Salary: Competitive + Bonus + Benefits

Recruiter: James Webber Recruitment

A rare opportunity for a polished Hotel Manager to take ownership of the day-to-day running of a prestigious luxury hotel. You’ll be the visible leader on the floor—driving standards, service, and team engagement across Rooms, F&B, Spa/Leisure, and Events.

The Role

• Lead daily operations, delivering consistently exceptional guest experiences.
• Coach, motivate and develop HODs; build a high-performance, service-led culture.
• Ensure brand/AA standards, SOPs, H&S, and compliance are met at all times.
• Oversee service delivery across Front Office, Housekeeping, F&B, and M&E.
• Manage rotas, payroll controls, and operational efficiencies to agreed KPIs.
• Act as Duty Manager presence; resolve issues swiftly with a guest-first mindset.
• Partner with the GM on projects, refurbishments, and continuous improvement.

About You

• Proven leadership in high-end hotels (4/5-star, red star or luxury independent).
• Strong floor presence with excellent standards, detail, and guest recovery skills.
• Confident people manager with a track record of team development and engagement.
• Solid knowledge of Rooms & premium F&B, events operations, and luxury service.
• Calm, hands-on operator with superb communication and owner/stakeholder relations.

What’s on Offer

• Competitive base + performance bonus + benefits
• Autonomy to shape daily operations and guest journey
• Career progression within a respected luxury portfolio

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI’s). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications:

· Minimum of five years’ experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.

· Exceptional communication, problem solving decision making and interpersonal skills.

· Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.

· Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.

· Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques

· Knowledge of policies and practices involved in the human resources function.

· Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.

· Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or “on the job” progressive experience equivalent.

· Intermediate computer software skills required.

Job Description

Hotel Manager – Luxury Hotel (Day-to-Day Operations)

Location: UK (Confidential) • Salary: Competitive + Bonus + Benefits

Recruiter: James Webber Recruitment

A rare opportunity for a polished Hotel Manager to take ownership of the day-to-day running of a prestigious luxury hotel. You’ll be the visible leader on the floor—driving standards, service, and team engagement across Rooms, F&B, Spa/Leisure, and Events.

The Role

• Lead daily operations, delivering consistently exceptional guest experiences.
• Coach, motivate and develop HODs; build a high-performance, service-led culture.
• Ensure brand/AA standards, SOPs, H&S, and compliance are met at all times.
• Oversee service delivery across Front Office, Housekeeping, F&B, and M&E.
• Manage rotas, payroll controls, and operational efficiencies to agreed KPIs.
• Act as Duty Manager presence; resolve issues swiftly with a guest-first mindset.
• Partner with the GM on projects, refurbishments, and continuous improvement.

About You

• Proven leadership in high-end hotels (4/5-star, red star or luxury independent).
• Strong floor presence with excellent standards, detail, and guest recovery skills.
• Confident people manager with a track record of team development and engagement.
• Solid knowledge of Rooms & premium F&B, events operations, and luxury service.
• Calm, hands-on operator with superb communication and owner/stakeholder relations.

What’s on Offer

• Competitive base + performance bonus + benefits
• Autonomy to shape daily operations and guest journey
• Career progression within a respected luxury portfolio

Our client, a prestigious luxury boutique hotel in the heart of **Coventry, West Midlands, UK**, is seeking an experienced and dynamic Hotel Operations Manager to oversee the daily operations of their establishment. This is a crucial role responsible for ensuring exceptional guest experiences, efficient front-of-house and back-of-house management, and the overall success of the hotel. The ideal candidate will have a strong background in hospitality management, a keen eye for detail, and a passion for delivering outstanding service. This hybrid role requires a combination of on-site leadership and strategic planning that may involve remote work for specific administrative tasks or off-site meetings.

Key Responsibilities:

• Oversee and manage all hotel departments, including Front Desk, Housekeeping, Food & Beverage, and Maintenance, ensuring smooth and efficient operations.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Manage staff recruitment, training, scheduling, and performance, fostering a motivated and high-performing team.
• Ensure compliance with all health, safety, and hygiene standards across the hotel.
• Monitor and control operational budgets, managing expenses and identifying cost-saving opportunities without compromising service quality.
• Work closely with department heads to set performance goals and KPIs, and track progress.
• Handle guest complaints and resolve issues promptly and professionally to ensure guest satisfaction.
• Collaborate with the General Manager and Sales & Marketing teams on revenue management and promotional activities.
• Conduct regular inspections of the hotel premises to ensure high standards of presentation and maintenance.
• Implement and refine standard operating procedures (SOPs) for all operational areas.
• Maintain strong relationships with suppliers and service providers.
• Contribute to the overall strategic planning and growth of the hotel.

Qualifications:

• A degree in Hospitality Management, Business Administration, or a related field is preferred.
• Minimum of 5 years of progressive experience in hotel operations management, with at least 2 years in a senior role such as Assistant Hotel Manager or Operations Manager.
• Proven experience in managing multiple hotel departments.
• Strong understanding of front-of-house and back-of-house operations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hotel management software (PMS) and standard office applications.
• Demonstrated ability to manage budgets and control costs effectively.
• A passion for delivering exceptional customer service and guest experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by the needs of the business.
• Problem-solving skills and the ability to remain calm under pressure.

This hybrid position involves significant on-site management within our beautiful hotel in **Coventry, West Midlands, UK**, alongside opportunities for strategic remote work. If you are a dedicated hospitality professional looking to take the next step in your career, we invite you to apply.

Our client, a highly acclaimed boutique hotel located in the vibrant heart of Sheffield , is seeking an experienced and charismatic General Manager to lead their dedicated team. This is an exceptional opportunity for a hospitality professional with a passion for exceptional service and a proven ability to drive profitability. You will be responsible for the overall management of the hotel, ensuring outstanding guest experiences, efficient operations, and financial success. The successful candidate will embody the hotel's unique character and commitment to excellence, overseeing all departments from front desk and housekeeping to food and beverage and maintenance.

Responsibilities:

• Oversee all daily operations of the hotel, ensuring seamless service delivery and guest satisfaction.
• Develop and implement strategic plans to achieve revenue and profitability targets.
• Manage budgets, control costs, and optimise financial performance.
• Lead, motivate, and develop a team of hotel staff, fostering a positive and guest-focused work culture.
• Ensure the highest standards of customer service are maintained across all guest touchpoints.
• Oversee the management of all hotel departments, including front office, housekeeping, food & beverage, and maintenance.
• Implement and monitor quality assurance programmes and hotel standards.
• Manage vendor relationships and procurement processes.
• Ensure compliance with all health, safety, and licensing regulations.
• Act as the primary point of contact for guest feedback and issue resolution.
• Contribute to the marketing and sales efforts to attract and retain guests.
• Maintain the unique ambiance and brand standards of the boutique hotel.

Qualifications:

• Proven experience as a General Manager or Senior Assistant Manager in a similar hotel environment (boutique or upscale).
• Strong understanding of hotel operations, including F&B, front office, and housekeeping.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage budgets, control costs, and drive profitability.
• A passion for delivering exceptional customer service and creating memorable guest experiences.
• Knowledge of hotel management systems and software.
• Ability to work effectively under pressure and make sound decisions.
• Relevant hospitality management qualifications are desirable.
• A genuine enthusiasm for the hospitality industry and a commitment to excellence.

If you are a dynamic and results-driven leader with a flair for hospitality, this role offers the chance to make a significant impact on a well-regarded establishment in Sheffield .

Our client, a prestigious operator of luxury boutique hotels, is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day operations of their flagship property in Edinburgh, Scotland . This pivotal role requires a strategic leader with a passion for exceptional guest service, a keen eye for detail, and a proven ability to manage diverse departments within a high-end hospitality environment. The Operations Manager will be instrumental in ensuring seamless service delivery, driving operational efficiency, and maintaining the hotel's reputation for excellence. You will work closely with department heads to uphold the highest standards in accommodation, food and beverage, and guest relations.

Key Responsibilities:

• Oversee and manage all hotel operational departments, including Front Office, Housekeeping, Food & Beverage, and Security, ensuring consistent delivery of luxury service standards.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Manage departmental budgets, including forecasting, cost control, and revenue generation initiatives.
• Lead, motivate, and develop a team of department heads and their staff, fostering a culture of excellence and teamwork.
• Ensure compliance with all health, safety, and hygiene regulations, including licensing and liquor laws.
• Conduct regular inspections of guest rooms and public areas to ensure immaculate presentation and functionality.
• Collaborate with the General Manager on strategic planning, marketing initiatives, and capital expenditure.
• Handle escalated guest complaints and resolve issues promptly and professionally.
• Implement and monitor key performance indicators (KPIs) for operational departments.
• Oversee the recruitment, training, and performance management of operational staff.
• Foster strong relationships with suppliers and external stakeholders.
• Stay abreast of industry trends and best practices in luxury hotel management.

Qualifications and Skills:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive management experience in hotel operations, preferably within the luxury segment.
• Demonstrated leadership experience with a proven ability to manage and motivate diverse teams.
• Strong understanding of hotel operations, including Front Office, Housekeeping, and F&B management.
• Excellent financial acumen, with experience in budgeting, forecasting, and cost control.
• Exceptional customer service and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in hotel management software (e.g., Opera, Fidelio) and Microsoft Office Suite.
• Excellent communication and presentation skills.
• A passion for delivering world-class hospitality experiences.

This is an outstanding opportunity for a seasoned hospitality professional to lead operations in a truly exceptional hotel.