Explore numerous hotel job opportunities within the UK. Positions range from 1,085 Hotel jobs in the United Kingdom
Hotel Manager Luxury Boutique Hotel
Greater London, London
Human One Global
Posted 2 days ago
Job Viewed
Job Description
Human One Global is proud to be partnering with a charming and historic luxury boutique hotel in London to search for a passionate Hotel Manager ready to take the next step in their career.
What We Offer:
- Competitive salary: £63,000
- A calm and supportive working environment
- Opportunities for professional growth and career development
Key Responsibilities:
- Achieve financial objectives, including budgets and P&L
- Actively participate in sales and the promotion of hotel services
- Ensure the property operates in accordance with company policies and procedures
- Develop and maintain in-depth knowledge of required standards
What We’re Looking For:
- Proven experience as a FOH Manager, Director of Rooms, or Assistant Hotel Manager in a boutique hotel
- Strong understanding of revenue management
- Ability to thrive in a calm, guest-focused environment
If you’re ready to take the next step in your hotel career and lead with passion, we’d love to hear from you!
This advertiser has chosen not to accept applicants from your region.
0
Hotel Operations Manager - Boutique Hotel
LE1 6EU Leicester, East Midlands
£50000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a proactive and experienced Hotel Operations Manager to oversee the day-to-day running of a charming boutique hotel in Leicester, Leicestershire, UK . This role is crucial for ensuring the highest standards of guest service, operational efficiency, and financial performance across all hotel departments, including front desk, housekeeping, food & beverage, and maintenance. You will be responsible for staff management and training, budget control, implementing operational policies and procedures, and driving guest satisfaction to maintain and enhance the hotel's reputation. The ideal candidate will possess a strong background in hotel management, exceptional leadership qualities, and a keen eye for detail.
Key Responsibilities:
Key Responsibilities:
- Manage and coordinate the operations of all hotel departments to ensure smooth and efficient service delivery.
- Develop and implement strategies to enhance guest satisfaction and loyalty, addressing any issues or complaints promptly.
- Oversee staffing levels, recruitment, training, and performance management for all operational staff.
- Manage departmental budgets, control expenses, and implement cost-saving measures without compromising service quality.
- Ensure compliance with all health, safety, and hygiene regulations within the hotel premises.
- Work closely with the General Manager and other department heads to set operational goals and achieve business objectives.
- Monitor and analyse operational performance metrics, identifying areas for improvement and implementing corrective actions.
- Develop and maintain relationships with suppliers and vendors to ensure the best possible service and pricing.
- Drive initiatives to improve operational efficiency and guest experience.
- Stay updated on industry trends and best practices in hospitality management.
- Minimum of 5 years of experience in a senior management role within the hotel industry, preferably in a boutique or upscale environment.
- Proven track record of successfully managing multiple hotel departments.
- Strong understanding of hotel operations, including front office, housekeeping, F&B, and maintenance.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability in staff training, motivation, and performance management.
- Proficiency in hotel management software and systems.
- Solid financial acumen, including experience with budgeting, P&L analysis, and cost control.
- Ability to work effectively under pressure and make sound decisions in a fast-paced environment.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- A passion for delivering exceptional customer service.
This advertiser has chosen not to accept applicants from your region.
1
Hotel Manager
Edinburgh, Scotland
Marriott
Posted 16 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Old Town Chambers Autograph Collection, 329 High Street, Edinburgh, United Kingdom, United Kingdom, EH1 1PNVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, RBH Hospitality Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Hotel
Old Town Chambers, part of Marriottu2019s Autograph Collection, is not just a place to stay u2013 itu2019s a place to experience. Nestled in the heart of Edinburghu2019s historic Old Town, our property blends centuries of heritage with contemporary luxury. With distinctive design, thoughtful service, and a strong sense of place, every stay is designed to be exactly like nothing else.
Hotel Manager
As Hotel Manager at Old Town Chambers, Edinburgh u2013 Autograph Collection, you will lead daily operations across all key departments, ensuring exceptional guest experiences and alignment with our brand vision. Acting as General Manager in their absence, you will drive performance through strategic leadership, with a strong focus on F&B innovation and personalised service. As part of the Executive Committee, youu2019ll champion initiatives that reflect the distinctive spirit of our property and elevate its status as one of Edinburghu2019s leading destinations.
Why this role matters?
As Hotel Manager, you play a key role in shaping the guest experience, leading teams, and driving operational excellence. Your leadership directly impacts guest satisfaction, team engagement, and the continued success of Old Town Chambers as a standout destination within the Autograph Collection.
What youu2019ll be doing?
Reporting to the General Manager, you will be leading daily hotel operations, teams, and guest experience.
Core Responsibilities
Operational & Financial Leadership
Lead hotel operations with a focus on guest satisfaction, service excellence, and profitability
Monitor financial performance, identify opportunities, and implement strategies to drive results
Foster a dynamic, guest-focused environment across all departments
Food & Beverage & Guest Experience
Champion F&B innovation and consistency, aligning with the hotelu2019s identity and local culture
Partner with culinary and F&B teams to create standout dining concepts and events
Drive a culture of personalised service, anticipating and exceeding guest expectations
Team Leadership & Talent Development
Inspire and mentor department heads to deliver high performance and accountability
Promote a positive and equitable workplace, supporting growth through feedback and recognition
Recruit and develop leaders with creativity, agility, and operational expertise
Brand Alignment & Service Culture
Communicate clear operational goals and uphold the Autograph Collection brand vision
Embed the brandu2019s unique service philosophy in every aspect of the guest journey
Actively engage with guests and teams to enhance service delivery and cultural alignment
Why Youu2019ll Love This Role
It's an opportunity to work within an iconic Edinburgh hotel as it enters an exciting new era under Marriott International. Youu2019ll have the opportunity to shape a standout guest experience, lead a passionate team, and bring creative ideas to life in one of Edinburghu2019s most distinctive luxury properties.
Plus, youu2019ll be backed by RBHu2019s supportive culture u2013 a company that puts its people first and offers incredible career growth opportunities.
The Recruitment Process:
At RBH, we see recruitment as a two-way journey u2013 an opportunity to connect with talented individuals and explore whether weu2019re the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If weu2019re a match, youu2019ll move on to a formal first-stage interview with our hiring managers in the coming weeks.
Proven experience in leading daily hotel operations at a senior management level
Strong financial acumen, with the ability to monitor performance, identify opportunities, and implement strategies to drive profitability
Demonstrated success in delivering guest satisfaction and embedding a culture of service excellence
Experience in Food & Beverage leadership, including innovation, concept development, and aligning offers with brand identity and local culture
Track record of creating memorable guest experiences, with a focus on personalisation and anticipating needs
Strong leadership and mentoring skills, with the ability to inspire and hold department heads accountable
Experience in talent development, recruitment, and fostering a positive, equitable workplace
Creative and agile approach to operational problem-solving and strategy execution
Ability to communicate operational goals clearly and ensure brand alignment
Understanding of luxury hospitality standards and service culture, ideally with exposure to international brands
Strong interpersonal skills, with confidence to engage with both guests and team members directly
High level of professionalism, adaptability, and resilience in a dynamic environment
Perks Youu2019ll Love:
Discounted hotel stays for you and your loved onesu2014yes, even at our iconic Edinburgh properties.
An extra day off to celebrate your birthday in style.
30% off food and drink at RBH hotels.
Refer a Friend schemeu2014earn up to u00a3250 per referral.
Wagestreamu2014flexible access to your pay, when you need it.
Life Insurance, Employee Assistance Programme, and year-round social and wellness events.
Free meals on duty, saving you over u00a31000 per year.
_This company is an equal opportunity employer._
frnch1
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer todayu2019s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative u2013 in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Old Town Chambers Autograph Collection, 329 High Street, Edinburgh, United Kingdom, United Kingdom, EH1 1PNVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, RBH Hospitality Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Hotel
Old Town Chambers, part of Marriottu2019s Autograph Collection, is not just a place to stay u2013 itu2019s a place to experience. Nestled in the heart of Edinburghu2019s historic Old Town, our property blends centuries of heritage with contemporary luxury. With distinctive design, thoughtful service, and a strong sense of place, every stay is designed to be exactly like nothing else.
Hotel Manager
As Hotel Manager at Old Town Chambers, Edinburgh u2013 Autograph Collection, you will lead daily operations across all key departments, ensuring exceptional guest experiences and alignment with our brand vision. Acting as General Manager in their absence, you will drive performance through strategic leadership, with a strong focus on F&B innovation and personalised service. As part of the Executive Committee, youu2019ll champion initiatives that reflect the distinctive spirit of our property and elevate its status as one of Edinburghu2019s leading destinations.
Why this role matters?
As Hotel Manager, you play a key role in shaping the guest experience, leading teams, and driving operational excellence. Your leadership directly impacts guest satisfaction, team engagement, and the continued success of Old Town Chambers as a standout destination within the Autograph Collection.
What youu2019ll be doing?
Reporting to the General Manager, you will be leading daily hotel operations, teams, and guest experience.
Core Responsibilities
Operational & Financial Leadership
Lead hotel operations with a focus on guest satisfaction, service excellence, and profitability
Monitor financial performance, identify opportunities, and implement strategies to drive results
Foster a dynamic, guest-focused environment across all departments
Food & Beverage & Guest Experience
Champion F&B innovation and consistency, aligning with the hotelu2019s identity and local culture
Partner with culinary and F&B teams to create standout dining concepts and events
Drive a culture of personalised service, anticipating and exceeding guest expectations
Team Leadership & Talent Development
Inspire and mentor department heads to deliver high performance and accountability
Promote a positive and equitable workplace, supporting growth through feedback and recognition
Recruit and develop leaders with creativity, agility, and operational expertise
Brand Alignment & Service Culture
Communicate clear operational goals and uphold the Autograph Collection brand vision
Embed the brandu2019s unique service philosophy in every aspect of the guest journey
Actively engage with guests and teams to enhance service delivery and cultural alignment
Why Youu2019ll Love This Role
It's an opportunity to work within an iconic Edinburgh hotel as it enters an exciting new era under Marriott International. Youu2019ll have the opportunity to shape a standout guest experience, lead a passionate team, and bring creative ideas to life in one of Edinburghu2019s most distinctive luxury properties.
Plus, youu2019ll be backed by RBHu2019s supportive culture u2013 a company that puts its people first and offers incredible career growth opportunities.
The Recruitment Process:
At RBH, we see recruitment as a two-way journey u2013 an opportunity to connect with talented individuals and explore whether weu2019re the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If weu2019re a match, youu2019ll move on to a formal first-stage interview with our hiring managers in the coming weeks.
Proven experience in leading daily hotel operations at a senior management level
Strong financial acumen, with the ability to monitor performance, identify opportunities, and implement strategies to drive profitability
Demonstrated success in delivering guest satisfaction and embedding a culture of service excellence
Experience in Food & Beverage leadership, including innovation, concept development, and aligning offers with brand identity and local culture
Track record of creating memorable guest experiences, with a focus on personalisation and anticipating needs
Strong leadership and mentoring skills, with the ability to inspire and hold department heads accountable
Experience in talent development, recruitment, and fostering a positive, equitable workplace
Creative and agile approach to operational problem-solving and strategy execution
Ability to communicate operational goals clearly and ensure brand alignment
Understanding of luxury hospitality standards and service culture, ideally with exposure to international brands
Strong interpersonal skills, with confidence to engage with both guests and team members directly
High level of professionalism, adaptability, and resilience in a dynamic environment
Perks Youu2019ll Love:
Discounted hotel stays for you and your loved onesu2014yes, even at our iconic Edinburgh properties.
An extra day off to celebrate your birthday in style.
30% off food and drink at RBH hotels.
Refer a Friend schemeu2014earn up to u00a3250 per referral.
Wagestreamu2014flexible access to your pay, when you need it.
Life Insurance, Employee Assistance Programme, and year-round social and wellness events.
Free meals on duty, saving you over u00a31000 per year.
_This company is an equal opportunity employer._
frnch1
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer todayu2019s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative u2013 in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
2
Hotel Manager
Edinburgh, Scotland
Marriott
Posted 17 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Old Town Chambers Autograph Collection, 329 High Street, Edinburgh, United Kingdom, United Kingdom, EH1 1PNVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, RBH Hospitality Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Hotel
Old Town Chambers, part of Marriottu2019s Autograph Collection, is not just a place to stay u2013 itu2019s a place to experience. Nestled in the heart of Edinburghu2019s historic Old Town, our property blends centuries of heritage with contemporary luxury. With distinctive design, thoughtful service, and a strong sense of place, every stay is designed to be exactly like nothing else.
Hotel Manager
As Hotel Manager at Old Town Chambers, Edinburgh u2013 Autograph Collection, you will lead daily operations across all key departments, ensuring exceptional guest experiences and alignment with our brand vision. Acting as General Manager in their absence, you will drive performance through strategic leadership, with a strong focus on F&B innovation and personalised service. As part of the Executive Committee, youu2019ll champion initiatives that reflect the distinctive spirit of our property and elevate its status as one of Edinburghu2019s leading destinations.
Why this role matters?
As Hotel Manager, you play a key role in shaping the guest experience, leading teams, and driving operational excellence. Your leadership directly impacts guest satisfaction, team engagement, and the continued success of Old Town Chambers as a standout destination within the Autograph Collection.
What youu2019ll be doing?
Reporting to the General Manager, you will be leading daily hotel operations, teams, and guest experience.
Core Responsibilities
Operational & Financial Leadership
Lead hotel operations with a focus on guest satisfaction, service excellence, and profitability
Monitor financial performance, identify opportunities, and implement strategies to drive results
Foster a dynamic, guest-focused environment across all departments
Food & Beverage & Guest Experience
Champion F&B innovation and consistency, aligning with the hotelu2019s identity and local culture
Partner with culinary and F&B teams to create standout dining concepts and events
Drive a culture of personalised service, anticipating and exceeding guest expectations
Team Leadership & Talent Development
Inspire and mentor department heads to deliver high performance and accountability
Promote a positive and equitable workplace, supporting growth through feedback and recognition
Recruit and develop leaders with creativity, agility, and operational expertise
Brand Alignment & Service Culture
Communicate clear operational goals and uphold the Autograph Collection brand vision
Embed the brandu2019s unique service philosophy in every aspect of the guest journey
Actively engage with guests and teams to enhance service delivery and cultural alignment
Why Youu2019ll Love This Role
It's an opportunity to work within an iconic Edinburgh hotel as it enters an exciting new era under Marriott International. Youu2019ll have the opportunity to shape a standout guest experience, lead a passionate team, and bring creative ideas to life in one of Edinburghu2019s most distinctive luxury properties.
Plus, youu2019ll be backed by RBHu2019s supportive culture u2013 a company that puts its people first and offers incredible career growth opportunities.
The Recruitment Process:
At RBH, we see recruitment as a two-way journey u2013 an opportunity to connect with talented individuals and explore whether weu2019re the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If weu2019re a match, youu2019ll move on to a formal first-stage interview with our hiring managers in the coming weeks.
Proven experience in leading daily hotel operations at a senior management level
Strong financial acumen, with the ability to monitor performance, identify opportunities, and implement strategies to drive profitability
Demonstrated success in delivering guest satisfaction and embedding a culture of service excellence
Experience in Food & Beverage leadership, including innovation, concept development, and aligning offers with brand identity and local culture
Track record of creating memorable guest experiences, with a focus on personalisation and anticipating needs
Strong leadership and mentoring skills, with the ability to inspire and hold department heads accountable
Experience in talent development, recruitment, and fostering a positive, equitable workplace
Creative and agile approach to operational problem-solving and strategy execution
Ability to communicate operational goals clearly and ensure brand alignment
Understanding of luxury hospitality standards and service culture, ideally with exposure to international brands
Strong interpersonal skills, with confidence to engage with both guests and team members directly
High level of professionalism, adaptability, and resilience in a dynamic environment
Perks Youu2019ll Love:
Discounted hotel stays for you and your loved onesu2014yes, even at our iconic Edinburgh properties.
An extra day off to celebrate your birthday in style.
30% off food and drink at RBH hotels.
Refer a Friend schemeu2014earn up to u00a3250 per referral.
Wagestreamu2014flexible access to your pay, when you need it.
Life Insurance, Employee Assistance Programme, and year-round social and wellness events.
Free meals on duty, saving you over u00a31000 per year.
_This company is an equal opportunity employer._
frnch1
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer todayu2019s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative u2013 in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Old Town Chambers Autograph Collection, 329 High Street, Edinburgh, United Kingdom, United Kingdom, EH1 1PNVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, RBH Hospitality Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Hotel
Old Town Chambers, part of Marriottu2019s Autograph Collection, is not just a place to stay u2013 itu2019s a place to experience. Nestled in the heart of Edinburghu2019s historic Old Town, our property blends centuries of heritage with contemporary luxury. With distinctive design, thoughtful service, and a strong sense of place, every stay is designed to be exactly like nothing else.
Hotel Manager
As Hotel Manager at Old Town Chambers, Edinburgh u2013 Autograph Collection, you will lead daily operations across all key departments, ensuring exceptional guest experiences and alignment with our brand vision. Acting as General Manager in their absence, you will drive performance through strategic leadership, with a strong focus on F&B innovation and personalised service. As part of the Executive Committee, youu2019ll champion initiatives that reflect the distinctive spirit of our property and elevate its status as one of Edinburghu2019s leading destinations.
Why this role matters?
As Hotel Manager, you play a key role in shaping the guest experience, leading teams, and driving operational excellence. Your leadership directly impacts guest satisfaction, team engagement, and the continued success of Old Town Chambers as a standout destination within the Autograph Collection.
What youu2019ll be doing?
Reporting to the General Manager, you will be leading daily hotel operations, teams, and guest experience.
Core Responsibilities
Operational & Financial Leadership
Lead hotel operations with a focus on guest satisfaction, service excellence, and profitability
Monitor financial performance, identify opportunities, and implement strategies to drive results
Foster a dynamic, guest-focused environment across all departments
Food & Beverage & Guest Experience
Champion F&B innovation and consistency, aligning with the hotelu2019s identity and local culture
Partner with culinary and F&B teams to create standout dining concepts and events
Drive a culture of personalised service, anticipating and exceeding guest expectations
Team Leadership & Talent Development
Inspire and mentor department heads to deliver high performance and accountability
Promote a positive and equitable workplace, supporting growth through feedback and recognition
Recruit and develop leaders with creativity, agility, and operational expertise
Brand Alignment & Service Culture
Communicate clear operational goals and uphold the Autograph Collection brand vision
Embed the brandu2019s unique service philosophy in every aspect of the guest journey
Actively engage with guests and teams to enhance service delivery and cultural alignment
Why Youu2019ll Love This Role
It's an opportunity to work within an iconic Edinburgh hotel as it enters an exciting new era under Marriott International. Youu2019ll have the opportunity to shape a standout guest experience, lead a passionate team, and bring creative ideas to life in one of Edinburghu2019s most distinctive luxury properties.
Plus, youu2019ll be backed by RBHu2019s supportive culture u2013 a company that puts its people first and offers incredible career growth opportunities.
The Recruitment Process:
At RBH, we see recruitment as a two-way journey u2013 an opportunity to connect with talented individuals and explore whether weu2019re the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If weu2019re a match, youu2019ll move on to a formal first-stage interview with our hiring managers in the coming weeks.
Proven experience in leading daily hotel operations at a senior management level
Strong financial acumen, with the ability to monitor performance, identify opportunities, and implement strategies to drive profitability
Demonstrated success in delivering guest satisfaction and embedding a culture of service excellence
Experience in Food & Beverage leadership, including innovation, concept development, and aligning offers with brand identity and local culture
Track record of creating memorable guest experiences, with a focus on personalisation and anticipating needs
Strong leadership and mentoring skills, with the ability to inspire and hold department heads accountable
Experience in talent development, recruitment, and fostering a positive, equitable workplace
Creative and agile approach to operational problem-solving and strategy execution
Ability to communicate operational goals clearly and ensure brand alignment
Understanding of luxury hospitality standards and service culture, ideally with exposure to international brands
Strong interpersonal skills, with confidence to engage with both guests and team members directly
High level of professionalism, adaptability, and resilience in a dynamic environment
Perks Youu2019ll Love:
Discounted hotel stays for you and your loved onesu2014yes, even at our iconic Edinburgh properties.
An extra day off to celebrate your birthday in style.
30% off food and drink at RBH hotels.
Refer a Friend schemeu2014earn up to u00a3250 per referral.
Wagestreamu2014flexible access to your pay, when you need it.
Life Insurance, Employee Assistance Programme, and year-round social and wellness events.
Free meals on duty, saving you over u00a31000 per year.
_This company is an equal opportunity employer._
frnch1
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer todayu2019s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative u2013 in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Manager
Edinburgh, Scotland
Marriott
Posted 9 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Old Town Chambers Autograph Collection, 329 High Street, Edinburgh, United Kingdom, United Kingdom, EH1 1PNVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, RBH Hospitality Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Hotel
Old Town Chambers, part of Marriott's Autograph Collection, is not just a place to stay - it's a place to experience. Nestled in the heart of Edinburgh's historic Old Town, our property blends centuries of heritage with contemporary luxury. With distinctive design, thoughtful service, and a strong sense of place, every stay is designed to be exactly like nothing else.
Hotel Manager
As Hotel Manager at Old Town Chambers, Edinburgh - Autograph Collection, you will lead daily operations across all key departments, ensuring exceptional guest experiences and alignment with our brand vision. Acting as General Manager in their absence, you will drive performance through strategic leadership, with a strong focus on F&B innovation and personalised service. As part of the Executive Committee, you'll champion initiatives that reflect the distinctive spirit of our property and elevate its status as one of Edinburgh's leading destinations.
Why this role matters?
As Hotel Manager, you play a key role in shaping the guest experience, leading teams, and driving operational excellence. Your leadership directly impacts guest satisfaction, team engagement, and the continued success of Old Town Chambers as a standout destination within the Autograph Collection.
What you'll be doing?
Reporting to the General Manager, you will be leading daily hotel operations, teams, and guest experience.
Core Responsibilities
Operational & Financial Leadership
Lead hotel operations with a focus on guest satisfaction, service excellence, and profitability
Monitor financial performance, identify opportunities, and implement strategies to drive results
Foster a dynamic, guest-focused environment across all departments
Food & Beverage & Guest Experience
Champion F&B innovation and consistency, aligning with the hotel's identity and local culture
Partner with culinary and F&B teams to create standout dining concepts and events
Drive a culture of personalised service, anticipating and exceeding guest expectations
Team Leadership & Talent Development
Inspire and mentor department heads to deliver high performance and accountability
Promote a positive and equitable workplace, supporting growth through feedback and recognition
Recruit and develop leaders with creativity, agility, and operational expertise
Brand Alignment & Service Culture
Communicate clear operational goals and uphold the Autograph Collection brand vision
Embed the brand's unique service philosophy in every aspect of the guest journey
Actively engage with guests and teams to enhance service delivery and cultural alignment
Why You'll Love This Role
It's an opportunity to work within an iconic Edinburgh hotel as it enters an exciting new era under Marriott International. You'll have the opportunity to shape a standout guest experience, lead a passionate team, and bring creative ideas to life in one of Edinburgh's most distinctive luxury properties.
Plus, you'll be backed by RBH's supportive culture - a company that puts its people first and offers incredible career growth opportunities.
The Recruitment Process:
At RBH, we see recruitment as a two-way journey - an opportunity to connect with talented individuals and explore whether we're the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If we're a match, you'll move on to a formal first-stage interview with our hiring managers in the coming weeks.
Proven experience in leading daily hotel operations at a senior management level
Strong financial acumen, with the ability to monitor performance, identify opportunities, and implement strategies to drive profitability
Demonstrated success in delivering guest satisfaction and embedding a culture of service excellence
Experience in Food & Beverage leadership, including innovation, concept development, and aligning offers with brand identity and local culture
Track record of creating memorable guest experiences, with a focus on personalisation and anticipating needs
Strong leadership and mentoring skills, with the ability to inspire and hold department heads accountable
Experience in talent development, recruitment, and fostering a positive, equitable workplace
Creative and agile approach to operational problem-solving and strategy execution
Ability to communicate operational goals clearly and ensure brand alignment
Understanding of luxury hospitality standards and service culture, ideally with exposure to international brands
Strong interpersonal skills, with confidence to engage with both guests and team members directly
High level of professionalism, adaptability, and resilience in a dynamic environment
Perks You'll Love:
Discounted hotel stays for you and your loved ones-yes, even at our iconic Edinburgh properties.
An extra day off to celebrate your birthday in style.
30% off food and drink at RBH hotels.
Refer a Friend scheme-earn up to £250 per referral.
Wagestream-flexible access to your pay, when you need it.
Life Insurance, Employee Assistance Programme, and year-round social and wellness events.
Free meals on duty, saving you over £1000 per year.
_This company is an equal opportunity employer._
frnch1
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Old Town Chambers Autograph Collection, 329 High Street, Edinburgh, United Kingdom, United Kingdom, EH1 1PNVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, RBH Hospitality Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Hotel
Old Town Chambers, part of Marriott's Autograph Collection, is not just a place to stay - it's a place to experience. Nestled in the heart of Edinburgh's historic Old Town, our property blends centuries of heritage with contemporary luxury. With distinctive design, thoughtful service, and a strong sense of place, every stay is designed to be exactly like nothing else.
Hotel Manager
As Hotel Manager at Old Town Chambers, Edinburgh - Autograph Collection, you will lead daily operations across all key departments, ensuring exceptional guest experiences and alignment with our brand vision. Acting as General Manager in their absence, you will drive performance through strategic leadership, with a strong focus on F&B innovation and personalised service. As part of the Executive Committee, you'll champion initiatives that reflect the distinctive spirit of our property and elevate its status as one of Edinburgh's leading destinations.
Why this role matters?
As Hotel Manager, you play a key role in shaping the guest experience, leading teams, and driving operational excellence. Your leadership directly impacts guest satisfaction, team engagement, and the continued success of Old Town Chambers as a standout destination within the Autograph Collection.
What you'll be doing?
Reporting to the General Manager, you will be leading daily hotel operations, teams, and guest experience.
Core Responsibilities
Operational & Financial Leadership
Lead hotel operations with a focus on guest satisfaction, service excellence, and profitability
Monitor financial performance, identify opportunities, and implement strategies to drive results
Foster a dynamic, guest-focused environment across all departments
Food & Beverage & Guest Experience
Champion F&B innovation and consistency, aligning with the hotel's identity and local culture
Partner with culinary and F&B teams to create standout dining concepts and events
Drive a culture of personalised service, anticipating and exceeding guest expectations
Team Leadership & Talent Development
Inspire and mentor department heads to deliver high performance and accountability
Promote a positive and equitable workplace, supporting growth through feedback and recognition
Recruit and develop leaders with creativity, agility, and operational expertise
Brand Alignment & Service Culture
Communicate clear operational goals and uphold the Autograph Collection brand vision
Embed the brand's unique service philosophy in every aspect of the guest journey
Actively engage with guests and teams to enhance service delivery and cultural alignment
Why You'll Love This Role
It's an opportunity to work within an iconic Edinburgh hotel as it enters an exciting new era under Marriott International. You'll have the opportunity to shape a standout guest experience, lead a passionate team, and bring creative ideas to life in one of Edinburgh's most distinctive luxury properties.
Plus, you'll be backed by RBH's supportive culture - a company that puts its people first and offers incredible career growth opportunities.
The Recruitment Process:
At RBH, we see recruitment as a two-way journey - an opportunity to connect with talented individuals and explore whether we're the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If we're a match, you'll move on to a formal first-stage interview with our hiring managers in the coming weeks.
Proven experience in leading daily hotel operations at a senior management level
Strong financial acumen, with the ability to monitor performance, identify opportunities, and implement strategies to drive profitability
Demonstrated success in delivering guest satisfaction and embedding a culture of service excellence
Experience in Food & Beverage leadership, including innovation, concept development, and aligning offers with brand identity and local culture
Track record of creating memorable guest experiences, with a focus on personalisation and anticipating needs
Strong leadership and mentoring skills, with the ability to inspire and hold department heads accountable
Experience in talent development, recruitment, and fostering a positive, equitable workplace
Creative and agile approach to operational problem-solving and strategy execution
Ability to communicate operational goals clearly and ensure brand alignment
Understanding of luxury hospitality standards and service culture, ideally with exposure to international brands
Strong interpersonal skills, with confidence to engage with both guests and team members directly
High level of professionalism, adaptability, and resilience in a dynamic environment
Perks You'll Love:
Discounted hotel stays for you and your loved ones-yes, even at our iconic Edinburgh properties.
An extra day off to celebrate your birthday in style.
30% off food and drink at RBH hotels.
Refer a Friend scheme-earn up to £250 per referral.
Wagestream-flexible access to your pay, when you need it.
Life Insurance, Employee Assistance Programme, and year-round social and wellness events.
Free meals on duty, saving you over £1000 per year.
_This company is an equal opportunity employer._
frnch1
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
4
Hotel Manager
London, London
The Connaught
Posted 2 days ago
Job Viewed
Job Description
We are looking for a talented and passionate full-time Hotel Manager to join The Connaught Executive team at the award-winning 5-Star deluxe hotel - The Connaught.
Responsibilities
- In conjunction with the relevant Executive members and/or department heads, review daily and weekly activities and priorities to ensure the smooth and efficient operation of the hotel, tailoring service to guest needs and in line with Forbes, LQA and Company service standards.
- Work in conjunction with Rooms Division and Food and Beverage management teams in the analysis, review and updating of The Connaught service and product offering, ensuring the needs of The Connaught guests are its central focus.
- Be a driver of effective communication and co-operation between all departments of the hotel and foster proactive and productive working relationships and common goals between departments.
- Establish short and long-term objectives for department heads and operational departments, ensuring quality and service standards are achieved and departmental goals and priorities are clear.
- Working in conjunction with the Director of Rooms, oversee the guest relations and service approach including the arrival process; room allocations; VIP programmes; guest history and preferences; and ensure associated data is effectively utilised.
Who You Are:
- Someone who naturally embodies elegance, warmth, and quiet confidence.
- Previous management experience in luxury hospitality.
- A calm, composed presence with an eye for thoughtful detail.
- A team player who believes service is an art and people are at the heart.
A Rewarding Career with Maybourne
At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional.
Health & Wellbeing
- Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes.
- Option to purchase up to five additional days of annual leave per year.
- Monthly access to subsidised massage and podiatry treatments.
- A programme of wellbeing initiatives, from mental health support to physical activity.
- 24-hour confidential assistance helpline.
- On- and off-site Occupational Health support.
- Life assurance through our Death in Service scheme.
- Eye care support, including vouchers and contributions towards glasses*
- Flu vaccination vouchers*
- Cycle to Work Scheme
Recognition & Growth
- An extra paid day’s leave to celebrate your birthday.
- Instant recognition and award programme, celebrating extraordinary contributions.
- Dedicated in-house training and development to support your personal and professional growth.
- Monthly colleague awards with generous prizes.
- Opportunities for internal progression and cross-property moves.
- ‘Introduce a Star’ referral scheme – with rewards of up to £1,500*
- Long service celebrations to honour your continued dedication.
Financial Care
- A highly competitive salary package
- Increased holiday entitlement after 3 and 5 years of service
- Family-first policies, including enhanced maternity and paternity pay
- Season ticket travel loans
- A generous pension scheme*
- Smart Tech Benefit – Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.
Moments to Remember
- Exceptional colleague rates of £50 per night across Maybourne properties for you and your family
- A hosted ‘Guest Experience Stay’ — immerse yourself in the full Maybourne experience*
- 50% off food and beverage across our restaurants and bars*
- Invitations to a year-round calendar of cherished colleague events – from the Maybourne Picnic to our festive celebrations.
- Thoughtful gifts to mark weddings, new arrivals, and retirements.
*Selected benefits are subject to terms and conditions.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
This is a full-time role requiring a minimum of 40 hours per week.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Manager
The Connaught
Posted 2 days ago
Job Viewed
Job Description
We are looking for a talented and passionate full-time Hotel Manager to join The Connaught Executive team at the award-winning 5-Star deluxe hotel - The Connaught.
Responsibilities
- In conjunction with the relevant Executive members and/or department heads, review daily and weekly activities and priorities to ensure the smooth and efficient operation of the hotel, tailoring service to guest needs and in line with Forbes, LQA and Company service standards.
- Work in conjunction with Rooms Division and Food and Beverage management teams in the analysis, review and updating of The Connaught service and product offering, ensuring the needs of The Connaught guests are its central focus.
- Be a driver of effective communication and co-operation between all departments of the hotel and foster proactive and productive working relationships and common goals between departments.
- Establish short and long-term objectives for department heads and operational departments, ensuring quality and service standards are achieved and departmental goals and priorities are clear.
- Working in conjunction with the Director of Rooms, oversee the guest relations and service approach including the arrival process; room allocations; VIP programmes; guest history and preferences; and ensure associated data is effectively utilised.
Who You Are:
- Someone who naturally embodies elegance, warmth, and quiet confidence.
- Previous management experience in luxury hospitality.
- A calm, composed presence with an eye for thoughtful detail.
- A team player who believes service is an art and people are at the heart.
A Rewarding Career with Maybourne
At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional.
Health & Wellbeing
- Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes.
- Option to purchase up to five additional days of annual leave per year.
- Monthly access to subsidised massage and podiatry treatments.
- A programme of wellbeing initiatives, from mental health support to physical activity.
- 24-hour confidential assistance helpline.
- On- and off-site Occupational Health support.
- Life assurance through our Death in Service scheme.
- Eye care support, including vouchers and contributions towards glasses*
- Flu vaccination vouchers*
- Cycle to Work Scheme
Recognition & Growth
- An extra paid day’s leave to celebrate your birthday.
- Instant recognition and award programme, celebrating extraordinary contributions.
- Dedicated in-house training and development to support your personal and professional growth.
- Monthly colleague awards with generous prizes.
- Opportunities for internal progression and cross-property moves.
- ‘Introduce a Star’ referral scheme – with rewards of up to £1,500*
- Long service celebrations to honour your continued dedication.
Financial Care
- A highly competitive salary package
- Increased holiday entitlement after 3 and 5 years of service
- Family-first policies, including enhanced maternity and paternity pay
- Season ticket travel loans
- A generous pension scheme*
- Smart Tech Benefit – Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.
Moments to Remember
- Exceptional colleague rates of £50 per night across Maybourne properties for you and your family
- A hosted ‘Guest Experience Stay’ — immerse yourself in the full Maybourne experience*
- 50% off food and beverage across our restaurants and bars*
- Invitations to a year-round calendar of cherished colleague events – from the Maybourne Picnic to our festive celebrations.
- Thoughtful gifts to mark weddings, new arrivals, and retirements.
*Selected benefits are subject to terms and conditions.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
This is a full-time role requiring a minimum of 40 hours per week.
This advertiser has chosen not to accept applicants from your region.
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6
Hotel Director
Royal Caribbean Group
Posted 2 days ago
Job Viewed
Job Description
The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI’s). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.
Qualifications:
· Minimum of five years’ experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.
· Exceptional communication, problem solving decision making and interpersonal skills.
· Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.
· Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.
· Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques
· Knowledge of policies and practices involved in the human resources function.
· Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.
· Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or “on the job” progressive experience equivalent.
· Intermediate computer software skills required.
This advertiser has chosen not to accept applicants from your region.
7
Hotel Receptionist - The Manchester Deansgate Hotel
IHG
Posted 2 days ago
Job Viewed
Job Description
**The Manchester Deansgate Hotel is on the lookout for a dynamic Front Office Receptionist. Join the excitement and become part of the IHG Hotels and Resorts family!**
_Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service._
**As a Front Office Receptionist (Full-Time), you can expect to carry out the following duties.**
+ **Checking in our guests when they first arrive, and checking out our guests on departure** (you will greet our guests with a warm and authentic Hotel Indigo welcome, using Opera to check in our guests effectively) - _it would be great if you had experience in a Reception role within in a Hotel environment with experience of Opera Cloud or similar reception system (not essential)!_
+ **Dealing with ad-hoc guest requests** (you will be problem solving to ensure we can elevate all of our guests stays, dealing with any guest requests and appropriate service recoveries for any guest complaints to make sure they leave with a smile) _- you will be an excellent problem-solver and fast-thinker, we will give you the autonomy to do what you need to do in order to make sure our Guests have a stay above and beyond the expected!_
+ **Engaging with our Guests** (you will be providing our guests with information about the Hotel itself, local area and create induvial authentic interactions with each guest)- _excellent communication and personable skills are essential for this role, you will be communicating with a wide range of guests and need to adjust your approach dependent on guests needs and wants!_
+ **Recognising IHG One Rewards Members and encouraging new joiners** (you will be an advocate of the IHG One Rewards program and know the benefits of joining, so you can share these with our guests who aren't already signed up.whilst recognising and appreciating our loyal members!)
+ **Working a variety of shifts across 39 hours per week including mornings, mid shifts and late shifts. You will also need weekend availability for this role.**
At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. **You can expect to receive.**
+ **Financial security** - Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
+ **Growth and development** - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
+ **Colleague perks** - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
+ **Wellbeing** - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
If you are looking to join an iconic and sophisticated Hotel.click apply today to see where this adventure could take you!
**You must meet the legal requirements to work in the UK.**
_At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law._
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
_Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service._
**As a Front Office Receptionist (Full-Time), you can expect to carry out the following duties.**
+ **Checking in our guests when they first arrive, and checking out our guests on departure** (you will greet our guests with a warm and authentic Hotel Indigo welcome, using Opera to check in our guests effectively) - _it would be great if you had experience in a Reception role within in a Hotel environment with experience of Opera Cloud or similar reception system (not essential)!_
+ **Dealing with ad-hoc guest requests** (you will be problem solving to ensure we can elevate all of our guests stays, dealing with any guest requests and appropriate service recoveries for any guest complaints to make sure they leave with a smile) _- you will be an excellent problem-solver and fast-thinker, we will give you the autonomy to do what you need to do in order to make sure our Guests have a stay above and beyond the expected!_
+ **Engaging with our Guests** (you will be providing our guests with information about the Hotel itself, local area and create induvial authentic interactions with each guest)- _excellent communication and personable skills are essential for this role, you will be communicating with a wide range of guests and need to adjust your approach dependent on guests needs and wants!_
+ **Recognising IHG One Rewards Members and encouraging new joiners** (you will be an advocate of the IHG One Rewards program and know the benefits of joining, so you can share these with our guests who aren't already signed up.whilst recognising and appreciating our loyal members!)
+ **Working a variety of shifts across 39 hours per week including mornings, mid shifts and late shifts. You will also need weekend availability for this role.**
At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. **You can expect to receive.**
+ **Financial security** - Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
+ **Growth and development** - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
+ **Colleague perks** - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
+ **Wellbeing** - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
If you are looking to join an iconic and sophisticated Hotel.click apply today to see where this adventure could take you!
**You must meet the legal requirements to work in the UK.**
_At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law._
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
8