Amazon Account Manager
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Amazon Account Manager
Posted 8 days ago
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Job Description
3Search and Patrick Murray are working with a global health and wellness company to appoint an Amazon Account Manager .
- Salary: £60-66k
- Location: Central London (hybrid working model available)
- Key Role Feature: Take ownership of a high-growth Amazon and D2C portfolio within leading health & wellness brands
Our client is a world-leading nutrition and wellness company, recognised for its trusted human and animal probiotic brands, including a strong digital-first portfolio. With ambitious plans to expand its eCommerce footprint as part of its 2030 vision, the business is investing heavily in digital innovation and capability. This new role has been created to accelerate growth across Amazon, direct-to-consumer, and emerging marketplaces, while ensuring best-in-class brand protection and performance.
The Amazon Account Manager will play a pivotal role in driving Amazon sales growth, enhancing organic visibility, and shaping strategy for one of the client’s largest global accounts. With full P&L responsibility across multiple eCommerce platforms, this position offers the chance to lead, optimise, and innovate within a fast-paced, health-driven industry.
The Amazon Account Manager will.
- Manage and scale the Amazon business (1P or 3P), covering day-to-day operations, campaigns, retail readiness, and supply chain planning.
- Own P&L accountability across Amazon, D2C, and new marketplaces, driving profitable growth through smart pricing, promotions, and inventory management.
- Implement organic growth strategies to boost ranking, CTR, and conversion using digital shelf and retail media best practices.
- Lead forecasting, accruals, and financial reporting, aligning delivery against gross sales and gross margin KPIs.
- Collaborate with global and local brand, commercial and media teams to ensure consistent execution and business integration.
The Amazon Account Manager will need.
- Strong knowledge of Amazon Seller Central and Vendor Central, with proven experience in algorithm optimisation and ranking strategies.
- Excellent analytical skills to interpret data across traffic, conversion and sales.
- Confidence in presenting and communicating with cross-functional teams and external partners.
- Demonstrated ability to manage multiple priorities with accuracy and attention to detail.
The Amazon Account Manager will benefit from.
- A modern and flexible work environment with short decision-making processes.
- Opportunities to lead high-impact projects and shape a fast-growing digital portfolio.
- Continuous professional development with space for innovative thinking and career progression.
- Exposure to global markets and cross-functional collaboration.
- Joining a culture that values diversity, inclusion, and continuous learning.
We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
E-commerce Operations Specialist, Online Retail
Posted 16 days ago
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Responsibilities:
- Manage and maintain product listings on the e-commerce website and various online marketplaces, ensuring accuracy and optimization.
- Oversee inventory levels, coordinating with warehouse teams to ensure stock availability and prevent stockouts.
- Process and track online orders, ensuring timely and accurate fulfillment and shipping.
- Monitor website performance, identify and troubleshoot any technical issues or user experience problems.
- Collaborate with marketing teams to execute promotional campaigns and ensure seamless integration with e-commerce operations.
- Provide support to the customer service team by addressing operational queries and resolving order-related issues.
- Analyze sales data and operational metrics to identify trends and opportunities for improvement.
- Manage relationships with third-party logistics (3PL) providers and shipping carriers.
- Ensure compliance with all relevant e-commerce regulations and payment processing standards.
- Stay up-to-date with e-commerce best practices, emerging technologies, and industry trends.
- Bachelor's degree in Business, Marketing, E-commerce, or a related field.
- 2-4 years of experience in e-commerce operations, online retail, or a similar role.
- Proficiency with e-commerce platforms such as Shopify, WooCommerce, or Magento.
- Experience with online marketplaces like Amazon Seller Central and eBay.
- Strong understanding of inventory management principles and order fulfillment processes.
- Excellent analytical and problem-solving skills, with a keen eye for detail.
- Proficiency in Microsoft Excel or Google Sheets for data analysis.
- Effective communication and collaboration skills, suitable for a remote work environment.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with digital marketing concepts is a plus.
Amazon Paid Media Manager
Posted today
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About Health & Happiness Group
Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 15 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments – Baby, Adult and Pet Nutrition and Care – supporting whole-family health and happiness across 8 international brands.
As we grow, our people and our culture are essential to our success. We are recognised as a ‘Great Place to Work’ and have over 3,400 employees working globally, both in-office and remotely to support the company’s rapid growth. We are looking for more brilliant people who can turn complex problems into simple solutions.
Your role within the team:
- We are seeking a skilled and experienced Amazon Paid Media Manager to join our team.
- The ideal candidate will have a minimum of 4 years of proven experience in managing and optimizing Amazon Paid Media campaigns.
- As an Amazon Paid Media Manager, you will play a crucial role in driving the success of our e-commerce business by strategically managing and optimizing our Amazon advertising efforts.
Key Responsibilities:
- Media Ownership: Build, manage, and optimise all Amazon Ads (Sponsored Products, Brands, Display, and DSP) to achieve ROAS, ACoS, and revenue targets.
- Seller Central Management: Maintain and optimise campaigns, listings, and product data directly within Seller Central,ensuring everything from budgets to bids to catalogue data is accurate and optimised
- Strategic Execution: Work with the Amazon EU Lead to design and deliver a cohesive media plan that supports both short-term sales goals and long-term brand growth.
- Search & Conversion Optimisation: Leverage keyword analysis, category insights, and competitive data to improve ranking and conversion.
- Creative Collaboration: Partner with the brand and content teams to test and optimise assets in paid media campaigns.
- Performance Analysis: Build weekly and monthly media performance dashboards, delivering actionable insights and recommendations.
- Experience managing Amazon 3P accounts through Seller Central.
- Deep experience in Amazon Advertising, including campaign setup, optimisation, and reporting.
- Strong analytical skills with comfort using Helium10, Pacvue, JungleScout, or similar tools.
- Experience scaling revenue in consumer brands (ideally supplements, beauty, or pet care).
Campaign Strategy and Planning:
- Develop and execute effective Amazon PPC strategies aligned with overall business objectives.
- Conduct thorough keyword research and analysis to identify relevant and high-performing keywords.
- Create and manage comprehensive PPC campaigns, ad groups, and keywords to maximize ROI.
Budget Management:
- Set, monitor, and optimize advertising budgets to ensure efficient allocation of resources.
- Implement bidding strategies to achieve target ACoS (Advertising Cost of Sales) and other key performance indicators.
Ad Creative and Copywriting:
- Collaborate with the creative team to develop compelling ad creatives that resonate with the target audience.
- Write persuasive and engaging ad copy to increase click-through rates and conversions.
Performance Analysis and Reporting:
- Regularly analyze campaign performance metrics and key performance indicators.
- Provide insightful reports and actionable recommendations to enhance campaign performance.
- Utilize analytics tools to track and measure the success of campaigns.
Competitor Analysis:
- Stay informed about industry trends and competitive landscape.
- Conduct competitor analysis to identify opportunities and areas for improvement.
Continuous Optimization:
- Implement A/B testing strategies for ad creatives, targeting, and bidding.
- Stay abreast of Amazon algorithm changes and update strategies accordingly.
Desired Skills and Experience:
To make sure we are setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity:
- Minimum of 3-4 years of hands-on experience in managing Amazon PPC campaigns.
- DSP experience would be a big plus too.
- Proven track record of improving ACoS, conversion rates, and overall campaign performance.
- In-depth knowledge of Amazon Advertising platform and best practices.
- Strong analytical skills with proficiency in data interpretation and reporting.
- Excellent communication and collaboration skills.
- Familiarity with e-commerce and understanding of consumer behaviour on online marketplaces.
- Creative thinker with a passion for pets and wellness.
- Excellent problem-solving and decision-making skills – seeks to solve problems and bring recommendations rather than just reporting on issues or challenges.
- Results-oriented self-starter that takes initiative without being asked and has a proven track record of excellent results in a fast-growth environment.
- Highly organized and disciplined with strong attention to detail.
- Collaborative - proven collaborative leadership style and a team player.
- Strong written, verbal and listening communication skills
- Excelling at operating in a fast paced & entrepreneurial environment.
- Ability to work in a cross-functional matrix environment.
Benefits:
- Hybrid working with 3 days a week in the office.
- Note: Our current Office days are Tuesday, Wednesday and Thursday. Occasionally, an extra day in the office will be required for Group Town hall, Events, team meetings, etc.
- Gym Membership (28 credits per month)
- On-site Gym
- 30 Annual Leave days per year
- 40% discount for UK Brands
- Pension
- Health Insurance
- Life Insurance
- Private Dental Insurance
- Dog-friendly office.
- Coffee shop within the building.
- Complimentary office drinks on Thursday evenings
H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment, creating a safe and inclusive environment for all.
We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, and our hiring decisions will be based on business needs, position requirements, and the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable.
If you have what it takes, please apply via the online portal and we will be in touch soon. We move quickly and may fill the role prior to the application close date, so we suggest you get in touch today!
Salary and benefits will be competitive and commensurate with experience. All personal data collected is for recruitment purposes only.
Amazon Advertising Lead - FMCG
Posted today
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We’re hiring an experienced Amazon Advertising Lead to take ownership of paid media strategy and execution across Amazon marketplaces in Europe, for a high growth FMCG.
This is a high-visibility role where you’ll work cross-functionally with brand, digital, media, and commercial teams to drive growth through smart, performance-led advertising across Amazon’s ecosystem.
The Role
As Amazon Advertising Manager, you’ll be responsible for developing and executing lower-funnel strategies across the Amazon Marketing Cloud, Advertising Console, and DSP. You'll be hands-on with campaign optimisation, budget ownership, and performance reporting—while working closely with internal stakeholders to align on commercial goals.
Key Responsibilities
- Own full-funnel Amazon advertising strategy across key EU markets, with a strong focus on lower-funnel performance.
- Daily and weekly optimisation of campaigns to maximise ROI and meet performance targets.
- Manage AMS and DSP campaigns end-to-end, including bid strategy, audience targeting, and creative testing.
- Monitor KPIs such as ROAS, TACoS, CTR, and CVR, and implement ongoing optimisations.
- Conduct regular competitor and category analysis to identify growth opportunities.
- Collaborate with internal creative, media, and brand teams to develop high-impact content for advertising use.
- Work cross-functionally with commercial and eCommerce stakeholders to ensure campaigns support broader business objectives.
- Present performance insights and strategic recommendations to senior leadership.
Product Manager - Amazon Ecosystem
Posted 21 days ago
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At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations.
Our international team, spanning from Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx.
However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.
If you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.
Requirements
- Experience working on B2B SaaS products – ideally supported by specific examples from a Product Manager or Product Owner role. What matters most is hands-on experience and a solid understanding of the real-world challenges of such products.
- In-depth knowledge of the Amazon ecosystem – whether as a seller, consultant, or someone developing tools integrated with Amazon. We're looking for practical knowledge, not just theoretical understanding.
- Understanding of the global context – familiarity with the differences between Amazon markets (e.g., the US, Germany, India) and the ability to design solutions that work well across various local environments.
- Familiarity with the full lifecycle of an Amazon seller – from product listing, inventory management, and logistics to advertising campaigns and brand protection.
- Strong analytical thinking skills – the ability to draw insights from data, customer conversations, and competitor moves — and translate all of that into a coherent vision and actionable product plan.
Key technologies and platforms you need to be familiar with:
- Platforms: Seller Central, Vendor Central, Amazon Advertising Console (Sponsored Products/Brands/DSP), Brand Registry.
- Programs: Fulfillment by Amazon (FBA, including Pan-European and EFN), Seller Fulfilled Prime (SFP).
- Technologies: Deep understanding of the capabilities and limitations of the Amazon Selling Partner API (SP-API).
Your task will be to set the direction for our Amazon-related products worldwide. We’re looking for someone to take the helm — like the CEO of this area — and lead it in a way that delivers real value to sellers across all major markets and Amazon programs.
- Developing and managing the global roadmap – creating a long-term development plan for the Amazon ecosystem, taking into account market priorities (North America, Europe, Asia) as well as programs like FBA, Seller-Fulfilled Prime, and Amazon Advertising.
- Market and competitor analysis – monitoring changes in Amazon policies, SP-API updates, and trends among global tool providers for sellers. Building internal expertise in the Amazon platform.
- Customer needs research – conducting regular interviews and analyses with international sellers to understand their operational, logistical, and marketing challenges when working with Amazon.
- Defining product requirements – translating identified needs and problems into specific, high-level requirements for product and technical teams.
- Managing success metrics – setting key performance indicators (KPIs) and tracking their progress, making data-driven and results-based decisions.
Benefits
- Real Impact: The opportunity to actively shape the global e-commerce market and implement solutions that make a difference.
- Global Team: Inspiring collaboration with passionate professionals from diverse cultures and corners of the world.
- Dynamic Growth : The chance for professional and personal development within a company experiencing a phase of dynamic growth – grow with us!
- Attractive salary and perks package (depending on hiring country)
Worldwide Specialist Seller - Amazon Connect, Amazon Connect Sales & GTM Team - WWPS
Posted 25 days ago
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Transform constituent experiences for mission-driven organizations via Amazon Connect. As a key member of the team, you'll enable organizations to streamline complex communication challenges and drive innovative technological adoption across the United Kingdom's public sector.
Key job responsibilities
- Drive revenue growth and market penetration for Amazon Connect solutions in the United Kingdom Public Sector
- Develop and execute comprehensive sales strategies targeting enterprise-level accounts
- Build and nurture strategic relationships with key stakeholders at CxO levels
- Collaborate with Solutions Architects and Partner ecosystems to extend solution reach
- Create compelling value propositions that demonstrate tangible business outcomes
A day in the life
Your day will be a blend of strategic relationship building, technical exploration, and collaborative problem-solving. You'll engage with senior executives, technical architects, and innovative partners to design transformative solutions that drive organizational improvements.
About the team
We are a passionate group of customer experience enthusiasts dedicated to reshaping how organizations interact with their customers. Our team is at the forefront of cloud communication innovation, working collaboratively to deliver solutions that make meaningful impacts across industries.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- Demonstrated sales proficiency in CCaaS/SaaS solutions
- Strong understanding of customer experience and contact center technologies and operations
- Technical aptitude with ability to discuss complex technological solutions
- Proven track record of enterprise sales performance
Preferred Qualifications
- Deep understanding of UK Public Sector technology landscape
- Experience with telecommunications, VoIP, and CRM/ERP application sales
- Background in complex solution integration
- Curiosity about emerging customer experience technologies
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Amazon Account Manager (Experienced Only)
Posted today
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Customer Escalation Specialist, Amazon Shipping
Posted 4 days ago
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Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a highly driven problem solver, and customer obsessed Customer Support Escalation Specialist to support in resolving customer issues, as well as improving existing program processes. In this role, you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
The Customer Support Escalation Specialist is an EU role focusing on customer support in FRITES. You will be directly responsible for partnering with internal stakeholders; Operations, Marketing, Commercial and Shipper compliance to own and send external shipper communications for the small shipper cohort. These communications will be regarding; rate card amendments, forecasting, billing and payments, collection migrations and any compliance issues.
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue, and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
This role is based in London, United Kingdom.
Key job responsibilities
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-account managed shipper cohort. These communications will be based off inputs generated from internal stakeholders from Operations, Marketing, Commercial and Shipper compliance.
- Proactively identifying process gaps in existing customer services SOPs, with the purpose of driving process improvement initiatives to improve the customer experience.
- Conducting weekly audits on customer support cases, to ensure quality assurance.
- Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Marketing, Commercial, Customer Programs and Operations to drive change, and influence stakeholders.
- Be able to work with qualitative and quantitative data to dive deep into customer support performance, and use this data to build solutions for improvement.
- Partnering with commercial to manage the Premium Launch Experience mechanism for our enterprise shippers. This is a deep dive flash report on all of the shipper's inbound communications to ensure shipper satisfaction, and flag any issues
Basic Qualifications
- Fluent in English and French or Spanish
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- Experience working in client facing roles, ideally in a sales or support function.
- Proven ability to work collaboratively with marketing/commercial teams to manage outbound email and phone communications with external customers. Ensuring it is in-line with organizational brand guidelines.
- Ability to work independently, and able to proactively prioritize tasks to ensure the scope is delivered, and on time.
- Strong attention to detail, proofreading, and problem-solving skills
Preferred Qualifications
- Previous experience in e-commerce or logistics
- Proficient use of MS Office Suite and project management tools such as Asana.
- Experience implementing scalable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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