131 Customer Service jobs in London

General Responsibilities
Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that.
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Our client is seeking a friendly and efficient Customer Service Representative to join their busy team in the heart of London, England, UK . This role involves providing exceptional support to customers across various channels, including phone, email, and potentially in-person interactions at their central London office. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
• Process orders, requests, and returns accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and suggest service enhancements.
• Build rapport with customers and foster strong relationships.
• Collaborate with internal departments to ensure customer needs are met.
• Adhere to company service standards and performance metrics.
• Assist with administrative tasks related to customer service operations.
• Handle customer feedback and suggestions constructively.

Requirements:

• Previous experience in a customer service or call center environment is essential.
• Excellent communication and listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help customers.
• Good written and verbal English is mandatory.
• Must be able to work full-time from our office located in London, England, UK .

This is an excellent opportunity for someone looking to grow their career in customer service within a reputable organization. Our client offers a supportive team environment and opportunities for professional development within the vibrant city of London, England, UK .

Role Overview:

The Multilingual Customer Experience Consultant is responsible for delivering exceptional customer support across multiple channels including phone, email, and live chat. This role requires fluency in both German and English and involves handling customer queries with professionalism and empathy.

Key Responsibilities:

- Respond promptly and professionally to customer enquiries via phone, email, and chat.

- Maintain high standards of customer satisfaction and service quality.

- Collaborate with team leaders and colleagues to meet client expectations.

- Represent the company professionally in all communications.

- Continuously seek ways to improve performance and customer experience.

- Work flexibly within the designated shift hours.

Skills & Experience:

- Excellent telephone manner and communication skills.

- Strong numeracy and literacy.

- Good analytical and problem-solving abilities.

- Previous experience in customer service or call centre (desirable).

- Fluency in German and English.

Training & Development:

- Full training provided including systems and interpersonal skills.

- Opportunities for career progression and additional responsibilities.

Benefits:

- Hybrid working model (80% remote)

- Supportive team environment

- Performance-based bonuses

- Opportunities for growth and development

Core Values:

- Customer-Centric Excellence

- Trust and Transparency

- Continuous Improvement

- Team Empowerment

- Prosperity

Position in Organisation:

Reports to the Customer Experience Team Manager with support from nearby colleagues.

Operational Details:

- Contracted hours: 8.00am - 10.00pm, Monday to Sunday (flexibility required)

- Office presence required during client visits, training, and other business needs

Join a dynamic and fun team committed to delivering outstanding customer experiences and driving innovation in customer service.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service Advisor £22,000 – £0,000 | Ruislip | Permanent A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential. What you’ll be doing: Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value Building strong relationships to ensure long-term customer loyalty and retention Working towards individual and team sales/KPI targets with a focus on high performance Delivering a professional, customer-focused experience that drives both satisfaction and results Who we’re looking for: Previous experience in sales, telesales, or customer service within a target-driven environment Confident, enthusiastic, and commercially minded communicator Results-oriented with the drive to exceed goals and celebrate success Motivated, reliable, and proactive problem solver Keen to learn, develop, and progress within a growing insurance business What’s in it for you? Competitive salary of £22,00 – £3 000 (dependent on experience) Monday to Friday, 37.5 hours per week Full training provided with ongoing career development support Clear progression routes within a fast-growing business A collaborative and supportive team culture that recognises and rewards achievement

Customer Service Advisor

£22,000 – £0,000 | Ruislip | Permanent

A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.

What you’ll be doing:

• Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
• Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
• Building strong relationships to ensure long-term customer loyalty and retention
• Working towards individual and team sales/KPI targets with a focus on high performance
• Delivering a professional, customer-focused experience that drives both satisfaction and results

Who we’re looking for:

• Previous experience in sales, telesales, or customer service within a target-driven environment
• Confident, enthusiastic, and commercially minded communicator
• Results-oriented with the drive to exceed goals and celebrate success
• Motivated, reliable, and proactive problem solver
• Keen to learn, develop, and progress within a growing insurance business

What’s in it for you?

• Competitive salary of £22,00 – £3 000 (dependent on experience)
• Monday to Friday, 37.5 hours per week
• Full training provided with ongoing career development support
• Clear progression routes within a fast-growing business
• A collaborative and supportive team culture that recognises and rewards achievement

Job Description

Customer Service Advisor

£22,000 – £0,000 | Ruislip | Permanent

A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.

What you’ll be doing:

• Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
• Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
• Building strong relationships to ensure long-term customer loyalty and retention
• Working towards individual and team sales/KPI targets with a focus on high performance
• Delivering a professional, customer-focused experience that drives both satisfaction and results

Who we’re looking for:

• Previous experience in sales, telesales, or customer service within a target-driven environment
• Confident, enthusiastic, and commercially minded communicator
• Results-oriented with the drive to exceed goals and celebrate success
• Motivated, reliable, and proactive problem solver
• Keen to learn, develop, and progress within a growing insurance business

What’s in it for you?

• Competitive salary of £22,00 – £3 000 (dependent on experience)
• Monday to Friday, 37.5 hours per week
• Full training provided with ongoing career development support
• Clear progression routes within a fast-growing business
• A collaborative and supportive team culture that recognises and rewards achievement

Role Overview:

A Consumer Care Advisor is responsible for delivering outstanding customer support across multiple contact channels. This role involves being the first point of contact for consumers, handling queries and complaints related to a wide range of consumer products.

You will ensure that all interactions meet high standards of care and quality, while adhering to established procedures. The role also includes liaising with internal teams regarding order management and product-related issues.

Hours: 40 hours per week (typically Monday-Friday 9am-6pm, Saturday 9am-4pm; flexibility required for shifts between 8am-8pm, Monday-Sunday)

Key Responsibilities:

· Respond to consumer enquiries via phone, email, live chat, and social media.

· Handle complaints and feedback with empathy and professionalism.

· Maintain accurate records using CRM systems.

· Collaborate with internal departments to resolve customer issues.

· Meet performance targets including customer satisfaction, productivity, and data accuracy.

Skills & Experience:

· Excellent verbal and written communication skills.

· Ability to communicate empathetically with a diverse customer base.

· Previous experience in customer service, ideally within the food or FMCG sector.

· Strong problem-solving skills and adaptability.

· Proficiency in Google Suite and Microsoft Office; CRM experience (e.g. Zendesk) is a plus.

· Flexible approach to working hours, including evenings and weekends.

· Self-motivated and collaborative team player.

Training & Development:

Full induction and ongoing training provided. Opportunities for career progression and salary increases based on performance.

Benefits:

· Supportive and sociable team culture

· Pension scheme

· Eye care vouchers and discounts

· Discounted gym membership

· Charity involvement and fundraising events

· Incentives and prizes

· Referral bonus scheme

· Apprenticeship and career development programmes

· Recognition and reward schemes

· Cycle to work scheme

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

About Us: 

R.A.D® is a performance footwear company using innovation and creativity to unlock the euphoria of sport. Inspired by skateboarding and surfing, we blend cutting-edge performance with a distinctive aesthetic rooted in lifestyle subcultures. As an underdog in a field dominated by giants, we focus on authentic, credible brand-building that challenges the status quo—step by step crafting a legacy. Tuned For The Future. 

As we continue to expand our reach and product offerings, we are seeking a hungry, driven, exceptional communicator to help grow our Customer Experience team. This is the perfect opportunity for someone early in their career who wants to have huge impact on a growing brand. 

Role Overview: 

R.A.D®s customer is at the heart of everything we do. We have a hugely loyal customer base who keep coming back because our products are exceptional, but so too is the customer experience. We are seeking a Customer Service Specialist who wants to deliver exceptional experiences to our customers, while staying true to our brand values, voice and business needs. 

Key Responsibilities:

• Engaging directly with customers, responding to their questions in a way that feels authentically R.A.D®. 

• Ensuring every customer feels like R.A.D®s #1 priority and receives a high-quality experience, no matter the ask. 

• Answering queries and managing the customer inbounds on pre and post sales, and everything in between. 

• Providing specialist answers to questions about products and the brand, taking pride in being a subject matter expert.  

• Managing customer returns efficiently so that customers feel supported throughout the process. 

• Assisting in the creation of customer orders, seeding orders and any other internal or external order assistance, as required. 

• Recommending improvements to company processes for efficiency; always looking for automations while still managing the day-to-day tasks. 

• Calmly managing a varied workload, understanding that the inbox may be busier at launches and other moments. 

• Working with the Customer Service Manager, the Director of Operations, the Supply Chain Manager and any other team as required to ensure Customer Service is the best internal resource it can be. 

• Willing to take on wider business tasks as is needed in a growing team. 

Requirements

Key Skills/Experience required: 

• Proven excellence in communication – either in a customer service role or similar (previous customer service experience is a huge plus); with a focus on email communications. 

• Tech-savvy - you maybe haven’t worked with Shopify or Gorgias before, but you’ll be able to pick it up quickly! 

• Proficient at MS Office tools. 

• Impeccable attention to detail. 

Not essential but nice to have skills/experience: 

• Previous in-house customer service experience for a brand. 

• Working with Shopify’s back-end – particularly Orders and Products. 

• Proven track record of responding to followers, customers on social channels. 

• Knowledge of and interest in fitness, in some form, is a bonus. 

 This role is for you if: 

• You absolutely love dealing with people, problem solving and that satisfying feeling of a happy customer.  

• You are happy to operate in the grey – you can handle nuance and reflect that in the way you communicate. You are adaptable and understanding when priorities shift or processes evolve. 

• You thrive in fast-paced environments where no two days are the same. 

• You are a 100% team player, and always seeking ways to help the team and the brand, as well as the customer.  

• You're a good listener with natural empathy, who can approach a problem from both sides. 

• You’re a self-starter with the ability to use initiative  – you don’t wait for instruction, but you always seek to understand better and aren’t afraid to ask for help. 

• You’re so excited about the brand that it will shine through in your product knowledge and customer relations. 

We are global but based in the UK. Occasionally you may be asked to help keep things moving along for our international customers during UK bank holiday periods.  

Benefits

• 25 days holiday plus bank holidays
• Generous personal footwear and clothing allowance
• Family & friends discount and early access to R.A.D® products
• On-site gym
• Quarterly Power of Movement allowance towards fitness pursuits