64 Customer Service Manager jobs in London

Customer Service Manager - Commercial Linen Services

Location: Hybrid (2 days from home, 3 days on-site or in-office)

Salary: Up to £40,000 per year

Hatched Talent Solutions is proud to be recruiting on behalf of a respected commercial laundry provider delivering essential linen services to healthcare facilities and regional sites across the UK. We're looking for a hands-on, organised, and customer-focused Customer Service Manager to oversee client relationships and service delivery within their dedicated region.

This is a Hybrid relationship-driven role - perfect for someone who enjoys operational oversight, client interaction, and problem-solving in a high-accountability environment.

About the Role

As Customer Service Manager, you will act as the frontline liaison between the business and its healthcare clients. Your core responsibilities will involve managing site relationships, conducting linen stock checks, addressing service issues, and coordinating with internal teams to maintain a high standard of delivery.

Key Responsibilities

• Serve as the primary point of contact for customers across your assigned region
• Conduct regular site visits to hospitals and healthcare facilities
• Carry out accurate stock checks and manage itinerary stock during visits
• Proactively resolve customer issues and maintain service satisfaction
• Maintain a consistent and professional standard of customer care across all touchpoints

What We're Looking For

• Experience in a customer-facing or field-based service role
• Strong communication and interpersonal skills - you'll be the face of the service
• Excellent organisation and time-management capabilities
• Hands-on and practical mindset - confident managing stock, resolving issues, and navigating site visits
• Willingness to travel regularly (UK driving licence and access to a vehicle required)
• Experience within the laundry, linen, or facilities sector is an advantage but not essential

What's on Offer

• Competitive salary of up to £40,000 per year
• Hybrid working (2 days from home, 3 days on-site or in-office)
• The opportunity to manage key client relationships in a critical service sector
• Supportive and collaborative internal team structure
• A stable and growing business with strong client demand

Customer Service Manager - Maternity Cover

Location: Remote until December, thereafter Kingston upon Thames with parking

Salary: 45,000 - 50,000 per annum plus amazing benefits package including medical insurance, pension, life assurance, bonus incentive, 25 days plus BH and fantastic facilities including pay day pastries.

Hours: 9am to 5pm, Monday to Friday with 2 days working from home after December

Contract Type: Maternity cover with likely extension

Are you ready to take your career to the next level in the dynamic world of this exciting organisation?

My client, who I know very well, is seeking a passionate and driven Customer Service Manager to lead a team of 8, dedicated to delivering exceptional customer experiences!

If you thrive in a fast-paced environment and possess strong leadership skills, we want to hear from you!

Key Responsibilities :

• Lead and Inspire: Manage and motivate an on-site and remote Customer Service team, ensuring performance objectives are met while maintaining high standards of quality and compliance.
• Stakeholder Collaboration: Build and maintain professional relationships with internal stakeholders, distributors, and partners to enhance the overall customer experience.
• Data-Driven Insights : Monitor KPIs and performance metrics, taking proactive actions to improve efficiency and share insights.
• Team Development: Support recruitment and retention efforts while conducting regular performance reviews and coaching sessions to foster a high-performing team.
• Compliance and Best practises : Ensure adherence to company policies, SOPs, and regulatory requirements, collaborating with other departments for continuous improvement.

Requirements:

• Experience in a Customer Service leadership role managing a team of direct reports. A background in customer service, logistics, or project management is a plus.
• Data Savvy: Comfortable working with data and presenting insights effectively, strong user of Excel and Power BI is desirable.
• Language Skills: Excellent command of English is essential; knowledge of Swedish, Norwegian, or Danish is a bonus!
• Soft Skills : Exceptional interpersonal and communication skills, a customer-focused mindset, and resilience in handling objections.
• Empowerment: Within this role, you will act and decide independently, shaping the future of customer service within the organisation.

Why Join this company?

• Empowerment: Within this role, you will act and decide independently, shaping the future of customer service within the organisation.
• Growth Opportunities : We offer an environment that encourages professional growth and development. Join us in leading digital transformation initiatives and enhancing customer value!
• Team Spirit: Be part of a collaborative team that values your input and fosters a culture of excellence.

If you are proactive, adaptable, and have a knack for coaching and listening, we want to meet you! Join their mission to deliver outstanding customer experiences and make a meaningful impact.

How to Apply :

Ready to embark on this exciting journey? Apply today!

Let's work together to make every customer interaction exceptional! Apply now!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Manager - Maternity Cover

Location: Remote until December, thereafter Kingston upon Thames with parking

Salary: 45,000 - 50,000 per annum plus amazing benefits package including medical insurance, pension, life assurance, bonus incentive, 25 days plus BH and fantastic facilities including pay day pastries.

Hours: 9am to 5pm, Monday to Friday with 2 days working from home after December

Contract Type: Maternity cover with likely extension

Are you ready to take your career to the next level in the dynamic world of this exciting organisation?

My client, who I know very well, is seeking a passionate and driven Customer Service Manager to lead a team of 8, dedicated to delivering exceptional customer experiences!

If you thrive in a fast-paced environment and possess strong leadership skills, we want to hear from you!

Key Responsibilities :

• Lead and Inspire: Manage and motivate an on-site and remote Customer Service team, ensuring performance objectives are met while maintaining high standards of quality and compliance.
• Stakeholder Collaboration: Build and maintain professional relationships with internal stakeholders, distributors, and partners to enhance the overall customer experience.
• Data-Driven Insights : Monitor KPIs and performance metrics, taking proactive actions to improve efficiency and share insights.
• Team Development: Support recruitment and retention efforts while conducting regular performance reviews and coaching sessions to foster a high-performing team.
• Compliance and Best practises : Ensure adherence to company policies, SOPs, and regulatory requirements, collaborating with other departments for continuous improvement.

Requirements:

• Experience in a Customer Service leadership role managing a team of direct reports. A background in customer service, logistics, or project management is a plus.
• Data Savvy: Comfortable working with data and presenting insights effectively, strong user of Excel and Power BI is desirable.
• Language Skills: Excellent command of English is essential; knowledge of Swedish, Norwegian, or Danish is a bonus!
• Soft Skills : Exceptional interpersonal and communication skills, a customer-focused mindset, and resilience in handling objections.
• Empowerment: Within this role, you will act and decide independently, shaping the future of customer service within the organisation.

Why Join this company?

• Empowerment: Within this role, you will act and decide independently, shaping the future of customer service within the organisation.
• Growth Opportunities : We offer an environment that encourages professional growth and development. Join us in leading digital transformation initiatives and enhancing customer value!
• Team Spirit: Be part of a collaborative team that values your input and fosters a culture of excellence.

If you are proactive, adaptable, and have a knack for coaching and listening, we want to meet you! Join their mission to deliver outstanding customer experiences and make a meaningful impact.

How to Apply :

Ready to embark on this exciting journey? Apply today!

Let's work together to make every customer interaction exceptional! Apply now!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Service Delivery Manager (Evening shift)

Salary : 42,000 per annum, with an annual performance bonus plus Veolia benefits and pension

Hours : 40 hours per week. Monday - Friday 13:30 till 22;00 (30 minute unpaid break)

Location : Westminster (across our Municipal contracts)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI's.
• Lead our people & assets to deliver/exceed service expectations.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Investigate safety incidents, underperformance and disciplinary incidents.

What we're looking for;

Essential:

• Team Leadership and Management experience.
• Experience in developing/mentoring people.
• Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.

Desirable:

• IOSH Managing Safely qualifications
• Waste management experience

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

IT Service Delivery Manager - Mergers & Acquisitions

70,000 - 80,000 PA

A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years.

Reporting directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact.

Key Responsibilities

* Lead a specialist M&A IT team

* Own end-to-end IT delivery during acquisitions: due diligence to post-integration

* Assess target company IT environments, risks and compatibility

* Create and manage IT integration/separation plans, including TSAs and roadmaps

* Oversee data migration, infrastructure alignment and app rationalisation

* Ensure uninterrupted IT services and maintain high SLA performance

* Manage IT incidents, requests, changes and problems (ITIL framework)

* Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops)

* Coordinate with external vendors and manage service contracts

* Ensure regulatory, legal and cybersecurity compliance during transitions

* Capture lessons learned and improve playbooks for future M&A initiatives

* Support change management, onboarding and documentation across projects

Requirements

* Extensive experience in IT service delivery/operations within M&A environments

* Strong grasp of ITIL practices and service management tools (e.g. ServiceNow)

* Experience with complex IT integrations, carve-outs and cloud migrations

* Excellent stakeholder and vendor management skills

* PRINCE2 or equivalent project management expertise

* Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity)

* Ideally ITIL v4 Intermediate+ certified

* Background in infrastructure, enterprise architecture or transformation will be highly favoured

London based (initially 4 days per week onsite, dropping to 3 once passed probation)

IT Service Delivery Manager - Mergers & Acquisitions

70,000 - 80,000 PA

A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years.

Reporting directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact.

Key Responsibilities

* Lead a specialist M&A IT team

* Own end-to-end IT delivery during acquisitions: due diligence to post-integration

* Assess target company IT environments, risks and compatibility

* Create and manage IT integration/separation plans, including TSAs and roadmaps

* Oversee data migration, infrastructure alignment and app rationalisation

* Ensure uninterrupted IT services and maintain high SLA performance

* Manage IT incidents, requests, changes and problems (ITIL framework)

* Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops)

* Coordinate with external vendors and manage service contracts

* Ensure regulatory, legal and cybersecurity compliance during transitions

* Capture lessons learned and improve playbooks for future M&A initiatives

* Support change management, onboarding and documentation across projects

Requirements

* Extensive experience in IT service delivery/operations within M&A environments

* Strong grasp of ITIL practices and service management tools (e.g. ServiceNow)

* Experience with complex IT integrations, carve-outs and cloud migrations

* Excellent stakeholder and vendor management skills

* PRINCE2 or equivalent project management expertise

* Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity)

* Ideally ITIL v4 Intermediate+ certified

* Background in infrastructure, enterprise architecture or transformation will be highly favoured

London based (initially 4 days per week onsite, dropping to 3 once passed probation)

Service Delivery Manager (Evening shift)

Salary : 42,000 per annum, with an annual performance bonus plus Veolia benefits and pension

Hours : 40 hours per week. Monday - Friday 13:30 till 22;00 (30 minute unpaid break)

Location : Westminster (across our Municipal contracts)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI's.
• Lead our people & assets to deliver/exceed service expectations.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Investigate safety incidents, underperformance and disciplinary incidents.

What we're looking for;

Essential:

• Team Leadership and Management experience.
• Experience in developing/mentoring people.
• Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.

Desirable:

• IOSH Managing Safely qualifications
• Waste management experience

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes.

Assist with building the most effective relationships at all levels with customers and suppliers.

Responsibilities:

• Respond to agent and client enquiries via telephone and in writing to agreed service standards.
• Handle queries from sales support, claims handlers, medical screeners and emergency assistance providers.
• Liaise with the Underwriters to ensure that non-standard and complex queries are managed and resolved to the satisfaction of our customers.
• Work with the guidance of the Underwriters and Head of Service Delivery to perform analysis on MI reports to ensure they accurately reflect the current position.
• Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders.
• Maximise subrogation and cost containment wherever possible
• Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service.
• Prepare and interpret performance analysis reports.
• Conduct audits of Third-Party Administrators (TPAs).
• Support the delivery and analysis of customer satisfaction surveys.
• Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services.
• Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised.

Knowledge and Experience:

• Strong working knowledge of travel, personal accident, loss of licence and funeral insurance products.
• Experience working within a regulated environment, with a clear understanding of first line compliance responsibilities.
• Familiarity with FCA Consumer Duty principles and their practical application in service delivery.
• Highly articulate and confident when dealing with people at all levels – clients, brokers, customers, and regulators.
• Empathetic, flexible, and assertive customer management skills, especially in sensitive areas such as funeral services.
• Strong organisational skills with the ability to prioritise workload to tight deadlines while maintaining attention to detail.
• Strong numeric, IT, and analytical skills.
• Self-motivated and able to work effectively both independently and as part of a team.
• Proficient in Microsoft Office applications and comfortable with web-based technologies.

By submitting your CV you confirm that you are agreeing to the Privacy Policy of Nexus Underwriting and consenting to Nexus Underwriting processing and holding your personal details.