665 Coo jobs in the United Kingdom

• Oversee and direct all company operations and business activities.
• Develop and implement strategic operational plans.
• Manage operational budgets and financial performance.
• Lead and mentor senior management teams across various departments.
• Ensure efficiency, quality, and cost-effectiveness in all operations.
• Drive process improvements and implement best practices.
• Oversee human resources, supply chain, and customer service functions.
• Manage risk and ensure regulatory compliance.
• Foster a strong corporate culture and employee engagement.
• Identify and capitalize on growth opportunities.

• MBA or Master's degree in Business Administration, Management, or a related field.
• Minimum of 10 years of experience in senior management roles, with significant operational leadership experience.
• Proven success in strategic planning and execution.
• Demonstrated ability to lead and manage large, diverse teams.
• Strong financial acumen and experience with budgeting and P&L management.
• Excellent communication, negotiation, and interpersonal skills.
• Experience in scaling businesses and driving growth initiatives.
• Deep understanding of operational excellence and best practices.
• Proficiency in business analysis and problem-solving.
• A results-oriented mindset with a commitment to achieving organizational goals.

Kappa Lab is a digital assets market maker committed to delivering 24/7 deep liquidity and enhancing market efficiency.

Our proprietary technology enables us to provide swift and effective solutions to our partners, while our sophisticated algorithms ensure efficient and consistent pricing across all trading venues. We fuel the Web3 ecosystem, driving innovation in pioneering projects with the professionalism and dedication of our exceptional team.

Join Kappa Lab as Chief Operating Officer (COO) , where you will act as the bridge between strategy and delivery. This role requires a leader with strong technical fluency and project execution skills to design operational processes, oversee technology development, and coordinate cross-functional teams.

As COO, you will play a central role in scaling Kappa Lab’s global operations , shaping how we deliver new products, expand into new markets, and embed technology into every aspect of the business. Your work will directly impact the firm’s growth trajectory and the future of our trading platform.

• Operations Oversight : Design and oversee operational processes, support licensing and regulatory requirements, manage third-party relationships, and coordinate the firm’s Book of Work.
• Technology & Project Management : Lead execution of core initiatives, build project management frameworks (dashboards, OKRs, sprints), deploy new workflow tools, and partner with developers to drive innovation and scalable impact.
• Market Intelligence : Monitor industry trends and product launches, translating insights into actionable inputs for strategy and product development.
• Administration & Reporting : Deliver a clear reporting and monitoring framework, coordinate with auditors, accountants, and regulators, and maintain oversight of budgets and resource allocation.

Required

• 5+ years in operations or project/program management, ideally in fintech, trading, or crypto.
• Strong technical fluency; able to work closely with engineers, data teams, and product owners.
• Proven track record of delivering complex, cross-functional projects under tight deadlines.
• Excellent organisational and execution skills; thrives in high-growth, fast-paced environments.
• Experience embedding automation or AI into processes is a strong plus.

Desirable

• Familiarity with trading systems, order-book mechanics, or crypto market infrastructure.
• Experience scaling operational frameworks for global technology or trading firms.
• Demonstrated ability to design and execute OKRs at an organisational level.

• The opportunity to shape the operational backbone of a global trading firm .
• Direct impact on the delivery of flagship products and technology initiatives.
• A chance to scale operations in new markets and product lines.
• A lean, entrepreneurial environment where execution and innovation are rewarded.
• A central role in building an AI-first proprietary trading firm .

Kappa Lab is an equal opportunities employer committed to creating an inclusive and diverse workplace. We welcome applications from all individuals and do not discriminate on the basis of race, colour, nationality, ethnicity, religion or belief, sex, sexual orientation, gender identity or expression, marital status, pregnancy or maternity, disability, or age. We value and respect the unique contributions each person brings, and strive to ensure everyone can thrive and grow in our organisation.

• Develop and implement operational strategies aligned with the company's long-term goals and objectives.
• Oversee daily operations across all functional areas, ensuring seamless execution and high standards of quality.
• Drive operational efficiency and effectiveness through process improvement, automation, and best practice implementation.
• Manage and mentor department heads, fostering collaboration and accountability.
• Develop and manage the company's operational budget, ensuring financial prudence and resource optimization.
• Lead the product delivery and customer support functions, ensuring exceptional customer satisfaction.
• Oversee HR functions, including talent acquisition, employee relations, and performance management.
• Ensure compliance with all relevant legal and regulatory requirements.
• Identify and mitigate operational risks.
• Develop and maintain key performance indicators (KPIs) to track operational performance and drive data-informed decision-making.
• Contribute to strategic planning, fundraising efforts, and board reporting.
• Foster a positive, inclusive, and results-driven company culture.
• Represent the company externally with key partners and stakeholders.

• Master's degree in Business Administration (MBA) or a related field.
• 10+ years of progressive leadership experience, with at least 5 years in a COO or equivalent senior operational role, preferably within a technology or startup environment.
• Demonstrated success in scaling operations for high-growth companies.
• Proven expertise in financial management, budgeting, and resource allocation.
• Strong understanding of all core business functions, including product, engineering, marketing, sales, HR, and finance.
• Exceptional strategic thinking, problem-solving, and decision-making abilities.
• Outstanding leadership, communication, and interpersonal skills.
• Experience with agile methodologies and managing remote teams effectively.
• Ability to thrive in a fast-paced, dynamic, and ambiguous startup environment.
• Track record of building and developing high-performing teams.
• Experience in fundraising and investor relations is a plus.

• Develop and implement operational strategies that align with the company’s long-term vision and goals.
• Oversee daily operations, including but not limited to, human resources, IT, legal, finance, and customer support, ensuring seamless integration and performance.
• Drive process improvements and implement best practices to enhance operational efficiency and reduce costs.
• Manage and develop a high-performing remote leadership team, fostering collaboration and accountability.
• Establish key performance indicators (KPIs) and operational metrics to monitor progress and ensure targets are met.
• Lead strategic planning initiatives, including budgeting, resource allocation, and long-term forecasting.
• Ensure compliance with all legal and regulatory requirements across all operational aspects.
• Spearhead the development and implementation of new technologies and systems to optimize business processes.
• Act as a key liaison between the executive team and other departments, ensuring clear communication and alignment.
• Cultivate and maintain a strong company culture that promotes innovation, collaboration, and employee engagement, regardless of geographical location.
• Represent the company in relevant industry forums and build strong relationships with external stakeholders.

• Master's degree in Business Administration (MBA) or a related field.
• 10+ years of progressive experience in senior management or executive leadership roles.
• Demonstrated success in improving operational efficiency and driving business growth.
• Extensive experience in financial management, strategic planning, and team leadership.
• Proven ability to manage complex projects and cross-functional teams, preferably in a remote setting.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong understanding of corporate governance and regulatory compliance.
• Proficiency with modern business management software and collaboration tools.

What We’re All About at Kroo
Kroo has a big vision: to be the first bank that is both trusted and loved by its customers. We are helping people take control of their financial future and achieve their goals while making a positive impact on the planet. At Kroo, doing what is right is in our DNA. We act with integrity, transparency, and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. Most importantly, we are on this journey together.

How you’ll contribute:
We are looking for an experienced and visionary Chief Operating Officer (COO) to join our executive team and play a critical role in shaping the future of Kroo. This is a Senior Management Function (SMF24) role under the Senior Managers and Certification Regime (SMCR), responsible for ensuring the safe and effective running of the bank’s operations. Reporting directly to the Chief Executive Officer (CEO), you will be accountable for driving operational efficiency, ensuring regulatory compliance, and safeguarding customer outcomes.

The COO will lead key operational areas including payments, collections, financial crime operations, and customer support. As a member of the Executive Committee, you will bring extensive experience in UK retail banking operations and contribute to the strategic leadership of the bank. If you are a proven executive with strong regulatory knowledge and a passion for building scalable, resilient, and customer-centric operations, we would love to hear from you.

The Kroo is growing, and we would be delighted to hear from you if you are interested in joining us on our journey.

Requirements

About You
Although not essetnail, the following experience is highly preferred for the ideal candidate for this position:

Here’s what you’ll be doing:

• Develop, execute, and regularly review the bank’s operations strategy to align with business goals, governance standards, and UK regulatory requirements
• Lead customer and financial crime operations, including service delivery, complaints management, fraud prevention and detection, and lending arrears and collections
• Maintain accountability for outsourcing and third-party arrangements, ensuring compliance with PRA outsourcing and third-party risk management guidelines
• Oversee payment services operations to ensure reliable, efficient, and compliant delivery
• Ensure operational processes meet Consumer Duty requirements and deliver fair outcomes for customers
• Chair the Operations Committee and provide strong governance over day-to-day operational performance
• Oversee operational risk management, business continuity planning, and regulatory engagement
• Ensure clear accountability and timely reporting of operational risks to the CEO, Board, and Board Committees

Here’s what we are looking for ideally:

• Executive-level leadership experience in UK retail banking operations with a strong understanding of UK regulatory frameworks including Consumer Duty, outsourcing rules, and payment services regulation
• Extensive experience managing customer service, payment operations, financial crime prevention, and outsourcing within a regulated financial services environment
• Strong knowledge of FCA and PRA requirements, including SMCR accountability, operational resilience, and customer complaints
• Proven experience engaging with UK regulators, including managing regulatory reviews and responses
• Demonstrated ability to build scalable operational frameworks that deliver growth, resilience, and customer-centric outcomes
• Strong leadership and stakeholder management skills with the ability to influence at Board and Executive Committee level
• Excellent analytical, problem-solving, and vendor management skills with a continuous improvement mindset
• A track record of building and leading high-performing teams and promoting a culture of accountability and operational excellence

About Our Process:
We aim to conduct all interviews via Google Meet wherever possible. We can be flexible with the structure of our interview process if someone’s circumstances or timescales require it. Please note that there is no fixed order to the interviews, as scheduling will depend on availability. However, candidates will go through the following stages:

• Interview with the Chief Financial Officer and Chief Risk Officer – 45 mins
• Interview with the Chief Product Officer and Lead Product Manager – 45 mins
• Interview with the Head of Customer Service Operations and Head of Financial Crime Operations – 45 mins
• Interview with the Chief Executive Officer – 30 mins

Benefits

What we offer:
At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday
• Personal days: 3 personal days to use as needed
• Employer-sponsored volunteer program: Up to 4 hours per month of employer-sponsored volunteer time
• Mental health support: Access to Spill, our mental health support partner
• Workplace pension: 5% employee contribution and 3% employer top-up
• Top-notch equipment: A MacBook laptop and support for home office setup if required
• Modern office: Access to our Central London workspace
• Cycle to Work scheme and Electric Car scheme
• Enhanced parental leave policy
• Full healthcare for you and your immediate family via Vitality
• Room for growth in a fast-paced, high-growth start-up environment

Hybrid Working:
At Kroo Bank, we have a hybrid and flexible policy that gives both individuals and teams freedom in using the office space to boost productivity. Our London office is a fantastic resource when used effectively, and candidates who can occasionally attend the office are a good fit for how we work. This role is full-time, Monday to Friday, 9am to 5:30pm, with a mix of remote and office work. Regular commuting expenses to the designated office will not be reimbursed.

Diversity and Inclusion:
We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

Regulatory Approval:

This role is subject to approval by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) under the Senior Managers and Certification Regime (SMF24). The successful candidate must demonstrate that they meet the regulators’ fitness and propriety requirements, including integrity, competence, and financial soundness.

To all Recruitment Agencies:
At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes. To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. Please refrain from contacting the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.

COO / Growth Operator (SaaS)

Company: Allen AI
Location: Remote (U.S. time zone preferred)
Type: Full-Time

Allen AI is all in on helping beginner entrepreneurs and online content creators succeed in the digital economy.
We are building the #1 AI tool + link-in-bio platform for creators on Instagram and TikTok.

Our mission is help ordinary people create extraordinary online businesses

And we plan on doing that by becoming the one-stop, all-in creator software that helps users:

• Find the most viral content online (currently on Instagram, will expand to TikTok, YouTube, etc)
• Write viral content in their own voice using AI
• Auto-generate a full link-in-bio store website, customized using AI by scanning their social profile - including their brand voice, color palette, digital products, and layout preferences

The result? A software experience that is simpler, cleaner, and more elegant than anything else on the market - built by creators, for creators.

Our founder, Richard Yu, is not your typical SaaS CEO. He practices what he preaches. Over the last 5 years, Richard has scaled his digital product business from $0 to $8M+ in sales, while building a lean, profitable, and impact-driven digital products business, and a personal brand of 1.2M+ followers across Instagram and YouTube.

Unlike most software founders who build for creators without being creators themselves, Richard still actively sells digital products, mentors creators, and works 1-on-1 with the same people this tool is designed for.

With 6,000+ clients served, across every niche imaginable - fitness, faith, relationships, therapy, online business, you name it- Allen AI is being built directly from the frontline feedback of real users, not guesswork.

This is your chance to help us build the tool the creator economy has been waiting for.

We are looking for a world-class, execution-obsessed operator to join Allen AI as our Founding COO / Operator. This is not a cushy exec job. This is a boots-on-the-ground role for someone who loves building from 1M to 50M ARR.

You will work directly with Richard to own the day-to-day execution, so he can go all-in on content, traffic generation, and brand building.

You will be the engine behind the machine. If you’ve ever wanted to build a category-defining SaaS company from the inside, this is your shot.

• Daily Operations: Run the business day-to-day. Manage team, meetings, KPIs, and execution across departments.
• Product Execution: Be the product owner working closely with our lead dev (Ivan). Prioritize features, gather user feedback, and ship updates.
• Team Leadership: Hold people accountable. Build hiring systems. Fire fast, promote fast. Build a world-class team under you.
• Process Creation: SOPs, checklists, reporting dashboards, automations - you’ll build the machine that scales.
• Customer Feedback Loops: Extract feedback from users (many of whom come from our coaching company) and turn it into roadmap actions.
• Sales & Growth Systems: Coordinate initiatives for user onboarding, user retention, and revenue expansion.
• Affiliate Partnerships Division: Build and lead the affiliate marketing engine for Allen AI. This includes designing and executing the entire system for finding, recruiting, and onboarding new affiliates; creating affiliate sales and success teams; managing relationships; running launches; and driving high-volume traffic and new user acquisition through affiliates on platforms like Instagram, TikTok, X, and Skool.

We are extremely open-minded when it comes to compensation because we view this role as bringing on a true business partner who will run the day-to-day and help scale the company.  So in the application, please let us know what compensation you expect for this role.

Requirements

• You’ve helped scale a start-up from <$1M ARR to 10M+, or dream of doing it and have the scars to prove you’re ready
• You have zero ego. You're not trying to be a public-facing “CEO.” You want to build, execute, and win
• You love building systems, hiring teams, fixing ops, and holding people accountable
• You think in metrics, dashboards, and deliverables
• You get joy from executing at speed and cleaning up chaos
• You’ve either worked inside a SaaS company before, or you’re a brilliant generalist who knows how to run a lean team across product, ops, support, and GTM
• You move fast. You’re comfortable working with high performers who demand a lot and operate at a pace that would burn out most

• Come from the creator economy, especially if you’ve worked in B2C, DTC SaaS, or social-media-focused tech
• Have built or scaled tools for Instagram/TikTok creators, course sellers, influencers, or coaches
• Understand how things go viral, how affiliate ecosystems work, and how creator-led growth loops drive explosive awareness
• Genuinely care about helping everyday 9–5ers, beginner entrepreneurs, and online creator-led businesses succeed in the online space
• Have product owner / product manager experience
• Have built customer support, onboarding, and/or affiliate systems from scratch

Benefits

This isn’t a normal job. You’re not joining a start-up just to “support.” You will be the co-builder of a $50M+ ARR software company

You will get:

• Full behind-the-scenes access to one of the most connected entrepreneurs in digital business
• The playbook for using media + content to scale SaaS
• Ownership of the internal engine that makes the business run
• A front-row seat to the fastest-growing SaaS opportunity in the “link-in-bio / digital product” space
• A chance to join pre-escape velocity and shape the company DNA before it hits $1M/ onth

• Develop and implement comprehensive operational strategies to support the company's growth and profitability objectives.
• Oversee daily operations, ensuring efficiency, quality, and cost-effectiveness across all departments.
• Lead and manage operational teams, fostering a high-performance culture and driving employee engagement.
• Identify and implement process improvements and operational best practices.
• Manage relationships with key suppliers, vendors, and strategic partners.
• Develop and monitor key operational performance indicators (KPIs) and metrics.
• Ensure compliance with all relevant industry regulations and legal requirements.
• Drive innovation in operational processes and technology adoption.
• Oversee budget management for operational departments.
• Contribute to strategic planning and decision-making at the executive level.
• Lead change management initiatives to support organizational transformation.
• Develop and maintain robust risk management frameworks.

• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA or equivalent advanced degree strongly preferred.
• Minimum of 10 years of progressive leadership experience in operations management, with at least 5 years in a senior executive role (e.g., VP of Operations, COO).
• Demonstrated success in scaling operations for high-growth companies.
• Proven expertise in process improvement methodologies (e.g., Lean, Six Sigma).
• Strong financial acumen and experience in budgeting and P&L management.
• Exceptional leadership, communication, and interpersonal skills.
• Strategic thinking and problem-solving capabilities.
• Experience managing remote or distributed teams is highly advantageous.
• Proficiency in relevant operational software and ERP systems.
• Track record of building and motivating high-performing teams.

• Develop and execute strategic operational plans to achieve company goals.
• Oversee and manage the daily operations of the company, ensuring efficiency and productivity.
• Implement and monitor operational policies and procedures.
• Lead, mentor, and manage department heads to ensure smooth coordination and collaboration.
• Manage budgets, costs, and resource allocation to maximize profitability.
• Drive continuous improvement initiatives across all operational areas.
• Analyse operational data and metrics to identify areas for improvement and make data-driven decisions.
• Ensure compliance with all relevant laws, regulations, and company policies.
• Foster a positive and productive work environment that encourages innovation and employee engagement.
• Report to the Chief Executive Officer (CEO) on operational performance and strategic initiatives.

• Master's degree in Business Administration (MBA) or a related field.
• 10+ years of progressive leadership experience in operations management, preferably within a relevant industry.
• Demonstrated success in developing and implementing operational strategies.
• Strong understanding of business principles, financial management, and market dynamics.
• Exceptional leadership, communication, and interpersonal skills.
• Proven ability to drive change and manage complex projects.
• Strategic thinking and problem-solving capabilities.
• Experience with performance metrics and data analysis.
• Ability to work collaboratively with a senior executive team.