What Coo Jobs are in the United Kingdom?

Showing 5000+ Coo jobs in the United Kingdom

COO

Leek  £80,000 - £150,000 per year  help_outline Nomilk2day B.V.

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Highlights

Bij deze snelgroeiende scale-up neem je als COO de leiding over het team dat bouwt aan een schaalbare internationale operatie. Je speelt een sleutelrol in het vormgeven van het fundament onder de groeiambitie, met focus op uitbreiding naar de VS en Duitsland.

Wat ga je doen?

Als COO/Director Supply Chain vertaal je het groeiplan naar processen, systemen, structuren én een sterk team. Je maakt productie en support schaalbaar, implementeert internationale logistiek en borgt kwaliteit in de Supply Chain. Daarmee leg je de basis voor de ambitie om marktleider te worden in wereldwijde bouwplaatsmonitoring.

Taken en verantwoordelijkheden:

  • Leidinggeven aan de backoffice: Inkoop, Service en Productie bij externe partners
  • Realiseren van schaalbare processen en systemen voor internationale groei
  • Inrichten van de Supply Chain en logistieke operatie met aandacht voor lokale hubs
  • Operationaliseren van nieuwe proposities
  • Uitbouwen van compliance-, kwaliteits- en beveiligingsstandaarden
  • Opzetten van operationele dashboards en KPI-structuur
  • Vormgeven van onboardingstructuur en kennisborging
  • Samenwerken met het MT om groeiversnelling en marktexpansie te realiseren
Het aanbod

Bij Omnidots kom je terecht in een dynamische scale-up, waar teamwork, vrijheid en initiatief centraal staan. De werksfeer kenmerkt zich door creativiteit, diversiteit en ruimte om te leren. Je werkt met een internationaal team aan een platform dat de wereldwijde standaard voor bouwplaatsmonitoring wordt.

  • Sleutelrol binnen snelgroeiende, internationaal opererende scale-up
  • Directe invloed op strategie, platform en marktuitbreiding
  • Uitstekende arbeidsvoorwaarden
  • Hybride werkmogelijkheden
  • Internationale contacten
  • Ambitieus team dat successen samen viert
Kandidaat profiel

Je bent een natuurlijke en mensgerichte leider die processen opschaalt zonder de cultuur te verliezen. Je houdt overzicht, schakelt soepel tussen operatie en strategie en maakt organisaties gereed voor internationale groei. Met jouw communicatieve en analytische vaardigheden versterk je teams.

Functie-eisen:

  • Aantoonbare ervaring in supply chain of operations binnen internationale omgeving
  • Ervaring met schaalvergroting, platformgroei en ERP/CRM-implementaties
  • Leidinggevende ervaring in een scale-up
  • Bekend met ketenregie, outsourcing en kwaliteitsborging
  • Sterke procesdenker en verandermanager
  • Uitstekende beheersing van Nederlands en Engels
  • Hbo-wo werk- en denkniveau
Standplaats

Leek

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Chief Operation Officer (COO)

Tipton  £80,000 - £150,000 per year  help_outline Kavaliro

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Growing manufacturing company seeking a hands‑on COO to lead operations, financial performance, and organizational growth in a fast‑paced production environment.

Key Responsibilities
  • Oversee daily manufacturing and operational activities
  • Manage budgeting, KPIs, margins, forecasting, and operational tracking
  • Lead hiring, workforce planning, and team development
  • Drive operational efficiency, process improvement, and profitability
  • Communicate regularly with executives, stakeholders, and board members
  • Support growth initiatives within a venture‑backed environment
Qualifications
  • 7+ years of leadership experience in manufacturing or industrial operations
  • Strong financial and operational management background
  • Experience with KPIs, budgeting, margin analysis, and performance tracking
  • Prior experience working with venture‑backed companies ($1M–$5M preferred)
  • Strong leadership, communication, and stakeholder management skills
  • Construction materials or industrial manufacturing experience preferred

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

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COO

London  £80,000 - £150,000 per year  help_outline Qurated Network Limited

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Job Description

Vacancy

COO

United Kingdom / permanent /

The role

The COO will be responsible for building the operating infrastructure the business needs to scale sustainably, putting structure and repeatable processes in place across all functions, creating a single source of truth for data and metrics, and ensuring the organisation follows through properly on the things that matter most.

You will be involved in:

  • Designing and embedding repeatable processes across all functions where informal ways of working currently exist
  • Creating a single source of truth for data and metrics so decisions are made with clarity
  • Driving rigorous follow-through across the business so initiatives land properly and do not stall
  • Prioritising ruthlessly to protect organisational focus and prevent scope creep
  • Coaching and developing team members as the business builds out its management layer
  • Working directly with the founders to shape how the business operates and scales

Why this opportunity

  • You will have genuine authority and the expectation to push back when required, this is a counterpart role, not an executor role
  • You will have the opportunity to help scale a high performing business and have a long term impact
  • Prior exposure to founder-led businesses is a plus, but what matters most is the scaling track record and the ability to operate with pace and discipline in a high-growth environment
What we are looking for

This opportunity would suit someone who has scaled a business through the 20 to 100 people journey at least once, and has the interpersonal credibility and operational discipline to lead from the front. A background in finance, operations, or commercial functions is preferred. CFOs who have demonstrably performed a COO remit in practice are equally in scope.

Interested or know someone who might be? Get in touch directly or apply below.

Location

3 New St Square, London, EC4A 3BF

530 5th Avenue, New York, NY 10036

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COO (Chief Operating Officer)

London  £80,000 - £150,000 per year  help_outline Mindstone

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Job Description

Base pay range

About Mindstone Enterprise AI enablement company, building the future of work for non-technical professionals. $1m+ Q3 revenue (+14.5% vs target, 10x from last year), Profitable, venture-backed.

We live (& work) in the future ourselves, to clear a path and build for, train and enable companies like Pearson, Home Depot, Hyatt, and Lufthansa on practical AI, while running the world's largest practical AI community (30+ cities).

If you want to see how companies operate and what the world of work looks like 24 months before everyone else sees it, we are it.

Culture Our vision is "to unlock humanity's potential by bringing personal and professional growth to every individual."

We live in the future, we challenge ourselves and our colleagues and like to tinker. We get things done and thrive on having an impact. We like to say we celebrate success, but too often move on to the next hurdle before that happens.

We believe the next few years of AI development will fundamentally change the way we live and work, and intend to play our part.

What We Need

Hands‑on COO who owns business operations currently stretched across the founding team. Not someone who needs teams to execute - we need someone who can do the work whilst building scalable processes.

Core Areas (in priority order) Finance & Operations (30%)
  • Own finance function and external finance team relationship
  • Manage cash flow, invoicing, collections (currently a gap)
  • Budgeting and financial planning
  • Business metrics and reporting
Sales Operations (25%)
  • Own operational side of sales (not sales leadership)
  • Pipeline management, data enrichment, CRM (HubSpot)
  • Customer success and upsell processes
  • Coordinate with external sales team and internal go‑to‑market (Marketing, CS, Tech)
Coach Management (20%)
  • Manage 10+ global coaches delivering programmes
  • Coach onboarding, performance, scheduling
  • Scale delivery model (10‑11 sessions → potentially 20+)
Strategic Partnership (15%)
  • Counterweight to CEO on go‑to‑market decisions
  • Challenge thinking on priorities (community value, post‑programme offerings)
  • Bring experience from scaling similar businesses
  • Contribute to quarterly planning
People & Culture (10%)
  • Light‑touch people management (team of :11, potentially → :17)
  • Compensation conversations and frameworks
  • Hiring support (less critical given sales agency partnership)
  • Maintain culture whilst building operational excellence
Success Looks Like 6 months
  • CEO freed from operational sales work (0.5‑1 day/week back)
  • CTO out of finance email hell
  • Clean pipeline with enrichment, automation, upsell running
  • Coach management running smoothly with clear metrics
  • Cash flow and collections process eliminating invoice buildup
  • Clear financial visibility for confident investment decisions
18 months
  • Revenue scaled 2‑3x with operational efficiency
  • Recurring revenue (AI Coach) contributing materially
  • Sales team independent (CEO in strategic deals only)
  • Post‑programme consulting launched (if strategic)
  • Team at :17 with clear operational frameworks
  • Positioned for acquisition or continued independent scale
Requirements Essential
  • 8+ years operating experience scaling B2B SaaS or services through £5m‑£20m
  • Hands‑on operator - can own finance, sales ops, people without teams (at this stage)
  • Enterprise B2B sales operations experience (CRM, pipeline management)
  • Financially literate - comfortable owning P&L, cash flow, data‑driven decisions
  • Strategic thinker who challenges CEO constructively
  • Comfortable in high‑growth, ambiguous environments
Highly Desirable
  • EdTech, professional services, or training/coaching business experience
  • Built scalable service delivery models
  • 10‑50 person startup experience during growth phase
  • Supported sales scale from founder‑led to team‑led
Cultural Fit
  • Scrappy and resourceful (hire minimally, automate maximally)
  • Direct communicator who tells it straight
  • Comfortable with AI‑first operating model (we practice what we preach)
  • Values humans over resources
  • Excited by unlocking 60%+ productivity gains through practical AI
Benefits
  • £120k‑£180k base + meaningful equity
  • London‑based, hybrid
  • Direct influence at critical inflection point
  • Work with experienced founders (CEO: 6x founder, ex‑CPTO SuperAwesome acquired by Epic Games)
  • Proven product‑market fit, blue‑chip clients
  • Profitable, venture‑backed, choosing our own path

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Chief Operating Officer (COO)

London  £80,000 - £150,000 per year  help_outline Luxuryrecruit

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Company Overview : Our client has epitomized vibrant living, infusing homes with colour and character. Rooted in classic heritage style, their globally inspired designs celebrate artisanal craftsmanship and dedication to design excellence. Established as a leading British design brand for interior designers worldwide, their collections are bursting with vibrancy and colour, reflecting a unique, playful, and spontaneous spirit. Handcrafted with care using the highest quality materials, each piece is designed to withstand the test of time, ensuring enduring beauty in every creation. From fabrics and wallpaper to lighting and home accessories, their designs inspire creativity, showcasing considered yet unexpected combinations that bring every space to life.

Role Overview : The Chief Operating Officer (COO) will play a pivotal role in the leadership team, directly reporting to the Managing Director (MD). This is a new role created to support the company’s growth and operational efficiency. The COO will oversee daily operations, implement business strategies, and ensure that the company’s processes and procedures align with its mission and goals. The ideal candidate will have experience working in a similar sector or within an SME setup, demonstrating a track record of driving operational excellence and fostering a collaborative work environment.

Key Responsibilities :

  • Operational Management : Oversee the day-to-day operations of the company, ensuring efficiency and effectiveness across all departments.
  • Strategic Planning : Collaborate with the MD and leadership team to develop and implement strategic plans that drive business growth and operational improvements.
  • Process Improvement : Identify and implement process improvements to enhance productivity, reduce costs, and improve quality.
  • Team Leadership : Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, innovation, and excellence.
  • Financial Oversight : Manage budgets, forecasts, and financial performance, ensuring the company’s financial health and sustainability.
  • Supply Chain Management : Optimize the supply chain to ensure timely delivery of high-quality materials and products.
  • Quality Assurance : Maintain the highest standards of quality in all products and services, aligning with the company’s commitment to design excellence and artisanal craftsmanship.
  • Client Relations : Build and maintain strong relationships with key clients, stakeholders, and partners, ensuring exceptional service and satisfaction.
  • Compliance : Ensure compliance with all legal, regulatory, and industry standards, maintaining the company’s reputation and integrity.

Qualifications :

  • Proven experience in a senior operational role within a similar sector or SME environment.
  • Strong understanding of business functions such as HR, finance, marketing, and supply chain management.
  • Demonstrated ability to develop and execute strategic plans.
  • Excellent leadership and team management skills.
  • Strong problem-solving and decision-making abilities.
  • Exceptional communication and interpersonal skills.
  • Bachelor’s degree in business administration, management, or a related field (MBA preferred).

Key Attributes :

  • Passionate about design and committed to the company’s vision of vibrant, colourful living.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Creative thinker with a knack for innovative solutions.
  • Detail-oriented with a focus on quality and excellence.
  • Strong organizational skills and ability to manage multiple priorities.

Application Process : Luxury Recruit is a Metier Group brand, who is exclusively retained on this search. We welcome the opportunity to connect with candidates who meet the above criteria and are excited about joining a leading design brand. Interested candidates are invited to submit their resume and cover letter for review.

Upload your CV * Please upload .doc, .pdf, .docx or .odt files under 5 MB

I consent to Luxury Recruit using the above data to send me marketing emails, as detailed in the website privacy policy

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COO (Chief Operating Officer)

 £80,000 - £150,000 per year  help_outline GSG Impact

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Get AI-powered advice on this job and more exclusive features.

This range is provided by GSG Impact. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

The Chief Operating Officer (COO) is a senior leadership role responsible for ensuring that GSG Impact operates as an efficient, resilient, and high-performing organisation. This role oversees finance, HR, operations, governance, compliance, and risk management, and works closely with the CEO and leadership team to align operational capacity with strategic priorities. In GSG Impact's matrix structure , the COO ensures that operational systems, processes, and resources enable effective delivery by all teams, while supporting organisational performance management. The COO plays a critical role in ensuring team satisfaction, financial sustainability, and organisational resilience.

Key Responsibilities
  • Operational Leadership
    • Lead organisational operations, including finance, HR, IT, legal, and administrative functions.
    • Ensure operational policies, processes, and systems support GSG Impact's strategic objectives.
    • Drive efficiency, effectiveness, resilience, and continuous improvement across all teams and functions.
    • Own the design, implementation, and optimisation of core systems (finance, CRM, HRIS, IT) and ensure appropriate data protection and cyber‑security controls are in place with internal and external providers.
  • Financial Management and Governance
    • Oversee financial management, planning, budgeting, reporting, audit processes and full compliance with UK Charities reporting obligations.
    • Ensure compliance with financial regulations, donor requirements, and internal policies.
    • Support the organisation in maintaining at least three months of unrestricted reserves, ensuring robust monitoring, forecasting, and timely reporting to the CEO and the Board.
    • Lead banking and treasury management, including bank mandate, online banking permissions, payment approval workflows, foreign exchange exposure, and investment of reserves, ensuring appropriate controls and segregation of duties.
  • Human Resources and People Development
    • Oversee HR strategy, including recruitment, onboarding, professional development, and retention of staff in multiple jurisdictions (including via Employer of Records arrangements).
    • Ensure employment practices comply with relevant local laws in countries of operation.
    • Lead HR risk management, including complex casework, restructures and changes to employment models, in close collaboration with the CEO and external legal advisers where appropriate.
    • Lead initiatives to strengthen team culture, collaboration, and performance.
    • Ensure clear role definitions and alignment with the matrix structure.
    • Track KPIs, outcomes, and lessons learned for continuous improvement.
    • Prepare project reports, dashboards, and presentations for leadership and the Board.
  • Risk Management and Resilience
    • Lead organisational risk assessment, mitigation planning, and business continuity efforts.
    • Ensure compliance with donor contracts, legal obligations, and safeguarding policies.
    • Maintain operational readiness for disruptions and emerging risks.
    • Ensure systems and processes are in place to monitor and manage operational risks.
    • Lead the management of organisational insurance (e.g. liability, KMI, Travel, etc.), ensuring appropriate cover, annual review, timely renewals and alignment with the risk register.
  • Charity Governance and Compliance
    • Ensure that GSG Impact complies fully with the legal and regulatory requirements applicable to a charity registered with the Charity Commission for England and Wales (CCEW).
    • Oversee adherence to the Charity Governance Code, GSG Impact's governing documents, and Board‑approved policies, escalating material compliance and governance risks to the CEO and Chair.
    • Maintain and periodically review key governance instruments, including the Scheme of Delegation, financial regulations, risk management framework, and key organisational policies.
    • Coordinate with the CEO and Chair any CCEW‑facing activity, such as serious incident reporting, changes to trustees or governance structure, and responses to regulatory queries or reviews.
    • Provide assurance to the CEO and Board on compliance in key areas such as financial reporting (SORP), fundraising standards, safeguarding, data protection, and conflicts of interest, working with external advisers where appropriate.
  • Contracts, Procurement, and Legal
    • Establish and maintain a central contracts register covering major donors, suppliers, Employer of Record (EoR)/Contractor of Record (CoR) providers, consultants, and other key partners, with clear ownership, renewal dates, and key obligations.
    • Be the organisational owner for all contracts and grant agreements, including incoming donor grants and outgoing sub‑grants/partnership agreements, ensuring that terms are negotiated, approved, monitored, and renewed in line with GSG Impact's policies, delegated authorities, and risk appetite.
    • Ensure that all significant financial commitments and grant agreements are documented, signed, and stored centrally, with clear internal contract/grant owners and appropriate handover arrangements.
    • Lead the development and implementation of GSG Impact's procurement framework, including thresholds, competition requirements, value‑for‑money assessments, and approval processes.
    • Oversee relationships with external legal advisers and ensure timely legal input on contracts, employment matters, and other areas of operational risk.
  • Cross‑Organisational Collaboration
    • Work with the CEO to align financial planning with fundraising and revenue generation goals.
    • Collaborate with the Director of Regional Coordination and the Director of Knowledge and Impact Practice to ensure operational support for program delivery.
    • Partner with the Head of Communications to ensure consistent messaging on operational achievements and transparency.
  • Accountability & MEL Alignment
    • Accountable for MEL indicators including: overall team satisfaction rate (Target: 90%); % of team with clear understanding of role fit (Target: 90%); uninterrupted delivery of core functions despite operational risks (Target: Yes); annual staff turnover rate (Target: 10‑15%); financial resilience, including maintaining minimum unrestricted reserves with Board‑approved policy.
Requirements
  • 12+ years in operations, finance, or organisational leadership roles in international development, non‑profits, or global networks.
  • Experience operating within the governance, financial, and reporting frameworks of a UK‑registered charity, with an understanding of how these apply in an international context.
  • Proven success in managing complex budgets, donor compliance, and multi‑country operations.
  • Experience in HR leadership and building high‑performing teams.
  • Exceptional organisational, analytical, and problem‑solving skills.
Competencies
  • Strategic operational leadership
  • Financial and business acumen
  • Strong people management and team development skills
  • Systems thinking and process optimisation
  • Risk awareness and mitigation
  • Commitment to GSG Impact's mission and values

Applicants must have the right to work in the UK.

We reserve the right to close the job sooner than the deadline.

Benefits
  • Salary competitive within the charity sector, based on experience.
  • 25 days holiday per annum plus eight bank/public holidays.
  • Enrolment in NEST Pension Scheme (3% employer and 5% employee contribution).
Seniority level

Executive

Employment type

Full‑time

Job function

Management

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at GSG Impact by 2x.

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Chief Operating Officer (COO) – Agribusiness

 £80,000 - £150,000 per year  help_outline Watson & Fine Ltd

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Chief Operating Officer (COO) – Agribusiness

Position: Chief Operating Officer (COO) – Agribusiness

Company: Watson & Fine

Location: Global

Watson & Fine is seeking a highly experienced and driven Chief Operating Officer (COO) to join our team at Watson and Fine Agribusiness. As COO, you will be responsible for overseeing the day-to-day operations of the company and implementing strategies to drive growth and improve efficiency.

Responsibilities:

  • Develop and implement operational strategies to achieve business goals
  • Manage and direct all operational activities, including production, logistics, and supply chain
  • Oversee the budget and financial performance of the company
  • Lead and manage the operational team to ensure they have the resources and support they need to meet objectives
  • Identify and secure new business opportunities and contracts to drive revenue growth
  • Collaborate with other senior leaders to develop and execute company-wide initiatives

Requirements:

  • Proven experience as a COO or similar role in an agribusiness
  • Strong leadership and management skills
  • Excellent business acumen and financial management skills
  • Ability to identify and secure new business opportunities and contracts
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

If you are a results-driven leader with a passion for agribusiness and are ready to take on a challenging and rewarding role, we would like to hear from you. Please submit your resume and a cover letter highlighting your qualifications and experience.

Please submit your CV and cover letter, as well as proof of previous trades, to

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Chief Operating Officer, COO

London  £80,000 - £150,000 per year  help_outline Jobtailor

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About the role

The operational backbone of MAGIC AI — owning supply chain, people, legal, and the cross‑functional glue that turns strategy into shipped product, on time, on margin, on both sides of the Atlantic.

MAGIC AI is scaling a connected hardware + AI product across the UK and US. The CEO needs a senior operator to take ownership of the run‑the‑business machine so product and growth can compound without ops becoming the bottleneck.

Mandate

Take full accountability for CM1 and CM2, and partner with the CMO and CFO to secure CM3 targets. This mandate runs across four pillars.

1. Supply Chain, Logistics & 3PL (UK + US)
  • End‑to‑end ownership of manufacturing, freight, customs, dual‑region 3PL, and the unit economics of landed cost.
  • Supply chain strategy and systems infrastructure, including ERP implementation.
  • International freight strategy.
  • UK: 3PL and warehouse process review and ownership.
  • US: full audit of 3PL, freight, and operational tax set‑up.
  • Reverse logistics — returns, grading, and restock flow design and ownership.
2. Inventory Management & Operational Finance
  • The operational counterpart to the CFO and Head of Finance — turns the financial plan into purchase orders, and the inventory reality into the financial plan.
  • S&OP, demand model, and ordering cadences.
  • Complete ownership of inventory accuracy.
  • COGS / GPM reporting and operational financial reporting.
  • Investor‑facing margin work.
  • External audit.
3. HR & Legal
  • People ops, hiring infrastructure, and external counsel across UK and US entities.
  • Comp bands, performance cycles, and employment compliance across UK + US.
  • US entity and corporate tax set‑up.
  • Commercial, IP, employment, and regulatory legal — managing external counsel.
  • Product compliance.
4. The glue — cross‑functional operating system
  • Runs the company's operating cadence: weekly metrics review, quarterly planning, OKRs, exec staff meetings.
  • The person every department head — including the CFO and Head of Finance — goes to when something is stuck between functions.
  • KPIs: decisions made per week, blockers cleared, on‑time quarterly delivery.
Requirements Must‑haves
  • 10–15+ years operating experience, including a senior role at a scaling consumer hardware or DTC company shipping ideally large, heavy, expensive goods.
  • Direct ownership of international supply chain (ideally UK US Asia manufacturing).
  • Sourcing and ownership of warehousing, 3PL and delivery partners in the US and UK.
  • Has built or rebuilt an S&OP / inventory planning process from scratch.
  • Strong commercial and financial literacy — can challenge a CFO's model and own the operational drivers behind it, without needing to be the CFO.
  • Track record managing people ops and external legal across multiple jurisdictions.
  • High agency, low ego, written‑first communicator.
Nice‑to‑haves
  • Connected fitness, wearables, or AI hardware background.
  • Experience with a Series A→B→C transition.
  • Existing UK & US 3PL / freight forwarder relationships.

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Head of Operations (COO Track)

London  £80,000 - £150,000 per year  help_outline Bezos.ai

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About Us

We're Bezos.ai, a Series A logistics and e-commerce fulfilment company (£3.3M raised, Dec 2025). We are expecting to double our business in 2026, running a fulfilment network across the UK, EU and US for e-commerce brands. We're a ~14-person team that punches well above its weight by being smart and AI-native.

We're looking for a Head of Operations to build the operational engine that lets us scale fulfilment quality without scaling headcount in lockstep. You'll inherit a team of 4 and grow it to 6-7 over your first 12 months. You'll sit at the centre of every important operational decision, as a key strategic partner to the CEO and Board and a critical member of the Senior Leadership Team. This is not a role for maintaining the status quo, it's for an operator who wants to define and drive our path to efficient, profitable scale.

This is not a classic COO role, and it is not a classic Head of Ops role. It sits between operations, seller experience, 3PL partner management, finance and engineering. You should think like a top-tier operator AND be comfortable enough with Claude, SQL, APIs, and internal tooling to turn a messy manual workflow into a system that runs itself.

The Mission: What You Will Achieve

Your 12-month mission is to transform our operations from reactive firefighting into a proactive, data-driven machine that compounds. Where every automation you ship makes the next problem cheaper to solve, and where the operating routines you build can be run by the team without needing you in every loop.

You will be the engine of our operational excellence: delivering on our promises to sellers while building the automation and team infrastructure that frees the business to grow. This role combines hands-on operational leadership with strategic thinking and a builder's mindset.

You will lead from the front. That means building automations in Claude with your own hands, time in warehouses with the team, and answering customer tickets yourself, not just directing others to do it. We are a startup; the work doesn't stop at the dashboard.

You should be the kind of operator who's happy opening a terminal, reading the docs for a tool you've never used, asking Claude to scaffold something, testing the output, and tightening it until it works. Then writing it up so the team can run it without you.

Core Pillars of Success
  • Operational Excellence: Own the end-to-end fulfilment process (warehouse partners, carriers, customer support) and make it run reliably at scale.
  • Partner Performance: Manage our 3PL and carrier relationships with discipline: SLAs, scorecards, escalation paths, and commercial leverage.
  • Build, Automate & Augment: Design and ship AI-driven operational workflows using Claude, Make and Retool, reducing manual intervention, enabling real-time visibility, and building automations that compound over time rather than one-off fixes.
  • Customer Operations: Own the customer support function, drive CSAT and inbound-contact-rate improvements, and build a team that resolves issues before they escape.
  • Team & Playbook: Take ownership of an existing 4-person ops team from day one. Stabilise it, raise the bar, and grow it to 6-7 people. Document the operational playbook and build SOPs that make the business scalable and less founder-dependent.
Who You Are: Skills & Experience Non-Negotiables
  • Top-tier management consulting pedigree. We are looking for the structured thinking, problem-solving rigour, and pattern-recognition that comes from a top consulting environment, applied to operations
  • Frontline operator: You spend time on the shop floor (warehouses), in the queue (CS tickets), and at the keyboard (building automations in Claude). You are not a manager-of-managers, you do the work alongside the team
  • AI-native builder: Proven ability to use tools like Claude, Make, and Retool to design and deploy automated operational systems. This is a hard requirement, not a nice-to-have.
  • Operations depth: Direct experience running operations in a high-growth environment, owning operational KPIs and a team. The industry doesn't have to be logistics: fintech ops, SaaS ops, marketplaces, e-commerce, or other ops-heavy domains are all relevant.
  • SQL fluency: You write your own SQL queries to interrogate the platform directly. Not 'I've seen SQL', fluent enough to write joins, aggregations, and be able to correct Claude. We will probe this directly in interviews.
  • Startup experience: Proven ability to thrive in a fast-paced, ambiguous environment, building from scratch
  • Analytical rigour: You use data to diagnose problems, prioritise improvements, and measure impact
  • Strong communicator: Able to manage external partners and represent operations credibly to the board
Bonus Points (Nice to Have)
  • Degree in engineering, science, or related quantitative field
  • Prior experience in logistics, e-commerce fulfilment, or supply chain (gives a faster ramp on Bezos's operating context)
  • Prior experience managing a customer support function, including familiarity with ticketing systems such as Zoho Desk (or equivalent) and Notion
Why Join Us
  • Own meaningful infrastructure at the intersection of operations, seller experience, 3PL partner management, finance and engineering. and see it compound.
  • Work directly with the founder in a company that treats AI-native systems as a core way it runs, not a side experiment.
  • Real product-market fit, real brands, real traction and a clear operational problem worth solving, with plenty still to build.
  • A seat on the Senior Leadership Team from day one, with a genuine path from Head of Operations to COO.
  • Travel to our warehouse network across the UK, EU and US.
  • Strong growth in scope, career, and compensation as the business scales.

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