What Jobs are available for Customer Service Representative in Leeds?

• Handle a high volume of inbound customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and provide effective solutions.
• Process customer requests, orders, and returns accurately.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to senior team members or other departments when required.
• Maintain a high level of customer satisfaction through professional and courteous service.
• Identify opportunities to upsell or cross-sell relevant products or services (if applicable).
• Adhere to all company policies and procedures.

• Proven experience in a customer service or call centre environment.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in using computers and CRM software.
• Excellent time management and organizational skills.
• Ability to work effectively in a hybrid work model, balancing office and remote duties.
• A positive attitude and a genuine desire to help customers.

German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)

We’re looking for a German and/or French-speaking Customer Service Representative with strong B2B customer service experience , ideally within a wholesale, retail, or distribution environment .

In this role, you’ll be the key contact for a portfolio of European clients, managing the full order cycle from placement to delivery. You’ll work closely with sales, logistics, and credit teams to ensure smooth order flow, resolve issues efficiently, and deliver outstanding customer support.

This is an excellent opportunity to join a collaborative, international team where your communication and organisational skills will truly shine.

Key Responsibilities:

• Manage all aspects of order processing, ensuring accuracy and timely delivery
• Build and maintain strong relationships with key accounts and internal departments
• Communicate proactively with clients about stock, lead times, and delivery schedules
• Provide after-sales support, handling returns and credits efficiently
• Liaise with the credit and operations teams to ensure smooth account management

What’s on Offer:

• Hybrid role (London-based) or fully remote anywhere in the UK – only occasional London meetings (once a month or less)
• A people-focused, inclusive culture that values initiative and teamwork
• Competitive salary, strong benefits package, and flexibility
• Real opportunities for personal and professional development

What You’ll Bring:

• Fluency in German and/or French , plus excellent English communication skills
• Proven B2B customer service experience (wholesale experience strongly preferred)
• Excellent attention to detail and organisational skills
• A proactive, solution-oriented approach to problem-solving

If you’re a confident communicator who thrives in a fast-paced environment and enjoys building strong client relationships, we’d love to hear from you.

Apply now or send your CV to

Job Title: Client Services Account Manager

Location: Leeds, Hybrid (3 days in-office per week)

Salary: £28,000 – £35,000

The Company

An employee-owned, full-service digital agency based in Leeds, this business has built a reputation for delivering exceptional digital products and strategies for a range of high-profile clients. They’re proud to be a Certified B Corporation™, placing people, planet, and purpose at the heart of everything they do.

With a collaborative culture and a clear focus on personal growth, they’re a team that genuinely cares about doing great work, and doing it the right way.

Role & Responsibilities

As a Client Services Account Manager, you’ll be responsible for managing relationships with clients, ensuring projects are delivered on time, on budget, and to an exceptional standard. You’ll play a key role in growing client accounts, developing strategic plans, and maintaining a high level of client satisfaction.

Key responsibilities include:

• Building and maintaining strong client relationships and ensuring their goals are achieved.
• Acting as the main point of contact for clients across web and development projects.
• Managing project timelines, budgets, and deliverables alongside the internal project management team.
• Leading regular client meetings, status updates, and quarterly reviews.
• Identifying opportunities to grow accounts and presenting new ideas or strategies.
• Tracking account performance and managing financial forecasts, reports, and invoicing.

Your Skills & Experience

• 2+ years’ experience in Account Management or Client Services, ideally within a digital agency.
• Strong communication and relationship management skills.
• Experience managing web or development projects is desirable.
• Confident working with large or enterprise-level clients.
• Commercially minded, organised, and proactive with excellent attention to detail.
• A collaborative team player with a solutions-focused approach.

Company Benefits

• Employee-owned business with a share in company performance after 1 year.
• 25 days’ holiday + bank holidays (increasing with tenure).
• Your birthday off.
• Discretionary annual bonus linked to company performance.
• Private medical insurance.
• 5% company pension contribution.
• Access to a financial coach and wellbeing support.
• Free on-site gym.
• Hybrid working (3 days in-office).
• Flexible working hours (core hours 10am–4pm).
• Regular social events and an annual summer conference.
• Paid volunteering days and enhanced family-friendly benefits.

German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)

We’re looking for a German and/or French-speaking Customer Service Representative with strong B2B customer service experience , ideally within a wholesale, retail, or distribution environment .

In this role, you’ll be the key contact for a portfolio of European clients, managing the full order cycle from placement to delivery. You’ll work closely with sales, logistics, and credit teams to ensure smooth order flow, resolve issues efficiently, and deliver outstanding customer support.

This is an excellent opportunity to join a collaborative, international team where your communication and organisational skills will truly shine.

Key Responsibilities:

• Manage all aspects of order processing, ensuring accuracy and timely delivery
• Build and maintain strong relationships with key accounts and internal departments
• Communicate proactively with clients about stock, lead times, and delivery schedules
• Provide after-sales support, handling returns and credits efficiently
• Liaise with the credit and operations teams to ensure smooth account management

What’s on Offer:

• Hybrid role (London-based) or fully remote anywhere in the UK – only occasional London meetings (once a month or less)
• A people-focused, inclusive culture that values initiative and teamwork
• Competitive salary, strong benefits package, and flexibility
• Real opportunities for personal and professional development

What You’ll Bring:

• Fluency in German and/or French , plus excellent English communication skills
• Proven B2B customer service experience (wholesale experience strongly preferred)
• Excellent attention to detail and organisational skills
• A proactive, solution-oriented approach to problem-solving

If you’re a confident communicator who thrives in a fast-paced environment and enjoys building strong client relationships, we’d love to hear from you.

Apply now or send your CV to

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve customer issues, providing accurate information and effective solutions.
• Escalate complex issues to appropriate departments when necessary, ensuring follow-up.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and report trends in customer inquiries to help improve products and services.
• Proactively engage with customers to ensure their needs are met and their experience is positive.
• Provide information about our client's products, services, and policies.
• Assist with onboarding new customers and provide ongoing support.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Contribute to the development of support documentation and FAQs.
• Handle customer feedback and work towards customer retention and satisfaction.
• Ensure all customer data is handled in accordance with privacy policies.
• Uphold company standards for service quality and professionalism.
• Adapt to new tools and processes as the company evolves.
• Contribute to a positive and productive team atmosphere.

• Previous experience in a customer service or support role is essential.
• Excellent communication and interpersonal skills, with a friendly and patient demeanor.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help people.
• Ability to work collaboratively within a team.
• Good understanding of basic IT troubleshooting.
• Flexibility to adapt to changing customer needs and service demands.
• Demonstrable ability to remain calm under pressure.
• Commitment to delivering outstanding customer service.
• Basic knowledge of the industry our client operates in is a plus.

• Provide advanced technical support and guidance to customers via phone, email, and chat.
• Diagnose and resolve a wide range of customer issues, from simple queries to complex technical problems.
• Document all customer interactions, resolutions, and feedback accurately in the CRM system.
• Train and mentor junior support staff, sharing knowledge and best practices.
• Identify trends in customer issues and provide feedback to product development teams for service improvement.
• Develop and maintain comprehensive knowledge base articles and FAQs.
• Proactively engage with customers to ensure their needs are met and their experience is positive.
• Collaborate with other departments, such as sales and engineering, to resolve customer concerns effectively.
• Contribute to the continuous improvement of customer support processes and policies.
• Handle customer escalations with professionalism and a focus on satisfactory resolution.

• Proven experience (3+ years) in a customer support or helpdesk role, preferably in a technical environment.
• Strong understanding of common IT hardware and software issues.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Proficiency in using CRM software and support ticketing systems.
• Ability to remain calm and professional under pressure.
• Strong analytical and problem-solving capabilities.
• A proactive and customer-centric attitude.
• Experience in training or mentoring is a plus.
• Ability to work effectively both independently and as part of a team.
• Must be available for hybrid working, involving a mix of in-office and remote days.

• Lead, mentor, and motivate a team of customer support representatives to achieve performance targets and deliver exceptional service.
• Handle escalated customer issues with empathy, efficiency, and professionalism, ensuring timely and satisfactory resolution.
• Develop and refine customer support policies, procedures, and documentation to enhance service quality and consistency.
• Train new support staff on products, services, and best practices in customer interaction.
• Monitor support channels (phone, email, chat) and allocate resources effectively to manage inquiry volumes.
• Analyze customer feedback and support metrics to identify trends, root causes of issues, and areas for improvement.
• Collaborate with other departments (e.g., product, sales) to address customer concerns and improve the overall customer journey.
• Act as a primary point of contact for high-priority customer escalations.
• Contribute to the development and implementation of customer support knowledge bases and self-service resources.
• Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction scores.

• Previous experience in a customer support role, with at least 2 years in a leadership or supervisory capacity.
• Demonstrated ability to effectively manage and motivate a team.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency with customer relationship management (CRM) software and helpdesk ticketing systems.
• Familiarity with support metrics and reporting.
• Ability to remain calm and professional under pressure.
• A genuine passion for customer advocacy and service excellence.
• Experience in a fast-paced, customer-facing environment is crucial.
• Strong organizational and time-management skills.