79 Customer Service jobs in Crewe

**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
Represents the overall interests of the company in a specific business market area and is responsible for the planning, administration, monitoring and optimizing the operational performance of all branch specific aspects (investments/resources). Achieve the approved annual objectives (i.e., profits, sales goals), and implement policies standards and practices of Shred-it.
This role will be required to provide out of hours on call duties, on a rota basis as required.
**Key Job Activities:**
Recruits, interviews and hires Service Drivers, admin and other operational staff.
Ensures that all relevant employment checks are done to comply with company standard. This includes background checks, relevant vocational qualifications, driving records, etc.
Ensures that daily work schedules for the Service Drivers are prepared and distributed.
Manages roadside coaching, spot checks and spends time in the field with the Service Drivers, minimum of two truck days within each four-week period.
Ensures that Health & Safety standards and training are maintained and adhered to according to Shred-it policies and statutory requirements.
Resolves service problems and complete regular customer visits, minimum two within each four-week period.
Provides support to the sales team as required.
Quotes call-in / purge business on demand and proactively farms for additional business.
Provides clients and potential clients with operational and service advice.
Manages opening and closing of branch on a daily basis and ensures that support for the Service Drivers is provided.
Manages the warehouse, baling and fleet maintenance operations where applicable.
Conducts monthly meetings with the Service Drivers and publishes the minutes.
Manages customer data entry for new service orders on company SAP data system.
Ensures adequate cover is provided to make sure that customer service needs are met.
Controls Service Driver costs, vehicle costs, console inventory.
Works closely with the branch administration team in all general office functions.
Reviews Service Driver log sheets daily and takes corrective action as appropriate.
Manages security check process.
**Education:**
Required Education: High School or equivalent.
**Experience (EMEAA):**
Good management skills and commercial awareness is required.
Computer literate, proficiency of SAP data system is desirable.
Mechanical aptitude.
Customer focused.
Able to work under pressure.
People orientated - believes people make the difference.
Good work ethic.
Flexible.
Results oriented - motivated by success.
Focused on career progression.
Committed to personal development and continuing education.
Extensive people management experience is required.
Experience of managing KPIs and of working within a budget.
Demonstrated routing experience is required.
Experience of managing a multi-truck fleet.
Experience of working in a customer service environment.
Fleet Maintenance.
**Certifications and/or Licences**
Required: IOSH Managing Safety; Category C+ E / Class II licence
Preferred: Certificate of Professional Competence is an advantage.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Cycle to Work Scheme
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
+ And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Our client is looking for a dedicated and empathetic Customer Service Advisor to join their thriving team based in Stoke-on-Trent, Staffordshire, UK . This hybrid role offers a blend of remote work flexibility and in-office collaboration, perfect for those seeking a balanced work environment. You will be the first point of contact for customers, providing exceptional support and resolving queries efficiently and professionally.

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, and live chat, providing timely and accurate responses.
• Resolve customer issues and complaints with a focus on customer satisfaction and retention.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain detailed customer records and update information in the CRM system.
• Provide product information and technical support to customers.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Collaborate with internal teams to ensure customer issues are resolved promptly.
• Contribute to team goals and objectives, aiming for high performance in key customer service metrics.
• Adhere to company policies and procedures in all customer interactions.
• Provide feedback to management on customer service trends and product issues.

Qualifications and Skills:

• Previous experience in a customer service or call centre role is essential.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM systems and other customer service software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Good IT skills, including Microsoft Office Suite.
• A proactive attitude and willingness to go the extra mile for customers.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work a hybrid schedule, balancing remote and in-office days.
• A commitment to providing outstanding service and representing the company positively.

This is an excellent opportunity for an individual passionate about customer service to grow within a supportive organisation. If you are a team player with a knack for resolving issues and ensuring customer satisfaction, we encourage you to apply. The hybrid nature of this role allows for adaptability, combining the convenience of home working with the collaborative benefits of office presence. You will be instrumental in shaping positive customer experiences and contributing to the overall success of our operations in Stoke-on-Trent . We value dedication and provide ongoing training and development opportunities to help you excel in your career.

Customer Service Coordinator - Warrington Job Type: Full timeIn a Nutshell…

We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Merseyside & Cheshire West, at our Warrington office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA.  You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. 

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

  Let’s cut to the chase, what’s in it for you…

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

In return, what we would like from you…

• Behave in line with our company values – Integrity, Caring and Quality
• Previous experience working within a fast-paced similar environment
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints and difficult situations
• Patience and calmness under pressure
• Good planning and organisation skills
• Problem solving and decision-making skills
• A polite, tactful, and assertive attitude
• Excellent communications skills
• Good team working skills
• A commitment to work as required to meet the needs of the business

Desirable…

• 5 GCSE’s or equivalent including Maths & English
• A Customer Service qualification
• Experience working for a residential house builder ideally within the customer facing environment
• An understanding of building regulations and legal obligations
• A good understanding of written English Grammar
• Ability to touch-type

More about the Customer Service Coordinator role…

• To deal with customer service matters received by email or phone, and address customer issues in a prompt and organised way and in line with SLAs to ensure a positive customer journey.
• Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
• To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
• To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.
• To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
• Carry out general administrative duties, ensuring our database system up to date at all times.
• Ensure all Customer Service KPI’s are in line with company guidelines.
• Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.

Finally, let’s tell you a bit more about us…

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

Our client, a well-established retail company, is seeking a motivated and experienced Customer Service Team Lead to oversee their customer support operations in Stoke-on-Trent, Staffordshire, UK . This hybrid role requires a candidate who can balance office-based leadership with remote flexibility. You will be responsible for guiding, mentoring, and managing a team of customer service representatives to ensure the highest standards of customer satisfaction are met. Key responsibilities include handling escalated customer inquiries, monitoring team performance, providing regular feedback and training, and implementing strategies to improve customer service efficiency and quality. The ideal candidate will possess excellent leadership qualities, strong communication skills, and a deep understanding of customer service principles. You should have a proven ability to motivate a team, resolve conflicts, and drive performance improvements. Experience with CRM systems and various customer service tools is essential. This is a fantastic opportunity for an ambitious individual looking to advance their career in customer service management.

Responsibilities:

• Lead, coach, and motivate a team of customer service representatives.
• Handle and resolve escalated customer complaints and complex inquiries.
• Monitor team performance metrics and provide regular feedback.
• Develop and implement training programs to enhance team skills.
• Ensure adherence to company policies and customer service standards.
• Identify opportunities for process improvements to enhance customer experience.
• Collaborate with other departments to ensure seamless customer support delivery.
• Manage staff scheduling and workload distribution.
• Conduct performance reviews and contribute to team development.
• Foster a positive and productive team environment.

Qualifications:

• Proven experience in a customer service role, with at least 1-2 years in a supervisory or team lead capacity.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in CRM software and customer support platforms.
• Ability to motivate and manage a team effectively.
• Understanding of customer service best practices and key performance indicators.
• Experience in handling escalated customer issues.
• Ability to work effectively in a hybrid work environment.
• High school diploma or equivalent; associate's or bachelor's degree is a plus.

Our client is seeking an experienced and enthusiastic Customer Service Team Leader to manage and motivate a team of customer service representatives in Stoke-on-Trent, Staffordshire, UK . This role is integral to ensuring exceptional customer satisfaction and efficient resolution of customer inquiries and issues. You will be responsible for overseeing daily operations, coaching team members, and implementing best practices to enhance the customer experience.

The Customer Service Team Leader will handle escalations, provide guidance to the team, and monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores. You will contribute to training initiatives, performance reviews, and the development of customer service protocols. A strong understanding of customer relationship management (CRM) systems and a passion for delivering outstanding service are essential. This is a hybrid role, offering a balance between team collaboration in the office and focused work remotely, providing flexibility while maintaining strong team cohesion and supervision.

Key Responsibilities:

• Lead, coach, and motivate a team of customer service representatives to achieve performance targets.
• Oversee daily operations, ensuring efficient handling of customer inquiries via phone, email, and chat.
• Manage customer escalations and provide timely, effective resolutions.
• Monitor team performance against key metrics and provide regular feedback.
• Conduct regular performance reviews and identify training needs.
• Develop and implement customer service policies and procedures to improve efficiency and satisfaction.
• Collaborate with other departments to address customer issues and improve processes.
• Ensure adherence to company standards and service level agreements (SLAs).
• Maintain accurate customer records and documentation.
• Contribute to a positive and supportive team environment.

Qualifications:

• Proven experience in a customer service role, with at least 2 years in a supervisory or team leader capacity.
• Excellent understanding of customer service principles and best practices.
• Strong leadership, coaching, and motivational skills.
• Proficiency in using CRM software and other customer service tools.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to handle difficult situations and customer complaints effectively.
• Good organisational and time-management skills.
• Familiarity with performance metrics and reporting.
• Ability to work effectively in both an office and remote environment.

This is a great opportunity to lead a dedicated team and make a significant impact on customer satisfaction.

Our client, a rapidly expanding e-commerce company, is seeking a motivated and experienced Customer Service Team Lead to oversee their support operations in Stoke-on-Trent, Staffordshire, UK . This hybrid role offers the best of both worlds, combining essential in-office collaboration with the flexibility of remote working. As a Team Lead, you will be instrumental in ensuring exceptional customer service delivery, managing a team of customer support representatives, and driving continuous improvement within the department. Your responsibilities will include supervising daily team activities, monitoring service levels, providing coaching and training to team members, and handling escalated customer inquiries and issues. You will play a key role in developing and implementing customer service strategies to enhance customer satisfaction and loyalty. This involves analysing customer feedback, identifying trends, and recommending process improvements. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of customer service best practices. Proven experience in a customer-facing role, preferably with some supervisory experience, is essential. Familiarity with CRM software and ticketing systems is required. You should be adept at motivating a team, resolving conflicts, and maintaining a positive and productive work environment. We are looking for an individual who is passionate about delivering outstanding customer experiences and is committed to developing a high-performing customer service team in Stoke-on-Trent, Staffordshire, UK . This is an excellent opportunity to make a significant impact on customer retention and brand reputation.

Responsibilities:

• Lead and mentor a team of customer service representatives.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Handle escalated customer complaints and complex inquiries.
• Provide regular coaching and feedback to team members.
• Develop and implement customer service strategies and procedures.
• Analyse customer feedback and identify areas for improvement.
• Train new team members on company policies and service standards.
• Manage call queues and response times effectively.
• Contribute to workforce planning and scheduling.
• Foster a positive and collaborative team environment.

Qualifications:

• Proven experience in a customer service role, with at least 1-2 years in a supervisory or lead capacity.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong understanding of customer service principles and best practices.
• Experience with CRM software and helpdesk ticketing systems.
• Ability to motivate and lead a team effectively.
• Proficiency in Microsoft Office Suite.
• Strong organizational and time management skills.
• Ability to work under pressure and handle challenging situations.
• Experience in an e-commerce or fast-paced service environment is advantageous.
• High school diploma or equivalent; further education or certification is a plus.

Our client, a dynamic e-commerce company experiencing rapid growth, is seeking an enthusiastic and proactive Customer Service Team Lead to join their entirely remote team. This is a fantastic opportunity to lead and inspire a team of customer service representatives, ensuring exceptional support is delivered to customers across various channels. The Team Lead will be responsible for monitoring team performance, coaching and developing team members, handling escalated customer inquiries, and implementing strategies to enhance customer satisfaction and loyalty. You will play a crucial role in maintaining high service standards and contributing to the overall success of the customer experience department. The ideal candidate will have a proven background in customer service, excellent leadership qualities, and strong problem-solving abilities. The ability to motivate and manage a remote team effectively is essential. Key responsibilities include:

• Leading, mentoring, and coaching a team of customer service representatives.
• Monitoring team performance metrics and identifying areas for improvement.
• Handling complex customer escalations and resolving issues efficiently.
• Developing and implementing customer service best practices and training programs.
• Ensuring consistent delivery of high-quality customer support across all channels (phone, email, chat).
• Collaborating with other departments to address customer feedback and product issues.
• Motivating the team to achieve service level agreements and key performance indicators (KPIs).
• Conducting regular performance reviews and providing constructive feedback.
• Contributing to the continuous improvement of customer service processes and tools.
• Fostering a positive and supportive team environment within a remote setting.

A minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or team lead capacity, is required. Experience working with remote teams is highly advantageous. Excellent communication, interpersonal, and conflict-resolution skills are essential. Proficiency with CRM software and customer service platforms is necessary. Strong organisational skills and the ability to manage multiple priorities are critical. This role offers the flexibility of remote work while providing the opportunity to make a significant impact on customer experience.

Our client is looking for dedicated and empathetic Customer Service Specialists to join their fully remote team, servicing customers nationwide from Stoke-on-Trent, Staffordshire, UK . As a Remote Customer Service Specialist, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and chat. You will handle a variety of customer needs, including order tracking, product information, troubleshooting, and general account management. The ability to communicate clearly, professionally, and patiently is paramount.

This is a remote-first position, meaning all work will be conducted from your home office. We are committed to providing our remote employees with the tools and support they need to succeed, including comprehensive training and ongoing development opportunities. You will be expected to maintain a dedicated, distraction-free workspace and reliable internet connection. We pride ourselves on fostering a supportive and collaborative virtual environment where team members feel connected and valued.

Key Responsibilities:

• Respond to customer inquiries in a timely and professional manner across multiple communication channels (phone, email, chat).
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and find effective solutions, escalating complex problems to the appropriate departments when necessary.
• Process orders, returns, and exchanges with accuracy and efficiency.
• Maintain detailed and accurate customer records in the CRM system.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Adhere to company service level agreements (SLAs) and quality standards.
• Participate in team meetings and training sessions to stay updated on product knowledge and service protocols.
• Contribute to a positive and collaborative remote team atmosphere.

Qualifications and Experience:

• Previous experience in a customer service role is highly desirable.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computer systems and basic office software.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a suitable home office environment.
• High school diploma or equivalent; further education is a plus.
• A positive attitude and a genuine desire to help customers.

This role offers a competitive salary, a supportive remote work environment, and the chance to grow within a reputable company. If you are passionate about delivering outstanding customer service and thrive in a remote setting, we encourage you to apply.

Our client, a rapidly expanding hospitality and tourism provider, is seeking a dedicated and customer-focused Remote Customer Service Specialist to join their virtual team. This role is crucial in ensuring exceptional guest experiences across all our client's digital platforms and services. You will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about bookings, travel arrangements, and services. The ideal candidate will possess outstanding communication skills, both written and verbal, and a passion for delivering first-class service. You will manage customer interactions across various channels, including email, live chat, and potentially phone support, all from the comfort of your home office. Key responsibilities include processing reservations, managing cancellations and modifications, troubleshooting customer problems efficiently, and escalating complex issues to the appropriate department. Maintaining detailed records of customer interactions and transactions is essential. You will need to be proficient with CRM software and other customer service tools. A strong understanding of the hospitality and tourism industry is highly desirable. This position requires a self-motivated individual who can manage their time effectively, work independently, and maintain high levels of productivity in a remote setting. Reliability, a positive attitude, and the ability to remain calm under pressure are key attributes. Training will be provided on our client's specific systems and offerings.
Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Provide detailed information on services, bookings, and travel packages.
• Process bookings, modifications, and cancellations accurately.
• Resolve customer complaints and issues effectively and empathetically.
• Troubleshoot technical problems related to online bookings or services.
• Escalate complex issues to management or relevant departments.
• Maintain accurate customer records in the CRM system.
• Identify opportunities to enhance the customer experience.
• Collaborate with team members to share best practices and improve service delivery.
• Stay updated on company products, services, and policies.

Qualifications:

• Proven experience in a customer service role, preferably within hospitality or tourism.
• Excellent written and verbal communication skills.
• Proficiency with CRM software and MS Office Suite.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work independently and manage time effectively.
• A dedicated home office setup with a reliable internet connection.
• High school diploma or equivalent; further education or certification is a plus.
• A genuine passion for customer satisfaction and the travel industry.

This is an excellent opportunity for individuals seeking a flexible and rewarding career in the dynamic travel sector.