45,602 German Speaker jobs in the United Kingdom

German Speaker

Lincolnshire, Yorkshire and the Humber £30000 Annually Edwards & Pearce

Posted 7 days ago

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Job Description

permanent
Join this busy and dynamic team who are looking to add a German speaking candidate to join them to support across offices.

THE BENEFITS:
Parking
Pension
25 days holiday

THE ROLE:
Liaise with the German Offices to create a seamless Customer Service experience across the group.

Full training will be given but the below skills are essential -
German Speaker
Experience working in a fast-paced office environment
Proficient on email, word and excel
Attention to detail
Be prepared to take on a variety of tasks
Able to provide high levels of customer service.

THE CONSULTANCY:
Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
This advertiser has chosen not to accept applicants from your region.

Graduate - German Speaker

Bridgend, South West £26625 - £27660 Annually Sigma Recruitment

Posted 13 days ago

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Job Description

permanent

Mglichkeit fr talentierte und ambitionierte Wirtschafts- oder Naturwissenschaftsabsolventen mit Deutschkenntnissen, sich dem technischen Nachwuchsprogramm einer fhrenden internationalen Gruppe anzuschlieen. Warum Sie sich bewerben sollten: -

What's on Offer

Structured Training & Personal Development

Begin your career with a comprehensive two-year training programme designed to set you up for long-term success. You will benefit from tailored mentoring and a clear, structured development plan, ensuring you build the skills and confidence to progress quickly. Our client's commitment to your growth means you will always know your next step.

Attractive Salary & Benefits

  • Start on 26,625, rising to 27,660 after six months, 28,695 after one year, and 30,250 after two years.
  • Salary sacrifice pension
  • 24 days of annual leave plus eight bank holidays.
  • EV lease scheme,
  • Cash healthcare plan

Work-Life Balance

After probation, benefit from an industry-leading flexi-time scheme that allows you to earn an extra day off each month. Achieve the balance you need to perform at your best, both at work and at home.

Cutting-Edge Technology & Innovation

Join a business at the forefront of technical innovation. You will collaborate with world-class scientists, engineers, and commercial specialists, gaining hands-on experience with advanced products and solutions. Your ideas and curiosity will be valued from the very beginning.

Your Role as a Graduate Technical Sales Specialist, German Speaking

  • Undergo intensive training on the company's products and technologies at headquarters, gaining insight across the full product portfolio.
  • Support the sales team by providing pre-sales expertise to new and prospective customers.
  • Build and maintain customer relationships through regular outreach, gathering feedback and identifying new business opportunities.
  • Use your German language skills to support activities in the DACH region, working closely with colleagues in Germany.
  • In your second year, deepen your expertise in the technical sales process, assuming increased responsibility as your knowledge expands.

What You'll Need to Succeed

  • Fluency in German (spoken and written).
  • A degree in business, science or languages.
  • A proactive, inquisitive mindset and a passion for both business and personal development.
  • Excellent communication skills and a genuine passion for working with customers.

About the Company

This global organisation, with four international subsidiaries, is known for its supportive culture and exceptionally low staff turnover. Employees benefit from a stable and forward-thinking environment where career development is a top priority. You will be joining a team that values collaboration, innovation, and long-term success.

Ready to Start Your Career?

If you're looking for a graduate opportunity where you can make a real impact, grow your career, and utilise your German language skills, apply today. Take the first step towards a rewarding future with a business that will invest in you every step of the way.

If you click 'Apply', we may contact you via email, phone & text message regarding this job, other jobs (current and future), and related recruitment services, under legitimate interest. You can OPT OUT at any time, full details in Privacy Policy, link (url removed) or find policy in Sigma website footer. Location & postcode of advert are approximate. If you don't hear from us within 14 days of application, you have not been shortlisted.

This advertiser has chosen not to accept applicants from your region.

Bookkeeper - German Speaker

North West, North West £30000 Annually Aspire Recruitment

Posted 17 days ago

Job Viewed

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Job Description

permanent

Bookkeeper – Multilingual German Speaker

Location: Liverpool & Remote
Salary: £30,000 per annum
Hours: Permanent full time Monday - Friday


Are you a detail-driven finance professional with a passion for accuracy and organisation? We’re looking for an experienced Bookkeeper to take on a key role supporting both day-to-day financial operations and project-based reporting.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working with numbers, and has strong communication skills.

Responsibilities

  • Managing daily bookkeeping tasks, including ledgers, reconciliations, and expense processing.
  • Handling accounts payable and receivable efficiently, alongside bank reconciliations.
  • Preparing financial reports such as cashflow statements and supporting month-end and year-end close.
  • Assisting with financial administration for funded projects in the UK and Germany, ensuring compliance with reporting requirements.
  • Monitoring grant applications and project funding, keeping accurate records in line with obligations.
  • Collaborating with teams to prepare claims, raise invoices, and support billing activities.
  • Tracking KPIs and providing updates through reports and presentations to management.
  • Liaising with stakeholders including auditors, funding bodies, and tax offices regarding financial documentation.
Experience:
  • Solid experience in bookkeeping or financial administration, ideally with exposure to grant-funded or project-based work (UK and/or Germany).
  • Proficiency in both English and German (professional level).
  • Strong attention to detail, with excellent numerical and analytical skills.
  • Highly organised, proactive, and able to manage multiple priorities under pressure.
  • A confident communicator who works well with finance colleagues and project teams alike.

If this is something of interest apply online today!

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.

This advertiser has chosen not to accept applicants from your region.

Bookkeeper - German Speaker

L1 Liverpool, North West Aspire Recruitment

Posted today

Job Viewed

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Job Description

full time

Bookkeeper – Multilingual German Speaker

Location: Liverpool & Remote
Salary: £30,000 per annum
Hours: Permanent full time Monday - Friday


Are you a detail-driven finance professional with a passion for accuracy and organisation? We’re looking for an experienced Bookkeeper to take on a key role supporting both day-to-day financial operations and project-based reporting.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working with numbers, and has strong communication skills.

Responsibilities

  • Managing daily bookkeeping tasks, including ledgers, reconciliations, and expense processing.
  • Handling accounts payable and receivable efficiently, alongside bank reconciliations.
  • Preparing financial reports such as cashflow statements and supporting month-end and year-end close.
  • Assisting with financial administration for funded projects in the UK and Germany, ensuring compliance with reporting requirements.
  • Monitoring grant applications and project funding, keeping accurate records in line with obligations.
  • Collaborating with teams to prepare claims, raise invoices, and support billing activities.
  • Tracking KPIs and providing updates through reports and presentations to management.
  • Liaising with stakeholders including auditors, funding bodies, and tax offices regarding financial documentation.
Experience:
  • Solid experience in bookkeeping or financial administration, ideally with exposure to grant-funded or project-based work (UK and/or Germany).
  • Proficiency in both English and German (professional level).
  • Strong attention to detail, with excellent numerical and analytical skills.
  • Highly organised, proactive, and able to manage multiple priorities under pressure.
  • A confident communicator who works well with finance colleagues and project teams alike.

If this is something of interest apply online today!

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.

This advertiser has chosen not to accept applicants from your region.

Graduate - German Speaker

CF31 Bridgend Pen y bont ar Ogwr, Wales Sigma Recruitment

Posted today

Job Viewed

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Job Description

full time

Mglichkeit fr talentierte und ambitionierte Wirtschafts- oder Naturwissenschaftsabsolventen mit Deutschkenntnissen, sich dem technischen Nachwuchsprogramm einer fhrenden internationalen Gruppe anzuschlieen. Warum Sie sich bewerben sollten: -

What's on Offer

Structured Training & Personal Development

Begin your career with a comprehensive two-year training programme designed to set you up for long-term success. You will benefit from tailored mentoring and a clear, structured development plan, ensuring you build the skills and confidence to progress quickly. Our client's commitment to your growth means you will always know your next step.

Attractive Salary & Benefits

  • Start on 26,625, rising to 27,660 after six months, 28,695 after one year, and 30,250 after two years.
  • Salary sacrifice pension
  • 24 days of annual leave plus eight bank holidays.
  • EV lease scheme,
  • Cash healthcare plan

Work-Life Balance

After probation, benefit from an industry-leading flexi-time scheme that allows you to earn an extra day off each month. Achieve the balance you need to perform at your best, both at work and at home.

Cutting-Edge Technology & Innovation

Join a business at the forefront of technical innovation. You will collaborate with world-class scientists, engineers, and commercial specialists, gaining hands-on experience with advanced products and solutions. Your ideas and curiosity will be valued from the very beginning.

Your Role as a Graduate Technical Sales Specialist, German Speaking

  • Undergo intensive training on the company's products and technologies at headquarters, gaining insight across the full product portfolio.
  • Support the sales team by providing pre-sales expertise to new and prospective customers.
  • Build and maintain customer relationships through regular outreach, gathering feedback and identifying new business opportunities.
  • Use your German language skills to support activities in the DACH region, working closely with colleagues in Germany.
  • In your second year, deepen your expertise in the technical sales process, assuming increased responsibility as your knowledge expands.

What You'll Need to Succeed

  • Fluency in German (spoken and written).
  • A degree in business, science or languages.
  • A proactive, inquisitive mindset and a passion for both business and personal development.
  • Excellent communication skills and a genuine passion for working with customers.

About the Company

This global organisation, with four international subsidiaries, is known for its supportive culture and exceptionally low staff turnover. Employees benefit from a stable and forward-thinking environment where career development is a top priority. You will be joining a team that values collaboration, innovation, and long-term success.

Ready to Start Your Career?

If you're looking for a graduate opportunity where you can make a real impact, grow your career, and utilise your German language skills, apply today. Take the first step towards a rewarding future with a business that will invest in you every step of the way.

If you click 'Apply', we may contact you via email, phone & text message regarding this job, other jobs (current and future), and related recruitment services, under legitimate interest. You can OPT OUT at any time, full details in Privacy Policy, link (url removed) or find policy in Sigma website footer. Location & postcode of advert are approximate. If you don't hear from us within 14 days of application, you have not been shortlisted.

This advertiser has chosen not to accept applicants from your region.

Graduate - German Speaker

CF31 1BN Bridgend, Scotland £26625 - £27660 annum Sigma Recruitment

Posted 13 days ago

Job Viewed

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Job Description

Permanent

Möglichkeit für talentierte und ambitionierte Wirtschafts- oder Naturwissenschaftsabsolventen mit Deutschkenntnissen, sich dem technischen Nachwuchsprogramm einer führenden internationalen Gruppe anzuschließen. Warum Sie sich bewerben sollten: -

What's on Offer

Structured Training & Personal Development

Begin your career with a comprehensive two-year training programme designed to set you up for long-term success. You will benefit from tailored mentoring and a clear, structured development plan, ensuring you build the skills and confidence to progress quickly. Our client's commitment to your growth means you will always know your next step.

Attractive Salary & Benefits

  • Start on £26,625, rising to £7,660 after six months, 8,695 after one year, and 0,250 after two years.
  • Salary sacrifice pension
  • 24 days of annual leave plus eight bank holidays.
  • EV lease scheme,
  • Cash healthcare plan

Work-Life Balance

After probation, benefit from an industry-leading flexi-time scheme that allows you to earn an extra day off each month. Achieve the balance you need to perform at your best, both at work and at home.

Cutting-Edge Technology & Innovation

Join a business at the forefront of technical innovation. You will collaborate with world-class scientists, engineers, and commercial specialists, gaining hands-on experience with advanced products and solutions. Your ideas and curiosity will be valued from the very beginning.

Your Role as a Graduate Technical Sales Specialist, German Speaking

  • Undergo intensive training on the company's products and technologies at headquarters, gaining insight across the full product portfolio.
  • Support the sales team by providing pre-sales expertise to new and prospective customers.
  • Build and maintain customer relationships through regular outreach, gathering feedback and identifying new business opportunities.
  • Use your German language skills to support activities in the DACH region, working closely with colleagues in Germany.
  • In your second year, deepen your expertise in the technical sales process, assuming increased responsibility as your knowledge expands.

What You'll Need to Succeed

  • Fluency in German (spoken and written).
  • A degree in business, science or languages.
  • A proactive, inquisitive mindset and a passion for both business and personal development.
  • Excellent communication skills and a genuine passion for working with customers.

About the Company

This global organisation, with four international subsidiaries, is known for its supportive culture and exceptionally low staff turnover. Employees benefit from a stable and forward-thinking environment where career development is a top priority. You will be joining a team that values collaboration, innovation, and long-term success.

Ready to Start Your Career?

If you're looking for a graduate opportunity where you can make a real impact, grow your career, and utilise your German language skills, apply today. Take the first step towards a rewarding future with a business that will invest in you every step of the way.

If you click 'Apply', we may contact you via email, phone & text message regarding this job, other jobs (current and future), and related recruitment services, under legitimate interest. You can OPT OUT at any time, full details in Privacy Policy, link or find policy in Sigma website footer. Location & postcode of advert are approximate. If you don't hear from us within 14 days of application, you have not been shortlisted.

This advertiser has chosen not to accept applicants from your region.

Onboarding Specialist - German Speaker

Rithum

Posted 17 days ago

Job Viewed

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Job Description

Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.
**Overview**
As an Onboarding Specialist, you are responsible for ensuring seamless onboarding and the successful launch of Retailer clients on our SaaS e-commerce platform. This role involves acting as a technical expert, managing a portfolio of projects, and delivering a high-quality onboarding experience within specified time and budget constraints. You work with a range of clients, from mid-market self-service to enterprise-level, setting appropriate expectations, improving processes, and ensuring consistent client satisfaction.
**Responsibilities**
+ Demonstrate platform and technical expertise during the launch phase, handling technical questions and queries from clients (software, data feeds, API, FTP).
+ Provide feedback to Product Management for product features and enhancements.
+ Develop additional client resources like videos and webinars and provide expertise for cross-training others within the company.
+ Set up, customize, and optimize client accounts.
+ Deliver training sessions to client user groups using established methodologies tailored to specific client needs.
+ Work on configuration and troubleshooting during the client onboarding process.
+ Transition clients to the Support team following the implementation phase.
+ Collaborate with Sales, Business Development, Engineering, Product Management, Client Success Managers (CSM), and Account Strategy Managers (ASM) to ensure seamless client transitions and mitigate blockers.
+ Stay informed about the status of ongoing projects to maintain momentum.
+ Effectively communicate technical information to both technical and non-technical audiences.
**Qualifications**
Minimum Qualifications
+ 1+ years of experience in a SAAS Onboarding role.
+ Fluent in both written and spoken English and German.
+ Experience and/or strong knowledge of API (REST and SOAP).
+ Experience working with product data feed formats (XML, TXT, CSV, JSON) and familiarity with FTP protocols.
+ Strong working knowledge of Excel and HTML.
+ Demonstrated ability to manage multiple complex projects in tandem.
+ Demonstrable problem-solving skills and a positive attitude.
+ Strong time management skills and the ability to prioritize tasks effectively.
+ Excellent documentation skills.
+ Experience in developing and delivering software training curriculum.
+ Strong oral and written communication and presentation skills.
Preferred Qualifications
+ Bachelor's degree preferred.
+ Fluent in both written and spoken Dutch.
+ Experience troubleshooting EDI files.
+ Ability to triage, support and develop solutions for complex client issues.
+ Ability to leverage sales techniques to improve closure rates.
+ Sales experience with complex products.
+ Ability to identify process improvements that lead to better team performance.
+ SalesForce and Zendesk experience.
+ Working knowledge of ITIL® is preferred, certification.
+ Demonstrated experience in providing strategic guidance for API integrations.
+ Extensive experience working with enterprise-level clients in the e-commerce industry.
+ Expertise with remote-based training tools and methodologies.
+ Project Management Experience or Qualifications (PMP, Agile, etc.).
**Travel Required**
Up to 10%
**Other Duties**
_Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**What it's like to work at Rithum**
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will:
+ Partner with the leading brands and retailers.
+ Connect with passionate professionals who will help support your goals.
+ Participate in an inclusive, welcoming work atmosphere.
+ Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
+ Receive industry-competitive compensation and total rewards benefits.
**Benefits**
+ Enhanced Private Medical Insurance and a Health Cash Back Plan
+ Life insurance & disability benefits
+ Pension plan with 4% Company match
+ Competitive time off package with 25 Days of PTO, 8 Company-Paid Holidays, 2 Wellness days and 1 Paid Volunteer Day
+ Flexibility to choose where you work - at home, in the London office, or both!
+ Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
+ Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
+ Charitable contribution match per team member
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form ( . Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.
This advertiser has chosen not to accept applicants from your region.
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Financial Accountant - German Speaker

South East, South East Hydrafacial UK Limited

Posted today

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Job Description

permanent

About Us

Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumers relationship with their skin, their bodies and their self-confidence.

Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this.


WHJS1_UKTJ

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor (German Speaker)

Bristol, South West Bio-Techne

Posted 17 days ago

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Job Description

**By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.**
Reports To: Customer Services Manager
Location: Bristol, United Kingdom
Hours of Work: 37.5 hours per week
**Position Summary**
The Customer Services team at Bio-Techne play a key role in delivering exceptional customer service to the business key stakeholders, from initial point of contact and placing of orders, through to the aftersales service, ensuring the customer experience is exceptional throughout the entire process. This team role requires individuals who are highly motivated, are passionate about customer service, and encourage engagement with the customer.
**Essential Functions**
**The team**
+ Be the point of contact for incoming sales enquiries by telephone, e-mail and "live-chat"
+ Processing of sales orders received by email, telephone order, postal orders, and e-commerce in an accurate and efficient manner to ensure minimal errors occur.
+ Raising customer quotations, proformas and coordinate stock returns where required
+ Providing an excellent Customer Service support by working closely with other internal departments - Sales, Accounts, Despatch, Technical Service, Marketing, etc.
+ Effectively provide the customer with answers for/of any order queries or offering solutions to the queries.
+ Manage non-technical complaints that are received.
+ Manage backorder process to ensure customers are kept informed of any date changes.
+ Manage new account process and documentation required.
+ Ensure customer database is regularly updated and all information logged.
+ Ensure the after sales care and order follow up is carried out to deliver a great customer experience from start to finish of an order.
+ Gain a basic level of key product knowledge.
+ Work with internal sales teams to maximize communication and improve efficiencies within teams to ensure high levels of customer service.
+ Work as part of a team to achieve the overall goals but have the motivation to be self-driven to deliver exceptional customer service at every point of customer and interdepartmental contact.
+ Support Bio-Techne ethos of a great global offering of a quality portfolio of products and services.
+ Drive best practice and ensure maximum productivity & utilisation
**Minimum Requirements/Qualifications:**
+ General Education exam passes (or equivalent) in English and Maths
+ Experience of working in a customer focused environment
+ Fluent written and spoken German and English is essential.
+ Possess excellent IT skills, including experience of working with ERP/CRM platforms
**Skills required/desired:**
+ A commitment to total customer satisfaction
+ Conscientious, articulate, and possesses excellent presentation and teaching skills
+ A commitment to total customer satisfaction
+ Strong organisational and administration skills
+ German Language skill
+ Working knowledge of Microsoft D365 and or Salesforce desirable but not essential
**Personal Qualities:**
+ Ability to demonstrate a passion for customer service
+ Excellent telephone manner
+ Exceptional attention to detail, time management, and organizational skills
+ Excellent written and verbal communication skills
+ Ability to perform a wide variety of tasks and multi-task efficiently
+ Professional demeanour
+ Ability to remain calm under pressure
+ Ability to handle complaints and difficult situations
+ Ability to work in a fast-paced environment
**EPIC Attributes:**
Empowerment
Set clear goals to help ensure continuous improvement of support
Enjoy working as part of a team to deliver results, learn and share knowledge
Passion
Provide guidance and support to other team members and departments
Excellent attention to detail, time management and process management
Innovation
Outstanding problem solving and interpersonal skills
Self-directed and creative
Contribute to the success of the team and by challenging and offer suggestions/ideas and feedback
Collaboration
Work closely with all departments within EMEA to ensure superior customer support
Work closely with peers to ensure consistency of service across all areas
**Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.**
**Why Join Bio-Techne:**
**We offer competitive wages along with extensive benefits for employees and their families.**
**We invest in our employees' financial futures through retirement programs and an employee stock purchase plan.**
**We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.**
**We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.**
**We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.**
**Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.**
**To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.**
Bio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services. Our family of brands creates a unique portfolio of products and services.
Science is our passion; it drives us to collaborate, develop, and manufacture award-winning tools that help researchers achieve reproducible and consistent results.
This advertiser has chosen not to accept applicants from your region.

Software Support Specialist - German Speaker

Rithum

Posted 3 days ago

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Job Description

Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.
**Overview**
As a **Software Support Specialist,** you play a crucial role in providing accurate and timely support to our clients. You will provide support by addressing inbound software queries through various channels such as portal, email, telephone, and chat. Your responsibilities include promptly responding to clients' requests, accurately documenting issues and resolutions, and proactively identifying trends for management attention. You use your knowledge and expertise to mentor/coach new team members and assist level 1 associates. This position may require working specific scheduled shifts to ensure global support for coverage.
**Responsibilities**
+ Demonstrate an in-depth understanding of one or more Rithum platforms; may serve as a subject matter expert (SME) in a specific area of expertise.
+ Handle inbound software support requests through various channels, including the portal, email, telephone, and chat. (Tier 1 and 2 support)
+ Send proactive outbound communications to clients regarding file or communication failures.
+ Accurately document client issues and all actions taken (both internal and external) using ticketing software.
+ Consistently meet or exceed departmental and individual performance goals, including metrics such as client satisfaction, initial response time, issue resolution, and quality scorecard results.
+ Create and/or escalate support requests to Engineering for Tier 1, 2, or 3 issues.
+ Identify and communicate emerging trends to management based on ticket patterns and client feedback.
+ Create and maintain internal knowledge base articles and other support resources.
+ Support client satisfaction efforts through analysis and outreach.
+ Contribute to special projects as assigned.
+ Act as a peer mentor or coach to new team members; support Level 1 agents with training gaps and escalation guidance.
+ Participate in workload management processes.
+ Participate in the on-call rotation for after-hours support coverage.
**Qualifications**
Minimum Qualifications
+ 1+ years computer/technical/call center client service experience.
+ Fluent in both written and spoken English and German.
+ Interpersonal and problem-solving skills.
+ Ability to organize work and multi-task.
+ Demonstrated ability to write in clear, concise, organized manner with appropriate level of detail.
+ Experience with Windows computing environment, MS Office.
+ Effective collaborator with proven process improvement skills.
+ Must have reliable Internet access.
Preferred Qualifications
+ 1 year of tech support experience, plus 1 year of working in a b2b software support role.
+ Fluent in both written and spoken Dutch.
+ Prior experience with Ticketing and CRM software.
+ Knowledge of APIs, EDI, XML, Flat Files and AS2, SFTP, HTTP communication protocols.
+ Experience using the Rithum platforms.
+ Prior experience working remotely.
**Travel Required**
Up to 10%
**Other Duties**
_Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**What it's like to work at Rithum**
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will:
+ Partner with the leading brands and retailers.
+ Connect with passionate professionals who will help support your goals.
+ Participate in an inclusive, welcoming work atmosphere.
+ Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
+ Receive industry-competitive compensation and total rewards benefits.
**Benefits**
+ Enhanced Private Medical Insurance and a Health Cash Back Plan
+ Life insurance & disability benefits
+ Pension plan with 4% Company match
+ Competitive time off package with 25 Days of PTO, 8 Company-Paid Holidays, 2 Wellness days and 1 Paid Volunteer Day
+ Flexibility to choose where you work - at home, in the London office, or both!
+ Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
+ Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
+ Charitable contribution match per team member
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form ( . Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.
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