449 Technical Support jobs in the United Kingdom

• To troubleshoot and resolve complex issues and escalations - 2nd level support 
• To liaising online  and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
• Acting as a first point of contact for customer calls
• Use the internal system to log and update calls
• To support with software related issues
• Providing regular updates when required to relevant parties- both internally and to customers
• Acting as an escalation point to resolve and troubleshoot complex issues
• Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
• Participate in both functional and technical training
• Documenting all aspects of the work using the internal system
• Collaborate with 3rd party supplier
• To participate with client monthly meetings and reviews 
• To provide support to customers from start to completion
• Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
• Support with the roll out of new software/hardware releases

• 2 years + in technical helpdesk support role. 
• To be self-motivated and a contributing member of the team
• Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
• Good time management.
• Ability to work under pressure.
• NVQ1/GCSEs and above (or equivalent) in key competencies
• Excellent Customer Service Skills
• Technical skills in SQL and database management. (preferred)
• Good understanding of Payment systems & Processes (preferred)
• Working knowledge of Windows operating systems from Windows 7 onwards
• Basic networking knowledge
• A good understanding of IT based systems
• Problem analysis/problem solving
• Must be able to communicate effectively with all levels of users.
• Great problem-solving skills and a desire to achieve
• High level of knowledge and understanding of Windows Operating Systems

We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.

Technical Support advisor Salary: 27,500

Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)

Technical Support advisor company benefits:

-20 Days holiday + Bank holidays (rising to 25 over 5 years)

-Company parking.

-Flexible working hours.

-Pension contribution.

Technical Support advisor roles and responsibilities:

-To provide technical support through calls and email to end users and engineers/electricians.

-Dealing with all customer requests in a professional & helpful manor.

-Maintain and increase product knowledge and have a keen eye and interest in our products.

-Logging technical issues.

-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.

-Assist with product testing on possible faulty returns.

-Quotations to be sent via email to ensure a personal approach.

-Answer product related questions utilising information from data sheets and Fresh Desk

Technical Support Advisor key competencies:

-Experience in an IT support role.

-Great customer service scores.

-Attention to detail.

-Ability to prioritise a large workload.

If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware.

About the Company

A well-established organisation in the automotive repair industry, operating for over 30 years. Known for its commitment to quality, customer service, and sustainability, the company has developed a network of smart, efficient repair centres offering high-tech alternatives to traditional body shops.

The company philosophy centres around “Repair over Replace”, with a strong focus on innovation, cost control, and environmental responsibility.

- Pride – Delivering high-quality repairs on time and on budget

- Innovation – Embracing new ideas and technologies

- Responsibility – Acting with accountability to people, customers, and the environment

The company is seeking a Technical Support Engineer to join its internal development team and provide application support for a custom-built business management system used daily by over 400 employees.

This role involves investigating, troubleshooting, and resolving issues while collaborating with developers, stakeholders, and users across the business. It's ideal for someone technically minded with strong customer support skills looking to grow within a small, impactful product team.

• - Monitor and respond to support requests and system alerts
• - Troubleshoot and resolve application issues; escalate when required
• - Maintain high standards for response times and resolutions
• - Communicate effectively with non-technical users
• - Create and maintain SOPs and a support knowledge base
• - Identify opportunities to reduce support volumes and improve user experience
• - Test new application features and provide structured feedback
• - Produce user documentation and support internal training efforts
• - Log and prioritise bugs and feature requests
• - Learn and apply 2nd-line troubleshooting techniques
• - Run routine technical checks and generate reports
• - Support broader technical team tasks when capacity allows
• - Service Desk Metrics – Ticket volume and handling efficiency
• - Tickets Resolved – Number of issues resolved weekly/monthly
• - SLA Adherence – Time to resolution against agreed SLAs
• - Customer Feedback – Satisfaction scores from internal users
• - Task Delivery – Timely and accurate completion of assigned tasks

• - 1+ year in a technical support or helpdesk role
• - Experience supporting users of web-based applications
• - Excellent communication skills across email, phone, and chat
• - Strong problem-solving mindset and attention to detail
• - Ability to handle multiple tasks and prioritise effectively
• - Self-motivated, adaptable, and quick to learn new systems

• - Experience with application testing (manual or automated)
• - PHP scripting or other coding experience
• - Ability to read and interpret application logs
• - SQL/database querying (MySQL or MariaDB)

• - Remote-first role with flexibility and autonomy
• - Competitive salary up to £40,000 per annum
• - Opportunity to grow technical skills in a collaborative, supportive environment
• - Be part of a mission-driven company focused on innovation and sustainability
• - Occasional in-person meetings for team collaboration and development

Internal Technical Sales Engineer Industrial Electrical Control & Automation

Negotiable Salary Package, Pension, and other benefits.

Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North of the Tyne area, including, North Shields, Whitley Bay, Wallsend, Longbenton, Jesmond, Cramlington, Blyth in order to commute. Ideally you will have knowledge of a wide range of electrical market related products and are likely to have strengths in more than one product area. This could be industrial electrical, control & automation/factory automation/process control including control gear, switchgear, automation equipment, variable speed drives, plc, hmi, instrumentation, cable management systems, connection systems, industrial data comms enclosures, sensors, and possibly ATEX equipment.

As the Internal Sales Engineer you will respond to and handle all product technical enquiries. You will be required, with training, to understand and be familiar with the full product range with the ability to offer alternatives if required and advise on the selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance and as is normal in a small team environment engage in other duties. It is also expected that you have commercial ability and awareness to generate quotation for customers and are competent to judge the competitive situation needed to win the order whilst being mindful of profitability.

In order to perform this role successfully you will need technical electrical knowledge, there is flexibility on the qualification if you can illustrate your knowledge, product applications knowledge and commercial awareness. The ideal candidate may already be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales.

Knowledge and Experience

• GCSE Maths and English (or equivalent)
• None mandatory but relevant knowledge and experience must be demonstrated or possibly ONC/HNC in Electrical engineering (or other electrical engineering qualification)
• Good working knowledge of Microsoft Office and data entry systems
• Full clean driving licence
• Experience in similar sales /customer service environment.
• Experience with an electrical engineering role, or a background in electrical distribution would be an advantage.

Post codes used are for advertising purposes only.

To register your interest contact us with an up to date CV and we will be pleased to call you for a confidential discussion. To view more of our positions click on the Rise logo at the top of this page or visit our website directly.

We work across a range of business to business/B2B market sectors including Renewable Energy, Electrical, Control & Automation, Electronic, Renewable Energy, Pneumatics, Hydraulics, Fluid Power, Instrumentation, Engineering services companies, Industrial Consumables, Industrial Components, Capital Equipment, Material Handling, Scientific Equipment, Petrochemical and Utilities.

Rise Executive Search & Recruitment Ltd are currently working on a wide range of business to business/B2B sales positions, account management, business development and sales management roles including: Internal Sales Engineer, Technical Support, Product Specialist, Sales Manager, UK Sales Manager, National Sales Manager, Country Manager, Regional Sales Manager, Area Sales Manager, Sales Executive, Senior Sales Executive, National Account Manager, Business Development Manager, Key Account Manager, Account Executive, National Account Executive, Sales Specialist, Global Account Manager, Sales Representative, Territory Sales, Field Sales, Client Relationship Manager, Sales Engineer, Sales Consultant, Technical Sales, Senior Sales Engineer, Export Sales, International Sales, European Sales, Branch Manager, Sales Director, Trainee Sales, Graduate Sales, Telesales, Internal Sales, Office Sales.

Technical Support Assistant - Bereavement Offices - Bournemouth & Poole Crematoria

Monday to Friday - 37 hours per week

15.08 per hour

Weekly Paid

Long Term Work

Pin Point Recruitment are working on behalf of BCP and we are looking for a Technical Support Assistant

The Ideal Candidate

• Attention to detail and methodical approach to work at all times ensuring completeness and accuracy.
• Able to work under pressure and to tight deadlines.
• Respects diversity and adopts a fair and inclusive approach with everyone.
• Committed to achieving and maintaining standards of excellence.
• Possess a high level of resilience, emotional stability and maturity.
• Demonstrates the highest standards of personal conduct, honesty, integrity that inspires trust and confidence.
• Able to work effectively and agilely within an open office environment subject to interruptions in different office locations across the bereavement estate.
• Able to prioritise tasks according to need and urgency.
• Undertake First Aid in the Workplace training and provide first aid in the workplace as and when needed post-training and qualification.
• To be of smart appearance at all times with wearing of assigned BCP Bereavement Care uniform / workwear supplied.

For more information please contact Nick or Ryan at our Poole branch.

A leading UK-based chemical distribution company is seeking a Technical Support Coordinator to join their team at their Manchester site. With a long-standing reputation for excellence, the company works with some of the world's top chemical manufacturers and supplies products across a wide range of sectors.

This is an excellent opportunity to join a dynamic and supportive team, ideal for someone with a science background who is looking to develop their skills in within the chemical industry.

Salary and Other Details:

• Salary: Competitive (dependent on experience)
• Contract Type: Full-time, Permanent
• Location: Office-based role in Manchester
• Working Pattern: Monday to Friday

The Technical Support Coordinator will act as a central point of contact for customers, providing timely administrative support in line with the company's Quality Management System. The role will involve working closely with colleagues across departments, suppliers, and customers to ensure accurate and efficient handling of information and documentation.

Key Responsibilities:

• Deliver technical and administrative assistance to the associated teams.
• Help coordinate the daily activities of the department to ensure smooth operations.
• Gather, interpret, and present key data for reporting purposes.
• Communicate effectively with colleagues, customers, and suppliers to support business needs.
• Build a strong understanding of the company's product range to confidently resolve more complex enquiries.
• Prepare and complete questionnaires and documentation for customer requests.
• Work with other divisions to ensure product literature and supporting materials are processed accurately.
• Maintain up-to-date awareness of relevant regulations, standards, and best practices through ongoing training and industry events.

Essential Criteria:

• Degree qualified in a science-related subject (preferred).
• Previous experience within a similar environment.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• Good IT literacy, especially with Microsoft Excel.
• Excellent communication skills, both written and verbal, with a confident telephone manner.

How to Apply:
If this Technical Support Coordinator position sounds like the right opportunity for you, please submit your CV to apply direct!

Our client is looking for a helpdesk support Technician, They are a very well established company based in Saltley

This will be a full time Temporary – permanent role working Monday – Friday between 8.00am – 17.00pm

Pay Rate From £12.99 plus per hour  Depending on experience

We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions.

You will ideally need to have a good understanding of computer systems , mobile devices and other technical products

Overview / To have the ability to:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• You have experience working with customers, in either “first-line” or “second-line” support
• Ability to provide step-by-step technical help, both written and verbal

Role & Responsibilities

• Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for.
• Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients
• Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
• Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods.
• A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products
• Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required.
• Completing administrative aspects of the role whilst striving to identify and eliminate errors.
• Install, configure, and maintain any related hardware.
• Tear down, rebuild, repair and refurbish hardware and goods for redeployment.

Key Skills Required

• You will need excellent customer service and communication skills.
• Ability to diagnose and resolve hardware, firmware and software issues relating to all products
• Be well-versed in all aspects of computer systems configuration, set up, and maintenance.
• Hands on approach to PC hardware and basic system building skills.
• Mechanical and electrical aptitude will be an advantage.
• Demonstrate analytical skills and an ability to troubleshoot and think independently.
• Knowledge of basic networking.
• Knowledge of Linux based operating systems would be advantageous but not essential
• Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products
• Performing maintenance and updates to ensure optimal software/hardware performance.

If you are fully experienced in this type of work  please apply online and one of our consultants will get back to you asap

Trainee Technical Support

Motormax are seeking a Technical Support Trainee to join their team. This is a full-time, entry-level position offering hands on training and the chance to grow into more advanced technical responsibilities.

Motormax specialise in the design and production of innovative vehicle safety and security products. Their products range from cameras and digital video recorders through to reverse parking solutions and their customers range from individuals and small businesses through to extensive fleet work.

You'll have an interest or background in the vehicle sector, whether through auto installs, mechanical work, or a personal hobby involving vehicles and components would be a real advantage. You'll begin with the fundamentals, such as flashing software, before progressing into R&D, client support, and physical installations on exciting new projects.

As Trainee Technical Support you will need to have/be:

• Exemplary customer service standards
• Good knowledge of MS office
• Excellent communication skills
• Strong attention to detail
• Strive to achieve high standards and take pride in any work undertaken
• Excellent organisation and time management skills with an ability to meet deadlines
• Ability to work co-operatively and collaboratively with all levels of employees, management and external agencies
• Ability to act and operate independently

Details:

• Salary : Minimum Wage
• Working Hours : Full time, Monday - Friday, 9.00am - 5.00pm
• Location : Shenstone, Lichfield
• Duration : Permanent

You'll work towards carrying out the following duties:

• To assist in projects ensuring timelines and deliverables
• Technical liaison between factories and customers
• Design spec for project work
• To assist in all R & D involved in any new projects
• To provide written briefs
• Make site visits to monitor projects as required
• To assist with prototype and new product installation on a mix of vehicles including cars, vans, HGV, Plant, Bus and Coach
• To design spec sheets and instructions, including capturing images, recording technical information and specification to design customer installation and user guides
• To provide both in-house and external technical training as required
• To complete customer hand over with driver instructions
• To provide technical support internally and to external customers, supporting the installation of our products
• To evaluate and improve our customer support from inbound calls and customer feedback
• To manage vehicle and product application guides including any amendments with new vehicle releases
• To be included in the companies RMA process including testing and logging of parts.

Benefits of working as Trainee Technical Support:

• 23 days plus bank holidays
• Free onsite parking
• Pension scheme