89 Concierge jobs in the United Kingdom

Company Description

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

Scope Of Position

Your role will be responsible for welcoming all guests within the spa and wellness department at the Raffles London OWO.

The Spa Concierge welcomes all spa guests and members who enter the spa and fitness area as well

as primarily support in the successful booking of spa treatments. They are responsible for providing customised, personal attention, anticipating the guests' and members' needs, and escorting them to

the appropriate areas throughout the spa. Appropriate and warm guest communication and

engagement is essential to the success of this role. The reception role supports the overall

communication for a smooth guest experience.

You will work in close contact with all other hotel departments to ensure a smooth and consistent service, surpassing the guests' expectations.

Responsibilities

Operation

• Be a host to the guests and members of the spa. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities. This role is also expected to be flexible to support other spa and fitness staff when needed.
• Receive and respond to all guest and member concerns, comments or complaints with discretion and urgency.
• Encourage rebooking for spa guests and correct any wrong bookings with care and urgency.
• Knowledgeable about all aspects of treatments, spa therapy, and the facility. Provide information and literature about the spa in person and over the telephone.
• Handle all transactions and maintain the daily balance with efficiency and accuracy.
• Schedule treatment bookings and ensure smooth operation of the reception.
• Ensure ambience levels, such as lighting and music are correctly set and maintained and all FOH areas are clean and organised.
• Maintain confidentiality for all spa guests and members and employees.

Report any security concerns to the hotel management relating to guest safety

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications

Qualifications, Skills & Experience

Essential

• Passion for wellness and previous experance working in luxury spa's.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable

Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world's best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that's a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor's extensive brand portfolio.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.

ABOUT GUILDHOUSE SCHOOL

Guildhouse School, located in the heart of Bloomsbury in central London, is a boarding school for ages 15+ that provides an immersive international environment for ideas and creativity, where students are empowered to make a positive impact on our world. The school offers an outstanding international pre-university educational experience, with small class sizes, to students from all over the world. Housed in three beautiful grade two listed buildings, the school is the first high school in Europe to have a Bloomberg Business Lab. Students at Guildhouse School are studying for A levels and University Foundation Programmes and preparing for admission to universities across the UK and abroad. We pride ourselves on our approach to high quality and personalised teaching and learning experiences, with small class sizes and an informal atmosphere ensuring that students are treated as individuals and build great relationships with staff. Our ethos and culture for students is 'Work Hard, Aim High & Be Kind'.

JOB OVERVIEW

Guildhouse School seeks a Boarding Concierge to work in its principal boarding facility ("Premier House") in central London overnight. Premier House has about 120 international students, typically aged 15-19, accommodated in a large building near Bloomsbury Square. The great majority have English as an additional language; some speak English fluently, others less so.

The Boarding Concierge will work within the team of about 10 boarding staff assisting with the personal, moral, spiritual and intellectual development of each student in Premier House. They must model the high personal and academic standards of responsible adults that students respect and have the personality to contribute to a secure, stable and caring environment. They should be capable of working through the night, ensuring that students are cared for in case of emergencies and that the building is secure. They will be responsible for holding the duty phone overnight and dealing with after hours enquiries, arrivals, departures, deliveries and collections.

The post of Boarding Concierge at Guildhouse School is unlike posts in other schools. Our students are older, and that brings both managerial challenges and professional opportunities. All boarding staff have a responsibility for student welfare and behaviour. They also look after the fabric of the building, making sure it is well cared for and maintained.

Successful members of the boarding team come from a range of backgrounds and employment sectors. Education and social care are likely backgrounds. Equally, successful candidates might demonstrate suitable interest and experience through volunteer work with young people or the more vulnerable.

The working pattern of 37.5 hours per week consists of four shifts, Friday night (9.30pm-7.30am,) Saturday night (10pm-7.30am,) Sunday night (10pm-7am,) and Monday night (10pm-7am.) The majority of shifts are required to be done over the weekend when students have extended curfews and a greater level of staffing is required.

PERSON SPECIFICATION

The boarding house, Premier House, is unusual in its layout. It consists of 7 floors of student accommodation and has 3 or 4 student flats on each floor, each able to accommodate 4 to 8 students. On the ground floor is the house entrance and in the lower ground floor is common room space. A key requirement is that the Boarding Concierge has the confidence to spend time with students, making sure that students are behaving well, providing light-touch, friendly supervision alongside their other responsibilities. This helps ensure that students go to bed on time, get enough rest and that they are then ready for school in the mornings.

The characteristics we seek are:

1. Good educational background and suitably qualified to work with young people.

2. A positive communicator.

3. A fluent speaker of English with strong written skills.

4. Energy and enthusiasm.

5. Flexibility to work as part of a team.

6. A calm and pragmatic approach to life.

7. Confidence and resilience when dealing with teenagers.

8. Charisma and maturity, able to establish friendly relationships with students whilst recognising that friendship would be inappropriate.

9. A good level of proficiency with Microsoft Office

10. Enthusiasm to participate in the wider life of Guildhouse School.

BENEFITS

Cycle to work Scheme

Tech Scheme

Car Scheme

Free flu vaccine through Healthshield

Free eye tests

Financial wellbeing support via WageStream

Employee Assistance Programme

Group income protection

GP24: GP Access for all

Health Cash Plan

Death in Service

Long service awards

Employee referral scheme

Enhanced Maternity and Paternity pay

ABOUT CATS GLOBAL SCHOOLS (CGS)

CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers. With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada, and China.

Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities.

We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.

OUR COMMITMENT TO INCLUSION AND DIVERSITY

We are committed to diversity, inclusion and belonging. Building on our core values Pioneering, Persevering, People We pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools and employer of choice for all.

SAFEGUARDING

CGS is dedicated to safeguarding and promoting the welfare and well-being of children and young people. As such, appointment is subject to the satisfactory completion of safer recruitment employment checks in line with KCSIE guidelines. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained. Shortlisted candidates will be subject to online checks which may include social media.

IMPORTNAT:-

THIS ROLE IS ONLY FOR MANDERIN SPEAKER

We are hiring for a position at Vauxhall a 5-star residential development.

Applicants are strongly encouraged to research the development and POD Management before applying.

This role requires exceptional customer service experience and the ability to deliver at the highest standards.

JOB DESCRIPTION

Job Title: Concierge

Line Manager: Duty Manager/Resident Manager

KEY RESPONSBILITIES:

The Concierge will have principal responsibility for the front of house customer service routines

associated with the development/s, ensuring the highest quality of service is provided, commensurate

with the requirements of any management contract, lease/s, service level of agreement or otherwise.

Front of House

Act as an ambassador of the POD brand, recognising the importance of exceling at customer service

both externally and internally.

• Always interact in an enthused and empathetic manner
• Answer the phone politely, identifying yourself and the POD brand.
• Answer emails and any other medium of correspondence politely, identifying yourself and the POD brand.
• Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider POD team as appropriate.
• Be empathetic in relation to our customers' requests, queries, or concerns.
• Request further inhouse training or learning if you deem it is required.

PERSONAL SPECIFICATION:

At POD, we are responsive, dynamic and we take pride in what we do, we are meticulous in our approach, so that customers experience great service.

At POD we are committed to:

The POD Values

You should always display the key POD values:

• Meticulous- preparation, process, detail, diligent, methodical, specific
• Dedicated - commitment, belief, passion, self-discipline, enthusiasm
• Smart - innovative, resourceful, original, creative, effective
• Supportive - collaborative, honest, communicative, flexible, team-player

Job Types: Full-time, Permanent

Pay: £33,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Health & wellbeing programme
• Life insurance

Application question(s):

• Out of our company values, which two do you feel represent you the most:

1) Dedicated, 2) Smart, 3) Supportive, or 4) Meticulous?

Experience:

• Hospitality: 3 years (preferred)

Language:

• Mandarin (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

• Oversee the daily operations of the concierge desk, ensuring efficient and high-quality service delivery.
• Lead, train, and motivate a team of concierges, setting performance standards and conducting regular reviews.
• Anticipate and respond to guest requests, inquiries, and needs with professionalism and discretion.
• Provide expert recommendations for dining, entertainment, local attractions, and transportation.
• Arrange reservations, bookings, and transportation for guests, ensuring accuracy and attention to detail.
• Develop and maintain strong relationships with local vendors, restaurants, event organizers, and tour operators.
• Handle guest complaints and issues promptly and effectively, escalating when necessary.
• Create and manage personalized itineraries for VIP guests and special occasions.
• Stay up-to-date with local events, trends, and new establishments to provide current recommendations.
• Ensure the concierge desk is well-organized, presentable, and equipped with necessary information and resources.
• Collaborate closely with Front Desk, Housekeeping, and Food & Beverage departments to ensure guest satisfaction.
• Contribute to the overall guest experience strategy of the hotel, driving service innovation.
• Manage the concierge budget and inventory of supplies.

• Significant experience in a luxury hotel concierge role, with at least 3 years in a supervisory or leadership position.
• Extensive knowledge of Portsmouth and surrounding Hampshire areas, including attractions, dining, and cultural events.
• Exceptional customer service and interpersonal skills, with a warm and engaging demeanour.
• Excellent communication and problem-solving abilities.
• Proficiency in using concierge management software and hotel reservation systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Impeccable grooming and presentation.
• Fluency in English is essential; additional languages are a significant advantage.
• Strong leadership and team management capabilities.
• A proactive and resourceful approach to fulfilling guest requests.
• Must be physically fit and able to stand for extended periods.