89 Concierge jobs in the United Kingdom
Concierge
Posted 1 day ago
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Job Description
**A WORLD OF REWARDS**
+ **Hourly Rate of £13.89**
+ **Smart uniform provided** andlaundered
+ **Free,** **healthy** **and high quality** **meals** when on duty
+ **Grow your Career**
+ **Personal Development** programmes designed to support you at every step of your career
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
+ **Team Member Referral Program**
+ **Discounted dental and health cover**
+ **High street discounts:** with Perks at Work
+ **Discounted car park**
+ **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days)
+ **Modern and inclusive** Team **Member's** areas
**A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.**
+ **You will** join the Concierge team, working directly in the hotel lobby.
+ **You enjoy** having and showcasing a perfect knowledge of the local area. You will give the warmest welcome to our guests and will help them with recommendations, directions and reservations on transport, attractions and restaurants.
+ **Are you** a friendly and passionate hotelier, with a knack for making instant connections, recommendations and building lasting relationships?
**Then this is the job for you!**
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Concierge_
**Location:** _null_
**Requisition ID:** _HOT0C1B7_
**EOE/AA/Disabled/Veterans**
Spa Concierge
Posted today
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Job Description
Company Description
Come and join us in bringing the Raffles experience to London
The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses.
This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description
Scope Of Position
Your role will be responsible for welcoming all guests within the spa and wellness department at the Raffles London OWO.
The Spa Concierge welcomes all spa guests and members who enter the spa and fitness area as well
as primarily support in the successful booking of spa treatments. They are responsible for providing customised, personal attention, anticipating the guests' and members' needs, and escorting them to
the appropriate areas throughout the spa. Appropriate and warm guest communication and
engagement is essential to the success of this role. The reception role supports the overall
communication for a smooth guest experience.
You will work in close contact with all other hotel departments to ensure a smooth and consistent service, surpassing the guests' expectations.
Responsibilities
Operation
- Be a host to the guests and members of the spa. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities. This role is also expected to be flexible to support other spa and fitness staff when needed.
- Receive and respond to all guest and member concerns, comments or complaints with discretion and urgency.
- Encourage rebooking for spa guests and correct any wrong bookings with care and urgency.
- Knowledgeable about all aspects of treatments, spa therapy, and the facility. Provide information and literature about the spa in person and over the telephone.
- Handle all transactions and maintain the daily balance with efficiency and accuracy.
- Schedule treatment bookings and ensure smooth operation of the reception.
- Ensure ambience levels, such as lighting and music are correctly set and maintained and all FOH areas are clean and organised.
- Maintain confidentiality for all spa guests and members and employees.
Report any security concerns to the hotel management relating to guest safety
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
Qualifications, Skills & Experience
Essential
- Passion for wellness and previous experance working in luxury spa's.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable
Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Additional Information
Why join our Raffles team?
Not only will you be joining one of the world's best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that's a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor's extensive brand portfolio.
What are the Raffles Values?
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
Boarding Concierge
Posted today
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ABOUT GUILDHOUSE SCHOOL
Guildhouse School, located in the heart of Bloomsbury in central London, is a boarding school for ages 15+ that provides an immersive international environment for ideas and creativity, where students are empowered to make a positive impact on our world. The school offers an outstanding international pre-university educational experience, with small class sizes, to students from all over the world. Housed in three beautiful grade two listed buildings, the school is the first high school in Europe to have a Bloomberg Business Lab. Students at Guildhouse School are studying for A levels and University Foundation Programmes and preparing for admission to universities across the UK and abroad. We pride ourselves on our approach to high quality and personalised teaching and learning experiences, with small class sizes and an informal atmosphere ensuring that students are treated as individuals and build great relationships with staff. Our ethos and culture for students is 'Work Hard, Aim High & Be Kind'.
JOB OVERVIEW
Guildhouse School seeks a Boarding Concierge to work in its principal boarding facility ("Premier House") in central London overnight. Premier House has about 120 international students, typically aged 15-19, accommodated in a large building near Bloomsbury Square. The great majority have English as an additional language; some speak English fluently, others less so.
The Boarding Concierge will work within the team of about 10 boarding staff assisting with the personal, moral, spiritual and intellectual development of each student in Premier House. They must model the high personal and academic standards of responsible adults that students respect and have the personality to contribute to a secure, stable and caring environment. They should be capable of working through the night, ensuring that students are cared for in case of emergencies and that the building is secure. They will be responsible for holding the duty phone overnight and dealing with after hours enquiries, arrivals, departures, deliveries and collections.
The post of Boarding Concierge at Guildhouse School is unlike posts in other schools. Our students are older, and that brings both managerial challenges and professional opportunities. All boarding staff have a responsibility for student welfare and behaviour. They also look after the fabric of the building, making sure it is well cared for and maintained.
Successful members of the boarding team come from a range of backgrounds and employment sectors. Education and social care are likely backgrounds. Equally, successful candidates might demonstrate suitable interest and experience through volunteer work with young people or the more vulnerable.
The working pattern of 37.5 hours per week consists of four shifts, Friday night (9.30pm-7.30am,) Saturday night (10pm-7.30am,) Sunday night (10pm-7am,) and Monday night (10pm-7am.) The majority of shifts are required to be done over the weekend when students have extended curfews and a greater level of staffing is required.
PERSON SPECIFICATION
The boarding house, Premier House, is unusual in its layout. It consists of 7 floors of student accommodation and has 3 or 4 student flats on each floor, each able to accommodate 4 to 8 students. On the ground floor is the house entrance and in the lower ground floor is common room space. A key requirement is that the Boarding Concierge has the confidence to spend time with students, making sure that students are behaving well, providing light-touch, friendly supervision alongside their other responsibilities. This helps ensure that students go to bed on time, get enough rest and that they are then ready for school in the mornings.
The characteristics we seek are:
1. Good educational background and suitably qualified to work with young people.
2. A positive communicator.
3. A fluent speaker of English with strong written skills.
4. Energy and enthusiasm.
5. Flexibility to work as part of a team.
6. A calm and pragmatic approach to life.
7. Confidence and resilience when dealing with teenagers.
8. Charisma and maturity, able to establish friendly relationships with students whilst recognising that friendship would be inappropriate.
9. A good level of proficiency with Microsoft Office
10. Enthusiasm to participate in the wider life of Guildhouse School.
BENEFITS
Cycle to work Scheme
Tech Scheme
Car Scheme
Free flu vaccine through Healthshield
Free eye tests
Financial wellbeing support via WageStream
Employee Assistance Programme
Group income protection
GP24: GP Access for all
Health Cash Plan
Death in Service
Long service awards
Employee referral scheme
Enhanced Maternity and Paternity pay
ABOUT CATS GLOBAL SCHOOLS (CGS)
CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers. With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada, and China.
Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities.
We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.
OUR COMMITMENT TO INCLUSION AND DIVERSITY
We are committed to diversity, inclusion and belonging. Building on our core values Pioneering, Persevering, People We pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools and employer of choice for all.
SAFEGUARDING
CGS is dedicated to safeguarding and promoting the welfare and well-being of children and young people. As such, appointment is subject to the satisfactory completion of safer recruitment employment checks in line with KCSIE guidelines. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained. Shortlisted candidates will be subject to online checks which may include social media.
Day Concierge
Posted today
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IMPORTNAT:-
THIS ROLE IS ONLY FOR MANDERIN SPEAKER
We are hiring for a position at Vauxhall a 5-star residential development.
Applicants are strongly encouraged to research the development and POD Management before applying.
This role requires exceptional customer service experience and the ability to deliver at the highest standards.
JOB DESCRIPTION
Job Title: Concierge
Line Manager: Duty Manager/Resident Manager
KEY RESPONSBILITIES:
The Concierge will have principal responsibility for the front of house customer service routines
associated with the development/s, ensuring the highest quality of service is provided, commensurate
with the requirements of any management contract, lease/s, service level of agreement or otherwise.
Front of House
Act as an ambassador of the POD brand, recognising the importance of exceling at customer service
both externally and internally.
- Always interact in an enthused and empathetic manner
- Answer the phone politely, identifying yourself and the POD brand.
- Answer emails and any other medium of correspondence politely, identifying yourself and the POD brand.
- Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider POD team as appropriate.
- Be empathetic in relation to our customers' requests, queries, or concerns.
- Request further inhouse training or learning if you deem it is required.
PERSONAL SPECIFICATION:
At POD, we are responsive, dynamic and we take pride in what we do, we are meticulous in our approach, so that customers experience great service.
At POD we are committed to:
The POD Values
You should always display the key POD values:
- Meticulous- preparation, process, detail, diligent, methodical, specific
- Dedicated - commitment, belief, passion, self-discipline, enthusiasm
- Smart - innovative, resourceful, original, creative, effective
- Supportive - collaborative, honest, communicative, flexible, team-player
Job Types: Full-time, Permanent
Pay: £33,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- Life insurance
Application question(s):
- Out of our company values, which two do you feel represent you the most:
1) Dedicated, 2) Smart, 3) Supportive, or 4) Meticulous?
Experience:
- Hospitality: 3 years (preferred)
Language:
- Mandarin (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Personal Concierge
Posted 2 days ago
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Job Description
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Personal Concierge
**What does a successful Personal Concierge do?**
As a Personal Concierge at Fiserv, you will foster strong customer relationships and enhance their experience with our merchant services, specifically our Clover solutions. You will be integral in ensuring customers receive exceptional service, from onboarding to managing ongoing needs, driving the adoption of our products, and contributing to the overall growth and retention of our client base. A successful Personal Concierge thrives in a supportive and dynamic environment, demonstrating dedication and enthusiasm for helping clients succeed.
**What you will do:**
+ Welcome new customers through outbound calls and emails, guiding them through the setup of hardware and software and registering for self-service portals.
+ Maintain regular contact with customers via calls and emails to strengthen relationships and identify opportunities to upsell solutions based on their business needs.
+ Handle incoming calls, emails, and web chats efficiently, ensuring timely resolution of queries or issues within 4 hours, even during peak times that may include early or late starts and weekend working.
+ Proactively address negative experiences using attrition behavior data to retain customers and manage any closure requests innovatively.
+ Collect on unpaid bills through outbound calls, emails, and other methods, and handle inbound debt discussions and repayments.
+ Collaborate closely with teams including sales, product management, risk, and compliance to provide seamless support and address service-related challenges effectively.
**What you will need to have:**
+ Excellent communication skills, both verbal and written.
+ Customer-centric approach with a strong understanding of the merchant services landscape, particularly Clover solutions.
+ Ability to manage multiple tasks and prioritize customer needs effectively.
+ Proficiency in using CRM software and self-service portals.
+ Problem-solving skills and flexibility to handle varied working hours as required.
**What would be great to have:**
+ Background in customer service or account management in the fintech or payments industry.
+ Experience in using data and analytics to drive customer retention and satisfaction.
+ Understanding of sales processes and ability to identify upsell opportunities.
+ Strong collaborative skills to work with cross-functional teams.
+ Knowledge of risk and compliance related to merchant services.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Concierge/Driver
Posted 12 days ago
Job Viewed
Job Description
**A WORLD OF REWARDS**
+ **Hourly Rate** **of £12.27**
+ **Smart uniform provided**
+ **Free** **and healthy** **meals** when on duty
+ **Grow your Career!**
+ **Personal Development** programmes designed to support you at every step of your career
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( )
+ **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
+ **Team Member Referral Program**
+ **High street discounts:** with Perks at Work
+ **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days)
+ **Discounted dental and health cover**
+ **Modern and inclusive** **Team Member's areas**
**Please note that c** **andidates must be over 25 years of age and hold a valid driving licence for at least 3 years.**
**What will I be doing?**
You will provide a transportation service to Guest and visitors as requested, where safety, cleanliness, and superior customer service are always included.
+ Welcome Guests on arrival and assist with their luggage
+ Maintain frequent contact with regular Guests and visitors
+ Park Guests' cars on the hotel premises overseeing valet operations
+ Provide a driving service to Guests, as required
+ Maintain clean and safety hotel vehicles
+ Stay current on all hotel services as well as VIP requirements and special events
+ Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity
+ Project a professional manner with an emphasis on hospitality and guest service
+ Ensure all parking transactions are accurate, banks are balanced, deposits are correct and secured and discrepancies reported.
+ Monitor and maintain all parking equipment and report needed repairs.
+ Perform Valet Parking Attendant duties, as needed **.**
**What are we looking for?**
+ Previous experience working as a driver/Valet, preferably in the hotel, leisure or retail sector
+ Impeccable personal presentation with good communication skills
+ Calm, courteous and discreet
+ Possession of a clean driving license/record
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Transportation_
**Title:** _Concierge/Driver_
**Location:** _null_
**Requisition ID:** _HOT0BZL2_
**EOE/AA/Disabled/Veterans**
Concierge / Driver
Posted 12 days ago
Job Viewed
Job Description
**A WORLD OF REWARDS**
**A manual driving licence is essential for this position. For insurance purposes you must have 2 years of driving experience and be over 25 years of age. You do not need to have your own car.**
· **Hourly Rate** of £12.27
· **Free and healthy** **meals** when on duty
· **Grow your Career** !
· **Personal Development** programmes designed to support you at every step of your career
· **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
· **Team Member Referral Program**
· **High street discounts:** with Perks at Work
· **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days)
· **Discounted dental and health cover**
·· **Subsidised Taxi** Scheme
· **Guest Experience Day** after successfully passing probation
· **Modern and inclusive** Team Member's areas
**You will join** **the Concierge team, working directly in the hotel lobby.**
**You enjoy** **having and showcasing a perfect knowledge of the local area. You will give the warmest welcome to our guests and will help them with recommendations, directions and reservations on transport, attractions and restaurants.**
**Are you** **a friendly and passionate hotelier, with a knack for making instant connections, recommendations and building lasting relationships? Then this is the job for you!**
**EVERY JOB MAKES THE STAY.**
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Concierge / Driver_
**Location:** _null_
**Requisition ID:** _HOT0BYT4_
**EOE/AA/Disabled/Veterans**
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Receptionist / Concierge
Posted 24 days ago
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Job Description
Job ID
Posted
26-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Customer Service
Location(s)
Reading - England - United Kingdom of Great Britain and Northern Ireland
**Job Summary:**
The Experience Reception/Concierge acts as the heart of the workplace providing personalised services to team members and visitors alike, and administrative support to foster a sense of community.
Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.
The individual in this role acts as the first point of engagement with team members and visitors alike, creating a warm, supportive and service-oriented atmosphere that enhances the Experience.
They are responsible for providing employee/tenant-facing workplace services and front-of-house reception including but not limited to greeting visitors in a warm and welcoming manner, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.
**Essential Duties and Responsibilities:**
+ Welcomes tenants/employees and announces clients, applicants, and visitors.
+ Responsible for responding promptly with accurate and thorough information according to the specific requests from tenants, employees and visitors.
+ Conducts a variety of front-of-house activities including:
+ Guest registration through badging software
+ Guest accommodation with luggage/coats, etc.
+ Provides visitors with information to navigate the building including pointing out nearest amenities and fire exits
+ Issues visitor passes and validates parking
+ Answers telephone in friendly, professional manner
+ Maintains accurate records of service requests and status
+ Arranges guides as needed
+ Receives and directs incoming calls to appropriate personnel/tenants and voicemail.
+ Provides assistance services to tenants/employees and guests including but not limited to:
+ Arranges and confirms recreational, dining, and/or business activities
+ Makes transportation and travel arrangements
+ Office wayfinding
+ Meal and activity reservations
+ Guest and administrative support
+ Shipping
+ Coordinate car detailing and on-site car refuelling
+ Laundry and dry-cleaning services
+ Gift and package orders
+ Other services as needed.
+ Continually maintains neat appearance of reception/lobby area, conference rooms café and other common areas.
+ May perform visitor volume tracking and reporting, reception services, visitor refreshments, storytelling and campus tours.
+ Serves as point-of-contact and/or extension of the facilities team as representative of the Experience team.
+ Requests building and housekeeping services as needed.
+ Periodically inspects common area equipment to ensure good operating condition.
+ Arranges equipment service as needed. Determine standard supplies and information to be maintained at the front desk. May assist with temporary signage.
+ Performs general administrative duties associated with distributing packages and mail as required.
+ Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries.
+ Supports with meeting and events tasks as assigned.
+ May assist with scheduling, stocking and coordinating setup conference/meetings rooms, arranging for meeting equipment (i.e. projectors, video/web conferencing), ensuring equipment is in good operating condition for events, coordinating catering, securing approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.
+ Follows security and emergency procedures as defined for the property.
+ May order and stock office supplies and other common use items for the location or common areas, such as café supplies, equipment toner, printer paper, freight and shipping supplies etc.
+ Maintains a file of services including transportation sources, accommodations, and referral contacts.
+ May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.
+ May provide reporting and insight to clients and property teams to improve product and service delivery.
+ May contribute site specific content for Host Digital.
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Head Concierge
Posted 1 day ago
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Job Description
Head Concierge
Posted 3 days ago
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Job Description
Key Responsibilities:
- Oversee the daily operations of the concierge desk, ensuring efficient and high-quality service delivery.
- Lead, train, and motivate a team of concierges, setting performance standards and conducting regular reviews.
- Anticipate and respond to guest requests, inquiries, and needs with professionalism and discretion.
- Provide expert recommendations for dining, entertainment, local attractions, and transportation.
- Arrange reservations, bookings, and transportation for guests, ensuring accuracy and attention to detail.
- Develop and maintain strong relationships with local vendors, restaurants, event organizers, and tour operators.
- Handle guest complaints and issues promptly and effectively, escalating when necessary.
- Create and manage personalized itineraries for VIP guests and special occasions.
- Stay up-to-date with local events, trends, and new establishments to provide current recommendations.
- Ensure the concierge desk is well-organized, presentable, and equipped with necessary information and resources.
- Collaborate closely with Front Desk, Housekeeping, and Food & Beverage departments to ensure guest satisfaction.
- Contribute to the overall guest experience strategy of the hotel, driving service innovation.
- Manage the concierge budget and inventory of supplies.
- Significant experience in a luxury hotel concierge role, with at least 3 years in a supervisory or leadership position.
- Extensive knowledge of Portsmouth and surrounding Hampshire areas, including attractions, dining, and cultural events.
- Exceptional customer service and interpersonal skills, with a warm and engaging demeanour.
- Excellent communication and problem-solving abilities.
- Proficiency in using concierge management software and hotel reservation systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Impeccable grooming and presentation.
- Fluency in English is essential; additional languages are a significant advantage.
- Strong leadership and team management capabilities.
- A proactive and resourceful approach to fulfilling guest requests.
- Must be physically fit and able to stand for extended periods.
Explore numerous concierge job opportunities. Concierge roles involve providing personalized services to clients or guests, managing requests, and ensuring satisfaction. These positions exist across various sectors, including