45,622 Concierge jobs in the United Kingdom

Description

Our Prestige Residential Property Management clients are seeking a Concierge for residential apartments in London, E14. We are looking for a self-motivated and personable individual who believes in delivering first-class customer service in all situations. The Concierge is a solution-based, positive, proactive and forward-thinking individual with excellent interpersonal skills and a professional approach to all aspects of our business.

Your Key Responsibilities will include:

By overseeing security, key & parcel management, health and safety, general maintenance, and addressing day-to-day issues, you play a crucial role in maintaining a safe and secure environment. Your regular and effective communication with colleagues and the block manager ensures that residents always receive optimum levels of customer service and security, giving them the reassurance and confidence they need. The 12-hour shifts are from 8 am to 8 pm, with a one-hour break, and follow a four-on, four-off shift pattern.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
li>NVQ level qualification or relevant experience
• SIA Badge and previous experience essential
• Health & Safety awareness is essential
• Intermediate user –Microsoft Office, Word, Excel, Outlook, Social Media:

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

< i>Proven ability to meet & greet residents and visitors, ensuring the highest level of customer care.
• Able to ensure that all residents are adequately greeted and that any message, mail, correspondence, parcels, deliveries or dry cleaning is passed to them promptly.
• Experience in providing utmost discretion and diplomacy when dealing with residents, visitors and all management matters.
• Proven experience in working closely with management and subordinates, ensuring correct reporting of any security or health & safety issues and relevant preventative measures.
• Experience in effectively dealing with complaints, taking the correct action, and remaining courteous.
• Able to keep logs of communal maintenance work, manage onsite contractors, report and monitor works to be carried out.
• Experience in issuing keys and parcels whilst maintaining accurate administrative records, e.g. visitor's sign-in book, contractors' sign-in, key logs, etc.
• Ability to effectively ensure the security of residents and the building, including active monitoring of CCTV cameras, hourly foot patrols of the premises, tracking of site visitors, and enforcement of safety procedures to safeguard residents.
• Working knowledge of all equipment used and workers on the grounds, ensuring weekly H & S checks are undertaken on schedule.
• An excellent understanding of estate and concierge policies, procedures, compliance, and statutory guidelines is paramount.
• Ability to work effectively in a team and provide clear, concise handovers to colleagues, highlighting both past and upcoming events.
• Willing to be flexible where necessary to meet requirements.
• Able to attend training sessions or meetings as required by management.
• Willing to assist management with other reasonable duties as requested.

Essential Compliance Requirements

• Enhanced DBS check Summary - Essential
• Confident communicator with excellent communication and interpersonal skills
• Health & Safety awareness is essential
• Good team player with the ability to multitask and work to deadlines
• Excellent work ethic – punctual, hardworking and reliable
< i>A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.  

Description

Our Prestige Residential Property Management clients are seeking a Concierge for residential apartments in London, E14. We are looking for a self-motivated and personable individual who believes in delivering first-class customer service in all situations. The Concierge is a solution-based, positive, proactive and forward-thinking individual with excellent interpersonal skills and a professional approach to all aspects of our business.

Your Key Responsibilities will include:

By overseeing security, key & parcel management, health and safety, general maintenance, and addressing day-to-day issues, you play a crucial role in maintaining a safe and secure environment. Your regular and effective communication with colleagues and the block manager ensures that residents always receive optimum levels of customer service and security, giving them the reassurance and confidence they need. The 12-hour shifts are from 8 am to 8 pm, with a one-hour break, and follow a four-on, four-off shift pattern.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
li>NVQ level qualification or relevant experience
• SIA Badge and previous experience essential
• Health & Safety awareness is essential
• Intermediate user –Microsoft Office, Word, Excel, Outlook, Social Media:

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

< i>Proven ability to meet & greet residents and visitors, ensuring the highest level of customer care.
• Able to ensure that all residents are adequately greeted and that any message, mail, correspondence, parcels, deliveries or dry cleaning is passed to them promptly.
• Experience in providing utmost discretion and diplomacy when dealing with residents, visitors and all management matters.
• Proven experience in working closely with management and subordinates, ensuring correct reporting of any security or health & safety issues and relevant preventative measures.
• Experience in effectively dealing with complaints, taking the correct action, and remaining courteous.
• Able to keep logs of communal maintenance work, manage onsite contractors, report and monitor works to be carried out.
• Experience in issuing keys and parcels whilst maintaining accurate administrative records, e.g. visitor's sign-in book, contractors' sign-in, key logs, etc.
• Ability to effectively ensure the security of residents and the building, including active monitoring of CCTV cameras, hourly foot patrols of the premises, tracking of site visitors, and enforcement of safety procedures to safeguard residents.
• Working knowledge of all equipment used and workers on the grounds, ensuring weekly H & S checks are undertaken on schedule.
• An excellent understanding of estate and concierge policies, procedures, compliance, and statutory guidelines is paramount.
• Ability to work effectively in a team and provide clear, concise handovers to colleagues, highlighting both past and upcoming events.
• Willing to be flexible where necessary to meet requirements.
• Able to attend training sessions or meetings as required by management.
• Willing to assist management with other reasonable duties as requested.

Essential Compliance Requirements

• Enhanced DBS check Summary - Essential
• Confident communicator with excellent communication and interpersonal skills
• Health & Safety awareness is essential
• Good team player with the ability to multitask and work to deadlines
• Excellent work ethic – punctual, hardworking and reliable
< i>A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.  

Concierge

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Concierge

Care Home: The Belmont

Hours per week: 40

Salary: 12.21 an hour

About the role:

We are looking for an engaging, confident and motivated Concierge to deliver professional and courteous reception service to all visitors to the home. Our concierges ensure that every visitor to the home receive an outstanding experience, greeting them courteously and professionally. Where required, you will provide support to the administrator and management team, supporting effective and confidential record keeping in the home.

Benefits of working with Sanders Senior Living:

• 28 days Paid Holiday
• Pension Scheme
• Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
• Employee Assistance Scheme that is also available to immediate family members
• Comprehensive induction and ongoing training
• Free DBS Check and uniform
• Funding and support towards obtaining NVQ Level 1 and 2 in Health and Social Care
• Opportunities to progress your career within the company
• Free, on-site parking
• Employee of the Month awards

About you:

We are looking for a Concierge with strong communication skills. You will have previous experience as a receptionist, and a proficient knowledge of IT. Our concierges play a pivotal role in maintaining a positive reputation of the home in the local community so you will be driven to meeting and delivering a high-standard of service.

About Sanders Senior Living:

Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference.

Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.

Night Concierge

7pm to 7am 4 on 4 off

Wembley HA9

£30k

New vacancy available at a high end residential development in Wembley for a polished Night Concierge to work on the main reception desk and take responsibility for the nightly operations of the property in terms of front of house customer service, security, health and safety, cleanliness and maintenance.  Routine duties will be to provide a professional and welcoming front of house reception facility for residents and visitors, key management, parcel and mail management, dealing with visiting contractors ensuring they have a right to be there, dealing with phones, queries, security and health and safety and generally supporting the managing agent in ensuring the property is run well.  Candidates must be exceptionally well presented, have excellent English communication skills, excellent organisational skills, good initiative and self-motivation, customer service skills and a strong proven track record.  Holder of First Aid, SIA, Pool Responder certifications preferred.

• Welcomes tenants/employees and announces clients, applicants, and visitors.
• Responsible for responding promptly with accurate and thorough information according to the specific requests from tenants, employees and visitors.
• Conducts a variety of front-of-house activities including:
• Guest registration through badging software
• Guest accommodation with luggage/coats, etc.
• Provides visitors with information to navigate the building including pointing out nearest amenities and fire exits
• Issues visitor passes and validates parking
• Answers telephone in friendly, professional manner
• Maintains accurate records of service requests and status
• Arranges guides as needed
• Receives and directs incoming calls to appropriate personnel/tenants and voicemail.
• Provides assistance services to tenants/employees and guests including but not limited to:
• Arranges and confirms recreational, dining, and/or business activities
• Makes transportation and travel arrangements
• Office wayfinding
• Meal and activity reservations
• Guest and administrative support
• Shipping
• Coordinate car detailing and on-site car refuelling
• Laundry and dry-cleaning services
• Gift and package orders
• Other services as needed.
• Continually maintains neat appearance of reception/lobby area, conference rooms caf and other common areas.
• May perform visitor volume tracking and reporting, reception services, visitor refreshments, storytelling and campus tours.
• Serves as point-of-contact and/or extension of the facilities team as representative of the Experience team.
• Requests building and housekeeping services as needed.
• Periodically inspects common area equipment to ensure good operating condition.
• Arranges equipment service as needed. Determine standard supplies and information to be maintained at the front desk. May assist with temporary signage.
• Performs general administrative duties associated with distributing packages and mail as required.
• Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries.
• Supports with meeting and events tasks as assigned.
• May assist with scheduling, stocking and coordinating setup conference/meetings rooms, arranging for meeting equipment (i.e. projectors, video/web conferencing), ensuring equipment is in good operating condition for events, coordinating catering, securing approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.
• Follows security and emergency procedures as defined for the property.
• May order and stock office supplies and other common use items for the location or common areas, such as caf supplies, equipment toner, printer paper, freight and shipping supplies etc.
• Maintains a file of services including transportation sources, accommodations, and referral contacts.
• May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.
• May provide reporting and insight to clients and property teams to improve product and service delivery.
• May contribute site specific content for Host Digital.

Day Concierge

42 hours per week

Nine Elms, SW8

31,827 Per Annum DOE

Top notch experienced Day Concierge required for this prestigious new build residential development in Nine Elms. You will need superior customer service skills as you will be the main point of contact for all queries. In this role, your day-to-day duties will involve operation of the concierge desk with emphasis on the monitoring of on-site security. Duties will include building strong working relationships with residents, guests, external contractors and colleagues, conducting regular site inspections and helping to ensure the safety of all residents, guests and staff at the development. The Day Concierge must have significant experience gained within a similar high end environment, previous experience of delivering excellent customer service, excellent written and verbal communication skills, and a good understanding of Health and Safety processes.