1475 Customer Service jobs in Leeds

Have you recently finished your studies and looking to start a business where you can kickstart your career?

Do you currently work in hospitality or retail and looking to transition your customer service skills into an office based environment?

Would you like to join an organisation that will provide full training and an excellent progression plan?

Then please apply now!

Client Details

Have you recently finished your studies and looking to start a business where you can kickstart your career?

Do you currently work in hospitality or retail and looking to transition your customer service skills into an office based environment?

Would you like to join an organisation that will provide full training and an excellent progression plan?

Then please apply now!

Description

As a Customer Service Advisor you will be working within the remortgage department of the business handling incoming calls from clients assisting with a wide variety of queries regarding their existing transaction.

You will be confirming details chasing up documentation required for the file and supporting other members of the business to provide a seamless process.

The role will be working closely with banks and other third parties handling telephone calls coming in ensuring the highest level of experience at all times.

Profile

Ideally some customer service experience this could be from a range a backgrounds such as retail and hospitality

A confident telephone manner with excellent communication skills

The ability to work in a fast paced customer focused environment

Passionate about helping and supporting clients

An excellent team player

Job Offer

Salary of 23810+ reputable business within the Legal Sector+ no experience is required+ full training provided+ structured career path in place for all employees+ central Hull+ excellent benefits+ hybrid working+ superb offices and facilities+ no shift patterns or weekends+ excellent team and culture+ regular socials and incentives+ immediate interview available

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.

As a Customer Service Coordinator at FRG, you will play a pivotal role in maintaining our commitment to outstanding customer service. This dynamic position involves handling customer inquiries, quality-checking reports sent to clients, managing incoming calls, and collaborating with various departments to facilitate service onboarding across the business.

• Managing Customer Enquiries: Handling customer enquiries via phone, email, or in person, and providing accurate information.
• Resolving Complaints: Addressing and resolving customer complaints in a timely and professional manner.
• Order Processing: Managing and processing orders, forms, applications, and requests.
• Internal Coordination: Communicating and coordinating with internal departments to resolve customer issues.
• Record Keeping: Maintaining records of customer interactions, transactions, comments, and complaints.
• Feedback and Improvement: Providing feedback on the efficiency of the customer service process and identifying areas for improvement.
• Training Staff: Training and supporting customer service staff to ensure high standards of service.
• Policy Implementation: Developing and implementing customer service policies and procedures.
• Customer Satisfaction: Ensuring customer satisfaction by providing professional support and addressing their needs promptly.

• Training and development
• Paid holiday allowance of 5.6 weeks per year pro-rata
• ReferralScheme - 100 successful referral
• Uniform
• Healthcare package which includes access to EAP
• StatutoryPension Scheme

• Strong customer service skills with excellent communication and phone etiquette.
• Computer literacy and proficiency in basic software applications.
• Good organisational skills and effective time management.

The Customer Service Advisor will provide exceptional support to customers within the Automotive industry, ensuring queries are resolved promptly and professionally. This role requires excellent communication skills and the ability to handle multiple tasks effectively.

Client Details

This opportunity is with a medium-sized organisation known for its commitment to providing high-quality customer service within the Automotive industry. The company values efficiency and is dedicated to maintaining a supportive and innovative environment for its employees.

Description

• Answer incoming queries via phone and email.
• Answer incoming calls from Technicians.
• Liaise with the planning team to resolve customer queries.
• Resolve and investigate complaints that customers have raised.
• Liaise with Regional Managers for updates in relation to repairs and complaints.
• Providing quotes for customers.

Profile

A successful Customer Service Advisor should have:

• Previous experience in a customer service role on the phone is essential.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) software or similar tools.
• A solution-focused mindset with the ability to handle challenging situations calmly.
• Keen attention to detail and organisational skills.
• Flexibility to adapt to changing priorities and workloads.

Job Offer

• Flexible home and office working
• 25 day standard holiday allowance per annum
• Up to 10 days extra holiday per annum (Free of charge)
• Holiday buy scheme
• Free on-site parking
• Cycle to work scheme
• Gym-Flex, which provides discounted access to multiple different gyms.
• Life cover
• Self-funded private medical insurance
• Contributory pension scheme

Job Title: Customer Service Adviser

Location: Office based full time in Wakefield, West Yorkshire.

Target: IT literate candidates ideally with some previous Customer Service and/or Admin experience.

Salary: £25,500 Basic.

Working Hours: 40 Hours per week, working a 5-day working week, with a rolling 4 week rotating rota which will include early and late starts and a requirement to work every other weekend which forms part of the 4 week working rota.

The New Homes Group:

The New Homes Group as part of the Connells Group, has the enviable reputation of being the UK’S leading new homes specialist. Through our range of individual brands, we specialise in facilitating the sales of new homes working with housebuilders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move. We work with most of the UK’s top 20 housebuilders.

Our Helpline teams and Mortgage and Protection Advisers have considerable knowledge and experience of mortgage products that are particularly geared towards the new homes market, as well as having established relationships with key mortgage lenders. As part of our ongoing 2025/2026 expansion plans, we are now looking to appoint additional Customer Service Advisers, who will have the opportunity to earn an industry leading salary package, and an unrivalled opportunity for career development and promotion within The New Homes Group.

A genuine career opportunity in Financial Services:

We are now looking for additional Customer Service Advisers to join our Mortgage Helpline Teams.

The role offers full training, and we are looking for bright, hardworking and enthusiastic candidates to support our Mortgage Specialist teams. We will of course consider applications from experienced Customer Service Advisers, but also applications from individuals who are keen to begin a career in Financial Services and can demonstrate a strong desire to succeed.

The New Homes Group (TNHG) Mortgage Services:

TNHG Mortgage Services is the front line and first point of contact for our customers; needless to say, it is an important and integral part of our organisation. Our Customer Service Advisers are highly trained, work to high expectations and are responsible for delivering a fantastic first impression. It’s fair to say no two days are the same.

As a Customer Service Adviser, you will have excellent interpersonal skills and an ability to work effectively on your own as well as in the team environment. A proven track record in customer services or administration would be beneficial but is not essential as we are willing to train and invest in the right candidates who have a desire to succeed and would value the opportunity for a career in Financial Services that offers genuine opportunities to forge a long-term career in the Financial Services sector.

Required skills and Job Functions:

• Previous telephone, customer service experience preferred.
• Ideally have some experience of working within Financial Services, but not essential.
• Be detail conscious. Experience of working in an office based, administrative environment would be beneficial.
• Be motivated to meet and exceed personal targets and customer service standards.
• Have excellent inter-personal skills, with outstanding telephone manner and strong listening skills.
• Be a highly competent Microsoft Office user, including Excel, Word, and Outlook.
• Contacting customers using the wide range of tools available, I.E Text, what’s app, Facebook etc.
• Be comfortable in conversing with all types of customers, introducing the company and discussing the services offered.
• Arranging call-backs with our team of mortgage specialists to progress the customer to the next step in their house buying journey.

Benefits:

• Permanent Full Time employed role.
• Extensive induction coupled with ongoing training, support and development programme.
• 28 days paid holiday including Bank Holidays.
• Get your Birthday off each year. (Once Probation Completed)
• Unrivalled opportunities for progression, promotion, and personal development in an expanding business.
• Contributory workplace pension.
• Generous discounts on estate agency fees, mortgage fees, plus savings on surveying services.
• Generous Staff referral bonus scheme.
• Death in service cover.
• 24 Hour Well-being Employee Assistance Programme.
• Free Bluecrest prevention plus health screening.
• Free onsite parking.
• Access to discounts platform, Perks at Work.
• Access to self-funded Health Care plan.
• Discount on Nuffield Gym Membership.
• Discounts on estate agency, mortgage, conveyancing, and surveying services
• Salary Sacrifice Personal Car Leasing Scheme available.

(T&C's Apply) 

If this role sounds of interest please forward your CV by clicking Apply Now, or feel free to call Amelia Jenkins on (phone number removed) for a confidential chat.

Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks.

As well as a salary starting from 24,000 for a 35-hour week , we offer free parking, on-site gym, 'lunch on us' for your first four weeks, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days' paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes . We also provide hybrid working which gives you the best of both worlds.

You don't have to bring us banking or even customer service experience, but there are essential skills that we look for:

• Active listening : listen carefully, retain key details, and accurately understand our customers' concerns.
• Effective communication : clearly communicate information, ask the right questions, and ensure customers understand solutions.
• Customer-centric mindset : always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
• Empathy and support : understand the customer's perspective and tailor your approach accordingly to support.
• Resilience : remain calm when dealing with customer questions, competing priorities and a demanding workload.
• Accountability : resolve customer queries in-line with policy and guideline.
• Following Process : follow procedures or making appropriate escalations where necessary.
• Digital Fluency : have confidence and a good capability with technology.

We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and supported in our Academy where you'll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

Our application process consists of:

1. Online Contact Centre Skills Assessment
2. A telephone-based Recruiter Interview
3. Final face-to-face interview with the business and an online Values Based Assessment.

Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8amto 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team.

We operate a hybrid working environment, which means you will work at our office in Hamilton some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you'll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Have you recently finished your studies and looking to start a business where you can kickstart your career?

Do you currently work in hospitality or retail and looking to transition your customer service skills into an office based environment?

Would you like to join an organisation that will provide full training and an excellent progression plan?

Then please apply now!

Client Details

Have you recently finished your studies and looking to start a business where you can kickstart your career?

Do you currently work in hospitality or retail and looking to transition your customer service skills into an office based environment?

Would you like to join an organisation that will provide full training and an excellent progression plan?

Then please apply now!

Description

As a Customer Service Advisor you will be working within a busy remortgage department within the post completion team assisting clients at the end of their transaction.

You will be handling a range of queries over the telephone, email and letter from clients ensuring the highest level of service is provided at all times.

The role will also be working closely with banks and other third parties alongside other members of the business to provide a seamless remortgage process.

Profile

Previous customer service experience this could be from a range of backgrounds and the business will look at transferable skills

Excellent communication verbal and written

A confident telephone manner

Able to work in a fast paced customer focused environment

An excellent team player

Job Offer

Salary of 23810+ reputable business within the Legal Sector+ no experience required+ full training provided+ central location in Leeds+ hybrid working+ excellent benefits+ structured career path in place for all employees+ sponsorship of further education+ no shift patterns or weekends+ 9am-5.30pm hours+ excellent onsite facilities+ collaborative team and culture+ regular socials and incentives+ immediate interview

Michael Page have registered a new exciting Permanent Customer Service Advisor Position to work for a reputable and progressive legal firm in Leeds City Centre!

This would be an excellent opportunity for someone who is experienced within customer services looking for that next step in their career or for someone that is looking to join a business which will provide full training!

Immediate interview please apply now!

Client Details

Michael Page have registered a new exciting Permanent Customer Service Advisor Position to work for a reputable and progressive legal firm in Leeds City Centre!

This would be an excellent opportunity for someone who is experienced within customer services looking for that next step in their career or for someone that is looking to join a business which will provide full training!

Immediate interview please apply now!

Description

As a Customer Service Advisor you will be the first point of contact for other legal firms providing supporting and guidance on the conveyancing portal and services the business offers.

You will be mainly corresponding with clients over the telephone, email and letter will be dealing with a range of general queries working closely with other members of the business to provide a seamless process.

The role will be checking application processes to ensure accuracy and compliance procedures are being met and will be updating the online administration portal accordingly.

This will be a fast paced role ensuring the highest level of client care is provided at all times.

Profile

Previous customer service experience this could be from a range of backgrounds and the business will look at transferable skills

A confident telephone manner with excellent communication skills

Able to work in a fast paced customer focused environment

Passionate about helping and supporting customers

An excellent team player

Job Offer

Salary of 23810+ reputable business within the Legal Sector+ no experience required+ full training provided+ central location in Leeds+ hybrid working+ excellent benefits+ structured career path in place for all employees+ sponsorship of further education+ no shift patterns or weekends+ 9am-5.30pm hours+ excellent onsite facilities+ collaborative team and culture+ regular socials and incentives+ immediate interview

The Business & Opportunity:

If you’re looking for a stable customer service administration role and want to work in a close-knit team in a fast-paced environment, you will want to read on…

Due to ongoing growth, an opportunity has arisen to join the Ecommerce team of a long-established and successful electrical wholesaler. This will involve managing website orders via Shopify and providing high standards of telephone-based customer service.

You will be office based, 9am-5pm Monday-Friday, on the outskirts of Leeds City Centre, walking distance from the bus station, and with free parking.

Specific Requirement:

As a Website Sales and Customer Service Administrator, you will deal with customer enquiries and provide support to customers who are placing orders via the website. This will include dealing with wholesalers, retailers, building contractors, electricians, and the general public. This will involve:

· Dealing with customer enquiries by telephone, email and via the website using Shopify.

· Managing and processing customer orders, ensuring that stock is available.

· Filtering orders to the right team member to process and liaising with the warehouse.

· Producing quotes for wholesale orders, liaising with customers throughout the process.

· Placing orders with suppliers and updating customers on lead times.

· Booking couriers and hauliers when required.

· Managing and updating customers regarding any delays with orders.

· Handling enquiries regarding damaged and faulty goods and arranging refunds and replacements.

Skills & Experience Required:

· Previous experience in a similar customer service / sales admin / e-commerce role would be ideal, but not a pre-requisite.

· A positive, personable telephone manner and enjoy providing high standards of customer service.

· Fluent and good command of the English language is a must, both verbal and in written communication.

· Good standard of numeracy and literacy.

· Good IT skills including MS Office and quick and accurate keyboard skills.

· The ability to work with care and attention in a fast-paced environment.

· Good work ethic with a mature attitude.

What’s on Offer:

· Starting Salary of c£25,000, with regular salary reviews.

· Mon-Fri / 9am-5pm / 37.5 hours

· Leeds (LS7) – walking distance from Leeds Bus Station

· Free Parking

· Nice family friendly working environment.

Next Steps:

• Interviews are to be conducted imminently; hence you are advised to apply at your earliest convenience.

N.B. Lyons Recruitment have been retained on an exclusive basis, hence any direct or other agency applications with be disregarded.

Position: Service Controller
Job ID: 130/25
Location: Office Based (4 days a week on-site)
Rate/Salary: £40,000 – £8,000 per annum
Benefits:

• 25 Days Holiday + Bank Holidays (with option to purchase 5 additional days)
li>Annual Bonus
• Laptop & Mobile Phone Provided
• Up to 7% Pension, Life Assurance, Share Scheme
• Comprehensive Healthcare Package (medical, dental, optical, physio, hearing)
• Enhanced Family Leave & Flexible Working Options
• Mental Health Support & Long Service Recognition Awards

Type: Permanent

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Service Controller

Typically, this person will coordinate and manage a team of marine service engineers, supporting planned maintenance, troubleshooting, and emergency call-outs for marine diesel engines and generator systems. You will be responsible for service scheduling, technical support, and ensuring work is carried out to the highest standards, including compliance with maritime safety and regulatory requirements.

HSB Technical’s client is an established and well-regarded business entity within the marine diesel engine and power systems sector.

Duties and responsibilities of the Service Controller:

• Respond to customer queries and emergency breakdown requests across commercial, defence, and leisure marine sectors
• Schedule and dispatch marine service engineers based on skillset, location, and urgency
• Plan and monitor service jobs including vessel inspections, diagnostics, repairs, overhauls, and commissioning activities
• Accurately open, update, and close work orders ensuring full compliance with documentation, billing, and reporting standards
• Oversee approximately 100 live service orders per month, valued at approx. £300k
• Ac as a key liaison between engineering teams, clients, and other stakeholders such as port authorities or shipyard managers
• Track real-time job progress and keep clients updated throughout the service lifecycle
• Conduct regular 1-2-1s, performance reviews, and toolbox talks with a team of 4–8 engineers
• Ensure safety and operational compliance across shipyard, dockside, and on-board environments
• Drive key service KPIs including First Time Fix, promise date adherence, and profitability metrics

Qualifications and requirements for the Service Controller:

• Recognised engineering qualification (mechanical/marine) or equivalent experience
• Minimum 3 years’ experience within the marine diesel engine or generator engine industry
• Strong understanding of marine power and propulsion systems including main engines, auxiliary engines, and supporting systems (fuel, cooling, exhaust, control)
• Proven experience in managing or coordinating field service engineers
• Excellent planning, scheduling, and problem-solving skills
• IT literate, with knowledge of Microsoft Office and service/job management systems (e.g. SAP, DBSi, or similar)
• Understanding of maritime safety legislation and class society standards is desirable
• Strong communication and customer-facing skills

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.