135 Director Of Operations jobs in London

Operations Director | £100K–£20K + Benefits | UK-Based | Permanent

Are you a strategic leader with a passion for operational excellence in the construction industry? We’re hiring an Operations Director to drive performance, quality, and client satisfaction across all projects.

About the Role

Reporting directly to the Managing Director, you’ll be responsible for overseeing service delivery, managing resources, and ensuring compliance with Health & Safety and industry standards. You’ll play a key role in shaping the future of the business, fostering strong client relationships, and leading high-performing teams.

Key Responsibilities

• Lead end-to-end client delivery across both divisions
• Build and maintain strong client relationships to drive repeat business
• Oversee multi-disciplinary projects and resource planning
• Implement systems to improve operational efficiency and quality
• Collaborate with the Commercial Director to meet financial targets
• Manage and develop teams including PFP, FD, H&S, and Logistics Managers
• Ensure Health & Safety compliance across all operational activities

What We’re Looking For

• 10+ years in senior management within construction, ideally at Director level
• Strong leadership, project management, and stakeholder engagement skills
• Proven experience in contract management (JCT and similar)
• Bachelor's degree in Operations, Business Management, or related field (ILM Level 7 desirable)
• Willingness to study for ASFP Level 3

Salary & Benefits £100,000 120,000 per year

At IRIS Software Group , we power mission-critical software that helps over 100,000 organisations worldwide manage their people, payroll, finance, and education with confidence. Our technology underpins how millions of people work every day - and our growth story shows no signs of slowing.

Over the past decade, IRIS has expanded rapidly through product innovation and strategic acquisitions. Today, we are one of the UK’s largest privately-owned software companies and are scaling globally with strong growth across the UK, North America, and India. With more than 10,000 colleagues worldwide , the way we deliver People operations has never been more critical to our success.

We are now looking for a highly experienced Director, HR Operations to lead and transform our HR Operations function across the UK and India. This role is based at our Heathrow Approach office with hybrid working, giving you the flexibility to balance time between home and office while remaining closely connected to our leadership team and colleagues.

Sitting at the heart of our People organisation, this position offers the chance to shape how HR is delivered at scale, directly influence the employee experience of thousands of colleagues globally, and play a pivotal role in IRIS’s next phase of growth.

What You’ll Be Doing

As Director, HR Operations, you will take responsibility for both operational excellence and strategic transformation . You will:

• Lead, inspire, and develop a team of 25-30 HR professionals across the UK and India, creating a culture of high performance and accountability.
• Oversee HR Operations and Payroll functions , ensuring compliance, accuracy, and efficiency across onboarding, promotions, and employee lifecycle management.
• Manage HR compliance globally, embedding robust processes to meet regional and international regulations.
• Design and deliver global benefits and wellbeing programmes , ensuring colleagues feel supported, valued, and motivated.
• Drive performance and accountability by leading the company-wide OKR framework, aligning teams with IRIS’s objectives and growth plans.
• Transform shared services , evolving HR Operations into a scalable, best-in-class function capable of supporting rapid international growth.
• Implement and optimise ticketing systems to ensure efficient handling of HR queries and a seamless colleague experience.
• Champion process improvement and change , using your experience to deliver measurable efficiencies and innovations in HR operations on a global scale.
• Leverage AI and digital HR solutions to automate processes, improve compliance, and elevate service delivery.
• Develop success measures for HR Operations , using data and insights to track progress and continuously improve service quality.
• Play a key role in M&A integration , ensuring smooth onboarding of acquired companies and alignment of HR processes across new locations.
• Collaborate with senior leaders across HR, Finance, IT, and the wider business, embedding HR Operations as a true business partner.
• Support flexibility and work-life balance , ensuring our hybrid model enables colleagues to thrive in and out of work.

What We’re Looking For

We’re seeking someone who has operated at scale, in complex global environments, and is ready to make a significant impact. You’ll bring:

• Extensive HR Operations leadership experience within a large global organisation (10,000+ employees).
• Proven expertise in HR compliance, payroll oversight, onboarding, and benefits management across multiple geographies.
• Demonstrated ability to deliver HR process improvements - with clear examples of efficiencies, global change projects, and measurable impact.
• Experience with ticketing systems to manage HR casework effectively.
• Proven track record in shared service transformation , creating scalable, high-performing HR Operations functions.
• Strategic and commercial acumen , with the ability to measure success, align HR delivery with business goals, and drive continuous improvement.
• M&A integration experience , successfully embedding HR operations for newly acquired businesses in different locations.
• Tech-savvy and innovative mindset , with practical experience of HRIS, automation, and applying AI to streamline HR processes.
• Strong analytical skills , confident in using HR data and OKRs to improve performance.
• Inspiring leadership , with experience managing large, geographically dispersed teams.

Why Join IRIS?

This is more than an operational leadership role - it’s a chance to help shape the future of a global company on an ambitious growth journey. At IRIS, you will:

• Play a pivotal role in our expansion - IRIS is investing heavily in people, technology, and international growth.
• Have genuine global impact , directly influencing how our IRIS colleagues are supported, engaged, and enabled to perform.
• Lead a transformation journey , reimagining HR Operations to deliver excellence at scale.
• Enjoy hybrid working from our Heathrow Approach office, with flexibility designed to support work-life balance.
• Work with a senior leadership team that values collaboration, innovation, and long-term impact.
• Join a purpose-driven company - our software empowers accountants, educators, and businesses that millions of people rely on every day.

What Can You Expect From Our Application Process?

We know applying for a new role can feel daunting - so we’ve kept our process simple, supportive, and designed to help you shine. Here’s what happens once you hit “apply”:

1️⃣ Apply online

Submit your CV and a few details about yourself. No long forms - just what we need to get started and understand your background.

2️⃣ Initial Interview (plus Online Assessments)

A friendly chat with our Talent team and two short assessments (CCAT + EPP).

• The CCAT is a quick 15-minute timed test - best completed somewhere quiet with a pen and paper.
• The EPP is untimed, giving you space to work through it comfortably.

3️⃣ Informal Interview with our Chief People Officer

4️⃣ Face-to-Face Interview with our Chief People Officer and VP Talent & Organisational Development

5️⃣ Panel Interview (with presentation) with our HR Senior Leadership Team

This role offers the opportunity to lead HR Operations at scale in a fast-growing global business . You’ll be responsible for shaping how our IRIS colleagues worldwide experience HR, from the fundamentals of payroll, compliance, and onboarding through to wellbeing, benefits, and ongoing support.

If you’re an experienced HR leader with the vision, expertise, and ambition to deliver measurable change on a global stage, we would be delighted to hear from you.

Apply today and be part of shaping the future of IRIS.

Operations Director

Hybrid – with regular regional travel

4 direct reports |

• Develop and execute comprehensive operational strategies and plans.
• Oversee daily operations across all business units to ensure efficiency and effectiveness.
• Manage departmental budgets, resource allocation, and P&L responsibilities.
• Implement and monitor key performance indicators (KPIs) to track operational performance.
• Drive continuous improvement initiatives and process optimization.
• Lead, mentor, and develop a team of operational managers and staff.
• Ensure compliance with industry regulations and best practices.
• Identify and mitigate operational risks and develop contingency plans.
• Enhance customer satisfaction and service delivery.
• Foster a culture of innovation, accountability, and high performance.

• MBA or Master's degree in Business Administration, Operations Management, or a related field.
• Minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role.
• Proven track record of successfully managing complex operations and driving business growth.
• Extensive knowledge of operational strategy, process improvement methodologies (e.g., Lean, Six Sigma).
• Strong financial acumen and experience with budgeting and P&L management.
• Exceptional leadership, team-building, and motivational skills.
• Excellent strategic planning, analytical, and problem-solving abilities.
• Strong communication, presentation, and interpersonal skills.
• Experience with technology implementation and digital transformation initiatives.
• Ability to thrive in a fast-paced and demanding environment.

• Develop and execute comprehensive operational strategies aligned with company goals.
• Oversee daily operations across multiple departments, including finance, HR, IT, and customer service.
• Manage operational budgets, ensuring cost-effectiveness and financial efficiency.
• Implement and monitor key performance indicators (KPIs) to track operational performance.
• Identify areas for process improvement and implement solutions to enhance efficiency and productivity.
• Lead and mentor a team of operational managers and staff, fostering a high-performance culture.
• Ensure compliance with all relevant regulations, policies, and procedures.
• Manage relationships with external vendors, suppliers, and service providers.
• Drive initiatives to improve customer satisfaction and enhance the overall customer experience.
• Oversee risk management and business continuity planning.
• Contribute to strategic planning and decision-making at the executive level.
• Implement and manage new technologies and systems to streamline operations.
• Develop and maintain strong relationships with stakeholders across the organisation.
• Conduct performance reviews and provide ongoing feedback and development opportunities for team members.
• Represent the company in operational matters with external parties when required.

• Bachelor's degree in Business Administration, Management, or a related field; MBA or Master's degree preferred.
• Minimum of 8-10 years of progressive experience in operations management, with at least 3-5 years in a leadership role.
• Proven experience in strategic planning, operational execution, and performance management.
• Demonstrated ability to lead and manage diverse teams.
• Strong understanding of financial management, budgeting, and P&L responsibility.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in project management methodologies and tools.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is a significant advantage.
• Familiarity with various business software and ERP systems.
• Ability to thrive in a fast-paced, dynamic environment.

RCH Care Homes are recruiting for an Operations Director to work within the RCH Family. 

The role is remote covering, Cambridge, Bedford and Kent for 7 services. 

This role has full accountability for the leadership, management and oversight of the care homes within the RCH group.

Lead the team in the delivery of high quality, innovative services and develop strong relationships with a broad range of customers and stakeholders including local authorities, CCGs, and care organisations.

Deliver agreed objectives and targets for your area with a particular focus on Quality targets and Commercial Performance through agreed targets and KPIs.

Provide effective leadership to the General Managers in the homes. Foster good relationships internally with home teams, senior & regional colleagues, and the head office team.

Develop & maintain good relationships with external stakeholders working in a collaborative and open manner. Develop relationships with regional officers, social workers, and other members of the healthcare profession, thus promoting the Company image as a dedicated Heath Care Provider.

Ensure that all homes provide compassionate care, and we achieve a high standard of care delivery which is reenforced by our regulatory body whilst working within the budgetary targets.

Ensure that all new General Managers receive a comprehensive and detailed induction programme that equips them with the skills to do their job. Ensure that there is continuous oversight and rigour to put skills into practice in line with company policy and procedure.

Ensure that all the home teams have effective and professional HR leadership and there is an initiative-taking approach to recruitment and retention whilst minimising the reliance on agency.

Ensure managers training and development needs are identified and met. So, ensuring the objectives within the business plan are achieved and a program of succession planning in place.

Ensure quality systems & audits are in place to monitor and achieve continual improvements in service delivery.

Conduct quality audits on each service on a regular basis to focus and lead home team to improve health and wellbeing outcomes for residents.

Working with the Head Sales & Marketing and ensure that there are plans in place to drive occupancy and AWF in line with budgetary requirements.

To ensure managers perform their duties as set out in their Job Descriptions and to support them to achieve the operating objectives for their service, with specific reference to referrals and occupancy levels.

To ensure staff are recruited and managed within the Terms of Employment and Equal Opportunities Legislation.

To implement the Health and Safety Policy and advise on its refinement, where necessary

To be on call for operational and administrative matters arising outside normal working hours on a rota basis as agreed with the senior leadership team as required.

Ideal candidate would be nurse qualified but not essential, must have worked within the care sector, hold a valid driving licence and able to travel to all services. Strong commerical experience and a proven track record in increase in private fee payer market. 

Operations Director

90,000 - 110,000

Full-time, Permanent

Job ID: 37907

Green Energy

Greater London

We have partnered with a market leading organisation driving a greener future, in the Greater London area, specialising in the delivery of smart building and construction solutions who are now looking for an Operations Director to support the organisations sales growth and operational delivery.

Operations Director

Purpose of the Role

The Operations Director will take ownership of all ongoing, and upcoming, delivery projects with a focus on ensuring program timelines are achieved, installations are carried out and that all projects are safely delivered to schedule within budget. This is an opportunity to have control and oversight of the organisations entire delivery function to include Programme Management, Procurement, Installation & Project Management teams whilst working closely with internal and external stakeholders, maintaining vital client relationships.

Operations Director

Key Responsibilities

• Represent the organisation on all major projects, developing strong relationships with all clients and stakeholders.
• Overseeing multiple site operations, ensuring multiple projects are delivered safely whilst maintaining compliance and efficiency
• Owning the end-to-end delivery of all projects, from concept to completion, ensuring major milestones and obligations are achieved whilst mitigating any project or programme risk.
• Managing subcontractors, suppliers and project deliverables ensuring they remain aligned with programme expectations.
• Taking responsibilities of procurement and commercial oversight, overseeing the procurement, planning and execution of all equipment and ancillary components.
• Working closely with internal and external stakeholders to maintain cost management, contract compliance and reporting of project finances and budgeting.
• Shaping and executing commercial and delivery strategy ensuring it aligns with the organisation's growth plans.
• Leading health, safety, quality and compliance taking accountability for H&S performance across all sites.

Operations Director

Person Specification

Qualifications & Education:

• Demonstratable experience in leading large-scale construction, building services or other relatable infrastructure projects
• Strong background in all on-site delivery elements such as programme management, procurement, commercial controls and more
• Experienced in construction framework contracts such as NEC, JCT or equivalent would be advantageous
• Must be able to manage multi-disciplinary teams and projects concurrently whilst possessing strong client and stakeholder management skills
• Strong financial literacy and cost-control skills
• Excellent leadership & communication skills

If you are interested in this Operations Director opportunity, please apply now!

Please note that full and permanent right to work in the UK is a non-negotiable requirement for this role. This employer is unable to offer visa sponsorship now or in the future.

Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.

By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy.