1,855 Engagement Strategy jobs in the United Kingdom

Job Title: Customer Communications and Engagement Strategy Manager

Duration: 6 months, extensions likely

Location: Warwick /Hybrid (once to twice per week requirement in the office)

Salary: Highly competitive

Are you a visionary communicator with a passion for customer engagement? We're searching for a Customer Communications & Engagement Strategy Manager to lead transformative initiatives that enhance customer experiences within the utilities sector. If you thrive in dynamic environments and love making a difference, we want to hear from you!

About the Role:

As a key player in our Customer Advocacy & Engagement team, you will develop and own a comprehensive operational customer communications and engagement strategy. You'll ensure that every interaction-whether through forums, events, or communications-is aligned, impactful, and tailored to our diverse customer segments.

Key Responsibilities:

• Develop and manage the operational framework for customer forums, events, and communications.
• Coordinate cross-functional forums and events to maximise customer impact and ensure seamless delivery.
• Design a segmented customer communications plan that guarantees clear, consistent messaging.
• Collaborate closely with Corporate Affairs and Internal Communications for brand-aligned delivery.
• Lead a virtual network of customer and stakeholder programme leads, providing support and resources.
• Create a strategic engagement toolkit for standardised planning and evaluation of customer activities.
• Monitor and evaluate the effectiveness of engagement initiatives, using insights for continuous improvement.
• Champion customer closeness by ensuring communications reflect customer preferences and needs.
• Support senior leadership with insightful reporting on engagement activities and customer trust.

What We're Looking For:

We seek an individual who embodies these qualities:

• Proven experience in leading customer engagement initiatives, including forums and communications.
• Strong understanding of customer segmentation and tailored messaging strategies.
• Demonstrated ability to work cross-functionally and influence stakeholders.
• Excellent communication skills with a knack for crafting engaging, customer-focused messaging.
• Familiarity with customer engagement platforms and CRM tools.
• Detail-oriented, organised, and able to manage multiple priorities effectively.

Personal Attributes:

• Pragmatic and customer-centric thinker with strong execution skills.
• Collaborative, persuasive, and empathetic influencer.
• Innovative and adaptable in fast-changing environments.
• Passionate about fostering customer trust through clear communication.

If you're excited about transforming customer engagement in the utilities industry, we'd love to hear from you! Join us in our mission to enhance customer experiences and create meaningful connections.

Apply Now!

Embrace this opportunity and be a part of something extraordinary. Your journey starts here!

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an equal opportunities employer and an employment consultancy.

• Develop and implement a robust SEO strategy to improve search engine rankings and drive organic traffic.
• Conduct keyword research, competitive analysis, and on-page/off-page SEO audits to identify opportunities.
• Create and manage a high-quality content calendar, overseeing the production of blog posts, articles, website copy, and other marketing materials.
• Optimise website content for search engines, ensuring it is engaging, informative, and aligned with target audience needs.
• Monitor and analyse website performance using tools such as Google Analytics, SEMrush, and Ahrefs.
• Manage and execute social media marketing campaigns to enhance brand awareness and engagement.
• Develop and implement email marketing campaigns to nurture leads and drive customer retention.
• Collaborate with web development and design teams to implement technical SEO improvements and ensure optimal website performance.
• Stay abreast of the latest digital marketing trends, algorithm updates, and best practices.
• Report on campaign performance, providing insights and recommendations for continuous improvement.

• Proven experience (5+ years) in digital marketing, with a strong emphasis on SEO and content strategy.
• Demonstrable success in developing and implementing effective SEO strategies that have resulted in significant organic growth.
• Proficiency with SEO tools (e.g., Google Analytics, Google Search Console, SEMrush, Ahrefs, Moz).
• Excellent content creation and copywriting skills, with the ability to produce engaging and SEO-friendly content.
• Experience with social media marketing and email marketing platforms.
• Strong analytical skills and the ability to interpret data to drive marketing decisions.
• Familiarity with CMS platforms (e.g., WordPress) is desirable.
• Excellent communication, project management, and organisational skills.
• Ability to work autonomously and manage multiple projects simultaneously in a remote environment.

• Developing and implementing robust SEO strategies to improve organic search rankings and traffic.
• Conducting keyword research, competitor analysis, and technical SEO audits.
• Overseeing the creation and optimization of engaging, high-quality content across various platforms (blog posts, website copy, social media, email campaigns).
• Managing and growing our social media presence and engagement.
• Developing and executing email marketing campaigns to nurture leads and drive conversions.
• Monitoring, analyzing, and reporting on campaign performance using tools like Google Analytics, SEMrush, and social media analytics.
• Identifying new opportunities for digital growth and staying up-to-date with industry trends.
• Collaborating with the sales and product teams to align marketing efforts with business objectives.
• Managing the digital marketing budget and ensuring a strong ROI.
• Leading and mentoring a small team of marketing specialists.

• Develop and implement a data-driven content strategy aligned with overall marketing and business objectives.
• Oversee all aspects of SEO, including keyword research, on-page and off-page optimization, technical SEO, and link-building strategies.
• Manage the creation, editing, and publishing of engaging and high-quality content across various digital platforms (website, blog, social media, email).
• Analyze website traffic, user behavior, and campaign performance using tools such as Google Analytics, SEMrush, and Ahrefs.
• Develop and manage digital marketing campaigns across multiple channels, including social media, email marketing, and paid advertising.
• Collaborate with internal teams (editorial, design, product) to ensure brand consistency and effective campaign execution.
• Monitor industry trends, competitor activities, and emerging digital marketing technologies to identify new opportunities.
• Manage the digital marketing budget and allocate resources effectively to maximize ROI.
• Provide regular reports on digital marketing performance, insights, and recommendations to senior management.
• Mentor junior members of the marketing team and foster a collaborative working environment.

• Bachelor's degree in Marketing, Communications, Journalism, or a related field.
• Minimum of 6 years of experience in digital marketing, with a strong focus on content strategy and SEO.
• Demonstrated success in developing and executing SEO strategies that have significantly improved organic search rankings and traffic.
• Proficiency with SEO tools (e.g., Google Search Console, SEMrush, Ahrefs, Moz) and web analytics platforms (e.g., Google Analytics).
• Experience with content management systems (CMS) and social media management tools.
• Strong understanding of digital marketing best practices across various channels.
• Excellent writing, editing, and communication skills.
• Proven ability to manage projects, prioritize tasks, and meet deadlines in a remote setting.
• Strategic thinker with strong analytical and problem-solving abilities.
• Experience in the media industry is a plus.

Introducing Arise - an established and ambitious digital marketing agency based in Sheffield, UK.

Our mission is to use digital to help others arise. We work with a wide range of clients, with a growing track record in the hotel sector across the UK, and a passion for supporting businesses in the Sheffield City Region.

We're on the lookout for a highly organised and detail-driven Digital Marketing Executive to join our team. In this role, you'll support a variety of clients by creating engaging social media content and assisting the wider marketing team with general digital tasks.

This is a fantastic opportunity to make a real impact for clients, enjoy a range of benefits, and grow within a supportive and forward-thinking agency.

What the role involves

In this role, you will:

• Manage social media accounts, capture and create content, build customer relationships, and grow channels
• Write and produce content such as blog articles and email campaigns
• Help shape marketing strategies for clients
• Update website content
• Liaise with clients and guide them through our marketing processes
• Assist with search marketing campaigns and wider digital marketing tasks

To ensure you feel supported and integrated into our team, we offer regular meetings, catch-ups, and performance reviews, alongside mentoring and opportunities for ongoing learning. We foster open communication and continuous professional development - helping you build on what you're great at while growing your confidence in new areas.

The role is a permanent full time position (40 hours per week) and requires a minimum of 3 days per week from our office in central Sheffield (You need to be legally allowed to work in the UK.)

What skills you’ll need

To excel in this role, you’ll need:

• Strong understanding of social media and what makes content engaging
• Confident content writing skills with attention to tone
• A general grasp of other digital marketing channels including search, email, and websites

Who you need to be

We’re looking for someone who is:

• Organised and able to manage multiple tasks, deadlines, and client priorities effectively
• Proactive, with a positive attitude and a genuine interest in learning and growing in digital marketing
• Curious and keen to stay up to date with trends and changes in the digital landscape
• Comfortable working independently as well as collaboratively

The benefits

• Base salary between £20,000 and £4,000, dependent on skillset and fit for the role.
• On-target earnings between 9,160 and 3,160 in the first year, including performance-based bonuses.
• Flexible working arrangements with a mix of office and remote work
• Generous 25-day holiday allowance, plus bank holidays and your birthday off
• Regular social events, team lunches, and weekly beers
• Discounts at the Showroom Cafe Bar
• Opportunities for career progression and active involvement in decision-making
• Access to all necessary tech gear
• Continuous personal growth and development opportunities
• Become part of a friendly, tight-knit team
• Inclusion in our workplace pension scheme
• Supportive team culture with regular catch-ups and performance reviews

Ready to take your career to the next level with Arise?

• Develop and implement innovative digital marketing strategies across various channels, including social media, email, SEO/SEM, and paid advertising.
• Manage all social media platforms, creating engaging content calendars, scheduling posts, and actively monitoring social conversations.
• Develop and execute targeted social media campaigns to increase brand awareness, engagement, and lead generation.
• Create compelling and high-quality content (text, image, video) tailored for different digital platforms and target audiences.
• Analyze campaign performance using analytics tools (e.g., Google Analytics, social media insights) and provide regular reports with actionable insights.
• Optimize website content and social media profiles for search engines (SEO).
• Manage the digital marketing budget, allocating resources effectively to maximize ROI.
• Collaborate with internal teams (e.g., sales, product development) to ensure cohesive brand messaging and integrated campaigns.
• Stay up-to-date with the latest digital marketing trends, tools, and best practices, recommending new strategies and technologies.
• Monitor competitor activities and industry trends to identify opportunities and threats.
• Engage with online communities and respond to customer inquiries and comments in a timely and professional manner.
• Manage influencer collaborations and partnerships to amplify brand reach.

• Bachelor's degree in Marketing, Communications, Digital Media, or a related field.
• Minimum of 4 years of experience in digital marketing, with a significant focus on social media management and content creation.
• Proven track record of developing and executing successful digital marketing campaigns that drive measurable results.
• Expertise in social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok) and their advertising capabilities.
• Strong understanding of SEO, SEM, email marketing, and content marketing principles.
• Proficiency in using digital marketing analytics tools (e.g., Google Analytics, Hootsuite, Buffer).
• Excellent written and verbal communication skills, with a flair for creative copywriting.
• Strong visual content creation skills (e.g., basic graphic design, video editing).
• Ability to work independently and collaboratively in a hybrid team environment.
• Analytical and problem-solving skills, with a data-driven approach to marketing.

Introducing Arise - an established and ambitious digital marketing agency based in Sheffield, UK.

Our mission is to use digital to help others arise. We work with a wide range of clients, with a growing track record in the hotel sector across the UK, and a passion for supporting businesses in the Sheffield City Region.

We're on the lookout for a highly organised and detail-driven Digital Marketing E.

WHJS1_UKTJ

Digital Marketing Specialist (SEO & PPC)
Location: Worcestershire (Hybrid working considered)
Salary: 34,000 - 38,000

I'm working on behalf of a well-established business in Worcestershire who are looking for an experienced Digital Marketing (SEO & PPC) Specialist to join their marketing team. This is a fantastic opportunity to take ownership of digital campaigns and play a key role in shaping the company's online presence.

The Role:
You'll be responsible for creating and delivering effective paid and organic search strategies, with a focus on driving traffic, improving visibility, and generating strong ROI. Working closely with the wider marketing team, you'll use your expertise to ensure campaigns support the overall business strategy.

Key Responsibilities:

• Plan, manage, and optimise PPC campaigns across Google Ads and Bing.
• Deliver SEO strategies to improve organic rankings and website visibility.
• Carry out keyword research, competitor analysis, and implement on-page/off-page improvements.
• Monitor and analyse performance, producing reports and actionable insights.
• Collaborate with internal teams to align activity with broader marketing goals.

About You:

• Strong background in managing both SEO and PPC campaigns.
• Confident using Google Ads, Google Analytics, SEMrush (or similar tools).
• Analytical, detail-oriented, and motivated by delivering results.
• Proactive approach with the ability to adapt and refine strategies.

Benefits:

• Competitive salary (34,000 - 38,000).
• Bonus scheme.
• Hybrid working considered.
• Generous holiday allowance.
• Company pension scheme.
• Paid volunteering day.
• Enhanced sick pay.
• Maternity and paternity benefits.
• Employee discount.
• Employee assistance programme.
• Free on-site parking.

Apply Now:
If this role sounds like the right fit for you, please apply now to be considered.