45,426 Hilton jobs in the United Kingdom

If you want to be part of a leading E.D.G.E. Revenue Management programme, which allows you to develop and demonstrate your entrepreneurial spirit, decisiveness, goal driven and enthusiastic attitude, then this programme is the one for you! Hilton is the only company globally that establishes at scale dedicated Revenue Management Consolidation Centres (RMCC). The E.D.G.E. graduate scheme aims to develop recent graduates into certified Cluster Revenue Managers in Hiltonu2019s RMCC, based in our Corporate Headquarters in Watford (UK).
E.D.G.E. consists of a 15-month training programme which encompasses a full introduction to revenue management. The opportunity to gain experience from our existing team and on-site trainers to become competent in the field of Revenue Management. Building of a portfolio of hotels with full responsibility for the revenue management, from month 4 of the programme (subject to satisfactory performance). Structured feedback sessions and assessed scenarios to validate learning. Promotion to the role of Cluster Revenue Manager after successful completion of the 15-month programme, based on assessed scenarios and feedback.

**Why Choose us?**

Embarking on our graduate programme is a transformative journey, encompassing a structured framework of learning and development activities. Here is what you can look forward to:
**Programme Induction:** Start your journey with a comprehensive introduction to our programme and our broader business. **Structured Learning:** The structured framework of the programme includes Hilton revenue management theory, principles and techniques, and interactive development activities supported by our RMCC Training Managers and Functional Leadership. **Personal Mentor:** Benefit from a one-on-one mentor, ensuring your progress is nurtured with regular feedback. **Line Manager Support:** Enjoy consistent and structured feedback from your line manager to facilitate your growth. **Learning and Development:** Graduates have access to Hilton University modules, on-the-job and off-the-job learning, as well as business driven objectives. **We foster a culture of belonging and inclusivity:** We value and celebrate team member diversities. **Hilton Perks:** Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.

**What are we looking for?**

We are seeking individuals who embody the Hilton Values, possess a strong drive, are disciplined, commercially focused, amenable to feedback and able to use innovative ideas to determine business success. Our goal is to out-pace and out-perform our competitors and we are looking for you, as our next generation of leaders, to have a similar mind set and be leading the way to success.

**To be considered, you should have:**
Completed a Bacheloru2019s or Masteru2019s degree by the start of the programme. Fluency in English (speaking, reading, and writing). Right to work in the UK by start of employment. The desire to become an expert in Revenue Management. A passion for hospitality and learning. Availability to start full time employment as of September 2026.

**What is it like working for Hilton?**

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. We have an incredible culture which makes Hilton a great place to work and recently ranked the #1 World's Best Hospitality Workplace.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritises understanding and integrating our Team Membersu2019 unique perspectives and voicesu2014along with those of our Guests, Owners, Suppliers, and Partnersu2014to cultivate a diverse and inclusive environment for all.

We value and celebrate our team members diversities and individualism and foster a culture of belonging across our organisation. Joining Hilton will give you the opportunity to contribute to our rich culture and give back to the community.Our Team Member Resource Groups in the UK focus on Abilities, Generations, Pride, Womenu2019s and Ethnic representation.You can find details on our Culture page. We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of the role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

**Selection Process**

We are open for applications, so please apply! Applications close on **Sunday 14th December 2025.**

There is a rigorous selection process, which includes online assessments, a video interview and a virtual Assessment Centre which will take place during the **week commencing 2nd March 2026.**

We are also thrilled to share our podcast series, u2018Graduates in Hospitalityu2019! This series of video podcasts features current and former Hilton graduates as well as senior leaders within Hilton. The u2018Graduates in Hospitalityu2019 podcast is designed to help prospective students navigate the world of graduate programmes and provides tips for breaking into the hospitality sector. Learn more about Graduates in Hospitality here! (
**Job:** _Universities_

**Title:** _2026 Hilton E.D.G.E. Revenue Management - Corporate Graduate Programme_

**Location:** _null_

**Requisition ID:** _EUR015MF_

**EOE/AA/Disabled/Veterans**

If you want to be part of a leading E.D.G.E. Revenue Management programme, which allows you to develop and demonstrate your entrepreneurial spirit, decisiveness, goal driven and enthusiastic attitude, then this programme is the one for you! Hilton is the only company globally that establishes at scale dedicated Revenue Management Consolidation Centres (RMCC). The E.D.G.E. graduate scheme aims to develop recent graduates into certified Cluster Revenue Managers in Hilton's RMCC, based in our Corporate Headquarters in Watford (UK).
+ E.D.G.E. consists of a 15-month training programme which encompasses a full introduction to revenue management.
+ The opportunity to gain experience from our existing team and on-site trainers to become competent in the field of Revenue Management.
+ Building of a portfolio of hotels with full responsibility for the revenue management, from month 4 of the programme (subject to satisfactory performance).
+ Structured feedback sessions and assessed scenarios to validate learning.
+ Promotion to the role of Cluster Revenue Manager after successful completion of the 15-month programme, based on assessed scenarios and feedback.
**Why Choose us?**
Embarking on our graduate programme is a transformative journey, encompassing a structured framework of learning and development activities. Here is what you can look forward to:
**Programme Induction:** Start your journey with a comprehensive introduction to our programme and our broader business.
**Structured Learning:** The structured framework of the programme includes Hilton revenue management theory, principles and techniques, and interactive development activities supported by our RMCC Training Managers and Functional Leadership.
**Personal Mentor:** Benefit from a one-on-one mentor, ensuring your progress is nurtured with regular feedback.
**Line Manager Support:** Enjoy consistent and structured feedback from your line manager to facilitate your growth.
**Learning and Development:** Graduates have access to Hilton University modules, on-the-job and off-the-job learning, as well as business driven objectives.
**We foster a culture of belonging and inclusivity:** We value and celebrate team member diversities.
**Hilton Perks:** Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.
**What are we looking for?**
We are seeking individuals who embody the Hilton Values, possess a strong drive, are disciplined, commercially focused, amenable to feedback and able to use innovative ideas to determine business success. Our goal is to out-pace and out-perform our competitors and we are looking for you, as our next generation of leaders, to have a similar mind set and be leading the way to success.
**To be considered, you should have:**
+ Completed a Bachelor's or Master's degree by the start of the programme.
+ Fluency in English (speaking, reading, and writing).
+ The desire to become an expert in Revenue Management.
+ A passion for hospitality and learning.
+ Availability to start full time employment as of September 2026.This graduate programme is designed for long-term employment and leads to a permanent role at Hilton. As such, applicants must have the independent right to work in the UK for the duration of the programme and beyond. Please note that this role is not eligible for visa sponsorship under the Skilled Worker route, so we are unable to consider applications from candidates who would require sponsorship either now or in the future.If you hold a visa or status that allows you to work in the UK on a long-term basis without sponsorship (e.g. Settled Status, Pre-Settled Status or other independent work permissions), you are welcome to apply.
**What is it like working for Hilton?**
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. We have an incredible culture which makes Hilton a great place to work and recently ranked the #1 World's Best Hospitality Workplace.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritises understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all.
We value and celebrate our team members diversities and individualism and foster a culture of belonging across our organisation. Joining Hilton will give you the opportunity to contribute to our rich culture and give back to the community.Our Team Member Resource Groups in the UK focus on Abilities, Generations, Pride, Women's and Ethnic representation.You can find details on our Culture page. We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of the role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
**Selection Process**
We are open for applications, so please apply! Applications close on **Sunday 14th December 2025.**
There is a rigorous selection process, which includes online assessments, a video interview and a virtual Assessment Centre which will take place during the **week commencing 2nd March 2026.**
We are also thrilled to share our podcast series, 'Graduates in Hospitality'! This series of video podcasts features current and former Hilton graduates as well as senior leaders within Hilton. The 'Graduates in Hospitality' podcast is designed to help prospective students navigate the world of graduate programmes and provides tips for breaking into the hospitality sector. Learn more about Graduates in Hospitality here! ( _Universities_
**Title:** _2026 Hilton E.D.G.E. Revenue Management - Corporate Graduate Programme_
**Location:** _null_
**Requisition ID:** _EUR015MF_
**EOE/AA/Disabled/Veterans**

**Do you have the ambition and potential to become a Hotel General Manager (GM)?**

Hilton offers this unique experience tailored to internationally mobile graduates, designed to catapult you into a Hotel GM position within 5 - 8 years of programme completion. We are offering two thrilling 9-month placements in different countries across the vibrant EMEA region. Thatu2019s an incredible 18-month journey where you will immerse yourself in the world of hotel operations, gaining comprehensive experience in all the major hotel departments.

Youu2019ll embark on an exhilarating fast track programme, guided by a structured career path - unlocking the full scope of your abilities and maximising your full-potential. You will complete two major business projects, which will support you in your growth to becoming a GM.

Further to this, youu2019ll be part of our Elevator Alumni, a community that will support and inspire you throughout your career. You will gain vast opportunities to interact with our wider business, gaining insights and connections that will elevate your professional journey.

**Why choose us?**

Embarking on our Elevator programme is designed to equip you with the essential foundation and knowledge necessary to ignite your path towards becoming a Hotel GM. Immerse yourself in a comprehensive learning journey that encompasses all vital aspects of the hotelu2019s core functions.

Hereu2019s what you can look forward to:

**Programme Induction:** Start your journey with a comprehensive introduction to our programme and our broader business.

**Learning and Development:** Graduates have access to Hilton University modules, on-the-job and off-the-job learning in a range of business disciplines.

**Tailored work experience:** Across all functions, taking account of any previous experience.

**Personal Development Plan:** Aligned to your competency and leadership capabilities.

**Support Network:** Benefit from a GM mentor and a lifelong sponsor at VP level, ensuring your progress is nurtured with regular feedback.

**Feedback and Growth:** Regular career development reviews will ensure Elevatoru2019s receive guidance and an opportunity to continually improve.

**Hilton Perks:** Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.

**What is it like working for Hilton?**

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. We have an incredible culture which makes Hilton a great place to work and recently ranked the #1 World's Best Hospitality Workplace.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programmes and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount programme. Hilton prioritises understanding and integrating our Team Membersu2019 unique perspectives and voicesu2014along with those of our Guests, Owners, Suppliers, and Partnersu2014to cultivate a diverse and inclusive environment for all.

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of the role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

**What are we looking for?**

With our major global presence and ambitious growth plans, Hilton needs to develop a strong team of future GMs.

We are seeking individuals who embody the Hilton Values, possess a strong drive, commitment and flexibility. Mobility holds paramount importance in this programme, as the ideal candidate is anticipated to work in a minimum of two different countries during the programme, potentially anywhere within the EMEA region, each placement lasting nine months.

**To be considered you should have:**

Completed a Bacheloru2019s or Masteru2019s degree before the programme starts in September 2026.

Fluency in English (speaking, reading and writing). A second language would be considered an advantage, although not essential.

Eligibility to work within the EMEA region.

Full mobility across the EMEA region, along with a willingness to relocate as required by Hilton for both placements.

The desire to become a Hotel GM. Prior experience working in a hotel or hospitality role would be considered an advantage, although not essential.

Availability to start full time employment as of September 2026.

**Selection Process**

We are open for applications, so please apply! **Applications close on Sunday 14th December 2025.**

There is a rigorous selection process that includes online assessments, a competency-based interview with a GM, and a (virtual) Assessment Centre which will take place during the **week commencing 9th February 2026** .

We are also thrilled to share our podcast series, u2018Graduates in Hospitalityu2019! This series of video podcasts features current and former Hilton graduates as well as senior leaders within Hilton. The u2018Graduates in Hospitalityu2019 podcast is designed to help prospective students navigate the world of graduate programmes and provides tips for breaking into the hospitality sector. Learn more about Graduates in Hospitality here! (
**Good luck, we are looking forward to meeting you!**

**Job:** _Universities_

**Title:** _2026 Hilton Elevator Graduate Programme - Europe, Middle East & Africa_

**Location:** _null_

**Requisition ID:** _EUR015MD_

**EOE/AA/Disabled/Veterans**

**Do you have the ambition and potential to become a Hotel General Manager (GM)?**

Hilton offers this unique experience tailored to internationally mobile graduates, designed to catapult you into a Hotel GM position within 5 - 8 years of programme completion. We are offering two thrilling 9-month placements in different countries across the vibrant EMEA region. Thatu2019s an incredible 18-month journey where you will immerse yourself in the world of hotel operations, gaining comprehensive experience in all the major hotel departments.

Youu2019ll embark on an exhilarating fast track programme, guided by a structured career path - unlocking the full scope of your abilities and maximising your full-potential. You will complete two major business projects, which will support you in your growth to becoming a GM.

Further to this, youu2019ll be part of our Elevator Alumni, a community that will support and inspire you throughout your career. You will gain vast opportunities to interact with our wider business, gaining insights and connections that will elevate your professional journey.

**Why choose us?**

Embarking on our Elevator programme is designed to equip you with the essential foundation and knowledge necessary to ignite your path towards becoming a Hotel GM. Immerse yourself in a comprehensive learning journey that encompasses all vital aspects of the hotelu2019s core functions.

Hereu2019s what you can look forward to:

**Programme Induction:** Start your journey with a comprehensive introduction to our programme and our broader business.

**Learning and Development:** Graduates have access to Hilton University modules, on-the-job and off-the-job learning in a range of business disciplines.

**Tailored work experience:** Across all functions, taking account of any previous experience.

**Personal Development Plan:** Aligned to your competency and leadership capabilities.

**Support Network:** Benefit from a GM mentor and a lifelong sponsor at VP level, ensuring your progress is nurtured with regular feedback.

**Feedback and Growth:** Regular career development reviews will ensure Elevatoru2019s receive guidance and an opportunity to continually improve.

**Hilton Perks:** Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.

**What is it like working for Hilton?**

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. We have an incredible culture which makes Hilton a great place to work and recently ranked the #1 World's Best Hospitality Workplace.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programmes and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount programme. Hilton prioritises understanding and integrating our Team Membersu2019 unique perspectives and voicesu2014along with those of our Guests, Owners, Suppliers, and Partnersu2014to cultivate a diverse and inclusive environment for all.

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of the role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

**What are we looking for?**

With our major global presence and ambitious growth plans, Hilton needs to develop a strong team of future GMs.

We are seeking individuals who embody the Hilton Values, possess a strong drive, commitment and flexibility. Mobility holds paramount importance in this programme, as the ideal candidate is anticipated to work in a minimum of two different countries during the programme, potentially anywhere within the EMEA region, each placement lasting nine months.

**To be considered you should have:**

Completed a Bacheloru2019s or Masteru2019s degree before the programme starts in September 2026.

Fluency in English (speaking, reading and writing). A second language would be considered an advantage, although not essential.

Eligibility to work within the EMEA region.

Full mobility across the EMEA region, along with a willingness to relocate as required by Hilton for both placements.

The desire to become a Hotel GM. Prior experience working in a hotel or hospitality role would be considered an advantage, although not essential.

Availability to start full time employment as of September 2026.

**Selection Process**

We are open for applications, so please apply! **Applications close on Sunday 14th December 2025.**

There is a rigorous selection process that includes online assessments, a competency-based interview with a GM, and a (virtual) Assessment Centre which will take place during the **week commencing 9th February 2026** .

We are also thrilled to share our podcast series, u2018Graduates in Hospitalityu2019! This series of video podcasts features current and former Hilton graduates as well as senior leaders within Hilton. The u2018Graduates in Hospitalityu2019 podcast is designed to help prospective students navigate the world of graduate programmes and provides tips for breaking into the hospitality sector. Learn more about Graduates in Hospitality here! (
**Good luck, we are looking forward to meeting you!**

**Job:** _Universities_

**Title:** _2026 Hilton Elevator Graduate Programme - Europe, Middle East & Africa_

**Location:** _null_

**Requisition ID:** _EUR015MD_

**EOE/AA/Disabled/Veterans**

**Introduction**

Hilton Reservations and Customer Care (HRCC) is on a path to revolutionise human hospitality in a digital world; the same way we defined hospitality from its early beginnings. We strive to deliver personalized solutions that inspire a passion for travel, and our goal is to make a lasting impression with every Hilton guest interaction.

As the Director of Operations, EMEA, you will pave the way we deliver world-class customer experience by developing the strategy, vision, and direction of our front-line team members. You will be a leader in your organization who innovates fearlessly to create an ownership culture where every team member is responsible for a balanced performance focused on customers, quality, and financial results. You will be responsible for developing and executing the Reservation Sales and Customer Care strategy across EMEA. You will directly oversee the operations of HRCC Reservation Sales and Customer Care International office in Glasgow, and in collaboration with the HRCC vendor management team support the operations of the vendor partner locations in Sofia and Alexandria. You will work closely with internal partners to identify and implement services in channels that support the growth and development of our hotels and Hilton Honors members in EMEA.

**A Day-In-The-Life**

**HOW YOU WILL MAKE AN IMPACT**

Your role is important and below are some of the fundamental job duties that make your work unique:

**Strategic Planning and Execution**

Develop and execute plans and strategies, including EMEA channel and customer experience strategy, in close collaboration with business teams including executive management

Facilitate processes and systems of program management, the development and sustainment of a processes/systems integration strategy and plan, and project leadership on major processes efforts including the development of project scope and expectations, and the coordination of resources from multiple internal and external sources

Monitor return on invested capital and time resources; reviews and make appropriate adjustments in activities and expenses throughout the fiscal year to ensure optimal financial results

Translate organizational goals and objectives into performance standards for division, departments and individual positions, establish and maintain guidelines that will improve the overall operation and effectiveness of HRCC

Gather and evaluate research and data from various sources, generating actionable insights, developing reports and creating presentations that enable senior level executives to understand, quantify and respond to trends, issues and opportunities impacting customer experience

**Coaching and Development**

Align the development and administration of 1 Manager, 3 Supervisors, Coordinators, Specialists, and administrative staff in the performance of their duties, establishing work priorities and achieving management objectives

Hire and develop current and future Hilton leaders and institute mechanisms for such across the organization

Relationship Management and Team Building

Own and manage effective partnerships with HRCC vendor partners, Loyalty and Partnership Team, Hotel Operations, Commercial Teams, Brand Teams, Owners, and General Managers in EMEA

Define and deliver customer experience plans and strategy that work to increase customer satisfaction as well as reduce customer friction

Regularly solicit frontline Team Member feedback through roundtables and other forums to understand the major call drivers and opportunities to improve customer experience

Closely partner with the Director of Vendor Performance Management and Directors of Customer Care to ensure consistency of delivery and customer experience globally

**Direct Reports:**

Manager u2013 HRCC Glasgow

Performance Optimization Analyst u2013 HRCC International

**Qualifications**

**Success in this role will demonstrate itself through the following attributes and skills:**

Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities

Excellent communication and interpersonal skills that build trust and instill confidence to motivate and influence others, including executive level

Proven ability to drive high productivity and sales performance, ability to challenge teams and individuals to be the best and achieve exceptional levels of performance

Ability to build, assess, and change course as needed. Proven change leader with interpersonal skills to help others get comfortable in ambiguous situations

Ability to collaborate effectively on large scale projects with staff in a variety of departments across a matrixed organization

Skilled in the translation of data insight into actionable performance improvement and coaching strategies.

Possess sound judgment in solving sensitive, complex problems of substantial revenue/cost impact to HRCC

**Required Qualifications**

Minimum Education: BA/BS bacheloru2019s degree in hospitality, business management or related field OR extensive experience in related contact center or customer experience field

Management experience within a related professional environment

Willingness to Travel up to 30% of the time

**Preferred Qualifications**

Education: Masteru2019s Degree preferred

Substantial prior travel/hospitality industry experience including management of a large contact center.

Experience working with LEAN methodologies; can demonstrate an understanding of customer value and a focus on key processes to continuously increase it

**What is it like working for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision u201cto fill the earth with the light and warmth of hospitalityu201d unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

#li-mh1

#li-hybrid

**Job:** _Call Center and Reservations_

**Title:** _Director of Operations EMEA, Hilton Reservations and Customer Care_

**Location:** _null_

**Requisition ID:** _EUR015M9_

**EOE/AA/Disabled/Veterans**

**Introduction**

Hilton Reservations and Customer Care (HRCC) is on a path to revolutionise human hospitality in a digital world; the same way we defined hospitality from its early beginnings. We strive to deliver personalized solutions that inspire a passion for travel, and our goal is to make a lasting impression with every Hilton guest interaction.

As the Director of Operations, EMEA, you will pave the way we deliver world-class customer experience by developing the strategy, vision, and direction of our front-line team members. You will be a leader in your organization who innovates fearlessly to create an ownership culture where every team member is responsible for a balanced performance focused on customers, quality, and financial results. You will be responsible for developing and executing the Reservation Sales and Customer Care strategy across EMEA. You will directly oversee the operations of HRCC Reservation Sales and Customer Care International office in Glasgow, and in collaboration with the HRCC vendor management team support the operations of the vendor partner locations in Sofia and Alexandria. You will work closely with internal partners to identify and implement services in channels that support the growth and development of our hotels and Hilton Honors members in EMEA.

**A Day-In-The-Life**

**HOW YOU WILL MAKE AN IMPACT**

Your role is important and below are some of the fundamental job duties that make your work unique:

**Strategic Planning and Execution**

Develop and execute plans and strategies, including EMEA channel and customer experience strategy, in close collaboration with business teams including executive management

Facilitate processes and systems of program management, the development and sustainment of a processes/systems integration strategy and plan, and project leadership on major processes efforts including the development of project scope and expectations, and the coordination of resources from multiple internal and external sources

Monitor return on invested capital and time resources; reviews and make appropriate adjustments in activities and expenses throughout the fiscal year to ensure optimal financial results

Translate organizational goals and objectives into performance standards for division, departments and individual positions, establish and maintain guidelines that will improve the overall operation and effectiveness of HRCC

Gather and evaluate research and data from various sources, generating actionable insights, developing reports and creating presentations that enable senior level executives to understand, quantify and respond to trends, issues and opportunities impacting customer experience

**Coaching and Development**

Align the development and administration of 1 Manager, 3 Supervisors, Coordinators, Specialists, and administrative staff in the performance of their duties, establishing work priorities and achieving management objectives

Hire and develop current and future Hilton leaders and institute mechanisms for such across the organization

Relationship Management and Team Building

Own and manage effective partnerships with HRCC vendor partners, Loyalty and Partnership Team, Hotel Operations, Commercial Teams, Brand Teams, Owners, and General Managers in EMEA

Define and deliver customer experience plans and strategy that work to increase customer satisfaction as well as reduce customer friction

Regularly solicit frontline Team Member feedback through roundtables and other forums to understand the major call drivers and opportunities to improve customer experience

Closely partner with the Director of Vendor Performance Management and Directors of Customer Care to ensure consistency of delivery and customer experience globally

**Direct Reports:**

Manager u2013 HRCC Glasgow

Performance Optimization Analyst u2013 HRCC International

**Qualifications**

**Success in this role will demonstrate itself through the following attributes and skills:**

Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities

Excellent communication and interpersonal skills that build trust and instill confidence to motivate and influence others, including executive level

Proven ability to drive high productivity and sales performance, ability to challenge teams and individuals to be the best and achieve exceptional levels of performance

Ability to build, assess, and change course as needed. Proven change leader with interpersonal skills to help others get comfortable in ambiguous situations

Ability to collaborate effectively on large scale projects with staff in a variety of departments across a matrixed organization

Skilled in the translation of data insight into actionable performance improvement and coaching strategies.

Possess sound judgment in solving sensitive, complex problems of substantial revenue/cost impact to HRCC

**Required Qualifications**

Minimum Education: BA/BS bacheloru2019s degree in hospitality, business management or related field OR extensive experience in related contact center or customer experience field

Management experience within a related professional environment

Willingness to Travel up to 30% of the time

**Preferred Qualifications**

Education: Masteru2019s Degree preferred

Substantial prior travel/hospitality industry experience including management of a large contact center.

Experience working with LEAN methodologies; can demonstrate an understanding of customer value and a focus on key processes to continuously increase it

**What is it like working for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision u201cto fill the earth with the light and warmth of hospitalityu201d unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

#li-mh1

#li-hybrid

**Job:** _Call Center and Reservations_

**Title:** _Director of Operations EMEA, Hilton Reservations and Customer Care_

**Location:** _null_

**Requisition ID:** _EUR015M9_

**EOE/AA/Disabled/Veterans**

We are delighted to offer a **12-month student placement** within Hilton's dynamic **Safety and Security team** - a rare chance to gain hands-on experience in a global hospitality brand committed to excellence and protection.
Our team's expertise spans every facet of Hilton operations, including: Security & Fraud Prevention; Fire Safety & Food Hygiene; Risk Management & Resilience Building; Occupational Health & Safety and Business Continuity & Crisis Management.
Through these disciplines, we safeguard our guests, team members, assets, and brand reputation across the globe. This placement offers exposure to real-world challenges, cross-functional collaboration, and the opportunity to contribute meaningfully to Hilton's mission of creating a safe and welcoming environment for all.
From day one, you will be fully integrated into Team Hilton. Our placements offer vast exposure and opportunities, including networking with senior executives, involvement in regional conferences and for some, international travel.
Based in our Europe, Middle East and Africa (EMEA) headquarters in Watford, you will be part of a cohort of 50 Interns and take part in regular connect meetings and feedback sessions designed to support your development. You will benefit from a subsidised restaurant, a games area and a free in-house gym.
**The Opportunity**
Step into a pivotal role supporting Hilton's Global Safety & Security team and regional directors in safeguarding one of the world's most iconic hospitality brands. This 12-month placement offers a unique opportunity to contribute to the protection of Hilton's guests, team members, assets, and reputation across our owned, managed, and franchised properties.
Support in a **Data Management & Analysis** capacity across key areas:
+ Occupational Health & Safety.
+ Food Safety & Fire Safety.
+ Security & Crisis Management.
+ Trading Standards & Public Health.
+ Team Member Housing (where applicable).
+ Disability Compliance.
Collaborate on global safety and security projects, using your analytical insights to support operational decisions, assessments, and forecasting for high-risk areas across hotels and corporate offices. Analyse accident and claim data, insurance reports, guest assistance records, and vendor incident logs to inform mitigation strategies.
**This placement offers:**
+ Exposure to global safety operations in a world-class hospitality brand.
+ Hands-on experience in data analysis, risk management, and strategic planning.
+ Mentorship from industry leaders in safety, security, and intelligence.
+ A chance to make a real impact on the wellbeing of millions of guests and team members.
**Why choose us?**
Embarking on our year in industry programme is a transformative journey, encompassing a structured framework of learning and development activities. Here's what you can look forward to:
**Learning and Development:** Interns have access to Hilton University to enhance their skills and contribute meaningfully to ongoing projects.
**Networking:** Our interns can connect with professionals across the business, paving the way for valuable relationships.
**Feedback and Growth:** Regular evaluations and feedback sessions will ensure our interns receive guidance and an opportunity to continually improve.
**Cross-Exposure:** Opportunity to gain insight into another function.
**Hilton Perks:** Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.
**Salary & Benefits:** £26,000 Gross PA & private healthcare.
**Location:** EMEA Regional Headquarters, Watford. Our placements are office based with flexibility offered across some teams.
**What are we looking for?**
+ A strong sense of alignment to our culture and values.
+ A current Bachelor's or Master's student with a required 12-month year in industry placement as part of your degree.
+ A Social, Political, Policy Sciences, Criminology & Security Studies, Security with Intelligence Analysis, Risk & Security Management, Safety & Risk Management, Food Safety Management, Health, Safety & Fire Safety Management or related degree is preferred.
+ Availability to start 13th of July 2026, full-time, for a 12-month placement.
+ Eligibility to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university to be eligible to undertake a placement here.
+ Fluency in English (speaking, reading, and writing).
+ Risk Assessment & Mitigation: Ability to identify potential threats and propose solutions.
+ Data Analysis: Comfortable working with incident reports, accident statistics, and insurance claims to spot trends and vulnerabilities.
+ Knowledge of Safety Standards: Familiarity with regulations like ISO 45001 (Occupational Health & Safety), HACCP (Food Safety), and fire safety codes.
+ Security Principles: Understanding of physical and digital security protocols, access control, and surveillance systems.
+ Incident Reporting Tools: Experience with platforms like Microsoft Excel, Power BI, or safety management systems.
+ Project Management: Supporting safety initiatives and tracking progress.
+ Crisis Management Awareness: Understanding business continuity planning and emergency response.
+ Ethical Judgement: Handling sensitive data and decisions with integrity.
**What is it like working for Hilton?**
Hilton is one of the world's largest and fastest-growing hospitality companies, with 24 distinct brands and over 8,000 locations. We have recently been ranked by our employees as #1 World's Best Hospitality Workplace awarded by Great Place to Work & Fortune.
We value and celebrate our team members diversities and individualism and foster a culture of belonging across our organisation. Joining Hilton will give you the opportunity to contribute to our rich culture and give back to the community. Our Team Member Resource Groups in the UK focus on Abilities, Generations, Pride, Women's and Ethnic representation. You can find details on our Culture page.
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of the role. Please contact us to request accommodation.
CORPORATE PLACEMENTS (  
**Selection Process**
Please apply now, applications close on  **Sunday 2nd November 2025** . We receive a high volume of applications, so thank you for your patience while we carefully review each one to give it the attention it deserves.
If your application is successful, you may be invited to complete a one-way video interview and online assessment. These help us get to know you better and assess if the placement could be a great match. Keep an eye on your inbox, and we encourage you to complete each step as soon as you can. Our EMEA Graduate Recruitment Team will be in touch to let you know the outcome.
**Good luck, we are looking forward to meeting you!**
**Job:** _Universities_
**Title:** _2026 Data Management and Analysis Placement - Hilton Safety & Security_
**Location:** _null_
**Requisition ID:** _EUR015NG_
**EOE/AA/Disabled/Veterans**

We are thrilled to share this fantastic opportunity for a student to join Hilton's SLH Partnership support team on a 12-month placement. This team works closely with our partners at Small luxury Hotel's of the World (SLH), to launch and manage the participation of over 450 Hotels globally, on Hilton channels. If you are passionate about Hospitality Management, the Luxury sector and commercial optimization, this is the placement for you!
From day one, you will be fully integrated into Team Hilton. Our placements offer vast exposure and opportunities, including networking with senior executives, involvement in regional conferences and for some, international travel.
Based in our EMEA headquarters, Watford, you will be part of a cohort of 50 Interns and take part in regular connect meetings and feedback sessions designed to support your development. You will benefit from a subsidised restaurant, a games area and a free in-house gym.
**The Opportunity**
You will directly support the new development phase of properties to the partnership, as well as setting up new processes to enhance the support and capabilities for existing participating Hotels. This is an exciting opportunity to support a relatively new area for the business in Partnerships, growing both in number of properties as well as commercially. SLH & Hilton's partnership has grown exponentially since it's launch in 2024 and keeps Hilton at the forefront of the industry.
**Here's a glimpse of some of the things you will be working on:**
- Undertaking the build steps and Quality Assurance to take properties 'live' and selling.
- Developing and managing communications for both internal and external partners, such as team announcements, newsletters and Property updates.
- Reviewing and supporting enhancements to global partnership processes, within the team's jurisdiction as well as with other departments engaged in the partnership.
- Coordinating key events and meeting series for the team.
- Supporting the needs of hotels, through all key stages of participation life-cycle.
- Undertaking and analysing regular reporting, to support Director and Brand leadership.
- Supporting with SLH corporate partnership requests, as well as from global stakeholders and, as necessary, work across the business to develop the solutions needed.
**Why choose us?**
Embarking on our year in industry programme is a transformative journey, encompassing a structured framework of learning and development activities. Here's what you can look forward to:
**Learning and Development:** Interns have access to Hilton University to enhance their skills and contribute meaningfully to ongoing projects.
**Networking:** Our interns can connect with professionals across the business, paving the way for valuable relationships.
**Feedback and Growth:** Regular evaluations and feedback sessions will ensure our interns receive guidance and an opportunity to continually improve.
**Cross-Exposure:** Opportunity to gain insight into another function.
**Hilton Perks:** Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.
**Salary & Benefits:** £26,000 Gross PA & private healthcare.
**Location:** EMEA Regional Headquarters, Watford. Our placements are office based with flexibility offered across some teams.
**What are we looking for?**
- A strong sense of alignment to our culture and values.
- A current Bachelor's or Master's student studying a degree with a required 12-month year in industry placement as part of your degree.
- Availability to start 13th of July 2026, full-time, for a 12-month placement.
- Eligibility to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university to be eligible to undertake a placement here.
- Fluency in English (speaking, reading, and writing).
- A genuine interest in hospitality with a passion for customer service.
- Strong communication, collaboration & teamwork.
- Project Management skills.
- Attention to detail.
- Digital Literacy - strong Microsoft Office (Excel, PowerPoint, Outlook, Word).
**What is it like working for Hilton?**
Hilton is one of the world's largest and fastest-growing hospitality companies, with 24 distinct brands and over 8,000 locations. We have recently been ranked by our employees as #1 World's Best Hospitality Workplace awarded by Great Place to Work & Fortune.
We value and celebrate our team members diversities and individualism and foster a culture of belonging across our organisation. Joining Hilton will give you the opportunity to contribute to our rich culture and give back to the community. Our Team Member Resource Groups in the UK focus on Abilities, Generations, Pride, Women's and Ethnic representation. You can find details on our Culture page.
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of the role. Please contact us to request accommodation.
CORPORATE PLACEMENTS (  
**Selection Process**
Please apply now, applications close on **Sunday 2nd November 2025** . We receive a high volume of applications, so thank you for your patience while we carefully review each one to give it the attention it deserves.
If your application is successful, you may be invited to complete a one-way video interview and online assessment. These help us get to know you better and assess if the placement could be a great match. Keep an eye on your inbox, and we encourage you to complete each step as soon as you can. Our EMEA Graduate Recruitment Team will be in touch to let you know the outcome.
**Good luck, we are looking forward to meeting you!**
**Job:** _Universities_
**Title:** _2026 Business Placement - Hilton & Small Luxury Hotels partnership support_
**Location:** _null_
**Requisition ID:** _EUR015NI_
**EOE/AA/Disabled/Veterans**

**Do you have the ambition and potential to become a Hotel General Manager (GM)?**
Hilton offers this unique experience tailored to internationally mobile graduates, designed to catapult you into a Hotel GM position within 5 - 8 years of programme completion. We are offering two thrilling 9-month placements in different countries across the vibrant EMEA region. That's an incredible 18-month journey where you will immerse yourself in the world of hotel operations, gaining comprehensive experience in all the major hotel departments.
You'll embark on an exhilarating fast track programme, guided by a structured career path - unlocking the full scope of your abilities and maximising your full-potential. You will complete two major business projects, which will support you in your growth to becoming a GM.
Further to this, you'll be part of our Elevator Alumni, a community that will support and inspire you throughout your career. You will gain vast opportunities to interact with our wider business, gaining insights and connections that will elevate your professional journey.
**Why choose us?**
Embarking on our Elevator programme is designed to equip you with the essential foundation and knowledge necessary to ignite your path towards becoming a Hotel GM. Immerse yourself in a comprehensive learning journey that encompasses all vital aspects of the hotel's core functions.
Here's what you can look forward to:
**Programme Induction:** Start your journey with a comprehensive introduction to our programme and our broader business.
**Learning and Development:** Graduates have access to Hilton University modules, on-the-job and off-the-job learning in a range of business disciplines.
**Tailored work experience:** Across all functions, taking account of any previous experience.
**Personal Development Plan:** Aligned to your competency and leadership capabilities.
**Support Network:** Benefit from a GM mentor and a lifelong sponsor at VP level, ensuring your progress is nurtured with regular feedback.
**Feedback and Growth:** Regular career development reviews will ensure Elevator's receive guidance and an opportunity to continually improve.
**Hilton Perks:** Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.
**What is it like working for Hilton?**
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. We have an incredible culture which makes Hilton a great place to work and recently ranked the #1 World's Best Hospitality Workplace.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programmes and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount programme. Hilton prioritises understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all.
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of the role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
**What are we looking for?**
With our major global presence and ambitious growth plans, Hilton needs to develop a strong team of future GMs.
We are seeking individuals who embody the Hilton Values, possess a strong drive, commitment and flexibility. Mobility holds paramount importance in this programme, as the ideal candidate is anticipated to work in a minimum of two different countries during the programme, potentially anywhere within the EMEA region, each placement lasting nine months.
**To be considered you should have:**
- Completed a Bachelor's or Master's degree before the programme starts in September 2026.
- Fluency in English (speaking, reading and writing). A second language would be considered an advantage, although not essential.
- Eligibility to work within the EMEA region.
- Full mobility across the EMEA region, along with a willingness to relocate as required by Hilton for both placements.
- The desire to become a Hotel GM. Prior experience working in a hotel or hospitality role would be considered an advantage, although not essential.
- Availability to start full time employment as of September 2026.
**Selection Process**
We are open for applications, so please apply! **Applications close on Sunday 14th December 2025.**
There is a rigorous selection process that includes online assessments, a competency-based interview with a GM, and a (virtual) Assessment Centre which will take place during the **week commencing 9th February 2026** .
We are also thrilled to share our podcast series, 'Graduates in Hospitality'! This series of video podcasts features current and former Hilton graduates as well as senior leaders within Hilton. The 'Graduates in Hospitality' podcast is designed to help prospective students navigate the world of graduate programmes and provides tips for breaking into the hospitality sector. Learn more about Graduates in Hospitality here! ( luck, we are looking forward to meeting you!**
**Job:** _Universities_
**Title:** _2026 Hilton Elevator Graduate Programme - Europe, Middle East & Africa_
**Location:** _null_
**Requisition ID:** _EUR015MD_
**EOE/AA/Disabled/Veterans**