767 Process Improvement jobs in the United Kingdom

• Analyze existing business processes to identify inefficiencies and areas for improvement.
• Develop and implement strategies for process optimization and re-engineering.
• Utilize methodologies such as Lean, Six Sigma, and Business Process Management (BPM).
• Facilitate workshops and conduct interviews to gather stakeholder requirements.
• Develop detailed process documentation and recommendations for change.
• Manage projects from initiation through to successful implementation.
• Collaborate with clients to ensure buy-in and effective adoption of new processes.
• Measure and report on the impact of process improvement initiatives.
• Prepare and deliver compelling presentations to client leadership.
• Contribute to the development of the firm's consulting practice.

• Conduct in-depth assessments of existing business processes and operational models.
• Identify bottlenecks, inefficiencies, and areas for improvement across various functional areas.
• Develop and implement strategies for process optimization, automation, and standardization.
• Design and document future-state processes, ensuring alignment with business objectives.
• Utilize lean, Six Sigma, or other process improvement methodologies.
• Manage client engagements from initiation to completion, ensuring project success.
• Collaborate with client teams to facilitate change management and ensure adoption of new processes.
• Analyze data to measure process performance and identify trends.
• Prepare and present findings, recommendations, and implementation plans to senior stakeholders.
• Contribute to the development of best practices and methodologies within the consultancy.

• Proven experience as a Management Consultant or in a similar role focused on business process improvement.
• Strong understanding of various process improvement methodologies (e.g., Lean, Six Sigma).
• Excellent analytical and quantitative skills, with the ability to interpret complex data.
• Demonstrated experience in leading change initiatives and managing stakeholder expectations.
• Strong project management skills, with the ability to manage multiple priorities.
• Exceptional communication, presentation, and interpersonal skills.
• Experience working with diverse industries and organizational structures.
• Relevant professional certifications (e.g., Lean Six Sigma Black Belt) are a plus.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Comfortable working autonomously and as part of a distributed team.

• Conduct comprehensive assessments of current business processes to identify inefficiencies, risks, and opportunities for optimisation.
• Develop detailed process maps, value stream analyses, and performance metrics.
• Design and implement robust process improvement strategies, leveraging methodologies such as Lean, Six Sigma, or Agile.
• Lead cross-functional project teams, ensuring adherence to project timelines, budgets, and quality standards.
• Facilitate workshops and training sessions to build client capabilities and promote best practices.
• Prepare and deliver compelling reports and presentations to senior management and key stakeholders.
• Identify potential new business opportunities and contribute to proposal development.
• Mentor and develop junior members of the consulting team.

• Minimum of 7 years of experience in management consulting, operations management, or a related field, with a proven track record in business process improvement.
• Strong understanding of process modelling tools and methodologies (e.g., BPMN, Lean, Six Sigma Black Belt certification is a plus).
• Demonstrated ability to lead complex projects from initiation to successful completion.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication, interpersonal, and presentation skills, with the ability to influence at all levels.
• Experience working within diverse industry sectors.
• Bachelor's degree in Business, Engineering, or a related field; Master's degree preferred.
• Willingness to travel regularly to client locations is essential.

• Lead end-to-end business process improvement projects for clients across various industries.
• Conduct comprehensive process analysis, including mapping current-state processes, identifying bottlenecks, and quantifying inefficiencies.
• Design and implement optimized future-state processes, leveraging best practices and innovative methodologies (e.g., Lean, Six Sigma).
• Develop detailed business cases and ROI analyses to justify proposed process changes.
• Facilitate workshops and interviews with stakeholders at all levels to gather information and build consensus.
• Manage project teams, ensuring timely and successful delivery of BPI initiatives.
• Develop and implement change management strategies to ensure successful adoption of new processes.
• Measure and monitor the impact of process improvements, providing regular reports on performance and benefits realization.
• Advise senior leadership on strategic operational improvements and best practices in process management.
• Identify opportunities for leveraging technology and automation to enhance business processes.
• Contribute to the development of the firm's BPI methodologies and thought leadership.

• Master's degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum of 7 years of experience in management consulting, with a strong focus on business process improvement, operational excellence, or Lean/Six Sigma.
• Proven track record of successfully leading and delivering complex BPI projects.
• Expertise in process mapping tools (e.g., Visio, Lucidchart) and BPI methodologies.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent communication, presentation, and facilitation skills, with the ability to influence stakeholders at all levels.
• Experience in change management and organizational design is highly desirable.
• Ability to travel to client sites as required.
• Demonstrated leadership and team management capabilities.
• Professional certifications such as Lean Six Sigma Black Belt are a significant advantage.

• Conduct comprehensive assessments of current business processes across various functions.
• Identify areas for improvement, inefficiencies, and potential cost savings.
• Design and develop optimized process models and workflows.
• Lead the implementation of process improvement initiatives using methodologies like Lean and Six Sigma.
• Develop business cases and strategic recommendations for operational enhancements.
• Manage project timelines, resources, and budgets to ensure successful delivery.
• Facilitate workshops and training sessions for client teams on new processes and tools.
• Measure and report on the impact of implemented process changes.
• Collaborate with senior leadership to align process improvements with strategic objectives.
• Mentor and guide junior consultants throughout project engagements.

• Master's degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
• 7+ years of experience in management consulting or a similar role focused on business process improvement.
• Demonstrated expertise in Lean, Six Sigma (Green Belt or Black Belt preferred), and/or Agile methodologies.
• Strong analytical, diagnostic, and problem-solving capabilities.
• Excellent project management and client relationship management skills.
• Proficiency in process mapping tools and techniques.
• Outstanding verbal and written communication and presentation skills.
• Ability to work effectively in a hybrid model, managing both on-site and remote responsibilities.
• Experience in change management and facilitating organizational transformation.

• Leading client engagements focused on business process analysis, re-engineering, and optimisation.
• Conducting in-depth diagnostics of current state processes, identifying bottlenecks, waste, and areas for improvement.
• Designing future state processes that leverage best practices, automation, and technology to achieve strategic objectives.
• Developing and implementing change management strategies to ensure successful adoption of new processes.
• Facilitating workshops with stakeholders at all levels to gather requirements, gain buy-in, and drive consensus.
• Utilising Lean, Six Sigma, and other methodologies to achieve measurable improvements in efficiency, quality, and cost.
• Developing detailed project plans, managing timelines, budgets, and resources for process improvement projects.
• Preparing and presenting compelling reports, recommendations, and implementation roadmaps to senior client management.
• Mentoring junior consultants and contributing to the firm's knowledge base on process excellence.

• Master's degree in Business Administration, Engineering, Operations Management, or a related discipline.
• Minimum of 7 years of experience in management consulting or a similar role focused on business process improvement.
• Certified Lean Six Sigma Black Belt or equivalent expertise is highly desirable.
• Demonstrated experience in leading large-scale process re-engineering projects.
• Proficiency in process mapping tools (e.g., Visio, Lucidchart) and project management software.
• Exceptional analytical, strategic thinking, and problem-solving skills.
• Strong leadership, communication, and interpersonal abilities.
• Ability to work effectively both independently and as part of a collaborative team in a hybrid setting.

The Opportunity

Are you passionate about improving how organisations work and making complex processes simpler, smarter, and more effective?

University of the Arts London (UAL) is embarking on an ambitious strategic refresh under our new Vice-Chancellor, and we are looking for a Process Improvement Specialist to transform how we work. This hands-on, high-impact role offers a unique opportunity to work across academic and professional services teams, redesigning processes that enhance both the student and staff experience while increasing operational efficiency.

You will take the lead in mapping, analysing, and redesigning complex institutional processes, working closely with senior leaders and cross-functional teams to identify areas of friction, duplication, or inefficiency. Using your expertise in methodologies like Lean, Six Sigma, Kaizen, and service design, you will turn detailed analysis into practical improvements, embedding new ways of working that are sustainable, measurable, and aligned with UAL’s strategic ambitions.

In addition, you will provide expert advice to senior leaders, plan and evaluate process pilots, and champion the adoption of new ways of working across the university, helping to ensure that UAL’s systems and processes are joined-up, student-centred, and future-ready.

About you

You bring substantial experience in process improvement, business analysis, or organisational change, ideally gained within large, complex, multi-stakeholder environments.

Highly analytical and detail-oriented, you are skilled at streamlining workflows, embedding sustainable improvements, and translating complex processes into actionable insights. You thrive on collaboration, leading workshops, and co-designing solutions with diverse stakeholders, using recognised improvement methodologies to deliver measurable results and embed lasting change. Strong influencing skills enable you to guide senior leaders and teams in adopting and iterating new ways of working.

Experience in higher education or the creative sector is highly valued, as are advanced skills in digital process design and visualisation tools.

If you have any general questions or have accessibility needs, please contact

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

For further details and to apply please click the apply button.

Closing date: 23:55, 22nd October 2025.

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.