39 Process Improvement jobs in the United Kingdom

Merchant Billing Disputes /Ops Sup Manager - C12

London, London 00002 Citibank, N.A.

Posted 2 days ago

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Merchant Billing Disputes /Ops Sup Manager - C12, London

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Client:

0002 Citibank, N.A.

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2ea24b7ef8fc

Job Views:

7

Posted: Expiry Date:

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Job Description:

The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

  • Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
  • Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
  • Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
  • Contribute to development of new techniques, models, and plans within area of expertise
  • Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
  • Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
  • Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Ability to manage teams.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


Qualifications:

  • 5-8 years of experience managing a team
  • Experience in analyzing business requirements, developing test plans, and discrepancy resolution
  • Ability to work unsupervised and adjust priorities quickly as circumstances dictate
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Self-motivated and detail oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills


Education:

  • Bachelor’s degree/University degree or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Preferences:

3 + years proven experience is processing credit card merchant billing disputes end to end

2 + years issue management experience

Expert knowledge of Regulation Z, Billing Error Resolution Provisions

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Job Family Group:

Operations - Core

The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

  • Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
  • Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
  • Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
  • Contribute to development of new techniques, models, and plans within area of expertise
  • Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
  • Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
  • Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Ability to manage teams.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

  • Qualifications:

  • 5-8 years of experience managing a team
  • Experience in analyzing business requirements, developing test plans, and discrepancy resolution
  • Ability to work unsupervised and adjust priorities quickly as circumstances dictate
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Self-motivated and detail oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills

  • Education:

  • Bachelor’s degree/University degree or equivalent experience

  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Preferences:

    3 + years proven experience is processing credit card merchant billing disputes end to end

    2 + years issue management experience

    Expert knowledge of Regulation Z, Billing Error Resolution Provisions

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    Job Family Group:

    Operations - Core

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    Job Family:

    Operations Support

    ---

    Time Type:

    Full time

    ---

    Primary Location:

    San Antonio Texas United States

    ---

    Primary Location Full Time Salary Range:

    $70, - $106,


    In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.

    ---

    Most Relevant Skills

    Please see the requirements listed above.

    ---

    Other Relevant Skills

    For complementary skills, please see above and/or contact the recruiter.

    ---

    Anticipated Posting Close Date:

    Aug 21, 2025

    ---

    #J-18808-Ljbffr
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    Process Improvement Specialist

    Symmetry Search & Staffing Solutions

    Posted today

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    Job Description

    Process Improvement Specialist with excellent DMAIC, end-to-end process improvement and process design experience required by a leading Financial Services company, on a hybrid basis from their London HQ (3 days / week on site).


    Please note: this is an end-to-end process improvement delivery role, not focused on operational excellence.


    This is a permanent role, offering a salary of between £80,000 - £95,000 (DOE) + bonus + an excellent benefits package.


    You will join a newly established, high-calibre Process Improvement team, delivering key projects that drive operational effectiveness across the business. You will monitor process improvement initiatives to guarantee alignment with company objectives, while upholding best practices and process standards.


    You will be at the forefront of driving transformational change through strategic process optimisation initiatives. Reporting to the Head of Business Process Improvement, you will lead end-to-end projects that enhance efficiency, reduce risk, and create measurable business value.

    You’ll coach teams across the organisation in Lean methodologies and champion a performance-driven approach to business operations, creating a sustainable improvement culture and shaping the future of enterprise processes.


    To be considered for this opportunity, applicants must have the following experience:


    • Lean Six Sigma Black Belt
    • Excellent end-to-end process improvement skills
    • Proven experience delivering DMAIC, transformational change, and process redesign initiatives
    • Strong record in the delivery of end-to-end process improvement projects, including automation, capacity gains, and cost reduction
    • Deep knowledge of Lean tools, root cause analysis, and structured, data-driven methodologies
    • Expertise in Business Process Management (BPM) tools and methodologies
    • Skilled in Failure Mode and Effects Analysis (FMEA) to assess and mitigate risks
    • Excellent workshop facilitation skills
    • Pragmatic and solutions-driven, with the ability to make sound decisions using limited or incomplete data
    • Excellent stakeholder engagement skills, with the ability to tailor communication styles to suit different audiences


    This is an excellent opportunity to join a newly established, high-impact team in a visible role, where you will spearhead change, lead cross-functional initiatives, and help embed a culture of continuous improvement.


    We are committed to an inclusive recruitment process. If you require any adjustments to be made in our communication methods, please let us know.

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    Process Improvement Manager

    Lorien

    Posted today

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    Job Description

    Process Improvement Manager

    Salary: up to £75,000 + benefits and discretionary bonus

    Locations: London, Nottingham, Leeds, Sheffield or Oxford

    Hybrid/Remote


    Lorien are currently engaged with one of our legal services client who are currently looking for a Process Improvement Manager to support the team in documentation and continuously improving best practice. This is a new role that has been created to drive the ambitious growth strategy of the organisation.


    In this role, you will be responsible for Discover, Define, Design/Develop and Deliver across many initiatives collaborating with Process Owners across the business.


    Responsibilities include:


    • Investigate and assess impactful process improvement opportunities across the business. Areas of focus will be determined by senior management in accordance with organisations strategic objectives and priorities from time to time.
    • Setting the scope and definitions for processes under review, and documenting clear objectives and problem statements/success criteria. S
    • Facilitating workshops with key stakeholders and process operators to document in Microsoft Visio, utilising Lean Six Sigma methodologies to eliminate errors and inefficiencies of process.
    • Supporting senior management in maintaining organisation wide process architecture, including maintaining and making accessible to the business the centralised catalogue.
    • Collaborating with IT BAs to document clear, actionable Business/User Requirements for new technical solutions that will serve to support/enable Agreed Best Practice.
    • Establish relationships and working arrangements with Process Owners to ensure they drive adoption and continuous improvement feedback and establish an effective review protocol for the Process Catalogue to ensure continuous improvement, harnessing new best practices, new opportunities for improvement, and innovative new ideas.


    Required Skills

    • Experience and demonstrable impact facilitating process improvement
    • Excellent communication and interpersonal skills to effectively collaborate with stakeholders and drive change
    • Strong analytical and problem solving skills that are data-driven and detail orientated approach


    Qualifications


    • Lean Six Sigma Certified
    • Prince2 Certified
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    Administrator (Process Improvement)

    Hire Purpose

    Posted today

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    Job Description

    Administrator – Process Improvement - £36 - £44k


    Would you love to work for a unique organisation dedicated to enhancing biodiversity and creating opportunities for lasting social connection?

    Would you like to use your exceptional administrative and process improvement capabilities to positively impact communities and the environment?


    If so, this brilliant opportunity could be just for you!

    Hire Purpose is delighted to be partnering with Belmont Estate as we look to recruit an experienced Administrator with a clear focus on process improvement.


    This is a full-time role based in beautiful offices and grounds located south of Bristol.


    About Belmont:


    Belmont Estate is a business rooted in nature restoration, climate action, and community connection, with a mission to inspire behavioural change by reconnecting people to nature, food, and one another.

    As an employee of Belmont, you’ll be contributing to their purpose which is to restore, reconnect and to inspire change.


    The Role: Administrator (Process Improvement)


    As a process specialist you’ll be the driving force behind smarter, more streamlined ways of working across the organisation. From mapping workflows to coordinating initiatives, you’ll help teams work with clarity, confidence, and purpose.

    Collaborating across all the teams, you will be initiating and delivering process improvements that reduce waste, boost efficiency and streamline working practices across the organisation.

    Being an excellent communicator, you will be coordinating initiatives, tracking progress and managing change to ensure smooth delivery across the organisation, acting with confidence and assertiveness, combined with empathy and understanding.

    Documenting processes with clarity and precision with ongoing reporting to the Senior Leadership Team, the role will see you implementing quality management using ISO 9001 principles.

    You will support and add to the Belmont culture of continuous improvement, helping to elevate the organisation, and increase its impact to drive biodiversity and support the planet.


    What we’re looking for:

    The successful candidate will have significant administration, process improvement and operational efficiency experience.

    You will have proven experience rolling out new processes and supporting audits and will have a love of process and detail!

    Being a confident and empathic communicator and change champion is an essential skill for this role as you will be dealing with a broad range of individuals across the wider team.

    With a drive to continuously improve, exceptional organisation skills are required and an ability to manage multiple administrative projects.

    Finally, you should be values led, and a natural fit with Belmont’s ethos of community, nature, and climate.

    If you would like to apply for this incredibly unique, exciting and change making role, and you fit the brief, I would love to hear from you!


    Hire Purpose champions inclusive recruitment.

    We welcome applications from people of all backgrounds and lived experiences. We uphold equal opportunity principles and challenge bias at every stage, partnering only with organisations that share our commitment to integrity, diversity, equity and inclusion.


    Hire Purpose is also proud to be an active member of The TEAM Network, the UK’s largest recruitment community of independently owned recruitment businesses.

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    Quality Control

    Worstead, Eastern Albert Bartlett

    Posted 8 days ago

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    Job Description

    Permanent

    The role of the Quality Control is to ensure that our product is always acceptable and meets the correct, Specification as well as promoting the benefits of high standards of Product Quality. Quality Control will aid the efficiency of the business by ensuring that the product is right first time.  This role includes taking product samples and supporting the wider quality/ technical team.

    Your main accountabilities will be to:

    • Measure quality assurance at production level against confirmed specifications
    • Work alongside Production Operatives to ensure quality is a pivotal part of daily tasks
    • Complete and be accountable for accurate Quality and Due Diligence records
    • Escalate quality or food safety concerns immediately to the appropriate level.
    • Ensure that the correct product is packed
    • Support the quality auditing process
    • Take samples during and after production and carry out quality testing.

    Shift pattern 4 days x 12 hours week 1, 4 nights x 12 hours week 2. 7am to 7pm or 7pm to 7am.

    Requirements

    • Experience in a retail/food manufacturing environment.
    • Experience in quality assurance/quality control/ food safety/ environmental standards/ organics.
    • Knowledge of Microsoft Office.
    • Working experience within a similar role and/or a food environment.
    • Awareness of the importance of food safety

    Benefits

    Some of our benefits include:

    • Competitive Salary
    • NEST Pension Scheme
    • Annual Leave – 24.8 days
    • Long service awards
    • Employee Wellness Programmes
    • Life Assurance
    • Ride to Work Scheme
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    Business Process Continuous Improvement Manager

    South East, South East Redline Group Ltd

    Posted 3 days ago

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    Job Description

    permanent

    A fantastic opportunity has arisen for a Business Process Continuous Improvement Manager to join a global leader in design and manufacturing in Hertfordshire. This is a Fixed Term Contract position.

    As the Business Process Continuous Improvement Manager, in Hertfordshire, will be a Fixed Term Contract and you will report into the Finance Director. This job plays a pivotal role in enhancing organisa.


    WHJS1_UKTJ

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    Quality Control Analyst

    Hertfordshire, Eastern Hyper Recruitment Solutions

    Posted today

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    Job Description

    ROLE OVERVIEW


    An exciting role has arisen for a QC Analyst to join a leading Pharmaceutical company based in the Hertfordshire area. As the QC Analyst, you will be responsible for contributing to the Pharmaceutical Development and Support (PDS) department.


    KEY DUTIES AND RESPONSIBILITIES:


    Your duties as the QC Analyst will be varied; however, the key duties and responsibilities are as follows:


    1. Conduct Quality Control of raw materials, bulk, and finished products using HPLC, GC, and wet chemical techniques in accordance with authorised test procedures.


    2. Analyse products to provide stability data for new product development and ongoing stability monitoring of commercial products, ensuring compliance with authorised test procedures.


    3. Perform manual and automated tests and assays with a high level of accuracy and precision, adhering to GMP standards, and operate associated analytical equipment.


    4. Collect, process, and report data using software packages such as Chromeleon, LIMS, Excel, and Word, and participate in the overall running of the laboratory, including equipment maintenance and calibration.


    ROLE REQUIREMENTS:


    To be successful in your application to this exciting role as the QC Analyst we are looking to identify the following on your profile and past history:


    1. Relevant degree in a chemistry-based discipline.


    2. Proven industry experience in an analytical testing role, preferably in a GMP environment.


    3. A working knowledge and practical experience with HPLC and GC analysis, as well as Microsoft Office, particularly Word and Excel.


    Key Words:


    Laboratory Analyst / Quality Control / HPLC / GC / Wet Chemical Techniques / GMP / Pharmaceutical Development / Stability Data / Chromeleon / LIMS / Analytical Testing


    Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome applications from anyone who meets the role requirements. HRS exclusively supports the Life Science sectors, combining recruitment expertise with scientific knowledge to help you advance your career.

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    Quality Control Assistant

    Beauty Works

    Posted today

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    Job Description

    Beauty Works retails luxury hair solutions, including ready to wear clip-ins, semi-permanent professional extensions and exclusive collaborations. Our hair extensions, aftercare products and electrical stylers have earned recognition amongst the beauty press and up and down the red carpet. Beauty Works operates internationally to both to salon professional and directly to consumers and is owned by a Beauty Industry Group based in Salt Lake City and has the largest share of the hair extensions market in the world.


    Job Summary

    Are you ready to take the first step into the world of luxury hair extensions with the industry’s leading brand?


    We’re looking for a proactive, organised, and highly detail-oriented individual to join our team as a Quality Control Assistant - a vital entry-level role that offers real growth potential within our dynamic, fast-paced environment.


    Based full-time at our Northwest office, you’ll play a key role in upholding our world-renowned quality standards. From inspecting product deliveries and ensuring consistency across all stages of production, to actioning all QC concerns raised inhouse or externally. Your sharp eye and strong sense of ownership will be essential. Daily communication with our trusted vendors and close collaboration with our New Product Development (NPD) team will place you at the heart of the business, helping to shape the excellence our customers expect.


    If you thrive on precision, love a checklist, and are eager to grow your career in a global beauty brand — this could be the opportunity you’ve been waiting for.


    Role Outline & responsibilities

    • Develop and maintain inspection reports.
    • Perform product inspections across all stages of product lifecycle including PPS/TOP, Shipment Receipt, and Quality Inspection Requests.
    • Conduct inspections and audits of products based on customer feedback or marked by an in-house team.
    • Prepare and maintain test data for management review.
    • Evaluate data and draft reports, noting any relevant deviations from existing standards.
    • Communicate and report with urgency any quality or compliance concerns to the relevant departments.
    • Initiate and track product sample testing.
    • Assist in creating and maintaining the archive of product in each brand catalogue.
    • Initiate inspection of received shipments to assess market readiness.
    • Assist with any daily/weekly tasks.
    • Maintain the Post Sale Hair Claims - highlighting any potential patterns of concern to management.


    Daily / Weekly / Ongoing responsibilities


    Daily:

    • Maintain communication for all QC team members on the Quality Control Log for all updates on open projects.
    • Follow up with vendors on open projects nearing completion.
    • Provide updates and approvals on products & shipments.
    • Receive and process PPS submissions.
    • Report all feedback of approval/rejection status with suppliers.
    • Assist with actioning any enquiries requesting QC attention and report findings to relevant departments.


    Weekly:

    • Assist with Inbound Inspections
    • Highlight any rejections and initiate supplier/brand communication in case of failure. Standard reporting time within 5 business days.
    • Maintain and highlight any potential quality defects within Post Sale Hair Claims
    • Logging, wash testing and actively communicating post-sale complaint data with the Customer Service Team and QC Management.


    Ongoing:

    • Keep communication open with NPD for any active projects.
    • Initiate Inspections of products based on customer feedback and / or marked by an in-house team.
    • Record findings and deliver reports to internal brand teams. Ensure compliance with statutory law, as well as company standards and specifications.



    Key Skills

    • Specific vision abilities required include close vision, distance vision, colour vision, peripheral vision, depth perception, and the ability to adjust focus.
    • Understanding of the company’s current products and market.
    • Demonstrated ability to work independently with minimal supervision.
    • Comfortable working in a warehouse environment with high exposure to physical labour.
    • Demonstrated ability to analyse and interpret information.
    • Professional judgment and discretion where required.
    • Excellent organisation and problem-solving skills.
    • Excellent written and verbal communication skills.
    • Knowledge of NetSuite, WOS & Microsoft Office.
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    Quality Control Analyst

    Liverpool, North West SRG

    Posted today

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    Job Description

    • Job Title: QC Analyst – Biosafety
    • Location: Speke, Liverpool.
    • Contract: until 31/7/26
    • Rate: £14 p/h
    • Hours: 37.5 per week


    SRG are currently working with a global pharmaceutical manufacturer based in Liverpool, looking for QC Analyst (Biosafety) to join the team. The site in Speke specialises in the production of sterile injectable products, for the treatment of the flu. This is a fantastic opportunity for a Biological Science graduate with some GMP experience to further their career.


    Main responsibilities:

    • Performing a range of tests within a highly regulated Quality Control laboratory to GMP regulations.
    • Performing routine QC testing
    • Documenting laboratory results in an accurate and timely manner.
    • Complying with GMP regulatory requirements at all times.


    Key requirements:

    • Experience of working to GMP/pharmaceutical regulatory requirements is desirable.
    • Biological background either from university degree or relevant work in the field
    • Computer skills, excel, word, outlook



    Preferrable

    • Experience within cell cultures and/or assay testing.
    • LIMS and SAP
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    Quality Control Inspector

    Ceto Talent

    Posted today

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    Job Description

    QA/QC Inspector – Solar PV Farm Project (OUTSIDE IR35 Contract)


    Location: Greater Bristol Area – Greenfield Site

    Duration : 6–12 months | 40 hrs/week | Some overtime available

    Rate: Negotiable hourly rate – Outside IR35


    We’re hiring a QA/QC Inspector for a 49MW greenfield solar farm project near Bristol. Our client is a globally recognised authority , leading the way in quality and sustainability across energy projects worldwide.


    Your Role:

    As the on-site QA/QC Inspector, you’ll play a vital part in ensuring all construction activities meet project specifications, industry regulations, and high-quality standards. From inspecting installations and verifying materials to collaborating with construction teams, you’ll be key to delivering a safe and successful project.


    Key Responsibilities:

    • Daily inspections of PV systems, cabling, structures, and electrical works
    • Monitor compliance with drawings, specifications, and industry standards
    • Verify delivery and installation of approved materials and components
    • Prepare NCRs, inspection checklists, and quality documentation
    • Witness and document electrical/mechanical testing (IR, continuity, torque)
    • Support audits and ensure adherence to ISO 9001, IEC, NEC, and local regs
    • Communicate with subcontractors and lead toolbox talks on quality & safety


    Requirements:

    • Diploma/Degree in Electrical, Mechanical, or Civil Engineering
    • Proven experience as a QA/QC Engineer in solar or renewable energy
    • Strong knowledge industry standards, and NEC contracts etc.
    • Familiar with PlanRadar (training provided), MS Office
    • Level ) & Level ) are advantageous
    • Detail-oriented, proactive, and a strong communicator


    Why Apply?

    • Work with an industry-respected, world-class organisation
    • High-impact project at the forefront of the UK's clean energy shift
    • Competitive day rate | Outside IR35 | Overtime available
    • Career-boosting contract | Longevity on other similar projects available


    Interested to know more?

    Apply now or contact Jasmine White at Ceto Talent to secure your place on this exciting project and help shape a renewable future.

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