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Harte Recruitment is proud to be partnering with a leading independent estate and letting agency with a strong presence in the property sector. Renowned for their expertise in residential lettings, property management and sales. They’re now seeking a Head of Property Management to join their experienced team in Newcastle. This is a great opportunity for a confident, proactive professional ready to take the next step in their property career.

As a Head of Property Management , you'll take on a leadership role overseeing and supporting a team of Property Managers to ensure all core processes are followed and service levels are consistently high. You’ll be responsible for mentoring team members, coordinating workloads, arranging training, and ensuring compliance with the latest property legislation.

The Package:

• Up to £40k basic salary
• Monday to Friday 8:45am – 5:00pm, (no weekends)
• Career progression opportunities in a fast-growing sector
• Buzzing, supportive team environment where success is celebrated
• 25 days holiday plus bank holidays
• Regular charity events and team initiatives
• Free street parking available

The Head of Property Management Role:

• Support Property Managers across the lettings department
• Monitor property management processes to ensure compliance with core procedures
• Arrange training for new and current staff to achieve required competency levels
• Conduct regular meetings with Property Managers
• Keep Property Managers up to date with latest Fire & Safety legislation
• Monitor Branch Organiser to ensure all tasks are covered and no errors remain
• Balance PM workloads and provide adequate cover across defined areas
• Review and sign off project management tasks
• Oversee TDS deposit disbursement and ending registration
• Review TDS disputes prior to adjudication
• Conduct quarterly reviews for Property Managers alongside Managing Director
• Review and resolve complaints prior to escalation

The Person:

• Previous experience as a Senior Property Manager (required)
• Customer-focused with experience in a service-oriented environment
• Strong administrative and IT skills and high attention to detail
• Experience supporting or mentoring colleagues
• Able to manage multiple priorities and balance workloads
• Positive, approachable, and proactive in a team environment
• ARLA or property related qualification is ideal

• £3 000 - 0,000 basic salary (negotiable for the right experience level)
• Monday to Friday 08:45 – 17:00
• NO WEEKENDS
• 25 days annual leave PLUS bank hols
• Regular team socials and events, including trips to watch Newcastle at St James’s Park
• Modern office to work from and all the latest tech to assist with your role
• Supported by extremely experienced industry professionals

• Overall responsibility and ownership across the Property Management department
• Support the Property Managers with their day to day role and career development
• Conduct regular meetings and quarterly one to ones to assist with the above
• Be the leader on compliance and ensure all properties and files are always up to date
• Monitor and improve where necessary the Property Management process
• Review and resolve complaints
• Be hands on, fill in and assist the team where necessary

• Experience as a Senior Property Manager or above is essential
• ARLA or a similar level of accreditation preferred
• Experience in a management position
• Competent across Microsoft office, Outlook and PM software
• Driving license and access to a vehicle

Chartered Surveyor (Property Management)

My client is a prominent public sector organisation who manage a billion-pound commercial portfolio which includes over 1800 assets in retail, office, industrial and mixed used properties. They have an incredible opportunity for a Chartered Surveyor to join the team.

The Chartered Surveyor (Property Management) will support the Assistant Property & Contracts (P&C) Manger in the management and enhancement of the investment property portfolio. Managing a portfolio of assets ensuring all lease obligations are met.

Key Responsibilities:

Manage the operation of their assigned portfolio, ensuring compliance with current legislation in respect of managed commercial properties.

Identifying asset management opportunities and producing business cases to improve the asset.

Monitoring and controlling income and expenditure associated with their assigned property portfolio, liaising and taking the lead in negotiations with the property agent and tenants in respect of rent reviews, lease renewals and agency matters ensuring favourable commercial terms

Provide support to achieve targets such as Commercial Rental Income and Asset Valuation giving cognisance to market dynamics.

Working collaboratively with stakeholders and partners to share knowledge, experience, procedures and drawing in appropriate skills as necessary.

Interpret complex reports such as costing reports, development appraisals, lease terms and legal advice and guidance.

Manage a demanding workload and ensure that the key tasks are carried out in a professional and effective manner.

Responsible for ensuring Health and Safety and risk management procedures are understood and adhered to

Required Skills:

Experience in negotiating property disposals/leases and acquisitions independently in deal making and delivery.

Experience in preparation of property option reports for potential development opportunities.

Knowledge of commercial property asset management, development and investment.

Knowledge and experience managing a commercial property portfolio.

Experience of joint working with partner organisations Excellent communication, presentation and report writing skills.

Strong negotiation skills Excellent time management, analytical and problem-solving skills.

Current market knowledge and technical skills

Additional Qualifications:

Chartered Surveyor - Member of the Royal Institution of Chartered Surveyors

Commitment to CPD providing supporting evidence

Full driving licence

On Offer:

A competitive salary with an excellent benefits system. 44K to 51K DOE with annual payrises

Flexible hybrid working with an office in Glasgow City Centre

35 hour working week

38.5 days annual holidays (including bank holidays)

Excellent pension scheme

For further information or to be considered for the role please send your cv and salary requirements to

• Oversee the day-to-day management of a diverse property portfolio, ensuring optimal performance.
• Lead, mentor, and manage the property management team, setting clear objectives and performance standards.
• Develop and implement effective property management strategies to maximise rental income and minimise vacancies.
• Ensure rigorous budget management and financial reporting for all properties.
• Oversee all aspects of tenant relations, including lease agreements, rent collection, and dispute resolution.
• Coordinate and manage maintenance, repairs, and capital improvement projects.
• Ensure full compliance with all landlord and tenant laws, health and safety regulations, and local authority requirements.
• Conduct regular property inspections and risk assessments.
• Analyse market trends and competitor activity to identify opportunities for growth and improvement.
• Develop and maintain strong relationships with tenants, suppliers, and stakeholders.

• Proven experience in a senior property management role, ideally overseeing a significant portfolio.
• Membership of RICS (Royal Institution of Chartered Surveyors) or equivalent professional qualification is highly desirable.
• Strong understanding of residential and commercial property lettings and management.
• Excellent financial acumen, with experience in budgeting, financial analysis, and reporting.
• In-depth knowledge of property law, landlord and tenant legislation, and health and safety regulations.
• Exceptional leadership, team management, and motivational skills.
• Outstanding communication, negotiation, and interpersonal abilities.
• Proficiency in property management software (e.g., MRI, Yardi, Qube).
• A proactive, solutions-oriented approach to problem-solving.
• Full UK driving licence and willingness to travel within the portfolio.

 ABOUT THE ROLE

A Property Management specialist who is responsible for the daily operation of a diverse property portfolio consisting of industrial estates, with some office and mixed retail properties.

The role will require regular and direct communication with institutional fund management clients and the supervision of a number of other property managers, graduates and on-site staff. 

You will work closely with the Property Accounts team to ensure that all financial information is reported accurately.

Building and maintaining close professional relationships with clients, tenants and colleagues is paramount to your success. Proactiveness and going above and beyond is expected.

You will prepare formal and detailed client reports on the property management service, quarterly annually and on an ad hoc basis. Working closely with both tenants and clients you will ensure all rental and other income (including tenant indebtedness) is administered and recorded correctly. You will prepare and oversee the service charge expenditure while ensuring tenants comply with all lease obligations.

Clients may lean on your professional advice and support in connection with value enhancement assets, rent reviews, lettings and lease renewal programmes.

Upselling specialist services and utilising knowledge from our Environmental and Sustainability team, Building Surveying services and introducing placemaking initiatives alongside our Activate team, will help utilise the professional services we offer.

Other duties will include:

•    Overseeing the provision of common services to properties and tenants.

•    Working with landlords and tenants on all other matters relating to the clients’ property portfolio.

•    Undertaking or arranging property inspections.

•    Assisting clients in the acquisition and disposal of properties.

•    Dealing with tenant applications for consent to assign, sublet and alter.

A proactive, practical, and positive approach to work is required.

Excellent and professional communication skills with the ability to build gravitas amongst clients is also paramount.

Being MRICS is preferred. As a Senior Property Management Surveyor you will need to help support the early careers of our Graduates and Apprentices working towards their professional qualification.

•    Hybrid working to offer you a great work life balance, with a minimum of three days in the office.

•    A full-time contract (35 hours a week) allowing additional flexibility to what time you can start work.

•    Discretionary annual bonus and salary reviews.

•    Healthcare, life insurance & wellness programme.

•    Long service additional holidays, your birthday off and an extra day between Christmas and New Year

•    Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.

•    Social events throughout the year including a firm wide Christmas party!

•    Generous referral bonus.

As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry.

We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors.

We pride ourselves on the calibre of our employees and their unique skill sets.

For more information on working for Workman please visit
Our People | Workman LLP

We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010

This job description does not form part of your contract of employment and the duties may be amended from time to time.

An excellent opportunity has arisen for an experienced, recently qualified and driven individual to join a growing and ambitious business as a Surveyor in our Commercial Management team.

The Commercial Management team is a fully integrated management offering based in our London office. The team acts for a wide variety of landlord clients, from family trusts to one of the UK’s largest retailers, and in the main property sectors of retail, office and industrial, working closely with the residential management team on mixed-use buildings and portfolios.

With support from the commercial management lead, you will be responsible for managing your own portfolio of properties, spread across sectors, on behalf of a number of clients and will work to support  the team as necessary in other areas.  Your duties will include (but will not be limited to) the following:

• Property management : ensure properties are efficiently managed.  Anticipate, monitor, and resolve issues; maintain regular contact with occupiers; and ensure delivery of services within the service   charge budget.
• Health and safety : work with internal teams to ensure the health and safety of all properties under management. Undertake regular inspections to ensure compliance with lease obligations, internal business standards, and RICS guidelines.
• Budgeting: assist in preparing annual budgets in accordance with service charge procedures and RICS Code of Practice. In partnership with Client Accounting, manage and monitor expenditure throughout the year.
• Finance management : manage and collect sums owed by occupiers relating to rent, service charge, insurance, and any other sums due under the lease.
• Lease management: manage and monitor key lease event dates including break options, rent reviews and lease renewals.  Manage applications by occupiers under the lease, such as licences to assign, alter and underlet.  Implement and develop systems to ensure applications are dealt with properly and efficiently.
• Client reporting : contribute to and prepare client reports.  Arrange and attend monthly and quarterly management meetings and any other meetings at the client’s request.

Requirements

Essential qualifications

• Industry related qualification
• MRICS qualified (desirable)
• IT literate (Microsoft packages)

Essential knowledge, experience and skills

• Experience in the commercial property management / surveying sector.

• Experience of setting and management of service charge budgets.
• Proven ability to interpret and implement policies, procedures, and legislation relevant to commercial property management / surveying.
• Working knowledge of Landlord and Tenant legislation.
• Ability to manage multiple tasks, prioritise activities, and achieve desired outcomes.
• Proven track record of effective communication with individuals at all levels.
• Proven track record of managing various stakeholder relationships to get consensus on solutions.
• Experience of using TRAMPS (preferred) or similar property management accounting system.

Benefits

• Hybrid working - to give you the flexibility you need
• Holidays: 25 days increasing in line with length of service to a maximum of 30 days
• Enhanced auto enrolment pension scheme - to help you save for the future
• Life assurance - to protect your loved ones should the worst happen
• Interest free season ticket loans
• Cycle to work scheme - discounted bicycles
• Flu and eye care vouchers - to keep you healthy
• Employee Assistance Programme - 24/7 health & wellbeing support
• Remote GP app - to give you and your family access to medical experts quickly
• Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
• Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more

Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:

• Purchasing up to 5 days additional holiday
• Discounted gym membership
• Discounted dental insurance
• Discounted private medical insurance for family cover
• Discounted critical health insurance and more

We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don’t have all the skills we have asked for - we will support you with the development you need.

Recruitment agencies

Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team.

We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.

A Property Management specialist to join a dynamic team delivering property management services to a range of institutional and property company clients.

The role will require regular and direct communication with institutional fund management clients and the supervision of a number of other property managers, graduates and on-site staff. 

You will work closely with the Property Accounts team to ensure that all financial information is reported accurately.

Building and maintaining close professional relationships with clients, occupiers and colleagues is paramount to your success. Pro activeness and going above and beyond is expected.

You will prepare formal and detailed client reports on the property management service, on a quarterly or ad hoc basis. Working closely with both tenants and clients you will ensure all rental and other income (including occupier indebtedness) is administered and recorded correctly. You will prepare and oversee the service charge expenditure while ensuring occupiers comply with all lease obligations.

Clients may lean on your professional advice and support in connection with value enhancement projects such as rent reviews, lettings, lease arrears or surrenders

Up-selling specialist services and utilising knowledge from our Environmental and Sustainability team, Building Surveying services and introducing placemaking initiatives alongside our Activate team, will help to provide holistic service to our clients.

Other duties will include:

• Working with landlords and occupiers to build strong relationships and assist with all other matters relating to the clients’ property portfolio
• Overseeing the quality of service and reporting delivered by all members of the team including regional surveyors.
• Management of the annual insurance renewal process and recharging of premiums.
• Assisting clients in the acquisition and disposal of properties.
• Dealing with occupier applications for consent to assign, sublet and alter.
• Help supervise and lead members in the team and support them through their journey to become chartered.
• Preparation and administration of Service Charge Budgets and Reconciliations

A proactive, practical, and positive approach to work is required.

Excellent and professional communication skills with the ability to build gravitas amongst clients is also paramount.

Experience managing a range of asset classes including offices, industrial and retail parks will be vital to this role.

Being MRICS is preferred. As a senior member of the team you will need to help support the early careers of our Graduates and Apprentices working towards their professional qualification.

• Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
• A full-time contract (35 hours a week) offers the core hours of 10am – 4pm, allowing additional flexibility to what time you can start work.
• Discretionary annual bonus and salary reviews.
• Healthcare, life insurance & wellness programme.
• Long service additional holidays, your birthday off and an extra day between Christmas and New Year
• Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
• Social events throughout the year including a firm wide Christmas party!
• Generous referral bonus.

As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry.

We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors.

We pride ourselves on the caliber of our employees and their unique skill sets.

For more information on working for Workman please visit
Our People | Workman LLP

We are an equal opportunities employer, and it is our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act 2010

This job description does not form part of your contract of employment and the duties may be amended from time to time