48,810 Customer jobs in the United Kingdom

Overview

Our client, a well-established and growing business based in Winchester, is seeking a Customer Relations Advisor to join their team. This is a key role at the heart of the company, where you’ll act as the vital link between sales, production, logistics, and the customer ensuring every order runs smoothly from start to finish. Working with luxury products, you’ll take pride in maintaining the high standards expected by their clients, delivering an exceptional customer experience every time. If you’re someone who thrives on organisation, enjoys problem-solving and values excellence in service, this role could be perfect for you.

This range is provided by Oyster Recruitment Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Winchester, England, United Kingdom

• Accurately process sales orders, confirming lead times, availability, pricing and bespoke requirements.
• Keep accurate client and order records within internal systems.
• Provide timely updates to clients on order status and proactively manage expectations.
• Handle customer enquiries across phone, email and online platforms.
• Collaborate with logistics, warehouse, production and sales teams to ensure smooth fulfilment.
• Identify and communicate any delays, shortages or issues, coordinating solutions such as returns or replacements.
• Support service reporting and take part in continuous improvement initiatives.

• 2+ years of experience in customer service, order processing, or operations within a luxury retail/ high net worth product environment.
• Naturally customer-focused, with a calm, professional communication style.
• Exceptionally organised, with great attention to detail and accuracy.
• Resilient when working under pressure or managing multiple queries at once.
• Collaborative mindset to work cross-functionally with internal departments.
• Confident using systems such as ERP, CRM, email, and Excel.
• Knowledge of sales order processing and systems such as SAP, Sage, or Datafile.
• Experience with HubSpot or similar CRM software is desirable.

• Entry level

• Full-time

• Customer Service and Administrative

• Furniture and Home Furnishings Manufacturing

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Overview

The Customer Relations Manager acts as the key point of contact for customers as they move through the Taylor Wimpey Customer Journey from the point they are introduced to their finished home prior to legal completion until they have settled into their new home (typically 8 weeks). They are responsible for ensuring that the homes handed over meet Taylor Wimpey Consistent Quality Standards and are customer-ready, and for working with Sales and the Site team to ensure customers legally complete in the expected timeframes. They carry out quality Home Demonstrations and all aftercare events in a timely and quality way, keeping customers informed on the progress of any issues they raise and working with the Site team to resolve these quickly.

• Demonstrates role model customer behaviour and acts as an inspiring role model across the team in the delivery of great customer service.
• Engages with customers professionally to ensure their problems are understood and that actions will be taken to resolve them quickly.
• Represents Taylor Wimpey values by behaving with integrity and professionalism, collaborating positively with others, and driving operational performance to achieve business objectives.
• Collaborates with the Site and Sales teams to ensure Home Quality Inspections, Home Demonstrations, and Customer Journey Aftercare events are carried out in a timely manner relative to the expected legal completion date.
• Invites all customers to a Home Demonstration and Pre-Completion Inspection ahead of legal completion to ease move-in day.
• Visits customers after they have moved in to collect snagging lists and defects, and works with the Site team to resolve issues.
• Maintains a solution-focused approach to ensure SLAs are achieved and manages conflicting priorities effectively.
• Works independently in an organized and planned manner to resolve issues, tasks, and complaints within the required SLA.
• Escalates unresolved issues to the Customer Director when they cannot be resolved within SLA; ensures quality notes exist for reference.
• Builds relationships with other functions and with subcontractors and suppliers to understand expectations and drive continuous improvement of service.
• Shows commitment to continuous improvement and develops ways of working to be more efficient and cost-effective.
• Keeps up to date with house type ranges, products, specifications, and new technology to inform conversations with customers.

• Able to demonstrate flexible, efficient, and reliable work patterns, including some weekend and end-of-day hours.
• Strong interpersonal, communication, and relationship-building skills.
• Proven ability to work collaboratively, manage complex internal relationships, and challenge appropriately.
• Proven ability to remain calm, measured, and resilient in challenging situations.
• Proven track record of managing complex customer matters.
• Previous experience in the housebuilding industry.
• Commitment to continuous development and willingness to seek feedback to improve performance.

Make a Home at Taylor Wimpey. At Taylor Wimpey, we don’t just build houses; we build futures. We offer opportunities on your doorstep and a culture that supports growth, collaboration, and a no-blame environment. We have 22 regional offices across the UK and operations in Spain, with tools to develop your skills and the freedom to explore new avenues. We provide a range of benefits including retail discounts, life insurance, private healthcare, a pension scheme with company contributions, and a discounted house purchase scheme, among others. We also offer opportunities to tailor your benefits package.

As a Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which affect their ability to perform daily activities, ensuring barriers are eliminated in employment opportunities. We guarantee an interview to applicants who declare a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Overview

We have an exciting new role for a Customer Relations Manager based at Newbury Grove care home in Newbury. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Scarlet House through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about our facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

• Consultative sales approach
• Self-motivated, flexible, and enthusiastic.
• Collaborative, sharing ideas and information.
• Highly organised, managing multiple priorities.
• Customer service oriented.

• Dynamic, growing organisation dedicated to outstanding care.
• Supportive, inclusive team environment.
• Competitive salary and commission structure alongside a comprehensive benefits package.
• Make a meaningful impact on residents' lives.

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us: Care UK is an award-winning private care company with over 165 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.

Customer Relations Consultant

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Preston

Description

Davies are currently recruiting people who are passionate about excellent customer service and helping people in their time of need. We are looking for a Customer Relations Consultant to join our team in Stoke who will act as a central point of contact for internal, and external customers in the resolution of complaints. We’re looking for confident people who remain calm under pressure and have experience of dealing with difficult conversations. Being able to resolve an issue for a customer from start to end is a rewarding feeling, so we would like to hear from anyone with transferable skills who has experience with customer facing roles and telephone/written communication.

Location & Hours

Location: Preston office - hybrid after probation - then 50% in the office and 50% remote per month

Hours: 37.5 hours per week, Monday-Friday

• Acknowledging and investigating new complaints (Tier 1); introducing yourself to the customer/policyholder, and letting them know you are now personally managing the situation for them by telephone
• You then have the autonomy and responsibility to coordinate with all areas of the business to resolve the situation for the customer, so you’ll be a proactive person eager to get involved with other teams to make things happen and take action
• Resolving complaints and issuing FRL (Final Response Letters), post calling the customer / policyholder with the resolution of their complaint
• Responding to queries from the operational team
• Any other reasonable duties assigned by one of our Team Managers or Operations Manager

• Although we prefer those with a good level of previous industry experience, it’s not essential as we offer full support and training
• You do need to have a high level of written communication, as high-volume creation of accurate emails and letter writing is part of this role
• We value transferable skills and qualities and focus on what you can bring to the role
• Understand the value of delivering great customer service
• Ability to deal with challenging conversations confidently and calmly
• Delivering outcomes including adapting a sensitive approach where required

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Overview

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Customer Relations Manager

Care Home: Essex-based working across multiple local sites

Hours per week: 40 hours per week

Salary: £40,000 - £45,000 per annum plus commission

We are excited to offer a fantastic opportunity to join our Sales & Marketing team as a Customer Relations Manager. This role involves working across multiple Sanders Senior Living care homes within the Essex region, supporting our teams to ensure self-funded occupancy targets are consistently met.

As the Customer Relations Manager, you will take overall responsibility for the sale of self-funding beds, delivering a seamless move-in experience for new residents and their families. You’ll be a key part of the resident journey, from first enquiry to move-in day, ensuring every interaction is handled with professionalism, empathy, and care.

Working in close collaboration with our central marketing team, you will develop and implement tailored marketing strategies for each location, aligned with their unique community and setting. You'll also lead on home-specific marketing events, drive local engagement through schools, charities and businesses, and play an active role in promoting our homes through social and traditional media channels.

Were seeking an experienced sales and business development professional, with a background in the care or health sector. The ideal candidate will be confident working across multiple homes and will have:

• A proven track record of exceeding sales or occupancy targets
• Outstanding interpersonal and communication skills
• The ability to build strong relationships with residents, families, and external stakeholders
• A flexible and proactive approach to working across different care home settings
• A passion for excellent customer experience and a person-centred mindset

• 28 days Paid Holiday
• Pension Scheme
• Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
• Employee Assistance Scheme that is also available to immediate family members
• Comprehensive induction and ongoing, paid training
• Free DBS Check and uniform
• Opportunities to progress your career within the company
• Free, on-site parking
• Employee of the Month awards

Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference.

Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.

Oyster Care Homes

Job Description

Who are we?

Oyster Care Homes are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team.

We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.

The Role

Oyster Care Homes is delighted to announce an exciting opportunity for an experienced Customer Relations Manager to join our team. As we continue to expand and innovate in the Care sector, we're seeking an individual who is passionate about promoting our services, enhancing brand visibility and fostering strong relationships with our target audience.

Key Responsibilities

• Developing and implementing a culture of high-quality customer care, undertaking support visits / evaluation of the enquiry and sales pipeline across Oyster Care Homes.
• Overseeing and continually improving all aspects of our customers journey, including but not limited to "what good looks like" for our customers and embedding as standard best practice across all parts of Oyster Care Homes.
• Support the team to take effective customer focused initial enquiries through to admission date.
• Provide support, guidance, and advice to the improvement of sales targets, whilst also assisting with and leading on that change and development in key areas of the sales and customer process once identified.
• Contribute effectively as a member of the senior management team within Oyster Care Homes.
• Support the General Managers in understanding and implementing a commercial approach to the running of their service.

Who are we looking for?

It is the Customer Relations Manager's role to train and continually develop the Oyster team to achieve this level of excellence, helping our customers in their decision making to choose Oyster Care Homes as their trusted place of care.

Through the collecting and analysing of data, plus working collaboratively with our Digital Marketing Exec and the wider Senior Management Team (SMT), the Customer Relations Manager will use factual "data driven" models and information, combined with authentic excellent customer service, to drive the right outcomes across the group.

Are you someone who thrives in a fast-paced environment, is eager to take on new challenges, and has a track record of delivering results? If you're ready to make a meaningful impact and contribute to the success of our mission in providing exceptional care, we encourage you to apply for this exciting opportunity with Oyster Care Homes.

Hours of work: Monday to Friday, 09:00-17:00, which equates to 40 hours per week.

Place of work: Hybrid – supporting Oyster Care Homes across the network.

We Will Offer

• A PERMANENT contract of employment
• A COMPETITIVE rate of pay
• FULLY FUNDED enhanced DBS check
• A job with PURPOSE and SATISFACTION
• FULLY FUNDED Blue Light Card
• PAY DAY Breakfast
• FREE Meal on Shift

We have an exciting new role for a Customer Relations Manager based at Newbury Grove care home in Newbury. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Scarlet House through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities:

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about our facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

What We're Looking For:

• Consultative sales approach
• Self-motivated, flexible, and enthusiastic.
• Collaborative, sharing ideas and information.
• Highly organised, managing multiple priorities.
• Customer service oriented.

Why Join Care UK?

• Dynamic, growing organisation dedicated to outstanding care.
• Supportive, inclusive team environment.
• Competitive salary and commission structure alongside a comprehensive benefits package.
• Make a meaningful impact on residents’ lives.

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us:

Care UK is an award-winning private care company with over 165 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.

Oyster Care Homes are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team.

We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.

Oyster Care Homes is delighted to announce an exciting opportunity for an experienced Customer Relations Manager to join our team. As we continue to expand and innovate in the Care sector, we are seeking a person who is passionate about promoting our services, enhancing brand visibility and fostering strong relationships with our target audience.

• Developing and implementing a culture of high-quality customer care, undertaking support visits / evaluation of the enquiry and sales pipeline across Oyster Care Homes.
• Overseeing and continually improving all aspects of our customers journey, including but not limited to “what good looks like” for our customers and embedding as standard best practice across all parts of Oyster Care Homes.
• Support the team to take effective customer focused initial enquiries through to admission date.
• Provide support, guidance, and advice to the improvement of sales targets, whilst also assisting with and leading on that change and development in key areas of the sales and customer process once identified.
• Contribute effectively as a member of the senior management team within Oyster Care Homes.
• Support the General Managers in understanding and implementing a commercial approach to the running of their service.

It is the Customer Relations Manager’s role to train and continually develop the Oyster team to achieve this level of excellence, helping our customers in their decision making to choose Oyster Care Homes as their trusted place of care.

Through the collecting and analysing of data, plus working collaboratively with our Digital Marketing Exec and the wider Senior Management Team (SMT), the Customer Relations Manager will use factual “data driven” models and information, combined with authentic excellent customer service, to drive the right outcomes across the group.

Are you someone who thrives in a fast-paced environment, is eager to take on new challenges, and has a track record of delivering results? If you are ready to make a meaningful impact and contribute to the success of our mission in providing exceptional care, we encourage you to apply for this exciting opportunity with Oyster Care Homes.

Hours of work: Monday to Friday, 09:00-17:00, which equates to 40 hours per week.

Place of work: Hybrid - supporting Oyster Care Homes across the network (South East of England)

Our screening and recruitment process is conducted in line with Oyster Care Homes’ Safeguarding Policy.

• Mid-Senior level

• Full-time

• Customer Service
• Sales
• Business Development

• Nursing Homes and Residential Care Facilities

South East, England, United Kingdom

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Customer Relations Consultant

Hybrid Working – Mainly home based with travel to office for occasional meetings.

Up to £25,229.30 DOE plus benefits

About Vets Now

We are at the forefront of emergency and critical care, making a real difference to pet owners and saving the lives of pets each day. We provide cover to over 1000 vet practices and have over 60 emergency clinics and specialist referral hospitals across the UK. Vets Now are truly at the cutting edge of pet emergency services.

About the role

We are currently seeking a Customer Relations Consultant to join our client care team.

This is predominately a home-based role, occasional attendance in our support office in Dunfermline will be required for ad hoc meetings and training.

Working hours are typically Monday to Friday from 9am to 5pm, however, we can offer part time positions also.

Key responsibilities

• Work as a team to take responsibility for the complaint’s mailbox and admin duties.
• Gather evidence to ensure a fair and robust complaint investigations can take place.
• Review and consider evidence, using own judgement to reach a fair outcome for both the client and the business.
• Take ownership of complaints and manage own workload and prioritise to ensure complaints are responded to in a timely manner and within SLA.
• Communicate clearly with both internal and external contacts, displaying excellent soft skills.
• Continually seek to improve customer service by identifying improvement opportunities.
• Ensure compliance with GDPR during all communication and maintain confidentiality regarding staff and clients.
• Identify key root cause complaint issues and log these on the complaints management system.

Skills and experience

• Passion to deliver excellent customer service consistently
• Ability to display empathy and de-escalate difficult situations
• Strong written and verbal communication skills with good attention to detail
• Ability to prioritise workload and work to tight deadlines
• Resilient and adaptable to change
• Excellent investigative and problem solving skills
• Good organisational skills with ability to multi-task
• Good working knowledge of Microsoft packages
• Ability to work flexibly, on own initiative and as part of a team
• Ability to deal with difficult calls
• Proven experience in a complaint handling role desirable

Rewards and benefits

• 7 weeks annual leave
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health*
• Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
• Family-friendly policies including sick, maternity, paternity and adoption pay schemes
• UK Standard Pension contributions – 5% Employee/3% Employer
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service of two times annual salary

We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.