46,029 Customer jobs in the United Kingdom

We are currently looking for multiple Customer Care Agents at Gatwick Airport. Working as a member of the Passengers with Reduced Mobility (PRM) Team, you will be responsible for the transfer of PRM or those needing assistance from the aircraft to the terminal building or from the terminal building to the aircraft.

Main Duties  

• Always ensure that you maintain the highest standards of personal hygiene and appearance in accordance with Uniforms Standards Policy.
• Responsible for reading the daily brief and ensuring up to date with any operational/terminal changes.
• Assist special assistance passengers through the terminal to and from the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques.  Being professional, polite, and courteous always.
• Perform Customer Care Agent (CCA) duties as directed by Operations Control. Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy (if you in a possession of valid driving licence & have received relevant training, you are expected to operate a buggy), as depicted by their categorisation.

Whats Required

• Always happy to help and support others
• Work in a physically demanding role 
• Basic IT skills
• Flexiable to work a mixture of shifts 

Whats on Offer?

• Opportunity to work in the exciting aviation industry!
• £14.01ph 
• Paid weekly every Friday
• Work until end of October with potential to be kept on or move to a new role within the airport
• 22hrs/ week contract with overtime available 
• We are currently looking for multiple Customer Care Agents at Gatwick Airport. Working as a member of the Passengers with Reduced Mobility (PRM) Team, you will be responsible for the transfer of PRM or those needing assistance from the aircraft to the terminal building or from the terminal building to the aircraft.

  Main Duties  

• Always ensure that you maintain the highest standards of personal hygiene and appearance in accordance with Uniforms Standards Policy.
• Responsible for reading the daily brief and ensuring up to date with any operational/terminal changes.
• Assist special assistance passengers through the terminal to and from the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques.  Being professional, polite, and courteous always.
• Perform Customer Care Agent (CCA) duties as directed by Operations Control. Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy (if you in a possession of valid driving licence & have received relevant training, you are expected to operate a buggy), as depicted by their categorisation.
• Whats Required
• Always happy to help and support others
• Work in a physically demanding role 
• Basic IT skills
• Flexiable to work a mixture of shifts 

• Whats on Offer?

• Opportunity to work in the exciting aviation industry!
• £14.01ph 
• Paid weekly every Friday
• Work until end of October with potential to be kept on or move to a new role within the airport
• 22hrs/ week contract with overtime available 
•  Tuesday, Wednesday, and Thursday from 6 AM to 1 PM or   1 PM to 8 PM

Are you a passionate complaints handler with a knack for delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Handler to join their team!

Position: Customer Care Handler
Contract Type: Permanent
Annual Salary: 27,000
Working Pattern: Full Time

Role Overview:
As the Customer Care Handler, you will be a cornerstone of the organisation's customer service operation. You will oversee the Customer Outcome Team's daily administration, focusing on two pivotal areas: complaint handling and supporting regulatory requirements. Your analytical skills will play a crucial role in ensuring customer satisfaction and compliance.

Key Responsibilities:

• Complaint Handling: Assess, evaluate, and investigate all complaints in line with departmental KPIs.
• Root Cause Analysis: Identify and analyse complaints from various sources, including Trust Pilot and social media.
• Operational Support: Implement and improve departmental processes based on analysis and forecasting.
• Training & Development: Identify staff training needs, develop training materials, and conduct refresher training sessions.
• Customer Engagement: Conduct regular assessments of customer interactions to ensure compliance with Treating Customers Fairly (TCF) principles.
• Collaboration: Work closely with internal departments and senior management to provide updates on team activities and development projects.
• Reporting: Submit KPI reports and maintain a root-cause analysis register.

What We're Looking For:

• Experience: Proven experience in customer service operations, complaints handling desirable but not essential
• Skills: Strong analytical skills, exceptional attention to detail, and a talent for training and observation.
• Interpersonal Skills: Ability to build rapport quickly with clients and colleagues, demonstrating empathy and understanding.
• Motivation: A proactive approach to setting and achieving personal and departmental goals.

Why Join Us?

• Be part of a forward-thinking organisation with a strong reputation in the industry.
• Enjoy a supportive work environment where your contributions are valued.
• Take the next step in your career with a role that offers both challenges and opportunities for growth.

If you're ready to make an impact in achieving excellent customer outcomes, we want to hear from you! Apply now!

Join our client in shaping the future of customer service! Your adventure starts here!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Advisor

25,000 - 26,000 + Training & Development Opportunities + Excellent Benefits

Bedford, Bedfordshire (Commutable from: Milton Keynes, Northampton, Biggleswade, Leighton Buzzard, Luton)

Do you have a background in customer service and looking for a new role within a well-established company that provides you with training and the chance to advance your skillset within the engineering sector?

On offer is a fantastic opportunity to take the next step in your career with a multi-million-pound organisation who are renowned for looking after their own.

The company are leaders in their industry and are going from strength to strength. Due to their continued success, they are now looking to add to their closeknit team.

In this varied role, you will be the first point of contact for all customers, maintaining high levels of customer service, and driving the continuous improvement of the Customer Support team.

This is an excellent opportunity for a motivated individual to join a friendly, tightknit team to provide essential support to customers, whilst providing a great work life balance and long term job security.

The Role:

• Provide high level of customer service
• Enter orders in the SAP system
• Be a source of knowledge for new and existing customers

The Person:

• Customer service experience
• Ability to handle multiple tasks and priorities
• Commutable to Bedford

Job Reference Number: (phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact (Jack Banks) at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

• Manage the onboarding process for new suppliers
• Ensure updated product specifications are obtained for label reprints and check for any necessary updates
• Monitor packaging stock levels and coordinate with suppliers to ensure supply chain continuity
• Create and ensure SSCC labels are agreed upon with suppliers
• Provide additional support to the customer service team during busy periods to ensure a high level of service
• Handling customer queries over telephone and email
• Handle customer complaints and compensation, ensuring resolutions meet company standards
• Ensuring supplier certifications are up to date
• Support cross-functional requests for product launch and quality

• To have experience within a customer service role.
• Knowledge of EUFIC Regulations/Allergen Labelling would be beneficial
• Excellent attention to detail and ability to manage multiple tasks and deadlines.
• Strong communication skills to liaise effectively with internal teams, suppliers, and external stakeholders.
• Proficiency in project management

• Be part of a growing mission-led business dedicated to better serve people & planet
• Friendly, enthusiastic, like minded team – vibrant office working environment
• Flexible working hours (start between 8.30-10am finish between 4.30-6pm)
• Hybrid working model (3-days per week in-office and 2 days from home)
• Real opportunities to grow in your career and develop your skills as we scale the company
• Free product samples and new product testing sessions

My client, a luxury and reputable brand within the industry are looking to recruit a Customer Care Manager, you'll be the voice of the customer within their business. You'll lead a small, dedicated team, resolve escalated issues, analyse feedback trends, and work cross-functionally to continually improve customer satisfaction. You'll play a key role in strengthening the brand reputation and delivering outstanding post-travel care.

Key Responsibilities
* To manage the day-to-day operation of the Customer care function
* To work with colleagues globally to align guests post travel experience
* Provide strong situational management skills day-to-day and during times of disruption
* Deliver a consistent approach to problem solving, balancing our guests' experience with the commercial needs of the business
* Develop and maintain strong relationships both internally and externally, including with our overseas operations
* Manage the Customer Care operation effectively ensuring service levels remain high and SLAs are consistently achieved
* Champion a continuous improvement approach, seeking ways in which we can continually develop our guest experience and processes
* Work closely with Customer Service within the department to support in the response to emergency situations
* Comprehensively understand our products and services
* Ensure guests are kept informed at all times throughout the Customer Care process
* Record FTV in a manner in which this can be referred to at a later date should guests rebook
* Respond to guests' communications in accordance to ABTA guidelines

About You
* Previous experience working in a Customer Care environment
* ABTA & Arbitration handling essential
* Proven problem-solving capabilities
* Ability to work effectively under pressure & remain level-headed
* Ability to develop & maintain key internal and external relationships
* Excellent written and verbal communication skills
* Strong organisational and time-management skills
* Pro-active & flexible in approach to work
* Self-motivated and the ability to work under own initiative
* High attention to detail
* Tenacity in following through customer service issues to a successful conclusion
* Ability to work as part of a team and alone
* Positive and organised approach with an eye for detail and accuracy
* High attention to detail for case documentation
* Ability to manage sensitive situations with empathy and professionalism
* Good understanding of consumer rights and ABTA and Arbitration guidelines
* Confidence to liaise with legal representatives and external bodies

The Package
* Competitive salary + performance bonus
* Travel perks and industry discounts
* Flexible/hybrid working arrangements
* A supportive, inclusive, and global team
* Career development and training opportunities

Interested?
Please follow the instructions to apply, attaching your CV. For further enquiries, please contact Gemma on (phone number removed) (url removed)

My client, a luxury and reputable brand within the industry are looking to recruit a Customer Care Manager, you'll be the voice of the customer within their business. You'll lead a small, dedicated team, resolve escalated issues, analyse feedback trends, and work cross-functionally to continually improve customer satisfaction. You'll play a key role in strengthening the brand reputation and delivering outstanding post-travel care.

Key Responsibilities
* To manage the day-to-day operation of the Customer care function
* To work with colleagues globally to align guests post travel experience
* Provide strong situational management skills day-to-day and during times of disruption
* Deliver a consistent approach to problem solving, balancing our guests' experience with the commercial needs of the business
* Develop and maintain strong relationships both internally and externally, including with our overseas operations
* Manage the Customer Care operation effectively ensuring service levels remain high and SLAs are consistently achieved
* Champion a continuous improvement approach, seeking ways in which we can continually develop our guest experience and processes
* Work closely with Customer Service within the department to support in the response to emergency situations
* Comprehensively understand our products and services
* Ensure guests are kept informed at all times throughout the Customer Care process
* Record FTV in a manner in which this can be referred to at a later date should guests rebook
* Respond to guests' communications in accordance to ABTA guidelines

About You
* Previous experience working in a Customer Care environment
* ABTA & Arbitration handling essential
* Proven problem-solving capabilities
* Ability to work effectively under pressure & remain level-headed
* Ability to develop & maintain key internal and external relationships
* Excellent written and verbal communication skills
* Strong organisational and time-management skills
* Pro-active & flexible in approach to work
* Self-motivated and the ability to work under own initiative
* High attention to detail
* Tenacity in following through customer service issues to a successful conclusion
* Ability to work as part of a team and alone
* Positive and organised approach with an eye for detail and accuracy
* High attention to detail for case documentation
* Ability to manage sensitive situations with empathy and professionalism
* Good understanding of consumer rights and ABTA and Arbitration guidelines
* Confidence to liaise with legal representatives and external bodies

The Package
* Competitive salary + performance bonus
* Travel perks and industry discounts
* Flexible/hybrid working arrangements
* A supportive, inclusive, and global team
* Career development and training opportunities

Interested?
Please follow the instructions to apply, attaching your CV. For further enquiries, please contact Gemma on (phone number removed) (url removed)

Summary of the role:

The Customer Care / Prescription Management Advisor will be responsible for delivering an outstanding customer experience.As the main point of contact for allday-to-day customer queries. They will also be responsible for placing and managingorders, answeringcalls, providing product information, and helping the customers by being informative, empathetic, and eager to solve queries quickly, politely, and professionally.

Shifts

Saturday - 08.00am - 1.00pm

Sunday - 10.00am - 2.00pm

Main Responsibilities:

• Managing incoming calls and customer service enquiries via email in a timely manner
• Process customer orders received via inbound and outbound telephone, email,postor EPS
• All aspects of prescription management
• Identifying and assessing customer needs
• Open and maintain customer accounts by recording up to date and accurate account information
• Resolve product or service problems by clarifying the customer's complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Meet personal/team targets as required
• Showsensitivity anddiscretionto ourcustomers andunderstand the need for strict confidentialityat all times.
• Develop strong relationships with the customers to support retention and growth
• Record all customer complaints as per the current process
• Identify opportunities to refer to product specialists
• Complete additional tasks as required to support the team

Skills

Excellent communication and listening skills

Ability to deal with customer complaints

Confident telephone manner

If you are interested in our job offer, please apply today or give us a call. Please note that we reserve the right to close the vacancy prior to the application deadline/closing date once a sufficient number of applications have been received. If you haven't heard back from us within 2 weeks, please assume that unfortunately on this occasion your application has been unsuccessful. BakerRecruitment Group is an equal opportunities recruiter, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. We act as an employment business in relation to this vacancy.

Our client is a well respected Social Housing Contractor with a reputation for delivering homes to a high quality finish for local authorities across London and the South East.

Owing to a vast increase in units delivered and continued & exciting growth plans they are looking to add two additional Customer Care Operative (Technician) to their existing regional Customer Care team.

The sites you will be covering will be Hertfordshire, North London, Bedfordshire, Buckinghamshire.  

You will be working on post-completion properties ensuring all defects are rectified within a professional and timely manner, working in customers homes, liaising with customers on issues raised and putting right, within their 2 year defects period.

The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes.

This includes works from: Carpentry, Plumbing, Decorating, Painting, Mastic, Tiling etc throughout the warranty period.

The role:

• Meet with customers in their homes and carry out works to a high-quality and timely manner.
li>Working along-side contractors as necessary to ensure all works are carried out as necessary.
• Keeping the company updated regarding works that are finished.
• Travel across the region covered as necessary.
• Adhering to Health & Safety policies at all times.

Skills Required:

• Preferable Joinery background but other trades to be considered.
• You must have experience working for a House Builder within a similar role such as Multi Trader / Operative.
• Experience with the following Multi Trades works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floorboards etc.

On offer:

• Basic salary between £35,000 - £45,000
< i>Fully expensed vehicle
• Tools provided
• Company uniform
• 20 days annual leave plus bank holidays and christmas shutdown
li>Bonus

Role: Customer Care Coordinator
Location: Warrington

Salary: 25,000 - 30,000 (Dependant on experience)

(Pension, Bonus scheme, 26 days holiday)

Are you passionate about delivering exceptional customer service in the housing sector?
Do you thrive in a fast-paced, supportive environment where your contribution genuinely matters?

We have a fantastic opportunity for a Customer Care Coordinator to join a well-established and respected housebuilder based in the Warrington area.

The Company:

Operating across the UK, this award-winning housebuilder is known for delivering high-quality, affordable homes-often supporting first-time buyers and families taking their next step up the property ladder. The business is regionally focused, with a strong presence in the North West, and has a proud reputation for community-focused development and customer satisfaction.

The Role:

As a Customer Care Coordinator, you will play a key role in delivering a 5-star aftercare experience to homeowners. Working closely with internal teams and external contractors, you'll ensure that any reported issues-such as defects or snags-are resolved quickly, professionally, and with a focus on quality.

You'll act as the central point of contact for customers post-completion, guiding them through the resolution process with empathy and efficiency while keeping all stakeholders informed.

Key Responsibilities:

• Manage incoming customer queries via phone, email, and voicemail.
• Log and coordinate reported defects, liaising with site teams, subcontractors, and in-house technicians to ensure timely and effective resolution.
• Maintain accurate records of customer interactions and case updates.
• Ensure all responses meet agreed SLAs and quality standards.
• Support the wider customer care team and contribute to service improvement initiatives.
• Promote a positive, solutions-focused customer journey from move-in through to resolution.

Ideal Candidate Profile:

• Experience in customer service, ideally within the housebuilding or construction sector.
• Excellent interpersonal and communication skills-both written and verbal.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Confident managing multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• An understanding of construction methods or the NHQC (New Homes Quality Code) is desirable but not essential.