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This is a great opportunity to be part of a fantastic Customer Service team within an International company. This is a management role where you will be responsible for the day to day line management of a team of up to 6 people. You will need to be an experienced manager who enjoys dealing with customer complaints and solving problems as well as day to day responsibility for a small team. You will be managing a team of people and be responsible for their development and ensuring that customers receive a high level of service. This role requires someone who has a genuine passion for Customer Care and providing a high level of Customer Service.

The role

As the manager, you will be responsible for leading and developing the team. You will be responsible for handling escalated email queries as well as telephone based complaints. You will need to ensure that customer queries are answered in a timely manner and that agreed standards are met. You will need to negotiate with customers with regards to complaint resolution and escalate any problems to the management team. You will work closely with the Management team.

The ideal candidate

You must genuinely care about providing excellent customer service. In addition to the customer skills over the phone and a real ability to build relationships with people, you will need good complaint resolution skills and people management experience. Strong administration skills are also essential because you will be writing letters/emails on a daily basis. The ability to negotiate with customers with regards to complaint resolution is essential. You will need to be a good motivator and be experienced in day to day people management including performance reviews.

Additional information

This company offer free parking.

Please note, due to the volume of applications we are unable to contact each applicant individually. If you have not heard from us within 5 working days of application please assume that you have been unsuccessful on this occasion.

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role?

Do you want to join a business which will invest in you from day one provide the best training and progression plan?

Would you like to join a fun and vibrant team?

Then please apply now we are looking for a Customer Care Advisor!

Client Details

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role?

Do you want to join a business which will invest in you from day one provide the best training and progression plan?

Would you like to join a fun and vibrant team?

Then please apply now we are looking for a Customer Care Advisor!

Description

As a Customer Care Advisor you will be working within the remortgage department assisting clients with their transaction.

You will be supporting with the caseload and will be forefront of the business for clients assisting with a range of queries providing excellent support and guidance.

The role will be chasing up documents and details which are required you will be processing these accordingly and updating the case management system.

There will be lots of liaising and handling queries from banks and third parties alongside working closely with other members of the business to provide a seamless process.

If you are passionate about customer services enjoy working in a fast paced environment then we would love to hear from you!

Profile

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

A confident telephone manner with excellent communication skills

Able to work in a fast paced environment and the ability to prioritise a high volume caseload

Passionate about helping and supporting customers

Good attention to detail and organisation

An excellent team player

Job Offer

Salary of 24000+ monthly bonuses+ reputable business within the Legal Sector+ full training provided+ no experience required+ structured career path in place for all employees+ sponsorship of legal qualifications+ central location in Leeds+ excellent benefits+ hybrid working+ no shift patterns or weekends+ superb offices and facilities+ fun and vibrant team+ regular socials and incentives+ immediate interview

TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in East Yorkshire.

This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills.

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.

Duties

• Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.
• Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales.
• Maintain regular communications/updates with the customers.
• Always follow the principles set out in the Customer Journey program.
• Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged.
• All defect repairs to be logged accurately.
• Maintain accurate and concise records of all repairs, solutions and notes/comments.
• Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required.
• Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors.
• General administration duties for the Head of Customer Care.
• Ensure the Customer Journey protocols are achieved, in the time frame allocate.
• Comply with our GDPR policy.
• Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.
• Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

Job Title: Customer Care Advisor

Location: Aylesbury, Office based

Contract Details: Fixed Term Contract (18 Months)

Hours: Monday - Friday, 9am - 5:30pm (1 hour lunch break)

Salary: From 24,000 per annum

Benefits & Perks:

• 20 days plus bank holidays (1 additional day for each year of service)
• Options to buy and sell holiday post-probation
• Competitive Pension Plan
• Discount Scheme
• Free Onsite Parking
• Casual Dress Code
• Enjoy a fun and friendly workplace that encourages creativity and teamwork

Responsibilities:

• Be the friendly voice answering customer queries via phone, email, and live chat
• Place orders and resolve related enquiries efficiently
• Liaise with suppliers to keep customers informed about orders and products
• Update website content to ensure it reflects the latest offerings
• Support the sales team in meeting customer needs
• Proactively reach out to customers to provide updates and build lasting relationships
• Adhere to company Standard Operating Procedures

Essential Skills:

• Passion for delivering world-class customer service
• Excellent communication skills, both verbal and written
• Positive and enthusiastic attitude
• Strong IT skills, particularly in Excel and Word
• Experience with CRM systems is beneficial
• Ability to handle complaints with grace and professionalism
• Self-motivated and able to work independently or as part of a team

How to apply:
If you are interested in this exciting opportunity, please apply today and reach out to Adecco Aylesbury on (phone number removed)!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Advisor
25,000 - 26,000 + Training & Development Opportunities + Excellent Benefits
Bedford, Bedfordshire (Commutable from: Milton Keynes, Northampton, Biggleswade, Leighton Buzzard, Luton)

Do you have a background in customer service and looking for a new role within a well-established company that provides you with training and the chance to advance your skillset within the engineering sector?

On offer is a fantastic opportunity to take the next step in your career with a multi-million-pound organisation who are renowned for looking after their own.

The company are leaders in their industry and are going from strength to strength. Due to their continued success, they are now looking to add to their closeknit team.

In this varied role, you will be the first point of contact for all customers, maintaining high levels of customer service, and driving the continuous improvement of the Customer Support team.

This is an excellent opportunity for a motivated individual to join a friendly, tightknit team to provide essential support to customers, whilst providing a great work life balance and long term job security.

The Role:

• Provide high level of customer service
• Enter orders in the SAP system
• Be a source of knowledge for new and existing customers

The Person:

• Customer service experience
• Ability to handle multiple tasks and priorities
• Commutable to Bedford

Job Reference Number: (phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact (Jack Banks) at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

We are currently seeking highly motivated and enthusiastic individuals to join our client's growing team as a Customer Care Representative! 

Customer Care Representative - No Weekends or Evenings!
£25,747 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
Permanent

Must be able to commute to Barton-upon-Humber daily, as there are no hybrid options.  This position is purely a customer service role with no sales element.

Working as a Customer Care Representative, you will be ensuring that customers of the business are given a high quality of service handling any questions or issues they may have. You will be providing customers with a fantastic customer service experience, ensuring customers’ accounts are accurate and up to date and also handling any complaints that may come your way.

You will receive a fantastic benefit package including:

• Access to health & discount platform after 1 year of service
• Individual training
• EE discount
• Staff Discount (after 1 year service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

A Customer Care Representative will be required to:

• Handle customer enquiries and provide appropriate solutions and recommendations
• Maintain accurate records of customer interactions
• Follow up with customers to ensure their needs are met
• Liaising with showrooms
• Proactively resolving customer queries
• Building and maintaining relationships
• Identify and escalate issues to appropriate team members as required
• Handling any complaints or issues
• Continually striving to improve customer satisfaction and retention

What makes a good Customer Care Representative?

• Must be able to commute to Barton-upon-Humber daily
• Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required
• Must have experience working to targets
• Excellent communication skills, both written and verbal
• IT Literate and proficient in Microsoft
• Strong organisational skills

Does this sound like your next role?

If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!

If calling the office, please ask for Jess Patterson.

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for jobs, and help you find your next role. Please visit the Venatu company website to read our full privacy policy

#DONENGP

TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Nottingham. 

This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills.

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.

Duties

• Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.
• Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales.
• Maintain regular communications/updates with the customers.
• Always follow the principles set out in the Customer Journey program.
• Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged.
• All defect repairs to be logged accurately.
• Maintain accurate and concise records of all repairs, solutions and notes/comments.
• Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required.
• Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors.
• General administration duties for the Head of Customer Care.
• Ensure the Customer Journey protocols are achieved, in the time frame allocate.
• Comply with our GDPR policy.
• Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.
• Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

Customer Care Coordinator - £32,000 - £34,000 - Surrey - Permanent

Introduction                       

A new permanent opportunity has arisen for a Customer Care Coordinator to join my client, a 5* House Builder, based in the Surrey area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.  

The hours for this role are Monday to Friday, 9 - 5.   

The Role:                    

- Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.

- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.           

- Provide support and advice to sub-contractors.             

- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently. 

- Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client. 

Key Skills:

- Customer Service experience within the House Building / New Homes, Housing or Residential Construction industry is a must.

- Excellent communication skills 

- Excellent attention to detail

For more information please apply below or contact Chris Ellis at Wheatstone Solutions.