48,854 Customer jobs in the United Kingdom

We are looking for a Customer Care Co-ordinator to join a global leader in Manufacturing and Engineering. Based in Bolton, this well-established company specialises in Manufacturing, offering both standard and bespoke solutions to a diverse client base.

The Customer Care Co-ordinator will act as a vital link between the business and its customers, ensuring exceptional service within a Manufacturing environment. You will play a key role in supporting the implementation of a new ERP system, improving internal processes, and building strong relationships with both internal teams and external clients. This is an excellent opportunity for someone looking to develop their career within a supportive and forward-thinking company.

Hours: 38 per week – Monday to Thursday 7:30 am to 4:00 pm and Friday 7:30 am to 12:50 pm.  Salary: £30,000 – £35,000 dependent on experience.

Key Responsibilities of the Customer Care Co-ordinator:

• Respond promptly and professionally to customer enquiries via phone, email, and online platforms.
• Process orders, returns, and exchanges accurately using ERP and CRM systems.
• Champion the effective use of the CRM system to support customer experience and internal reporting.
• Liaise with Production, Planning, and Quality teams to ensure accurate and timely deliveries.
• Communicate proactively with customers regarding order updates, delays, or resolutions.
• Manage customer complaints with a focus on identifying root causes and driving solutions.
• Provide administrative support to the Sales team, including quotations and customer account tasks.
• Maintain clear and accurate customer records, including communication logs and feedback.
• Support continuous improvement projects within the customer care function.

Customer Care Co-Ordinator Key Skills, Experience and Qualifications:

• Previous experience in a Customer Service or Sales Support role, ideally within the Manufacturing, Engineering, or Industrial sectors.
• Strong communication and interpersonal skills with a customer-first approach.
• Detail oriented and organised, able to manage multiple priorities effectively.
• Confident using Microsoft Office and ERP/CRM platforms such as SAP, Oracle, or Salesforce.
• A proactive problem-solver who is adaptable and works well under pressure.
• Team-oriented with a flexible attitude and willingness to learn.
• GCSEs or A-Levels (or equivalent) required.
• Additional certifications or relevant qualifications would be an advantage.
• Language skills are desirable but not essential.

Benefits:

• Generous holiday allowance including 25 days plus statutory bank holidays.
• Pension scheme to help you plan for the future.
• Health and wellbeing support through an employer funded cash plan and access to confidential counselling services.
• Convenient on site parking available to all employees.
• Opportunity to join the Cycle to Work initiative.
• Thorough onboarding process with full training provided.
• A workplace culture that promotes growth, collaboration, and inclusivity.
• Career development opportunities with a strong focus on internal progression.

This Customer Care Co-ordinator vacancy is being advertised by S&D Trade Recruitment, who are operating as an employment business. 

Customer Care Coordinator - £32,000 - £35,000 - Wallingford, Oxfordshire - 6 month FTC

Introduction                       

A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Wallingford area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

The role is an office based position, hours are 9 - 17:30.

The Role:                    

- Working closely with the Customer Care team, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.

- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.           

- Provide support and advice to sub-contractors building and maintaining relationship and ensuring works are carried out and the department is kept up to date.   

- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently. 

- Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client. 

- Scheduling the Operative's diaries and appointments, ensuring the system and CRM are up to date with works carried out.

- Ensuring the commercial team is kept up to date regarding costs.

Key Skills:

- Experience within a Customer Service Coordinator role, or relevant experience in the House Building/Construction industry 

- Excellent communication skills 

- Excellent attention to detail

- Excellent telephone manner

For more information please apply below or contact Chris Ellis at Wheatstone Solutions.

Job Description:

Customer Care Advisor

November 6th START DATE

£23,890 plus overtime opportunity

New Position

Bradford

Hybrid available or full-time office.

My client is a little different to the usual Insurance businesses, rather than being part of a huge contact centre, here they have a more personable and welcoming team appeal.

The teams compromise of just 20 customer service professionals with all levels of customer support exposure and a supporting team of 12 administrators.

Alongside you will be supporting the technical team of engineers which is a larger team of around 40. All open plan, great incentives and most importantly the hours are

Monday to Friday – no early or late nights with the occasional Saturday eventually required once every 3 weeks for 3 hours – which is paid overtime.

The company are looking to welcome people into the business that are looking for an office-based customer support role.

Or someone that has a wealth of customer service telephone-based experience (salary can be discussed) that can offer support and leadership in the delivering a high standard of customer service to its clients, along with supporting and encouraging the others that are learning and wanting to train as experienced agents.

This Insurance company are part of an International Group and offer a 8 -week training programme to onboard new people into the business and support all the way through the training, offering full engagement from trainers and senior advisors. 4 Weeks classroom training then 8 weeks lives with a buddy to coach you through.

They encourage a positive result for all of their customers and on average process over 87% of their claims for customers.

You could have experience working within a busy customer service department, retail or contact centre as long as you are confident and love customer service, training is offered to develop you in your new career, you will be first point of contact with customers.

Great opportunity to join a rewarding and hugely positive team based at their Bradford Head office.Sound good so far?

Your customer service skills are key for this role, you will enjoy delivering and maintaining a high level of customer service to all existing customers, have a professional and personable manner, have the ability to engage with customers, my client will encourage you to identify the customers specific claim requirements, transfer the call to the right contact if you cannot progress with the customer enquiry, provide full customer support, update all customer records accurately. Advise customer with the next stage process and update any compliant administration.

Full training will be given for the customer care advisor role with the 12 week programme offered and you have the opportunity to observe the other team members with questions and answers of the service, to understand your customer requests and have the confidence to provide the right solution for customers.
A brilliant customer care advisor opportunity for someone that loves customer service, building relationships and can problem solve.

Starting salary in will be around £23,890 great working hours Monday to Friday with 3 alternate start times of 0830, 08.45 or 09.15

** Eventually they will need you to accommodate one in three Saturday mornings only – 09.00 – 12.00 paid at time and a half.

37.5 hours, great holiday allowance 25 days plus banks, free parking, pension, health insurance & other great benefits to discuss.

For the customer care advisor role, you must be able to demonstrate a strong ability to work under pressure, customer service skills, a confident telephone manner and a reactive and positive attitude.

I have immediate interviews available and look forward to receiving your application, thank you for applying.

Lisa

Farr Associates.

Recruitment Specialist

I am currently recruiting on behalf of a medium sized housing developer who are independently owned. They have numerous sites due to start across 2026 and they are a company in growth despite the difficulty of the housing market recently. They now require a customer care operative to join the business on a permanent basis. The office is based in Whiteley, but the nature of the role will require the candidate to travel across sites to resolve customer care issues. This will be permanent, offering a salary between 32k - 38k p/a DOE + company van.

Permanent role, Monday to Friday, working as a customer care operative resolving defects in customer homes. Head office based in Whiteley although will be traveling across Hampshire and West Sussex to sites. Your day-to-day duties will include but not restricted to;resolving defects, carrying out minor remedial works, ensuring a smooth and professional service experience that reflects the company's high standards, carrying out inspections and other duties requested from the customer care manager/construction director.

You must have previous experience in a similar role, having worked within the new build homes sector. Somebody who can be proactive, be self-motivated, have great attention to detail, excellent communication skills, somebody who carries out their work with both pride and quality to uphold excellent company reputation.

New opportunity, company that values you, that are in growth and can offer a fulfilling career ahead. 32k - 38k p/a DOE + company van and start immediately.

Caralex Recruitment Limited have been asked to recruit a Property Customer Care Coordinator for a leading property company based in Oxford.

The role will entail taking inbound calls from customers wanting to report issues with their property, logging these calls onto their database system, handling escalation, appointing relevant tradesman to visit properties to rectify the faults as appropriate and then closing out the defects to a satisfactory conclusion. 

You will ideally have customer service experience, preferably within the property industry. 

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role?

Do you want to join a business which will invest in you from day one provide the best training and progression plan?

Would you like to join a fun and vibrant team?

Then please apply now we are looking for a Customer Care Advisor!

Client Details

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role?

Do you want to join a business which will invest in you from day one provide the best training and progression plan?

Would you like to join a fun and vibrant team?

Then please apply now we are looking for a Customer Care Advisor!

Description

As a Customer Care Advisor you will be working within the remortgage department assisting clients with their transaction.

You will be supporting with the caseload and will be forefront of the business for clients assisting with a range of queries providing excellent support and guidance.

The role will be chasing up documents and details which are required you will be processing these accordingly and updating the case management system.

There will be lots of liaising and handling queries from banks and third parties alongside working closely with other members of the business to provide a seamless process.

If you are passionate about customer services enjoy working in a fast paced environment then we would love to hear from you!

Profile

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

A confident telephone manner with excellent communication skills

Able to work in a fast paced environment and the ability to prioritise a high volume caseload

Passionate about helping and supporting customers

Good attention to detail and organisation

An excellent team player

Job Offer

Salary of 24000+ monthly bonuses+ reputable business within the Legal Sector+ full training provided+ no experience required+ structured career path in place for all employees+ sponsorship of legal qualifications+ central location in Hull+ excellent benefits+ hybrid working+ no shift patterns or weekends+ superb offices and facilities+ fun and vibrant team+ regular socials and incentives+ immediate interview

• Manage the onboarding process for new suppliers
• Ensure updated product specifications are obtained for label reprints and check for any necessary updates
• Monitor packaging stock levels and coordinate with suppliers to ensure supply chain continuity
• Create and ensure SSCC labels are agreed upon with suppliers
• Provide additional support to the customer service team during busy periods to ensure a high level of service
• Handling customer queries over telephone and email
• Handle customer complaints and compensation, ensuring resolutions meet company standards
• Ensuring supplier certifications are up to date
• Support cross-functional requests for product launch and quality

• To have experience within a customer service role.
• Knowledge of EUFIC Regulations/Allergen Labelling would be beneficial
• Excellent attention to detail and ability to manage multiple tasks and deadlines.
• Strong communication skills to liaise effectively with internal teams, suppliers, and external stakeholders.
• Proficiency in project management

• Be part of a growing mission-led business dedicated to better serve people & planet
• Friendly, enthusiastic, like minded team - vibrant office working environment
• Flexible working hours (start between 8.30-10am finish between 4.30-6pm)
• Hybrid working model (3-days per week in-office and 2 days from home)
• Real opportunities to grow in your career and develop your skills as we scale the company
• Free product samples and new product testing sessions

Michael Page have just registered a new exciting Permanent Customer Care Advisor Position in Huddersfield to work for a reputable and progressive legal firm!

This would be an exceptional opportunity for someone experienced within customer services or if you are looking to start out your career full training will be provided!

The business have lots of exciting plans and would be an excellent time to join the established and supportive team!

Client Details

Michael Page have just registered a new exciting Permanent Customer Care Advisor Position in Huddersfield to work for a reputable and progressive legal firm!

This would be an exceptional opportunity for someone experienced within customer services or if you are looking to start out your career full training will be provided!

The business have lots of exciting plans and would be an excellent time to join the established and supportive team!

Description

As a Customer Care Advisor you will be the first point of contact for clients providing support and guidance predominately over the telephone.

The role will be assisting clients with a variety of queries each call will be unique and will be discussing the appropriate legal services to best suit the clients requirements.

You will be building excellent relationships having consultative conversations and will deal with the clients claim from start to finish ensuring they have the best journey and experience possible.

If you are passionate about helping and supporting customers whilst providing the highest level of care please apply now!

Profile

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

Exceptional communication skills and a confident telephone etiquette

Understanding and empathetic able to build strong client relationships

Able to work under pressure in a fast paced environment

Resilient and a positive can do attitude

An excellent team player

Job Offer

Salary of 25000+ monthly bonuses+ reputable business within the Legal Sector+ full training provided+ excellent progression and development+ sponsorship of legal qualifications+ central location in Huddersfield+ hybrid working+ excellent benefits+ perkbox+ private healthcare+ generous holiday allowance and birthday day off+ regular socials and incentives+ collaborative team and culture+ exciting time to join the business+ immediate interview

Customer Service Administrator

Permanent – Full Time

Mid Kent

Office Based – Mon-Fri

We are seeking a confident and proactive Customer Service Administrator to join our client on a full-time basis . In this role, you will manage your own customer  account and handle first-line customer enquiries , while performing sales administration tasks and ensuring consistently high service standards.

The ideal candidate will have experience within the manufacturing sector , be analytical , and skilled at extracting and interpreting data to support decision-making and improve customer experience.

Key Responsibilities:

• Resolve customer queries and complaints via phone and email, ensuring timely and effective outcomes.
• Manage national account operations, ensuring orders are processed accurately and in line with internal KPIs and SLAs.
• Maintain accurate customer and order records through daily use of CRM systems, order portals, and other internal platforms.
• Collaborate with Key Account Managers to identify, escalate, and resolve service issues promptly.
• Monitor workloads and performance metrics to consistently meet daily targets and SLAs.
• Provide actionable feedback to improve customer experience and optimise internal processes

About You:

We are looking for a candidate who demonstrates:

• Proven experience in customer service, ideally within B2B or sales operations.
• Strong analytical and problem-solving skills, with the ability to manage multiple priorities.
• Proficiency in CRMs (HubSpot essential, Salesforce or Zendesk a plus) and Excel.
• Exceptional communication skills, both written and verbal, with a confident phone manner.
• Attention to detail, self-motivation, and the ability to perform in a fast-paced environment.
• A customer-focused mindset and the ability to champion customer needs internally.

What’s on offer for you:

• A collaborative and inspiring team culture.
• Career growth opportunities.
• Employee discounts including wellness benefits.

This is a great opportunity to join a growing company that values its team.

Enjoy 23 days holiday plus all bank holidays, along with a generous staff discount on our full product range.

This role is being handled by Nicole Howe , Recruitment Consultant of Business Support for Pearson Whiffin Recruitment .

Not quite the role you are looking for?

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