22,598 Jobs in London

Contract position available from 20th October 205 - 17th April 2026
Full time (40 hours) - £30,700 per annum
Based in: Covent Garden, London

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

We welcome audiences to ballet and opera performances and events in excess of 1 million per year. The Visitor Experience team ensures that everyone visiting and interacting with the organisation is warmly welcomed and receives the best possible service.

We are seeking to recruit a VE Administration Officer to join the Visitor Experience team and support with the smooth running of the department. This post will provide a high level of administrative support across the VE and Operations team (including Front of House, Tours, Box Office and Volunteers) as well as for the VE Senior Managers.

This role will suit an individual who is proactive, can demonstrate a high level of initiative and self-motivation and who works accurately under pressure with changing priorities. You will have a can-do attitude to the broad range of administrative tasks required for the smoothy running of visitor services.

The successful candidate will be expected to work onsite at Covent Garden in our busy multi-operational Visitor Experience office.

Our ideal candidate will have:

• Significant experience of office administration within a busy environment.
• A high level of accuracy and attention to detail, especially regarding data and spreadsheets.
• A good understanding of the scheduling and rostering needs of a busy department.
• The ability to build relationships effectively with a wide range of people and at all levels in the organisation.
• Strong organisational and time management skills, with the ability to prioritise and meet deadlines.
• Very strong Microsoft Office skills (Word, Excel, Outlook, SharePoint, PowerPoint)

An understanding of the needs, priorities and working practices of a Theatre or Front of House operation is an advantage, but not essential. An interest in the arts and experience of working front of house in a theatre or arts organisation will be highly regarded.

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

A full job description and RBO information pack is attached below. If you have any access requirements for your application, please contact the RBO Recruitment Team on

Closing date for applications: 8am, Monday 22nd September 2025
Interviews will be held online w/c 29th September 2025

Applicants must have work authorisation for the UK.
No agencies please.

Food Runner

We are looking for a friendly and personable food runner to join our floor team. You'll have some experience under your belt or we are happy to talk to anyone making their first step into the hospitality world. 

Work somewhere awesome:

Shortly after being named the best steak restaurant in the world, we became a certified B Corp in 2022 and ranked in the top 100 Best Companies for 11 consecutive years. This is alongside being rated as one of the most sustainable restaurant groups in the country and raising over £1 million for Action Against Hunger, as well as supporting several charities closer to home.

Benefits Include:

• Refer a friend bonus of from day 1
• Tronc paid for every hour you work, breaks and holidays
• Use of Wagestream to instantly access the wages you’ve earned 
• Discounted health and fitness benefits 
• Additional paid maternity and paternity leave to help you care for new additions to your family 
• Income protection insurance for critical illness and death benefit 
• Free meals when you’re at work,
• 50% off food in our restaurants for you and your loved ones 
• An optional 20 hours each year to use for volunteering
• Exclusive savings on travel, shopping, restaurants, and more 
• 28 days’ holiday that include service charge
• A restaurant welfare budget allocated for healthy snacks, drinks and support during our busiest times of the year
• Huge investment in training and development with qualifications across Wine, H&S, Food Safety, HR and a five-stage management development programme, run in partnership with the Watershed Management School
• Access to counselling, remote GP/physio services, legal advice and more

We strive to be a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and to create an environment where everyone, from any background, can be happy at work.

Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good!

We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold dedication for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do.

Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future.

We are currently looking for a Lead Data Engineer to join our forward thinking Data department.

You’ll work in a team of data engineers, analytics engineers, data scientists and AI specialists to design and evolve scalable data platforms and modern data products that enable self-service analytics, advanced modelling, and AI-driven decision-making across our insurance business.

What you’ll do:

• Lead on data engineering projects, managing a sub- team within engineering, building out our data warehouse & pipelines
• Collaborate effectively across data science, analytics, product, engineering and commercial business teams
• Build and support esure’s data products within our industry leading platform
• Work with product managers, data & AI engineers to deliver technical solutions for our most pressing data problems including GenAI applications
• Integrate data from a variety of sources, assuring that they adhere to data quality and technical standards. Migrating legacy systems into a modern scalable platform
• Creating frameworks and processes for data pipelines across the data and analytics platform
• Improve data engineering processes and roll these out across our team and wider data community
• Set coding standards across the platform, naming conventions across data products, championing and enforcing both.
• Work with architects on best design for data products, evaluating and experimenting with new data tools & supporting ML & AI infrastructure and workflows

What we’d love you to bring:

• Strategic thinker, aligning multiple workstreams to deliver a scalable, high-quality data platform.
• Develops the data function roadmap with thought leadership on tooling, technology, and guidelines.
• Product-minded leader, solving customer and business data challenges.
• Culture builder, driving continuous improvement and operational excellence.
• Deep expertise in data compliance frameworks, cost management, and platform optimisation.
• Strong hands-on experience with modern cloud data warehouses (Databricks, Snowflake, AWS), SQL, Spark, Airflow, Terraform.
• Advanced Python skills with orchestration tooling; solid experience in CI/CD (Git, Jenkins).
• Proven track record in data modelling, batch/real-time integration, and large-scale data engineering.
• Exposure to deploying Generative AI in production environments.

What’s in it for you?:

• Competitive salary that reflects your skills, experience and potential.
• Discretionary bonus scheme that recognises your hard work and contributions to esure’s success.
• 25 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday.
• Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
• Company funded private medical insurance for qualifying colleagues.
• Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members.
• We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources.
• Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities.
• Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues.
• We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
• And much more; See a full overview of our benefits here Reward and benefits | Esure Group PLC

We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.

Do you have security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London, EC4M

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.
Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role :       Security Officer
Pay Rate:       £13.85 P/H
Shift Pattern:             3 days, 3 nights, 3 off days, 07:00 - 19:00
Location :                   EC4M, London .
Role Requirements: SIA Licence

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard  membership :

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Must have:

• Valid SIA licence
• Good customer service and communication skills
• Proven work experience as a Security Officer(min 1year)
• Excellent customer service and communication skills
• Professional attitude and appearance
• Have an ability to deliver succinct and clear verbal and written reports where necessary.
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Experience within a Cooperate Security (min 1year)
• Surveillance skills and detail orientation
• 5-year checkable work history
• IT literate- Ability to operate detecting systems and emergency equipment

Main Duties:

• Act as a point of contact and information center to staff and visitors.
• Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
• Report any issues to the supervisor or duty manager
• Always conduct yourself in a professional manner
• Respond to emergencies
• Deal with conflict in an appropriate manner if required
• Write up incidents to the standard expected by Management
• Carry out ID checks
• Be vigilant to the Health and Safety risks
• Work on own initiative
• Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.
 
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success. 

Do you enjoy working in a complex environment collaborating with senior stakeholders?

London Business School are excited to be recruiting for an engaging and empathetic Editorial Planning Manager to join Communications and Events on a permanent basis.

You will support the Head of Editorial Planning in developing and implementing the School-wide Editorial Plan. You will play a crucial part in coordinating the planning process, managing the operational aspects of the Editorial Planning Group, and ensuring effective communication across all stakeholders.

The postholder will be responsible for the day-to-day implementation of the editorial planning process, managing the weekly and quarterly planning meetings, maintaining the master schedule of activities, identifying opportunities, and ensuring that decisions are communicated effectively to stakeholders.

• Support the Events Oversight Group and coordinating event activity across the School. You will help apply the events evaluation criteria, identify opportunities for collaboration, and support the optimisation of the School's events calendar to maximise impact and resource efficiency.
• Build strong relationships across the School to gather inputs for the planning process, coordinating with content creators and channel owners, and supporting the evaluation of opportunities against the agreed editorial principles and priorities. 
• Responsible for tracking performance metrics and producing reports for the Editorial Board and Planning Group.
• Support the continuous improvement of editorial planning processes, ensuring effective governance and maximising value from the School's content and events.
• Create and maintain dashboards to track reach, impact, volume of events, and type.
• Coordinate the development and implementation of the self-service toolkit for content creators and event organisers.
• Support flagship student events by facilitating early space bookings and resource allocation.

• Understanding of editorial planning processes and best practices.
• Familiarity with stakeholder management and communication strategies.
• Knowledge of performance metrics and data analysis techniques.
• Awareness of event management principles and evaluation criteria.
• Experience in managing editorial planning processes or similar roles.
• Background in communications and stakeholder management.
• Proven track record in event management and coordination.
• Experience in analysing and reporting on performance metrics.
• Prior involvement in project support and continuous improvement initiatives.

• Generous annual leave of 27 days plus extra between Christmas and New Year
li>Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

About the Role

Are you passionate about accelerating the UK’s transition to net zero?

Do you have experience in product ownership, development, and delivery?

If so, we’d love to hear from you.

The Opportunity

EDF’s Power Purchase Agreement (PPA) team is the market leader in buying power from renewable generators across Great Britain. We provide renewable generators with a reliable route to market and play a key role in enabling new renewable projects to come online.

As our new PPA Product Owner, you’ll be at the heart of our business—enabling us to drive the growth of our offtake portfolio through the continual development of our systems, commercial propositions and services. You’ll manage and prioritise the change pipeline, aligning it with business value and strategic goals. You’ll also define a clear product and commercial roadmap, working closely with internal and external stakeholders to deliver impactful outcomes.

Pay, benefits and culture

Alongside a salary c£65,000 (depending on experience) and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.

We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans .

At EDF UK, we embrace flexibility while recognising that everyone's working needs are different. Whether you're in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated.

Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.

We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.

We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.

What you’ll be doing

You’ll have ownership of the commercial and technical roadmap and backlog, ensuring strong communication, prioritisation and execution. Work closely with PPA Senior Managers, the Director of PPA and wider teams to shape strategy and define product enhancements.

Effectively manage digital change initiatives within an Agile product team to support the PPA team’s success. Create business cases for new offerings and process enhancements and always champion a customer-centric and data-informed approach to product development.

Who you are

The GB energy market is fast-moving and competitive—your role will be key to ensuring EDF remains a leader in this space. We’re seeking someone who brings creativity, energy, and a proactive mindset.

You’ll have proven experience in Product Ownership or Business Analysis, and be able to create and refine user stories, wireframes, acceptance criteria, backlogs and roadmaps. You’ll also possess a solid understanding of software and systems. You’ll ideally have previous experience of working with technology products within a commercial setting and are familiar with Agile frameworks. Knowledge and experience within GB Energy Markets, Trading, Renewables or PPAs is also desirable.

You’ll be an excellent communicator with the ability to engage stakeholders of all levels. You’ll be proactive with strong organisational skills. As well as being adaptable in a fast-paced environment and the ability to manage situations with conflicting priorities.

Closing date for applications:
Location: London (Hybrid working) - We welcome applications from candidates based outside of London

Success is personal. It's your journey, powered by us. Join us and we'll help Britain achieve Net Zero together.

Hybrid 3 days a week together out of our London, One Braham office (flexible 2 days remote wherever).

#GQ

Why this job matters

This is a fantastic opportunity to shape the future of digital accessibility across our Corporate Units. As an Accessibility Specialist, you’ll play a key role in ensuring our digital platforms are inclusive, intuitive, and accessible to everyone—regardless of ability.

This role goes beyond compliance. It’s about creativity, innovation, and designing user experiences that empower all users. You’ll be at the forefront of embedding best practices and emerging technologies to build a more inclusive digital environment.

If you’re passionate about making a meaningful difference and thrive in a collaborative, fast-paced setting, this role offers a rewarding and impactful career path.

What you’ll be doing

• Leading efforts to embed accessibility into digital design and delivery across Corporate Units
• Creating and maintaining accessibility standards, ensuring compliance with WCAG 2.2 (AA) and promoting inclusive design from the outset
• Advising on accessible design and code, and verifying the accessibility of key journeys before launch
• Supporting agile and design ops teams by integrating inclusive user experience principles and delivering ongoing awareness and upskilling sessions
• Overseeing accessibility testing practices and driving continuous improvement
• Championing accessibility with stakeholders and contributing to a vibrant internal accessibility community
• Building strong relationships with internal teams and external tech partners to influence inclusive product development
• Keeping pace with emerging trends and best practices in digital accessibility to inform and evolve our approach

The skills you'll need

• Practical experience applying WCAG standards across a range of technologies, including HTML, CSS, and JavaScript
• Confidence working with mobile applications and assistive technologies such as screen readers
• Familiarity with design systems and how to embed accessibility within them
• Experience influencing SaaS vendors to adopt inclusive design practices
• Understanding of agile methodologies and tools like JIRA
• Ability to build strong relationships and collaborate across a large, global organisation
• A proactive approach to staying current with accessibility trends and best practices

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
 

Benefits

• An annual bonus of up to 10% (company & personal performance dependent)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

All locations: Ipswich, Birmingham, London

Working Style: Hybrid- 3 days a week in office, 2 days from anywhere

Why this job matters

You will be Implementing flawless change, providing technical resolution and constantly learning, allowing resource flexibility across the unit to meet demand requirements & deliver “Brilliant” customer experience.

You will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. You will ultimately be responsible for the change execution and assurance of Fixed Networks platforms managed by Professional Services. You will also drive the publicity of the team through your contribution as a technically talented expert, challenging and supporting those around you to be accountable and perform at their best.

What you’ll be doing

• Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.
• Participate and be the technical lead on incidents within immediate domain and be part of PIR write up and solution.
• Propose and implement innovations for continuous improvement within immediate area.
• Executing the implementation of complex change in line with change management best practices and the associated governance.
• Providing 365x24/7 operational support for faults that span a range of platform domains i.e. out of hours change and callout
• Managing stakeholder and demand expectations through cross area engagement
• Developing technical capability through continued learning and use BT’s learning tools
• Will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. Responsible for delivering the change execution and assurance of Fixed Network platforms managed by network engineering technology services.

What you'll bring

Mandatory

• You will be fully conversant and comply with Change Management processes and the supporting governance.
• Strong experience with network technologies and protocols in your native domain. PSTN Knowledge – Solid technical and hardware understanding of System X & AXE10. 
• Incident response to resolution.
• You will have awareness of the E2E service journey.
• Willingness to pick up and support newer technologies to support the Voice & Optical Pillar (Media Gateway, Transmission, Radio).
• Experience in completing changes in a live network and system environment.

Nice to have

• You will be confident and professional in communicating with all stakeholders, both locally and with members of the Senior Management Team.
• You will be able to adapt to emerging and evolving technologies, in line with Technology Career Map. 
• You will have the ability to work in a high-pressured environment
• You've advocated and applied technology where it has not been used previously.
• You've delivered results when the deliverables were unclear.
• You have worked in a high pressured operational environment
• Self-driven attitude towards learning new skills and aiding the development of others.

What's in it for you

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Life Assurance Cover
• Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment 
• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Working Style: Hybrid- 3 days a week in office, 2 days from anywhere

Why this job matters

We have made the shift from shorter-lived Project teams to long-running Product teams that work in agile ways to rapidly deliver business value. We structure our delivery activities around products and business outcomes (in this case our Consumer VAS Products and Services), and we refer to these virtual teams as a ‘Tribe’. 
The Tribe is accountable for delivering Value Added Services in this case capabilities that underpin BT’s Email platform. Role holder will be part of the DevOps team working on operational, security, automation and testing aspects of the BT Email platform,

What you’ll be doing

• Working within TV/VAS tribe, to ensure consumer BT email services (@btinternet.com) are running effectively for customers, support agents, business and product needs.
• Enhancing monitoring capabilities using tools such as Synthmon, Splunk, autocallout/Netcool and supplier capabilities driving better proactive and reactive monitoring, increasing automation to minimise manual effort.
• Understanding releases and changes coming through pipeline, contributing to design, development, testing and release to ensure service and operational aspects are fully catered for – especially monitoring, KPI’s, customer and agent impact
• Management of tickets on postmaster function – processing tickets and ensuring escalations dealt with and backlog kept to a minimum
• Management of phishing/spam/compromised account investigations – proactively raising tickets to supplier and security teams as needed to mitigate spam and phishing.
• Review customer support forums for issues and follow-up,
• Working closely with cross functional teams including OSS-BSS platforms,
• Postholders will be expected to be on callout rota to support OOH incidents.
• Run and contribute to PIR (post incident reviews) to ensure P1 and P2 incidents are analysed for future improvements, learning, prevention of re-ocurrence
• Calculate and record incident impacts on customer services
• Assist in tracking supplier performance and KPIs
• Assist with complex single user cases working with supplier, digital teams, forum teams, 2nd line email specialist support or HLC/ELC/Marvel teams
• Help develop and maintain knowledge base on email service for wider team

What you'll bring

Required:

• Data Led analysis to identify dependencies and challenges.
• Critical Thinking associated with operational and Service management for a Large scale Email platform
• Experience in Change Incident and Problem management
• Integration skills by bringing teams / squads together to triage, qualify, RCA and fix issues.
• Strong communication skills and ability to translate complex topics into simple and meaningful messages.
• Ability to implement and manage monitoring solutions.
• Awareness of apps, on-prem, cloud technologies and any other associated technologies required to underpin an email and a storage based product hosted in the cloud.
• Good working experience of DevOps and agile frameworks

Desirable:

• Experience in Consumer internet based applications and OSS/BSS stack.
• Knowledge of cyber security
• Customer and service orientated
• Ability to work successfully in a dynamic and sometimes ambiguous environment.
• Understanding/appreciation of relevant security & privacy considerations
• Experience of Automation technologies and Load, Performance and Capacity monitoring

What's in it for you

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Life Assurance Cover
• Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.