1,282 Account Director jobs in the United Kingdom

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.

Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.

Job Title: Account Director
CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Account Director to join the team located in Slough.

Purpose Of The Job
Providing leadership, management, and development of a defined contract, ensuring financial, and operational commitments are met and exceeded.

Key Responsibilities
1. Provide leadership, and that contractual commitments are met and exceeded.
2. Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
3. Ensuring business policies and processes are effectively communicated, and implemented within the contract.
4. Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors activities, and are regularly review.
5. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.
6. Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
7. Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
8. Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
9. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
10. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.

11. Promoting and maintaining the RISE Values of CBRE
12. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
13. Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
14. Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts
15. Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.

Accountabilities

• Accountability to the CBRE functional heads, as appropriate.

• Accountable day-to-day to the relevant client contacts.

• Line management responsibility for a contract team and indirectly for relevant sub-contractors.

• Financial responsibility for the delivery of Plan commitments for the contract.

Person Specification
Education

• An engineering qualification is desirable along with an understanding of GMP/GXP within the Life Science environment.

Training

• Incumbents must be able to demonstrate a career showing continuous personal development.

Experience

• Managerial experience at Contract / Account Manager or above within technical and or hard services is essential.

• Delivery of wider facilities management services (desirable)

• The development and review of teams, appraisal, and the application of effective people management practice (desirable)

Aptitudes
Excellent verbal and written communication skills.

Character

• Excellent motivational and influencing skills, with high levels of personal integrity

• Has vision, and able to communicate this effectively. A role model for customer service excellence.

• Analytical

• Creative

• Able to contribute effectively across all business activities.

• Politically astute.

• Incumbents must have a high level of energy, be self- starters, confident and stable in manner.

• Organised, able to prioritise and deliver within high pressure, business critical environments.

Circumstances
Incumbents will be required to travel on occasions to support operational delivery, and participate in training
and business review. Some overnight stays may be needed.

Account Director

Location: Flexible within the UK, Hybrid (with regular travel both within the UK and overseas)
Salary: Competitive, DOE + Excellent Benefits! 
Contract: Full time, Permanent
Benefits: 25 days holiday allowance excluding bank holidays, increasing by 1 day per year for every year you are with the company maximum 30 days, Performance Related Bonus, Health Cash Plan, Cycle to Work Scheme, Length of Service bonus, Staff Discounts, Regular Company Events, Mental Health Support

We are Hela Brands, an internationally operating and multi-solution strategic partner for brand owners and businesses.

We are on our way to becoming industry leaders in licensing and white label manufacturing across sports, fashion and lifestyle sectors.

Our business is fuelled by an outstanding and passionately driven team, supported by some of the industry’s most insightful and forward-thinking consultants and creative leaders.

We’re not just about products – we’re about building lasting partnerships, delivering innovative solutions, and pushing boundaries.

The Role:

We are currently seeking a highly motivated and strategic Account Director to lead and expand key customer relationships within our Private Label division. This individual will be responsible for driving growth through the development and execution of impactful sales strategies, while ensuring the successful management of existing accounts.

You will play a central role in leading design and innovation initiatives, leveraging data to drive measurable improvements in performance. Acting as a key liaison between customers and internal teams, you’ll ensure projects are delivered to the highest standard while cultivating long-term client satisfaction.

Main Responsibilities: 

• Build and nurture strong partnerships with key customer accounts, ensuring timely, effective execution of both strategic and tactical projects
• Continuously evaluate the retail landscape to identify white space opportunities and unmet customer needs.
• Lead Design and Innovation efforts by collaborating with clients and internal product and design teams.
• Develop and execute tailored strategies to increase sales and meet customer performance goals on development, speed, and cost.
• Manage and resolve escalation issues with senior client stakeholders, drawing on internal resources as needed.
• Take ownership of budget planning and production capacity across your assigned accounts.
• Use customer feedback and a KPI-led approach to drive improvements and measurable outcomes.
• Create and deliver high-level presentations for C-suite executives, aligning proposed solutions with their strategic goals.
• Maintain a healthy pipeline of potential new accounts to support the business’s growth trajectory.

In order to be successful in this role you must have: 
 
• Strong background in account management or client success, ideally working with supermarket/grocery retail accounts
• Solid understanding of supply chain, product development, and design – preferably in the apparel or retail sectors.
• Skilled in building effective relationships with external clients and internal offshore teams.
• Data-driven mindset with proven experience defining, analysing, and leveraging KPIs.
• Calm and solution-focused under pressure, with the ability to resolve complex issues professionally.
• Flexible to travel across the UK and internationally – approximately 30% of the time.
• 8–10 years of experience in apparel supply chain, sales, or a related commercial environment.

If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance.

No agencies please.

WHAT WE'RE LOOKING FOR

You are a confident leader completely at ease forging great working relationships with senior clients and with the senior team, quickly building trust and rapport, understanding your clients' businesses, and providing clarity and direction on the agency's digital solutions and engagements.

Having strong commercial skills, you'll deliver exceptional levels of success across your client portfolio that result in profitable growth for the agency. You'll lead a team of Account managers, developing and coaching them to be high-performing individuals who excel in their roles.

We are looking for someone with in-depth knowledge of SEO and Paid Media.

WHO WE'RE LOOKING FOR

• A background in SEO technical, Google Ads and overall Paid Media execution and strategy is key for this role
• Great commercial and strategic skills to ensure your portfolio is profitable, efficient, and mutually successful for both the agency and clients
• Honed negotiation skills for use when dealing with difficult situations
• Autonomous, you can prioritise and balance a busy schedule
• A role model with proven management & leadership skills
• An active listener, able to effectively question and challenge to achieve clarity and direction

KEY RESPONSIBILITIES

• Running the day-to-day management of some of our largest clients across SEO and Paid Media
• Working closely with the executional teams on SEO and Paid Media.
• Acting as the senior point of contact on all client accounts within your portfolio
• Working closely with strategy leads to delivering industry-leading digital marketing strategies
• Building relationships with potential new clients and leading new business pitches
• Reporting on the commercial position of your portfolio to the rest of the business

AGENCY

• Work with an award winning performance agency
• Work on a hybrid model, where you will be in the office 3 days a week
• Work alongside the senior leadership and executional teams to manage a portfolio of clients across a variety of sectors

Account Director | 60,000-65,000 + Bonus | Hybrid (3 days office / 2 days WFH)

Location: Greater London / Home Counties

An exciting opportunity has arisen for an experienced Account Director to join a dynamic and fast-paced creative environment. This role is ideal for someone with a strong background in promotional merchandise, branded marketing, or creative campaign management, who thrives in a client-facing, solutions-led position.

Key Responsibilities:
* Lead and manage key client relationships, delivering innovative promotional merchandise solutions
* Oversee project delivery from concept through to completion across multiple channels
* Work cross-functionally with design, production, and logistics teams to ensure brand consistency
* Develop account growth strategies, identify upsell opportunities, and drive client satisfaction
* Manage budgets, deadlines, and internal resources, ensuring all projects meet expectations
* Provide exceptional service and act as a trusted advisor to clients

Requirements:
* Proven experience as an Account Director or Senior Account Manager.
* Strong track record in managing complex client accounts and delivering successful campaigns
* Excellent communication and commercial skills with a proactive, solutions-driven approach
* Confident managing multiple projects and leading internal teams
* Comfortable with a hybrid working pattern (3 days in-office, 2 days remote)

What's on Offer:
* Competitive salary of 60,000 - 65,000
* Bonus scheme
* Flexible hybrid working
* A collaborative, creative and supportive team culture
* Career development opportunity

Apply today to take the next step in your career with a growing and innovative organisation.


Mandeville is acting as an Employment Agency in relation to this vacancy.

Job Role: Account Director
Reporting to: Business Unit Director
Location: North

Job Purpose:
Providing leadership, management, and development of a defined contract, ensuring financial, and operational commitments are met and exceeded.
Role Summary:

• Provide leadership, and that contractual commitments are met and exceeded.

• Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.

• Ensuring business policies and processes are effectively communicated, and implemented within the contract.

• Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both Norland Managed services and subcontractors activities, and are regularly review.

• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.

• Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.

• Working with other Operational managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues.

• Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.

• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.

• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.

• Promoting and maintaining the core Values of Norland Managed Services.

• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.

• Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.

• Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts.

• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.

Accountabilities

• Reporting to a CBRE Business Unit Director.

• Accountability to the CBRE functional heads, as appropriate.

• Accountable day-to-day to the relevant client contacts.

• Line management responsibility for a contract team and indirectly for relevant sub-contractors.

• Financial responsibility for the delivery of Plan commitments for the contract.

Person Specifications:
Education

• An engineering qualification is essential, preferably HND or above.

Training

• Incumbents must be able to demonstrate a career showing continuous personal development.

Experience

• (Essential) Managerial experience at Contract/Account Manager or above within technical and or hard services is essential.

• (Desirable) Delivery of wider facilities management services.

• The development and review of teams, appraisal, and the application of effective people management practice.

Aptitudes

• Excellent verbal and written communication skills.

Character

• Excellent motivational and influencing skills, with high levels of personal integrity

• Has vision, and able to communicate this effectively. A role model for customer service excellence.

• Analytical

Creative

• Able to contribute effectively across all business activities.

• Politically astute.

• Incumbents must have a high level of energy, be self- starters, confident and stable in manner.

• Organised, able to prioritise and deliver within high pressure, business critical environments.

Circumstances

• Incumbents will be required to travel on occasions to support operational delivery and participate in training and business review. Some overnight stays may be needed.

A new Account Director is being sought for a high profile, exciting sector, to run circa 9m worth of business to develop.

Some European travel.

In excess of 25sites across the UK.

The ideal candidate will be a proven entity who has run a similar remit previously.

Ideally from an M&E Technical Contract Management background who has progressed to an Area or Regional position and is now seeking a Directorship.

Perhaps has some sales experience.

A global M&E Property firm with an abundance of interanl progression. Would suit someone looking withlots of ambition.

A solid team to work alongside, dynamic client base and the leader in their field.

Interviewing now and looking to appoint this quarter.

The process will be a 3 stage interview concluding with a presentation to showcase your client skills.

Account Director
Job ID
230569
Posted
22-Jul-2025
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Cambridge - England - United Kingdom of Great Britain and Northern Ireland, Maidenhead - England - United Kingdom of Great Britain and Northern Ireland, Reading - England - United Kingdom of Great Britain and Northern Ireland, Slough - England - United Kingdom of Great Britain and Northern Ireland, Windsor - England - United Kingdom of Great Britain and Northern Ireland
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.
Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.
Job Title: Account Director
CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Account Director to join the team located in Slough.
Purpose Of The Job
Providing leadership, management, and development of a defined contract, ensuring financial, and operational commitments are met and exceeded.
Key Responsibilities
1. Provide leadership, and that contractual commitments are met and exceeded.
2. Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
3. Ensuring business policies and processes are effectively communicated, and implemented within the contract.
4. Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors activities, and are regularly review.
5. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.
6. Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
7. Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
8. Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
9. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
10. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
11. Promoting and maintaining the RISE Values of CBRE
12. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
13. Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
14. Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts
15. Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
Accountabilities
- Accountability to the CBRE functional heads, as appropriate.
- Accountable day-to-day to the relevant client contacts.
- Line management responsibility for a contract team and indirectly for relevant sub-contractors.
- Financial responsibility for the delivery of Plan commitments for the contract.
Person Specification
Education
- An engineering qualification is desirable along with an understanding of GMP/GXP within the Life Science environment.
Training
- Incumbents must be able to demonstrate a career showing continuous personal development.
Experience
- Managerial experience at Contract / Account Manager or above within technical and or hard services is essential.
- Delivery of wider facilities management services (desirable)
- The development and review of teams, appraisal, and the application of effective people management practice (desirable)
Aptitudes
Excellent verbal and written communication skills.
Character
- Excellent motivational and influencing skills, with high levels of personal integrity
- Has vision, and able to communicate this effectively. A role model for customer service excellence.
- Analytical
- Creative
- Able to contribute effectively across all business activities.
- Politically astute.
- Incumbents must have a high level of energy, be self- starters, confident and stable in manner.
- Organised, able to prioritise and deliver within high pressure, business critical environments.
Circumstances
Incumbents will be required to travel on occasions to support operational delivery, and participate in training
and business review. Some overnight stays may be needed.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Account Director
Job ID
230569
Posted
22-Jul-2025
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Cambridge - England - United Kingdom of Great Britain and Northern Ireland, Maidenhead - England - United Kingdom of Great Britain and Northern Ireland, Reading - England - United Kingdom of Great Britain and Northern Ireland, Slough - England - United Kingdom of Great Britain and Northern Ireland, Windsor - England - United Kingdom of Great Britain and Northern Ireland
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.
Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.
Job Title: Account Director
CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Account Director to join the team located in Slough.
Purpose Of The Job
Providing leadership, management, and development of a defined contract, ensuring financial, and operational commitments are met and exceeded.
Key Responsibilities
1. Provide leadership, and that contractual commitments are met and exceeded.
2. Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
3. Ensuring business policies and processes are effectively communicated, and implemented within the contract.
4. Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors activities, and are regularly review.
5. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.
6. Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
7. Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
8. Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
9. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
10. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
11. Promoting and maintaining the RISE Values of CBRE
12. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
13. Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
14. Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts
15. Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
Accountabilities
- Accountability to the CBRE functional heads, as appropriate.
- Accountable day-to-day to the relevant client contacts.
- Line management responsibility for a contract team and indirectly for relevant sub-contractors.
- Financial responsibility for the delivery of Plan commitments for the contract.
Person Specification
Education
- An engineering qualification is desirable along with an understanding of GMP/GXP within the Life Science environment.
Training
- Incumbents must be able to demonstrate a career showing continuous personal development.
Experience
- Managerial experience at Contract / Account Manager or above within technical and or hard services is essential.
- Delivery of wider facilities management services (desirable)
- The development and review of teams, appraisal, and the application of effective people management practice (desirable)
Aptitudes
Excellent verbal and written communication skills.
Character
- Excellent motivational and influencing skills, with high levels of personal integrity
- Has vision, and able to communicate this effectively. A role model for customer service excellence.
- Analytical
- Creative
- Able to contribute effectively across all business activities.
- Politically astute.
- Incumbents must have a high level of energy, be self- starters, confident and stable in manner.
- Organised, able to prioritise and deliver within high pressure, business critical environments.
Circumstances
Incumbents will be required to travel on occasions to support operational delivery, and participate in training
and business review. Some overnight stays may be needed.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Account Director
Job ID
230569
Posted
22-Jul-2025
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Cambridge - England - United Kingdom of Great Britain and Northern Ireland, Maidenhead - England - United Kingdom of Great Britain and Northern Ireland, Reading - England - United Kingdom of Great Britain and Northern Ireland, Slough - England - United Kingdom of Great Britain and Northern Ireland, Windsor - England - United Kingdom of Great Britain and Northern Ireland
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.
Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.
Job Title: Account Director
CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Account Director to join the team located in Slough.
Purpose Of The Job
Providing leadership, management, and development of a defined contract, ensuring financial, and operational commitments are met and exceeded.
Key Responsibilities
1. Provide leadership, and that contractual commitments are met and exceeded.
2. Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
3. Ensuring business policies and processes are effectively communicated, and implemented within the contract.
4. Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors activities, and are regularly review.
5. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.
6. Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
7. Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
8. Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
9. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
10. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
11. Promoting and maintaining the RISE Values of CBRE
12. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
13. Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
14. Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts
15. Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
Accountabilities
- Accountability to the CBRE functional heads, as appropriate.
- Accountable day-to-day to the relevant client contacts.
- Line management responsibility for a contract team and indirectly for relevant sub-contractors.
- Financial responsibility for the delivery of Plan commitments for the contract.
Person Specification
Education
- An engineering qualification is desirable along with an understanding of GMP/GXP within the Life Science environment.
Training
- Incumbents must be able to demonstrate a career showing continuous personal development.
Experience
- Managerial experience at Contract / Account Manager or above within technical and or hard services is essential.
- Delivery of wider facilities management services (desirable)
- The development and review of teams, appraisal, and the application of effective people management practice (desirable)
Aptitudes
Excellent verbal and written communication skills.
Character
- Excellent motivational and influencing skills, with high levels of personal integrity
- Has vision, and able to communicate this effectively. A role model for customer service excellence.
- Analytical
- Creative
- Able to contribute effectively across all business activities.
- Politically astute.
- Incumbents must have a high level of energy, be self- starters, confident and stable in manner.
- Organised, able to prioritise and deliver within high pressure, business critical environments.
Circumstances
Incumbents will be required to travel on occasions to support operational delivery, and participate in training
and business review. Some overnight stays may be needed.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)