47,036 Customer Service jobs in the United Kingdom

The role of a Customer Service Representative involves delivering excellent support to customers, addressing their queries and resolving issues efficiently. This position is ideal for someone with a passion for providing top-tier customer care and ensuring satisfaction.

Client Details

My client is a medium-sized organisation within the Energy industry based near Bicester, known for its commitment to quality and customer satisfaction. They provide essential services and take pride in fostering a professional and supportive work environment.

Description

Key responsibilities of the Customer Service Representative include:

• Respond to customer enquiries promptly and professionally via phone, email, or chat.
• Resolve customer issues by investigating and providing appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to address and resolve customer concerns.
• Provide product or service information to customers as required.
• Identify and escalate priority issues to the relevant departments.
• Ensure customer satisfaction and maintain a positive company image.
• Contribute to the improvement of customer service processes and practices.

Profile

The successful Customer Service Representative will have:

• Previous experience in a customer service/support/client-facing role.
• Strong communication and interpersonal skills.
• The ability to problem-solve and think critically under pressure.
• Attention to detail and a commitment to accuracy.
• A proactive attitude and a willingness to learn.

Job Offer

Benefits include:

• A competitive salary
• Strong commission structure
• A supportive work environment with full training provided
• Opportunities for personal and professional growth
• A comprehensive benefits package
• Access to many company perks
• Generous annual leave package
• Free parking onsite

Job Title: Customer Service Representative
Location: Newcastle
Department: IMS - Car New Hire - NCL
Business Area: Customer Service
Working Time: Full-Time
Salary: 23,600 - 26,000 (DOE)
Hours: 36 hours per week
Start Date: 20th October

The Opportunity

We're looking for a Customer Service Representative to join our insurance team in Newcastle. You'll handle inbound calls from customers with home or motor insurance policies, supporting them with queries, policy changes, renewals, and retentions. The role also includes promoting digital services, dealing with complaints, and assisting vulnerable customers. Full training is provided.

• Manage high volumes of inbound calls, with some outbound activity.

• Provide clear, professional support on customer accounts and policies.

• Handle renewals, retentions, and new sales opportunities.

• Resolve complaints and provide tailored solutions.

• Accurately log all customer interactions.

• A passion for great customer service.

• Previous call centre or customer-facing experience preferred (retail, hospitality, leisure also considered).

• Desirable Financial Services experience.

• Strong communication and listening skills with resilience under pressure.

• Good IT skills, including Microsoft Office, and ability to multi-task across systems.

• Salary: 23,600-26,000 depending on experience.

• 7.2 weeks' holiday (including bank holidays).

• Exclusive discounts and colleague savings.

• Access to 24/7 Virtual GP for you and your family.

• Enhanced maternity, paternity, and parental leave.

• Pension scheme with up to 7.5% employer match and life assurance.

• Opportunities for flexible working.

As a Customer Service Representative You must have the right to work in the UK. As this is a regulated environment, employment is subject to financial and criminal record checks.

You'll be part of a supportive, customer-focused team where development and progression are encouraged. If you're motivated, adaptable, and ready to make a difference, we'd love to hear from you.

Apply today and start your journey with us.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Job Title: Customer Service Representative
Location: Glasgow
Department: IMS - Motor
Business Area: Product
Working Time: Full-Time
Start date: 6th October
Salary: 23,600 to 26,000 depending on experience
Hours: Full time, 36 hours per week

We're looking for a Customer Service Representative to join our General Insurance team in Glasgow. You'll handle inbound calls from customers with motor and home insurance policies, assisting with queries, policy changes, renewals, and retentions. The role also involves guiding customers through our digital services, supporting vulnerable customers, and handling complaints professionally. This is a fast-paced role where your communication skills, adaptability, and focus on customer experience will be key.

• Deliver outstanding customer service and resolve queries efficiently.

• Handle high volumes of inbound calls, with some outbound activity.

• Support customers with policy changes, renewals, and new sales opportunities.

• Educate customers on products and services to encourage retention and growth.

• Provide tailored solutions, particularly for vulnerable customers.

• Accurately log interactions and outcomes in internal systems.

• A passion for excellent customer service.

• Previous call centre or customer service experience (retail, hospitality, leisure also considered).

• desirable financial services experience

• Strong communication skills with resilience in handling complex issues.

• Good IT literacy, including Microsoft Office, and confidence using multiple systems.

• Competitive salary (23,600-26,000 DOE).

• Exclusive discounts with major retailers and brands.

• Wellbeing support, including 24/7 access to a Virtual GP.

• 7.2 weeks' holiday including bank holidays.

• Enhanced family leave policies.

• Pension scheme with up to 7.5% employer match and life assurance cover.

• Flexible and part-time working options available.

Customer Service Representative must have the right to work in the UK. As this is a regulated environment, offers are subject to background checks, including financial and criminal record checks.

You'll be part of a supportive team that helps customers protect what matters most. With opportunities to develop, a collaborative culture, and benefits designed around you, it's a place where you can grow and thrive.

Apply today and build your career with us.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Customer Service Advisor

6-Month Contract | Inside IR35

16.50 per hour (PAYE)

Location: Newcastle (On-site) - Monday to Friday

A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries.

As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service.

In this role, you'll be supporting a wide range of customer enquiries, guiding them through processes, resolving issues, and ensuring their questions are handled with care and clarity. You'll communicate across multiple channels and be responsible for logging and escalating more technical issues where needed. You'll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction.

Essential Skills

• Previous customer service experience in a fast-paced call centre or contact centre environment.
• Strong problem-solving skills and the ability to manage complex queries.
• IT literate and comfortable using customer service systems.
• Solid understanding of FCA rules and regulatory compliance.
• Clear and professional communication skills, both written and verbal

6-Month Contract | Inside IR per hour (PAYE)

Location: Newcastle (On-site)

If you have a strong background in customer service or call centre work, this is a fantastic opportunity to be part of a meaningful and impactful project. To apply, please contact Iram Shariff at (url removed) or apply directly via this advert.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Location: Wroxton (Office-based, no public transport available)
Reports To: Customer Services Manager
Employment Type: Temporary to Permanent
Hours: 5 days a week (Including weekend work) 8:30am until 5:00pm
Salary: 13.91 per hour

Recruitment Pro are seeking an experienced customer service assistant to deliver outstanding, compassionate customer service by understanding individual customer needs and ensuring effective communication both internally and externally. You will play a vital role in supporting the day-to-day operations of our clients online pharmacy service, contributing to business growth and ensuring smooth administration and patient care.

Key Responsibilities

Customer Service

Provide first-class support by answering customer queries professionally via phone and email.

Take and process customer orders using SagePay or online payment methods.

Assist with prescription queries and medicine availability, referring to the pharmacist when necessary.

Liaise with online doctors to resolve customer issues promptly and efficiently.

Identify opportunities to grow prescription volume and support business development.

Participate in weekend shifts on a rota basis (time off during the week when working weekends)

Administration & Stock Control

Maintain accurate prescription records and ensure documentation is legally compliant.

Order stock from suppliers and help manage stock levels in the dispensary.

Keep work areas clean, organised, and compliant with health and safety standards.

Support with counting prescriptions and updating systems.

Follow internal processes and use company software and portals as required.

General Duties

Comply with all company health and safety policies, report risks or near misses.

Attend required meetings and complete online or in-person training on time.

Support company initiatives and uphold high standards in security, communication, and operations.

Adhere to all Standard Operating Procedures (SOPs).

Use the holiday booking portal for leave requests, subject to manager approval.

Key Competencies

Strong customer focus and empathy

Excellent verbal and written communication skills

Detail-oriented and organised

Reliable, honest, and professional

Confident working independently and within a team

Friendly, approachable, and respectful

Able to handle sensitive/confidential information discreetly

Flexible and adaptable to changing tasks

Skills & Experience

Previous customer service experience is essential

Experience in a medical or pharmacy setting is preferred

Computer literate with solid time management skills

Comfortable handling numbers and written communication

Clear and professional telephone manner

Recruitment Pro Ltd is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Recruitment Pro Ltd. If your application is successful, you will be contacted within 5 working days. If you do not hear from us after 5 working days you have not been successful on this occasion and unless otherwise advised, Recruitment Pro will keep your details on file to contact you regarding any future suitable opportunities.

Job Type: Full-time

Pay: 13.91 per hour

Expected hours: 40 per week

Benefits:

• Canteen
• Casual dress
• Company events
• Free parking
• On-site parking

Schedule:

• Weekend availability

Ability to commute/relocate:

• Banbury (Oxfordshire): reliably commute or plan to relocate before starting work (required)

Work Location: In person

Customer Service Representative / Member Representative –  Saffron Building Society is seeking a Customer Service Representative / Member Representative to join our team on a full-time permanent basis in our Saffron Walden, Essex branch.

Why Saffron Building Society

At Saffron Building Society, we believe that financial well-being is a journey, not just a destination. As a mutual organisation, we exist solely for our members, prioritising their needs above all else. We are committed to building meaningful connections, delivering outstanding experiences, and making a positive impact in our communities. If you are passionate about helping others and want to be part of a team that truly makes a difference, we would love to hear from you.

Fantastic Company Benefits Include:

• Competitive Salary: On offer is a competitive salary of £24,375 per annum
• Holiday: 33 days holiday
• Pension: 5 % employee contribution 8.5% employer contribution
• Employee Extras such as: Income protection, life assurance, comprehensive wellbeing support, buy and sell holiday, salary sacrifice schemes

About the role:

Following three weeks of Academy training at Saffron House (Head Office), you will join the branch as a Customer Service Representative / Member Representative . Acting as the first point of contact for our members, you will deliver exceptional customer service, identify needs, and manage end-to-end member transactions and administration in line with our quality assurance and operational standards.

This role is 35 hours per week, Monday – Friday 9am – 5pm with 2 x Saturdays per month 9am – 12pmm which is paid at time and half (overtime rate)

Main Duties and responsibilities:

• Stay informed about Saffron’s products and third-party services to enhance customer interactions, confidently discussing savings, mortgages, and general inquiries.
• Achieve first contact resolution, adding value for both the member and the Society.
• Ensure compliance with regulatory, audit, and operational standards while meeting defined processes and service KPIs.
• Handle customer transactions accurately, keep members informed of any delays or issues, and manage complaints appropriately, taking ownership and providing effective resolutions.
• Identify and support vulnerable customers, ensuring their needs are met with empathy and care.
• Contribute to team objectives, including booking Financial Wellbeing Reviews and collaborating with colleagues and partners.

About you:

You will have experience in a similar Customer Service Representative / Member Representative role, with a good understanding of financial products and services. Excellent verbal and written communication skills, self-motivation, and a proactive approach are essential. You will thrive both independently and as part of a team, demonstrating strong organisational skills to manage multiple priorities. Technical proficiency with Microsoft applications is required, and knowledge of complaint handling and supporting vulnerable customers is desirable.  You will also be able to commute daily into the Saffron Walden, Essex branch daily.

If you are passionate about delivering excellent customer service and eager to take the next step in your career, this could be your perfect match!  Please apply by forwarding an up-to-date CV which outlines your relevant experience for this role to be considered.

Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

No recruitment agencies, please

Additional keywords: customer service, financial services, banking, client relations, administration, member representative, client services.

This vacancy is advertised and handled through Spider, the region’s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.

Customer Service Representative

Red Recruitment is recruiting for a customer service representative for a highly professional and renowned insurance company.

The role is perfect for someone who enjoys customer service and wishes to develop their career with an employer of choice.

The salary for the role is 26,000 per year and is based in Bristol.

Benefits and Package for a Customer Service Representative:

• Salary: 26,000 per annum and up to 10% additional bonus
• Hours: Monday - Friday, Shift Pattern between 8am -6pm
• Contract Type: Permanent
• Location: Bristol
• Potential hybrid working post probation
• Annual pay review
• 25 days annual leave + bank holidays + buy more holidays if you love to travel
• Full training provided to obtain a CII Diploma
• Plenty of opportunities to progress and learn
• Health and Wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Assistance Programme
• Contributory pension scheme, up to 20%, including your 8% contribution
• 20 contribution to a monthly gym membership - subject to terms
• Access to savings at High Street brands

Key Responsibilities of a Customer Service Representative:

• Help our commercial customers assess and evaluate risks to determine the best insurance coverage for each business.
• Provide exceptional service to customers by dealing with requests about customer policy, insurance renewals and mid-term adjustments.
• Interacting via live chat as well as through telephone calls.
• Considering customer's requirements and developing long -lasting relationships by building rapport.
• Responding to customers and going above and beyond to help them.

Key Skills and Experience of a Customer Service Representative:

• A customer-focused approach gained from your experience working in customer service roles. You're confident in handling a variety of customer situations and can think creatively to find solutions.
• The ability to remain composed and focused under pressure and to thrive in a fast-paced environment, managing your time well to hit your goals.
• A knack for critical thinking and analysis, helping you interpret information and making solid decisions.
• Strong communication skills, that make it easy for you to build and maintain great working relationships.
• A curious and eager-to-learn mindset, always looking for better, more efficient ways to get things done.

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)

Customer Support Representative - 26k - Bedford

Platform Recruitment have partnered with a mechanical manufactuer who arelooking to recruit aproactiveCustomer Support Representative to join theirteam. This role is key to delivering excellent customer service and ensuring smooth operational processes, including order entry and forecast management.

Key Responsibilities:

• Act as the first point of contact for customer enquiries

• Process customer orders and forecasts in SAP

• Provide regular updates on order status and resolve customer issues

• Support monthly forecasting reviews and maintain customer forecast data

• Create internal purchase orders for drop shipments

Key Skills & Experience:

• Strong communication skills

• Excellent attention to detail and organisational skills

• Good working knowledge of Microsoft Office, especially Excel

• Experience in customer service and working cross-functionally

If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.