2,682 Customer Service jobs in the United Kingdom

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? 

Salary:  £25,087  – Uncapped commission

Location : Doncaster Contact Centre

Full Time - Permanent

Sales Advisors - EE

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Doncaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.

You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.

No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success.

We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.

What's in it for you?

• Competitive Salary : Starting at £5,087, rising to 5,684 after 8 months, plus an uncapped commission scheme
• Online GP : Access to a private GP 24/7 for you and your immediate family, at no cost to you
• Paid Carer's Leave : Market- leading carers leave with up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave : Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts : Save on EE & BT products, including mobile and broadband.
• Career Development : Support in achieving the career you want without limits.
• Season Ticket Travel Loan : Funds for your travel to and from work.
• Volunteering Days : Give back to your local community.
• Optional Private Healthcare and Dental : Protection for  you and your family.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? 

• Be the welcoming face of the clinic, greeting patients, staff, students and visitors with professionalism and warmth
• Manage bookings, patient records and payments accurately using our digital systems
• Provide efficient administrative and reception support to ensure the clinic runs seamlessly
• Handle phone, email and in-person enquiries promptly and courteously
• Keep reception areas organised and inviting, supporting clinic events and promotions
• Uphold confidentiality, data protection and health and safety standards at all times
• Contribute to a positive, collaborative team culture and support service improvements

• Excellent customer service and interpersonal skills.
• Strong IT literacy, organisation and adaptability.
• A professional telephone manner and confidence communicating with people at all levels.
• Previous administration and reception experience.
• The ability to prioritise tasks, multitask and remain calm under pressure.
• An understanding of the importance of patient confidentiality and professionalism in all interactions.

About the Role:

As a key member of our team, you will play a vital role in managing workflows, coordinating resources, and delivering outstanding customer service. You will use internal systems to log, track, and schedule jobs, ensuring efficient allocation of tasks and seamless communication between engineers, subcontractors, and customers. Your ability to organise, problem-solve, and provide exceptional service will be instrumental in driving operational efficiency.

What You'll Do:

• Act as the first point of contact for customers, handling enquiries with professionalism and care.
• Allocate and coordinate tasks, ensuring jobs are assigned based on priority, location, and expertise.
• Use internal systems to log, manage, and track workflows, ensuring accuracy and efficiency.
• Monitor job progress, proactively following up on outstanding tasks and escalating where necessary.
• Maintain strong communication with engineers, customers, and stakeholders to ensure smooth operations.
• Run reports to track job statuses and optimise workflow management.
• Ensure adherence to company policies, safety standards, and service level agreements.
• Work collaboratively with internal teams to continuously improve processes and customer experience

Who We're Looking For:

We are looking for individuals who are highly organised, adaptable, and passionate about delivering exceptional service. IT skills, along with good spoken and written communication, are essential for this role. No previous experience is required, your willingness to learn and grow is what matters most!

Ideal qualities include:

• Strong organisational skills and attention to detail.
• Comfortable with technology and eager to learn new systems.
• Excellent communication skills, both written and verbal English.
• A proactive and logical approach to problem-solving.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Reliable, punctual, and enthusiastic, with a positive ‘can-do' attitude.

Why Join Us?

• Full training and career development opportunities.
• A supportive and inclusive workplace culture.
• Opportunities for growth within a leading Facilities Management business.
• Great working environment with attractive benefits package.

Job description:

Job description

Position Overview: We are seeking a compassionate and organised individual to fill the role of Customer Service Executive. The position holder will serve as the primary point of contact for patients and clinicians, providing exceptional service and support throughout their interactions with our organisation. This role requires excellent communication skills, attention to detail, and a strong commitment to delivering a positive experience for every individual we serve.

Key Responsibilities:

• Patient/Clinician Support: Act as the main point of contact for patients, referring clinicians, and partner clinics, addressing inquiries, resolving issues, and providing assistance in a courteous and professional manner. Serve as a liaison between patients/clinicians and internal departments to ensure timely resolution of concerns.
• Order processing and communication: Execute ordering processes, including coordinating with healthcare providers, confirming appointments with patients, and updating scheduling records as needed. Serve as a point of contact for patients and clinicians regarding sample collection instructions, test requirements, and result inquiries. Provide clear and accurate information to patients and clinicians regarding specimen collection procedures and any necessary preparations. Address patient concerns and inquiries with professionalism and empathy, ensuring a positive experience.
• Logistics Support: Oversee the logistics of sample transportation, including scheduling courier services and maintaining transportation records. Monitor inventory levels of specimen collection supplies with partner clinics and coordinate with procurement to ensure timely replenishment. Liaise with courier service providers for smooth transportation of time and temperature-sensitive patient specimens.
• Sample collection and Processing: Coordinate the collection and receipt of patient samples, ensuring proper labelling, handling, and documentation. Verify patient information and sample integrity to prevent errors in sample identification. Communicate with healthcare providers and patients regarding sample collection requirements and procedures.
• Patient Advocacy and Service Excellence: Advocate for patients' needs and preferences. Communicate effectively with healthcare providers, caregivers, and internal departments to ensure seamless coordination of care. Deliver exceptional customer service to patients and clinicians at all touchpoints. Listen actively to their concerns, address any issues or complaints promptly, and strive to exceed their expectations.
• Compliance and Quality Assurance: Adhere to organisational policies and procedures related to patient/clinician interactions, privacy, and confidentiality. Maintain compliance with regulatory standards (e.g., GDPR, HIPAA, etc.) and participate in quality assurance activities to uphold service excellence. Strictly follow the standard operating procedures (SOPs) and regulatory requirements for sample handling, processing, and documentation. Participate in quality control and quality assurance activities, including monitoring of specimen integrity and laboratory workflows. Document and report any incidents or deviations from established procedures and assist in implementing corrective actions.
• Customer Feedback and Improvement: Gather feedback from patients/clinicians regarding their experiences and satisfaction with the services provided. Identify areas for improvement and collaborate with management to implement solutions that enhance the overall patient/clinician experience.

Requirements:

• A bachelor's degree in a related field is preferred.
• Previous experience in a customer service or patient support role is preferred.
• Familiarity with medical terminology, laboratory testing methodologies, and safety practices.
• Excellent interpersonal skills with the ability to communicate effectively and empathetically with diverse populations.
• Strong organisational skills and attention to detail. Ability to manage multiple tasks and prioritise responsibilities in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.
• Flexibility to adapt to changing priorities and work schedules, including rotating shifts and weekends.
• Flexibility to answer some phone calls outside of normal working hours if required.
• Positive attitude, patience, and a genuine desire to help others.

Additional Information:

• This is a full-time position based at our office in Surrey Research Park, Guildford.
• Competitive salary and benefits package offered.
• Occasional evening or weekend shifts may be required based on operational needs.
• Willingness to undergo training and continuing education to stay current with industry trends and best practices.

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Benefits:

• Free parking
• On-site parking

Ability to commute/relocate:

• Guildford GU2: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• Customer service: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Do you want to be part of a force for good, helping to make life better for customers & society in the moments that matter?
At Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focus on real estate finance, and specialist residential mortgage markets.

The Customer Service Representative will deliver a great experience and good outcomes to customers of Hodge who choose to contact us by telephone or email. Continuously consider opportunities to improve the way things are done and support other colleagues helping to make Hodge a great place to work.

Essential experience:

• Able to evidence a passion for delighting customers and delivering on promises made to them
• Excellent verbal and written communication skills
• Previous experience within a Customer Services role
• Ability to demonstrate proficiency in using Office 365 applications

Key responsibilities will include:

1. Be available to take customer calls in line with planned schedules
2. Communicate with customers in a positive tone of voice, ensuring they are treated with kindness, compassion and empathy especially at times when they really need our help
3. Follow role and task specific procedures to ensure consistently good outcomes are delivered for our customers
4. Complete all administrative tasks (e.g. emails, post, property sales and other ad hoc duties) allocated accurately and within agreed timescales
5. Ensure customer accounts and system records are accurately updated based on the conversation that has taken place with the customer
6. Identify and record details of customer complaints and vulnerabilities and provide the appropriate support at these key moments of truth
7. Identify when you are unable to provide the support required by the customer and escalate to the relevant team or role at Hodge (e.g. Team Leader, Complaints, Customer Care)
8. Be relentless in looking for new improved ways to do things to help Hodge to continuously improve
9. Look for ways to support other colleagues and play a key role in making all colleagues feel welcome, ensuring Hodge is a great place to work
10. Be proactive in your personal development and relentless in identifying opportunities for continued development.

General:

1. Comply with all company policies and procedures and legislative and regulatory requirements, including, but not exhaustively, those related to GDPR, Money Laundering, Health & Safety, PRA/FCA regulations, employment, and other legislative requirements (as applicable).
2. Undertake any other reasonable tasks as and when requested by senior management.
3. Develop and maintain an up-to-date knowledge of Compliance & Risk regulatory and legislative information related to products/services (e.g. PRA/FCA rules, Data Protection, Money Laundering, etc.), as advised by line management.
4. Support the risk culture of the organisation by taking personal responsibility for identifying and managing risks.

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We're currently exploring different certifications available and have done an initial review of how we think we'd fare, as we see this as a real opportunity for Hodge given our social purpose.

Apply today to become part of Hodge's mission to make life better for customers and society in the moments that matter.

Location

Thame / Oxfordshire

Salary

From £25,250

Contract

Temporary (Full Time - 12 months)

Reference

811

Closing Date

21 October 2025

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels . From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this.

It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team.

This role is a 12 month Fixed Term Opportunity working full time, 35 hours per week, Monday to Saturday in our Thame Branch.

If this role is advertised as part time the salary will be pro rata.

You'll need to be within a 45 minute commute of the branch you're applying to work in, and here's the good news. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.

Your training will be based virtually in branch.

Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What is important is to know every branch is different, and we are all in this together working to have the best version of our branches

What can't a Customer Representative do This is the great part about this role, it's so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone.

We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.

We're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.

Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone's life for the better. You'll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer's needs. You need to be comfortable using digital tools and applications.

We are the front line in protecting our customers, building our society

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday pro rata
• From January 2026, all colleagues will have access to fully funded private medical insurance
• A personal pension – if you put in 7% of your salary, we'll top up by a further 16%
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance worth 8x your salary
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

Once we've received your application successfully, we will invite you to the first stage; our online assessments

Within a few hours you'll receive a link to your unique candidate hub – here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what's important to us in a member facing role at Nationwide.

In your candidate hub you'll also be able to get hints and tips and watch video's from our colleague's giving you a really good idea of what it's like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.