791 Customer Support jobs in the United Kingdom

• Join our fast-paced Customer Support team to troubleshoot SaaS fleet management solutions across EMEA.
li>You’ll handle technical queries, resolve issues via phone/email, and collaborate cross-functionally to ensure customer satisfaction. < i>Ideal candidates have customer-facing experience, strong communication skills, and a proactive, solution-driven mindset.

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Position: Customer Support Advisor at Hillcrest Estate Management

Location: 174 Whiteladies Road, Clifton, Bristol BS8 2XU

Working Hours: Mon-Thurs 9.00-17.30, Fri 9.00-16.00

Salary: 23,700 per annum

About Hillcrest Estate Management:

Hillcrest Estate Management, founded in 1985 by Arthur G.W. Jenner, is a respected entity in the Residential Block Management sector, with offices in Bristol. With over 40 years of industry experience, we stand as one of the most established firms in the field. Hillcrest's exclusive focus on Leasehold Management underscores our dedication to providing specialised expertise in this area.

Hillcrest is part of the Trinity Property Group, an Odevo Group Company.

Benefits:

We value and promote a positive work-life balance. Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits:

• 24 days annual leave for work-life balance.
• Discounts on shopping and services through Perkbox.
• Employee Assistance Programme for confidential support.
• Hybrid and flexible work opportunities.
• Financial support for personal development.
• Opportunities for career growth.
• Recognition incentives.
• Cycle to Work scheme for a healthy lifestyle.
• Employee Referral Scheme for potential bonuses.

Job Description:

The Customer Support Advisor is responsible for the day to day running of the Hillcrest office and being the first point of contact for our clients. Key responsibilities and tasks include:

• Answering phone calls and handling client queries professionally
• Managing client keys, key logs, and processing payments for fobs and keys
• Maintaining accurate leaseholder records and updating databases (Propman)
• Assisting with office maintenance, including coordinating annual servicing and inspections
• Handling petty cash and ordering office supplies
• Scanning invoices, managing queries, and supporting the accounts team
• Supporting the maintenance team with administrative tasks
• Opening and distributing daily post

Qualifications and Skills:

Candidates for this position should have the following skills and qualifications:

• Experience in customer service or administrative roles
• Strong communication skills, both written and verbal
• Good IT skills, with knowledge of Microsoft Office (Word, Excel, Outlook)
• Excellent attention to detail and organisational skills
• Ability to manage multiple tasks efficiently

Application Process:

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

For further information, or to explore more opportunities, you can visit Hillcrest Estates Management on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at (phone number removed), quoting the reference number #LI-EJ1.

Home Office DDaT - Junior Service Desk Analyst

Job Description
Junior Service Desk Analyst
Location: Sheffield - Vulcan House Steel
Hybrid - 60 - 40 - 3 days in the office
Hourly rate: 13.85 (Shift enhancement of around 8% TBC based on rota, hourly example based on 8% - 14.81 )
Working Days/Hours: 8 hours per day between the hours of 7am and 7pm.

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Junior Service Desk Analyst.

The IT Service Desk is a 24/7 service, including public holidays. Whilst individual circumstances will be taken into account, there will be a commitment to working at a weekend on a rota basis. We expect this to be an average of 1 weekend every 8-10 weeks .An appropriate allowance will be paid according to the extent of your commitment as detailed above.

List the duties/ responsibilities:

You will be responsible for delivering high quality, customer focused 1st line support to users across the Home Office estate and will play a key role in the provision of IT service support at the Home Office, contributing to the delivery of high quality consistent incident, problem and request fulfilment management processes across the estate.

• First point of contact for Home Office users supporting incident and problem resolution activities, engaging with other DDaT teams and / or suppliers as required
• Providing high quality first-line support for all user support queries, requests and incidents, in line with incident and request fulfilment management processes and procedures
• Supporting effective management of issues and queries raised through calls, emails, self-service, web chat, face-to-face, and supporting the resulting incidents or service requests, using agreed incident management and request fulfilment processes
• Providing stakeholders with updates on the status of technical incident, service requests and problems
• engaging with other DDaT teams and / or suppliers as required.

Skills and Experience Required for the Role

• Good communication and interpersonal skills, with an ability to communicate effectively and professionally
• Ability to work as part of a team and to engage effectively with users, third parties and suppliers, escalating where you judge appropriate.
• Good analytical and problem-solving skills
• Customer-focused

Training:
4-6 weeks training will be provided. No holiday during training period.

Clearance level (to be applied for by Brook Street upon a successful application):
BPSS plus SC and NPPV3

Role specific requirements:

You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Looking for a Career That Feels Meaningful?

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

• Do you thrive when you're challenged?
• Do you back yourself to figure things out, even if you don't know the answer straight away?
• Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."

We're currently looking for a proactive Customer Support Executive to join a dynamic team supporting key customer accounts. This role focuses on relationship management, order coordination, issue resolution, and ensuring a seamless customer experience from start to finish.

This position would suit someone with strong organisational skills, an eye for detail, and the ability to communicate effectively across teams and with customers.

• Build and maintain strong, professional relationships with assigned customer accounts.
• Resolve customer issues, including account queries and warranty-related concerns.
• Manage and maintain the Forward Load - schedule customer orders, provide quotes, and coordinate with the Commercial Manager.
• Act as the liaison between technical teams/workshops and customers to resolve technical issues efficiently.
• Provide regular updates on On-Time Delivery (OTD) performance and customer status reports.
• Ensure profitability by monitoring and maintaining gross margins for assigned accounts.
• Raise work orders (WOs) and oversee the completion and filing of work packs.

• Excellent interpersonal and relationship-building abilities.
• Strong communication skills, both written and verbal.
• Highly organised with strong administrative and analytical skills.
• Comfortable working under pressure and juggling multiple priorities.
• Proactive, innovative, and enthusiastic with a self-motivated approach.
• Able to collaborate effectively with cross-functional teams.

This is a great opportunity for someone who enjoys a blend of customer service, operations, and coordination. You'll play a key part in ensuring customer satisfaction and supporting smooth day-to-day operations.

ACS are recruiting for aCustomer Support Executive. If you feel that you have the skills and experience required in this advertisement to be a Customer Support Executive submit your CV including an outline of your experience as a Customer Support Executive. It is always a good idea to include a covering letter outlining your experience as a Customer Support Executive with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Support Executive role you desire.