45,306 Customer Relations jobs in the United Kingdom

The Role: Customer Service Advisor

Location: Hessle

Salary up to 33k plus package

Permanent position

Construction and Housing

The role

Linsco is working I with a well-established and highly reputable construction company who are looking for a n experienced Customer relations advisor to join their team on a permanent basis.

This is a fantastic opportunity that will offer a competitive salary, bonus and career progression.

• To be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
• Work in collaboration with the regional team to collate the appropriate information to provide an informed, accurate and detailed response to all customer complaints.
• Demonstrably support continuous drive to deliver 5 * customer service by championing the customer journey and actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation.
• Effectively administer and manage all regional complaints in an efficient and timely manner, ensuring compliance
• Provide accurate and detailed reports on all customer complaints and their status in weekly regional meetings whilst ensuring to immediately escalate any serious concerns in a timely manner.
• Responsible for actioning and issuing all Customer Care defects received through the maintaining service level agreements.
• Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales.
• Providing support to the regional team in respect of all customer queries.
• Answering inbound customer calls, and ensuring all enquiries are responded to in line with SLA's, including the management of all voicemail messages
• Efficient management of the Customer Care email In-box
• Managing the customer relationship post legal completion, contacting them to understand their journey and experience, providing feedback to the regional teams, ensuring Customer First is driven throughout.
• Supporting the region in the delivery of a 5* satisfaction score
• Effective handling of all complaints in line with NHQC & Consumer Code requirements
• Acts as a brand ambassador with excellent customer service skills
• Collaborates effectively with wider Customer care team and onsite construction team
• Continuously strives to improve service provided and personal performance
• Provides accurate and reliable key customer service and other business information and at all times ensure that
• Excellent customer relationship management skills within an on-line context as well as face to face setting.
• Excellent customer service communication skills, both written and verbal.
• IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)
• Experience working within a customer service role.
• Strong collaborative, team working and interpersonal skills.
• A working understanding of the financial implications of the methods and sequences of build.
• Extensive product, NHQC and Customer Service experience is preferrable

Please apply with an updated CV and we will be in touch with suitable candidates

Linsco is acting as an Employment Agency in relation to this vacancy.

• Competitive salary and benefits package including bonus / commission. This role is paying £73500 OTE.
• 25 days holiday (plus

Customer Relations Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Customer Relations Manager

Care Home: The Belmont

Hours per week: 40 hours per week

Salary: 50,000 per annum plus commission

About the role:

We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager.

The successful Customer Relations Manager will haveoverall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.

Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.

Benefits of working with Sanders Senior Living:

• 28 days Paid Holiday
• Pension Scheme
• Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
• Employee Assistance Scheme that is also available to immediate family members
• Comprehensive induction and ongoing, paid training
• Free DBS Check and uniform
• Opportunities to progress your career within the company
• Free, on-site parking
• Employee of the Month awards

About you:

We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.

About Sanders Senior Living:

Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference.

Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.

We are seeking a proactive and customer-focused Customer Relation Manager for our well established client based in Southampton. In this role, you will be the key point of contact between the company and our clients, ensuring exceptional service delivery, managing customer queries and complaints, and driving customer satisfaction and loyalty. You will play a critical role in strengthening client relationships and improving service across the business.

Client Details

Our client is a well established business across the world. A global leader in the manufacturing and sale of finished watches, jewellery, and components, including innovative electronic systems. Founded in 1983, they revolutionised the industry with affordable, high-tech, and stylish watches that reflect the spirit of art, sport, and joy of life.

Description

The key responsibilities for the Customer Relations Manager role are:

* Oversight of Customer Care department.
* Champion ongoing development of the department.
* Workforce planning and development.
* Talent Management, including coaching and mentoring.
* Lead organisational culture change within department.
* Motivate the teams and create an environment of overall collaboration, communication within the departments
* To effectively manage Customer Care in boxes and work flow, remaining adaptable at all times in order to adhere to Service Level Agreements within the Customer Service Department
* To manage team performance, development and absence including recruitment, conducting 1:1's, personal development meetings, providing coaching and conducting formal meetings
* To inspire your team to put the customer at the heart of everything we do by demonstrating the highest level of customer service skills and motivate them deliver first contact resolution
* To ensure accurate data recording within the team
* To manage and follow-up customer complaint escalations and enquiries in a professional, timely and responsive manner
* Continuously develop your personal knowledge and understanding of products, services, company procedures/policies and our customer's expectations.

Profile

The successful candidate for the Customer Relations Manager is someone with the following:

Essential Skills and Experience
* Team manager experience within a high performing team, in either sales or customer service sector
* Stakeholder management
* Excellent time management skills and able to effectively prioritise workload
* Effective planning and organising skills with close attention to detail
* Exceptional written and verbal communication skills
* Ability to identify development needs within the team and effectively coach to build and maintain a high performing team
* Demonstrable customer service and complaint handling experience
* Strong IT skills, proficient in all MS Office programmes to an advanced level
* Strong motivator / people person / able to lead a team to success

Essential Qualifications
* 5 GCSE's including Maths and English (or equivalent)
Desirable Skills and Experience
* Experience with Voxtron or other call monitoring system
* Experience with Sales force CRM
* Retail and / or watch industry experience

Desirable Qualifications
* Relevant Management and Administration Qualification

Job Offer

The candidate for the Customer Relations Manager role will receive:

• Competitive salary

• Good annual leave package

• Pension scheme

• Professional development and training opportunities

• On-site parking and/or easy access to public transport in Southampton

Customer Relations Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Customer Relations Manager

Care Home: The Belmont

Hours per week: 40 hours per week

Salary: 50,000 per annum plus commission

About the role:

We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager.

The successful Customer Relations Manager will haveoverall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.

Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.

Benefits of working with Sanders Senior Living:

• 28 days Paid Holiday
• Pension Scheme
• Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
• Employee Assistance Scheme that is also available to immediate family members
• Comprehensive induction and ongoing, paid training
• Free DBS Check and uniform
• Opportunities to progress your career within the company
• Free, on-site parking
• Employee of the Month awards

About you:

We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.

About Sanders Senior Living:

Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference.

Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.

• Competitive salary and benefits package including bonus / commission. This role is paying £73500 OTE.
• 25 days holiday (plus

• Build and maintain strong, long-term customer relationships
• Monitor and ensure high levels of customer satisfaction
• Drive engagement with company systems and services
• Maximise customer contract lifetime through proactive support
• Lead all non-technical customer communications
• Manage the onboarding process for new clients
• Collaborate with technical teams to address customer requests
• Support the sales team in responding to new customer needs
• Coordinate with internal teams to ensure smooth order fulfilment
• Resolve customer concerns with empathy and professionalism

• Proven experience in customer service or

The Role: Customer Service Advisor

Location: Hessle

Salary up to 33k plus package

Permanent position

Construction and Housing

The role

Linsco is working I with a well-established and highly reputable construction company who are looking for a n experienced Customer relations advisor to join their team on a permanent basis.

This is a fantastic opportunity that will offer a competitive salary, bonus and career progression.

• To be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
• Work in collaboration with the regional team to collate the appropriate information to provide an informed, accurate and detailed response to all customer complaints.
• Demonstrably support continuous drive to deliver 5 * customer service by championing the customer journey and actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation.
• Effectively administer and manage all regional complaints in an efficient and timely manner, ensuring compliance
• Provide accurate and detailed reports on all customer complaints and their status in weekly regional meetings whilst ensuring to immediately escalate any serious concerns in a timely manner.
• Responsible for actioning and issuing all Customer Care defects received through the maintaining service level agreements.
• Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales.
• Providing support to the regional team in respect of all customer queries.
• Answering inbound customer calls, and ensuring all enquiries are responded to in line with SLA's, including the management of all voicemail messages
• Efficient management of the Customer Care email In-box
• Managing the customer relationship post legal completion, contacting them to understand their journey and experience, providing feedback to the regional teams, ensuring Customer First is driven throughout.
• Supporting the region in the delivery of a 5* satisfaction score
• Effective handling of all complaints in line with NHQC & Consumer Code requirements
• Acts as a brand ambassador with excellent customer service skills
• Collaborates effectively with wider Customer care team and onsite construction team
• Continuously strives to improve service provided and personal performance
• Provides accurate and reliable key customer service and other business information and at all times ensure that
• Excellent customer relationship management skills within an on-line context as well as face to face setting.
• Excellent customer service communication skills, both written and verbal.
• IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)
• Experience working within a customer service role.
• Strong collaborative, team working and interpersonal skills.
• A working understanding of the financial implications of the methods and sequences of build.
• Extensive product, NHQC and Customer Service experience is preferrable

Please apply with an updated CV and we will be in touch with suitable candidates

Linsco is acting as an Employment Agency in relation to this vacancy.

RCH are looking for a Customer Relations Manager to work at Manton Heights Care Centre, based in Bedford.

Responsible for ensuring occupancy targets and AWF targets are met by delivering a comprehensive Sales and Marketing plan which contains a blend of managing the care seeker journey to increase occupancy, generating good news stories to support the homes visibility and also managing the social media platform to engage with families and care seekers.

Main duties will be;

• To plan and deliver the sales & marketing strategy for the care home which will contain a blend of activity ranging from meeting and influencing partners in the community to delivering the social media strategy.
• To be responsible for inputting accurate information on Care HQ (CRM system) and to manage the care seeker journey, such as visits to the home and follow-ups. Thus, ensuring the sales cycles is achieving the required conversion rates.
• To deliver Sales & Marketing events, preparation and co-ordination of the event in-line with the Sales and Marketing Toolkit (SOP).
• Managing the move in process in conjunction with the General Manager and ensuring the process is a smooth, seamless transition from choice to move in

About You:

• Proven experience in a senior sales and marketing role within the care sector is essential
• Strong understanding of the private care market
• Exceptional leadership, communication, and relationship-building skills
• Strategic thinker with a results-driven mindset
• Willingness to travel across the specified regions

Why Join Us?

• Work with a supportive and forward-thinking team