291 Customer Support jobs in the United Kingdom
Associate Manager, Customer Success
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Job Description
About the Team
The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a diverse, global group of empathetic relationship builders, curious thinkers, strategic problem-solvers, and passionate collaborators. Our mission is to help hospitality operators succeed by driving adoption and value through a deep understanding of our product, data, and our customers’ business goals. We are customer-obsessed and thrive on turning challenges into long-term success.
About the RoleIn this role, you’ll lead a team of Customer Success Managers who work closely with our clients to ensure they’re achieving success with the SevenRooms platform. You’ll be responsible for coaching, mentoring, and growing the team, while also overseeing strategic initiatives that drive adoption, retention, and long-term customer value. You’ll help scale a customer-first culture that delivers outstanding service and measurable impact for hospitality operators around the world.
You’re excited about this opportunity because you will…- Team Leadership & Development. Mentor, inspire, and grow a high-performing team of Customer Success Managers by setting clear performance and growth objectives and providing ongoing coaching and support.
- Customer Retention & Engagement. Drive user adoption and retention by developing best practices and strategic engagement initiatives, and by collaborating cross-functionally to enhance the customer experience.
- Capacity & Resource Planning. Monitor incoming revenue and customer volume to ensure balanced workload distribution and appropriate resourcing across the North American CSM team.
- Cross-Functional Collaboration. Partner with Product Marketing, Onboarding, and CS Strategy & Operations to enhance customer health scoring, implement proactive lifecycle strategies, and improve overall product adoption.
- Churn Risk Management. Track customer engagement through data tools (e.g., Looker, Totango) to identify and mitigate churn risks through timely, data-driven interventions.
- Product Advocacy. Maintain deep product knowledge to ensure CSMs can guide customers to the most relevant features and functionalities, while capturing product feedback through our Product Ambassador Program.
- You have experience in Customer Success, Account Management, or a related customer-facing role at a SaaS company, ideally in a fast-paced, high-growth environment.
- You’ve spent 2+ years managing and developing people, and you lead through accountability, coaching, and continuous learning.
- You’re analytical and strategic, with a track record of using data to identify insights and drive customer growth.
- You’re comfortable using tools like Salesforce, Totango, or other customer success platforms to track performance and manage relationships.
About SevenRooms
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.
With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.
In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.
As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.
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Customer Support
Posted 2 days ago
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Job Description
Ourclientislookingforabright,inquisitive,go-gettertojoinasuperfriendlyteambasednearReadingstation.
YouwillbeworkingwiththeinboundcallteamforthisawardwiningInsurancebusiness,offeringoutstandingcustomerservicetopolicyholdersandFinancialAdvisorsresolvingqueriesviaphone,email,webchatandpost.
Youshouldhave:
Acustomerfirstmindsetandstrongcommunicationskills
Positivity,energy,andtheabilitytomanageyourownworkload.
Teamspiritandresiliencewhendealingwithchallengingqueries.
Experienceincustomerservice.
Ourclientwilloffer
Therewillbefullin-depthtrainingpluspersonaldevelopmentiskeytothisorganisationandthereisastrongprogressionroute.
Outstandingbenefits,Hybridworking3daysintheofficeand2workingfromhome-ifyoupreferitcanbe5daysintheofficebutnotremote.
Thisrolewouldsuitentrylevelapplicantsaswellasthosewithmoreexperienceaslongasyouarekeenandenthusiastictodoagreatjob.
Applytodayforthiscareerrole
Customer Support
Posted 4 days ago
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Job Description
Nantwich
£25,000 - £26,000 per annum
A well-established organisation is seeking a dynamic and motivated individual to join its internal sales team. This is an excellent opportunity for someone with strong communication skills and a keen eye for detail to thrive in a fast-paced, customer-focused environment.
Key Responsibilities- Prepare accurate quotations based on customer specifications and deadlines
- Select appropriate products to meet customer requirements
- Build strong client relationships and maintain customer loyalty
- Liaise with customers, sales managers, and internal teams
- Ensure profitable sales and provide market feedback
- Use CRM, accounting, and sizing software effectively
- Ensure all product purchases comply with mandatory standards
- Identify personal training needs to support career development
- Computer literate (Microsoft Office)
- Strong communication and interpersonal skills
- Ability to manage workload and prioritise tasks
- Team player with a flexible approach
- Self-motivated and eager to learn
- Full training provided
- Supportive team environment
- Opportunity for career progression
- Competitive salary and benefits
Call Leanne (phone number removed) or email (url removed)
INDCOM
Customer Support
Posted 10 days ago
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Job Description
Full-time Monday to Friday 9 am - 5 pm
Location: London, Finchley
Start date: ASAP
Sectors: Customer Service, Property and Energy & Utilities
This is an exciting opportunity at a rapidly growing company. The successful candidate should be looking to expand their current knowledge and responsibilities in an inspiring and rewarding environment. The role will involve handling customer support queries by phone and email. You will be working closely with the directors of the company and be encouraged to contribute to decisions that determine the direction of its future development.
Responsibilities
- Communicate with customers via phone, email and chat li>Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to resolve customer queries
- Accurate record-keeping of customer interactions
Skills/Qualifications:
- At least 1 year of relevant work experience preferred and/or a recent graduate, Upper Second or first
- Excellent phone etiquette as well as verbal, written, and interpersonal skills
- Ability to multitask, organise, prioritise work and work well under pressure
- Flexibility in a changing working environment
- IT literate and mathematically minded
- Interest in business and economics
We are looking for a hard-working individual with a desire to be empowered to grow their careers and drive the company further forward. Check out our web page.
Job Types: Full-time, Permanent, Graduate
Benefits:
- Casual dress
- Company events
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Bachelor's (required)
Work Location: In person
Job Type: Full-time
Pay: £28,000.00-£32,000.00 per year
Benefits:
- < i>Company events
- Company pension
Experience:
- Customer service: 1 year (preferred)
Customer Support
Posted 10 days ago
Job Viewed
Job Description
- Experience in a customer-facing role (mandatory); li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
- Strong communication and listening skills;
- Well-developed time management and prioritization skills;
- Structured “can-do” approach to open matters and tasks in a demanding environment;
Willingness to develop while identifying opportunities over self-reflection.
Customer Support
Posted 13 days ago
Job Viewed
Job Description
- Experience in a customer-facing role (mandatory); li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
- Strong communication and listening skills;
- Well-developed time management and prioritization skills;
- Structured “can-do” approach to open matters and tasks in a demanding environment;
Willingness to develop while identifying opportunities over self-reflection.
Customer Support Coordinator
Posted 1 day ago
Job Viewed
Job Description
Customer Support Coordinator
Location: Lutterworth
We're seeking a proactive Customer Support professional to join our UK Customer Operations team. You'll be the first point of contact for customer queries, managing cases from start to finish, and ensuring excellent service delivery.
What you'll do:
- Manage customer cases in Salesforce CRM.
- Process service orders, invoicing, returns, and warranty replacements.
- Generate quotes and administer service contracts.
- Liaise with customers and internal teams to resolve issues.
- Support continuous improvement and ensure compliance.
What we're looking for:
- Strong customer focus with great communication skills.
- Microsoft Office skills (intermediate).
- Ability to work efficiently in a fast-paced environment.
- Salesforce and/or SAP S/4 experience (preferred).
Why join?
Be part of a collaborative team, delivering best-in-class customer support, with flexible working options through our agile working policy.
Customer Support Executive
Posted 1 day ago
Job Viewed
Job Description
Customer Support Executive
Location: Watford, WD25
Hours: Monday to Friday, 7:00am – 5:00pm with Alternate Saturdays from 7:00am – 1:00pm
Salary: £32,000
The Role:
We’re looking for a dependable and customer-focused individual to join this family owned builders merchant at their Watford branch. You’ll be the first point of contact for customer enquiries and play a key role in making sure orders are processed smoothly and efficiently.
Benefits:
- Company Pension Scheme. li>Free Breakfast
- Group Life Assurance.
- Staff Discount.
- Cycle to Work Scheme.
- Employee Assistance Programme.
- Long Service Awards.
- Annual Leave: 20 days plus bank holidays.
- Birthday Day Off.
Key Responsibilities:
- Respond to customer enquiries by phone, email and live chat
- Resolve issues quickly and professionally
- Process and allocate orders to branches
- Book collections and coordinate with couriers
- Report product or stock discrepancies
- Record product measurements and weights
- Carry out daily fraud checks
- Support general operations as needed
Requirements:
- Clear communication skills
- Strong problem-solving ability
- Organised and detail-oriented
- Comfortable working both in the office and on the shop floor when required
- A team player with a can-do attitude
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Customer Support Specalist
Posted 1 day ago
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Job Description
Looking for a Career That Feels Meaningful?
Do you want more than just a job?
Do you want to wake up knowing your work actually matters.
Imagine being part of an industry that's quietly powering the world - right now.
Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.
We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.
Is Recruitment The Career For You?
We don't care what experience you have got.
It's about who you are.
You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.
- Do you thrive when you're challenged?
- Do you back yourself to figure things out, even if you don't know the answer straight away?
- Do you want to grow, push your potential, and build something you're proud of?
If so then you could be who we are looking for.
Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.
What You'll Be Doing
You will connect talented people with the companies building tomorrow's digital world.
You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.
You'll build long-term relationships and become an expert in a sector that's only going one way - up.
What You'll Need
Confidence to have real conversations with people
The drive to learn and grow quickly
The resilience to keep going when it gets hard
A genuine interest in talking to people
What You'll Get
A clear career path based on your effort and results
Uncapped earnings - your success decides your pay
Supportive training and development to build your skills
A great culture
Why This Matters
In 10 years, AI and digital infrastructure will have transformed the way we live and work.
When you look back, you can say:
"I was part of that."
Customer Support Officer
Posted 2 days ago
Job Viewed
Job Description
Red Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private health-care provider, who is the Which? 'Recommended Provider' for private medical insurance.
The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience.
The salary is 27,000 per annum.
Benefits and Package for a Customer Support Officer:
- Salary: 27,000 per annum, rising to 28,000 following the probationary period. With the opportunity to progress to over 34,000.
- Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm
- Contract Type: Permanent
- Location: Taunton
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Store discount
Key Responsibilities of a Customer Support Officer:
- Being the first point of contact for all customer enquiries
- Answering high-volume inbound calls
- Supporting the customers in their times of need including registering a claim and helping customers find the right medical professional
- Delivering the highest level of customer service
Key Skills and Experience of a Customer Support Officer:
- You should be passionate about delivering the highest level of customer service
- You will need to have previous experience working in a telephone-based role
- Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls
- You will need to be confident with fantastic communication skills
- You should also feel comfortable working independently as well as part of a team
If you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)
Customer Support Executive
Posted 2 days ago
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Job Description
Customer Support Executive
As a Customer Support Executive, you will act as a key point of contact between customers and internal teams, ensuring a smooth and positive customer experience. You will oversee the end-to-end order process and provide timely, accurate responses to customer enquiries. This role requires excellent communication skills, strong attention to detail, and a collaborative approach to support internal departments and maintain high standards of service.
Customer Support Executive Key Responsibilities
- Coordinate with international customer service teams across different time zones (e.g. US, UK, Germany) to deliver seamless support and consistent communication for global customers. li>Accurately process and enter customer orders into the ERP system, ensuring correct pricing, lead times, and terms.
- Issue order acknowledgements within agreed service levels and proactively update customers on order status, maintain accurate and up-to-date customer information within the ERP system (Business Central preferred) and record and track customer interactions, open issues, and follow-ups within the CRM system to support sales and service strategies.
- Provide professional and prompt support via email, telephone, and online chat, from quotation through to post-shipment assistance.
- Prepare spare parts quotations and conduct timely follow-ups to secure sales opportunities.
- Work closely with Regional Sales Managers to share updates, escalate issues, and align on customer needs.
- Collaborate with Application Engineers to verify technical specifications and finalise order documentation.
- Coordinate with Operations (Planning, Production, and Logistics teams) to monitor stock levels, manage lead times, and ensure on-time delivery.
- Liaise with the Engineering team to ensure new items are correctly set up and orders are technically accurate for release.
- Generate internal status reports and contribute to continuous improvement of customer service processes.
- Log customer claims in line with the established claims process, ensuring accurate documentation and timely resolution.
- Undertake additional responsibilities and provide cross-functional support as required.
Customer Support Executive Preferred Qualifications & Requirements
- Bachelor’s degree or equivalent work experience preferred. < i>Minimum of 2 years’ experience in a customer service or sales support role, ideally within a technical or manufacturing environment. < i>Proficiency with MS Office Suite; ERP system experience essential, with CRM knowledge (Business Central / Dynamics 365 preferred).
- Excellent telephone and email etiquette.
- Strong verbal and written communication skills with a customer-first approach.
- Detail-oriented with the ability to manage multiple priorities under tight deadlines.
- Team-focused, proactive, and able to work independently.
- Strong problem-solving ability and adaptability in a fast-paced environment.
Customer Support Executive Benefits & Hours of Work
- li>Salary: up to £30k - £35k (DOE), Hours of work: Mon to Fri 830AM to 430PM, Free onsite parking, Life Assurance & Employee engagement events, Health Cash Plan, Salary sacrifice and Pension - employer contribution 4%
PLEASE NOTE THIS IS NOT A SPONSORED JOB, CANDIDATES REQUIRING SPONSORSHIP OR ON A PSW VISA WILL NOT BE CONSIDERED
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.