16,127 Operations jobs in the United Kingdom

Location: London (Hybrid – 3 days onsite per week)

About the Role

We are looking for a skilled Operational Excellence Consultant to support and lead continuous process improvement initiatives across underwriting operations. This role involves working closely with process owners and key stakeholders to identify opportunities, deliver lean process improvements, and ensure operational excellence aligned with the organisation’s target operating model.

You will act as a subject matter expert, facilitating collaboration across teams and providing valuable insights and guidance to improve business efficiency and effectiveness.

Key Responsibilities

• Support Process Owners in delivering improvement projects using lean methodologies.
• Identify and drive continuous improvement opportunities to boost business effectiveness and efficiency.
• Maintain and enhance the business process library, ensuring processes are current and aligned with standards.
• Collaborate with Governance and Assurance teams to uphold effective controls in high-risk areas.
• Coach and facilitate the adoption of lean methodologies within business projects.
• Act as a business support SME, providing stakeholders with expert guidance.
• Challenge proposed solutions to ensure alignment with business strategy and risk appetite.
• Translate complex concepts into clear communications for senior stakeholders.
• Prepare cost/benefit analyses to support decision-making.
• Coordinate user involvement throughout the business change lifecycle, including user acceptance testing and post-implementation support.
• Work with Service Management to ensure smooth transitions of change initiatives into live environments.
• Develop and deliver training materials tailored to various audiences.
• Manage your workload effectively and provide regular updates to management.
• Escalate risks and issues appropriately and manage assigned risks proactively.

Skills & Experience

• Proven experience managing complex business processes and engaging with key stakeholders.
• Experience in process improvement initiatives, ideally with exposure to automation and emerging technologies.
• Strong knowledge of business process analysis techniques and methodologies.
• Previous experience in the insurance industry is highly desirable.
• Demonstrable success in delivering business process change projects.
• Familiarity with insurance technology platforms (underwriting, claims, etc.) is a plus.
• Ability to work independently or as part of a team under managerial direction.
• Excellent prioritisation and multitasking skills in a dynamic environment.
• Strong analytical and problem-solving abilities with the capability to produce clear, structured documentation.
• Effective matrix management skills and ability to handle competing priorities.
• Comfortable presenting to large groups and engaging stakeholders at all levels.
• Advanced proficiency in Microsoft Office Suite, SharePoint, and other business productivity tools.
• Experience with various business applications such as finance, ERP, document management, workflow, and data warehouses.
• Willingness to travel occasionally to European offices and flexibility in working hours to meet business needs.

Join us as an Operational Excellence Manager
Want to do work that really matters?
At Checkatrade, we're building the UK's go-to home improvement marketplace. Every day, we help millions of homeowners find the
right
tradesperson for the job, fast, fair, and without the faff.
As our next
Operational Excellence Manager
, you'll take a leading role in improving how our Trust and Safety operations run. By streamlining workflows, embedding automation, and managing key partners, you'll make sure our teams can focus on what really matters - protecting our members and ensuring confidence in every job done.

Forget long lists, here's what you'll actually spend your time on:

• Streamlining workflows so agents spend less time on repetitive tasks and more on complex cases.
• Working with Vetting, Trust and Safety, Product and Engineering to embed smarter, more efficient processes.
• Driving automation projects that reduce manual effort and speed up delivery.
• Leading cross-functional Trust and Safety projects, from scoping through to successful delivery.
• Managing outsourcing partners and BPO providers, ensuring they hit SLAs and deliver consistent quality.
• Overseeing third-party verification services, making sure they add real value and meet high standards.
• Building and applying quality frameworks to monitor performance and feed back actionable improvements.

It's not about ticking every box. It's about turning up curious, ready to crack on. You'll do well here if you bring:

• Proven experience in operations, workflow optimisation, or project management.
• Strong analytical skills - confident with Excel, and ideally BI or SQL tools.
• Experience managing BPOs or third-party providers, with a focus on KPIs and SLAs.
• A knack for cross-functional collaboration, with the ability to balance detail and big-picture delivery.
• Organisational skills, problem-solving ability, and a clear track record of driving operational improvements.

We believe great work deserves great rewards. Here's just a taste:

• Competitive salary + annual bonus
• Health, well-being and learning support
• Gym membership, Smart Tech Scheme and Cycle Scheme
• Birthday/Special day leave
• Buy & sell holiday scheme
• 1 week's paid charity leave and much more

How we'll get to know each other:

• Screening call with one of our Talent Acquisition Partners
• 1st stage interview with our Head of Trust & Safety
• 2nd Stage interview with our Head of Operations, Commercial Projects and Head of Trust & Safety

If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.

If this sounds like the place where you can do your best work, we'd love to hear from you, even if you don't tick every box
About Us
We're Checkatrade – the UK's leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We're growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you'll fit right in.

Job Title: Underwriting Operations Manager

Location: London (3 days per week onsite)

About the Role

We are seeking an experienced Underwriting Operations Manager to lead operational excellence initiatives and drive continuous improvement across underwriting operations. This role is pivotal in owning the operating model, enhancing process efficiency, and supporting strategic goals through data-driven insights and robust control frameworks.

Key Responsibilities

• Lead the implementation of Operational Excellence methodologies to deliver process improvements.
• Manage and coordinate workstreams focused on business analysis and operational enhancements.
• Utilize analytical skills to identify trends, exceptions, and benchmark performance against the market.
• Develop, implement, and maintain control frameworks and reporting oversight aligned with underwriting operations.
• Collaborate across teams to improve data completeness and accuracy, enhancing portfolio management and operational performance.
• Work closely with leadership to identify cost-saving opportunities.
• Partner with Business Change teams to prioritize IT-related initiatives.
• Ensure compliance with all relevant reporting and governance standards, including regulatory requirements.
• Support the launch and implementation of new products and initiatives.
• Drive process execution and continuous improvement initiatives.
• Develop resource and triage models to inform leadership on operational needs.
• Collaborate with Data & Analytics teams to refine reporting and improve operational outcomes.

Skills & Experience

• Proven experience in insurance underwriting operations and operational optimization.
• Strong expertise in Lean, Continuous Improvement, or Operational Excellence methodologies.
• Excellent stakeholder management and communication skills at all organizational levels.
• Solid understanding of business objectives and the insurance market.
• Strong analytical and problem-solving capabilities.
• Ability to effectively plan and organize workload independently.
• Knowledge of relevant regulatory and legal requirements applicable to underwriting operations.
• Intellectual curiosity and proactive mindset.

Additional Information

• This role requires presence onsite in London for 3 days a week.

Job Title: Underwriting Operations Manager

Location: London (3 days per week onsite)

About the Role

We are seeking an experienced Underwriting Operations Manager to lead operational excellence initiatives and drive continuous improvement across underwriting operations. This role is pivotal in owning the operating model, enhancing process efficiency, and supporting strategic goals through data-driven insights and robust control frameworks.

Key Responsibilities

• Lead the implementation of Operational Excellence methodologies to deliver process improvements.
• Manage and coordinate workstreams focused on business analysis and operational enhancements.
• Utilize analytical skills to identify trends, exceptions, and benchmark performance against the market.
• Develop, implement, and maintain control frameworks and reporting oversight aligned with underwriting operations.
• Collaborate across teams to improve data completeness and accuracy, enhancing portfolio management and operational performance.
• Work closely with leadership to identify cost-saving opportunities.
• Partner with Business Change teams to prioritize IT-related initiatives.
• Ensure compliance with all relevant reporting and governance standards, including regulatory requirements.
• Support the launch and implementation of new products and initiatives.
• Drive process execution and continuous improvement initiatives.
• Develop resource and triage models to inform leadership on operational needs.
• Collaborate with Data & Analytics teams to refine reporting and improve operational outcomes.

Skills & Experience

• Proven experience in insurance underwriting operations and operational optimization.
• Strong expertise in Lean, Continuous Improvement, or Operational Excellence methodologies.
• Excellent stakeholder management and communication skills at all organizational levels.
• Solid understanding of business objectives and the insurance market.
• Strong analytical and problem-solving capabilities.
• Ability to effectively plan and organize workload independently.
• Knowledge of relevant regulatory and legal requirements applicable to underwriting operations.
• Intellectual curiosity and proactive mindset.

Additional Information

• This role requires presence onsite in London for 3 days a week.

Job Title: Underwriting Operations Manager

Location: London (3 days per week onsite)

About the Role

We are seeking an experienced Underwriting Operations Manager to lead operational excellence initiatives and drive continuous improvement across underwriting operations. This role is pivotal in owning the operating model, enhancing process efficiency, and supporting strategic goals through data-driven insights and robust control frameworks.

Key Responsibilities

• Lead the implementation of Operational Excellence methodologies to deliver process improvements.
• Manage and coordinate workstreams focused on business analysis and operational enhancements.
• Utilize analytical skills to identify trends, exceptions, and benchmark performance against the market.
• Develop, implement, and maintain control frameworks and reporting oversight aligned with underwriting operations.
• Collaborate across teams to improve data completeness and accuracy, enhancing portfolio management and operational performance.
• Work closely with leadership to identify cost-saving opportunities.
• Partner with Business Change teams to prioritize IT-related initiatives.
• Ensure compliance with all relevant reporting and governance standards, including regulatory requirements.
• Support the launch and implementation of new products and initiatives.
• Drive process execution and continuous improvement initiatives.
• Develop resource and triage models to inform leadership on operational needs.
• Collaborate with Data & Analytics teams to refine reporting and improve operational outcomes.

Skills & Experience

• Proven experience in insurance underwriting operations and operational optimization.
• Strong expertise in Lean, Continuous Improvement, or Operational Excellence methodologies.
• Excellent stakeholder management and communication skills at all organizational levels.
• Solid understanding of business objectives and the insurance market.
• Strong analytical and problem-solving capabilities.
• Ability to effectively plan and organize workload independently.
• Knowledge of relevant regulatory and legal requirements applicable to underwriting operations.
• Intellectual curiosity and proactive mindset.

Additional Information

• This role requires presence onsite in London for 3 days a week.

Job Title: Underwriting Operations Manager

Location: London (3 days per week onsite)

About the Role

We are seeking an experienced Underwriting Operations Manager to lead operational excellence initiatives and drive continuous improvement across underwriting operations. This role is pivotal in owning the operating model, enhancing process efficiency, and supporting strategic goals through data-driven insights and robust control frameworks.

Key Responsibilities

• Lead the implementation of Operational Excellence methodologies to deliver process improvements.
• Manage and coordinate workstreams focused on business analysis and operational enhancements.
• Utilize analytical skills to identify trends, exceptions, and benchmark performance against the market.
• Develop, implement, and maintain control frameworks and reporting oversight aligned with underwriting operations.
• Collaborate across teams to improve data completeness and accuracy, enhancing portfolio management and operational performance.
• Work closely with leadership to identify cost-saving opportunities.
• Partner with Business Change teams to prioritize IT-related initiatives.
• Ensure compliance with all relevant reporting and governance standards, including regulatory requirements.
• Support the launch and implementation of new products and initiatives.
• Drive process execution and continuous improvement initiatives.
• Develop resource and triage models to inform leadership on operational needs.
• Collaborate with Data & Analytics teams to refine reporting and improve operational outcomes.

Skills & Experience

• Proven experience in insurance underwriting operations and operational optimization.
• Strong expertise in Lean, Continuous Improvement, or Operational Excellence methodologies.
• Excellent stakeholder management and communication skills at all organizational levels.
• Solid understanding of business objectives and the insurance market.
• Strong analytical and problem-solving capabilities.
• Ability to effectively plan and organize workload independently.
• Knowledge of relevant regulatory and legal requirements applicable to underwriting operations.
• Intellectual curiosity and proactive mindset.

Additional Information

• This role requires presence onsite in London for 3 days a week.

Location: London (Hybrid – 3 days onsite per week)

About the Role

We are looking for a skilled Operational Excellence Consultant to support and lead continuous process improvement initiatives across underwriting operations. This role involves working closely with process owners and key stakeholders to identify opportunities, deliver lean process improvements, and ensure operational excellence aligned with the organisation’s target operating model.

You will act as a subject matter expert, facilitating collaboration across teams and providing valuable insights and guidance to improve business efficiency and effectiveness.

Key Responsibilities

• Support Process Owners in delivering improvement projects using lean methodologies.
• Identify and drive continuous improvement opportunities to boost business effectiveness and efficiency.
• Maintain and enhance the business process library, ensuring processes are current and aligned with standards.
• Collaborate with Governance and Assurance teams to uphold effective controls in high-risk areas.
• Coach and facilitate the adoption of lean methodologies within business projects.
• Act as a business support SME, providing stakeholders with expert guidance.
• Challenge proposed solutions to ensure alignment with business strategy and risk appetite.
• Translate complex concepts into clear communications for senior stakeholders.
• Prepare cost/benefit analyses to support decision-making.
• Coordinate user involvement throughout the business change lifecycle, including user acceptance testing and post-implementation support.
• Work with Service Management to ensure smooth transitions of change initiatives into live environments.
• Develop and deliver training materials tailored to various audiences.
• Manage your workload effectively and provide regular updates to management.
• Escalate risks and issues appropriately and manage assigned risks proactively.

Skills & Experience

• Proven experience managing complex business processes and engaging with key stakeholders.
• Experience in process improvement initiatives, ideally with exposure to automation and emerging technologies.
• Strong knowledge of business process analysis techniques and methodologies.
• Previous experience in the insurance industry is highly desirable.
• Demonstrable success in delivering business process change projects.
• Familiarity with insurance technology platforms (underwriting, claims, etc.) is a plus.
• Ability to work independently or as part of a team under managerial direction.
• Excellent prioritisation and multitasking skills in a dynamic environment.
• Strong analytical and problem-solving abilities with the capability to produce clear, structured documentation.
• Effective matrix management skills and ability to handle competing priorities.
• Comfortable presenting to large groups and engaging stakeholders at all levels.
• Advanced proficiency in Microsoft Office Suite, SharePoint, and other business productivity tools.
• Experience with various business applications such as finance, ERP, document management, workflow, and data warehouses.
• Willingness to travel occasionally to European offices and flexibility in working hours to meet business needs.

Location: London (Hybrid – 3 days onsite per week)

About the Role

We are looking for a skilled Operational Excellence Consultant to support and lead continuous process improvement initiatives across underwriting operations. This role involves working closely with process owners and key stakeholders to identify opportunities, deliver lean process improvements, and ensure operational excellence aligned with the organisation’s target operating model.

You will act as a subject matter expert, facilitating collaboration across teams and providing valuable insights and guidance to improve business efficiency and effectiveness.

Key Responsibilities

• Support Process Owners in delivering improvement projects using lean methodologies.
• Identify and drive continuous improvement opportunities to boost business effectiveness and efficiency.
• Maintain and enhance the business process library, ensuring processes are current and aligned with standards.
• Collaborate with Governance and Assurance teams to uphold effective controls in high-risk areas.
• Coach and facilitate the adoption of lean methodologies within business projects.
• Act as a business support SME, providing stakeholders with expert guidance.
• Challenge proposed solutions to ensure alignment with business strategy and risk appetite.
• Translate complex concepts into clear communications for senior stakeholders.
• Prepare cost/benefit analyses to support decision-making.
• Coordinate user involvement throughout the business change lifecycle, including user acceptance testing and post-implementation support.
• Work with Service Management to ensure smooth transitions of change initiatives into live environments.
• Develop and deliver training materials tailored to various audiences.
• Manage your workload effectively and provide regular updates to management.
• Escalate risks and issues appropriately and manage assigned risks proactively.

Skills & Experience

• Proven experience managing complex business processes and engaging with key stakeholders.
• Experience in process improvement initiatives, ideally with exposure to automation and emerging technologies.
• Strong knowledge of business process analysis techniques and methodologies.
• Previous experience in the insurance industry is highly desirable.
• Demonstrable success in delivering business process change projects.
• Familiarity with insurance technology platforms (underwriting, claims, etc.) is a plus.
• Ability to work independently or as part of a team under managerial direction.
• Excellent prioritisation and multitasking skills in a dynamic environment.
• Strong analytical and problem-solving abilities with the capability to produce clear, structured documentation.
• Effective matrix management skills and ability to handle competing priorities.
• Comfortable presenting to large groups and engaging stakeholders at all levels.
• Advanced proficiency in Microsoft Office Suite, SharePoint, and other business productivity tools.
• Experience with various business applications such as finance, ERP, document management, workflow, and data warehouses.
• Willingness to travel occasionally to European offices and flexibility in working hours to meet business needs.

The Operations Excellence Manager will partner with the VP of Business Operations to design, document, and embed a uniform process framework that becomes the AVK Manual. Acting as a cross-functional connector, this role will standardise processes across divisions, ensuring efficiency, clarity, and smooth adoption of both new and existing ways of working. Working closely with the AVK Compliance team, they will ensure all processes are tagged and stored in line with quality control standards.

Requirements

Process Mapping and Documentation (40%)

• Map, maintain, and update all key processes across the business
• Create clear, scalable documentation frameworks (SOPs, process flows, swim lanes)
• Build alignment across divisions by codifying AVK’s core processes into the AVK Manual

Stakeholder Engagement and Training (20%)

• Partner with divisional leads to embed processes and clarify ownership
• Deliver training and guidance to ensure adoption of process frameworks
• Act as a support function for teams during transitions and course corrections

Systems and Data Flow Alignment (20%)

• Map data flows between platforms (Salesforce, Netsuite, Proscope, Asana, Job Logic)
• Ensure consistency between people-driven processes and systems-driven data capture
• Support Business Operations in aligning systems with process design

Reporting and Continuous Improvement (20%)

• Provide reporting and metrics to track adherence and identify bottlenecks
• Build dashboards to surface process health and exceptions
• Establish a culture of continuous improvement, refining processes based on data and feedback

Technical Expertise

• Strong background in process mapping, SOP creation, and business operations
• Hands-on experience with documentation tools (flowcharts, swim lanes, data mapping)
• Familiarity with systems integration and cross-platform process alignment
• Knowledge of data governance, reporting frameworks, and performance tracking
• Ability to communicate technical and procedural content clearly to diverse stakeholders

Deliverables

• Flow Charts : End-to-end process maps showing actions and outcomes
• People Swim Lanes : Clear role and responsibility documentation per process
• System Data Flows : Visual maps of data movement across key platforms
• Process Reporting Dashboards : Metrics to track adherence, bottlenecks, and exceptions
• AVK Manual : A unified framework of core processes for business-wide reference and training

Additional Responsibilities

• Enable AVK to effectively train and course-correct teams on new and existing processes
• Build cross-functional alignment, bridging systems, people, and processes
• Support leadership with insights into operational efficiency and improvement opportunities

Benefits

• Private Health Insurance
• Performance Bonus
• 25 days annual leave + bank hols
• Birthday Off
• Pension Plan
• Hybrid working / Flexible working

AVK|SEG does not discriminate on the race, colour, religion, sex, age, nationality, disability, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.  We will endeavour to respond to all applicants however due to the volume of responses, we can only guarantee that candidates who have been shortlisted will be contacted.